Quality Assurance Team Lead Resume Samples

4.5 (116 votes) for Quality Assurance Team Lead Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the quality assurance team lead job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
EQ
E Quigley
Erich
Quigley
92722 Brown Trail
Boston
MA
+1 (555) 554 5479
92722 Brown Trail
Boston
MA
Phone
p +1 (555) 554 5479
Experience Experience
Phoenix, AZ
Quality Assurance Team Lead
Phoenix, AZ
Dooley-Labadie
Phoenix, AZ
Quality Assurance Team Lead
  • Provide coaching, development, succession, recruitment, resource management, team leadership, input into performance and development plans
  • Manage and monitor existing title error reporting programs to facilitate a reduction in error frequency and improve performance
  • Work to insure testing is on schedule and identify and proactively work with management on issues that are delaying testing
  • Works under general direction. Independently determines and develops approach to solutions. Work is reviewed upon completion for adequacy in meeting objectives
  • Performs mock calls with agents to improve performance
  • Provide periodic feedback to the CBSU Maker regarding improvement areas
  • Communicate with developers, project managers, and management on testing status
Boston, MA
O&T Quality Assurance Team Lead
Boston, MA
Hoppe, Treutel and Hickle
Boston, MA
O&T Quality Assurance Team Lead
  • Providing quality assurance expertise to internal workgroups teams, and committees focused on enhancing procedures and creating efficiencies
  • Responsible for maintaining oversight and guidance to the day-to-day operations of the Regional QA teams
  • Facilitating discussion between QA and Ops management to highlight strengths, address potential areas for improvement and to provide after-review best practices feedback to the Hub
  • Responsible for performance management, coaching and supporting hiring and training
  • As senior resource who has responsibility for the Country Hub Team and reports to the Regional Hub QA Lead to ensure accuracy and synchronization of the QA team
  • Apply the knowledge sharing of money laundering processes
  • To manage Risk and Control areas for QA and AML Ops teams and to work on all MCA (Manager Control Assessment) and ARA (Annual Risk Assessment) monthly/yearly review
present
Phoenix, AZ
Quality Assurance Team Lead, VP
Phoenix, AZ
Kilback, Hills and Jenkins
present
Phoenix, AZ
Quality Assurance Team Lead, VP
present
  • Provide expertise in scope definition, effort estimating and sizing for automation testing
  • Assist automation test team in the development of all testing-related documentation, including test plans, test cases/scripts, and defect reports
  • Reporting of key testing statistics and trends related to test design and execution highlighting system quality and team status against committed project milestones
  • Manage IT Test Environments
  • Manage the execution of System/Integration/Functional tests and the documentation of tests results
  • Manage the defect logging/tracking/reporting process
  • Manage the day-to-day work of all direct reports
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Massachusetts Amherst
Bachelor’s Degree in Computer Science
Skills Skills
  • Excellent accuracy and strong attention to detail
  • Good knowledge of java, XML, JavaScript, CSS and HTML
  • Strong ability to work with various internal constituents
  • 2 – 4 years of experience in control, quality, risk, compliance, AML or audit roles. Banking related roles is a strong
  • Good organizational skills - ability to multitask and prioritize
  • Ability to communicate by speech and hearing via phone and in person
  • Proficient with Microsoft Office products
  • 5+ years of experience with automation including advanced knowledge of when it is appropriate to automate and actual implementation of automation
  • Ability to move within office and manufacturing facilities, write by hand and keyboard, and perform general office functions
  • Knowledge and experience of the technologies and processes used in Citi. (Advantage)
Create a Resume in Minutes

15 Quality Assurance Team Lead resume templates

1

Quality Assurance Team Lead Resume Examples & Samples

  • Can be assigned as QA representative on complex application development or maintenance projects
  • Team leader responsible for determining and managing the work of other QA representatives onshore and offshore teams, plus coaching and mentoring junior members of the team to best practices
  • Determines QA Work Breakdown Structure components for team members
  • Gather QA metrics on all projects including defect rates and root cause analysis; develop action plans and PowerPoint presentation for monthly department communication
  • Assist Release Manager with department monthly metrics and PowerPoint presentations on Activity and Emergency Records; help build action plans to reduce number of Emergency Records
  • Conduct weekly Change Advisory Board Meetings to authorize all changes
  • Partake in Work Intake Committee to provide weekly estimates to Business Units
  • Analyze project or requirement documents to identify test requirements
  • Develop Master Test Strategy and Plan
  • Develop the Test Case documents according the Master Test Plan/Test Strategy
  • Coordinate/Document actual test results and responsible for the end-to-end tracking of all issues found
  • Walk through the QA Test Results with the QA Team and communicate status to Project leaders
  • Contribute towards Target Test Automation Savings and Reuse
  • Leads/directs the software test automation effort by developing formal test cases
  • Collaborates with other areas within IT to identify and improve testing tools and approaches
  • Testing tools
  • Change Management
  • Programming experience an asset
2

Quality Assurance Team Lead Resume Examples & Samples

  • 5 yrs business experience
  • 1 years experience and subject matter expert with AML / BSA matters
  • The individual should be prepared to provide training in the monitoring of new products when they are implemented
  • 1 years experience managing staff
  • 1 years quality review experience
  • 1 years AMLinvestigation or equivalent experience required
  • Acknowledged subject matter expert who through guidance and support exerts influence over staff members in the unit
  • Effectively communicate with all levels of Management both internal and external to CSS AML on all matters
  • Strong analytical skills and administrative skills required
  • Attention to detail necessary
  • Decision making skills; sound judgment
  • Excellent corporate work ethics (timely, respectful and considerate to co-workers, honest.)
  • Self motivated/self-starter, can take initiative, can work independently without supervision and can step in to support other team members intiatives
  • Can work well under pressure
  • Can develop strong relationships with subordinates, peers, and senior managers; Demonstrates commitment and accountability and is self-confident in executing responsibilities
  • Ability to accurately listen
  • Considers information and opinions from others in a non-judgemental way
3

Quality Assurance Team Lead-ops Support Manager Resume Examples & Samples

  • 1-3 years experience and with Anti-Money Laundering (AML) Investigation/research
  • 1-3 years experience in a supervisory or management role
  • A working knowledge of Anti-Money Laundering (AML) laws and regulations
  • Microsoft Office Suite knowledge
  • Excellent Corporate work ethic
  • English/Spanish Bi-Lingual Preferred
4

Quality Assurance Team Lead-mobile Resume Examples & Samples

  • Years of QA Team Lead Experience: 2 - 4 yrs. (must have)
  • Years of Mobile Testing Experience: +5 (must have)
  • Years of Testing Work Experience: +5 yrs
  • Education: Post Secondary Degree / Diploma (computer science, or business with Technology focus)
  • Online industry knowledge with customer experience based testing an asset
  • Experience in working with multi-location teams an asset
  • Mercury Quality Center, Quick Test Pro (Quick Test Pro), Jira
5

Quality Assurance Team Lead-nam Resume Examples & Samples

  • 1-3 years experience and with Anti-Money Laundering (AML) Investigation experience
  • 1-3 years experience in a supervisory/management role
  • 1-3 years Quality Assurance (QA) experience
  • Strong analytical and administrative skills
  • Self-motivated and detail oriented, with the ability to juggle multiple competing priorities in a demanding environment
6

Quality Assurance Team Lead Resume Examples & Samples

  • Advanced ability to interact well with others in a team-oriented environment
  • Ability to multi-task and meet deadlines while maintaining composure in a fast-paced environment
  • Must be meeting all requirements for current role
  • Strong attention to detail and ownership of duties
  • Advanced knowledge of Microsoft Office Suite (i.e. Word, Excel, PowerPoint, etc.) as well as other call center programs/technology
  • Demonstrates presentation and analytical skills
  • Strategic thinking and understanding of Kohl’s business objectives
7

Quality Assurance Team Lead Resume Examples & Samples

  • Lead the QA Associates and assist with directing QA associates and activities
  • Analyze QA process and procedure to ensure it meets business growth and customer needs
  • Report, track and determine priorities, defects, etc
  • Effectively manage multiple priorities
  • Perform additional job-related duties as requested
  • Familiarity with warehouse management systems
  • Handles situations with respect, dignity, and professionalism
  • Strong and effective communication skills
  • Ability to build strong long-term relationships
8

O&T Quality Assurance Team Lead Resume Examples & Samples

  • As senior resource who has responsibility for the Country Hub Team and reports to the Regional Hub QA Lead to ensure accuracy and synchronization of the QA team
  • Responsible for maintaining oversight and guidance to the day-to-day operations of the Regional QA teams
  • The QA analysts work closely and report to this position
  • Maintain close rapport with AML Operations teams. Monitor the status and perform follow-up actions to ensure that valid errors identified are fixed appropriately
  • Responsible for performance management, coaching and supporting hiring and training
  • Ensure adherence to global standard policies and procedures
  • Operate within agreed operating SLAs and confidentiality standards
  • To manage Risk and Control areas for QA and AML Ops teams and to work on all MCA (Manager Control Assessment) and ARA (Annual Risk Assessment) monthly/yearly review
  • Knowledge of audit/risk assessment techniques and principles
  • Experience in leading a teams to effectively accomplish business goals
  • Demonstrated the ability to work independently and works with minimum supervision
  • Ability to interface and partner with Audit/Compliance/AML/Risk and Control/Technology/Operations and Business across countries Computer Literacy with advanced knowledge in Microsoft Excel and PowerPoint
  • Holds a recognized University Degree in Banking/Finance/Business
  • 5-8 years of experience in AML related fields e.g. KYC process, transaction monitoring, reporting, etc. /banking operations/internal or external audit/compliance/ quality assurance reviewer role/investigation of forensic is essential (Experience of Citibank desirable)
  • Strong verbal and written communication and presentation skill
  • Strong sense of accountability and work ethic
9

Quality Assurance Team Lead Resume Examples & Samples

  • Support team members with additional trainings, side by side coaching and improvement plans
  • Distribute proper work load to Quality Analysts
  • Schedule periodic conference calls with local relationship management teams to discuss changes to local requirements, documentary updated and client’s renewals
  • Assuring countries local regulatory requirements are complete in CitiKYC and department reference documents
  • Provide periodic QA reports to direct supervisor
  • Control monthly goal setting for the team members according to capacity
  • Complete daily workflow progress report
  • Schedule monthly staff meetings and individual one on one session
  • Verify accomplishment of agreed monthly targets for CitiKYC review and completion within Service Level Agreement timeframes
  • Monitor the Analysts daily updates in the workflow database regularly throughout the month
  • Highlight any discrepancies to CBSU Checkers and compliance department
  • Assist in departmental quality reviews as appropriate (MCA, Quality Reviews, etc.)
  • Provide periodic feedback to the CBSU Maker regarding improvement areas
  • Generate periodic production reports to direct supervisor
  • 3 - 5 years total customer experience in customer service roles, banking related services, etc
  • MIS and metrics and efficiency analysis skills
  • Knowledge and experience of the technologies and processes used in Citi. (Advantage)
  • Proficient use of KYC applications. (Advantage)
10

Quality Assurance Team Lead Resume Examples & Samples

  • Craft test data and configure test environments
  • Execute regression tests, functional tests and data tests
  • Triage defects and report on impacts
  • Work to insure testing is on schedule and identify and proactively work with management on issues that are delaying testing
  • Lead Project QA efforts
  • 7 years of software testing experience
  • Extensive experience with complex test data creation
  • QA in a mainframe environment and specifically with apps running in CICS
  • Familiarity with Agile/Scrum methodologies
  • Regression analysis
  • Has worked as project lead
  • Experience with testing CPU-CPU based applications
  • Z/OS and CICS
  • Knowledge traditional DB2schema and basic SQL commands
  • Basic Linux command skills (preferred but not essential)
  • Basic understanding of HTML/XML
  • Demonstrated knowledge of established development processes, software testing and documentation
11

Quality Assurance Team Lead, VP Resume Examples & Samples

  • Provide expertise in scope definition, effort estimating and sizing for automation testing
  • Assist automation test team in the development of all testing-related documentation, including test plans, test cases/scripts, and defect reports
  • Manage the execution of System/Integration/Functional tests and the documentation of tests results
  • Develop Performance and Training Plans and Objectives for all direct reports
  • Verifiable track record of success in leading and managing automation test teams and test tool support team
  • Extensive experience in managing several concurrent, multi-platform testing projects that require a deep understanding of the complex application logic and dependencies
  • Minimum of 10 years of experience in software testing, with 6-7 years leading or managing functional testing resources within a structured development environment
  • Proven record of managing vendor relationship for staff augmentation, licenses, etc
  • Familiarity with Test/QA Metrics and KPI's and Reporting
  • SQL/Database skills experience
  • Excellent collaboration and oral and written communications skills
  • Familiar with functional test automation technology (HP QuickTest Pro) and the factors influencing the application of automated functional testing
12

Quality Assurance Team Lead Resume Examples & Samples

  • Strong experience with building and writing automation scripts (preferably in Java) and/or programs using tools such as Selenium, QTP etc
  • Minimum 6 years of experience in Quality Assurance/Testing, Automation framework design (desirable) or related experience
  • Experience in Security Testing/Performance Testing is an advantage
  • Strong understanding of collaboration tools like GitHub, JIRA, Confluence
  • Good experience within Scrum methodology and XP technical practices such as unit testing, pair programming, test-driven development, continuous integration or continuous delivery
13

Quality Assurance Team Lead Resume Examples & Samples

  • Drive improved customer support experience
  • Coach engineers toward development and improvement
  • Provide feedback to Managers regarding mentoring and coaching
  • Continuous monitoring of incoming metrics
  • Develop standardized coaching materials
  • Goal setting and tracking
  • Individual training plan creation and monitoring
  • Delivery of quality training
  • Contact reviews
  • Use feedback to develop training, programs and coach agents
  • 5+ years in a customer facing role within a technology environment · 5+ years of experience with Systems (Windows/Linux) and/or Networking concepts
  • 3+ years of experience leading teams
  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
  • Highly motivated self-starter with technical aptitude and a commitment to achieving results
  • Excellen­t written and oral English communication skills
  • Excellent critical thinking and logical problem solving skills
  • Effective prioritization and time management skills
  • Work closely with others to identify opportunities for improvement
  • Experience dealing effectively with internal and external customers during problem resolution and operating efficiently under pressure
  • Ability to analyze, consolidate, and aggregate data from various sources
  • Proven track record of driving organizational improvements
  • 3+ years of experience in a Quality Assurance related position
  • Experience in a customer support environment
  • Experience reviewing technical communications
  • Knowledge of AWS Services
  • Ability to think and act independently to resolve customer impacting issues
  • Proven success in a fast-paced support environment
  • Be willing to act with a sense of urgency, balanced with diplomacy
14

Quality Assurance Team Lead Resume Examples & Samples

  • Coordinate testing across multiple teams while reviewing and approving test cases
  • Ensure that teams are following documented test processes and to enforce best practices as well as Embraces the scrum philosophy of change and looks for continuous improvement in their skills and to enhance the quality of our products
  • Create QA-related process documents and training guides
  • Provides estimates for planning, development and execution of test efforts within and across teams and products
  • Create regular project status reports. Communicate all risks and issues to the QA Manager in a timely manner. Assist with generation of metrics to assess quality
  • Mentor more junior members of the team
  • Demonstrate a commitment to Hyatt core values
  • Good knowledge of java, XML, JavaScript, CSS and HTML
  • Any automation experience is a plus
15

Quality Assurance Team Lead Resume Examples & Samples

  • Developing and agreeing test plans
  • Writing test cases, which support the test plan and identify specifically what is being tested, following it up to ensure that corrective action is taken
  • Managing the sub team within QA department’s delivery schedule
  • Working with the other delivery groups to ensure that the correct work is being carried out by QA in a timely manner
  • Reviewing regularly relevant media material to ensure that the OmniPay QA department use the most appropriate testing tools and methodologies
  • Interacting with other team members and management to improve the efficiency and effectiveness of the unit
  • Conducting regular face to face meetings with staff, ensure key performance indicator adherence
  • Ensuring goals are set to allow staff to develop and grow within the organization
  • Providing leadership to the team and enable team members to make informed decisions
16

Quality Assurance Team Lead Resume Examples & Samples

  • Lead a team of QA Associates by setting a good example (role model) - behavior consistent with words
  • Ensure the department workload is organized and items are completed by date promised
  • Test potential hires and rate their performance
  • Monitor Attendance
  • Adjust time punch on ADP
  • Help in monitor Unit Priority
  • Login Metrics information
  • 1-3 years supervisory experience
  • Ability to work a flexible schedule based on department needs
  • Hands-on, "get-it-done" attitude; comfortable taking ownership and executing when it’s needed
  • Must also be able to adapt quickly and make changes in short period of time in start-up environment
  • Proactive and collaborative approach; service-oriented
  • Detail-oriented and ability to multi-task
  • Strong communication, interpersonal, and listening skills
  • Basic computer skills (MS Office Suite Excel, Word etc)
17

Quality Assurance Team Lead-financial Crimes Compliance Operations Resume Examples & Samples

  • Bachelors degree in business, finance, accounting or equivalent experience
  • Proficiency with personal computers and pertinent mainframe systems and software packages
  • Knowledge of various Banking Products (Eg. Savings Bank Account, Current Accounts, Business Account etc)
  • Sound understanding of the AML Regulatory requirements
  • Well-developed investigation skills, and highly skilled in report writing
18

Quality Assurance Team Lead Resume Examples & Samples

  • Provide and maintain reporting as assigned by leadership
  • Complete file reviews and evaluations within a set time frame as established by supervisor
  • Complete all Stewart University courses related to Stewart Standards (ALT A Best Practices) as assigned by supervisor to include all 7 Pillars within the program
  • Ensure that all operational reviews or audit evaluations are accurate, factual and contain adequate evidence to support the final analysis
  • Conduct all file reviews and evaluations in a professional manner utilizing discretion and respecting confidentiality as it relates to audit performance, with the understanding that any individual coaching and counseling will be handled by the Center Director or Senior Leadership as appropriate
  • Experience in a national settlement services or lending environment preferred
  • Strong customer service orientation and focus
  • Minimum three years of industry experience which includes experience in general audit operational policies and procedures
19

Quality Assurance Team Lead Resume Examples & Samples

  • Build and lead a team of ~8 Quality Assurance analysts to execute the CBSU Quality program
  • The role will interact with and present to Operations leaders in various other Compliance, Business and Operational functions, requiring a senior organizational stature and presence
  • Ensure the quality of KYC profiles submitted by various CBSU Operations teams is at an acceptable standard per corporate policy and regulatory expectation
  • Possess the managerial capability to hire, develop and retain a staff of QA analysts
  • 2 – 4 years of experience in control, quality, risk, compliance, AML or audit roles. Banking related roles is a strong plus
  • Experience managing analysts, potentially across different sites
  • Bachelor degree in Business administration, Economics, Engineering or related field. Masters degree a plus
  • Strong ability to work with various internal constituents
20

Quality Assurance Team Lead Resume Examples & Samples

  • Establish and evolve formal QA processes, ensuring that the team is using best practices
  • Manage the workload and priorities of QA team
  • Direct the efforts of external QA contractors
  • Facilitate communication between developers and QA team members
  • Represent QA team to the PMO
  • Provide quality defect reports with reproducible cases to the development team
  • Work closely with team members in a collaborative, agile and small team environment
  • Help design, develop and execute automation scripts
  • Bachelors in Computer Science or Engineering or equivalent experience
  • 6+ years of relevant experience
  • 5+ years experience in software quality assurance with increasing level of leadership responsibilities
  • Can accurately complete tasks in a timely fashion with a high degree of quality
  • Highly capable leading skilled team in Agile environment
  • Experience managing and analyzing business requirements
  • Experience developing comprehensive test plans
  • Experience with testing Augmented and/or Virtual Reality software products
21

Quality Assurance Team Lead Resume Examples & Samples

  • 5+ years of experience with manual test script writing and execution
  • Knowledge of source control and Waterfall or Agile development
  • 3+ years of experience with consulting or federal IT
  • Experience in working with relational databases and strong practical knowledge of SQL
  • Knowledge of QA methodologies, test planning, system dependencies, and product integration phases
  • Possession of excellent analytical skills
22

Quality Assurance Team Lead Resume Examples & Samples

  • Drive a compliance program covering the entire project, including onboarding, training and offboarding
  • Work closely with operations to support service delivery and help enable kpis delivery across the SMB programme
  • Manage a high performing team of 6 quality assurance analysts
  • Provide mentorship, guidance and career development to the members of your team
  • Ensure that all analysts in the team are able to effectively coach their agents and improve their performance, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)
  • Act as a single point of contact for client communication and quality escalations
  • Drive ongoing and measurable improvements to the customer experience operations
  • Manage projects and programs related to improving service delivery to the clients customers
  • Ensure that the clients customers receive the highest level of sales and operational customer service
23

Quality Assurance Team Lead Resume Examples & Samples

  • Coordinates quality assurance activities and provide technical assistance and training to personnel
  • Provides direction for the Quality Assurance Coordinator
  • Collects and maintains all documents necessary to ensure that quality and food safety programs can function and control manufacturing processes
  • Develops and maintains a comprehensive filing system and computer database for all documents. Responsible for ensuring control over all document formatting within the plant
  • Build Daily Run and Lot Release Summaries
  • Acts as primary product disposition and release point person for finished product
  • Coordination, performance, and documentation remediation of product on hold. Maintains HOLD log and audit
  • Provides support for sample gathering and data recording for plant trials
  • Leads quality incident and critical complaint investigations
  • Owns pillar work streams
  • Assists Sanitation Team Lead with environmental monitoring program
  • Monitors and verify the HACCP/HARPC plan’s CCP’s and assure documents required by regulatory are properly reviewed and filed
  • Reviews/monitors quality systems requirements (SQF, HAACP/HARPC, net weights)
  • Subject Matter Expert for analytical labs and result recording
  • Communicates with all levels of the organization in review of test results
  • Gathers special samples for additional incubation and defects audits as directed
  • Conducts audits to verify compliance with established SOP documentation, GMP’s, sanitation and Safe Quality Food (SQF) efforts
  • Participates and leads process improvement projects. Participates in cross-functional teams
  • Supports the assessment and management of Hazard Analysis of Critical Control Points (HACCP)
  • Assists with the compilation of nutritional or customer required sampling
  • Provides support for Infinity (i.e. table maintenance, add new SKU’s, review results)
  • Work with operations personnel on quality and food safety issues and verify operations control systems are functional and being followed
  • Ensures Master Document Register is updated and functioning
  • Acts as a plant resource for document control (i.e. all department templates, formats, and document numbers)
  • Maintains computer database of all filed documentation that ensures fast retrieval of documents. Manages obsolete documents
  • Ensures SQF and HACCP/HARPC programs are organized
  • Assists in creating a validation schedule for quality and food safety programs
  • Assists with recipe management (i.e. Master Book of Records)
  • Assists with quality and food safety audits (SQF, regulatory, customer, internal)
  • Assists in updating the local electronic quality manual
  • Provides back-up for Quality Coordinator and Supplier Quality Specialist positions
  • Associate’s degree in science, technology or related field. Microbiological degree preferred
  • Minimum 5 years experience in food industry
  • Two years supervisory experience
  • Proficient with Microsoft Office products
  • Infinity experience preferred
24

Quality Assurance Team Lead Resume Examples & Samples

  • Lead and mentor a team of quality engineers within a SCRUM environment to deliver high-quality releases
  • Develop automated tests using Selenium Webdriver (C#), nUnit, SQL, and other scripts
  • Evolve and improve processes around test case strategy, test case execution and automated regression
  • Provides direction and hands-on support for the development, modification and execution of software test plans
  • Write and/or modify SQL queries to perform database validations
  • Foster Agile adoption and help drive teams towards Continuous Integration (CI) and Continuous Delivery (CD)
25

Mlrm Quality Assurance Team Lead Resume Examples & Samples

  • Organic development of the established Quality Assurance Framework overall relationship management with partners in all MLRM global locations
  • Leading the QA unction and ensuring adequate supervision of the team
  • Planning the scope and ensuring efficient execution of the QA Reviews
  • Running advanced complexity design or operational effectiveness testing of controls or processes
  • Facilitating optimizations or improvements when and/or where justified and enabling application of best operational risk management practices throughout the department
  • Additional responsibilities include oversight of projects, remediation and other tasks in line with the broader mandate of the Limit Ops, Ops Risk Control Assurance and Governance function
26

Efcc Economic Sanctions Quality Assurance Team Lead Resume Examples & Samples

  • 3+ years of experience in regulatory compliance activities
  • Attention to detail skills
  • Proficient in Economic Sanctions tools and computer systems
27

Quality Assurance Team Lead Resume Examples & Samples

  • Complete understanding and wide application of technical principle, theories, and concepts in the field of QA. General knowledge of other related technical disciplines
  • Through leadership and drive, introduce a culture which results in exceptional staff and customer satisfaction guided by professionalism, a sense of urgency and a dedication to continuous improvement
  • Works under general direction. Independently determines and develops approach to solutions. Work is reviewed upon completion for adequacy in meeting objectives
  • Contributes to the completion of specific programs and projects
  • Frequent inter-organizational customer contacts
  • Performing testing tasks, including designing, developing and executing test plans, tests cases and test scripts to validate that system functionality meets business and internal requirements
  • Planning, scheduling and evaluating test data for system implementations, and ongoing system enhancements/releases
  • Leads test automation activities to reduce test execution cycle times
  • Reviewing, organizing and analyzing test results and documents findings
  • Developing and maintaining modifications to existing test cases and scripts based on business and client requirements
  • Approving promotion of application changes to the end user for user acceptance
  • Interacting with IT Programmers and Business Systems Analysts on resolution of application testing issues
  • Providing technical support, and problem resolution to end users
  • Performing other similar and related duties as required
  • Highly motivated – takes initiative to solve problems, and requires minimal oversight. Always strives to do the best job possible
28

Quality Assurance Team Lead-ubc Resume Examples & Samples

  • Perform and document results of various assessments in accordance to specific Client Contracts, Board of Pharmacy requirements, or internal obligations. Perform real-time review and other testing measures on the claims process; analyze results through all phases of the testing process. Troubleshoot/resolve issues in a timely manner to ensure compliance and continuous service improvements. Serve as a point of escalation for issues requiring a higher degree of understanding. Document and communicate testing results and concerns
  • Participate in cross-functional initiatives that support global QA processes. Act as a liaison for other operational departments to research and resolve client issues. Analyze assessment trends and assist in the identification of repetitive questions and/or problems and recommend process improvements. Review and track status of projects and articulate and explain assessment results report to pharmacy operations management
  • Support operational leadership as a liaison to the quality monitoring organization. Assist in Mentoring team members to improve their understanding and skills
  • Assist in development of corrective action plans with QA analyst and operation Subject Matter Experts. Assist in completing complex and strategic QA projects and in the creation of end-to-end test scenarios to meet quality objectives
  • Complete or participate in special projects as assigned by the Quality Assurance Manager
  • High School Diploma or equivalent; college degree preferred
  • 3-5 years relevant work experience preferably in the pharmaceutical, PBM or Healthcare industry
  • PC skills including knowledge of Microsoft office and ESI systems
  • Ability to analyze data and make recommendations, multi task orientated; Detail oriented, good verbal and written communication skills, flexible and diplomatic; Ability to work individually and within a cross-functional team to resolve complex client issues; Strong project management and organizational skills; Ability to manage timelines, balance multiple deadlines and adapt to a dynamic work environment; Experience training and coaching less experienced staff
29

AML Quality Assurance Team Lead Resume Examples & Samples

  • Minimum 4-6 years’ experience in AML or compliance or quality control or audit or fraud and economic crime units within financial institution of AML or other financial investigations experience required
  • Minimum 2-3 years’ of quality assurance experience or equivalent knowledge required
  • Subject Matter Expert for multiple products in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity
  • Managerial or manager backup experience preferred
  • ACAMS certification is added advantage
  • Good interpersonal and communication skills and the ability to interact with a diversity of professionals and staff members
30

Quality Assurance Team Lead st Shift Resume Examples & Samples

  • Have working knowledge and experience with Part 111, Dietary Supplement regulations
  • Implement Good Manufacturing Practices (GMP’s), which ensure regulatory compliance with Part 111
  • Two to four years related experience and/or training within Quality Assurance environment
  • At least five years’ related experience and at least three years’ supervising others in a GMP environment
  • Experience in document writing such as SOPs, work instructions, training, etc…
  • Experience with FDA regulatory standards
  • Employee is frequently required to sit for extended periods of time and may be required to talk and listen to employees and/customers
  • Employee is occasionally required to stand for long periods of time; walk; use hands to finger, handle, or feel; and reach with hands and arms
  • Employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
31

Quality Assurance Team Lead Resume Examples & Samples

  • Analyzes/audits incident data, emails, voice clips, chats, and text messages to identify areas of service delivery that did not meet established performance standards within the Contact Centers
  • Provides structured and timely recommendations; verbal and/or written feedback to Quality Manager, Contact Center leadership, Contact Center operations, analysts and the Service Quality teams
  • Performs mock calls with agents to improve performance
  • Develops and conducts targeted group coaching sessions for agents that address Service Quality deficiencies and/or improvement opportunities
  • Uses Contact Center tools to gather data and analyze trends or patterns affecting quality
  • Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience
  • Audits evaluations for each analyst providing feedback on performance
  • Leads calibration meetings
  • Acts as the Quality liaison for one or more Contact Centers
  • Identifies and addresses performance issues for the QA Analysts
  • Documents performance related interactions with agents and analysts
  • Performs analysis and creates/generates reports
  • Act as the department leader in the absence of the department manager
  • Experience in coaching and training individuals or groups
  • Experience developing quality evaluations
  • Experience using NICE Engage application or similar application
  • Experience performing contact center call evaluations
  • Bilingual English/Spanish preferred
32

Quality Assurance Team Lead Resume Examples & Samples

  • Manage 5-6 Full Time and 2-3 PEAK QA Analysts. Provide training, coaching and regular feedback to ensure each QA Analyst succeeds in their role
  • Interview and hire seasonal (PEAK) QA Analysts each year as well as Full Time colleagues as needed
  • Lead weekly QA Team Meetings
  • Continually review QA processes and test scripts to expand the audit process to match the continued enhancements in Liazon’s products. Maintain the QA processes for custom large clients, standard implementation, renewal and inventory
  • Directly lead large client QA audits
  • Conduct monthly QA Review to internally audit deliverables to ensure each Analyst meets established QA standards
  • Lead internal continuous improvement projects
  • Manage client escalations as needed
  • Serve as subject matter expert on QA to consult with other areas of the firm
  • Coach and develop QA Analysts to identify opportunities and help each colleague realize their potential
  • Maintain QA Training Curriculum
  • Demonstrate thought leadership by gaining full understanding of why we have the processes we do, understanding how each works across departments, and adapting to changes and improving our delivery model to clients