Reservations Supervisor Cover Letter

I submit this application to express my sincere interest in the reservations supervisor position.

Previously, I was responsible for supervision, training, direction and leadership to Reservations Staff, including scheduling, performance management and department planning with the assistance of the Reservations Manager.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Previous experience in the development and delivery of training information
• Knowledge of property management, reservations and player tracking systems
• Basic understanding of a skill-based contact center environment
• Good logical, analytical skills and sensitive to numbers
• Excellent leadership, communication, interpersonal and presentation skills
• Coordinate or Lead Others
• Active Listening — Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
• Have knowledge on Revenue Management and Sales & Marketing

I would like to submit my application for the reservations supervisor opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for general information and inquiries to all callers and is familiar with all hotel services, hours of operations (restaurants, health club, concierge, valet), key hotel personnel, daily activities, special function, etc.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
• Adhere to the hotel’s Health and Safety policies
• Ensure smooth shift changes with proper pass-on to the next shift
• Flexible to work any shift –could be overnight/weekends
• Oversee and coach the Group Reservations Coordinator
• Ensure that all group reservations are handled courteously, efficiently and are processed in a timely manner
• Ensure accuracy and quality with all group blocks at all times with the main aim to maximise revenue by working in conjunction with the Revenue and Events teams
• Ensure that communication flows properly between Sales, Revenue, Events, Front Desk, Housekeeping and F&B outlets to deliver the highest level of service at all times

In response to your job posting for reservations supervisor, I am including this letter and my resume for your review.

Previously, I was responsible for general air support related to rates, systems (GDS), processes and procedures.

My experience is an excellent fit for the list of requirements in this job:

• Experience with Microsoft Office and Outlook preferred
• Experience being scored on Sales Calls and maintaining a score that is higher than average preferred
• Handle multiple projects simultaneously and manage staff to contact center needs based upon changing business and staffing levels
• Use a keyboard, computer, telephone and headset simultaneously for long periods of time
• Be comfortable working in a noisy (vocal) environment
• Preferred experience in Opera (PMS), Reserve (CRS), Passkey GroupMAX (EMS)
• Well developed written & oral communication skills and good listening skills in Chinese & English
• Shows empathy

In response to your job posting for reservations supervisor, I am including this letter and my resume for your review.

In the previous role, I was responsible for general accurate information to all callers and is familiar with Resorts services, hours of operation, key hotel personnel, daily activities and functions.

Please consider my experience and qualifications for this position:

• Under pressure in a fast paced environment
• Knowledge of PassKey and Opera preferred
• Service oriented, strong communication skills and guest resolution skills
• Requires strong leadership, interpersonal and organizational skills
• Cargo knowledge/experience
• Able to work weekend shifts
• Provide supervision, training, direction and leadership to Reservations Staff, including scheduling, performance management and department planning with the assistance of the Reservations Manager
• Ensure information provided to guests is accurate and individualized

In response to your job posting for reservations supervisor, I am including this letter and my resume for your review.

Previously, I was responsible for information and assist guests concerning reservations for: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.

My experience is an excellent fit for the list of requirements in this job:

• Competency with Microsoft Word, Excel, Outlook and Opera
• Hospitality diploma
• Leadership experience is an added advantage
• Knowledge in sales skills, guest service skills, professional presentation and sophisticated communication skills
• Advanced computer knowledge including but not limited to MS Office, Opera and HotSos
• General business and corporate operational knowledge applicable to Peru
• Supervisor should posses a background in but not limited to hospitality, guest service, management and or reservations/sales
• Prior hotel experience in Reservations is preferred