Customer Relations Cover Letter

I would like to submit my application for the customer relations opening. Please accept this letter and the attached resume.

Previously, I was responsible for advice, guidance, coaching to associates and managers based on policies and legal consultation, and in accordance with employment laws and regulations.

My experience is an excellent fit for the list of requirements in this job:

• Serve as the primary point of customer service escalation within the CRU and administer the use of goodwill practices in the resolution of customer issues
• Manage the timely delivery of reporting from CRU systems, ensuring that stakeholders receive customer feedback and trend analysis within actionable timeframes
• Maintain awareness of current business issues to enable effective liaison with key stakeholders
• Inspire people with direction and purpose, fostering high-quality engagement and performance through provision of coaching, mentoring, and development
• Able to interact personably and professionally with staff and customers of all levels with senior executives both within and outside the company
• Flexibility to work an off-shift, on occasion, to provide applicable customer coverage
• Familiarity with healthcare management applications including clinically focused learning management systems, clinical decision support tools and clinical reference applications
• Requires experience working within the healthcare setting whether with an institutional client and/or on the client side

Please consider me for the customer relations opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for consulting to business line stakeholders on Human Resources policies, processes, procedures, laws and regulations by advising employees and management on policies, procedures, and documentation; researching and identifying concerns; coordinating problem resolution; staying abreast of and interpreting policies and regulations; providing input to the development of policies in partnership with cross-functional leadership; guiding managers on employee management, discipline, and terminations; and working with Legal to resolve issues.

Please consider my qualifications and experience:

• Implements policies, procedures and methods to provide quality and regulatory product and service information and continuously improves the same
• Ensure sustainable relationship with key customers
• Collects data in partnership with Business partner for the Commercial and Business Areas to monitor, report and improve quality performance from a customer’s perspective
• Applies broad industry and commercial awareness to drive financial and quality performance across Lifescience division
• Aligns with SMI / Sales leads to align and support Specific Markets and Strategic Customers including attending customer’s QBR
• Interacting with Marketing, Sales, Supply Chain, and other Quality teams to ensure inquiries are moving forward
• Contributes to internal facing relevant (quality services, operations, marketing, sales, ) training/education courses
• Exceptional interactive telephone skills

Please consider me for the customer relations opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for managers and supervisors with direction and assistance on performance, conduct, discipline, policies and procedures, Collective Bargaining Agreement related to employee relations issues.

Please consider my qualifications and experience:

• A team player, ready and able to balance achieving individual and team goals
• Able to use initiative when engaging with customers
• Experience of working with key performance indicators, in a target-driven sales environment, and an understanding of customer retentions would also be an advantage
• Experienced user of Microsoft Office – Word, Outlook and basic knowledge of Excel
• Account management related experience preferred
• Proficiency in Microsoft Office, JDE/ Oracle experience preferred
• Puts the customer at the heart of what they do
• Shows empathy and builds rapport

I am excited to be applying for the position of customer relations. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for advice and counsel regarding performance management, employee behavior and discipline, and the development of, and compliance with, employment-related policies and procedures.

Please consider my experience and qualifications for this position:

• Gives the customer confidence that their concerns are taken seriously
• ACS Loma designation or higher
• Strong aptitude for sales, leadership and coaching, and strategic thinking
• Proven leadership in developing others to success
• Professional presentation and conduct at individual, managerial, and corporate levels
• Foster customer intimacy and provide customers with interim updates during extended site investigations including face to face meetings as needed
• Deliver Quality Services, adopting a consultative approach to understand customer needs, explain our quality systems capabilities and communicate that commitment
• Implements standards to ensure customer satisfaction for quality and regulatory matters for the whole Lifescience portfolio

In response to your job posting for customer relations, I am including this letter and my resume for your review.

Previously, I was responsible for assistance and information on all aspects of product knowledge, sample accessioning processes and clinical information within their scope of expertise in accordance with official Standard Operating Procedures for Customer Service.

Please consider my qualifications and experience:

• Exhibits a comprehensive knowledge of products and department/business policies/procedures in order to make independent decisions on how to best serve customers in a timely manner and to positively resolve any service, quality, billing or delivery issues
• Utilizes various internal computer software systems such as but not limited to LMS, Heat, ASTEA, Knowledge management systems
• Experience in working with management, finance, sales, and other internal departments to provide regular updates and feedback and maintain the continual flow of information
• Analyze the long-term needs of the department strategy and provide regular reports that outline any recommended changes to the department
• Self-motivated with a positive attitude and a professional approach to management
• Proactive self-starter and can identify what needs to be done and craft the thought process and drive implementation on a decision or project with minimal oversight
• Chemistry or Life Science knowledge
• Understanding of basic Quality Assurance concepts