Ticket Agent Resume Samples
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Ticket Agent Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the ticket agent job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
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Ticket Agent Resume Examples & Samples
- Cash Handling; Bank Procedures and Check-out Procedures
- Answer phone with prompt and courteous attitude
- Guest Relations
- Will Call Window
- Running Ticket Program on Computer for Sales
- Processing Opening and Closing Paperwork
- Knowledge of Talent and Entertainment
- Keep a clean, well-groomed appearance
- Working Knowledge of Phone Handling, Cashiering, Customer Service
- Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail
- Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
- Ability to type 30 wpm
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Ticket Agent Resume Examples & Samples
- Cash Handling; Bank Procedures and Check-out Procedures
- Maintain superior customer service both in person and over the phones
- Answer phone with prompt and courteous attitude
- Guest Relations
- Will Call Window
- Running Ticket Program on Computer for Sales
- Processing Opening and Closing Paperwork
- Knowledge of Talent and Entertainment
- Have a positive attitude
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Ticket Agent Resume Examples & Samples
- Provides members, owners, and guests with information on local attractions, entertainment and events in person and over the telephone
- Distribute and explain brochures
- Explain show schedules, type of show, show recommendations, appropriate arrival time, cancellation policy and driving directions via in person or over the telephone
- Issue theater and event tickets to customers, provide special accommodations for individuals with special needs, and recommend seating and number of tickets to the event
- Remain current on all local attractions, entertainment and events
- Track and maintain ticket inventory
- Prepare End of Day close-out statements and record daily cash flow in the Excel deposit schedule
- Record transactions and keep accurate count of sales
- Perform accurate accounting of monies at the end of shift
- Ensure satisfaction and safety of members, owners, and guests buying tickets by providing courteous, friendly, and efficient assistance
- Maximize profitability through the knowledgeable salesmanship of all resort facilities and services
- Responsible for completing all required company trainings and compliance courses as assigned
- Adhere to company standards and maintains compliance with all policies and procedures
- A minimum of six (6) months of cash handling experience and a minimum of one (1) year of customer service experience required
- No supervisory experience required
- Ability to operate general office machinery (i.e. computer, copy machine, fax machine, etc.)
- Ability to interpret policies, procedures and manuals
- Excellent time management skills, including the ability to organize and manage multiple priorities
- Ability to take initiative and effectively adapt to frequent changes
- Ability to recognize an emergency situation and take appropriate action
- Able to establish and maintain cooperative working relationships with internal and external customers
- Ability to work as part of a team and/or independently with minimal supervision
- Able to perform a variety of duties, often of a different nature changing from one task to another, with impending deadlines and/or established timeframes
- Able to effectively perform job duties with frequent interruptions and/or distractions
- Accurate cash handling skills (the ability to count currency, make and count back change)
- Ability to work a flexible schedule: including nights, weekends, holidays, approved overtime and alternative schedules or shifts as requested by Management
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Ticket Agent Resume Examples & Samples
- Ability to handle packages/bags weighing up to 100 lbs
- Basic math skills
- Bilingual candidates preferred based on local business needs
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Ticket Agent Resume Examples & Samples
- Ticketmaster software knowledge preferred, but not required
- Prior guest services experience preferred
- Prior experience working in a major high profile event facility a great plus
- Team player spirit with an exceptional customer service attitude
- Must be personable and pro-active in providing assistance to all guests with the highest level of customer service
- Excellent communication skills required with thorough understanding of written and spoken English
- Ability to demonstrate professionalism and diplomacy when dealing with the public
- Must be able to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet and concrete
- Ability to remain calm and focused in a fast-paced environment and stressful situations
- Passion for delivering customer service that exceeds all expectations
- Ability to make quick, complex, proactive decisions under pressure with little or no supervision
- Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary
- Must be able to work in a team environment interacting with multiple departments
- Must be able to work flexible hours including nights, weekends and holidays