Applications Support Senior Analyst Cover Letter

I submit this application to express my sincere interest in the applications support senior analyst position.

In the previous role, I was responsible for second level support for business support tools including time accounting, project and client financials, and internal e-learning.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Conduct audits of customer internal processes and procedures and suggest improvements
• Good experience in a customer service or management function preferably in the area of airline systems application support or delivery
• Requires use of computer terminals
• Requires hearing in normal range
• Knowledge of current and emerging applications and technology
• Knowledge of enterprise software applications, content management systems, learning Management systems (LMS), and/or cloud services
• Knowledge of security best practices in relation to user account administration, and privacy
• Knowledge of current applications security practices and technology

I would like to submit my application for the applications support senior analyst opening. Please accept this letter and the attached resume.

Previously, I was responsible for subject matter expertise on the various investigation tools, such as E-discovery, OSINT and Data Analysis platforms;.

My experience is an excellent fit for the list of requirements in this job:

• Provides application configuration and maintenance
• Delivers support to existing business users and investigates and resolves application errors, data discrepancies and queries
• Codes, tests, debugs, documents and implements software applications
• Technical knowledge and business awareness
• Having indepth knowledge of ITIL is an asset
• Troubleshoot end—user issues and tickets within problem ticket system to resolve or escalate issues with all applications, as a member of the Application Development/Support team
• Experience supporting Microsoft Dynamics CRM or other Dynamics versions
• Strong SQL Server/SQL coding experience

Please consider me for the applications support senior analyst opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for the e-Commerce Division with business system analysis support for all major and minor e-commerce initiatives on ATG E-Commerce platform and Order Management systems.

Please consider my qualifications and experience:

• Skill in effectively training non-technical personnel in technical areas and subjects
• FERPA and/or HIPAA experience
• Ensuring quality and performance standards are met
• Handle critical issues and provide Technical Support/ Assistance
• Maintain a positive, results oriented work environment, building partnerships and teamwork, communicating to the team in an open, balanced and objective manner
• Undertake the full range of duties relevant to the technical and process leadership, ensuring performance meets and or exceeds both the business and personal goals/objectives
• Delivering project tasks using available resources
• SQL Knowledge, experience of integrations using REST and other technologies

I would like to submit my application for the applications support senior analyst opening. Please accept this letter and the attached resume.

Previously, I was responsible for beginning to end JDE E-1 systems support and remediation of JDE E-1 system issues related to Chart’s month-end close processes.

Please consider my qualifications and experience:

• Creating and maintaining PowerShell scripts
• Proven experience in development of various solutions for different business units using wide range of technologies
• Experience in handling issues, debugging, customization and maintenance of various enterprise level applications
• Experience in Implementation and migration projects
• Coaching / Training end users and less experienced IT teams
• Experience in handling issues, debugging, customization and maintenance of SalesForce in a large organization
• Proven expertise in application development and support environment with more than one technology and multiple design techniques
• Advanced knowledge of development toolset to design, develop, test, deploy, maintain and improve software

I am excited to be applying for the position of applications support senior analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for accounting and analytical support for assigned aspects of the business (ex., Marketing, Databases, IT costs, T&E).

Please consider my qualifications and experience:

• SLA Management and Enforcement with consistent delivery of excellent customer service
• May require configuration, validation and deployment of the Single Sign On (SSO) functionality using SAML
• Experience working on diverse teams
• Exceptional customer service and relationship management experience
• Led both in-person classroom and virtual (webinar) sessions
• Tech savvy when it comes to training Microsoft Office applications
• Experience in developing training materials, job aids, handouts
• Create and edit training videos