Manager, Product Support Cover Letter

In response to your job posting for manager, product support, I am including this letter and my resume for your review.

In the previous role, I was responsible for functional and technical analysis and documentation related to the design, development, and implementation of software systems and reports.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Assist in increasing Design-for-Service Capabilities on products & knowledge within product teams
• Provides technical assistance to resolve technical problems encountered by
• Dealers, Customers, Third party vendors
• Fluent in verbal and written in English
• Completion of Trane Graduate Training Program preferred
• Experience in and passion for creating an optimal experience for field sales
• Experience in HVAC industry and plant operational experience preferred
• Knowledgeable on Trane's incentive price system and electronic pricing/order systems

Please consider me for the manager, product support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for consistent, quality customer service and Tier 1 support for IT Services including troubleshooting of software, hardware, network, printing, mobile device following the IT Service Desk Standard Operating Procedures (SOP).

Please consider my qualifications and experience:

• Acquiring resources for projects and processes and providing technical management of suppliers and leads process improvements
• HR, Payroll and/or Time and Labor domain experience preferred
• MineStar product support experience
• Experience Managing a Global workforce with a team of 5+ employees
• Experience with Warranty and CPI administration
• Communicate effectively across product, industry, dealer, and customer audiences to ensure strategic and tactical alignment
• Strong customer focused in a service based organization
• Flexibility to adjust to local cultural and business climates

I am excited to be applying for the position of manager, product support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for advanced hardware, configuration, software and basic network support via telephone, email and on-site at defined level on assigned products.

Please consider my qualifications and experience:

• Service Technical Representative experience
• Good relationship skills to develop a cooperative work relationship with others inside and outside the department
• Directly related support experience with U.S. Government customers
• Safe for Flight
• Weight and Balance, and flight test experience is highly desirable
• Understanding of clinical study execution and familiarity with electronic systems for clinical data collection
• Expert troubleshooting skills for data systems and complex software applications
• General problem-solving skills, versatility

I am excited to be applying for the position of manager, product support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for direct and ongoing leadership for an organization of subordinate managers and individual contributors designing and developing new products, enhancements and updates and managing projects for systems software, including operating systems, compliers, networking, utilities, databases, and Internet-related tools.

Please consider my qualifications and experience:

• Support Sales, Customers and Stakeholders
• Experience in consumer technology-related product management, product marketing, support operations, and/or management consulting
• Team player that can maintain a positive attitude and grace under pressure
• Relevant experience in product management and customer experience
• Leading LSRs across multiple Programs/Contracts performing Performance Based Logistics (PBL) functions
• Directing, planning, integrating and overseeing the cost and schedule performance for all areas encompassing Saudi PBL Programs for multiple aircraft platforms
• Working cross-functionally with internal and external customers and suppliers relative to shipping/transportation processes, repairing and returning processes
• Leading improvements through the application of process improvement methods to enhance performance, productivity and enable future growth

Please consider me for the manager, product support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for technical support and solutions to cross functional teams by diagnosing, troubleshooting, repairing and debugging complex IT systems including software and infrastructure related to our core systems.

Please consider my qualifications and experience:

• Experience in the implementation of web capabilities and Search
• Proficiency in Database Administration or any other Technical skill
• Experience with metals industry supply-chain
• HBO level
• Dutch & English, German is an asset
• Innovative in the way that products are designed
• Foster a spirit of tenacity, energy, and drive within the organization
• Good understanding of the concepts of storage system architectures, operating systems