Reports Analyst Resume Samples

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EP
E Powlowski
Eudora
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57276 Green Ramp
Boston
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+1 (555) 587 0084
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Experience Experience
New York, NY
Reports Analyst
New York, NY
Green Inc
New York, NY
Reports Analyst
  • 8 To provide other ad hoc duties/tasks as directed by the VP Service & Project Management Asia and Asia Service Finance Manager
  • Recommends establishment of new or modified reporting methods and procedures to improve report content and completeness of information
  • Strong knowledge in project management and process improvement
  • Recommend the establishment of new or modified reporting methods and procedures to improve report content, accuracy and completeness of information
  • Manages report development and analysis
  • Undertake critical analyses of MBPS’ workforce and performance data
  • 1 Assist Asia Service Finance Manager with financial and operational dashboard and report generation
Phoenix, AZ
GSD Reports Analyst
Phoenix, AZ
Stiedemann LLC
Phoenix, AZ
GSD Reports Analyst
  • Provide support for Remote Computing/VPN
  • Work within the support staff to promote excellent customer service, effective response times and provide expert insights into general support issues
  • Actively seek and use real-time, operation and historic data to augment problem resolution efforts
  • Maintain real-time knowledge of currently open Problem tickets, their status and their path to resolution
  • Perform rotational on-call responsibilities on nights and weekends
  • Gather and analyze metrics to benchmark the helpdesk workload/performance and identify trends in reported issues on a daily basis
  • Provide feedback to staff on their day-to-day responsibilities including process execution, issue isolation, issue identification, resource allocation, escalation management and ticket close-out activities
present
New York, NY
Systems Analyst / Reports Analyst
New York, NY
Bernier and Sons
present
New York, NY
Systems Analyst / Reports Analyst
present
  • Work closely with the business to develop, recommend and establish strategies, plans and processes to improve cost efficiencies
  • Analyze business performance measures related to contracted services
  • Works with minimal guidance; seeks guidance on only the most complex tasks
  • Solves moderately complex problems and/or conducts moderately complex analyses
  • Serve as primary IT resource for small to medium-size projects
  • Review and communicate total cost of ownership for UHC applications to UHC stakeholders
  • Review end-of-life and extended support offerings to determine timing of software upgrades, replacements and retirements
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Loyola University Chicago
Bachelor’s Degree in Business Administration
Skills Skills
  • Strong ability to proofread both numeric and written documentation with strong attention to detail
  • Excellent knowledge of Microsoft Office applications such as Word and Power Point with proficiency specifically with Excel and Access
  • Good knowledge and understanding of securities instruments/settlements, foreign exchange and derivative instruments/settlements and banking process
  • Attention to detail and ability to meet reporting deadlinesEEO Employer
  • Ability to communicate effectively, both orally and in writing
  • Working knowledge and experience with SAP
  • Advanced skills in Excel (pivot tables, macros, formulas, etc.)
  • Advanced Microsoft Excel experience including pivot tables, graphs, database functions, complex formulas and advanced functionalities
  • Intermediate knowledge of HTML and SharePoint development
  • Executive quality data presentation which clearly and concisely provides visuals of results to allow critical business decisions to be made
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15 Reports Analyst resume templates

1

Reports Analyst Resume Examples & Samples

  • Critical understand of the SBS business, including Workforce Management is required to analyze the data and provide recommendations or highlight areas of opportunity
  • Compiles and prepares accurate reports for call metrics and volume on a daily, weekly, monthly and YTD basis
  • Conducts special studies and prepares/develops new reports as requested
  • Acts as User Champion of the Cognos and Orbit systems. Ability to foresee report layouts and works with the technical staff to ensure that data requirements are being met
  • Maintain data base of all Midwest Region skills and login data. This maintenance ensures accurate connection of skills to associates within the Region
  • Provides support to all workforce associates consisting of training/instruction or report set up in Cognos and Orbit. Regularly provides direction for less experienced users
  • Responsible for developing streamlined tracking and data consolidation from multiple data sources into one document
  • Supports senior executives and regional management with preparation of data for presentations and reports
  • Create concepts for new reports which will be used to help identify staffing needs, ensuring that requirements are being met and project objectives are on schedule
  • Participates in Midwest Region projects as requested
  • Advanced Microsoft Excel experience including pivot tables, graphs, database functions, complex formulas and advanced functionalities
  • Intermediate knowledge of HTML and SharePoint development
  • Executive quality data presentation which clearly and concisely provides visuals of results to allow critical business decisions to be made
  • Experience with Access Database and macros preferred
  • Innate ability to display the data differently based on the needs of the audience
  • Effective written and oral presentation skills are required
  • Self motivation and ability to work with minimal supervision and direction
2

Senior CI & Reports Analyst Resume Examples & Samples

  • Reports production and analysis and/or in-country-related career experience for the US Government
  • Strong background in South Asian political, military and intelligence organizations and their capabilities
  • Should be able to discuss with in-depth background and strategic-level expertise key figures working for the government, senior military or intelligence organization's leadership as well as regional political-military issues past and present
  • The contractor must have extensive knowledge and experience in producing large volumes of DoD Intelligence Information Reports (IIR) using the HOT –R system
  • Extensive knowledge and utilization of analytic tools and methodologies is strongly preferred
  • Fluent in Hindi (reading and listening) is also desired
3

Systems Analyst / Reports Analyst Resume Examples & Samples

  • Review and analyze internal and external contracts to ensure UHC has a clear understanding of the services provided and the associated costs
  • Review and analyze application capacity and UHC usage to maximize license deployment and ensure allocations reflect usage requirements
  • Review end-of-life and extended support offerings to determine timing of software upgrades, replacements and retirements
  • Review and communicate total cost of ownership for UHC applications to UHC stakeholders
  • Analyze business performance measures related to contracted services
  • Understand and incorporate industry specific metrics into reports to highlight relevant trends and support fact-based business decisions
  • Work closely with the business to develop, recommend and establish strategies, plans and processes to improve cost efficiencies
  • Define, monitor, report and trend IT incidents
  • Communicate systems health to business leadership and key IT stakeholders
  • Make recommendations for change based on business value and need
  • 3+ years of IT experience
  • 3+ years systems analysis experience
  • Knowledge of continuous process improvement
  • Familiar with Key Performance Indicators and IT Metrics
  • Proficiency with MS SharePoint
  • Proficiency with Tableau
  • Proficiency with ServiceNow
  • Six Sigma Certification
4

Business Reports Analyst Resume Examples & Samples

  • Analyzes financial call data and uses suite of analytical and reporting tools to generate required reporting
  • Participates in the design and development of new reporting requests. Responsible for the accurate documentation of all report processes
  • Develop SQL Queries and stored procedures in support of ongoing project work and application support
  • Create, test and support data models, structures, and processes for reporting and analysis
  • Provide assistance to management as necessary to help in development of application test strategies and plans
  • Responsible for managing assigned projects and tasks. This includes communicating the status of task/projects, timely completion and quality control in the oversight of all deliverables
  • Troubleshoot and resolve reporting performance and data-related issues
  • Bachelors Degree in Computer Science, Information Systems or related area, or equivalent experience
  • Minimum 3 years of SQL, data analysis and custom reporting experience, preferably in the financial services industry
  • Established background in data analysis, report generation tools and related databases
  • Experience with financial services contact channels and data
  • Thorough understanding of data integration between applications
  • Excellent written and verbal communication skills as well as strong presentation skills
5

Reports Analyst Resume Examples & Samples

  • Associate’s or Bachelor’s degree in related field preferred
  • Advanced knowledge in Excel; SQL skills highly desired
  • Strong ability to proofread both numeric and written documentation with strong attention to detail
6

Reports Analyst Resume Examples & Samples

  • Extracts/generates quantitative information from a single or multiple tools (ei. Global Data Warehouse, Sales & Bookings Reports, other Business Intelligence tools)
  • Communicates with resource person to get input/raw data needed for report generation
  • Conducts research to gather qualitative information (competitive product information, industry trends, check product specifications) from internal & external sources that will be
7

Reports Analyst Resume Examples & Samples

  • On time delivery of standard and scheduled reports
  • Address report/information requests, communicating commitments, issues, completion dates and status with requestor and with management
  • Participate in the development and maintenance of data warehouse, subsequent reporting enhancements, including the creation of new reporting templates and analytical reports
  • Initiate, develop and implement projects in lieu of business intelligence gathering and subsequent usage for strategizing and decision making
  • Continually research and test the most current tools applicable to improve existing reporting processes and its possible uses for data management and reporting
  • Automate reports for faster processing and improve accuracy
  • Performs Quality Checking and Analyzes data trends in the report
8

Ghrms CC Reports Analyst Resume Examples & Samples

  • Monitor all application processing and call center statistics to ensure team goals and customer requirements are met or exceeded
  • Assist in maintaining current workloads and ensure GHRMS CC meets or exceeds established expectations
  • Provide team performance reports to management and staff (as appropriate)
  • Analyze reporting data on a regular basis (written/verbal)
  • Minimum 2 years of experience with call center metrics
  • Minimum 2 years of experience running and reviewing reports in an operational environment
  • Good attention to detail in regard to reporting and documentation
  • Experience using reporting tools such as Verint Impact 360, Nortel, AVAYA, and other Workforce Management software
  • Excellent Attendance record
  • Takes initiative to identify areas of improvement and suggest changes
  • Functions well in a diverse team environment
  • Possesses the aptitude for learning and utilizing various software tools as needed
  • Advanced PC Skills (Preferably Microsoft Suite – Excel, Word, PowerPoint, etc.)
  • Crisis Management
  • Customer Interface Management
  • Customer QoS/SLA Management
  • Detail-oriented
  • Microsoft Reporting services
  • Microsoft Sharepoint
9

Wotc Reports Analyst Resume Examples & Samples

  • Tracks and reports on a periodic basis for WOTC compliance
  • Manipulates and distributes call center contact reports on a daily basis
  • Prepares and distributes monthly, quarterly and annual reports to senior management
  • Prepares analyses and custom reporting to support compliance efforts and department administration needs
  • Creates and maintains databases with historical data for reporting purposes
  • Compares location data to internal and external sources for any changes in site directory information
  • Performs special projects and related duties as assigned
  • 3+ years in an analyst/research role
  • Advanced knowledge/experience of various MS software applications such as Excel, Access and PowerPoint
  • PC literacy and capability to learn/utilize internal computerized applications
  • Customer service and experience in servicing TALX products and services is preferred
  • Bachelor’s degree, preferably in business or related field, or equivalent, relevant work experience
  • Creates daily call reports for call center
  • Compares site directory information on a daily basis as needed and requested by the CDS team
  • Sends quarterly Report and Analysis of WOTC compliance to TMS Management Team
  • Creates and distributes Monthly internal communication such as monthly compliance report for top 30 TCI clients to Manager
  • Prepares daily, weekly, and monthly reports for Dallas platform clients
  • Performs any other reports related duties as requested by management
10

Reports Analyst Resume Examples & Samples

  • Conduct Quality Review of accounts from Vendors to ensure they are meeting performance expectations
  • Review vendor invoices for accuracy
  • Ensure Reconciliation of Vendor accounts match Local Inventory
  • Compile Vendor Performance Data in Excel Spreadsheet
  • Experience using multiple different data systems
11

Reports Analyst Resume Examples & Samples

  • Performing qualitative and quantitative research and applying current data extraction techniques to identify data trends
  • Collecting, producing, and analyzing operational data in order to prepare ad-hoc and standardized reports
  • Compiling, assembling, classifying, computing, and verifying the authenticity of source materials
  • Preparing external and internal documents to establish and disseminate information
12

IT Reports Analyst Resume Examples & Samples

  • 0-2 years of directly related experience in network administration and support
  • Ability to work with multiple Network Management reporting systems
  • Familiarity/experience with a helpdesk or other centralized IT technical assistance environment Strong attention to detail and quality
  • Takes initiative to understand and master report generation and trend analysis
  • Actively contributes to the knowledge growth of the entire team
  • Seeks out opportunities to increase exposure to many types of technologies; both emerging and mature Must have excellent writing and speaking skills including the ability to effectively communicate technical information to persons at all levels from the end-user community to technical experts to executives
  • Report generation and analysis
  • Database and Configuration management
  • Demonstrates an interest and aptitude for problem solving
  • Proactive worker that can demonstrate seeking opportunities and challenges in past positions
13

Reports Analyst Resume Examples & Samples

  • Compose and/or edit articles, news, commentaries and other pieces of writing before getting published
  • Assist the Reports Analysis group in conceptualization and creation of new reports
  • Take full accountability for delivering the Quarterly Reports of MBPS
  • Undertake critical analyses of MBPS’ workforce and performance data
  • Support the various Business Units of MBPS in identifying and interpreting trends, causes, variances and issues associated with their performance data
  • Independently undertake projects of a complex nature and ad-hoc requests as required
  • Other duties and tasks as assigned by the immediate superior and/or the Operations Management
  • Adept at data collection, summarization and analysis
  • Has acute numerical, analytical skills and possesses advanced spreadsheet skills
  • Ability to work independently and act professionally at all times
  • Strong organizational skills and able to work under pressure
  • Demonstrated problem solving skills
  • Extra-miler and constantly pushes the limits of current responsibilities
  • Strong knowledge in project management and process improvement
  • Can excellently execute and implement plans and programs
  • A willingness to render overtime work as needed
14

Reports Analyst Resume Examples & Samples

  • Responsible for generating reports such as month end, ad hoc, rebate, and administration reports; requires the utilization of multiple systems and the consolidation of data from various sources
  • Responsible for generating customer requested reports
  • Accountable for the accurate and timely transition of existing data warehouse reports into SAP utilizing Business Objects
  • Conducts data analysis, data research, and analytical trending activities; ensures accuracy of data being reported
  • Responsible for partnering with the sales organization to providing customer business review data that is not available in sales assets tool
  • Clarifies report needs with requestors to understand the purpose and content of requested reports, utilizes systems to create routine reports to meet user needs, audits and analyzes data to verify quality and data integrity. Points out and researches data anomalies
  • Serves as a focal point for responding to questions related to reporting and analytics for prospect and/or existing customer RFPs
  • Works closely with Strategic account sales associates on the execution of the strategic account customer report needs
  • Responsible for creating presentations utilizing multi-data sources
  • Excellent knowledge of Microsoft Office applications such as Word and Power Point with proficiency specifically with Excel and Access
  • Experience with Business Objects or other report writing tool preferred
  • Knowledge of SAP systems
  • Understands sales trends and operating assumptions
  • Superior analytical skills with attention to detail
  • Excellent interpersonal and Customer Service skills
  • Ability to manage multiple priorities and deadlines
  • Willing to help co-workers when needed and positively responds to cross training
15

Senior Business / Reports Analyst Resume Examples & Samples

  • Bachelor degree or High School diploma / GED and work experience equivalent
  • 4+ years of experience communicating effectively with clients to understand client needs and define report deliverables
  • 4+ years experience identifying key data needs in the business and utilize reporting resources to address these needs
  • Crystal Reports knowledge and experience of developing Crystal reports
  • 4+ years experience writing data - driven reports, working with data to create reports
16

Reports Analyst Resume Examples & Samples

  • Design, install, configure, troubleshoot, maintain, upgrade and audit the server infrastructure
  • Maintain reliable, secure and robust operation of server environment including installation and updates of operating systems and software releases, system upgrades and backups
  • Administration of virtualized hosts and provisioning of virtual machines such as VMWare
  • Keep up to date on latest technologies and trends
  • Follows operational procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents
  • Assist IT team with improvements to enhance functionality and service to users
17

Ariba Reports Analyst Resume Examples & Samples

  • Responsible in building customized reports in Ariba
  • Responsible for ensuring quality reports (both ad hoc and standard) are delivered accurately and on time
  • Provide trainings for users in the use of the Reports functionality of Ariba system
  • Demonstrated proficiency and competency in Ariba
  • 3+ years Ariba Spend Visibility module preferred
  • Strong knowledge in building and extracting reports Ariba system and creating dashboards
  • Good analytical thinking
  • Good understanding of general Purchase to pay flow
  • Knowledge in using ServiceNow ticketing system
  • Excellent in stakeholder management and with superior communication skills at all levels
  • With strong coordination and analytical skills
  • Friendly and helpful attitude; excellent interpersonal skills
  • High proficiency in English
  • Experience in global organizations and working with individuals from diverse cultures preferred
  • Highly self-motivated, driven work ethic, keen attention to details and exceptional customer service orientation
  • Ability to multi-task and prioritize in a fast paced environment and handle multiple issues at once
18

Reports Analyst Resume Examples & Samples

  • You proved to be a strong communicator specially in English language both verbal and written with strong business acumen
  • You must have variety of writing styles with impeccable spelling and grammar skills
  • The Ability to work under pressure and meet tight deadlines
  • Commercial awareness combined with an ability to understand the target audience
  • Strong organizational skills and ability to handle multiple assignments
  • Excellent planning, coordinating and organizational skills—with the ability to meet deadlines, work under pressure, and manage priorities even with constraints and challenges
  • Works well with vague requirements, adaptable in dynamic environment, inquisitive and thorough
19

Reports Analyst Resume Examples & Samples

  • Enter data manually from site specific reports into a consolidated client reports
  • Using Microsoft Excel template, enter data from pdf files for 135+ clients on a monthly basis
  • Ensure that data is accurate, valid and reported appropriately
  • Review consolidated reports for variances or anomalies
  • Communicate and document abnormal issues to the management
  • Send consolidated reports to Account Management for review and research on the variances
  • Create consolidated reporting for properties and portfolios on static account information
  • Prepare Business reviews by consolidating monthly reporting and by running and summarizing system reports into powerpoint presentations to be used by account management team
  • High school diploma or equivalent required; some college level preferred
  • At least 2 years of experience in a general administrative or accounting role required
  • Experience in the multi-family industry or data analysis is preferred
  • Proficient knowledge of MS Word and Excel required; general offices skills such as data processing, filing, emailing and faxing
  • General understanding of Microsoft Excel spreadsheets & database applications preferred
  • Excellent English language and communication skills (written and verbal)
  • Strong organizational ability; must be able to handle multiple tasks simultaneously; detail orientated
20

Reports Analyst Resume Examples & Samples

  • Operational Support/Tactical
  • Monitor the GCM mailbox and ensure all queries are addressed in a timely manner
  • Regular review of ProContracts database to ensure completeness and accuracy
  • Lead the custodian access entitlements process (grant, revoke, modify) and review the control access report to ensure accuracy
  • Facilitate the coordination of documentation requirements (tax forms, new legal entities etc..)
  • Perform fee verification to ensure accuracy
  • Reporting
  • Complete various quarterly KPI reports
  • Quarterly drill down into fee invoices
  • Create, maintain and update key custodial reports (vendor profiles, trends etc…)
  • Enhance and enrich data on current custodial reports including streamlining, delineating information by region, custodian and business group
  • Develop regular monthly and quarterly reporting on key vendor and demand metrics (services/fees, global capabilities etc..)
  • Critically evaluate information gathered from multiple sources, reconcile conflicts and decompose high level information into a detailed cost benefit analysis and identify gaps in information
  • Complete ad hoc reports as required
  • Recommend the establishment of new or modified reporting methods and procedures to improve report content, accuracy and completeness of information
  • Validate vendor and internally generated analytics / valuations
  • Summarize vendor products by region, custodian and line of business
  • Ability to analyze data at a detailed level while being able to summarize and communicate at a high level
  • Bachelor's degree; Finance, Business preferred
  • MS office skills, Excel, Word, PowerPoint, MS access, Charts & graphs
  • Experience within a financial services industry
  • Good knowledge and understanding of securities instruments/settlements, foreign exchange and derivative instruments/settlements and banking process
  • Superior report creation and maintenance skills including automating information
21

Business / Reports Analyst Resume Examples & Samples

  • 4+ years of experience identifying key data needs in the business and utilize reporting resources to address these needs
  • 4+ years of experience writing data - driven reports, working with data to create reports
  • SQL Knowledge and experience with relational database
22

Reports Analyst Resume Examples & Samples

  • 20-35% of the week will be spent on improving the current process, programming new tools & automate existing manual processes
  • 30%-40% of the week will focus on writing and automation of new reports or partnering with a business sponsor to provide technical guidance and support on projects
  • 10%-25% Follow-up of medium-long term projects
  • Meet with, gather, and document stakeholder requirements and expectations
  • Build and deliver data visualization timely and accurately based on requirements
  • Participate in development activities and apply education from those activates to daily work
  • Use Alteryx, SQL, Oracle, Excel, R, Python, Tableau and other applications and languages to process data from various sources
  • Update and improve reporting processes and documentation in general – help the team
  • Conduct prompted (and unprompted) analysis in support of our data quality efforts
  • Must be an expert in relational database environments, data warehouse development and/or exposure to ETL processes is required
  • Must be an expert in data visualization with tools such as Tableau, Excel and Access Database
  • Prior experience with Alteryx, SQL, Tableau or other related applications required
  • Must be technology savvy and have the ability to learn new applications, concepts and processes quickly
  • Ability to manipulate data (obtain, scrub, explore, model) and interpret to communicate related insights
  • Must be dependable, self-driven and have strong time management skills
  • Must have the ability to set stakeholder expectations and deliver on those expectations timely and accurately
  • Able to take direction, listen to needs of stakeholders, and interpret these needs to technical instructions, leveraging the team’s tools
23

Reports Analyst Resume Examples & Samples

  • Change Management coordination
  • Support of systems life cycle phases for change requests spanning requirements, design, testing, and ongoing production
  • Troubleshooting and issue resolution for production related issues
  • Manages report development and analysis
  • Confers with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements
  • Reviews reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution, and purpose/function of report
  • Experience in public sector administration, outsourcing/production environment, Medicaid, and/or CHIP a plus
  • Bachelor’s degree required; equivalent work experience may be substituted
  • Three years’ professional experience in data analysis, research, and report generation
24

Senior IT Reports Analyst Resume Examples & Samples

  • Designs, develops, tests, documents and maintains database queries and reports related to - but not limited to - customer service, enrollment, eligibility, claims, and physician offices
  • Develops systematic reporting processes and procedures to ensure timely delivery of daily, weekly, monthly, annual and ad hoc reporting to management
  • Troubleshoots data integrity issues, analyzes data for completeness to meet business needs, and proposes documented solution recommendations
  • Bachelor's degree in Business, Healthcare Administration or Information Technology
  • 6+ years related experience in a reporting and analytic role
  • One or more years experience in a managed care environment
  • Ten or more years of reporting/analytic experience
  • MS Excel Power Pivot experience
  • QlikView Experience (particularly QVD experience)
25

GSD Reports Analyst Resume Examples & Samples

  • Manage 24x7x365 Service Desk support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed
  • He represents the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels
  • Plan and execute team strategies, goals and projects
  • Provide feedback to staff on their day-to-day responsibilities including process execution, issue isolation, issue identification, resource allocation, escalation management and ticket close-out activities
  • Actively seek and use real-time, operation and historic data to augment problem resolution efforts
  • Maintain real-time knowledge of currently open Problem tickets, their status and their path to resolution
  • Perform rotational on-call responsibilities on nights and weekends
  • Gather and analyze metrics to benchmark the helpdesk workload/performance and identify trends in reported issues on a daily basis
  • Work within the support staff to promote excellent customer service, effective response times and provide expert insights into general support issues
  • Train helpdesk staff on operational procedures and troubleshooting techniques. Provide training on new hardware and/or software applications as needed to ensure staff is knowledgeable and effective
  • Observe and offer suggestions for any noted process improvements and develop the new procedures
  • Provide support as needed for business infrastructure, including e-mail, printing, wireless and wired network connectivity, phones, VPN, etc
  • Provide support as needed on active directory – Creation of network user account, email account, creation and maintenance of distribution lists, creation and maintenance of security groups, deletion of network user accounts and unlocking/resetting password for network user accounts
  • Provide support as needed for software applications such as MS Office, Matrix (Commercial)
  • Provide support including set up, configuration and procurement as needed for Hardware and Accessories – Printer support, laptops, PC, Thin Client, Mobile Devices
  • Provide support as needed for online product suites for Portrait, Program Management Center, CWT Resolve, HR Connect, ERP, MyHR, CWT University, Moxie, Talisma, CWT Online
  • Provide support as needed for Email, and Outlook Web Access
  • Provide support as needed for business applications – Sabre, Galileo, Apollo, Native Galileo, Galileo GTIDs Mapping, Galileo Focal Point, Amadeus, Symphony Express (Power Express), Opus (Power Turbo)
  • Provide support as needed for Telephony and Teleconferencing – Avaya, PGI Global Meet, PGI Adobe Connect, and Voicemail
  • Provide support for collaboration tools – Lync or Office Communicator
  • Provide support for Remote Computing/VPN
  • Provide support for Citrix – APAC Citrix 4.5, 6.5, and APAC Desktop / NORAM Desktop hosted on Nevada Server
  • Performs other duties that may be assigned from time to time
  • Bachelor’s Degree in business or equivalent IT-Related course (e.g Information Technology)
  • Minimum of 8-10 years work experience in the IT Service Desk environment
  • Fluent or Spontaneous in English for both written and oral communication
  • Experience managing and coaching team members is an advantage
26

Reports Analyst Resume Examples & Samples

  • Report analyst will extract, transform, load data from client feeds into IBEX databases
  • Will be working with SQL database, client portal to develop reports per client’s requirement
  • Proficient in MS Excel and Visual Basic (Macros for Excel based tasks)
  • Support production of regular and special reports for various audiences including clients
  • Excellent English communication skills (verbal and written)
  • Strong understanding of data collection, management, and analysis
  • Ability to manage multiple projects and is result oriented
  • Ability to work in a high-pressure work environment
  • Basic familiarity with monitoring and evaluation tools and principles
  • Bachelors with 1-2 years professional experience in call center or operations. Must have familiarity with operational/business metrics
  • Ability to develop custom queries using SQL server
  • Should be able to extract, transform, load data from client feeds into databases
  • Must have knowledge to develop reports on SSRS
  • Strong command over MS Excel and VBA
  • Skilled at maintaining multiple projects and reports
  • Strong initiative and self-discipline
  • Well organized with attention to detail and result oriented
  • Readiness to work closely with multiple departments and people
  • Must have at least a year call centre experience and familiarity with operational/business metrics
27

Reports Analyst Resume Examples & Samples

  • Understand the Fieldglass application’s reporting functionalities
  • Support the Fieldglass reporting tool through examining and evaluating reports
  • Determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of reports
  • Maintain the stability of the Fieldglass tool by troubleshooting and escalating reports
  • Train client’s onsite to optimally leverage the power of the Fieldglass software reporting tool
  • Learn to conceptualize and construct VBA macros to augment report usability and functionalities
  • Work on projects and enhancements as needed
  • SQL - queries and ad-hoc reports (50%)
  • MS Excel - pivot tables, data compares and knowing how to write complex formulas (40%)
  • VBA is beneficialy but not mandatory (10%)
28

Reports Analyst Resume Examples & Samples

  • 1 Supports the Asia Service Finance Manager in financial and operation reporting
  • 2 To prepare confidential reports and presentations as requested by VP Service and Projects Management, Asia as required
  • 3 Ensure the company image is maintained and upheld at all times
  • 0 Responsibilities
  • 1 Assist Asia Service Finance Manager with financial and operational dashboard and report generation
  • 2 Assist in interpreting data that will be useful and value adding with the service business
  • 3 Seek reporting improvements and efficiencies for business requirements
  • 4 Prepare presentations as required, e.g. Operations reviews, Board meetings, etc
  • 5 Responsible for extracting the right installed based information from Oracle to be used
  • 6 Validates accuracy of date extracted through proper coordination with the process owners 2.6.1 Validation includes removal of duplicates and correct classification of product categories
  • 7 Creation of reports based on the parameters agreed with the service management and will allow to proceed to the engagement with the end users
  • 8 To provide other ad hoc duties/tasks as directed by the VP Service & Project Management Asia and Asia Service Finance Manager
  • 0 Required Competence
  • 1 Intermediate to advanced computer skills
  • 2 Advanced skills in the usage of Microsoft Excel (pivot tables, macros, management reports) and Microsoft PowerPoint
  • 3 Strong communicator in both written and verbal
  • 4 Good presentation and interpersonal skills
  • 5 Problem solver, good at data analytics
  • 6 Excellent business ethics and integrity
  • 7 “Can do” attitude and sense of urgency
  • 8 Familiarity with Oracle is an advantage, but not a must
  • 0 Education and Qualifications
  • 1 Bachelor’s degree in Computer Science or any related courses
  • 2 2 – 3 years of experience in data analytics
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Reports Analyst Resume Examples & Samples

  • Refine and/or develop systems to efficiently compile data from multiple sources, manage this collection and develop reporting methods to drive transparency and clarity of the status of quality to PLQ Managers and Supply Chain stakeholders
  • Ensure accuracy of data and maintain data reporting quality and consistency
  • Drive reporting and data management best practices
  • Develop visual analytic reports in Spotfire
  • Bachelor’s degree+ IT or similar discipline
  • 5+ years experience working with big data (organizing, reporting, forecasting, visualizing, etc.)
  • Experience developing visual analytical reports in Spotfire and willingness to learn new software functionality
  • Experience with Tibco Spotfire and Business Objects
  • Advanced skills in Excel (pivot tables, macros, formulas, etc.)
  • Working knowledge and experience with SAP
  • Strong communication, teambuilding and networking skills
  • Attention to detail and ability to meet reporting deadlinesEEO Employer