Quality Analyst Resume Samples

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ER
E Rau
Eldora
Rau
89986 Christelle Trail
Philadelphia
PA
+1 (555) 374 1888
89986 Christelle Trail
Philadelphia
PA
Phone
p +1 (555) 374 1888
Experience Experience
Los Angeles, CA
Quality Analyst
Los Angeles, CA
Goodwin, Hintz and Rodriguez
Los Angeles, CA
Quality Analyst
  • Reviewing, analyzing, and reporting on quality discrepancies related to assembly, process, mechanical, electrical and electro-mechanical systems
  • Investigating problems and developing disposition and corrective actions for recurring discrepancies
  • Utilizing the Manufacturing Execution System to record the results of characteristics included in Inspection Plans and Work Order operations
  • Inspecting for proper identity and dimensions using such measuring devices as micrometers, gauges, and calipers
  • Verifying specifications using purchase orders, blueprints, drawing or inspection instructions, and checklists
  • Performing Prohibited Material verification using both bench top XRF machine and hand held XRF machine
  • Coaching, mentoring and training the team
present
Los Angeles, CA
Quality Analyst
Los Angeles, CA
Schimmel LLC
present
Los Angeles, CA
Quality Analyst
present
  • Developing and maintaining functional automation test frameworks for web based projects and back-end services like REST APIs
  • Conducting quality assessments of agent/customer interactions based on ECCC Quality Standards and calibration sessions
  • Serving as the administration of ECCC Quality Management System (e.g. uploading new agents, ensuring Agent PCs are set up correctly, running reports, etc.)
  • Conducting Quality Assessments of agent/customer interactions (phone, white mail, email, social media) to Standards set by ECCC Quality Monitoring Process
  • Running the quality clinic to ensure nonconforming material is flowing efficiently
  • During in-process review, ensures that SOPs are current and effective and that staff performs routine tasks according to SOP through direct observation
  • Ensuring that performance and quality products conform to established company and regulatory standards
Education Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
DePaul University
Bachelor’s Degree in Engineering
Skills Skills
  • Strong attention to detail; highly accountable
  • Strong attention to detail when analyzing deliverable, developing corrective actions, and monitoring progress
  • Strong knowledge of Testing lifecycle and methodologies with a solid understanding of how it fits in SDLC
  • Proficient systems knowledge for data mining and user proficiency
  • Basic knowledge and understanding of the products and services applicable to the assigned area
  • Good knowledge and understanding of the products and services applicable to the assigned area
  • Strong knowledge and understanding of the products and services applicable to the assigned area
  • Strong interpersonal skills and great attention to detail are necessary
  • Good attention to detail, and able to work in a team environment
  • Highly analytical with strong attention to detail
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15 Quality Analyst resume templates

1

Quality Analyst Resume Examples & Samples

  • Provide quality assurance for The Limited’s store systems
  • May coordinate and monitor minor technical projects from initiation through delivery
  • Work under moderate supervision with some latitude for independent judgment
  • Provide support of corporate end users by providing advance user knowledge
  • Consult with peers within IT on assigned projects to leverage department best practices and methodologies
  • Assist business analysts in the definition of charters and requirements for changes to the store systems
  • Assist technical analysts and developers in the definition of specifications for development
  • Use development specifications to create detailed test cases
  • Perform testing and analysis tasks on the overall architecture of hardware, software, and networking systems
  • Develop, implement, and maintain test plans, schedules and scripts for system, integration and user acceptance testing
  • Serve as liaison between store systems and other IT systems within The Limited in the coordination of testing
  • Serve as liaison between store systems and The Limited’s third party vendors in the coordination of testing
  • Perform usability testing for total system performance, reliability and security
  • Maintain a record of test progress and test results via use of manual tracking or automated testing tools
  • Communicate testing status to business and IT management. Raise awareness of issues from testing that may prevent projects from being completed on schedule and within budget
  • Coordinate load testing with third party vendors to ensure acceptable system performance during expected peak traffic periods
  • Create process documentation and new feature/functionality
  • May play a role in the training of end user and technical support personnel
  • Degree in Computer Science, Management Information Systems or equivalent experience
  • 1-3 years of experience in quality assurance and change management and/or development environment
  • Experience in programming and/or systems technical support areas preferred
  • Experience serving in a quality assurance role within a retail organization preferred
  • Familiarity with automated testing tools and issue tracking solutions preferred
2

Quality Analyst Resume Examples & Samples

  • Need to be able conduct end to end testing of applications and is required to conduct various types of testing such as regression testing, functionality testing, performance testing, stress testing, black box testing
  • Expected to be participating in all phases of SDLC
  • Responsibilities will also include creation and execution of detailed test plans and scripts to verify software functionality and adherence to business requirements
  • QA Analyst will apply proven analytical and problem-solving skills to help validate IT/Business processes through careful test data creation, Test Scripts and test plan. Should have ability to write Test Scripts based on Functional Specifications and Technical Specifications
  • QA analyst will apply technology domain knowledge and functional knowledge to identify all the defects prior to migrating the code to next level
  • Test execution of scripts will include progress reporting and defect tracking, defects updating
  • Will be required to participate in internal process and procedures improvement projects
3

Quality Analyst Resume Examples & Samples

  • Conduct in-depth investigations of Retail Bank issues, interfacing with all partner organizations (Branches, Compliance, Legal, Marketing, etc.)
  • Write personalized responses, and ensure that the escalation and speed of each response meets the customer’s needs
  • Capture demographic information as well as the status of the investigation through progression noting in a centralized database
  • Route and track specialized issues to partner Retail Bank organizations for their input and inclusion in ERU’s response to the clients
  • Resolve the issues and act as the client advocate while balancing decisions with prudent business judgment
  • Complete investigation and provide feedback to the client within specific case-type timeliness standards
  • Directly answer the communications from Retail Bank clients through written correspondence or by telephone
  • Ensure that feedback coding, root cause analysis and continuous improvement is determined for every case
  • Identify key problem areas that may affect larger segments of the client base and submit Process Improvements to eliminate those problems
4

Quality Analyst Resume Examples & Samples

  • Responsible for end to end testing cycles, including functional automation, performance testing and manual testing
  • Developing and maintaining functional automation test frameworks for web based projects and back-end services like REST APIs
  • Identifying and implementing the required automated tests into the continuous delivery flow
  • Interacting with Business, development and UX teams to understand requirements and write test cases
5

Quality Analyst Resume Examples & Samples

  • Minimum of 2 years quality analyst/audit or related experience is required
  • Prefer 2+ years of default, loss mitigation, loan workout or collections experience
  • Demonstrated ability in problem solving and creative thinking
  • Strong interpersonal skills with ability to interact with executive management
  • Demonstrated ability with Microsoft Office products such as Word, Excel, Access and PowerPoint
  • Bachelor's degree in Business Management / Business Communication or equivalent professional experience
6

Quality Analyst Resume Examples & Samples

  • Liaise with development, project management, and business partner when needed
  • Ability to understand and create test plans from specifications or business requirements
  • Review functional and design specifications to ensure full understanding of individual deliverables
  • Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts and automated scripts
  • Execute and evaluate manual or automated test cases and report test results
  • Hold and facilitate test plan/case reviews and defect triage with cross-functional team members
  • Extensive backend database testing experience including validating stored procs, jobs and triggers
  • Proven experience testing in both waterfall and agile/scrum methodology
7

Quality Analyst Resume Examples & Samples

  • 3+ years of managed care experience
  • 3+ years of experience in data analysis, report writing and quality improvement activities
  • NCQA accreditation experience
  • Strong Microsoft Office knowledge
8

Quality Analyst Resume Examples & Samples

  • 1+ year of experience as an Analyst or in Quality Improvement either on the Inpatient or Outpatient side
  • BSN
  • NYS Registered Nurse (RN) license
  • Patient oriented
9

Quality Analyst Resume Examples & Samples

  • You will be involved in Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targets
  • Effective Coaching & feedback to entire span of agents/ service representatives
  • Monitor team performance, generate reports, trends & dashboards
  • Ability to analyze data & perform a thorough Root Cause Analysis
  • Enable the operations teams achieve & exceed client metrics
  • Take new actions within & across teams, to improve productivity and share best
  • Proven Communication Skills: Written and Oral
  • Knowledge of GDF and implementation aspect of the same
  • Knowledge of quality standards and practicality of same
  • Quality Certification will be considered
  • Demonstrate level of confidence and analytical skills
  • At least 2 years experience in Experience on quality standards
10

Quality Analyst Resume Examples & Samples

  • To check proofs of head notes as required and to verify the correctness or otherwise of the content
  • To do any other legal research related work
  • Generate weekly quality reports for the management and documentation as per the standards
11

Quality Analyst Resume Examples & Samples

  • Periodically analyze monitoring trends /data and present leadership with reports through presentations
  • Intermediate knowledge of Excel and Power Point
  • Ability to analyze and interpret quantitative data
  • Experience in preparing and presenting data driven reports
  • Excellent verbal communication, listening skills and documentation skills
  • Handled calls for a technical and Billing process
  • Hands on experience in reporting and analysis
  • Continuous Quality and Performance Improvement
  • Decisiveness and Judgment
  • Collaboration and Teamwork
  • Gets Results
  • Flexibility and Achieving Change
  • Open Communication
12

Quality Analyst Resume Examples & Samples

  • Communicative skills
  • Sales skills is plus
  • Literacy in verbal and written forms
  • Experience in social media, internet projects leading, complaint handling, financial product development is plus
  • Higher education (preferably in economics, sociology or public relations)
  • Client orientation
  • Responsibility
  • Diligence
  • Cross functionality
13

Quality Analyst Resume Examples & Samples

  • Provide quality assurance for The Limited’s desktop, tablet, and mobile eCommerce websites
  • Support testing of The Limited’s Omnichannel initiatives
  • Provide support of business users by troubleshooting and resolving functional and technical issues
  • Assist business analysts in the definition of charters, requirements, and wireframes for changes to the website
  • Use requirements and development specifications to create detailed test cases. Consult with business analysts, technical architects, and technical analysts as needed to clarify and ensure depth and breadth of testing
  • Serve as liaison between eCommerce and other IT systems within The Limited in the coordination of testing
  • Serve as liaison between eCommerce and The Limited’s third party vendors in the coordination of testing
  • Design, build, and schedule regression test scripts through use of automated testing tools
  • Create process documentation for support tasks and new website feature/functionality
  • 5-7 years of experience in a quality assurance environment
  • Experience with automated testing tools and issue tracking solutions preferred
14

Quality Analyst Resume Examples & Samples

  • Collect/analyze quality data and investigate nonconformance to determine permanent resolution
  • Execute global quality processes as defined in the Caterpillar QMS
  • Perform short-term Quality activities such as respond to requests for print interpretation, deviation requests, engineering changes, inspection methods, etc
  • Coordinate various Quality training programs as well as the sample part program
  • Identify, analyze, and resolve non conformance
  • Investigate problems on worked, purchased, finished, rough, and/or interplant material. Coordinate long-term investigation programs as required
  • Investigate, develop and implement electronic clerical or data handling systems to increase the capability and efficiency of the division
  • Generate periodic reports regarding the quality status of high dollar suppliers and any significant trends indicated by the data
  • Provide technical expertise in the analysis, development and implementation of new and revised systems and instructional methods
  • Perform role of specialist within the group and provide interpretation and problem solving advice to others inside and outside of the department
  • Knowledge of various engineering, manufacturing and/or maintenance standards and practices
  • Personal computer skills and familiarity with various software packages
  • Two years of technical school, apprenticeship program, a junior college diploma or the equivalent of on-the-job training
  • Good human relations skills
  • 2 to 4 years of job related experience
15

Quality Analyst Resume Examples & Samples

  • Methodical and thorough approach to testing
  • Enthusiasm for team working and continuous improvement
  • Good understanding of software development lifecycle (Agile)
  • Experience writing test cases and preparing test data
  • Proven track record in testing and quality assurance
  • Ability to provide estimates around testing
  • Ability to raise and track bugs including retesting
  • Provide constructive feedback to better enhance usage and experience
  • Exposure to Test Driven or Behavior Driven Development
  • Performance and capacity testing experience a plus
  • ISEB or ISTQB certifications would be highly desirable
16

Quality Analyst Resume Examples & Samples

  • Serve as NICE Perform and Interaction Analytics Project Manager and Business Analyst
  • Serves as primary interface for new IA requests
  • Serve as Project Manager and Business Analyst for creating and maintaining Forms in NICE
  • Serve as Project Manager and Business Analyst for creating new Reports
  • Receive and respond to analytics requests requiring the use of IA from business supported
  • Manage Lexicon rules manager to ensure algorithms are current and working as designed
  • Build and maintain My Universe dashboards
  • Build new lexicons and manage Organizational master lexicon manager
  • Build and run Discovery categories and provide results for analysis
  • Design new processes using NICE capabilities
  • Build and maintain Public queries in Business Analyzer
  • Create and maintain AHT Optimization, Collections Effectiveness, Quality Planner and First Call Resolution system parameters within NICE
17

Quality Analyst Resume Examples & Samples

  • Performs Quality Assurance for a business division by performing product test procedures, validating product specifications, performing audits, and leading product reliability improvements via Caterpillar’s New Product Introduction program and Continuous Product Improvement programs
  • Develops plans and tools to support quality systems and related processes for a business division. The incumbent provides support for quality programs and certifications, as well as Lean Manufacturing and systems implementations
  • Supports business division employees tracking continuous quality improvement projects and a quality scorecard, leading internal quality programs, developing related training programs, conducting internal quality audits and facilitating management reviews
  • 4-year degree in an engineering or manufacturing-related discipline (or equivalent)
  • Thorough knowledge of relevant quality concepts, certifications, processes and tools
  • Strong communications, collaboration and influencing skills
  • Prior experience working in a manufacturing environment and/or in the quality field
  • Ability to effectively train / coach diverse groups about quality concepts, certifications, processes and tools
18

Quality Analyst Resume Examples & Samples

  • Associate’s degree required; Bachelor’s degree in a related field preferred
  • 3+ years hands-on experience preferred in manufacturing assembly operations, machining operations or engineering laboratory testing
  • Understanding of internal combustion engine basics
19

Quality Analyst Resume Examples & Samples

  • Prior work experience in a compliance or auditing function
  • Proven analytical skills and creative thinker
  • Demonstrated ability to respond effectively as issues arise
  • Self-motivated with an ability to manage multiple priorities and work under pressure to meet deadlines
  • Ability to interact effectively with associates across all levels of the organization
  • Knowledge of state regulations pertaining to compliance in the insurance industry
  • Minimum 3-4 years of healthcare / insurance industry experience
  • Experience working with governmental agencies
20

Quality Analyst Resume Examples & Samples

  • Manage packaging set ups (GPP) for incoming expanded mining parts
  • Work with external and internal suppliers on packaging/preservation problems
  • Investigate problems on worked, purchased, finished, rough, and/or interplant material
  • Bachelor's degree in Engineering/Manufacturing with an excellent understanding of quality management practices
  • Requires strong communication, cooperation and influence skills to work with all levels of employees and customers
  • Advanced computer applications, good oral and written communication skills are a must
  • Languages: Dutch, English, French
21

Quality Analyst Resume Examples & Samples

  • He/She will be responsible for managing all project deliverables related to Client Onboarding
  • The role includes test planning, test execution, defect management, reporting and ensuring all project deliverables are met in a timely manner
  • He/She will be responsible for executing the projects leveraging TIAA QA methodology and standards
  • He/She will report into the Client Onboarding Manager and will report project progress as part of management reporting as well as project stakeholder reporting
  • 5 years of SRK, PPS MVAS/STAC experience
  • 1 year of experience within financial services
22

Quality Analyst Resume Examples & Samples

  • To have full knowledge on the workability of the QMS system
  • To conduct the QMS calls on a daily basis to take stock of wait times and service staff capacity at branches
  • Working on operating rhythm of initiatives, ideated and implemented to ensure enhanced customer experience, daily capacity plan and tracking of wait times against the benchmark of 8 mts monitored on a 2 hourly for branches with high wait times
  • Coordinate with branches on improving WT/ST as well as migration of walk-ins to alternate channels
  • Central Coordinator for Branch Banking Service appreciations such as Citi Delight-O-Meter and coordination of nominations from branches for various Team and individual awards
  • Consistently following up with BOSHs to reduce CHAD related inexes
  • Leading project for fulfilling branches’ requests for equipment such as printers, scanners photocopiers, etc
  • Coordinating with Procurement team and ensuring that same are delivered to branches without any delay and compromise on client experience
  • To work closely with the ATM teams to ensure that the e-CDB is maintained and working efficiently without any glitches
  • Updating and maintaining service capacity plan on a monthly basis to ensure that branches are suitably capacitized
  • To ensure branches conduct a short training in their Thursday morning huddles
  • To ensure that the original insurance forms pending at branches are shared with Ops on priority to avoid delay
  • To conduct analysis on escalations shared by ERU as well as PI tracker for every month and preparing a deck for the same
  • Setting up the BOSH calls, arranging for the trainings to be undertaken by the BOSHs as well as making sure that actionables are taken to their conclusive end which involved a process change or following up with a specific team to ensure that the same is completed in time
  • To coordinate with branches and Insurance teams to ensure that all SRMs have submitted their documentation for the transition from BSLI to TATA AIA for licensing
  • To track the walk-ins across all products for all branches for expense allocation
  • To ensure that branch staff complete their respective trainings on time to avoid delinquencies
  • To have knowledge on the insurance and investment complaint handling process to suitable back-up when the staff in on mandatory leave, sick leave, etc
  • To coordinate with the branches to ensure that they follow up and obtain the insurance renewals for cases above 5 lakhs on a weekly basis
  • To take stock, track and update seniors on the progress on the various inexes (FTU, TPU, Wealth Management, KYC, CHAD, Account opening)
  • To help training teams in organizing trainings across the country
  • To provide assistance to the supervisor and team on all adhoc assignments
23

Quality Analyst Resume Examples & Samples

  • Responsible for monitoring the quality delivery of service of Collections representatives and providing feedback to Collections management on potential improvements in processes and procedures that could improve productivity and/or customer service. The scope of this position includes but is not limited to the following
  • Associates degree or equivalent work experience
  • Minimum 1 year Collections or Customer Service experience
  • Proven high level of customer service delivery
  • Ability to identify specific behavior patterns by listening to telephone calls
  • 1 year of quality assurance and/or call monitoring experience preferred
24

Quality Analyst Resume Examples & Samples

  • Minimum 3 years previous Collections or Customer Service experience
  • Superior banking product knowledge
  • Intermediate skills on Microsoft Excel
  • At least one year of quality assurance and/or call monitoring experience required
25

Quality Analyst Resume Examples & Samples

  • Project Management – Able to manage small projects with successful results; manage due dates and key deadlines and monitor progress; escalates issues when appropriate
  • Builds and maintains relationships - Work with a variety of individuals across multiple disciplines, building and maintaining effective relationships to share information, establish partnerships, and leverage expertise to accomplish the organization’s goals
  • Technical Experience/Skills – Demonstrates a strong level of knowledge across a variety of technical skills and able to apply this knowledge to interpret and analyze data and make recommendations
  • Communication and Presentation Skills – ability to produce clear, precise, well-designed communications in a variety of mediums, including print, electronic and visual formats
  • Execution – develop credibility and trust through consistent, quality of delivery
  • Problem Solving – Ability to identify issues, root cause and offer recommendations
  • Staff development - Works to improve the performance of oneself and others by pursuing opportunities for continuous learning/feedback; exhibits a “can-do” approach and inspires associates to excel; develops a team spirit
  • Acts Decisively - Exercises good judgment and makes effective, sound, timely and informed decisions. Seeks to identify, analyze and resolve problems effectively
  • Improvement and Innovation – Continuous focus on process improvement; possess attitude and ability to adapt to constantly changing environment
  • Team Player – ability to build strong working relationships with team members; must be proactive, driven and works well with others
  • Risk/Control – Seeks to control or minimize risks and knows when to escalate issues
  • Design and build executive level reports, dashboards, scorecards and presentations
  • Develop and maintain effective working relationships with subject matter experts
  • Work with stakeholders to ensure business requirements are appropriately documented
  • Provide business analysis and support to operational areas
  • Diagnose business requirements and use organizational knowledge to recommend solutions
  • Work with business partners to identify process improvement areas
  • Manage operational risk and create a strong control environment
  • Develop effective partnerships with subject matter experts
  • Bachelor Degree and/or 3+ relevant working experience
  • Strong knowledge of Microsoft Office products
  • Strong analytical skills with the ability to determine root cause and downstream impacts
  • Exceptional verbal and written skills with the ability to communicate with all levels of management
  • Dynamic presentation skills
  • Superior organizational skills with the ability to multi-task and prioritize deliverables
26

Quality Analyst Resume Examples & Samples

  • You will be require to Monitor team performance, generate reports, trends & dashboards
  • Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targets
  • Great level of confidence and analytical skills
  • At least 2 years experience in Experience in Outsourcing environment
27

Quality Analyst Resume Examples & Samples

  • Perform tasks, always following the instructions and work procedures, and guidance of their superiors
  • Perform analysis of activities in the product, parts or assemblies purchased by the company, control the quality in receiving materials and manufacturing processes, perform quality audits in product and process, using drawings, specifications, manufacturing practices
  • Register nonconformity (s) identified (s) and give provision to non-conforming parts and assemblies using the non-compliance management application (NCM)
  • Interpret and analyze measurement reports of assemblies and parts and forwards the necessary actions
  • Monitor indicators of the quality of the processes in which it operates
  • Involve support areas, to analyze root cause and implement solutions where necessary
  • Analyze, propose and report the quality of troubleshooting identified in parts or assemblies purchased in the product and in the manufacturing process and, where necessary, use the process stops to repair (stop to fix), go, see and act (go, see, act) and quality tools
  • Send request for replacement (deviation) for the Product Engineering
  • Participate material committee rejected with the support areas, aiming disposicionar materials in the most appropriate way
  • Send requests for material support for the process as necessary via GB00
  • Provide technical support to employees of the area, where necessary
  • Perform the tasks and / or provide assistance in the inspection process when requested by his superiors
  • Comply with the policies / procedures / standards relating to the company, the work process, quality management system, environment, health and safety
  • Ensure the order, storage and maintenance of materials and / or equipment and / or tools and / or documentation under its responsibility and keep the area clean and organized work
  • Perform other related and or inherent in the procedures of their work process and / or in relation to the quality system procedures activities
  • Audit Receive Quality
  • Audit / inspect parts and assemblies purchased via system as pre-established procedure
  • Perform audit of PPAPs and post PPAP parts and assemblies acquired by the company
  • Perform audit / inspection activities in parts or assemblies purchased by the company
  • Control of the process and product quality
  • Check the correction of nonconformities in parts and assemblies in the manufacturing process and, if approved, close them in AQE system
  • Involve the Product & Process Reliability area for the analysis and implementation of corrective action to the repetitive and complex problems
  • Monitor and give provision for parts and assemblies, product manufacturing process during the stages of: Try-out and Ramp-up (start of production), product changes and manufacturing process for the current product, using the process approval of production parts (PPAP) as a reference and to register information
  • ISO 14001: The employee also has the responsibility to ensure compliance with the obligations relating to environmental standards, based on the information and advice he receives continuously
  • Education (Minimum Required): Attending High School Technical preferably in Quality, Mechanical, Electrical, Electronics or related courses or pursuing higher education, preferably in Mechanical Technology, Mechanical Engineering, Electrical, Production or related courses
  • Desirable Experience: 1 years serving as the area
  • Knowledge of Technical Product Specification and process as operating area
  • Knowledge of quality tools (Ex .: Pareto, cause and effect diagram, APQP / PPAP, FMEA, MASP)
  • Knowledge in reading and interpreting drawings
  • Understanding of Mechanical
  • Knowledge of measurement control means (Ex .: caliper, micrometer, dial indicator)
  • Knowledge of Microcomputers as user (Office package)
  • Knowledge of welding and machining processes or painting or assembly
  • English - Basic Level
  • CPS, Quality Analyst
  • Additional information: The employee may participate in innovation projects and improvement of products and processes
28

Quality Analyst Resume Examples & Samples

  • 1, Audit of incoming casting & forgings from various supplier
  • 2, Audit of machined parts from suppliers
  • 3, Resolving day to day customer quality issues
  • 4, Effective participation in new development
  • 5,Knowledge on NDT techniques
  • 6,knowledge of both conventional and CMM inspection of castings and forgings
  • Requires mechanical graduates 3 - 4 years OR Diploma In mechanical engineer with 6 – 8 years of engineering experience essentially in foundry with knowledge of both conventional and CMM inspection of castings and forgings
  • The person needs to be a good team player, must have good communication skills via email and phone to communicate effectively and must be strong in analytical and logical thinking
  • 4 to 6 years of job related experience
29

Quality Analyst Resume Examples & Samples

  • Participates with and/or leads a small team of QA Analysts on project testing efforts. Works with cross-functional teams, management staff, and customers to determine the quality and business requirements for an application. Applies or recommends modifications to QA techniques accordingly
  • Ensures that the final product functions properly and conforms to QA standards and finds defects as early as possible in the SDLC. Raises projects risks in a timely manner
  • Work in conjunction with Product Manager, PM, Engineering lead and review testing status on daily basis
  • Works closely with senior QA team members to ensure consistency across projects and contributes to new best practices. Helps implement best practices throughout the QA team
  • Stay current on industry trends and standards; conceive and present to management and peers ways to improve current practices to stay competitive in the marketplace and on the cutting edge while maintaining strict quality standards
  • Test and responds to Software Quality Assurance issues with related groups such as Development, Database, Integration, and Customer Support
  • Sprint planning and execution of product testing efforts, including all associated resources to meet committed delivery/iteration dates
  • Provides effective communication regarding issues
  • Bachelor’s Degree in Computer Science preferred or related experience
  • Minimum of 3 years of software quality assurance experience, including requirements/user story analysis, estimation, testing and defect tracking
  • Understanding of testing levels, methods and types such as, but not limited to: system, acceptance, smoke, functional, regression and black box testing
  • Experience testing products in a web environment (HTML 5, JavaScript, CSS, XML, JSON and Ajax.) with multiple types of browsers
  • Familiarity with automation solutions such as Selenium, TestComplete, QTP or similar automated testing tools/frameworks
  • Experience with bug tracking systems, like Quality Center and JIRA
  • Good communication and inter personal skills with ability to communicate with both technical and non-technical audiences
  • Experience with different software development life cycles (waterfall, iterative)
  • Ability to analyze business requirements and identify possible gaps and missing scenarios
  • Ability to research and solve problems on his/her own using Google, newsgroups, vendor support and other external resources
30

Quality Analyst Resume Examples & Samples

  • High School or GED required
  • Experience with User Acceptance Testing required
  • Knowledge of Performing Servicing CitiLink business functions and Statement Services business with an emphasis on and working knowledge of ExStream and SIMS applications and current policies and procedures is helpful
  • Experience with DRI and MAT experience is preferred
  • Two years or more of related mortgage business experience
  • Proficient use of Microsoft Office Suite (Word, Excel)
  • Well-developed analytical skills. Demonstrated ability to form opinions and present options for procedural changes; test new initiatives and provide feedback
  • Excellent communication (verbal and written), presentation, problem solving and influencing skills. Able to present recommendations to management team and interact with the customer to resolve the most sensitive issues
  • High attention to detail - able to detect anomalies and take corrective action
  • Excellent interpersonal skills. Must be able to develop strong working relationships with employees, peers and management
31

Quality Analyst Resume Examples & Samples

  • At least 6 months experience in the card member field
  • Detail-oriented and displays good feedback delivery
  • Working knowledge of quality principles
  • Strong background on PC skills like spreadsheets and word processing
32

Quality Analyst Resume Examples & Samples

  • Overall responsibility of Non-Functional Testing Tasks for engaged projects - including strategy, estimation, planning, execution oversight, metrics reporting and risk management working with functional, and automation leads in Pune region
  • Bottom-line responsibility for the Pune NFT team, it’s members and the deliverables
  • Review, build and maintain a best in class service and team
  • Manage, train and recruit (as needed) Performance Engineers and Performance Testers in the team
  • Responsible for integrating the TCoE approved set of tools, processes and procedures to ensure overall testing efficiency and effectiveness in the operations
  • Manages Test engineers and other test team members to ensure performance test scripts and test cases are developed according to the identified test scenarios and test objectives that are in line with the Service Level Agreements specified in the Non-Functional requirements document(s)
  • Identify, recommend, and implement framework, strategies and toolsets to optimize test execution, expand test coverage, and reduce risk
  • Establishes and maintains strong working relationships with Development, Project Management and Users to foster a team environment
  • Produce and maintain Key Performance Indicators (KPIs) around the testing performed
  • Manage best-in-class service quality and manage SLA/OLAs accordingly
  • Manage a continuous process improvement program within the team and at the project level reviewing trends, data, etc
  • Partner with Technical Project Management in the development of project plans, status communications, and the management of development software solutions
  • Monitor quality risks and escalate, as required
  • Provide regular status reporting consistent with established program governance requirements
  • Single point of contact for all deliverables from the Performance Engineering and Performance Testing team
  • 8+ years in Performance Engineering and Performance Testing Area
  • 5 - 6 years with a Leadership and management role supporting a team/practice between 15 – 30 in strength
  • Proven track record in this area with good references
  • In-depth knowledge and working experience with Performance Center, Wiley, HP Site scope and other latest Performance Engineer & Performance Testing tools and Open Source performance testing tools (Apache JMeter, WebLOAD, etc.)
  • Waterfall, V-model, Agile testing methodology experience
  • Experience with multiple architecture, technology testing and with complex projects
  • Experience managing resources directly, onshore/offshore and in a matrixed model
  • Experience working in a global team in a vendor dependent model
  • Should be a good collaborator and relationship manager
  • Tooling certification much preferred
  • Experience with Quality Center and other quality tools
  • Experience with one or more coding language (JAVA, etc.) with some Development background will be an advantage
  • Excellent written and oral communication
  • Good negotiator and risk manager
33

Quality Analyst Resume Examples & Samples

  • Degree in Business, Finance, Engineering, Math, Health Administration, Accounting or related field
  • Prior experience working in a system analytics and/or data warehousing environment
  • Excellent PC skills (including MS Word, Excel and Access)
  • Experience in business writing or creative writing
  • Experience in managed care or health care administration
  • Experience programming skills creating reports using SQL and or SAS
  • Experience or familiar with CMS, HEDIS,STARS and/or clinical quality improvement initiatives
34

Quality Analyst Resume Examples & Samples

  • Audits technical support service requests to drive quality of
  • 2-3 years’ experience working as a Quality Analyst or in a similar role
  • Previous experience working in a mission critical technical support center
35

Quality Analyst Resume Examples & Samples

  • Facilitates internal calibrations and meetings to ensure consistency in call quality procedures, communication of call quality metrics and presentation of guidelines
  • Facilitates New Hire Quality Orientations, including presentation of guidelines and transaction reviews
  • Maintain the department's Standard Operating Procedures
  • Participate in coaching and employee development activities
  • Provides feedback for development of training program or training program updates
  • Assist in special projects and assignments as needed
  • Aid the department leader in monitoring daily departmental operations and achieving quality service level standards
  • Act as department leader in absence of the department leader
  • Excellent listening skills, attention to detail and ability to accurately document customer experience based on set guidelines
  • Self-starter who is able to perform with a minimal amount of supervision, and who is able to work well with a variety of people
  • Able to constructively support decisions on call evaluations with internal clients
  • Able to prioritize work to meet the needs of the business
  • Able to meet deadlines, and daily production goals
  • Able to contribute and work in a team environment
  • Demonstrated leadership and interpersonal skills
36

Quality Analyst Resume Examples & Samples

  • Monitors individual, team, and call center results to identify and recommend solutions on both positive and negative quality trends to ensure attainment of site revenue goals and performance targets
  • Analyzes data and recommends solutions for implementation
  • Assists with new client implementation by monitoring quality indicators and recommending solutions to identified issues or concerns
  • Identifies knowledge base software issues and reports them to Knowledge Management for resolution
  • Reviews supervisor quality reviews on Operations Center Advisors for compliance and consistency and provides feedback to the supervisor
  • Establishes work procedures and processes that support company and department standards, procedures, and strategic directives
  • Be available for employees who request additional coaching, counseling, direction and resolution as directed by the team supervisor
  • Works as a member/leader of projects that directly contribute to site success
  • At least 1 year experience in a customer service/call center setting
  • Basic knowledge of Microsoft Office products, including Excel
37

Quality Analyst Resume Examples & Samples

  • Experience with SQL coding
  • Advanced knowledge in writing data base queries
  • Ability to learn, leverage multiple report writing tools and data bases (QlikView, SAS, SQL, etc.)
  • Excellent organizational skills required
  • Independent self-starter requiring minimal supervision
  • Advanced PC skills (including MS Word, Excel, PowerPoint and Access) required
  • Experience designing dashboards
  • Prior experience creating and delivering executive level presentations
  • Degree in Business, Engineering, Math, Health Administration, Accounting or related field preferred
  • Advanced degree in Business, Health Administration, Computer Science, Accounting or related field
  • Resides within the New York Metropolitan area
  • Experience in business writing and building presentations
  • Team Player with experience working with Clinical Associates
38

Quality Analyst Resume Examples & Samples

  • Creation and execution of detailed test strategies/plans
  • Coordinate and validate production implementations for assigned projects
  • 2+ years of Quality Assurance experience with minimum intermediate knowledge of software development lifecycle principles and quality assurance methodology
  • 2+ year of experience working with developers, project and/or release managers
  • Knowledge of CAF Origination systems (ACAPS) is a plus
  • Strong verbal and written communication skills as well as effective meeting facilitation skills
  • Outstanding in-person and virtual team skills are a MUST while also being able to work independently
  • Ability to multi task and handle multiple key projects at the same time
39

Quality Analyst Resume Examples & Samples

  • Brainstorm with automation engineer to identify automation candidates and facilitate ‘In-Sprint’ automation
  • Work with developers in designing a test strategy to integrate certain components of the application in the absence of a fully integrated flow
  • Identify regression candidates from scenarios automated
  • Prepare Test Plans and test scripts
  • 3+ years of testing experience
  • 2+ year experience in Agile Methodology
  • Understands the concepts of the Test Driven Design or Behavior Driven Design
  • Hands-on experience with understanding and updating Gherkin (Given/When/Then)
  • Hands on experience on with Test cycle management tools like JIRA/HP ALM
  • Ability to read/comprehend automated scripting languages (e.g. Java, Ruby, etc.)
  • Experience in testing SOAP / REST services
  • Must have working knowledge in building and executing automation scripts
  • Can build and understands requirement and business modeling such as class diagram and activity/sequence diagram
  • Team Player with strong communication and interpersonal skills
  • Must be detail oriented and capable of analyzing issues from the perspective of customers/users
  • Must work collaboratively with BSA/Developers and proactively identify defects during each Iteration / Sprint
  • Experience with payment networks, authorizations, credit / debit
  • Experience with ISO8583 message format
  • Experience testing and validating OLTP style applications
  • Experience with evolving payment ecosystems
40

Quality Analyst Resume Examples & Samples

  • Work as part of the Corporate Customer Service scheduling team
  • Help ensure each call center is staffed appropriately 24/7/365
  • Create forecasts and staffing plans for all areas of customer service
  • Create and maintain requirements for PTO (Paid Time Off), Holidays and shift bids
  • Produce and review reports; recommend productivity and efficiency improvements
  • Ensure service level goals are exceeded for all functions
41

Quality Analyst Resume Examples & Samples

  • Applications submitted without a resume will not be considered
  • Building and executing QA test cases
  • Building procedure documentations
  • Implementing clients in SIMS
  • Performing data validation of SIMS integration
  • Data gathering and analysis for Product Management software acquisition
  • Coordinating and managing support of Product Development-client programs
  • Building test data for QA execution
  • Providing smoke testing for development builds
  • Working knowledge of architecture of Web based software application
  • Working knowledge of HTML and Cascading Style Sheets (CSS)
  • Working knowledge of Microsoft Office suite
  • Ability to function in a fast-paced collaborative work environment
  • BS degree in science is required and a Master degree in science is preferred
  • Ability to manage multiple job tasks at one time
  • Able to focus in a fast paced, flexible environment
  • Able to build a positive work environment across many sites and influence leaders outside of direct responsibility
42

Quality Analyst Resume Examples & Samples

  • Provides quality assurance for The Limited’s desktop, tablet, and mobile eCommerce websites
  • Supports testing of The Limited’s Omnichannel initiatives
  • Provides support of business users by troubleshooting and resolving functional and technical issues
  • Consults with peers within IT on assigned projects to leverage department best practices and methodologies
  • Assists Business Analysts in the definition of charters, requirements, and wireframes for changes to the website
  • Uses requirements and development specifications to create detailed test cases; consults with Business Analysts, Technical Architects, and Technical Analysts, as needed ,to clarify and ensure depth and breadth of testing
  • Performs testing and analysis tasks on the overall architecture of hardware, software, and networking systems
  • Develops, implements, and maintains test plans, schedules, and scripts for systems, integration and user acceptance testing
  • Serves as liaison between eCommerce and other IT systems within The Limited in the coordination of testing
  • Serves as liaison between eCommerce and The Limited’s third party vendors in the coordination of testing; coordinates load testing with third party vendors to ensure acceptable system performance during expected peak traffic periods
  • Performs usability testing for total system performance, reliability, scalability, and security
  • Maintains a record of test progress and test results via use of manual tracking or automated testing tools
  • Designs, builds, and schedules regression test scripts through use of automated testing tools
  • Communicates testing status to business and IT management; raises awareness of issues from testing that may prevent projects from being completed on schedule and/or within budget
  • Creates process documentation for support tasks and new website feature/functionality
  • Works under moderate supervision with some latitude for independent judgment
  • Degree in Computer Science, Management Information Systems, or equivalent experience
  • 2-4 years of experience in a quality assurance environment
  • Experience serving in a quality assurance role within a retail organization is preferred
  • Experience with automated testing tools and issue tracking solutions is preferred
  • Experience in programming and/or systems technical support areas is preferred
43

Quality Analyst Resume Examples & Samples

  • Understanding (preferred experience) in scripting tools – PERL, Python, VB Scripting, etc
  • Good working knowledge of XML
  • Understand DTD/Schemas
  • Experience with designing automated and semi-automated tests of non-GUI, highly programmable, large-test-matrix products (such as data processing tools, compilers, or databases)
44

Quality Analyst Resume Examples & Samples

  • Mentor and coach associates
  • Maintain knowledge of market trends and changes in forms and wording
  • Provide a second-review audit of polices checked by on and offshore associates
  • Track errors and ensure continued development of associate capabilities
  • Perform policy checks on complex, rush, or overflow policies
  • Facilitate communication and hand-offs between offshore and domestic associates
  • Ensuring group policy requirements (legal, regulatory and compliance) are met
  • Check policies against supporting documentation, comparing and documenting results against the first-check performed by Policy Checking Associates
  • Ensure that list of errors is accurate and properly communicated to the Broker
  • Provide results of the audit to offshore associates, utilizing each error as a coaching or mentoring opportunity
  • Ensure that offshore individual policy checking capabilities are adequately developed within specified time frames for assign associates
  • Provide first policy checks on those that are considered complex, are needed on a rush basis, or are considered overflow during peak volume periods. This includes working with Brokers and Offices to finalize endorsement request to the carrier and policy transmittal letter to the client
  • Manage work against due dates and other time lines
  • 7+ years of commercial property & casualty insurance experience in a role that requires technical expertise, analyzing insurance wording in policies, advising clients on appropriate coverage, and/or interpreting coverage
  • Must have insurance licenses as required by law or be able obtain required licenses within 90 days of employment
  • Previous experience in supervision, leadership or in mentor/coaching roles a plus
  • Able and willing to work a flexible work schedule as agreed
  • Able to direct performance improvements as a result of audit findings
  • Customer service focus
  • Excellent verbal and written communication skills to include phone conversation and email communication
  • Demonstrated analytical ability, strong decision making skills, and conflict resolution
  • Problem solving abilities, including critical thinking, research, quantitative skills, creativity
  • Very Strong Attention to detail and process orientation
  • Technology acumen to adapt to multitude of technology based systems
  • Time management and organization skills
  • Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRM)
  • LI-KH1
45

Quality Analyst Resume Examples & Samples

  • Strong attention to detail is required
  • Risk Control, Quality, Compliance, and/or Audit related experience is preferred
  • Knowledge of Chase products and services, business applications, and systems
  • Strong Verbal, written and listening communication skills
  • Team player with strong collaborative qualities and a positive demeanor
  • Effective time management, flexible and able to adapt to a changing and dynamic environment
  • Ability to make independent decisions or work within a team without manager involvement
  • Strong analytical and problem solving skills with the ability to interpret data and its impact on business operations
  • Strong interpersonal skills to interact at all staffing levels, including senior management team
  • Computer and Software Knowledge are required. Proficiency with MS Outlook, Excel, Power Point and Word also required
  • Ability to multi-task and persevere regardless of the obstacles
  • Must meet deadlines and share information with entire team when decisions are made that affect the customer experience, reputational risks, financial risks, and regulatory risks or operational risks
  • Must be able to cope with continuous change, and participate by recommending process improvement ideas
46

Quality Analyst Resume Examples & Samples

  • Strong Microsoft Office skills, especially Excel, Word, Project, and Outlook
  • Strong business interpersonal and communication skills (written and verbal)
  • Language skills in addition to English a plus
47

Quality Analyst Resume Examples & Samples

  • 4+ years of QA testing experience
  • 2+ years experience with testing mobile applications
  • BS or MS in Computer Science or related field
48

Quality Analyst Resume Examples & Samples

  • Deliver and participate in process improvement initiatives for the account being supported and for a better End User Experience
  • Ensures that Quality Processes are being followed by Operations through QA Avenue, Calibrations and QA Sessions
  • Review of Quality Standrads to address process gaps identified
  • Strong influencing and negotiation skills with stakeholders and the broader Operations team
  • Excellent analytical and complex problem solving skills to support recommendations and escalations
  • Experience in quality monitoring from a technical field is an advantage
  • Proficiency in Excel and Macros
  • Professional maturity to drive continuous improvement
  • 30F MDC 100 Building, E. Rodriguez Jr. Ave. cor Eastwood Ave., Brgy. Bagumbayan, Libis, Quezon City
49

Quality Analyst Resume Examples & Samples

  • 0-2 years experience (academic or through internships) in statistical analysis and project management
  • Proficient PC skills. Working knowledge of databases, spreadsheets, word processing, and statistical software programs. Knowledge of business (operational, clinical, and financial) statistics and data analyses techniques. Ability to manage and analyze data. Strong analytical thinking and problem-solving skills
  • Experience in an academic medical center. Experience with QlikView or similar data analytics tools
50

Quality Analyst Resume Examples & Samples

  • Develop quality analysis insights into biweekly and monthly reports
  • Biweekly and monthly QA report such as Quality Dashboard and SA Report review with senior management team
  • Create clear follow up options to improve the end to end customer experience
  • Facilitate and conduct eBay Quality regime and calibrations with particular focus on frontline and customer experiences
  • Proactively work to resolve problems that may hinder frontline performance and KPIs and discover other related issues
  • Work with coaches and supervisors to manage employee performance and discover related solutions
  • Keep update new information about QA tools or measurement system to the team
  • Provide QA updates for APAC
  • Perform other APAC level quality related projects
  • Excellent communication, organizational and interpersonal skills
  • Familiarity with working on the Internet and working knowledge of Microsoft Office programs such as Outlook, Excel and Word
  • Customer focus. Genuinely cares about people, is available and ready to help
  • Comfortable working independently, taking ownership, you listen carefully to input, and sensitive to changing personal demands and requirements and changes accordingly
  • Excellent data analysis and process flow optimization skills
  • Problem solving skill: Use rigorous logic and methods to solve difficult problems with effective solutions,
  • Supports team to exceed goals successfully. Steadfastly pushes self and others for results
51

Quality Analyst Resume Examples & Samples

  • Management and maintenance of the Quality documentation system
  • Issuance and tracking of change controls, deviations, CAPAs, complaints, etc
  • Life-cycle management of SOPs, Forms and other related documents for all departments
  • Have the capacity to train personnel on salient aspects of the Quality System, e.g., for SOP updates, and mentor and instruct others on the correct use of it
  • Be the main point of contact for personnel for documentation/systems related matters
  • Be involved in the development and implementation of different aspects of the Quality System that will be rolled out across the company
  • Assist in the development and execution of annual GMP training
  • Assist in the development and presentation of Quality metrics to Corporate
  • Adherence to Company Health & Safety procedures
  • Participate in training programmes
52

Quality Analyst Resume Examples & Samples

  • Work on project schedule, and deliveries and documentation
  • Research problems discovered by clients/billing admin/RM/QA or product support
  • Create/implement/test exception procedures on Advantage
  • Prepare the data mining, processing, analyzing and interpreting data and information from large databases or warehouses
  • Research problems discovered by clients/billing admin/RM/QA or product support and develop solutions to the problem
  • Use Excel/Access Services for validation and verification through DB linkage
  • Work on project schedule, and deliveries and documentation. Flexibility and adaptability to adjust to changing requirements, schedules and priorities
  • The ability to socialize ideas, make recommendations and gather team consensus to move forward in performance tuning
  • Validate exception reports of pre/post migration process Automate Backup and Recovery plans to reduce the risk of failed or natural disaster
  • Ability to communicate well both oral and written with peers, superiors, clients and internal BNY departments. Organizational / co-ordination skills, ability to delegate. Anticipate problems, propose solutions and be able to clearly understand and describe issues. Demonstrate initiative in solving day-to-day problems and in contact with other teams / departments
53

Quality Analyst Resume Examples & Samples

  • Taking an active role in complaint vigilance to ensure compliance to J&J and regulatory requirements
  • Maintain and evaluate Annual Product Quality Reviews to ensure consistent product quality
  • Conduct Marketing Authorisation Reviews to ensure products comply with regulatory requirements
  • Complete and review technical documents of new and modified products prior to product release
  • Maintain quality responsibility agreements with manufacturers
  • Take a lead in the management of an effective document control system
  • Assist Q&C members to continually identify opportunities for improvement
  • Prepare quality reports as required
  • Work with peers in other functions to improve company processes. Be pro-active in communicating future Q&C hurdles in order to avoid business interruptions
54

Quality Analyst Resume Examples & Samples

  • This QA Analyst will ensures effective implementation and execution of the Kraft Heinz Supplier Quality Management System across an assigned product category. The position provides visible quality leadership ensuring that KFG supplier quality standards are understood and met through on-site assessments. This position also ensures that best practices are replicated across the category. This position requires travel up to 70%
  • Lead development and Implementation of an integrated supplier quality management strategy
  • BS Degree in Food Science, Microbiology or other related field
  • 1-2 years of experience in food or CPG industry is required
  • Lean Six Sigma to support Supplier Integration
  • Understanding of the procurement processes
  • Food safety and regulatory requirements
  • Supplier expectations in Food Safety, Regulatory and Quality
55

Quality Analyst Resume Examples & Samples

  • Deliver results through efficient quality control of accounts
  • Complete interaction assessment to ensure that Level 1 and Level 2 Analysts are adhering to processes and procedures
  • Close monitoring of account creation, movements and deletion through audits and remediation based on a sample size
  • Monitors Call and SDM to ensure compliance and adherence to Quality Standard Process
  • Oversee effective reinforcement and implementation of compliance
  • Drive improvement to Overall End User Satisfaction Experience (Voice of the Business)
  • Participation in bi-monthly calibrations with Operations and other Support Teams
  • Review of Quality Standards to address process gaps identified
  • Monitoring quality performance by gathering relevant data and producing daily, weekly and monthly statistical reports
  • Provide on-going analysis and communication with respect to Quality
  • Bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures
  • Identifying relevant quality-related training needs and delivering training related for Quality improvements
  • Keen understanding of Policies and Process
56

Quality Analyst Resume Examples & Samples

  • Bachelor’s degree in Logistics, Supply Chain, Computer Science, Engineering, or equivalent work experience is preferred
  • 5+ years of experience (warehousing or logistics preferred). Quality Assurance or Inventory experience strongly preferred
  • Travel very light
57

Quality Analyst Resume Examples & Samples

  • Manages products analysis and origin certificates requests Inbox
  • Prepares products analysis, origin and conformance certificates, provides them to customer
  • Prepares and updates documentation, related with products certificates
  • Guides and manages the revision and issuance of global and site specific controlled documents using Agile eDMS – our controlled Document management system
  • Supports team in other Quality Assurance activities
58

Quality Analyst Resume Examples & Samples

  • Prepare the Appraisal Review work files including printing, running collateral assessment tools, assigning, and initial data entry and logging of appraisal review requests
  • Complete a Quality Control Checklist on appraisal reports, both prefunding and post close lending
  • Review and compare the appraisal report under review to the assessment tools and determines the adequacy and completeness of the appraisal report
  • Analyze general appraisal methodology and comparable sale selection on appraisal reports
  • Monitor of daily workflow of appraisal review requests
  • Assist with queries, notifications, and escalations of appraisal review requests
59

Quality Analyst Resume Examples & Samples

  • Managing the development of test procedures/scripts for multiple functional areas within the business line
  • Investigating compliance of the laws, regulations, internal policies and procedures that apply to one or more functional areas supported
  • Ensuring proficient knowledge of the operations of the functional areas
  • Monitoring key risk indicators and emerging risks to identify potential edits or updates for existing test scripts/procedures
  • Managing key risk indicators and emerging risk monitoring for one or more functional areas
  • Performing routine to moderately complex testing and control assessment activities in accordance to the annual test plan
  • Creating comprehensive audit trails/work papers and assessing and documenting appropriate test conclusions
  • Identifying control deficiencies and documenting test results
  • Acting as Quality Control Program (QCP) liaison for one or more functional areas
  • Managing business unit meetings
  • Leading collaboration sessions with the business unit to vet test findings and review testing results
  • Identifying and documenting the process to pull samplings
  • Updating Performance to Plan tracking report and ensuring QA Test Schedule is being executed according to the annual plan
  • Maintaining accurate and complete records and preparing statements and reports
  • Providing monthly QCP test results reporting
  • Providing project and analytical support for medium projects and/or assisting with larger, more complex projects
  • Five to seven years of experience in an applicable risk management environment - Applicable professional certifications
  • Proficient systems knowledge for data mining and user proficiency
  • Proven critical thinking and analytical skills
  • Advanced knowledge of card-related laws and regulations, and an understanding of the payments industry
  • Demonstrated ability to interface effectively with various levels of management
  • Excellent written, verbal, and interpersonal communication skills
  • Strong process facilitation and project management skills
60

Quality Analyst Resume Examples & Samples

  • Six months to one year of experience in quality analysis and measurement activities
  • Basic knowledge and understanding of the products and services applicable to the assigned area
  • Basic knowledge of the productivity and accuracy standards of the assigned area
61

Quality Analyst Resume Examples & Samples

  • Direct and conduct internal and external audit requests and provides findings and recommendations to management
  • Ensure department compliance with regulations and controls and communicate training needs to management
  • Ensure data integrity and reporting accuracy during process and procedural updates
  • Act as a resource for Operational best practices, standards, or current procedures
62

Quality Analyst Resume Examples & Samples

  • Reviews, evaluates, designs, and implements tools for quality and safety data analysis, display, and reporting
  • Accountable for designing and communicating valid and reliable data and information concerning the quality and safety of patient care in the US Family Health Plan network
  • Supports the USFHP HEDIS improvement efforts by assisting physician practices to succeed on performance and quality initiatives
  • Develops targeted areas for priority focus and determines metrics by practice to evaluate progress
  • Prepares a quarterly package of quality and safety metrics at both the plan and provider level to be used for monitoring both USFHP and provider performance. Works with the Medical Director, USFHP and others on corrective action plans
  • Assists Quality Manager with Quality Management Committee (QMC) meeting preparation. Works closely with USFHP Quality Management Committee (QMC) to ensure priority performance goals are met. Creates report tools to ensure ongoing performance improvement activities are successful
  • Analyzes data from various sources including but not limited to: NCQA Quality Compass database, THP HEDIS disease registries, Health Plan claims databases, physician practice management systems and electronic health records
  • Utilizes data to identify barriers to performance achievement. Develops project plan with tools and techniques for operational changes and best practice systems that demonstrate improvement over time
  • Maintains a consultative relationship with physician practices and adapts project plans to optimize performance and foster information exchange. Involves USFHP Medical Director in development of improvement plans, as appropriate
  • Administers targeted USFHP member and provider outreach programs with the goal of improving outcomes, patient safety and/or utilization. Conducts patient reminder calls and/or mailings regarding preventive health screenings
  • Leads various projects and participates in activities as directed by the Manager of Quality and Performance Improvement and USFHP Medical Director
  • Works with practices to develop necessary elements of Patient Centered Medical Home, including: open access scheduling; group visit program; improved coordination of care; health promotion and preventive care monitoring
  • Prepares meeting materials for quarterly quality meetings, including those for the USFHP Quality Management Committee (QMC) and the Clinical Quality Assurance Committee (CQAC)
  • Effectively utilizes technology to improve the quality of patient care and patient experience
  • Works closely with St. Elizabeth's Health Care Adult Medicine Practice Manager to implement operational changes necessary for PCMH recognition
  • Serves as liaison with IT Department during PCMH and various other system and software enhancement projects. Helps build, improve and maintain relationships with USFHP physicians and practice managers
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
  • Commits to recognize and respect cultural diversity for all customers (internal and external)
  • Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed
  • Analytical skills required and the ability to collect information from various sources, summarizes and interprets data appropriately
  • Proficient in various information systems and software applications, including the ability to develop queries using internal report writing software
  • Strong project management skills including the development of project parameters, goals, timelines and outcome measures
  • Knowledge of managed care concepts and physician practice operations
  • Self-directed analytical abilities; ability to synthesize data into meaningful information for action
  • Detail oriented with the ability to work independently under limited supervision
  • Ability to read, analyze and interpret professional journals, technical procedures or government regulations
  • Strong communication skills with the ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, regulatory agencies, management and the general public
  • Strong analytical skills with the ability to define problems, establish facts, and draw valid conclusions
  • Exhibits effective interpersonal skills and professionalism
63

Quality Analyst Resume Examples & Samples

  • Reviewing the service resolution documentation and process adherence for the Pharmacy Service Specialist team
  • Perform Quality audits to determine process improvement opportunities
  • Review/monitor results of appeals work and escalate as necessary
  • Demonstrate understanding of applicable PSS role requirements/ guidelines(e.g., documentation and accuracy)
  • Demonstrate and apply understanding of established Quality concepts and principles
  • Demonstrate knowledge of role processes-flow processes/procedures
  • Utilize applicable systems/tools to maintain and document Quality metrics/outcomes (e.g., SharePoint, RxConstruct, SFDC, Excel, ect.)
  • Document quality/efficiency/effectiveness, using applicable metrics and tools
  • Review/analyze quality data/metrics/reports and associated remediation/performance improvement opportunities
  • Manages ongoing contract relationships and service delivery to clients for one or more accounts
  • Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery
  • Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
  • Basic, structured, standard approach to work
  • 2+ years of experience in a quality environment
  • Performance rating of M or better for at least 2 consecutive years
  • Demonstrated expertise in the PSS role or equivalent experience
  • Familiarity with OptumRx products, systems and processes
64

Quality Analyst Resume Examples & Samples

  • Should be a Graduate
  • Should have prior international voice process experience in Quality
  • Good knowledge of MS Office , MS Excel
  • Excellent written and oral communication skill
  • Should be flexible to work in 24X7 environment
  • Should have a passion to work under pressure & zeal to perform
65

Quality Analyst Resume Examples & Samples

  • 20% - Maintain current process data collection plans and performing the necessary analysis/metrics required per our policies & procedures
  • 20% - Support Engineering related issues and assisting with data collection & analysis on problem solving activities, MRB, corrective action verification, etc
  • 20% - Focus on improving quality control & inspection methods/techniques. This will include analyzing current & proposed gauging systems for data accuracy and reproducibility and using basic statistical techniques to support conclusions
  • 20% - Prepare presentation related materials in support of internal & external meetings and other contractual requirements
  • 20% - Support quality system development & implementation including specific focus on supporting and reviewing Shipping related documentation & records
66

Quality Analyst Resume Examples & Samples

  • Participate in technical product, document & defect reviews and status meetings. Provide input on product deficiencies & possible development and integration process improvements
  • Evaluate solution requirements for proper integration into the software stack, as well as, the end user experience. Utilize best practice review technology & skills, related technical material, product training & experience to provide constructive technical feedback & ensure test coverage
  • Efficiently create & maintain in-depth, accurate & reusable test case documentation. Ensure that project test cases and scripts are well documented & enhanced in a timely manner throughout the testing cycle. Ensure that tests are repeatable and can be efficiently reused and executed by other team members as required. Ensure quality work, little or no rework required
  • Independently setup, install, configure & maintain the test environment (physical and virtual), equipment & test tools
  • Independently execute tests, analyze, record & maintain test data, provide detailed status. Identify product test deficiencies, work scope changes that may affect the test effort and schedule - communicate all issues and concerns effectively to all pertinent parties
  • Work directly with the network architect team to obtain and test network MSI packages for network certification
  • Work directly with the host network to obtain certification scripts, test cards and all certification material required for the certification effort
  • Work directly with the networks on certification for turning on audit logs, requesting a host load to the ATM, executing certification scripts, sending communication of certification status and report outs, setup meetings with network and Diebold team for certification status and go/no go meetings and attending monthly network meetings as required
  • Accurately maintain certification results and provide to Network Partners and Network Management team to verify network compliance (Send final certification results to the network and team (receipts, test scripts, close-out report)
  • Three plus years of software development, integration testing experience or Quality Assurance experience within software development
  • Experience in writing, reviewing and designing test cases to ensure product requirement testability. Test Automation experiences a plus
  • Ability to work well with others, highly motivated, a team player, good communication & problem solving skills
  • Prefer previous technical or testing experience with MS products, Windows, Internet/Intranet, TCP/IP, client server systems, HTML,CustEmize, JAVA, C++ programming, databases, Object Oriented Technologies or Open System Architecture
67

Quality Analyst Resume Examples & Samples

  • Documents and analyzes test results; and makes recommendations to improve overall quality
  • May be responsible for testing purchased third-party software and/or services to ensure that company standards and end-user requirements are met
  • May provide quality-related training
  • Ability to review tests and evaluate the work of others
  • 2-5 years of related quality assurance experience
68

Quality Analyst Resume Examples & Samples

  • 10 years experience in quality with Bachelor' s degree or 8 Years with Masters
  • Understanding of Quality Assurance practices and processes
  • Understanding of capital asset planning and justifications
69

Quality Analyst Resume Examples & Samples

  • Identify and document CTQs
  • Use quality monitoring data management system to compile and track performance at team and individual level
  • Make continuous improvement recommendations based on monitoring observations
  • Conduct quality focus groups with agents and leadership to gain feedback, share best practices and gather any concerns
  • Develop and deploy communications and related material as they pertain to quality
  • Data analysis and application related but not limited to the Customer Service and Finance Groups providing actionable data
  • Participate in design and implementation of call monitoring formats and quality standards
  • Coordinate and facilitate call calibration sessions for call center staff
  • Bachelor’s degree with at least 3 years' of related work experience required or equivalent
  • Experience conducting quality analysis in a service or manufacturing environment to include error-proof process design, measurement, and assessing results
  • Prior experience identifying and developing CTQ processes and workflows
  • Must be an effective listener with the ability to monitor large volume of calls on a monthly basis ensuring customer service and accuracy
  • Must be able to read and interpret documents such as technical data, business requirement documents, operating and maintenance instructions, and procedure manuals to monitor quality of use
  • Ability to be discreet and keep private information confidential
  • Ability to take complex ideas and communicate them succinctly and clearly through professional documentation
  • Ability to identify the use of proper grammar and punctuation
  • Must have experience in working with diverse stakeholders
  • Must have high proficiency in the Microsoft Office suite
  • Working knowledge of call monitoring systems, case management systems and knowledge base systems (VFIRE/HEAT/MOXIE preferred)
  • Working knowledge of best practices relevant to QA procedures in a call center environment
  • Possess a working knowledge of project management methodologies
  • Have a Service background/Financial Services background
  • Possess a working knowledge of Six Sigma Methodologies
70

Quality Analyst Resume Examples & Samples

  • Develop and implement quality plans, programs, and procedures
  • Ensure processes and products conform to established company and regulatory standards
  • Review, analyze and report on quality discrepancies to include corrective actions for recurring discrepancies
  • Coordinate, maintain and deliver documentation to the customer and other external organizations
  • Participate in Peer Reviews and Product Reviews as a principal team member to ensure 1st time quality and compliance to program and company requirements
  • Participate in contractual reviews and audits, program/IPT meetings, and configuration control board meetings
  • Perform audits of the engineering and management processes to assure compliance to established policies, procedures, work instructions, contractual requirements and program specific plans
  • Witness execution of software verification tests to ensure tests are executed in accordance with approved test procedures, requirements are fully verified, and that all test procedure and software anomalies are documented and tracked to closure
  • Bachelor’s degree from an accredited college in Science, Technology, Engineering & Math (STEM) or related field of study and 6 years related experience
  • Bachelor’s degree from an accredited college in Science, Technology, Engineering & Math (STEM) or related field of study and 10 years related experience
  • Strong understanding of software processes to include software development and configuration management
  • Experience drafting, editing, and proofreading technical documents
  • Ability to determine and implement improvements to existing software processes
  • Excellent collaboration and communication skills, with the ability to communicate technical messages clearly to all levels of leadership
  • Auditing experience, preferably to ISO 9001/AS9100
  • Familiarity with Microsoft Office products: Power Point, Outlook, Word, Access and Excel
  • Experience with and understanding of software development and configuration management tools, databases, or scripting languages
  • Experience streamlining processes to include implementation of tools
  • Position prefers a candidate with a current Secret Clearance
71

Quality Analyst Resume Examples & Samples

  • As a self-starter who can work with minimal direction, implements GMG DSC program quality plans and procedures to execute the quality function at Ft Greely, Alaska
  • Using quality processes and concepts, and program specific tools, provide compliance to program contractual requirements
  • Review, analyze and report on quality discrepancies related to SW/HW installations and upgrade processes, for Ground Systems and PME/PBL operational products and systems
  • Investigate problems and develop disposition and corrective actions for recurring discrepancies
  • Must have good interpersonal skills to successfully interface with a diverse group of individuals including product development, engineering, customers, vendors and subcontractors and team members to ensure requirements are achieved
  • Recommend preventive/corrective actions, dispositions and modifications and improvements
  • Support operations and sustainment of missile field assets to ensure the system is fully mission capable 24/7/365
  • Bachelor’s degree or equivalent experience and 3 years quality assurance or related experience
  • GMD or related missile defense program experience
  • Physically able to work outside in extreme temperatures, climb ladders, stand for long periods of time, work at heights
  • Can work flexible schedules to include nights, weekends and early mornings
  • Computer literate (understands how to navigate through GUI screens)
  • Bachelor’s degree or equivalent experience and 5 years quality assurance or related experience
  • Quality certifications such as ASQ
72

Quality Analyst Resume Examples & Samples

  • 3 Years with Bachelors; In lieu of formal education, 7 years of relevant experience may be considered
  • Demonstrated ability to communicate effectively across multiple disciplines, including Engineering, Supply Chain and Manufacturing
  • Previous quality assurance experience, and understanding and application of principles, concepts, practices, and standards
  • Able to collaborate in a team environment
  • Able to prioritize and adjust tasks to accomplish the project result
  • Ability to obtain a DoD security clearance
  • Demonstrated proficiency with MES software
  • Demonstrated problem solving skills and willingness to take responsibility for ensuring customer satisfaction are needed for this position
73

Quality Analyst Resume Examples & Samples

  • Implement GMD DSC program quality plans and procedures to execute the quality function
  • Using quality processes and concepts, and program specific tools, ensure compliance to program contractual requirements and the statement of work
  • Review, analyze and report on quality discrepancies related to SW/HW, installations/upgrade, system testing, for NG Ground Systems products and operational capabilities
  • Investigate problems and develop disposition and correcting actions for recurring discrepancies
  • Interface with product development, engineering, testers, customers, vendors and subcontractors and team members to ensure requirements are achieve
  • Audits and implement preventive/corrective actions and improvements
  • BS degree and 3 years experience in a quality assurance or related experience
  • Holds current Secret Clearance or ability to get one
  • Physically able to travel, work outside occasionally, stand or sit for long periods of time
  • Can work flexible schedules to include occasional off normal hours as necessary to meet commitments
  • Possesses good interpersonal skills to successfully interface with diverse groups or individuals
  • Can travel ~25% of time as necessary to support installations and testing on customer sites
  • Self-starter with demonstrated problem-solving skills who can work with minimal direction
74

Quality Analyst Resume Examples & Samples

  • Test Specialist for NG-CMMS3 application in Manufacturing Product line
  • 5+ years of progressive IT experience with atleast 3 years in Software Testing
  • Good working experience of Quality Center/ALM, SQL Server
  • Expert in application testing requirements and tools
  • Software test strategy, planning, documentation, automation and process improvement experience
  • Experience testing with multiple delivery methodologies such as Agile and Waterfall
  • Capability to perform at a very high level of technical competence and maturity, dealing with multiple assignments and ability to handle difficult situations
  • Excellent written communication skills, including the ability to summarize key aspects of work for management
  • Proficiency with Quality Centre (ALM), MS Office Suite (Including Word, Excel, Outlook, PowerPoint, Access, Visio, and MS Project)
  • Must have initiative and proven ability to independently drive projects to completion and ability to work within the full software development life-cycle in a large scale enterprise environment
  • Client experience preferred
  • Experience in Agile testing
  • Experience with client-server, services, web, mobile, database, and SOA technologies/ frameworks
  • Experience writing/running automated scripts in QTP
  • Load and Performance Testing
  • Understand the business requirements
  • Computer Science, Engineering or related
75

Quality Analyst Resume Examples & Samples

  • Train and ramp up in internal application policies (client-specific)
  • Conduct regular quality assessment on program operators using golden sets (i.e. hypothetical test questions) for program operations, disagreement ratios, and throughput analysis
  • Synthesize themes, defects, risks, and agent performance into clear insights and well-developed action items
  • Develop golden items for operator review
  • Monitor productivity expectations by analyzing throughput of agents
  • Work closely with counterpart QA to determine QA assignment schedules and collaborate on quality operation tasks
  • Provide regular weekly status updates on QA performance for program performance to key project stakeholders
  • Bachelor’s degree (Statistics, Data Science, and Cognitive Science highly preferred)
  • 4+ years of customer service QA experience preferred
  • Demonstrated examples of building QA initiatives or data insights from incubation to effective, clear business impact
  • Strong people and communication skills. You’ll work to provide feedback to your team and data insights for project stakeholders in a well-developed manner
  • Strong understanding of customer service metrics, as well as the function role of QA within business operations
  • Content moderation, user support, product quality, or human computation background highly preferred
  • Experience working with LMS, developing SOPs, and providing team trainings
  • Savvy with Google Docs and Google Drive
  • Intermediate to advanced Excel experience
  • Knowledge and experience in conducting calibration sessions and take appropriate actions to improve as required
  • Experience with developing in quality sampling techniques
  • You’re analytical, with a strong eye for detail and organization
  • Certified BPO Quality Analyst (CBQA) or similar certification
  • Knowledge and experience in ISO and COPC standards
  • Experience in product support environment
  • Interest in machine learning, crowdsourcing processes, and human computation models
76

Quality Analyst Resume Examples & Samples

  • Analyze complex credit reporting data for inaccuracies and deficiencies
  • Coordinate transactional testing to monitor data input errors and identify patterns (systematic, procedural, training, etc.) in order to provide recommendations to improve quality
  • Determine opportunities for process optimization and automation; implement automation through the use of technology where possible
  • Ensure the timely and accurate completion of all tasks and activities within the work unit, ensuring transactions are completed following regulatory guidelines and internal procedures, and meeting defined service levels, goals, and expectations
  • Maintain accurate and detailed documentation of processes, results, and analyses
  • Coordinate quality assurance activities with internal and external partners
  • Document and track issues and work with business units to ensure completion of resolutions
  • Manage reviews of operating tasks and functions to ensure department adheres to all regulations
  • Assist Managers / Supervisors with updating and implementing internal controls and procedures as risks are identified
  • Review and track daily/weekly/monthly statistics, and trends
  • Perform special projects and other duties as required
  • College degree in a business related field or commensurate work experience required
  • Familiarity with credit bureau data and furnishing preferred
  • Familiarity with the following database environments; ICDW, INFOPROD, BUSPROD
  • Knowledge of CCB support systems preferred; C3, MSP, ALA, CALS, Recovery1, CMS/DDA, LAW, CART, EPIC, MARS, SSRS, e-OSCAR, TU Direct, Experian Access, Equifax ePort, Innovis Data Solutions, Envision
  • Knowledge of credit reporting processes and procedures, Risk, Quality, Compliance, and/or Audit related experience is preferred
  • Solid PC / software knowledge, particularly Excel and PowerPoint
  • Must be able to perform responsibilities with minimal supervision
  • Must be able to manage multiple tasks simultaneously
  • Strong initiative to introduce, implement, and support improvements to current practices and procedures
  • Must have above average communication skills and be able to lead group meetings and discussions covering complex topics
  • Strong technical aptitude, particularly with SQL is preferred
77

Quality Analyst Resume Examples & Samples

  • Perform receiving, product and shipping inspections of hardware in production facility to ensure conformance with company, contract, and regulatory requirements and standards
  • Interpret engineering drawings for tolerances, coatings, and marking specifications
  • Translate engineering drawings into quality requirements in order to develop product inspection checklists
  • Work with suppliers to ensure conformance to engineering drawings and First Article Inspections
  • Review, analyze, and report on quality discrepancies
  • Investigate problems and determine disposition; identify corrective actions for recurring discrepancies
  • Perform process and product audits
  • Review test plans, test cases, and completed reports for completeness and consistency
  • Interface with Production and Systems Engineering functions to address quality through drawing and integration/ assembly instruction design and peer reviews
  • Witness/monitor testing
  • Bachelor’s of Science degree and 6 years of quality or manufacturing parts inspection experience. 10 years of relevant experience may be accepted in Lieu of a degree
  • Proficiency in review of engineering drawings and inspection of hardware/material
  • Ability to work as part of a team to support accomplishment of team goals
  • Lean / Six Sigma or statistical quality control experience
  • Experience with CNC coding, manufacturing, and inspecting parts to ASME Y14.5M Geometric Dimensioning and Tolerancing standards
78

Quality Analyst Resume Examples & Samples

  • Obtain and review Supplier requirement documentation for accuracy and compliance to procedures by working with Baxter employees and suppliers as needed
  • Resolve areas identified as compliance issues related to supplier requirements
  • Act as Subject Matter Expert (SME) for the New Supplier Request process and communicates documented issues with the requestor and Cross Functional Team
  • Interpret and execute policies and procedures that affect the organizational unit (primarily Acquisitions and Divestitures)
  • Utilize the Global Supplier Quality Trackwsie System (GSQTS) and Supplier Audit Module (SAM) for creation of supplier, Master and requirement records, maintaining supplier quality records and uploading New Supplier requirements
  • Executes protocols for Acquisitions and Divestitures
  • Interact frequently with functional peer groups
  • Strong interpersonal skills and great attention to detail are necessary
  • Team player with good problem solving skills, and good verbal and written communication skills
  • Must be able to handle multiple projects concurrently, must have computer experience
  • Working knowledge of FDA Regulations
  • Application of Supplier Quality procedures and policies when qualifying suppliers
  • Issue identification and recommendations for resolution to keep Acquisition and Divesture projects on track for due date
  • Bachelor’s degree in the life sciences
  • 1 – 3 years of experience working in a pharmaceutical or medical device industry
79

Quality Analyst Resume Examples & Samples

  • Bachelor degree, major in related Engineering Discipline
  • Above 5 years working experience for SQE, experience on connector will be preferred
  • Excellent written & verbal English
  • Familiar with stamping, molding, assembly process and quality control method
  • Be familiar with ISO9000/TS16949 and other quality system
  • Familiar with quality tools such as PPAP, SPC, MSA, FMEA, and Control Plan
  • Certified internal audit will be plus
  • Good analytical and problem solving skills, familiar with 8D
  • Excellent in Excel, Word and PowerPoint
  • Good time management skill, prioritize assignment well
  • Positive working attitude, with good communication skill and strong confidential sense, resolving complex problems neatly
  • Experience on CQE will be preferred
  • Participate in new source decision, responsible for new supplier audit, development and qualification
  • Supplier APQP process management, especially design review, quality control plan resource verify
  • Run at rate on-site and on time PPAP approval, compliance report follow up
  • Define & update incoming inspection plan and QIP, boundary samples and inspection gauge of approval
  • Supplier engineering change management and follow up
  • Summarize & monitor supplier quality performance (DLPM, DPPM, and CC), drive the supplier to CIP
  • Supplier annual audit and irregular audit when necessary
  • Handling nonconforming issue and initiate actions to supplier with 8D problem solving, drive the supplier to do error-proof action
  • Participate in customer/internal audit of responsible supplier and respond all relevant CA
  • Filing related documents of SQE, such as supplier issue list, supplier meeting, deviation, ECN list
  • Coordinate TE internal team to drive or support the supplier when necessary
  • Hold the supplier quality review meeting of top worst supplier with sourcing team
  • Training the supplier on TE request and others base on the supplier situation, share the lesson learned to the supplier in time, make sure supplier overall quality meet TE target
80

Quality Analyst Resume Examples & Samples

  • Quality system management. To establish,maintain and optimize quality system effectiveness and suitability
  • Perform process audit and follow up relative actions to maintain and optimize product quality control and assurance system
  • Process quality control include deal with customer audit, customer complaint, process quality control, leader of quality issue solve process and quality inspector management
  • Be good at the Quality system of ISO9000, ISO14001 and TS16949 experience were preferred
  • Be good at sensor field,
  • Be good at Quality tools such as CP, FMEA, Poka yoke, SPC, FTA, Fishbone, 5Why, etc
  • Good communication/coordination skill
  • At least 2 years of QA/QS working experience
  • University degree in Electrical /Mechanical or Electronics Engineering or related field
  • Good command of written & spoken English skills
  • Good command of Excel, Word, Project, PowerPoint, Outlook
  • Certified National Quality Engineer is preferred or Six Sigma Black belt will be added advantage
81

Quality Analyst Resume Examples & Samples

  • Perform Quality Engineering functions in Mission Assurance supporting program activities
  • Provide evaluations of processes and products, assuring compliance to contract requirements as well as ISO 9001 and AS9100
  • Review technical documents, plans and reports to determine compliance with specified standards
  • Support and participate in technical customer meetings (Kick-off meeting, Preliminary Design Review, Critical Design Review, Technical Interchange Meetings, Test Readiness Reviews, etc.)
  • Support inspection of product and customer documentation
  • Metrics Data Collection and Analysis
  • Perform Receiving inspection of incoming parts
  • Review, analyze and report on quality discrepancies related to assembly, process, mechanical, electrical and electro-mechanical systems
  • Investigate problems and develops disposition and corrective actions for recurring discrepancies
  • Interface with manufacturing, engineering, customer, vendor and subcontractor representatives to ensure requirements are met
  • Recommend corrective actions, dispositions and modifications
  • Perform ISO/9001/AS9100 Internal Audits
  • Support maintenance of ISO 9001/AS9100-certified Quality Management System (QMS) including external audits by customers and regulatory authorities
  • 10+ years of experience in Quality and Production Engineering related fields (quality assurance, software/systems engineering) or 8+ years with a Master's degree
  • Ability to obtain an interim Secret Security Clearance prior to hire with ability to obtain Secret Clearance after hire
  • Strong customer engagement and communication skills
  • Microsoft Office (Word, Excel, PowerPoint) skills
  • Possess great planning, coordination and organizational and problem-solving skills
  • Knowledge and experience with the quality standards associated with each of the elements of these contracts (i.e., AS9100, ISO 9001, FARs)
  • Bachelor's degree in Engineering or related technical field preferred
  • Aircraft modernization experience
  • Experience with the obtaining flight and aircraft certifications and/or Current "FAA Inspection Authorization" certification
  • Operational Knowledge of Corrective/Preventive Action Systems, Statistical Process Control and Risk Management practice
  • ISO 9001/AS9100 Internal Auditor or Lead Auditor training and experience
  • Experience leading Corrective Action discussions and driving teams to Root Cause
82

Quality Analyst Resume Examples & Samples

  • Consistently deliver project deliverables to agreed schedules without compromising quality
  • Regularly communicate assignments' progress against agreed schedules. Alert the PM/TL well in advance where a deliverable is not achievable or a slippage is likelihood, allowing sufficient time for a sensible course of action
  • Seek assistance from Senior Testers, BAs or Developers to understand the impact of functional solution designs in order to ensure that enhancements have adequate test coverage
  • Minimum 3 years of experience in software testing
  • Good knowledge of SQL command
  • Good Analytic thinking skill, Problem solving skill (Proactively solving problems which arise during the development/ testing processes) and fast learner
  • Good written communication skills and good verbal communication skills
  • Thai Nationality Only
83

Quality Analyst Resume Examples & Samples

  • Performs quality audits on patient files to determine if information was processed according to standard operating procedures
  • Analyzes quality audit results in order to assess future training needs for the team; provides feedback to management team on standard operating procedures and updates as needed
  • Leads ongoing quality training sessions in order to reduce quality issues on the team
  • Assists with creating new quality metrics
  • Provides dedicated support to an assigned subteam
  • Ability to lead and develop training sessions that address quality issues
  • Must be self motivated with strong positive attitude
  • Strong attention to detail; highly accountable
  • Ability to take direction, work independently
  • Must have excellent time management skills
  • Excellent communication skills; ability to communicate effectively both orally and in writing
  • Good problem solving skills and ability to prioritize
  • Good analytical skills; desire to further develop analytic skills
84

Quality Analyst Resume Examples & Samples

  • Call Audit and 1-1 Feedback Sessions
  • Coaching on IIA
  • Group Coaching on IIA
  • New Hire Soft skill Training
  • Conduct Mock Calls for New hires
  • Deliver Grammar coaching sessions
  • Monitor Call Etiquette Adherence
  • Coach on Customer handling techniques
  • SOD Development and Adherence
  • Conduct E-mail Audit and feedback
  • Develop and maintain SS Portfolio for Chennai
  • Process Trainings
  • Other required audits as per business needs
  • Conduct Soft Skill & LVA (Language, Voice and Accent) Programs
  • Conduct remedial/refreshers
  • Training Needs Analysis, Course Calendars and adherence to training calendar
  • Reporting and dashboards for the training
  • Work with content development team & design training curriculum on process specific business communication
  • Deliver and evaluate impact to business by measuring end of training feedback, on the job performance
  • Coach Phone/Email Etiquette, Call Handling and Cultural Differences etc
  • Content Development and conducting TTTs on the content
  • Conduct TTTs for facilitation and training delivery skills to the other trainers
85

Quality Analyst Resume Examples & Samples

  • Participate in the evaluation of software requirements and development of QA plans, QA test scripts, and acceptance criteria for various testing phases
  • Participate in the identification of QA tasks and associated level of effort for the project plan
  • Prepare and execute acceptance testing of new or revised modules, as well as automated test scripts
  • Write clear and concise defect reports and validate fixes
  • Minimum one year of experience with automated testing and modeling tools, change management, and test case generation techniques
  • Bachelor’s degree from an accredited college or university
  • Experience with or strong understanding of SQL server and oracle database structure
  • Strong analytical skills with a basic understanding of client/server architecture and computer networks
86

Quality Analyst Resume Examples & Samples

  • Responsible for conducting investigations into quality deviations of batches, preps, lots, out of specification lab results, equipment, and facilities to ensure all cGMPs, SOPs, product registrations, and client requirements are met. Assist in determining root cause of the incident and appropriate CAPA. Make recommendation on batch approval/rejection based on the results of the quality investigation, assist in determining steps necessary to resolve problem batches. Responsible for the timely closure of investigations to meet departmental Metrics
  • Provides guidance to Commercial Operations regarding remediation activities required to continue production. Authorized to suspend manufacturing operations when situations warrants. Assists Commercial Operations in evaluating batch release documentation against current manufacturing regulations and site procedures
  • Assesses event impact and risk to product, lot, facility, patients and process. Classifies criticality of event (critical vs. non-critical). Provides guidance in determining whether a deviation (or other remediation) is required prior to release
  • Represents Quality Assurance as a participant of Patheon–Client teams supporting Commercial Operations. Communicates with team members and clients providing information regarding quality issues, educates clients regarding Patheon SOPs and processes, co-ordinates efforts to resolve issues in a timely manner
  • Provides guidance to Commercial Operations to ensure compliance with all applicable regulations and drives timely resolution of GMP issues
  • Performs tasks/deviations/investigations/protocols/IQ, OQ, and PQ’s; also be involved in the review and approval of various site Operation documents such as cleaning validation documents, change control requests, etc
  • Works closely with other members of Packaging, Manufacturing and Quality to recognize opportunities for improvement and elicit change through the use of Patheon’s Change Control processes, CAPA system, PA-II initiatives
  • Participates in inspection readiness activities and may also be involved in inspections by regulatory agencies
  • Models effective and constructive communication and interactions with technical departments both orally and in writing; maintain acceptable proficiency in technical and non-technical (e.g. interpersonal) skills
  • Requires attention to detail, good organizational skills, and a sound understanding of cGMPs and Manufacturing/ Packaging
  • Escalates critical events and investigation findings to Quality Assurance Management
  • Requires interaction with Process Engineers, Records/Release, QA Management, Quality Control, QA Regulatory, Engineering, Commercial Operations and Clients
87

Quality Analyst Resume Examples & Samples

  • Maintain accurate and sufficient documentation of TSR/CSR calls including
  • An Associates Degree (AA) from an accredited university or college; or a High school diploma, GED and 1 years related work experience
  • Some prior supervision experience preferred
  • Ability to monitor and record improvements in performance
  • Ability to provide feedback and demonstrate a variety of coaching methods
88

Quality Analyst Resume Examples & Samples

  • Facilitates meetings regarding certain issues or agenda items for the purpose of maintaining the licensing and accreditation requirements
  • Conducts reviews utilizing medical staff and multidisciplinary criteria/guidelines/indicators
  • Determines which cases fail to meet the criteria and require further multidisciplinary review
  • Executes the quality improvement monitoring agenda for assigned departments to include all aspects of data management and analysis of trends and patterns of practice
  • Serves as a resource regarding regulatory and organizational requirements
  • Assures that activities related to the quality improvement process will meet the federal, state and local standards and requirements
  • Serves as a liaison between the medical staff, ancillary support departments and QI department members
  • Ensures confidentiality of information
  • Provides information to physician profiles based on quality of care and focus reviews
  • Compiles information and prepares quarterly reports
  • Coordinates the development of meaningful quality improvement indicators that comply with organizational guidelines and regulatory requirements
  • Conducts statistical analysis to determine data reliability and confidence intervals
  • Assists in evaluations for assigned areas and coordinates approval
  • Updates Quality Improvement Plan and coordinates approval
  • Develops and implements systems, procedures and forms to improve data collection, management and display and to aid in the education of new processes or changes in standards of practice
  • Completes special projects, studies and related statistical analysis
  • Previous experience, usually two (2) - three (3) years in either a medical staff or quality improvement function
  • Bachelor's degree in a health related field preferred
  • Medical Terminology certification preferred
  • ART, RRA or LVN preferred
  • Certified Medical Staff Coordinator preferred
  • Significant knowledge of TJC, Title 22, NCQA and CMA standards and requirements, TQM and tools for indicator development and display
  • Broad working knowledge of medical care practice and procedures including familiarity with medical records and chart review
  • Strong statistical and data management skills
  • Ability to analyze and summarize complex clinical situations
  • Proficient with software used in the department
89

Quality Analyst Resume Examples & Samples

  • Follow good documentation practices for the accurate and timely documentation of all activities
  • Perform chemical and instrumentation testing of raw materials and finished product
  • Follow Mountain View Site Policies
  • Assist with establishing & maintaining safe work standards in the lab
  • Peer review all laboratory and inspection documentation
  • Conduct investigations and root cause analysis for laboratory and production issues
  • Use of analytical balances, HPLC, UV, pH meter
  • Maintain instrument readiness through periodic maintenance and calibration
  • Able to troubleshoot equipment and methods
  • Support Deviation, CAPA, change control and other quality systems for PreveLeak
  • Train new employees in areas of proficiency
  • Design studies to evaluate product or raw material issues
  • Use the site document control software for review, authoring and editing site procedures
  • Author reports associated with work and investigations performed
  • 2 years’ experience in medical device, biologics, and/or pharmaceutical manufacturing desired; Knowledge of regulations and standards (MDD, QSR, GMPs, ISO 13485) desired; Ability to understand the device and drug operations desired; Demonstrated organizational, problem-solving, and analytical and time management skills desired. Good technical writing and oral communication skills desired
90

Quality Analyst Resume Examples & Samples

  • A minimum of 5 years of experience working in the pharmaceutical or similarly regulated industry is required
  • A minimum of 2 years of experience in a Quality Assurance, Regulatory Affairs, and/or Stability position is required
  • Experience with statistical software packages (e.g., Minitab, SAS, Statistica, JMP) is preferred
  • Experience working with solid and liquid dose products is preferred
  • Proficiency in MS Word, Excel, and Power Point applications is required
91

Quality Analyst Resume Examples & Samples

  • Assists with and monitors Fax quality Review Process
  • Assists with regional payer surveillance activities
  • Firm understanding of reimbursement, patient assistance programs and benefit verifications
92

Quality Analyst Resume Examples & Samples

  • Document the understanding as part of the reverse KT
  • Seek signoff from the client
  • Partner with the Business Analyst to provide suggestions on the requirements to drive clarity based on experience in earlier projects
  • Seek review of updated documents from relevant stakeholders
  • Conduct feasibility study to identify tools /methodologies /frameworks to meet the client's requirements
  • Capture and document the business/ application levels requirements details in WIKI that can be used for induction of new members to the project teams
  • Conduct KT for new team members
  • Organize boot camp for new joinees
93