Front Desk Agent Cover Letter

Please consider me for the front desk agent opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledgeable in all hotel and waterpark services and hours of operation
• Advance Level in English - French
• Spontaneous and empathic
• Issues room keys, area information pamphlets
• Answers various questions from guests and arranges transportation for guests
• Computes bills, collects payment and makes change for guests
• Runs various reports on the computer for management
• Count and verify cash, shift activity, keys, Best Western gift cards/vouchers, and shift activities with departing shift

Please consider me for the front desk agent opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for first contact for emergency calls received by following Staples emergency procedures.

Please consider my experience and qualifications for this position:

• Previous guest relations and cashiering experience an asset
• Work experience as a Hotel Front Desk Agent, Receptionist, Concierge, or similar role (preferred)
• Experience with Microsoft Office, and hotel reservations software
• Intermediate computer skills (Microsoft Outlook, Excel, Buildinglink)
• Organized and detail and customer service-oriented
• Contacts appropriate supervisor on guest related complaints
• Ensure faxes and mail is distributed and handled correctly
• Sell entertainment tickets

I am excited to be applying for the position of front desk agent. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for a professional and timely check in service for arriving hotel Guests which adheres to Swissôtel Hotels & Resorts’ policies and procedures.

Please consider my experience and qualifications for this position:

• Print updated in-house, arrival, departure, and room status reports every shift
• Check all unresolved departures
• Write all wake-up call requests on specified form and enter on switchboard
• Complete welcome calls
• Clean and tidy front desk area
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions

I would like to submit my application for the front desk agent opening. Please accept this letter and the attached resume.

Previously, I was responsible for information to customers and visitors about Tishman Speyer amenities, surrounding restaurants, building events, etc.

My experience is an excellent fit for the list of requirements in this job:

• Demonstrate a professional demeanor to all guests at all times both in person and over the phone
• Available for all shifts, including mornings, evenings, overnight, weekends and holidays
• Maintains accurate daily event information
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented
• Assists with sales and marketing efforts as directed by the Director of Sales and General Manager
• Basic computer skills, including, but not limited to, Microsoft Word, Excel
• Good command of both spoken and written English and Arabic
• Previous experience as Front Desk Agent in hospitality an asset

I submit this application to express my sincere interest in the front desk agent position.

Previously, I was responsible for a professional and timely check out service to Guests according to Swissôtel policies and procedures.

Please consider my qualifications and experience:

• Informs about the formalities, particular conditions relating to their stay and the services available in the hotel
• Process all payments according to established hotel procedures
• Perform ISD operator responsibilities
• Fill in as a Signature Lounge Concierge as needed
• Front desk experience in a full service hotel preferred
• Communicate any guest(s) challenges to the appropriate manager documenting this for further follow up
• Ensure lobby amenity is stocked and kept at a 4 diamond standard
• Check guest in and out, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established