Service Availability Manager Cover Letter

I am excited to be applying for the position of service availability manager. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for iT operational support for all Lionbridge IT issues that arise by introducing TELUS International’s incident/problem and change management processes.

Please consider my qualifications and experience:

• Strong coaching and mentoring experience to build and sustain a high performance team
• Able to learn from mistakes
• Experience with automation and configuration management systems such as Puppet, Ansible, Salt
• Passion for clear communication, especially prioritizing concerns to align with team and business goals
• Deep network analysis experience
• Professional technical communication skills (written/verbal)
• IT Service Management / ITIL in depth knowledge/expertise
• Overall infrastructure and ITIL knowledge

I submit this application to express my sincere interest in the service availability manager position.

Previously, I was responsible for operational support for Cloud environment, inclusive of network, storage, compute, OS, and application services.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Act as lead of Service Management Team and ISM Processes for an given account or set of accounts
• Act as escalation point for Service Management Process and Resources on the Account
• Bridge gaps between delivery teams to help drive rapid recovery during major incidents
• Use specific information from Major Incidents in conjunction with the Problem Manager to appraise technical teams so that they can build high quality RCAs
• Work with Incident / Major Incident Manager to continually improve upon the Recovery Model for resolution of Major Incidents to restore service quickly
• Lead trending / process improvements – reduction in overall Incidents, failed changes etc
• Promote knowledge base (KEDB) across service lines which could in turn help in speedy resolution of Incidents
• Revise, Review and ensure approval of ISM Process Account Level PIMs

In response to your job posting for service availability manager, I am including this letter and my resume for your review.

In my previous role, I was responsible for governance to local IT Infrastructure services upon global HW / SW / process / solution standards and policies;.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Proven experience in risk-based systems running on Several Server platforms along with OS clustering, writing shell scripting ,partitioning and virtualization
• Demonstrated experience in handling day-to-day Server and operating system installation, migration and break-fix support
• Willingness to work in nights shifts or support 24 x 7 Coverage as per the Business needs
• Manage delivery of Mainframe and Teradata services for financial industry clients
• Reasonable Technical skillset to understand the architecture and deep knowledge of customer environment
• Promote monitoring systems to enable speedy detection and remediation of potential and actual IT failures
• Influence the design of services and components to align with business needs
• Technical knowledge on IT Infrastructure, systems and services

I would like to submit my application for the service availability manager opening. Please accept this letter and the attached resume.

Previously, I was responsible for oversight for the operational effectiveness of the IT Service Management processes such as Incident, Request, Catalog, Change, Release, Knowledge, CMDB, etc.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Provides leadership for Account delivery Team
• Assists the DPE in managing customer satisfaction
• Serves as a single point of contact to for service delivery for all Service lines/Technology
• Manages all delivery communications with sending geo and end customer
• Synchronization of scope across SOW, OAM and CTM
• Provide DPE single point of contact for delivery and be the advocate between Service Delivery and the DPE/Sending Geo/Customer
• Ensure continuous communication & coordination with client in the event of a high focus incident/ major incident along with ensuring seamless communications between sending & receiving geo teams
• Collaborate with the Major Incident Manager for resolution of Major Incidents of complexity or long duration

I submit this application to express my sincere interest in the service availability manager position.

In the previous role, I was responsible for oversight and challenge of IT policies and procedures, including service delivery, incident management and change delivery.

My experience is an excellent fit for the list of requirements in this job:

• Interlock with SIL on resolving issues which impacts the ISM activities performed by delivery
• Maintain working relationship with client on Operational matters with DPE owning client issues
• Escalate to SIL in case there are backlogs for Incident, Problem, Change records
• Review and report ISM Process KPIs, Control Points and Operational Metrics to stakeholders as appropriate
• Technical knowledge is an advantage (Windows, UNIX, DB, SAP)
• Fluent German and English knowledge (both oral and written)
• Customer Service Manager experience
• Technical (especially mainframe) background