Reverse Logistics Resume Samples
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Reverse Logistics Resume Samples
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HM
H Moore
Herminia
Moore
12990 Gust Underpass
Los Angeles
CA
+1 (555) 686 9628
12990 Gust Underpass
Los Angeles
CA
Phone
p
+1 (555) 686 9628
Experience
Experience
Philadelphia, PA
Reverse Logistics Analyst
Philadelphia, PA
Schamberger, Boehm and West
Philadelphia, PA
Reverse Logistics Analyst
- Performing review of customer returns and process through our in-house SAP pricing tool
- Performing trend analytics to reveal root causes and lower Sandoz’s risk and cost of product returns
- Assist with the identification and creation of new reverse logistics systems and policies
- Self-starter with strong work ethic and dedication to completing projects accurately and on time
- Report on performance and goals
- Identify and recommend disposition of non-moving inventory
- Positive attitude, high energy level
Los Angeles, CA
Reverse Logistics Manager
Los Angeles, CA
Schmidt-Heller
Los Angeles, CA
Reverse Logistics Manager
- Building and maintaining strategic planning partnerships with all impacted business units
- Provide a leadership role in developing and executing major initiatives that will transform the Repair and Return Logistics Supply Chain
- Candidate will provide onsite management of 3PL testing, repair and refurbishment partner, ensuring both production and quality standard are maintained
- Drive programs with the goal of introducing and driving efficiency, cycle-time reduction and cost control in the product return/ reverse logistics network
- Administers company policies, including yearly performance review, that directly affect subordinate employees
- Generates necessary documentation, including activity/status reports, operation review input, and excess/obsolete analysis
- Independent worker and strong decision-maker
present
San Francisco, CA
Senior Operations Manager, Reverse Logistics
San Francisco, CA
Spencer-Smith
present
San Francisco, CA
Senior Operations Manager, Reverse Logistics
present
- Manage the implementation of a continuous improvement culture
- Ensure quality assurance management by managing within the framework of the IMS, OHSMS, EMS and BCPMS
- Develop the proper governance, KPIS, targets and reporting model that generates insight and proactively identifies potential issues in a real time fashion
- Manage the implementation of all related operational projects
- Responsible for developing strategy that aligns with overall Regional and Company goals
- Ensure compliance with all work instructions, policies and procedures
- Interface directly with various key contacts at customers and suppliers
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Southern California
Bachelor’s Degree in Business
Skills
Skills
- -Oracle ERP experience desired
- -Excellent verbal and written communications skills
- -Excellent interpersonal, organizational
- -Ability to multitask and be a self-starter
- -Negotiation skills
- Works with company employees (Operations Managers, distribution center, etc.) facilitating factory returns to ensure targeted inventory turnover and excess inventory reduction goals
- Research and review outstanding factory returns weekly. Partner with Distribution Center Management to understand underlying factory return exception factors and modify accordingly
- Manages the factory return process for assigned product lines. Produces factory return reviews as scheduled and reviews factory return authorizations or approves returns based on situation
- Manages the inventory and submits factory return requests to our vendors for our distribution centers. Updates the system with new information and maintains and upholds the NAPA Stock Obsolescence and Protection Policy
- Works with others in supply chain to identify areas of improvement, develop new processes and procedures, and meets regularly to discuss current status and troubleshoot. Partners with demand planners to discuss trends and forecasts, address inventory issues, and enact process improvements. Builds relationship with customers by instilling confidence in the customers that concern will be addressed properly and with urgency
15 Reverse Logistics resume templates
Read our complete resume writing guides
1
Financial Analyst Reverse Logistics & Warranty Resume Examples & Samples
- Partner with Operations and Finance team to establish and achieve
- Minimum of 3 years of Finance or related work experience
- Demonstrated ability to summarize complex data into executive-level
- Working knowledge of Hyperion Financial Management (HFM), Essbase,
2
Supervisor, Reverse Logistics Resume Examples & Samples
- Min 2 years related experience
- Must possess excellent interpersonal, communication and negotiating skills
- Must demonstrate a desire and ability to lead other people
3
Supervisor Reverse Logistics Resume Examples & Samples
- Supervises, plans, organizes and solves problems for all NAASC Return Departments
- Monitors daily operations to business and department plans
- Monitors and performs follow-up for associate Quality
- Schedule and follow up associates training
- Conducts audits to insure associate accuracy and Quality standards are being followed
- Communicates daily with the manager
- Proven peoples’ management skills
- Previous supervisory experience within a reverse logistics environment a plus
- Understanding and use of SAP system and Microsoft Office
4
Senior Reverse Logistics Analyst Resume Examples & Samples
- 1-3 years of experience in SAP
- Knowledge of order to cash processes
- Advanced Microsoft Excel and Access experience
- Intermediate knowledge of other Microsoft Office programs
- Self-starter with ability to work in a team environment and foster cross-functional collaboration
- Ability to work effectively and efficiently in a fast-paced environment
- Self-motivated and proactive work approach
- Ability to research, analyze and interpret data and make recommendations to management
5
Senior Reverse Logistics Account Manager Resume Examples & Samples
- Serve as the primary point of contact for key account customers driving the warranty repair process
- Develop and implement new programs that drive the after Sales warranty repair process. Consolidates, communicates and ensures resolution of all issues
- Manage all carrier warranty-related issues, escalations, scorecards, QBR’s, etc
- Manages projects in accordance with HTC’s established program management methodologies. Ensures that multiple projects meet specified timelines and defines performance metrics to validate results
- Actively participate and represent business unit, department or functional area on cross-functional project teams
- Provides functional expertise to assess potential financial and operational impact, including all elements of scope, time, cost, risk, quality, integration, procurement, and communications
- Support the formal reporting of carrier metrics and key actions on identified customer related warranty repair projects
- Provide executive level status updates and manage business expectations
- Continuously improve functional area carrier scorecard performance
- Actively participate in cross-departmental improvement plans in quality, engineering and new product introduction to aid in return rate reduction
- Bachelor’s Degree or equivalent work experience required
- 3-5years of professional experience in the telecommunications field required
- 1-3 years of contractual management experience required
- Experience with issue escalation and resolution
- Expert knowledge of MS Office
- Understanding of key business drivers
- Professional customer service orientation
- Ability to produce consistent, high quality work with a focus on details
- Excellent verbal and written communication skills to quickly establish rapport and credibility with existing and prospective clients
- Entrepreneurial, driven, high performance individual that is results oriented, possessing strong organizational and analytical skills
6
Reverse Logistics Manager Resume Examples & Samples
- Candidate will provide onsite management of 3PL testing, repair and refurbishment partner, ensuring both production and quality standard are maintained
- Manage integration of cross functional, detailed Clean & Screen (C&S) project plans and timelines
- Lead cross functional teams on process development, administration and documentation
- Identify and resolve issues that may impact critical process deliverables
- Project management of cross-Product org initiatives and action registers
- Manage the repair process for in-warranty products
- Gather and analyze data in order to report monthly results for each initiative
- Work with assigned project managers, project consultants, reporting and operations teams to ensure that measurements are in place to evaluate and validate results delivery for each project undertaken by Clean & Screen Operations
- Seek industry and area best practices – determine value and drive change standardization where appropriate to gain efficiencies
- Develop strong collaborative relationships with executive-level staff in order to assess and meet the needs of the business
- Building and maintaining strategic planning partnerships with all impacted business units
- Position is responsible for overseeing the testing and evaluation of new video products and advanced technologies for future products, ensuring proper Clean & Screen technology is applied
- Candidate will work to reduce and drive out No Trouble Found “NTF” units from the reverse Supply Chain
- Identify further opportunities for new growth within Clean & Screen Operations and technologies
- Strong background in electronics repair
- Strong vendor management experience
- Exceptional data analytics skills
- Project Management experience, including experience with cross-functional and/or cross-Area projects
- In-depth knowledge of Verizon FiOS products
- Expert knowledge of Business Operations, metrics and both strategic / tactical objectives
- Excellent, organizational and time management skills
- Strong, thorough knowledge and understanding of Microsoft Office Applications including Power Point , Word, Outlook and Excel, or other document preparation/project management tools
- Expert knowledge of project management processes & tools
- Superior quantitative, problem-solving, technical and analytical skills
- Demonstrated track record of accomplishments
- Highly self-motivated with the ability to motivate others
- Results oriented, strong sense of urgency, proactive and flexible
- Ability to effectively negotiate solutions and deadlines with others at all levels of the business
- Ability to effectively consult and communicate with internal teams
- Must be able to meet tight deadlines and have a strong customer focus
- Independent worker and strong decision-maker
- Ability to lead in a fast paced, changing environment and provide rapid turnaround on deliverables
- Strengths in time Management, multitasking, and advanced organizational skills
- Ability to effectively relay complex information to others in any level of the business
- Significant of product management or analyst experience with technical product lines
- New product development experience in an environment, which used a formal lifecycle methodology
7
Senior Program Manager, Reverse Logistics Resume Examples & Samples
- Ensure optimal quality of the grading process
- Supporting the launch of new external partners and tracking of them
- Following up, and finding quick and pragmatic solutions for operational issues
- Establish processes and support to create KPIs that will allow to measure performance of external service providers (e.g. repair), monitor performance and follow-up issues
- Identify key process weaknesses, propose workable solutions, and drive the necessary changes across marketplaces and various stakeholders
- Provide new initiatives across all marketplaces to make sure we build robust and scalable processes that will accommodate the expected growth of the business and continuously improve customer experience
- Enhance and refine the operating and business metrics set around key processes
- Building on existing practice, always look to develop consistency wherever possible and appropriate and share best practices across the EU marketplaces
- Deliver results on profitability improvements and continuously explore opportunities to reduce operational and logistical costs for repair, considering the impact of repair on up- or downstream process
- Achieve the above through project management and coordination of improvement activities, coordinating between external partners and development teams, Transportation, Fulfilment and Retail teams
- Partner with business and technology stakeholders and leaders across the organization to drive strategic initiatives through leadership and influence
- Operate with significant autonomy to deliver results and achieve the goals and objectives of both your team and the broader organization
- Benchmark the Amazon Warehouse Deal business with industry standards and best-performers; ensure competitive pricing, selection, availability and customer experience
- Bachelors in Business Administration, Engineering, or similar field is required
- Previous experience in Consulting, Operations, Logistics or Supply Chain
- Demonstrated ability to manage multiple complex projects and competing priorities in an ever-changing environment
- Demonstrated ability to lead by influence, including the delivery of cross functional projects; Decisive and able to move with speed to implement ideas
- Strong written and verbal communication and persuasion skills
- Flexibility – the role holder will be required to regularly travel between Luxembourg and a variety of EU countries
- Proven ability to identify, analyse, and solve ambiguous problems independently with an extreme attention to detail
- Strong bias for action; ability to create a sense of urgency in a fast-paced, dynamic environment
- Proficiency in German, French, Spanish and/or Italian would be a plus
- Proficiency in SQL, Access recommended; Experience in data mining required
- Experience operating in a global environment
8
Finance Manager Reverse Logistics & Quality Resume Examples & Samples
- BA/BS degree in Finance, Accounting, Business, Engineering or similar discipline with analytical bias
- Relevant experience in positions that require analysis and reporting financial results
- Advanced proficiency in Excel (pivots, lookups, etc.)
- Ability to travel a minimum of 10% of the time, primarily to local operations, in addition to regional support
- Familiarity with concepts of U.S. Generally Accepted Accounting Principles
- MBA/and/ or professional certification (CPA/CMA/Qualified Accounting certificate) + relevant experience
- Experience directly supervising teams and developing people
- Leadership experience with demonstrated and proven ability to take on and create new solutions
- Demonstrated problem solving and root cause analysis combined with proven ability to communicate those analysis
- Highly analytical, detail oriented and strong business sense; proven ability to manage new ideas and creative solutions
- Proven leadership achieving effective results in a fast-paced, growing and ambiguous environment
- Demonstrated ability to deal with adversity and rapidly changing operating conditions while successfully driving complex and milestone driven projects
- Experience working with large-scale data mining and reporting tools (i.e. SQL, MSAccess, Essbase and/or Cognos) and financial systems such (i.e. Oracle, SAP, Lawson, JD Edwards)
- Working experience within a Manufacturing, Distribution Center or Logistics processes and systems a plus
9
Reverse Logistics Resume Examples & Samples
- Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives
- Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
- Management of a minimum of 15 employees (including payroll, performance management, work-flow assignment)
10
Reverse Logistics Analyst Resume Examples & Samples
- Review and submit Corporate Vendor Returns based on new returns process
- Assist with the identification and creation of new reverse logistics systems and policies
- Identify and recommend disposition of non-returnable inventory through offsetting purchase orders or scrap programs
- Identify and recommend disposition of non-moving inventory
- Work with buyers to prevent missed return opportunities by identifying returnable items, scheduling of ‘no penalty’ return agreements and returns based on negotiated special buys
- Report on performance and goals
- Excellent written and verbal communication skills for presentations and correspondence
- Solid math skills for interpretation of spreadsheet and database information
- Strong command of Microsoft Excel, Word and PowerPoint
- Strong organizational and planning skills required for multi-tasking and project management to meet multiple deadlines
- Ability and confidence to develop original written correspondence to develop reports, proposals and supplier communications
- Good people skills for winning stakeholder confidence
- Analytical skills to determine root causes of problems, formulate solutions, develop new reporting matrix, and create innovative approaches to reduce and eliminate excess and non-moving inventory
- Self-starter with strong work ethic and dedication to completing projects accurately and on time
- Positive attitude, high energy level
- Knowledge of the concepts of Lean Six-Sigma a plus
- Ability to work additional hours as needed
11
Program Manager Reverse Logistics Resume Examples & Samples
- MBA with 7-8 years of experience,
- Understanding of Operations and P&L
- Strong operational business understanding, including potential impact of business decisions on various internal/external stakeholders
- Past experience in logistics / supply chain is preferred
12
Reverse Logistics Manager Resume Examples & Samples
- Ownership and responsibility for management of day-to-day outsourced return operations globally
- Establish, manage and maintain operational performance measurements with returns 3PL suppliers
- Develop and Revise return flows for product returns operations for current and future products
- Drive programs with the goal of introducing and driving efficiency, cycle-time reduction and cost control in the product return/ reverse logistics network
- Manage all expenses associated with the product return operations
- Lead global business reviews to ensure product returns operational targets are measured, managed, reported and achieved appropriately. Deliver continuous improvement across KPIs measuring the service, cost and quality of returns 3PL suppliers
- Provide a leadership role in developing and executing major initiatives that will transform the Repair and Return Logistics Supply Chain
- Responsible for the end-to-end performance of the reverse logistics operation
- At least 5 years of experience in product return/reverse logistics management with a focus on return and repair operations in a consumer electronics/high tech industry
- Strong knowledge of returns, distribution and transportation industries
- Cross-functional leadership and relationship building skills
- Strong tactical execution, executive presentation and financial analysis skills
- Self-starter who can define and deliver a strategy
- Highly motivated and a natural problem solver
- Can perform and adapt, as needed, within a fast-moving, dynamic work environment
13
Reverse Logistics Manager for Asia Resume Examples & Samples
- Perform reconciliations, validations and audits of warehouse inventory operations. Work closely with Management to implement corrective actions
- Manages commitment methodologies and processes across product groups
- Escalate claims for AMAT lost or damaged materials and help resolve suppliers parts claim
14
Reverse Logistics Process Manager Resume Examples & Samples
- Define approach and outputs of capability development activities
- Gather and align requirements across functions
- Drive capability design and global applicability
- Represent cross-functional point of views in process and solution designs
- Bachelors degree or equivalent qualification in Logistics/Transportation or related field
- 5-10 years experience in Operations, or Logistics-related field – preferably warehousing
- Proficient in advanced level Excel, MS Word and PowerPoint, SAP knowledge / understanding
- Proven experience managing operational relationships
- Demonstrated success in implementing supply chain improvement projects and use of process mapping tools and methodologies
- Budget & forecasting experience and financial understanding
- Inventory Management expertise, preferably in a 3PL environment
- Nike operational experience preferred
15
Reverse Logistics Undergraduate Internship Resume Examples & Samples
- Charismatic and dynamic personality who enjoys speaking to customers in order to drive program adoption
- Self-starter who is able to sell and influence others
- Willingness to learn, develop, and contribute in a fun, fast-paced environment
- Natural collaborator with both interpersonal and creative problem solving skills
- Preferably enrolled in a Bachelor degree program and scheduled to graduate in the spring of 2018 or sooner
16
Reverse Logistics Analyst Resume Examples & Samples
- Create, maintain, and review the global reverse logistics process to maximize customer satisfaction and minimize cost
- Monitor shipment transit time, initiate root cause and corrective actions when deviations are noted
- Route all reverse shipments with approved carriers to ensure lowest cost pricing and agreed upon service levels
- Identify opportunities for process improvement and cost savings
- Support tender activities as it relates to reverse logistics
- Issue call tags with Small Parcel Providers for product returns
- Prepare Manufacturing Affidavits and provide related Information for U.S. Customs to meet Chapter 98 requirements
- Audit freight invoices – if not handled by our freight payment provider
- Maintain Proof of Delivery (POD) files and import documentation per customs requirements
- At least 2-4 yrs. of experience in a related field
- Microsoft Office a must
- Oracle ERP experience desired
- Excellent interpersonal, organizational
- Ability to multitask and be a self-starter
- Negotiation skills a plus
17
Senior Reverse Logistics Manager Resume Examples & Samples
- Analysis and Planning: Develop and report performance metrics, root cause analysis, executive updates, forecasting, budgeting and analysis to identify potential opportunities. Translate and manage channel and planning forecasts into expected activity transactions for 3PL (SLA)
- Customer Engagement: Work with all levels of management, meet with internal and external customers to improve overall reverse supply chain performance; seek feedback with the goal of providing world class performance. Ability to translate customer needs into an actionable plan, collaboratively influence changes to the supply chain
- Vendor Management: Directly responsible for 3PL performance, process definition, statement of work, 3PL measurement, process improvement, tactical priority setting, and compliance assessment and management meetings. Lead the organization in a best in class supply chain vendor management program
- Strategic Contributor: Participate in strategy session, analyze solutions and propose process definition, project management, industry benchmarking, 3PL capability and capacity assessment, and stay abreast of technology advancements within the logistics industry
- Subject Matter Expert: Serve as a functional expert in reverse logistics, experience and knowledge of transportation management systems, electronic data interchange, vendor contracts and negotiation principles
- Personnel Development: Develop others through influence management, provide mentoring to functional counterparts on the role of logistics, influence 3PL performance and drive self-development activities
- 6+ years’ experience in reverse supply chain/logistics operations, supply chain related functions, preferably within a retailer or manufacturer shipping direct to retail; Fortune 500 experience preferred
- 3+ years, Senior level experience with TMS systems and tertiary understanding of ERP, WMS, EDI and replenishment systems
- Bachelor’s degree required. (Business, supply chain, operations management, or engineering desired.)
- Senior level experience managing internal or outsourced high volume logistics providers,
- Senior level knowledge of operations management including previous experience working with carriers, 3PL’s, RFP’s, routing optimization, lane analysis and procurement best practices
- Leadership with complex, cross functional projects including setting scope, reaching consensus, execution, and presenting results (required)
- Experience with MS Office Applications, including advanced knowledge of Excel, intermediate Access and PowerPoint
- Senior level experience over budgeting, P&L’s, and activity based costing. Ability to write, speak and present effectively and persuasively at all levels
- Strong critical thinking and resolution in sometimes ambiguous situations
- Travel required up to 25% of time when necessary
- Six Sigma and project experience recommended
- 1MSC
18
Reverse Logistics Program Resume Examples & Samples
- Own and deliver operational excellence in all aspects of the management of service and repair suppliers
- Support continuous improvement by developing and deploying balanced scorecards used to optimize repair quality, service levels and warranty cost
- Implement formal root cause and correction action programs as required
- Strong negotiation skills, understanding of industry standards for supplier profitability, cost modeling, and the ability to consistently deliver results
- Financial modeling and drive to lower costs. Must be able to understand the drivers of cost and develop strategies to minimize the true cost of service and repair
- Review and oversight of invoicing and inventory management processes per contractual agreements
- Work closely with other companies to ensure Reverse Logistics strategies are in place to deliver products and programs to market on time
- 8+ years of relevant experience
- Experience working in a team
- Experience in repair operations and refurbished product sales
- Experience in contract negotiations and supplier management
- Experience managing a diversity of cultures and leading matrix organizations
- Understanding of Lean and Six Sigma with a history of utilizing these tools/concepts
- Operations experience with electronics a strong plus
- Well rounded operations leadership background with a proven record for excellence
- Hands-on leader who can move from long term strategy to day-to-day tactical operations challenges
- Must be an excellent planner and problem solver who is proactive and quick to react. Will work with a team of operational experts that bring a “can do” attitude every day to work
19
Senior Operations Manager, Reverse Logistics Resume Examples & Samples
- Responsible for all Reverse Logistics (RL) Operations including Safety, Quality, Cost, Security, Compliance, Productivity and customer SLAs for all RL customer programs
- Ensure compliance with all work instructions, policies and procedures
- Ensure inventory safeguarding and accuracy
- Ensure alignment between operational goals and all cross functional groups (IT, Supply Chain, HR, Finance, Account Teams)
- Oversee governance over Operational KPIs as well as identifying key dependencies across functional groups and communicating requirements necessary to achieve relevant KPIs
- Interface directly with various key contacts at customers and suppliers
- Ensure quality assurance management by managing within the framework of the IMS, OHSMS, EMS and BCPMS
- Actively participate in cost proposals for new business or changes in business
- Manage key supplier relationships as appropriate and develop proper governance over supplier base
- Develop the proper governance, KPIS, targets and reporting model that generates insight and proactively identifies potential issues in a real time fashion
- Responsible for developing strategy that aligns with overall Regional and Company goals
- Participate in industry forums to bring in best practices and emerging solutions
- Create a positive team culture and represent the values of Brightstar: Think Customer First – Earned Trust – Inspired Teamwork – Relentless Pursuit of Excellence
- Manage the implementation of all related operational projects
- Manage the implementation of a continuous improvement culture
- 10+ years’ experience in diverse background of upper management across operations, warehousing, manufacturing and logistics
- 5+ years’ experience in diverse background of upper management across multi shift operations, warehousing, manufacturing and logistics
- Bachelor’s degree in Business Management or equivalent required
- Proficient in 5s Lean concepts
- Six Sigma Certification a plus but not required
- Excellent relationship and collaboration skills
- Excellent Analytical Skills
- Operational process mapping, analysis and continuous improvement skills
- Ability to supervise and developed personnel in a multi shift environment
- Ability to work across all functions and levels of the organization
- Up to date knowledge of operations excellence frameworks and models
- Knowledge of activity-based costing environments / process costing environments
- Working knowledge of quality management processes
- Knowledge of front-end logistics operations and their key drivers
20
Core Reverse Logistics Manager Resume Examples & Samples
- Manage operations activity for EZTrac Atlanta and Renton support of core program, including employee development and staffing
- Ensure maximum core recovery for dealers and suppliers, manage reconciliation and core purchasing
- Negotiate and develop core programs
- Manage core processing facility, equipment and expenses in Atlanta
- Manage inbound and outbound core activity and ensure inspection process and quality processes are in place
- Analyze recovery trends for each supplier and implement process improvements
- Develop and maintain supplier agreements to ensure compliance
- Reporting - develop management reporting and trend analysis to improve recovery, processes and drive employee performance
- Continuous improvement - identify system enhancements and projects to drive improved results
- Bachelors degree required, MBA preferred
- Strong Leadership skills and ability to manage multiple priorities
- PC skills with MS Office Products (Access and Excel a plus)
- Understanding of core processes helpful
- Operations knowledge
21
Program Manager Reverse Logistics Resume Examples & Samples
- Manage pan European projects and programs which involve external partners, development teams, Transportation, Customer Service and Retail teams
- Maintain, develop and expand relations to external service providers, define and execute contractual agreements and manage performance
- Define and enhance performance metrics
- Identify process weaknesses by applying LEAN and Six Sigma techniques, propose solutions and drive the necessary changes across marketplaces and various teams
- Create and drive new initiatives to improve customer experience and reduce returns
- Make sure we build robust and scalable processes that will accommodate the expected growth of the business
- Benchmark and develop policies for concessions and returns across EU marketplaces building on existing practice but looking to develop consistency
- Deliver results on profitability improvements and continuously explore opportunities to reduce operational and logistical costs for processes that take place before the return hits a warehouse
- Continuously improve customer experience
- Proficiency in Project Management (4+ years)
- Experience in managing suppliers (2+ years)
- Excellent working knowledge of MS Excel, MS Word and related software
- Knowledge of Lean, Six Sigma and Kaizen techniques
- MBA or Master’s degree in Business-related subjects, Engineering, etc
- Experience in on-line retail, customer service or logistics
- Proficiency in SQL and Access
- Basic German, French, Spanish and/or Italian would be a plus
- Experience in data mining (2+ years)
22
Reverse Logistics Analyst Resume Examples & Samples
- Provide routine reporting and develop new reports to enable communication and support metrics development
- Performing review of customer returns and process through our in-house SAP pricing tool
- Coordinating with Sandoz’s returns processor, Sandoz IT, and key Sandoz business owners (e.g. Product Master and Pricing Teams) to ensure product and pricing information to process returns is current and accurate
- Collaborating with Sandoz Financial Service Center team to perform reconciliation analysis of customer debits compared to Sandoz issued credits as well as day to day troubleshooting
- Performing ad-hoc analytics to investigate product returns discrepancies or data needs
- Performing trend analytics to reveal root causes and lower Sandoz’s risk and cost of product returns
- Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below. If you have questions about the position, you may contact the recruiter recruiting for this position (312-543-6351 or allg523@kellyservices.com), however, your resume should be uploaded via the “SUBMIT RESUME” button included within**
23
Reverse Logistics Analyst Resume Examples & Samples
- Works with company employees (Operations Managers, distribution center, etc.) facilitating factory returns to ensure targeted inventory turnover and excess inventory reduction goals
- Research and review outstanding factory returns weekly. Partner with Distribution Center Management to understand underlying factory return exception factors and modify accordingly
- Manages the factory return process for assigned product lines. Produces factory return reviews as scheduled and reviews factory return authorizations or approves returns based on situation
- Manages the inventory and submits factory return requests to our vendors for our distribution centers. Updates the system with new information and maintains and upholds the NAPA Stock Obsolescence and Protection Policy
- Works with others in supply chain to identify areas of improvement, develop new processes and procedures, and meets regularly to discuss current status and troubleshoot. Partners with demand planners to discuss trends and forecasts, address inventory issues, and enact process improvements. Builds relationship with customers by instilling confidence in the customers that concern will be addressed properly and with urgency
- Serves as point-of-contact to answer questions, handle requests, and address concerns. Researches issues and resolves to customer satisfaction in timely manner
- 2+ years of purchasing and inventory management experience
- Experience Excel (Vlookups, pivot tables, index matches, formulas and macros)
- Manhattan IO and ERP experience helpful
- Highly analytical, proactive, ability to resolve conflicts quickly and amicably, able to groom and develop future leaders in the organization
- Demonstrated ability to collaborate, manage conflict, and resolve issues
- Self-motivated, detail-oriented and organized
