Customer Support Manager Cover Letter

Please consider me for the customer support manager opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for detailed technical support for the customer base on product offerings, both present and obsolete, via call center.

Please consider my qualifications and experience:

• Six Sigma, Lean Manufacturing or Continuous Improvement experience preferred
• Demonstrated understanding of customer requirements and focus to achieve these objectives
• Working knowledge of telephony systems
• Strong experience in a change management environment
• Professional business-to-business acumen
• Business acumen and positive attitude
• Understanding of Oracle / Services Lifecycle tool and Excel
• Strong working knowledge of the Customer Call Center and the Network Operations Center offerings and procedures strong command of communication skills, both oral and written

In response to your job posting for customer support manager, I am including this letter and my resume for your review.

Previously, I was responsible for strong phone service as part of a call center for both internal and external customers, resolving the majority of customer issues on the initial inbound call.

Please consider my qualifications and experience:

• Experience in the Commercial Vehicle or Military segment
• Customer support leadership experience
• Monitor workflow, approve time/time-off, and perform performance reviews for 35 direct reports
• Maintain Service Level Agreements of multiple client’s month over month
• Maintain client relationships through client-faced meetings both verbally and in person
• Ensure that DXC provides all items agreed upon in client contract
• Review and Approve all Manual Agent Commissions
• Review and Approve all System EFT and Check Commission Files

I would like to submit my application for the customer support manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for an Operations and Support perspective in the adoption of new technologies and the implementation of new network tools where necessary.

Please consider my qualifications and experience:

• Strong project leadership, analytical and quality improvement skills
• Knowledge of supply chain, EDI, and SaaS strongly preferred
• Flexible to work in US PST time zone
• Identify, analyze and define business requirements for new solutions and translate to functional requirements
• Coordinate with project engineer & program management teams to provide functional details
• Proven understanding of operational areas within a program such as retail operations and/or transit benefits
• Knowledge of dealer product support capacity and competencies
• Knowledge of heavy machinery dealer business practices, ideally including the practices followed at John Deere and Hitachi dealerships

I submit this application to express my sincere interest in the customer support manager position.

In my previous role, I was responsible for subject matter expertise on all customer support center systems and provides front-line support for hardware and software tools within the customer support center.

My experience is an excellent fit for the list of requirements in this job:

• Consistently sound level of judgment and professional conduct
• Knowledge of SW development/implementation methodology
• Knowledge of Personal Computer industry
• Facilities management, NEBOSH – IOSCH
• Demonstrated understanding of business value drivers and aligning strategy to achieve business objectives
• Experience driving operational efficiencies through continuous improvement
• Experience with SaaS based delivery models preferred
• Previous experience leading others in a business setting

I am excited to be applying for the position of customer support manager. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for sales leadership for the tellers in the Financial Center, which includes overseeing both the inside and outside sales efforts of those employees.

Please consider my experience and qualifications for this position:

• Basic IT skills (databases, MS Office etc)
• Leadership and organisational skills
• Strong computer skills within the Microsoft Office suite of products
• Experience in Transportation Industry with emphasis on International Transportation
• Experience in a Customer Call Center environment
• Experience navigating a computer and computer software
• A+ Certification and/or MCP certification (or better)
• APU background or Mechanical Product technical background highly preferred