Senior Support Specialist Cover Letter

In response to your job posting for senior support specialist, I am including this letter and my resume for your review.

In the previous role, I was responsible for phone and e-mail support and solutions to Old National management and associates on various HR matters.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experienced in database administration and design, SQL Server, DB2, and Oracle
• Experienced with SOAP and REST (web services.), SOA test scripts
• Highly developed conceptual, analytical and quantitative thinking abilities, with outstanding critical judgment, from a technologies perspective
• Strategic thinker who proactively takes initiative to creatively resolve technical issues and find optimal technical solutions
• Ensure support artifacts and documentation are current
• Provide training and knowledge transfer to junior members of L2 support team
• Web applications built on open source technologies
• Mainframe - CICS/MQ/DB2

I am excited to be applying for the position of senior support specialist. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for general office duties including, but not limited to answering telephones, e-mail inquiries, mail processing and distribution, filing, scanning and indexing.

Please consider my experience and qualifications for this position:

• Knowledge of MFG/PRO, Trackwise, and SAP systems (Athena/Wave)
• Experience working in the biotech industry
• Basic understanding of inventory principles
• Experience in providing contract management support services in both pre-award and post-award phases of contracting
• Experience in pre-award planning for future procurements (for example, Industry Days, Acquisition Plans and Acquisition Strategies) and assisting in preparing the documentation associated with a solicitation and Request for Proposal (RFP)
• Working knowledge of antivirus, antispam and antispyware systems
• Experience with Symantec Ghost or other imaging software
• Experience with SharePoint and mobile Device Management preferred

I submit this application to express my sincere interest in the senior support specialist position.

Previously, I was responsible for implementation support and problem analysis for communication facilities such as O365 Exchange e-mail, Internet e-mail exchange, chat services, e-meetings infrastructure, mobile messaging and video conferencing.

Please consider my experience and qualifications for this position:

• Database Oracle/SQL Server/PostgreSQL/MongoDB
• Windows Servers with emphasis on CMD Line administration
• Information Technology support work experience
• Working technical knowledge of PC operating systems, including Microsoft Windows XP and Microsoft Windows 7, Apple Mac OS, Apple iOS, Android OS
• Serve as first line of client contact and support
• Apply technology to address business needs and constraints
• Help staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine breadth of IT technical expertise with an overriding concern and urgency for excellent customer service

I submit this application to express my sincere interest in the senior support specialist position.

Previously, I was responsible for prompt preparation of special reports, and transfer of follow-up information via fax, e-mail, US mail or phone.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Serve as example to junior staff, and be “in-house” expert when it comes to complicated technical issues
• Participate in enterprisewide IT projects and initiatives
• Excellent working knowledge of computer and peripherals
• Expanded working knowledge in systems operations and maintenance
• Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS desirable
• Proficient in Microsoft Outlook, Word, Excel, Power-Point, and Sharepoint on Windows and Mac operating systems
• Self-motivated and detail oriented with initiative, attention to detail, and a customer-focus
• Possess a working knowledge of current technology (computers, tablets, PDAs)

I would like to submit my application for the senior support specialist opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for telephone, e-mail, video, social media, and other means of technical support to the Client sales and service organization.

My experience is an excellent fit for the list of requirements in this job:

• Bachelor/Master in Computer Science, Computer Engineering, IT or other IT related courses
• Answer and manage queries for onsite telecom and network services
• Advise customers on processes for phone, network, wireless, and cable inquiries
• Manage and assist in VIP relocations and other VIP issues
• Manage service requests and assist clients with phone move/add/change orders
• Coordinate activities of other team members or customer organizations to deliver services (network engineers, telephony technicians, voice engineers, cable technicians, project managers, and facilities personnel)
• Provide general user training and support
• Conduct billing research, to answer first-level billing inquiries