Operations Processor Cover Letter

I am excited to be applying for the position of operations processor. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for input and critique of Array internal quality systems, manages and develops quality policies and procedures, and supports expeditious review and disposition of Quality records.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of trust operations and administration preferred
• Ensure queries are investigated accurately and raised with the relevant parties without delay and escalate where needed, review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior client support
• Build and maintain key relationships with colleagues across Operations and Front Office, ensure zero error rates through accuracy and controls adherence
• Continuous process improvement, investigate root cause of issues, discrepancies and strive to prevent its recurrence through various initiatives
• Understand and follow the escalation matrix and levels both internally and externally, assisting and respond to ad-hoc queries and from key WCRS stakeholders
• Able to demonstrate strong problem solving skills with a logical approach, to look at root cause of any issue and drive through initiatives to prevent re-occurrence
• Knowledge of loan documents and bank guidelines and policies are helpful in order to input loans properly
• The incumbent should possess strong communication and organization skills strong customer service skills and knowledge of general accounting principles

Please consider me for the operations processor opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for day-to-day security support that includes continuous assessment of procedures to identify shortfalls and provide appropriate recommendations for revising and improving security policies, procedures, and systems.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of benefits industry (COBRA certified)
• Knowledge of brokerage operations preferred
• Strong knowledge of Regulation E Dispute processing preferred
• Process all incoming Customer and Account maintenance request
• Daily data entry of residential mortgage, consumer, commercial and business banking loans through respective manual or automated interface applications and balances daily work
• Processing Consumer loan and Collections daily maintenance requests, including all Bankruptcy maintenance
• Daily processing of Commercial loan maintenance renewals, extensions, commercial modifications and assess fees
• Ensure all advances, payments, returns and payoffs on commercial,mortgage, installment and participation bought loans are processed within our service standards

I would like to submit my application for the operations processor opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for support to the Foundation Office, including preparation of purchase orders, check requests, workshop/travel arrangements, correspondence and maintenance of files, updating department policies and procedures, and scheduling of meetings.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Active MN Notary with Stamp
• Basic computer skills including typing, Microsoft Word and Excel
• OSSGD or SSGD completion
• Ensure the timely resolution of errors in customers' accounts and the timely resolution of errors on work processed through various down-stream correspondent banks
• Basic knowledge of UCP600, ISP98, URC522, Incoterms and SWIFT
• Proactively communicate issues to underwriting
• Coordinate changes and corrections as directed by Compliance
• Providing underwriting documentation as requested by Compliance to respond to state inquiries and audits

In response to your job posting for operations processor, I am including this letter and my resume for your review.

Previously, I was responsible for support and input during the periodic review and updating of the department Standard Operating Procedures to ensure that they reflect the latest technological and workflow improvements implemented within the department.

Please consider my qualifications and experience:

• Conduct quality control of issued transactions
• A high level of proficiency with Microsoft Excel and Word
• Requires reading, writing and comprehension of simple instructions, short correspondence and memos
• Incumbents should possess good organization skills and have good attention to detail
• Good knowledge and understanding of flexible spending account (FSA) benefits, health saving accounts, COBRA and commuter benefits is preferred
• Lead training for new team members
• Work on special projects reporting directly to the Operation Manager
• Interact effectively, as necessary, with other departments including Client Services, Compliance, and Finance to ensure that client rules are followed and they are in compliance with COBRA law

I am excited to be applying for the position of operations processor. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for guidance and support to retail branches in resolving issues relative to operational policies and procedures via phone based on documented policies/procedures.

Please consider my experience and qualifications for this position:

• Ensure all escrowed Taxes are updated in system and paid in a timely manner
• Ensure all escrowed Homeowners Insurance is updated in system and paid in a timely manner
• Maintains proficiency in regulatory compliance and industry developments for all areas
• Performs related and unrelated duties as needed or assigned by management
• Common loan knowledge
• Demonstrates interpersonal skills with a collaborative style
• Proficient with the Microsoft Office Suite specifically Excel
• Able to navigate across multiple software programs and multitask