Service Manager Cover Letter

I submit this application to express my sincere interest in the service manager position.

In the previous role, I was responsible for information and otherwise collaborate with the Department Manager on matters that effect cost reduction, work simplification, production scheduling, man-hour planning, etc.

Please consider my experience and qualifications for this position:

• Monitor and report on Service Level Agreements for all solution operations
• Adhere and enforce Quality Control standards
• Identify and implement operational efficiencies with the goal to improve client deliveries
• Lead bi-monthly Operational Reviews (internal) for assigned clients, reporting on pain points, missed deliveries and process improvements related to the client marketing operations
• Lead client operational meetings to ensure weekly processing is defined and executed as planned
• Participate in Production Turnover Meetings as part of the acceptance and education of solution enhancements as they are introduced into the production environment
• Respond to processing issues/questions in a timely manner (nights and weekends are a possibility)
• Understand the contract metrics (what was sold) and manage/report on current metrics compared to what was sold

Please consider me for the service manager opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for leadership for preventive and corrective maintenance activities, equipment engineering and reliability, housekeeping, landscaping, safety and compliance, work planning and scheduling, inventory and spare parts.

Please consider my qualifications and experience:

• Maintenance of the configuration management database (CMDB)
• Use financial reporting to drive cost savings and productivity gains
• Have detailed knowledge of systems management and operational processes
• A strong understanding of service management & operational disciplines ITIL
• Exposure to Agile environments and the Scrum methodology
• Vendor Management and Stakeholder Management experience
• Risk and Audit management and fulfilment experience
• Experience in financial markets technology will be highly regarded

I submit this application to express my sincere interest in the service manager position.

In the previous role, I was responsible for supervisory mentorship and technical direction to a distributed team of system validation and SW tools engineers, including planning, scheduling and execution of projects and activities.

Please consider my experience and qualifications for this position:

• Managed a major service business in a change environment
• Developed service strategy in dynamic market environment
• Business process modelling – familiarity with Microsoft Visio (and/or the like)
• Project management abilities for planning and successful coordination of Service Transitions
• Accountable for the delivery of our services according to the contract
• Accountable for implementing, monitoring and control of the delivery process
• Timesheets and billing instructions as needed
• Main point of contact for the customer

I would like to submit my application for the service manager opening. Please accept this letter and the attached resume.

Previously, I was responsible for on-campus support of recruiting activities including attendance as needed, scheduling, planning, and logistics (rooms, food, materials/SWAG, etc.).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strong use of Microsoft Office Suite
• A deep understanding of banking services and operating environments within a Wealth business context
• Strong inter-personal and relationship management skills, including being comfortable regularly interacting with peers and senior management across business areas and functions
• Very comprehensive expert knowledge in area of responsibility
• French will be a great advantage
• Leader who is capable of motivating a diverse workforce to effective action and results
• Leader who enjoys constant learning and challenges
• Knowledge of basic safety practices

I am excited to be applying for the position of service manager. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for quality and timely service/ maintenance (problem solving, repair and commissioning activities) respecting health and safety measures and guidelines.

Please consider my qualifications and experience:

• Be an experienced, mature leader with a passion to engage, motivate, influence and develop our claims officers
• Sound knowledge of and experience in ITIL (Incident Management, Service Request Fulfilment, Change Management, Problem Management, Configuration Management, CSI)
• Understanding of SDLC, Agile, experience working with L3/Development
• Experience in ServiceNow, Jira or similar tools
• Upper-Intermediate English level (both written and spoken)
• Proficiency in CRM systems
• Good Product Knowledge of the Agilent equipments
• Location, based in Vaud/Geneva cantons