Senior Practitioner Resume Samples
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Senior Practitioner Resume Samples
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IM
I Maggio
Imogene
Maggio
608 Waelchi Harbor
San Francisco
CA
+1 (555) 966 0155
608 Waelchi Harbor
San Francisco
CA
Phone
p
+1 (555) 966 0155
Experience
Experience
New York, NY
Senior.practitioner
New York, NY
Spencer Group
New York, NY
Senior.practitioner
- Willing to working in shifts Day & Night
- To manage daily Transport Operations
- Bay vendor management
- Employee’s query management within TAT and maintaining high CSAT
- Should be willing to work in shifts
- Check on escort request ensuring all lady employee last drop are provided guards in the FFBLD Checks
- Induction/replacements of cabs by checking the background details
Dallas, TX
Senior Practitioner
Dallas, TX
Kunde, Barton and Fisher
Dallas, TX
Senior Practitioner
- Co-ordinates Work assignments & review work in progress and deliver service as per SLA
- Has to perform Invoice matching and also Identify and resolve exceptions
- Indexing of invoices in workflow
- Resolve escalated issues and requests from site management
- Working knowledge in an ERP environment
- Co-ordinate Audits and manage customer expectations
- Working knowledge on MS-Excel. MS-Access
present
Houston, TX
Senior Practitioner
Houston, TX
Ankunding-Hills
present
Houston, TX
Senior Practitioner
present
- Work closely with the Project Management team to ensure Project Managers have access to all information relevant to the assigned RFS
- Perform monthly/quarterly reviews – Process and Self Performance
- Manage Work at Risk report weekly
- Working on exceptions in Workflow and ERP
- Assist in End to End Problem, Change and Incident Management
- Provide suggestions for process improvements
- Participate and contribute in Continuous Improvement initiatives driven by Territory Manager
Education
Education
San Diego State University
Skills
Skills
- Be comfortable working with Excel worksheets, should be able to write simple formulas, lookups, pivot tables and sort and subtotal functions
- Basic knowledge of MS office
- Ability to communicate well and comprehend, good customer service attitude to clearly articulate the resolution
- Ability to work under pressure, on multiple assignments, with exceptional attention to detail
- Ability to work to deadlines whilst maintaining quality of work and effective work relationship with team and client
- Ability to simplify complex operations into repeatable processes
- Ability to listen well and comprehend, good customer service attitude to clearly articulate the resolution
- Quick learner & good grasping skills
- Proven Accounting knowledge
- Knowledge of Fixed Assets (FA) Accounting will be an added advantage
12 Senior Practitioner resume templates
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1
Senior Practitioner Resume Examples & Samples
- Assisting in special projects will also be required. Such projects may include analysis of receivable accounts, investigation of entries, and pulling audit prep work. Work would also involve netting instructions / CDR instructions ,direct Debit run, rejection of Direct Debit and Oracle updating
- Knowledge on Excel
- At least 2 years experience in F&A Exposure
2
Senior Practitioner Resume Examples & Samples
- You will involve in Vendor master creation, changes, verification and cleansing
- Involve in identifying the duplicate records for the Vendor Master Maintenance Invoice receipt, verification and processing accurately and timely
- Prioritize urgent invoice and aged invoice processing. Will be a part of Compliance to SOX – e.g. documents to be posted after due Approval
- 2+ Years
3
Senior Practitioner Resume Examples & Samples
- To co-ordinate all accounting activities associated with the general Ledger particularly fixed assets, inter-company, inventory, cash and bank
- Involve in E2E General Accounting activities including Reporting & Consolidations
- Involve in preparing Balance Sheet, Inter-company & Cash Reconciliations
- Will have to communicate with Customer and IBM counterpart around the world
- Handle Fixed Asset transactions like assets creation, transfers, retirements etc
- Handle journal entries and reconciliations
- Handle project related queries as per the agreed SLA's
- Handle end of the month activities
- Knowledge of R2R processes like journal entries, reconciliation, end of the month etc
- Soft skills - Excel, email writing
- Ability to understand client requirement and act accordingly
- Should be self managed of the assigned tasks with minimum supervision
- Knowledge of Fixed Assets (FA) Accounting will be an added advantage
4
Senior Practitioner Resume Examples & Samples
- Exposure to general accounting activities such as Balance Sheet, Inter-company & Cash Reconciliations, ledger accounts and finalization
- E2E General Accounting activities including Reporting & Consolidations
- Co-ordinate Audits and manage customer expectations. # Adhere to client SLA's and timelines
- Demonstrate problem solving skills
5
Senior Practitioner Resume Examples & Samples
- Involve identifying the duplicate records for the Vendor Master Maintenance Invoice receipt, verification and processing accurately and timely
- Has to perform Invoice matching and also Identify and resolve exceptions
- Ability to work in teams
6
Senior Practitioner Resume Examples & Samples
- You will be involved in processing invoices, clearing exceptions and other P2P functions
- Indexing of invoices in workflow
- Posting invoices in ERP (Enterprise Resource Planning)
- Working on exceptions in Workflow and ERP
- Follow up to obtain approvals for posting invoices
- Open to work in night shift
- Proficient in use of Microsoft Office products, especially MS-Excel
- Must be a self-starter with the ability to learn new tasks quickly and be prepared to take on new challenges
- Basic knowledge in F&A Exposure
7
Senior.practitioner Resume Examples & Samples
- You will involve in Processing Accounts Receivable - posting and balancing of daily cash applications, preparing journal entries, filing of records, general account reconciliation's
- Exposure to AR invoicing, Billing and Credit notes, customer account reconciliation, debt monitoring, cash application and reporting, credit and collection follow up
- Proven Accounting knowledge
- Proven Communication Skills
8
Senior Practitioner Resume Examples & Samples
- Proven accounting knowledge
- Proven communication to interact with clients and Business units
- Analytical, Grievance handling and Query handling technique
- Ready to work in Australian shifts
- Quick learner & good grasping skills
- Knowledge of MS office like(Macro's would be added advantage) Excel, Word etc
9
Senior Practitioner Resume Examples & Samples
- You required to Work across multiple products and application environments
- To the extent possible, identify root cause of issues resulting in the circuits being out of synch – between ordering, provisioning and billing systems
- Ensure all SLA's are met and also incorporate changes in Desk documentation as and when it is needed
- Follow work instructions and perform complex research to analyze ordering, provisioning & billing data to determine the appropriate corrective action
- Partner with team members on-site and domestically to identify and implement business improvements to achieve ongoing operational efficiencies
- Demonstrate analytical problem solving and decision-making skills
- Ability to work independently with moderate supervision; must be self-motivated and highly adaptable to change
- Ability to work under pressure, on multiple assignments, with exceptional attention to detail
- Ability to work in a team environment and collaborate with the domestic revenue assurance team and other groups as appropriate
- Open to work in night shifts
- Proven data entry skills
10
Senior Practitioner Resume Examples & Samples
- Posting invoices in ERP
- To deal with invoices in European Language i.e. German, Spanish, etc
- Prior experience of handing foreign language invoices will have added advantage
- Willingness to work in night shift
11
Senior Practitioner Resume Examples & Samples
- You will be involved in receiving calls & queries from Vendor for P2P Help Desk
- Experience & knowledge in Invoice Processing, vendor master
- Knowledge of MS Excel
- Demonstrate analytical skills
- Working knowledge in an ERP environment
12
Senior Practitioner Resume Examples & Samples
- Skills -
- Must have ability to work with a team
- Total Experience
- 2+ YEARS OF EXPERIENCE IN O2C
13
Senior Practitioner Resume Examples & Samples
- To co-ordinate all accounting activities associated with the general Ledger particularly fixed assets, inter-company,
- Computer (MS Office)Knowledge
- 2 Years of Experience in F&A
14
Senior Practitioner Resume Examples & Samples
- You will be involved in End to End Accounting, preparing & posting of Journal entries, Reporting & Reconciliation
- Preparation of Prepayment/Accruals/Intercompany/ Fixed Assets Journals
- Monitor and report on Intercompany Receivables/Payable
- General Ledger - Journal entries, month end close
- Prepare Balance sheet reconciliation
- Understanding of accounting concepts
- Proven communication skills (Verbal & Written)
- Ability to communicate well and comprehend, good customer service attitude to clearly articulate the resolution
- Must demonstrate a high level of self-motivation, energy and flexibility
- Proven working knowledge on MS-Excel. MS-Access
- Previous experience working on an accounting platform such JDE or Oracle
- 0-2 years of accounting oriented role
15
Senior Practitioner Resume Examples & Samples
- You will be require to Lead Special Projects and Manage customer expectations
- Maintain Sound Internal Control Environment
- Systematically identify, analyze and solve issues and problems to reach optimal solutions in a timely manner
- Expert demonstrated skill set of P2P processes in scope; Includes review of process/participation in client reviews etc
- Strong end to end knowledge on invoice processing , vendor master management; query resolution, indexing, Invoice reconciliation and accounts reporting activities
- Ensure SLAs met on timelines and Accuracy
- Co-ordinates Work assignments & review work in progress and deliver service as per SLA
- Ensure proper financial treatment of team's transactions
- Ensure excellent feedback for the process
- Working knowledge of ERP environment
- Ability to work to deadlines whilst maintaining quality of work and effective work relationship with team and client
- 2+ years exp in P2P
16
Senior Practitioner Resume Examples & Samples
- You will be involved in creating various reports after pulling the data from multiple systems like MFR, W3 BonD, FIW, Essbase and Databases analyze data, provide financial approvals after validating the case, upload information into systems
- Providing BonD approvals after verifying budget availability
- Perform adhoc analysis based on request
- Investigate & report issues to the management related to suppliers, payment, Pending requests, etc
- Monitor overall budgets for MCO, report actual and analyze for variances
- Monitor / track the progress of open items / aged items
- Perform monthly/quarterly reviews – Process and Self Performance
- Ensure that cross training is completed for every desk and every desk having atleast Two backups. 100% backup
- Compile reports from numerical data sets that are related to databases and tables by running the queries
- Demonstrate Analytical skills - Ability to analyse data and arrive at conclusions
- Ability to communicate the observed issues to the management on a timely basis
- Identify opportunities to deliver reports quicker
- Enhance excellent communication & relationship with stakeholders. Pro-active Communication of issues & drive quick resolution with customers ( both internal & external)
- Should be able to interact with client representatives and troubleshoot process and system issues
- Ensure latest process documentation /desk procedures are signed off with upto date, accurate & detailed - in agreed / IBM format
- Should be able to adapt to changing requirements from the clients and willing to take additional responsibilities
- Ability to work & deliver under pressure
17
Senior Practitioner Resume Examples & Samples
- You will be an individual contributor responsible for providing project office administration support on GBS commercial engagements
- Support PSC scope of services for PMO administration, including project launch, execution, and closure activities for assigned projects
- Complete all project support activities in a timely manner and meets quality expectations
- Follow PSC defined best practice processes and procedures in the execution of responsibilities, and is able to provide support for tasks not documented by the PSC with guidance from project leadership
- Develop necessary professional, operational, system, tool and personal management skills to function effectively in a remote services environment. Works with PMO Lead and project teams
- Documents agreed-to responsibilities in support of assigned projects with project leadership and PMO Lead
- Assists in defining the project management system, including maintenance of logs for contracts and PCRs (Project Change Requests), assets, and document control administration. Prepares and maintains project team rooms, databases, and repositories. Assists with project launch and start-up where possible (includes preparing material for launch, launch event with client, etc.)
- Assists with project organization and resource planning, including maintenance of staffing plans, organizational charts, vacation calendars, and team rosters. Completes resource requests as directed, and administers on/off-boarding processes
- Administers the project environment, including identifying and addressing connectivity needs. Interfaces with client IT services for connectivity issues, and distributes connectivity procedures. Maintains seating map, including notification to relevant parties of increases or decreases in needs. Executes procurement processes for HW/SW. Coordinates project travel and accommodation requirements, including submission of lodging cost reduction requests, when applicable
- Administers project communications, including distribution lists, communications calendar, claim & expense policies, and cadence process for meetings. May schedule and plan team events
- Supports project planning and risk management, including producing and delivering status reports, maintaining/tracking project plans and deliverables logs, and risk/issue logs
- Supports reporting requirements as requested and guided by project leadership in accordance with PSC reporting policies. Produces and publishes all project reports as defined in the project management system, including client (status reports, KPIs, travel expenses) and IBM internal reporting (7 Keys, DMT), as well as ad-hoc reporting. May assist in preparing for client presentations
- Embraces and understands, with applicable training, the tools/applications needed to perform project office administration activities. Applications and tools range from host based to web based, Lotus Notes databases to spreadsheets
- Keeps organized records for areas of responsibility, and maintains all project data requirements and tools in accordance with established business controls guidelines and audit policies
- Assesses the reasonableness of outputs and deliverables
- Communicates status updates to project office stakeholders
- Assumes additional responsibilities as assigned
- 2+ Years of Experience in F&AIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status
18
Senior Practitioner Resume Examples & Samples
- Responsibilities
- You need to focused on business controls and process improvements associated with their desk assignments or the overall team goals
- Needs to have experience & knowledge in Invoice Processing, vendor master
- 0-2 years
19
Senior Practitioner Resume Examples & Samples
- Involve in Processing Accounts Receivable - posting and balancing of daily cash applications, preparing journal entries, filing of records, general account reconciliation's
- Assisting in special projects will also be required. Such projects may include analysis of receivable accounts, investigation of entries, and pulling audit prep work
- Work would also involve netting instructions / CDR instructions ,direct Debit run, rejection of Direct Debit and Oracle updating
- 2+ years of Accounting experience
20
Senior Practitioner Resume Examples & Samples
- Create record in PgMP for RFS New Request & PCR Request
- Request into BAU/Alternate engagement from Qualification, also process on cancelation, rejection, Onhold, Offhold etc if needed
- Proposal Pack Submission to Client/Proposal Rework Request. CMS PE Pack review / Dispatching. Work closely with the Architecture team to understand status and issues during the solution development phase, and to help maintain focus on turnaround time
- Process on Proposal Accepted (Purchase Order Received, Electronic approval, implementation, Closure & its updates in PgMP
- Work closely with the Project Management team to ensure Project Managers have access to all information relevant to the assigned RFS
- Monitor the PGMP through the RFS process lifecycle and ensure that comprehensive and accurate updates are made in RFS and any other required tools by the assigned action owners
- Liaise with assigned action owners of RFS to progress requests through RFS process in order to meet targeted cycle times
- Escalate RFS related issues to management expediently
- Educate and communicate the RFS process to IBM team members and to our customers
- Assist in audit activity associated with the RFS process as required by RFS lead or RFS manager
- Provide a central point of contact for all users of PGMP RFS to direct questions
- Granting access to PgMP whenever there is request for PgMP access request
- Action assigned RFS claim codes in compliance with process
- Contact point for RFS claim codes issue resolution and escalations
- Educate and communicate RFS claim code process as required to IBM team members and customers
- Ensure RFS claim codes are managed in line with finance requirements and as per process
- Manage Work at Risk report weekly
21
Senior Practitioner Resume Examples & Samples
- Retrieval of transactions from Filenet, Input/ updating of data into iVision
- Input data in filenet and forward for validation
- You need to do Retrieval of transactions from Filenet and Validation of transaction
- Scrutiny / verification of documents. Authorize transactions (Validation of data in iVision)
- Create and send throwbacks Sending transactions back to the in putter for review wherever necessary
- Ensure adherence to internal guidelines and ICC guidelines
- Participate and contribute in Continuous Improvement initiatives driven by Territory Manager
22
Senior Practitioner Resume Examples & Samples
- You will be involved in Processing End to End Accounting, preparing & posting of Journal entries ,Reporting & Reconciliation
- Good Understanding of Accounting concepts
- Proven communication skills(Verbal & Written)
- Ability to listen well and comprehend, good customer service attitude to clearly articulate the resolution
- Working knowledge on MS-Excel. MS-Access
- Finance & Commerce background ,knowledge of MS Excel,good verbal and written communication skills
- 0-2 years experience in Accounts Receivable domain
23
Senior Practitioner Resume Examples & Samples
- You will be involved in Receiving calls & queries from Vendor for T&E Helpdesk
- Audits select travel and non-travel expense reports for required receipts, org. approval and reference to original advance request (as required)
- Handle T&E queries from employees (Client) via Call & E-mail
- You need to have experience & knowledge in travel and expense
- Open to work in US shifts
- Experience in a customer service or support-centric role is desired
- Inquisitiveness and natural tendency to question unusual or suspicious transactions
- Analytical and numerical ability - data driven approach
- Ability to work independently and exercise sound judgment and discretion in the handling of sensitive confidential maters
- 0-2 YearsERBP
24
Senior Practitioner Resume Examples & Samples
- 2-4 Years of relevant experience
- Experience in F&A
- Proven Communication skills
25
Senior Practitioner Resume Examples & Samples
- Work experience- 2 years to 5 years
- Numerate, with good analytical skills and attention to detail
- Computer literate with good knowledge of Microsoft Office, in particular advanced use of Microsoft Excel
- Good working knowledge of technologies and their operation for their area of specialism – e.g. Finance systems, ideally SAP/Oracle tools
- Good communication (written/verbal) and interpersonal skills with the ability to liaise with external suppliers or internal stakeholders
- Proactive approach to solving problems and able to minimize errors
- Ability to work under pressure with focus on managing time appropriately often in a changing environment
- Ability to foster strong working relationships within their team, offshore team members and at all levels of management
- Recognized accountancy qualification, or in-depth knowledge of purchase to pay/accounting practices
26
Senior Practitioner Resume Examples & Samples
- Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature
- Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule
- Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU
- 1-3 Years experience in IT Trouble Shooting
27
Senior Practitioner Resume Examples & Samples
- You will be responsible for processing invoices, clearing exceptions and other P2P functions
- Responsible to understand the General Ledger accounts for which they are assigned including the ability to control the activity, research variances, and resolve issues as they arise
- 0-2 years of experience in Accounts Payable domain
28
Senior Practitioner Resume Examples & Samples
- Apt in Problem-Analysis
- Eye for detail
- Ability to handle pressure situations
- Ability to multi task
29
Senior Practitioner Resume Examples & Samples
- Experience & knowledge in Understanding of accounting concepts
- Previous experience working on an accounting platform such JDE,SAP or Oracle
- 0-3 years experience in Record to Report domain
30
Senior Practitioner Resume Examples & Samples
- Years of experience – Freshers
- Good Microsoft Office (Excel/Word/Powerpoint) skills
- Business, Legal or Accountancy Degree desirable
31
Senior Practitioner Resume Examples & Samples
- 2-4 Years of Experience in F&A
- Ability to work cross functionally, across finance, operations and matrixed structure
- Ability to Support efforts to identify ways to maximize revenue and/or minimize costs through sound executions of project management processes
32
Senior Practitioner Resume Examples & Samples
- Ability to work remotely from office when required
- Ability to work both alone and as part of multi-national team
- Proficient in use of Microsoft Office products, especially Excel
- Must be able to execute more complex processes
- Previous experience of working in a project environment preferred
- 2+ Years of experience in F&A Activities
33
Senior Practitioner Resume Examples & Samples
- 2+ years of experience in Sales & Distribution Back office- MDM(Master Data Management)
- Experience in Data quality and Data analysis
- SQL query writing skills
- Experience in retail industry
34
Senior Practitioner Resume Examples & Samples
- 0-1 Year of work Experience,
- Ability to communicate in French Language
- Working knowledge of ERP environment preferred
35
Senior Practitioner Resume Examples & Samples
- Analytical / Logical Reasoning Skills Critical Thinking
- Written Communication
- Information Ordering
- Multi-Tasking
- Cross Sell/ Upsell Capability
36
Senior.practitioner Resume Examples & Samples
- To manage daily Transport Operations
- Ensure reports & Routes daily/Weekly are generated
- Knowledge on NCR areas, routes Preparation
- STRENGTH – Adaptability, Focus, Teamwork and collaboration
- Good Excel, word & Presentation skills
- Good Communication skill, fluent in English & Hindi
- Willing to working in shifts Day & Night
- Roles & Responsibilities
- Daily Operations, Ensuring OTA & OTD as per defined SLA
- Rolling out mandatory daily reports such as transport daily matrix, FFBLD, No Show etc,
- Incident/accident reporting as per call tree process,
- Bay Management ensuring vendor allocating the cabs for drop, display of notice board drop lists, on time departure of cabs, FFBLD checks, Breath analyzer checks, random cab compliance checks
- Responding to emails-Routing, escalations, issues tracker updating
- Bay vendor management
- On time departure of cabs
- Ensuring vendor display the notice board copies on time
- Induction/replacements of cabs by checking the background details
- Cab Compliance checks random basis as per checklist
- Check on escort request ensuring all lady employee last drop are provided guards in the FFBLD Checks
- Safety & Security of employees, Driver & Escort guard briefing
- Follow up with the vendor ensuring cab available in the bay for drops
- General: Transport Operations are dynamic and all Team members are expected to work in Day / Night shift particularly in night shifts in line with the Transport operating window
- Supervise Daily Transport Operations in Day and Night – This would include
- Ensure that the drop roasters have tag numbers and placed accordingly in drop area
- To ensure that all cabs are GPS Compliant during Pickup and Drop
- To ensure presence during departure time
- To ensure proper handover data – shift wise and the same to be maintained
- Ensure proper checking on all the cabs at departure area through security
- No show data Management
- Transport process adherence
- Good communication skills – Should be able to express himself clearly over mails and with employees / vendor staff during interaction with clarity
- Good working knowledge of Excel and MS Power Point
- Ability to respond on Mails
- Foresight – Ability to plan ahead and respond to emergencies
- Good geographical Knowledge
37
Senior Practitioner Resume Examples & Samples
- Solve queries on calls which we primarily receive from our onshore customer service team and also make outbound calls to third party if required, to know the current status on a transaction
- Resolving Customer Billing issues
- Troubleshooting analysis
- Analytical / Logical Reasoning Skills
38
Senior.practitioner Resume Examples & Samples
- Statutory deductions from payroll and further remittances
- Employee’s query management within TAT and maintaining high CSAT
- Payroll and full & final processing
- Should be able to interact with cross functional teams
- Support for all audits/testing - Internal/external, corporate audit, statutory audits etc
- Exposure to payroll and individual taxation is essential
- Minimum qualification of the candidate should be commerce graduate. MBA [Finance] will be preferred
- Should have good communication skills
- Excellent analytical & numerical ability
- Should have working knowledge of payroll/full & final processing, reconciliations and taxation
39
Senior Practitioner Resume Examples & Samples
- Investigates and reports issues to MCO Geo Leader and Requesters as appropriate
- Supplier payments
- CART queries
- Supplier quotation issues
- Commodity Code/Minor Code availability and/or misalignments in general ledger systems such as BOND
- Investigates and reports PO bypasses to MCO Geo Leader
- Verifies budget availability for a requested transaction (where delegated by the MCO Geo leader)
- Alert/support MCO Geo Leader on budget exposures (underruns & overruns) related to requests and quarterly budgets
- Facilitates between the Marketing Requester & Procurement
- MCO SSC copies local language special ordering instructions from the MFR request forms and copies them into the BOND or Glory PO Request
- Copies & pastes local language instructions also valid for the PO Exempt / Payment process
- Collates documentation to support accruals for quarter end processing after agreement if delegated to the SSC by the MCO Geo Leader
- Requests Letters of Authorization (LOA) from Procurement, as required, in conjunction with requester and MCO Geo Leader
- LOA also to be used, as appropriate, if a PO ID is anticipated to be late (risk of a procurement by-pass) at the direction to be taken from MCO Geo leader
- Example: SSC runs calls and / or sends reports to requesters, if and when directed by the MCO Geo Leader
- Basic MS Excel and Powerpoint skills
- 2 to 4 years of Experience
- Analytical skills - Ability to analyse data and arrive at conclusions
- Experience in Finance will be an added advantage
40
Senior Practitioner Resume Examples & Samples
- The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams
- The Lead WFM Analyst is responsible for team project organization, centralized and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership
- Preparation of daily / Weekly / Monthly MIS reports & presentations / decks
- Preparing of schedules using Erlang for different queues across multiple locations
- Resolve escalated issues and requests from site management
- Root cause analysis of SLA deviations, action plan development and resolution
- Monitor real-time queue, schedule adherence & attendance
- Key daily exception requests and update schedules
- Cross-train with Scheduling Analyst
- Optimize breaks the day of or day before the actual schedule
- Schedule ADHOC intra-day training requests and update schedules
- Produce and analyze daily efficiency reports (representative availability, access level etc.)
- Attend centralized and/or site management meeting, as required
- Cater to real time adhoc requests as and when required
- Required good communication skill
- Required good knowledge of MS Excel & Power point
- Willing to work 24*7
- Candidate with Scheduling & Forecasting skill will be preferred
- Drive for self-learning and knowledge enhancement
- Contact Centre Workforce Management experience
- Extensive experience with WFM software
- Ability to simplify complex operations into repeatable processes
- Comfortable in fast-paced environment
- Ability to make decision in time sensitive ambiguous situations
41
Senior Practitioner Resume Examples & Samples
- Experience in financial services transaction data analysis preferred
- Familiarity with AML (Anti Money laundring) issues and ability to comprehend AML risks specific to a particular business unit preferred
- Experience in Project Management tools and techniques
42
Senior Practitioner Resume Examples & Samples
- Proven analytical & problem solving skills
- Exposure to Accounts Payable
- Knowledge in invoice processing with or without PO’s / Invoice Reconciliation / Indexing / AP Payment Run / AP Query resolution / Vendor Master Management / Processing Payments (Payment proposal , Manual check and wire payments , Automated Clearing House, Batch check or Electronic fund Transfer payments) / Issuing refunds and Debit memo / Receive , Process & Pay Travel Expenses report / Creating goods receipt and Requisition for Purchase Order’s(PO)/ Adding & maintaining supplier Information
