Customer Care Cover Letter

I am excited to be applying for the position of customer care. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for top quality service regarding dental insurance products; explain policy features and benefits, provide policy-specific information regarding claims, and process complex transactions accurately.

Please consider my experience and qualifications for this position:

• Online Training takes approximately 10-14 days to complete
• Readily adaptable to the changing needs of the business
• Assemble, align, and install equipment as necessary and keep a track of warranty services etc
• Is a people person
• Minimum of 25 (38 preferred) accurate words per minute (to be tested)
• Experience with order taking and/or billing
• Familiar with standard office software (SAP/CRM experience desirable)
• Basic knowledge and/or experiences in Life Sciences preferred

Please consider me for the customer care opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for price on quotes on all insurance products which factor in all applicable rules and discounts to complete the sale.

My experience is an excellent fit for the list of requirements in this job:

• Microsoft Office Advanced, Google Docs
• Interface between plant and sales office (LBP) for Tier 1 KOB3 orders
• Possess service and customer-oriented, positive mindset and Can-do attitude
• Proven track record in conducting service improvement programs and training
• Quick learner, analytical & logical thinking and problem-solving skills are needed
• Structured, organized, strong coordination and interpersonal skills
• Expert communication and presentation
• Native Thai speaker with good command of English

I am excited to be applying for the position of customer care. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for quality service by responding to inquiries regarding property & casualty insurance products and/or coverage from internal and external customers.

My experience is an excellent fit for the list of requirements in this job:

• Technically competent with various software programs including MS Office
• Knowledge of metrology & calibration services
• Excellent communication and conversational skills
• Strong technical knowledge of TycoIS systems, processes and products/services provided by TycoIS
• Able to quickly identify issues and execute improvements / remediation before problems arise
• Strong focus on delivery to customer base
• Complete the initial disaster assistance registration procedure
• Processes a variety of claims or requests for disaster assistance

I submit this application to express my sincere interest in the customer care position.

In my previous role, I was responsible for information, education and assistance to members, providers, other insurance companies, attorneys, agents/brokers or other member representatives on recorded phone lines regarding benefits, claims and eligibility.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Advanced customer relations skills, including active listening/interpretation, empathy, conflict resolution and organized problem solving skills in a professional manner
• Prior experience servicing customers using various communication methods - phone, chat, and email
• Basic knowledge of all banking transactions and account establishment guidelines and processes
• Proficient in a variety of software programs including customer relationship mgmt
• Accedited High School diploma/GED
• Industry knowledge — previous experience within a Data Services provider and/or experience within the maritime and trade sectors, would be an advantage
• Rapidly respond to customers and manage several issues at on time
• Eager to take on any challenge, adaptable to change and willing to learn new skills

I submit this application to express my sincere interest in the customer care position.

In my previous role, I was responsible for subject matter expertise of product coverage, insurance benefit coverage, Company sponsored co-pay cards and alternative forms of coverage for supported products.

Please consider my experience and qualifications for this position:

• Knowledge of IVR, Salesforce, Aspect, will be an advantage
• Excellent track records in team performance and improvement
• Familiarity with ticket or case management systems ( Service Cloud)
• Customer administration/Customer Support
• Having worked in a Customer Service Team environment that solely focuses on investigating and analysing data to resolve issues
• Fluent Spanish, English and Portuguese
• Good leadership, stakeholder management and time management skills to ensure success of projects
• Understanding on eMail including spam, filtering, etc