Customer Support Analyst Cover Letter

In response to your job posting for customer support analyst, I am including this letter and my resume for your review.

In the previous role, I was responsible for training for new hires on the functionality of the current ERP platform, as well as any trainings required for newly installed changes or changes in applications.

Please consider my qualifications and experience:

• Advanced knowledge of SQL (specific SQL Server experience is best)
• Knowledge of computer setup, mastering technology and software distribution
• Team management of outsourced resources (help desk and on-site-service)
• Provide assistance to our global Customers and Partners in English
• Process incoming requests for technical support assistance submitted by telephone, email and chat
• Assist customers with their non-technical support needs including web site registration and updating account information via phone, email and chat on time, professionally and with a positive attitude to achieve customer satisfaction
• Resolve general customer inquiries
• Provide assistance to effectively resolve escalated customer issues

I would like to submit my application for the customer support analyst opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for training and support to new team members and end users on the functionality of the JDE and Oracle applications, CoEx interface and connected systems.

Please consider my qualifications and experience:

• USMC DTS, MOL or MROWS system experience
• Basic SQL training
• Experience from working in a customer facing supporting role
• Good working knowledge of operating systems and hardware in order to review process and identify possible problems at any stage and rectify efficiently with minimal disruption to the customer
• Excellent written and verbal communication in both Swedish and English
• USMC experience with DTS, MOL or MROWS systems
• Work with Cross Media (PURLs, email blasts)
• Familiarity of Server operating systems, network sharing and configuration

I would like to submit my application for the customer support analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for recommendations to operational procedures to improve efficiency and coordinate/participate in testing of new applications and processes.

Please consider my qualifications and experience:

• Experienced verbal and written communications skills
• Good knowledge of Software as a Service Systems
• A background of working within HR and systems
• A good understanding of SharePoint’s OOTB features
• Knowledge and experience of updating web portals
• Willingness to learn and support the wider team
• Good in reading, listening and written Cantonese
• Good knowledge of Print MIS software

I submit this application to express my sincere interest in the customer support analyst position.

In my previous role, I was responsible for recommendations for new approaches and improvements to current processes and procedures, to support an environment of continuous improvement.

My experience is an excellent fit for the list of requirements in this job:

• Additional Language skills in French, Dutch, German or Spanish would be an advantage but not essential
• Communicate ideas and thoughts effectively to distributed cross-functional teams
• Experience working in a customer facing first line support environment
• A track record of successful Software support
• Some programming experience would be an advantage
• Swedish, German and English, both spoken and written
• Create/modify Active Directory computer and user accounts
• Should demonstrate initiative with a strong sense of urgency and purpose

In response to your job posting for customer support analyst, I am including this letter and my resume for your review.

Previously, I was responsible for training and support to new / existing members of the applications support team when new applications are introduced or whenever upgrades include significant functionality changes.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Internet Information Systems knowledge preferred
• Enthusiastic learner and dedicated team player
• Willingness to take on additional/evolving responsibilities
• Self-starter, motivated, can-do attitude
• Technical certification in IT disciplines or technology
• Advanced knowledge and reputation in addressing user inquiries in of the Sage applications or industries
• Level 1 Support, Service Desk, or Data Center experience
• Familiarity with ITIL and service management best practices and procedures