Operations Training Resume Samples
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Operations Training Resume Samples
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NR
N Ruecker
Nola
Ruecker
7373 Sawayn Highway
Dallas
TX
+1 (555) 745 3847
7373 Sawayn Highway
Dallas
TX
Phone
p
+1 (555) 745 3847
Experience
Experience
Chicago, IL
Operations Training Manager
Chicago, IL
Welch-Harvey
Chicago, IL
Operations Training Manager
- Create development programs and coach trainers on those specific improvements
- Manage, motivate & develop direct-report trainers to execute goals and metric-driven training initiatives
- Work with the Learning & Development Director and VP to produce competent strategies
- Partner with other Talent Development employees and eLearning Architects on key administrative duties for training programs that may include assignment of courses, reporting, adhering to all budget guidelines, submitting all necessary reports, etc
- Design, develop and maintain training programs from conception to implementation. Develop training outlines, objectives, materials, assessments, labs, activities, job aids, tests, surveys, etc. for select new hire, continuing development and leadership training in all modalities including instructor-led, web-based (online) and web-based (virtual) ILT training ensuring all materials and programs are learner-focused, interactive, effective and user-friendly. Prepare lesson plans, easel charts, slides, labs, other visuals, training guides, activity cards/handouts, and manuals relevant to technical and operations training material
- Responsible for review of LQA and VOG results assessing trends and following up with departments to create actions to improve/maintain results
- Provide thorough leadership and direction for training strategies across the channel
Los Angeles, CA
Operations Training Specialist
Los Angeles, CA
Dicki, Wuckert and Emard
Los Angeles, CA
Operations Training Specialist
- Plan and design job specific training regimens and materials
- Identify and validate candidates for training through prerequisite courses
- Delivers new hire and continuing education training to Configuration Services staff. Delivers training through a variety of presentation formats, including classroom, one on one, e-mail, unit meetings and demonstrations. Monitor student progress throughout duration of training, providing coaching and developmental feedback. Complete daily tracking, including end of course evaluations and trainee assessments
- Manage the whole training department process, from budgeting, tracking, and development
- Design and develop training program materials and other supporting documentation
- Proficient in blueprint reading and GD&T
- Working knowledge of quality systems and measurement system analysis
present
Houston, TX
Associate Director, Operations Training
Houston, TX
Mosciski, O'Conner and Block
present
Houston, TX
Associate Director, Operations Training
present
- Oversees the GMP Training programs associated with Onboarding, OJT, and Annual Refresher
- Coaches LMS site administrator(s) to optimize the LOS functionality while maintaining compliance
- Develops tracks and monitors a Performance Balanced Scorecard (BSC) for Operations Training key performance indicators (KPIs) and metrics
- Maintains an audit ready and compliant technical training organization
- Recognizes & rewards to build engagement and reinforce behavior
- Acts as Learning & Development SME and partners with Operations' leaders to create, develop, and refine the technical training materials (Modules, Standard Operating Procedures (SOP), and Work Instructions)
- Develops and Leads the Site LOS Administrator(s) and coaches LOS Governance Council in support of site LOS Operations and execution, including curriculum development, deployment and maintenance
Education
Education
Bachelor’s Degree in Education
Bachelor’s Degree in Education
Carnegie Mellon University
Bachelor’s Degree in Education
Skills
Skills
- Certify and/or re-certify the operator professional competence
- Participate and support internal and external audits to ensure Quality System compliance
- Identify and Implement improvements on training processes
- Participate in the new products and new technologies introduction process
- Record and monitor training data
- Report data related to the operators training
- Create and support standard work and training practices
- Develop technical materials and conduct specialized training sessions
- Follow On boarding process for DL employees
- Deliver on-the-job training for DL on the shop floor
15 Operations Training resume templates
Read our complete resume writing guides
1
Senior Specialist, Operations Training Resume Examples & Samples
- Minimum 3 years of training experience (Technical Training and/or Learning & Development fields)
- Demonstrated strong verbal & written communication skills
- Demonstrated relationship building skills
- Proven self –starter requiring minimal direction, follow up and ability to thrive in a rapidly changing environment
- Demonstrated experience in assisting with the delivery and communication of training
- Demonstrated strategic thinking and analytical skills
- Ability to be flexible with work schedule, including weekends and holidays
- Demonstrated strong verbal and written communication skills, including proficiency in clear, concise and compelling oral and written communication (grammar, editing and punctuation)
- Fluent in both Mandarin and English - reading, writing, and verbal
- Operations knowledge preferred
- Disney Development Connection and Learning Content Repository knowledge preferred
2
Senior Manager, Store Operations & Training Resume Examples & Samples
- Meeting or exceeding agreed net sales and profitability targets
- Leading by example on the development of a trading and service culture within the retail back office (RBO) and field teams
- Motivating and inspiring the Market field and retail back office (RBO) teams to meet or exceed commercial goals and KPI’s, and build Brand equity
- Supporting the Retail Director and acting as “first amongst equals” with peer group to deliver a joined up world class retail business
- Implementing, driving and ensuring compliance with agreed Global Retail processes and standards for field and RBO operations
- Developing and executing local retail relevant and specific processes in close cooperation with the Global Retail network
- The successful candidate will have previous retail management experience with a minimum of 4 years' experience of leading multi store retail teams
- Excellent communication skills including impactful presentation skills, influencing, negotiating and change management
- Advanced numeracy and literacy, with good IT skills (Word, Outlook, Excel, PowerPoint)
- Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
- University degree in business (ideally with marketing and sales focus) or equivalent relevant experience
3
National Operations Training Manager Resume Examples & Samples
- Gap Analysis of NAFO for training opportunities
- Provides strategic direction for systems, projects, and programs in training and operations
- Contribute to the company and the industry by advancing the level of knowledge within that discipline
- Provides cross-functional guidance and expertise
- Leads and contributes to the implementation of training efforts
- Development of long range business training objectives by identifying internal and external strategic issues that could affect growth and profitability (i.e. knowledge based, role based, leadership)
4
Retail Operations Training Development Intern Resume Examples & Samples
- One week working as a Retail Outfitter, including time on the sales floor and in operational roles
- Review standard operating procedures with key business partners to understand what a new outfitter must know upon hire
- Gather content to support the new store and existing store platforms, including video based training. Once compiled, they will film needed content, edit that content using PremierPro and begin to incorporate with a facilitators guide
- Leverage resources on the team, which include the Field Training Team to complete their project
- Pursuing a Bachelor's Degree is required
5
Global Security Operations & Training Manager Resume Examples & Samples
- Develop and implement training and exercise plans and schedules
- Utilize performance metrics to assess individual and team training needs
- Influence and improve upon existing processes through innovation and operational change
- Implement Global Security operational plans and projects to meet GSOC goals and objectives
- Oversee training and exercises to ensure GSOC and SOC team proficiency, conduct after action reviews to identify lessons learned and best practices
- Liaise with intelligence-focused teams—internal and external—to identify opportunities for collaboration, and focus intelligence feeds and products towards supporting security operations
- Leverage existing Facebook internal tools, and identify external tools, to enhance current/situational intelligence capability within the SOCs
- Coordinate training and exercise initiatives with key stakeholders
6
Retail Operations & Training Coordinator Resume Examples & Samples
- Passionate
- Open-minded
- Flexible
- Enthusiastic about cosmetics and fashion
- Someone with a high personal standard of presentation
- A minimum of 3 years’ experience in an office environment, preferably gained within a professional creative environment
- Advanced computer skills in Excel, Word and Powerpoint
- An exceptional eye for detail
- Experience in data analysis and understanding of numbers
- Proven ability to meet strict deadlines
7
Senior Operations Training Specialist Resume Examples & Samples
- Bachelor degree in a Business, Training & Development or Technology related area
- Relevant certification in Training and Delivery
- Experience developing eLearning using authoring tools including Articulate Storyline 2 and Adobe Captivate
- Experience delivering on-line training through WebEx or Join Me
- 5+ years experience in developing and delivering varied training modules
- 2+ years operations experience
- 1+ year experience in project management preferred
- Experience in customer service focused industry
- Experience using Microsoft Office Suite and Microsoft Windows 2000 & Windows XP
- Ability to translate technical requirements into user-friendly documentation and training
- Focus on learner outcomes
- Effective organization skills including strategy and planning
- Strong design skills focusing on creativity and innovation
- Ability to collaborate with individuals at multiple functions and levels within the organization
- Excellent customer service and communication skills
- Ability to conduct effective global meetings
- Knowledge of Pearson VUE applications
- Use of document sharing and discussion tools such as Google drive
8
DC Operations Training Manager Resume Examples & Samples
- Providing high quality training to DC Operations staff to improve performance, skills and customer service
- To identify training needs of staff and monitor progress
- To ensure all materials are designed to latest industry best practice utilising existing material where possible
- To ensure all training is delivered in a professional and compliant manner
- To ensure training records are maintained and kept up to date
- To ensure a consistent level of training is delivered across DC Institutional Operations
- To ensure regulatory and compliance driven initiatives are delivered
- Track effectiveness of training utilising stages 1, 2 and 3 of Kirkpatrick’s theory
- Preferred understanding of mutual fund, pension, and insurance related products
- Proven track record in developing and delivering customer services related training programmes
- Prior experience of building self-learning development materials
- Ability to prioritise and allocate work load
- Well-developed relationship management skills
9
Global Operations Training Specialist Resume Examples & Samples
- Conducts needs assessments with Operations management and target audiences to identify business requirements and learning needs. Subsequently, creates training plans to address the needs and achieve the business objectives. Recommends delivery methods such as Instructor-Led Training (ILT), eLearning, virtual or on-the-job training or a blended delivery solution. Determines training strategy, scope, resource needs and schedule. Regularly communicates with stakeholders at all levels
- Identifies learning objectives. Develops the sequence and structure of courses, including related interactive and engaging pre-work, exercises, tasks/ assignments and post reinforcement activities. Prepares templates and/or prototypes for each deliverable type. Develops an evaluation plan for measuring achievement of learning outcomes and business results. Applies adult learning theory to determine the optimal training approach
- Develops training materials by working collaboratively with SMEs in Global and Regional Operations. Manages the global review, incorporates updates and creates final versions of training materials. Evaluates and selects third-party solutions that align to Operations objectives. Works with vendors and/or manages contractors to develop or “Equinze” training
- Executes learning plans through delivery of classroom or virtual sessions, by Train-the-Trainer, or by deploying and assigning courses in the Learning Management System (LMS). Collaborates with stakeholders to develop session plans, coordinates training logistics, administers and tracks and reports training completions
- Formally and informally evaluates the effectiveness of learning programs in the business, and applies continuous improvement processes for future offerings and develops follow-up
- Researches and tests new learning platforms and stays current in L&D trends and advancements, and advancements in leadership / management skills, styles, approaches, theories, models, etc
- Ability to drive training plans to successful completion
- Sensitivity in dealing with diverse cultures and languages for both stakeholders and learners
- Agile, flexible and creative personality that can deal with changes that occur in a fast-paced environment
- Able to quickly comprehend technical, process and system information
- Adopts new technologies and tools
- High standards for the product at each stage of the development cycle
- Strong sense of accountability to stakeholders and learners
- Desire to continuously improve training solutions
- Bachelors’ Degree or higher required, preferably in Instructional Design
- 7 or more years’ experience required as an Instructional Designer and Training Manager. Project management experience required
- Experience with ILT, virtual delivery and eLearning is required
- Proven track record of delivering professional-quality materials on schedule
- Experienced with professional skills and leadership training a plus
- Experience in developing training programs for technicians, engineers, technical support teams and their managers a plus
- Role-based curriculum design experience is a plus
10
Associate Director, Operations Training Resume Examples & Samples
- Develops and Leads the Operations Training Organization. Responsible for ensuring effective talent management, project management/execution and communication within the team
- Provides oversight for the development, implementation and maintenance of comprehensive, strategic, and compliant Operations Training Programs aligned with the company’s technical / leadership strategy and priorities
- Aligns with organizational needs by informing, consulting, and asking for feedback from stakeholders, (e.g. Functional Area Leaders, including: Production, Quality, Safety, Regulatory Compliance, and Document Control)
- Collaborates with Sr. Leadership and Key Stakeholders to ensure alignment with functional area and site strategic initiatives
- Acts as Learning & Development SME and partners with Operations' leaders to create, develop, and refine the technical training materials (Modules, Standard Operating Procedures (SOP), and Work Instructions)
- Maintains an audit ready and compliant technical training organization
- Oversees the GMP Training programs associated with Onboarding, OJT, and Annual Refresher
- Develops and Leads the Site LOS Administrator(s) and coaches LOS Governance Council in support of site LOS Operations and execution, including curriculum development, deployment and maintenance
- Sets goals and expectations
- Coaches LMS site administrator(s) to optimize the LOS functionality while maintaining compliance
- Collaborates with the direct supervisor to ensure conditions (time, equipment, etc...) necessary for employee performance are met and barriers to performance are removed
- Gives feedback on core job/MAG performance - development suggestions to enhance & improve employee skill and knowledge development
- Recognizes & rewards to build engagement and reinforce behavior
- Develop and coach the LOS Governance Council and Administrator Center of Excellence (COE) with LOS site administrator(s) and includes representation from all areas
- Coaches LOS project(s) as needed to support company strategy and priorities
- Participates as a member of the site OD / L&D Center of Excellence (COE) to ensure alignment, engagement, and organizational performance
- Identifies, develops, aligns with stakeholders (OD COE and Functional Leadership), and implements key performance indicators (KPI's) for area of responsibility
- Provides area updates to the OD COE on projects, initiatives, and KPI's
- Researches internally and externally by networking with individuals and professional organizations to identify best practices and continuous improvement opportunities for effective training (e.g. on the job) techniques and best practices
- Recommends process improvements
- Continuously evaluates/assesses functional training for potential improvements and implements these improvements as appropriate
- Maintains current working knowledge of the regulatory environment and cGMP requirements regarding training and qualifications in the pharmaceutical / animal health industry. Continuously ensures training programs incorporate updated requirements and industry learning trends
- Leads project teams and executes ad hoc assignments on a local, regional, and global basis
- Functions as the local Training Manager for the GBS system and Leads the company cross-functional team assuring appropriate training is performed on changes to the global template changes being made in the Update Newsletter
- Partners with HR Team and Environmental Health and Safety to execute New Employee Orientation, Employee & Management On-boarding, and develop and execute company safety training programs and modules
- Develops tracks and monitors a Performance Balanced Scorecard (BSC) for Operations Training key performance indicators (KPIs) and metrics
11
Operations Training Manager Resume Examples & Samples
- 2+ years of experience in working with PEX or similar proprietary scheduling program
- 2+ years of experience in working with Microsoft Access, Excel, and SharePoint
- 2+ years of experience with working in a Squadron, Group, or Wing training program or 5 years of experience with working in a DoD Flying Squadron, Group, or Wing training program
- Possession of excellent time management, organizational, and follow-through skills
12
Advertising Operations & Training Manager Resume Examples & Samples
- Manage (14) Sales Coordinators
- Bachelor’s degree in a business related discipline or equivalent years of experience
- 3 to 4 years’ experience leading large teams required
- Experience coaching and developing employees
- Excellent communication skills both oral and written
- Ability to lead, engage and motivate teams
- Previous experience using sales metrics to make business decisions
- Track record of successful collaboration
- Organizes and prioritizes assignments
- Excellent computer skills using Microsoft Office
13
Technical Operations Training Manager Resume Examples & Samples
- Manages multiple websites in support of IS&T. Content administration, compliance adherence, website configuration and front-end development
- Develops material for training documents for both new and continuing college programs and initiatives. Works closely with stakeholders and SME’s cross-functionally
- Creates and manages project plans, writes project charter by defining project scope, objectives, timelines and milestones, project deliverables, role and function of each team member, and management of project costs
- Produces regular reports on website and communication activity through KPI’s, analytics and content reach
- Implements School/College specific enrollment and student services strategies at the campus and tracks its success metrics, working closely with the functional School/College leaders
- Evaluates ground and on-line success measures, such as retention, enrollment, and class optimization. Analyze against site performance and strategic opportunities for programmatic progression
- Provides guidance and support to Dean of Operations as complex issues arise. This includes participating with senior management in the identification and resolution of operation issues in the School/College
- Supports the Dean of Operations on projects, strategy development and implementation, and service level agreements with functional groups to ensure success
- At least 3 years of related technology (Go animate, Adobe, PAPT Mix, SharePoint & Open source communities) experience
- Experience as a system administrator and content manager; Strong navigation and site-design instincts required to perform the functions above
- Knowledge of open source platforms and communities specifically: PHP-Drupal-LMS
- Familiarity with multi-media delivery tools, i.e.: Go animate, Adobe, PPT Mix
- Ability to demonstrate experience with project management, including the ability to create, follow, and report project plan progress
- Ability to demonstrate advanced computer skills; working knowledge software packages to perform the job duties
- Ability to use creativity and technical expertise to create video’s for training purposes to staff
- Ability to demonstrate being results oriented while managing multiple processes and activities simultaneously
- Ability to manage people, tasks, and diverse groups to drive deadlines
- Ability to demonstrate experience effectively leading and influencing non-direct reports
- Ability to demonstrate excellent written and verbal communication
- Minimal travel may be required
14
Senior Manager Operations Training Resume Examples & Samples
- Design and execute on a comprehensive plan that addresses the business process and technical and system training needs for all USTO employees
- Partner with internal stakeholders to identify areas of opportunity and then create clear learning objectives and develop content to achieve those objectives
- Apply a programmatic approach to learning development that includes direct and in-direct oversight of initiating, planning, executing, monitoring and establishing protocols for continuous improvement and emphasizes active learning
- Provide comprehensive consultative insight to USTO leaders in the context of helping them solve business challenges that could involve a learning solution
- Utilize the science behind adult learning to develop high-level and detailed training curricula that address critical needs of both the learners and leadership
- Leverage instructional design methodologies and training technologies to create effective learning products, utilizing a variety of methods and media that are appropriate to the target audience, including but not limited to classroom, hands-on lab environment, in-field and online
- Manage the variety of training resources and materials post-production, ensuring that instructional activities remain current
- Establish and maintain a comprehensive set of standards to be employed in all current and future USTO training
- Develop field-based training courses and protocols to train individuals in remote situations
- Prepare and manage a training budget, ensuring adherence to budgetary restrictions
- Collaborate and partner with the Director of Learning & Development in Human Resources and the Senior Manager of Employee Development to design and implement processes, systems and tools for ongoing effective employee development
- Supervise and manage the performance of a team consisting of Technical Trainers, Business Process Trainers and Training Coordinators
- Create strong collaborative team environment
- Recruit, develop and retain staff, partnering with Senior Management, Recruiting and Human Resources. This includes on-boarding and orientation for new hires
- Provide disciplined performance management for team. Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner
- Proactively identify and resolve personnel issues in conjunction with Human Resources
- Excellent strategic and problem solving skills to effectively identify training needs and influence decision making to determine solutions that fit the business needs in a dynamic, growth environment
- Excellent ability to communicate project and status updates to team and cross-functionally to ensure understanding
- Excellent planning and project management skills; ability to effectively manage priorities for self and team to meet requirements and deadlines in a dynamic and fast paced environment
- Able to collaborate with clients and key stakeholders to satisfy learning needs, build out materials and implement them in a way that enhances productivity
- Able to facilitate in-person and distance training in an effective and engaging way
- Self-motivated; able to work both independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify quality solutions
- Ability to work in a time-sensitive and high volume environment
- Bachelor's degree in learning-related field or equivalent experience required, with additional studies in adult learning and business curriculum development strongly preferred
- Strong working knowledge of current instructional theories and principles applicable to both web-based and instructor-led learning programs required
- Minimum of 3 years managing and leading a team required
- Telecommunications industry experience preferred
15
Nuclear Operations Training Instructors Resume Examples & Samples
- This position is responsible for the development and maintenance of Operations and/or Instrumentation and Control training materials using the Systematic Approach to Training (SAT) and in accordance with Westinghouse, INPO and industry standards
- Personnel in this position will be expected to work towards qualifying as a classroom instructor, Instructional Material Developer, Simulator Booth Operator, Simulator Floor Instructor, Senior Reactor Operator (SRO) Classroom Instructor, and SRO Simulator Instructor. Completion of these qualifications results in awarding of AP1000 SRO Instructor Certification. Additionally, if assigned, Instrumentation and Controls (I&C) Certified Classroom Instructor and I&C Certified Laboratory Instructor
- 3 years NRC Licensed PWR/BWR Reactor Operator (RO), or
- 3 years Commercial Nuclear Power Plant Engineer
16
Data Center Operations Training Specialist Resume Examples & Samples
- Technical Training delivery experience
- Understands the content development process
- Recent and relevant hands on experience creating training aids, training materials and/or written instructions/procedur
- Act as a training subject matter expert for the development of training on various policies, processes and procedures within our data centers
- Conduct training needs assessments on a range of requests
- Use e-learning authoring tools (Captivate, Camtasia) to develop engaging training content
- Deliver practical, hands-on training for Infrastructure Operations teams
- Collaborating with training team members to ensure training classes are scheduled in accordance with our global curriculum
- Liaising with Infrastructure Operations teams and other stakeholders to determine their needs and requirements
- Organizing and delivering instructor led training, workshops, webinars and other learning events for Infrastructure Operations teams
- Overseeing training and documentation projects, including daily/weekly reporting responsibilities
- Creating and updating training content (in various forms/formats), assessments, documentation and practical training to further enhance our training curriculum
- Reviewing relevant training content and documentation prepared by other members of the training team and supplying timely feedback
- Assisting in growing the in house training function within Infrastructure Operations for continuous learning
- Working with management to coordinate training exercises and drills, where applicable
17
Operations & Training Coordinator Resume Examples & Samples
- Work with the Manager, Operational Training to coordinate and implement training and operations projects within Specialty Sales
- Define project tasks and resource requirements
- Consistently monitor and report on progress to all stakeholders
- Facilitate the definition of project scope, goals and deliverables
- Coordinate logistics for Regional Conferences for Sales Team
- Material development, purchasing, inventory management
- Collaborate with marketing
- Maintain Regional Event budgets
- Ordering and shipping materials
- Develop reports
- Create and Maintain electronic trackers
- Compile reporting package for sales team to track sales attainment vs. goal
- Creation and maintaining of conference files, both physical and electronic
- Manage sales meeting logistics including on site meeting management
- Support Logistics for New Hire On-boarding
- Arrange and/or facilitate meeting communications
- Oversee meeting details
- Develop post meeting follow-up
- Creating training documentation
- Routinely communicate with Sales Team and outside vendors
- Demonstrated ability to mulit-task in a high paced, internal-customer facing position, while also managing a variety of technical tasks
- Experience working with and communicating with different levels of leadership and trainers
- Bachelor degree (or higher)
- Experience with Event Planning/Coordination
- Proficiency with MS Word, Excel, Outlook, and PowerPoint
18
Operations Training Specialist Resume Examples & Samples
- Ensure all operators are trained and certified based on process requirement in a timely manner
- Monitors and follows-up certification and re-certification activities
- Ensures training system and standard compliance at all time
- Participates and performs process/system related training
- Prepares training packages as and when required by the respective projects
- Tracks and reports information by reviewing employee training records for current licenses, certificates, and renewals, maintaining records of mandatory training, maintaining up to date training files on all safety sensitive personnel, checking all files for up to date medical, and advising employees as needed for training purposes
19
Senior Operations Training Specialist Resume Examples & Samples
- No specialized knowledge required
- Ability to adapt to a dynamic and changing environment
- Work independently and request assistance when appropriate
- Displays integrity, ethical behavior, and inspires trust
- Exercises sound judgment and strategic thinking
- Displays customer-focus with emphasis on collaboration and cooperation to create value
- Demonstrates project management skills – manages change and improves processes
- Demonstrates interpersonal and emotional intelligence skills – manages conflict, builds and sustains relationships, and collaborates to achieve best solution or results
- Solves problems using critical and creative thinking skills
- Communicates effectively – speaks, writes, and listens effectively
- Manages time effectively and is organized
- Demonstrates technology proficiency – database and software applications
- Effectively designs and develops learning to address customer needs
- Displays leadership – coaches, inspires, influences, and engages others
- Leverages individual and cultural diversity and demonstrates inclusion
- While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to use a computer, and communicate with peers and co-workers
- The employee must be able to lift 20 pounds per job requirement
20
Director of Resort Operations Training Resume Examples & Samples
- Strategic Partner:Act as a strategic partner with Resort Operations leaders and HR. Actively advocate for progress during resort operations leadership meetings. Broadly communicate learning and development goals, plans and results: past, present and future. Anticipate and identify opportunities to position L&D resources to support the needs of the business, having a strategic perspective on how L&D aligns to achieve broader business unit goals. Have awareness of and counsel leadership team on calendar conflicts: Training, Initiative Implementation, Business Priorities, and counsel leadership team on sensitive decisions, which may influence the culture and Associate confidence. Seek out partnership with other business units: HR, QA, Loss Prevention, Finance, Regional and Local Training Support to ensure inclusion of new operating practices
- Operational Training Design, Implementation, Management & Evaluation: Lead the assessment, design, implementation, evaluation and sustainment of operational training programs for Resort Operational roles including Guest Service, Maintenance and Housekeeping lines of business. Ensure consistency in materials, consistency in implementation of training, obtaining feedback and measurement on effectiveness of training. Help team establish partnerships with outside departments to perform job analysis that will define knowledge and skill requirements of those positions. Partner with the Resort Service Committee to develop and manage the Hospitality Now and other service skill training in the field. Partner with other departments to ensure that all operational training programs are compliant with current ROPs, MOPPs, DOPPs & other SOPs and to ensure any new changes are incorporated into existing training programs. Partner with HR, Recruiting and Resort Operations on New Resort Opening training. Partner closely with the Manager of Instructional Design and ISDs to ensure that all operational training programs, training aids and materials meet the needs of the client and meet Resort Operations Leadership requirements. Ensure that all delivery methods are being explored and utilized including virtual and distance learning
- Team Development: Provide direction and leadership for the Resort Operations Training teams to deliver all Operations Training programs for all leadership levels with Resort Operations. The position must select, coach, motivate and develop the Resort Operations training team to achieve both near-term deliverables and long-term bench strength and career growth
- Manage Field Training Network/Communication: Lead field structure initiatives of front-line trainers/subject matter experts (Field Trainers/SMEs) providing direction, ensuring consistency and compliance of its performance and efficacy. This includes managing the design and development of all train the trainer programs, materials and delivery options suited for various audiences and resort size
- Budget Management:Responsible for managing the Resort Operations Training budget and monthly forecast
- Principles of Adult Learning / Human Performance Improvement
- Project Management or Instructional Design
- Hospitality Operations
- Communications skills. Ability to interact with all levels as well as ability to interact with a geographically diverse team
- Ability to develop, deliver and sustain Operational training programs for clients with technology, staffing and geographical challenges
- Ability to design and facilitate virtual training programs
- Accepted, and innovative, training methodologies, theories and practices
- Training evaluation and assessment
- Virtual learning platforms
- Mobile technology
- 5-7 years Learning & Development or Operations Training experience for Hospitality or Operations focused organizations
- 3-5 years Management experience in Operations or Operations Training Management
- Experience in a front-line operational role preferably in the Hospitality Industry
- Experience consulting for and working with senior business leaders to deliver results
21
Operations Training Specialist Resume Examples & Samples
- Manages the training curriculum for all employees in the facility
- Ensures Package Handler training events are properly prepared and executed with established materials within established timelines
- Monitors continuous on-the-job training of employees, as needed, by demonstrating proper training with them on the dock and guiding managers on effective training methods
- Manages and leads weekly Package Handler retention team meetings
- Provides training, follow-up coaching and feedback to managers based on individual needs and development opportunities
- Works with the facility Senior Manager, District Staff and the PGH University to determine training gaps
- Responds to requests for and questions about training initiatives in a timely fashion
- May conduct or assist with Package Handler orientation sessions
- One (1) year experience required in instructor-led training, field operations or related area
- Working knowledge of field operations and/or training principles
- Software skills, including use of Microsoft Office software and web-based applications
- Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice
- Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals
- Time management and organizational skills necessary to manage multiple processes, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs
- Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions
- Ability to mentor, coach and act as a knowledge resource to other employees. % of Travel for the Position: 0-25%
22
Operations Training Resume Examples & Samples
- Providing administrative and logistical support for all Operations Training classes
- Assisting with the preparation and reconciliation of class rosters through the D Learn database
- Assisting with the recording of web based learning for all Operations Training courses administered at Disney University
- Supporting the Operations Training Core Facilitators on a daily basis with questions and requests related to their courses and participants
- Managing the lobby duty assignment and communicate to the Operations Training Core Facilitators
- Maintaining the department’s monthly newsletter and bulletin boards
- Assisting with various projects, including Operations Training Core Facilitator auditions and selection process
- Maintaining training materials and assisting in the development of new tools, job aids and resources
- Ability to work in a fast paced office environment
- Strong communication and relationship skills
- Partnering skills
- Editing and writing skills
- Computer proficiency with the Microsoft Office suite and Share Point
- Attention to Details
- Proven strong Walt Disney World property knowledge
- Previous program or experience in Guest Relations, Front Desk, Concierge or Park Operations
- Demonstrated computer proficiency with Internet and other tools such as Microsoft Office, LILO, ATS, ACCOVIA, My Disney Experience, CastApp, a la carte, and MAGIC
- Proficient in Spanish or Portuguese, both written and verbal
- Currently earning a college/university degree as a junior or senior (up to 6 months after graduation) in Training and Development, Organizational Development, Education, Communications or related major
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Coordinator, Operations & Training Resume Examples & Samples
- Own/Update/Maintain GPM Operations & Training Project Tracker and Calendar
- Create reports and views on project status for multiple audience levels
- Assist Director of Operations & Training with team capacity planning
- Schedule and own logistics of large trainings across CL campuses
- Own/run internal user advisory boards & group of power users to leverage in research, vetting, analysis, & prioritization for all Operations & Training efforts
- Establish standard process, research tools/techniques, artifacts, clean & thorough documentation, & analysis for all research efforts
- Maintain internal user research repository
- Own, manage, and drive smaller, individual operational improvement & training projects
- Track compliance to efforts/standards, such as creating dMod Gate Tracking & Training Attendance reports. Feed data into larger tracking, governance, and personnel development efforts
- Own & Maintain GPM Mailing Lists & Org Charts
- Own and deliver general communications generated by or coming through GPM Operations & Training
- Maintain repository of communications
- 2 years’ experience in a support role that included project tracking responsibilities
- Project management experience, attention to detail, and strong analytical skills
- Tech savvy with strong knowledge of MS Office applications
- Excellent communication skills & ability to tailor messages based on the audience
- Collaborative, proactive, and team-oriented
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Manager, International Operations & Training Resume Examples & Samples
- Operations and Training owner during the launch process for new international markets
- Responsible for all Operations and Training presentations; making sure they are updated, maintained, and content expert is identified and prepared to present
- Ensure training schedule and materials covered meet market needs; monitor progress on partner training
- Support and coordinate training activity for first store openings in new international markets
- Work with L&D to identify trainers who speak local language and coordinate training process
- Support international franchise partners with identifying and certifying training stores, collaborating with their local L&D representative to oversee the ongoing development of Training Stores Managers and implement a scalable training system
- Support local Training Manager with training programs and roll-out of company-wide initiatives
- Travel to markets to conduct cyclical excellence checks to ensure compliance with Jamba’s standards. Provide recommendations to address areas of opportunity and support IFL with driving market performance through operational execution excellence; attend at least one quarterly business review in market per calendar year
- Participate in internal project teams when international operations representative is required, including point of contact on Crisis Management team
- Maintain proficiency and knowledge in Jamba store operations
- Minimum 3 years Jamba operations experience as GM + TSM: proficient in Jamba operations standards, brand values and Jamba’s culture
- Travel internationally 35%-40% of time; valid U.S. Passport
- Key competencies
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Transportation Operations Training Manager Resume Examples & Samples
- Must have the ability to communicate effectively, both verbally and in written form with division and organization,
- Must be able to communicate internally or externally if the need should arrive,
- Must possess the ability craft divisional teamwork and act accordingly to ensure internal departments practice trust, and open honest exchange of information that adds to the overall team atmosphere,
- Must have the ability to elevate team work in order to ensure all levels of the operation are involved in fostering a team,
- Must possess the ability to drive a “Sense of Urgency” (move, and win, now) within the operation team,
- Must have the ability to articulate problem solving in a manner the division personnel understand they own it, it is their idea and with complete “buy – in”
- Must have the ability to assist the division with planning, which solidifies the urgency to get performance expectations executed,
- Must possess the ability to navigate and teach others in all operations DCMS screens and menu options
- Must be reviewing future hardware or software features that would enhance performance metrics
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Global HR Operations Training Manager Resume Examples & Samples
- Significant project management
- Experience in instructional writing, design, and implementation
- Experience consulting and collaborating with partners and clients to determine right fit solutions
- Experience working in a project environment
- Proven proficiency in PC skills, including Microsoft Office suite
- Strong organizational and time management skills with attention to detail
- Demonstrated ability to quickly learn new systems and technology
- Strong interpersonal, consulting/client management, negotiation and collaboration skills. Capable of working with stakeholders at all levels
- Proven ability to work in a deadline driven environment
- Minimum three years working in learning and development
- Project management
- System design
- Process training
- International work
- Knowledge of media production, communication, and dissemination techniques and methods, including alternative ways to inform and entertain via written, oral, visual media, and other emerging technologies
- Bachelor’s degree in Education, Communications, or English or equivalent experience
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Operations Training Manager Resume Examples & Samples
- Convert raw data to available data assets via Hadoop platform
- Creation of standardized data and reporting processes in order to make data analytic/BI ready
- Own relationship with IT automation team for analytics-owned processes
- Review data to determine operational impacts and needed actions; elevate issues, trends, areas for improvement and opportunities to management
- Responsible for developing and maintaining documentation on execution processes
- Maintain an active pulse on the market place of emerging practices and technologies
- Bachelor's degree in related field or equivalent experience
- Self-motivated and capable of delivering results with minimal ongoing direction
- 7+ years of related technical experience, including data warehouse/mart, HDFS, data programming data automation
- Strong ability to think through optimal data structures for intended business purposes
- Above average communication and presentation skills
- Ability to work in a dynamic environment with ever changing priorities
- Knowledge and Exposure to "Big Data" concepts with a continued interest to learn more
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Manager Operations Training Resume Examples & Samples
- Manages post-training assessments to identify impact on personnel and plant performance to identify training program areas needing improvement. Training improvements and corrective actions are systematically initiated, trended, analyzed and resolved
- Support station and fleet activities in the areas of business plan initiatives, project management, re-fuel outage support, EP duties and special projects
- Assures that training facilities, equipment, materials, records, and personnel qualifications support training program goals
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Operations Training Resume Examples & Samples
- Follow On boarding process for DL employees
- Deliver on-the-job training for DL on the shop floor
- Certify and/or re-certify the operator professional competence
- Participate in the new products and new technologies introduction process
- Record and monitor training data
- Report data related to the operators training
- Create and support standard work and training practices
- Develop technical materials and conduct specialized training sessions
- Identify and Implement improvements on training processes
- Participate and support internal and external audits to ensure Quality System compliance
- Functions as liaison between managers, leads, core, and contract associates on various issues including training needs requirements
- Validate training effectiveness through the audit process
- Train and coach the employees in the Trainer/Operator position to ensure confidence and success for Flex
- Develop themselves and others to support organizational readiness
- Act as a liaison for “Best Practice” communication across the sites
- Publish communications and updates through the established structure and network as necessary
- Follows all policies, procedures, ergonomic standards and safety requirements directed by the department
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Operations Training Specialist Resume Examples & Samples
- Assess knowledge and skills of employees, through observation, interview and survey
- Plan and design job specific training regimens and materials
- Identify and validate candidates for training through prerequisite courses
- Work with area Managers and Supervisors to develop employee skills
- Analyze and target the Company’s learning needs and goals and charting plans to execute these goals
- Deliver training at all skill levels. May consist of online, classroom and on-the-job
- Cultivate train-the-trainer programs to prepare seasoned employees to be mentors or on-the-job trainers
- Manage the whole training department process, from budgeting, tracking, and development
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Operations Training Specialist Resume Examples & Samples
- Design, create, and facilitate training and staff development programs; OTS shall utilize the most effective training methods such as classroom, demonstrations, on-the-job training, eLearning modules, meetings, web tutorials, conferences, and workshops
- Manage concurrent training and documentation projects to successful completion
- Develop assessments to effectively evaluate the knowledge and comprehension of specific topics and trainings
- Design, develop, execute, and evaluate eLearning Modules
- Develop process documentation and recommend process improvements relating to call flow (flowcharting)
- Develop training documentation designed to customer specifications
- Bachelor’s Degree or 4 years’ experience in a professional capacity
- Ability to create educational and/or training material in MS Word and PowerPoint
- Demonstrated verbal and written presentation skills with a wide range of audiences, displays comfort training in person or remotely
- Displays comfort learning new products, generating documentation and training employees
- Demonstrated proficiency using Microsoft Word, Excel and PowerPoint
- Highly organized, consistently positive (sees solutions in place of roadblocks) and self-directed with proven ability to manage and prioritize multiple tasks in a fast paced environment
- Proficiency in Microsoft Projects and Visio
- Mobile communications and wireless experience
- Familiarity with adult learning principles
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Program Analyst, Operations Training Resume Examples & Samples
- Coordinate the process for content development and program delivery for learning and training programs
- Organize and facilitate special educational, training and learning programs
- Plan and coordinate business activities and resources to ensure project goals and objectives are accomplished within prearranged time frames and budgets
- Conduct needs analyses with business partners to determine training needs and identify effective training solutions
- Review project proposals to determine time frame, funding limitations, staffing requirements, and allotment of available departmental resources to various project phases
- Assist other project management personnel with creating time block and/or actual work plans for their assigned projects
- Identify and schedule project deliverables, milestones, and required tasks
- Update project status summaries weekly for business managers
- Provide visibility of resource utilization and availability to management
- Communicate project issues, including timing, budget, resources, scope and more, to management and project sponsor
- Provide leadership and motivation throughout the project life cycle to project team members
- Adhere to best project management practices and methodologies, such as Professional Management Institute or similar standards
- Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment
- Successful track record of identifying, sourcing and managing external training and development resources to address needs
- Demonstrated project management capabilities to successfully manage multiple training initiatives at the same time
- Able to create quality customized training content in different delivery modalities
- Able to facilitate in-person and distance training learning in an effective and engaging way
- Highly motivated, assertive, take-charge style with an ability to energize and motivate others
- Ability to work with functional groups and different level of employees to effectively and professionally achieve results
- Strong follow-up skills; ability to organize and deliver on projects based on applicable timelines; ability to proactively engage and influence internal and external customer needs
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively
- Self-motivated; able to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify high quality solutions
- At least 3 years’ experience in a project-oriented environment required, with experience in a learning and development environment strongly preferred
- Knowledge of Microsoft Office Suite required
- HTML experience preferred
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Operations Training Coordinator Resume Examples & Samples
- 2 years’ experience as a training coordinator or work in a related environment preferred
- Strong interest in the field of training, teaching or coaching
- Advanced PowerPoint skills required
- Experience with Microsoft Office Suite and Microsoft Windows 2000 & Windows XP
- Knowledge of interactive eLearning software (i.e. Articulate Storyline, Adobe Captivate) is preferred
- Knowledge of video editor software (i.e. Camtasia Studio) is preferred
- Knowledge of Articulate Online is preferred
- Voice over project experience preferred
- Detail and quality focused
- Customer-focused
- Strong computer skills and technical savvy
- Training and mentoring experience
- Focus on continuous improvement
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Operations Training Coordinator Resume Examples & Samples
- Must have at least 12 months of service in Operations at Liberty, or prior equivalent training and experience
- Must have no written reprimands or performance improvement plans in the last six (6) months
- Must have no more than five (5) attendance points during the last six (6) months
- Must have a performance rating of at least “Meets Expectations” on most recent performance evaluation
- Must be able to lead project teams and be comfortable with speaking in front of large groups
- Must have solid written and verbal communication skills
- Must be flexible, able to work different hours/shifts to accommodate training needs
- Must demonstrate positive behaviors including teambuilding, accountability, attitude and initiative
- Must demonstrate record of achieving results with little supervision
- Must have intermediate knowledge of Microsoft Office
- Must have working knowledge of PKMS
- Required to have or receive advanced training certification or have experience with adult education and learning
- Prior training experience with adults is preferred
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Clinical Informatics Operations & Training Coordinator Resume Examples & Samples
- Performs assigned individual tasks and contributions to completion of team tasks accurately, timely, and with minimal supervision
- Develops and distributes program/project/operational information and documentation including meeting agendas, minutes, status reports, compliance reports, project/operational statics and metrics, and training records
- Performs tasks using business infrastructure systems and tools including but not limited to SharePoint, Learning Management Systems, Document Management Systems, Capacity Management Systems, and Social Media Collaboration Portals
- Develops communication materials such as newsletters, emails, brochures and others by working closely with communication and marketing partners
- Focuses on the “voice of the customer” to ensure customer needs are understood and reflected in work output
- Provides training to team members and customers on processes and tools as appropriate
- Coordinates events and activities
- For some programs, will be called upon to assisting with contracting, payroll, travel, and financial processes
- Associate’s degree OR equivalent education and experience in healthcare, project or process management, business or clinical operations, or information technology
- 3+ years’ experience in organizing, facilitating, and assigning in planning a project or working with business/clinical operations
- Demonstrated ability to effectively organize, prioritize and follow thru on assigned tasks and documentation with accuracy and attention to detail and meet deadlines
- Demonstrated independence, requiring minimal supervision to accomplish assigned task or projects and manage time effectively
- Ability to assimilate a wide variety of detail and convey it to appropriate persons for action
- Basic to intermediate understanding of project management methodology, practices, and competencies
- Strong planning, time management, and organizational skills
- Ability to quickly understand and align with department and organization priorities and practices to support the department strategic priorities and goals
- Demonstrated written and oral communication that is timely, accurate, professional, consistent and targeted to the appropriate audience
- Demonstrated ability to adapt well to changing environment and respond quickly to requests and needs of environment
- Strong interpersonal, collaboration, and negotiation skills with the ability to establish and maintain effective working relationships across departments
- Ability to effectively work with geographically separated teams
- Ability to create original forms and instructions
- Ability to use special equipment: standard office equipment such as computer with various software applications, printer, fax, photocopier, pager, scanner, cell phone, and others
- Proficiency with the MS-Office suite of products including Excel, Word, Outlook, PowerPoint, and Visio
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Manager, Operations Training Resume Examples & Samples
- Work collaboratively with the HomeServe training team to design and develop high-quality online and instructor led courses for new and existing employees
- Partner with call center leadership team on a continuous basis to ensure the effectiveness of learning solutions
- Conduct periodic needs and gap analysis to ensure proactive learning solutions are meeting the needs of agents
- Manage a team for design, redesign and implementation of online, hybrid/blended, and instructor led classroom courses
- Incorporate effective design methods and best practices in both e-learning and instructor led courses
- Integrate adult learning theory and principles effectively to promote successful facilitation strategies and to improve employee’s learning experiences
- In partnership Human Resources/Talent & Leadership Development, facilitate online instructor and employee tutorial sessions, as well as face-to-face training courses and workshops
- Manage administrative aspects of course development, delivery, and support, including the call center training calendar
- Manage the planning and coordination of learning material deliverables with the Knowledge Management team
- Manage relationship with vendor call center teams, including the prompt communication of training material updates
- Through ongoing research, monitor and test current and cutting-edge technologies and online learning strategies that can be used to enhance online learning and delivery
- Content mastery of primary training offerings
- Regular observation of training sessions to ensure consistency and accuracy of delivery as well as coach training team to continually improve performance
- Track and monitor training attrition and employee engagement for opportunity to coach and improve trainer performance and look for ways to make training a more engaging experience for new hires
- Manage overall efficiency of training delivery and look for ways to reduce training duration without impacting knowledge retention
- Help to identify technology and automation that can improve the customer journey and overall training experience
- Minimum of 5 years’ experience in a Learning and Development leadership position
- Minimum of 3 years’ experience in a call center training role
- Experience in both instructor-led facilitation and delivery of e-learning courses
- Demonstrated high-level of interpersonal skills
- Ability to manage multiple complex projects
- Customer Service orientation is essential to identify the true needs of the organization and establish effective partnerships
- Bachelor’s degree in Organizational Development, Adult Learning, HR Management, Education or similar is preferred; Advanced degree is a plus
- Exceptional communication skills (verbal and written)
- Influencing and team building skills
- Time management and prioritization skills to complete deliverables and meet deadlines in a fast-paced environment
- Strong Change Management skills
- Learning Management System administration experience
- Knowledge of Articulate, Prezi, and Microsoft Office suite
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International Operations & Training Development Consultant Resume Examples & Samples
- Program, Procedure, and Execution Materials Development – Helps identify areas of improvement, and then participates in the development, creation, testing, and introduction of new and efficient programs and procedures in the following areas, including but not limited to
- Assists other International Department heads with special projects
- Stays abreast on industry innovations and services
- Strong communication skills and ability to receive and convey information in a professional and effective manner
- Strong competency in written communication, and the ability to organize thoughts and information in a simple and easy to understand manner with the end-user in mind
- Ability to assess project ROIs and make recommendations on go-no go decisions
- Ability to maintain confidential information
- Strong interpersonal communication skills and ability to interact successfully with internal and external constituents at a variety of levels
- Ability to multi-task and manage multiple priorities
- Bachelor’s degree in business management or related field with 8-10 years operational experience, preferably in a multi-unit restaurant or retail environment and / or equivalent
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Specialist, Operations Training Resume Examples & Samples
- Primary point of contact for the LOB and Stage Manager for LOB on-boarding/continual courses
- Analysis & strategic planning of Line of Business training needs
- Coordination of Training implementation & delivery
- Partner with Workforce Management for training schedules of the Operations Cast
- Oversee the tracking/reporting of training completion
- Partner with the Disney University on a seamless delivery (content & logistics) for all on-boarding classes
- Manage the development and schedules for all operations training facilitators supporting on-boarding and continual training courses
- Coordination with Global Documentation team to strategize documentation/delivery approach & guidelines
- Partnering with the Workforce management team to provide parameters for the scheduling & tracking of continual training which includes OJT, update, refresh, labor systems and on-going technical training for all operations cast
- Management of trainers for on-boarding, OJT and continual courses
- Partner with LOB Leaders to schedule & manage LOB Leader learning plans as it relates to technical training requirements
- Minimum 3 years leadership experience
- Demonstrated strong partnering skills
- Demonstrated ability to lead and motivate teams
- Demonstrated ability to influence at all levels
- Demonstrated ability to function in operations training environment to achieve results through cross-functional, integrated and well-coordinated team efforts
- Demonstrated strong verbal and written communication skills,including proficiency in clear, concise and compelling oral and written communication (grammar, editing and punctuation)
- Working knowledge of computer software including Microsoft office, Visio, and not limited to LOB systems (insert those pertaining to SHDR)
- Knowledge of the Instructional Design Process
39
Store Operations Training Specialist Resume Examples & Samples
- Minimum 1-3 years creating and delivering training programs and associated materials
- Previous work or educational experience with technical and creative writing
- Previous experience with project management is a plus
- Knowledge of adult learning theories
- Strong collaboration and interpersonal skills
- Proven technical and creative writing skills, including spelling, punctuation, proofreading, and grammar
- Well-developed problem-solving skills and a fine eye for detail
- Strong time management and organizational skills to effectively manage multiple projects and priorities
- Strong computer skills, including, but not limited to Microsoft Outlook, Word, Excel, PowerPoint, and the following Adobe programs: Photoshop, InDesign, and Illustrator
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Operations Training Specialist Resume Examples & Samples
- Seasoned trainer with curriculum design skills in technical and operational areas
- Strong analytical, verbal and written communication skills
- Possesses strong interpersonal, public speaking, instructional, organizational, and time management skills
- Ability to maintain a high degree of confidentiality using, tact, discretion, and professionalism in all aspects of the job
- Strong attention to detail and follow-through skills
- Ability to gather and analyze data and make recommendations to manage growth and change
- Demonstrated maturity of judgment under pressure/ability to resolve/mediate problems
41
Operations Training Specialist Resume Examples & Samples
- Professionally represent GP's products and services to our domestic and international energy clients
- Work collaboratively with our Operations and Business Development teams to identify opportunities, lead projects and expand business with existing clients
- Perform Operational Excellence and Training Assessments/Analysis to determine the best solutions for power industry clients
- Serve in multiple roles, including, but limited to, consultant, SME, project lead, developer, and instructor
- Lead projects and programs to support external clients and internal initiatives
- Design and develop training program materials and other supporting documentation
- Conduct technical instructor-led trainingWork with clients to design and implement customized solutions
- Career growth opportunities related to this position are available in the areas of client/account management, technical consulting, and operations leadership
- Minimum of 5-10 years of hands-on or relative experience in operations, maintenance and/or related training in simple and combined cycle facilities, and/or renewable power generation (wind, solar, hydro, etc.)
- Power plant operations
- Power plant environmental, health, and safety
- Power plant instrumentation and controls
- Power plant chemistry
- Power plant performance
- Navy Nuclear Power Training or technical degree is desired
- Ability to interpret client needs and propose innovative solutions
- Demonstrated ability to be highly productive in a fast-paced, self-directed work environment
- Motivated to exceed client expectations with high-quality work products that are delivered on time and within budget
- Demonstrated ability to exercise judgment and resolve issues to achieve intended outcomes
- Proven technical writing and verbal communication skills
- Proficient in use of MS Word, Excel, and PowerPoint applications; functional knowledge of SharePoint, Visio, and Project
- Fluency in Spanish a plus
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Supervisor, Operations Training Resume Examples & Samples
- Develop and deliver effective on-boarding processes for effective new hire training across the operation
- Identify gaps in current training practices and put in place actions to close the training gaps, either by modifying existing programs or initiating new training policies, processes and procedures
- Develop technical training materials including: syllabi, presentations, quick reference guides, technical documentation, and manuals
- Participate in business needs meetings to understand what actions are necessary to upgrade the effectiveness of current technical training and on-boarding processes and procedures
- Review on-the-job training programs to ensure they meet the career development needs of the business and employees
- Develop evaluation methods to gauge training and on-boarding effectiveness. Maintain and report appropriate training metrics
- Create methods for tracking employees' skills development. Maintain information on users' course participation
- Arrange and conduct training sessions in various formats (one-on-one or in groups)
- Remain current on knowledge of critical technical systems, processes, and tools
- Work directly with all levels and departments to establish training curriculum and assignments based on assigned functions
- Liaison to Document Control and other functional departments in coordination of required training
- 1 year experience developing training and onboarding programs
- 5% Travel
- Provide clear and consistent technical training and communication across all three shifts for hourly operational employees (ex. Mechanics, Technical Operators and Production Operators)
- Ability to identify, communicate and resolve gaps in current on-boarding and technical training policies, procedures and processes within production
- Experience in designing and delivering training programs – must be able to write effective and easy to understand technical training documents
- Ability to interact with a diverse group of individuals in a calm and professional manner
- Strong verbal and written communication and have effective time management and organizational skills
- Must have excellent presentation and change management skills
- Must be independent and detailed oriented
- Possess exceptional personal leadership skills and be self-motivated
- Able to work across all three shifts as needed
- Proficiency in MS Office, Open Text, Sum Total, Adobe Acrobat Writer and/or Epicor Informance preferred
- Ability to read and write in the English language
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Data Center Operations Training Specialist Resume Examples & Samples
- Act as a training subject matter expert in Data Center Operations for the development of training on various policies, processes and procedures
- Use eLearning authoring tools to develop engaging training content
- Organizing and delivering instructor led training for Infrastructure Operations teams
- Write and enhance technical and operational processes and procedures
- Assisting in managing an in house training facility for continuous learning
- 5+ years of server Operating Systems experience
- 3+ years of Data Center experience
- Server Hardware Troubleshooting experience
- Basic Network operation / support experience
- Strong written & verbal communication skills, both oral and written
- Understanding of Data Center hygiene, safety, and security
- Previous experience in training/education/mentoring
- Recent and relevant hands on experience creating training materials and/or written instructions/procedures
- Self-motivated team player
- Proficient with Microsoft Office products (excel, word) and web-based operational tools
- Good knowledge about Data Center facilities (power and cooling)
- Understanding cabling infrastructure (copper and fiber) including troubleshooting
- Understanding of prioritizing and resolving trouble tickets
- Troubleshoot technical issues on various platforms ranging from Systems to Networking
- Knowledge of Rack Installation
- Hardware diagnostics and replacement of server and network devices and parts
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Operations Training Manager Resume Examples & Samples
- Work closely with the Director of Rooms and Director of Food and Beverage to assess operational departments training needs and programs
- Responsible for conducting/tracking of operational training of new leaders/colleagues for both food and beverage and rooms divisions
- Responsible for review of LQA and VOG results assessing trends and following up with departments to create actions to improve/maintain results
- Updating, reviewing and standardizing Job Task Checklists for operational teams
- Collection/development of service initiatives to enhance overall Guest satisfaction, using specific training or shift briefing standards
- Create time lines and coordinates inter-departmental cross-training
- Attend regularly scheduled departmental meetings
- Three to Five years of experience in hotel Rooms Division and/or Food and Beverage operations in a leader capacity
- Previous training experience required
- Working knowledge of Word, Excel, and PowerPoint essential
- Knowledge of Micros-Fidelio Property Management and Central Reservations Systems, Royal Service Manager and iConcierge
- Hospitality Management Degree or equivalent an asset
45
Operations Training Manager Resume Examples & Samples
- Manage, motivate & develop direct-report trainers to execute goals and metric-driven training initiatives
- Develop: Training plans, assessments, individual learning modules, group activities and learning curriculums
- Work with the Learning & Development Director and VP to produce competent strategies
- Own, maintain, modify and create the required data models for ongoing reporting analytics
- Create development programs and coach trainers on those specific improvements
- Clearly communicate project scope in both written and oral formats
- Provide thorough leadership and direction for training strategies across the channel
- Required 3-5 years of experience, 2 + years in the Mortgage industry, 1+ year in a Processing or Operations role
- Preferred - 2+ years in a training role, 1+ year with loanDepot, basic knowledge of training methodology, superior facilitation skills, significant familiarity with loanDepot procedures, extensive knowledge of Empower and all other loanDepot systems
- Extensive knowledge of Empower and all loanDepot systems. Above average familiarity with all MS Office programs. (Word, Excel, PowerPoint, etc.)
- Intermediate to advanced user on all MS Office programs
- Should have the ability to assess the appropriate training for variant audiences
