Patient Service Representative Cover Letter

In response to your job posting for patient service representative, I am including this letter and my resume for your review.

Previously, I was responsible for information about the medical insurance products and services.

Please consider my qualifications and experience:

• Comfort with data entry
• Building long lasting relationships with clients and patients
• Knowledge with Microsoft office applications such as Word, Excel and Outlook
• This role will exemplify excellent customer service to all patients and employees
• Experience with patient information/claims system reimbursement processes
• DME experience is strongly preferred
• Front end healthcare experience (i.e., patient registration, scheduling, and insurance verification) preferred
• Strong customer relations and problem-solving abilities

I submit this application to express my sincere interest in the patient service representative position.

In my previous role, I was responsible for appointment setting and coordination of medical records.

Please consider my experience and qualifications for this position:

• Fulfills annual competency assessment for working knowledge of equipment and supplies
• Coordinate with the back office staff for timely and effective care of patients
• Partner with care providers (doctor’s offices) on behalf of the patient to assist with appointment scheduling or connections with internal specialist for assistance when needed
• Updates and or communicates correct patient information to appropriate staff, offices, and computer systems
• Answer incoming patient and referral source calls received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries
• Complete outbound calls to patient and referral sources regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status and patient Wellness Calls
• Review incoming faxed orders and determine action to be taken
• Collaborate with back-office qualification teams to facilitate timely processing of orders

I am excited to be applying for the position of patient service representative. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for insurance verification and authorizations related to office visits.

Please consider my qualifications and experience:

• One to three months of related experience and/or training, or an equivalent combination of education and experience
• Possesses and utilizes excellent customer service skills, strong public relation skills and exceptional written and verbal communication skills
• Understanding of business, core values, and goals
• Customer service or healthcare experience
• Experience with medical front office tasks such as patient registration, billing and coding, scheduling, electronic medical records (EMR), prior authorizations, referrals, healthcare customer service/call center and insurance verification
• Experience using NextGen EMR, Microsoft Outlook and clinical databases
• Medical certifications including CMAA, CEHRS, CBCS, CPCT/A, and CPR
• Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook)

I am excited to be applying for the position of patient service representative. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for health insurance (medical, dental, optical), paid family leave, 401K, and equity.

Please consider my experience and qualifications for this position:

• Accept and stock inventory, unpack delivery boxes upon receipt into the department
• Previous experience with an electronic health record or medical office software preferred
• Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred
• CPT Codes
• HCPS Coding
• Patient Collections
• Proven understanding of medical terminology
• Excellent computer skills with knowledge of Microsoft Word, Excel, and AdvantX

I submit this application to express my sincere interest in the patient service representative position.

Previously, I was responsible for quality control of facility account/insurance related billing and issues.

My experience is an excellent fit for the list of requirements in this job:

• Partners with Sales team to obtain complete and accurate documentation based on payor and other regulatory requirements
• Greets and supports walk in customers
• Handle requests for audit and documentation purposes
• Collect payment and billing information as needed
• Schedule patients for appointments using the correct visit type (office visit, annual physical, sick visit)
• Register and maintain current patient demographic information
• Obtain and verify patient insurance information at each visit
• Collect and record co-payments as applicable