IT Technician Resume Samples

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EW
E Wehner
Esperanza
Wehner
8837 Conrad Branch
Phoenix
AZ
+1 (555) 346 1594
8837 Conrad Branch
Phoenix
AZ
Phone
p +1 (555) 346 1594
Experience Experience
Dallas, TX
IT Technician
Dallas, TX
Labadie-Shields
Dallas, TX
IT Technician
  • Performing fast and efficient network support including troubleshooting, help desk functions, and correction of NT-related problems on servers and workstations
  • Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
  • Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
  • Provide technical assistance on enterprise e-mail system to assist new and existing users at all locations
  • Create & manage users, computer accounts and their access to network resources in Active Directory
  • Perform network management to include allocating, deploying, coordinating and monitoring of customer systems
  • Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports
San Francisco, CA
Field IT Technician
San Francisco, CA
White, Kling and Bauch
San Francisco, CA
Field IT Technician
  • Provide support to customers on a variety of IT issues by identifying, researching and resolving technical problems
  • Assist users with backing up computer data on network file shares or CDRW drives
  • Support facility infrastructure and network hardware cabling
  • Assist users with backing up computer data on network file shares or external media
  • Responsible for providing Tier II computer desktop support to field locations in accordance with established policies and procedures
  • Provide on-site support and troubleshooting of network equipment – router, switch and firewalls
  • Responsible for providing post-Help Desk support to field locations in accordance with established policies and procedures
present
Detroit, MI
Associate IT Technician
Detroit, MI
Schaefer Inc
present
Detroit, MI
Associate IT Technician
present
  • Assist employees via telephone, email, helpdesk tickets, and in-person requests
  • Installation and support for game development consoles
  • Working with Corporate IT to resolve issues
  • Install, upgrade, troubleshoot and repair desktop computers and peripherals in a networked environment
  • Manage physical stock and inventory
  • Work with third party companies and Blizzard’s partners to resolve issues
  • Creating and supporting user accounts & maintenance
Education Education
Bachelor’s Degree in Information Technology
Bachelor’s Degree in Information Technology
University of Massachusetts Amherst
Bachelor’s Degree in Information Technology
Skills Skills
  • Strong professional and interpersonal skills with the ability to interact with co-workers and users in a respectful and professional manner
  • Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software
  • Basic knowledge of Windows XP Professional
  • Demonstrates strong computer skills including a good working knowledge of MS Office
  • Strong knowledge of Microsoft Office suite software
  • Good time management skills with ability to prioritise effectively and work to deadlines
  • Knowledgeable of networking fundamentals
  • Being good with difficult callers and good customer care skills
  • Strong demonstrated knowledge of and experience with Windows desktop Operating Systems and Mac OSX
  • Strong demonstrated knowledge of and experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
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15 IT Technician resume templates

1

IT Technician Resume Examples & Samples

  • Serve as first point of contact for desktop computer hardware, software, printers and Active Directory users and groups
  • Work with users to resolve issues as they arise
  • Administration of network resources across all departments
  • Monitor health of critical computer systems
  • Maintain up-to-date documentation of computer systems
  • Interface with vendors to resolve issues
  • Provide basic software training to users
  • Microsoft Server and Windows 7 certification is a plus
  • Experience with LAN administration
  • Knowledge of Cisco switches
  • Experience with Avid Interplay
2

Junior IT Technician Resume Examples & Samples

  • Practical knowledge and problem-solving strategies
  • Able to work with senior management level and international business
  • Working knowledge MAC OS and Outlook email
3

Entry Level IT Technician Resume Examples & Samples

  • Troubleshoot technical issues reported via phone and helpdesk email system
  • Troubleshoot any hardware / software issues in a efficient and timely manner
  • Logs calls into the helpdesk system, assigning priority level and follow up
  • Determines high priority calls as deemed necessary and ensures high priority attention
  • Escalate high priority issues reported using established guidelines
  • Take on misc projects in addition to regular helpdesk tasks
  • Document the various Helpdesk procedures into the various support knowledge bases
  • Excellent written, oral, and interpersonal communication skills
  • Highly self-motivated, self-directed, and attentive to detail
  • Ability to effectively prioritize and execute tasks in a fast paced environment
  • Able to work in a team-oriented, collaborative environment
  • Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards
  • Ability to learn quickly, and adapt to new situations and new scenarios
  • Strong orientation toward customer service
  • Microsoft Office suite
  • Microsoft Dynamics AX is a plus
  • Retail Pro
  • Experience with routers, switches, TCP/IP, networking
  • Experience in troubleshooting LaserJet & thermal printers
  • Experience with Microsoft AD & Exchange
  • Experience with RFID Equipment
4

IT Technician Resume Examples & Samples

  • Associates degree in Computer Information Systems/Computer Science or related field or or equivalent data center operations experience
  • 2+ years of technical support experience in Data Center or office compute systems
  • Experience with Linux/Windows Operating systems
  • Experience with server and/or client hardware repair
  • Experience with asset management and inventory systems
  • Some manual labor involved; ability to lift and move equipment up to 50 lbs
  • Availability to work extra hours when needed (including weekends)
  • A+ or Network+ certifications a plus
5

Associate IT Technician Resume Examples & Samples

  • Assist employees via telephone, email, helpdesk tickets, and in-person requests
  • Interact comfortably and professionally with colleagues and customers
  • Install and maintenance of Windows and Mac OS
  • Support IT needs for public Blizzard Entertainment events
  • Manage physical stock and inventory
  • Move and replace hardware on a regular basis (e.g. PC’s, printers, monitors)
6

Senior IT Technician Resume Examples & Samples

  • Strong problem solving, organization and analytical skills
  • Outstanding people skills are crucial and ability to deal with big personalities
  • Excellent verbal and good written communication skills
  • Ability to prioritize and multitask in a fast paced growing environment
7

Field Service IT Technician Mumbai Resume Examples & Samples

  • Installing and servicing equipment and software at customer sites
  • Knowledge of router installations and networking topologies
  • Experience with WAN/LAN infrastructure (cabling, cat5, rj45, rj48x, etc.)
  • Knowledge and experience supporting Windows Operating Systems and Microsoft Office applications
  • Arranging delivery and removal of equipment
  • Administrative transactions
8

IT Technician Resume Examples & Samples

  • Supporting the company’s internal computing infrastructure, including all network and workstation hardware, software, and physical connections, ensuring network is secure and efficient
  • Ensuring that software licensing is adequate and not violated
  • Assisting with the maintenance of technical drawings and descriptions of all networks and architecture
  • Assisting with the Design and implementation of IT security-related systems and procedures
  • Configuring routers, switches, and infrastructure hardware
  • Assisting in backup procedures, access permissions, file serving, domains, and remote access
  • Performing fast and efficient network support including troubleshooting, help desk functions, and correction of NT-related problems on servers and workstations
  • Recommending software packages and/or technology services to facilitate the operation of the company
  • Minimum of an associate’s degree in Computer Information Systems or related field required
  • Minimum of 1 year of experience in this area, or combination of education and experience
  • Microsoft Certified Technology Specialist (MCTS) Vista Certification or higher certification n
  • Knowledge of Windows 7 or 8 and/or Certification in OSX
  • Knowledge of Microsoft networking technologies
  • Knowledge of Microsoft web service technologies
  • Intermediate knowledge of Microsoft PC operating systems and office productivity tools
  • Intermediate knowledge of computer hardware
  • Ability to grow with the role as it evolves
  • Self-motivated individual to ensure that deadlines and objectives are achieved in a timely fashion
  • Good communication, time management and project management skills
9

IT Technician Resume Examples & Samples

  • Administer, support and troubleshoot all studio hardware (computers, printers, monitors etc.) , software and network operating system
  • Create & manage users, computer accounts and their access to network resources in Active Directory
  • Install Windows 7 and all software packages remotely by using Microsoft deployment server SCCM
  • Coordinate with Ubisoft Global Network Services (GNS) for IT infrastructure needs & IT related issues
  • Deploy security software on all company’s computers e.g. Winmagic SecureDoc encryptions or Bitlocker for complete computer hard drive security
  • Unbox and install PC hardware components such as graphics cards, SSD’s and HDD’s as part of PC deployment process
  • Setup and Support conference rooms with Cisco Video Conference Systems, Polycom Phone, Projector, Projector Screen, TV, Audio system, and video surveillance system
  • Manage hardware and software inventory and generated inventory reports for software licenses, hardware and network equipment
  • Monitor and maintain technology to ensure maximum user support
  • Train and provide recommendation for staff on existing technology
  • Maintain current and accurate inventory of technology hardware, software and resources
  • Research and make recommendations about purchase of technology resources
  • Maintain log and/or list of required repairs and maintenance
  • Perform other related duties as required by the Team Lead
  • Minimum 1-2 years’ experience in user support (computer populations of 50 – 200+ users)
  • In-depth technical experience with PC’s, laptops and tablets
  • Excellent knowledge of Windows 7 or higher and Microsoft Office suite 2010
  • Knowledge of the TCP/IP communication protocols, Active Directory, and latest PC and video boards
  • Knowledge of MAC Hardware and OSX an asset
  • Knowledge of scripts an asset (batch files, VBScript)
  • A+, MCSE, MCSA, or MCP certification an asset
  • Team spirit and able to work autonomously
  • Ability to lift up to 30 lbs
  • Ability to multi-task and manage stressful situations
10

IT Technician Resume Examples & Samples

  • Offer on-site support to end users on hardware (workstation and printing) and standard softwares (Windows OS, office pack)
  • Ensure Security team best practices application for workstation
  • Ensure proper meeting room configuration
  • Gather employee satisfaction through ticket survey
  • Be proactive, identify and communicate potential improvement to its manager
  • 2+ years of experience in technical support to end users
  • Good dexterity and ability to perform manual labor
  • Ability to work effectively in a fast paced changing environment
11

IT Technician Resume Examples & Samples

  • Serve as firstpoint of contact for desktop computer hardware, software, printers and ActiveDirectory users and groups
  • Work with users toresolve issues as they arise
  • Administration ofnetwork resources across all departments
  • Monitor health ofcritical computer systems
  • Maintain softwarepatches and desktop/server Antivirus software
  • Maintain up-to-datedocumentation of computer systems
  • Interface withvendors to resolve issues
  • Provide users withbasic software training
12

IT Technician Resume Examples & Samples

  • Bachelor’s or Associate’s Degree in Engineering, Computer Science, or related field
  • 1-2 years of prior help desk and customer service experience, preferably with a background in the architecture or engineering industry
  • Strong knowledge and experience with Windows 7, 8 or 10; Microsoft Office 2013 and Office 365; Internet Explorer; and Outlook
  • Knowledge and experience with Mac OS X in a corporate environment
  • Knowledge of basic networking concepts and desktop troubleshooting
  • Knowledge of VoIP-based telephones, and iPhone and Android mobile phones
  • A+ Certification in desktop support
  • Certification in Cisco, Windows Desktop or Server, Mac, VMWare, or ITIL
  • Familiarity with using design tools like Adobe Creative Suite and Autodesk products (ex. Revit, AutoCAD, etc.)
  • Experience with automation scripting such as KiXtart, PowerShell, batch file, and Robocopy
13

Senior AV / IT Technician Resume Examples & Samples

  • Point person for integration and implementation of new AV and all technical tools/resources within the Briefing Center. Responsible for set up and tear down of Briefing Center equipment prior to and after engagements. Track and maintain updates and version changes to all AV and content management systems
  • Work closely with other departments and vendors that support engagement operations (Facilities, IT, Security, outside vendors). Source and manage all supporting outside technical services to the Briefing Center
  • Technical support for Board of Directors meetings and other executive engagements
  • Ensure the briefing center meets expectations with regard to appearance, cleanliness, organization, functionality and overall quality experience
  • Assist with the A/V logistics for the Innovation Center buildouts in other locations
  • Technical skills focused on Audio Visual, content management systems and digital signage
  • Knowledge and understanding of Crestron, Extron, Scalars and Digital Media systems
  • Ability to support and interact with VIPs, Executives and Company leaders
  • In-depth understanding of complex Audio / Visual implementations
  • Understanding of briefing management process at a high level
  • Attention to detail in all areas; spelling and writing are of particular importance
  • Strong interpersonal and customer service skills
  • Intermediate Microsoft Office Suite skills – Word, Excel, Outlook
14

IT Technician Resume Examples & Samples

  • 5+ years supporting Windows PCs, Servers
  • 3+ years supporting a user base >75 people
  • 2+ years basic IP networking
  • Able to follow defined procedure and processes
  • Exhibits sound and accurate judgment and logical reasoning
15

IT Technician Resume Examples & Samples

  • Troubleshoots and repairs existing personal computer software and hardware. Provides problem-solving support to organization's computer users by repairing problems reported through electronic mail or voice mail systems. Follows up on outstanding project issues
  • Installs new and/or expands existing personal computer based software. Programs or selects suitable software to meet user requirements
  • Prioritizes jobs and determines required software and hardware in conjunction with end users
  • Consults with vendors regarding personal computer support issues
  • Updates production computing database
  • Receives parts, equipment, hardware, software, etc. and maintains inventory as necessary
  • Understand your responsibility for health and safety in the workplace. Cooperate with OSHA MIOSHA inspectors. Wear the appropriate personal protective equipment. Follow all safety rules. Report unsafe conditions immediately. Report injuries, accidents, illnesses, near misses, property damage immediately. Will not remove or make ineffective any protective device such as a guard, light curtain, etc. Will not use or operate any machine or equipment that the employee is not trained to operate. Will not use or operate any machine or equipment in a manner that may endanger any employee including themselves
  • Demonstrated knowledge of safety hazards in order to perform job duties safely and effectively
  • Demonstrated good communication and interpersonal skills in order to work with users at various levels within the Company. Must be able to express technical idiom in a non-ambiguous manner
  • Demonstrated ability to perform work, such as installation and repair, which may involve driving, lifting, bending, twisting, climbing, etc
  • Demonstrated strong understanding of personal computer work stations and technologies to be able to install equipment and systems safely and effectively
  • Associate's degree
  • One year experience in personal computer repair; or equivalent preferred
16

IT Technician Resume Examples & Samples

  • Communicating directly in person
  • Communicating over the phone/remote sessions/chat to resolve issues
  • Delivering standardized IT orientation and training to new and existing staff on existing or planned deployments/roll outs
  • Coordinate and work with outside stakeholders to resolves issues or contribute to effective inter-organization collaboration
  • SCCM software distribution
  • OS Imaging/Re-imaging for trouble resolution and planned deployments
  • Assisting/Maintaining accurate inventory of all software
  • Assisting procurement of office funded software
  • Account creation /disable /lock out /reset
  • Setup and maintaining distribution lists and security groups (may require coordination with other IT staff)
  • College diploma or university degree in a related field
  • Minimum of 3 years experience directly supporting technology for end users (preferably in the AEC industry)
  • Resolving technical issues remotely
  • Understand capabilities and typical use of company’s application portfolio
17

IT Technician H/F Resume Examples & Samples

  • TCP/IP and networking knowledge is mandatory
  • Strong knowledge of current Microsoft Applications as Windows desktop Operating Systems, MS Office, Windows Server; MS Exchange and Active Directory
  • Good Knowledge in Hotels application, such as PMS, POS, PBX, guest technology solutions
  • Academic IT background with at least 3 years of recent experience in IT, preferably within the Hotel industry or similar business
  • Be able to tailor technical language appropriately for the audience
  • Proactively identify issues and propose potential solutions
  • Staying in touch with latest innovations in IT
  • Ability to work in a team but also independently
  • Excellent level of spoken and written, German, English and French
  • Good interpersonal skills and self-confident
  • Guest oriented and service minded, with attention to quality
  • Organized Methodical and solutions oriented
  • A thorough and organized approach
  • Coordinate IT projects from budget proposals, project planning & schedule, implementations, documentation and follow-up for hotels or as instructed by IT Management
  • Coordinate new hotels opening including, offer and agreed in the IT service catalogue, present and approve proposals, define and manage the schedule plan, report and follow the evolution and be in charge of full IT solution implementation
  • Rollout of new technologies as approved by AccorHotels
  • Implement new hardware and software solutions, upgrades, testing and documenting the full changing management process
  • Provide second level support to internal users and external helpdesks
  • Create documentation for any new procedures
  • Strong involvement in technologies for guest services
  • Audit IT installations –hardware, software and company standards
  • Setup networks, servers, workstations and laptops
18

IT Technician Resume Examples & Samples

  • Extensive IT technical support skills with superior knowledge of operating systems and software
  • Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required
  • Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situations
  • Strong sensitivity for cultural differences and significant global acumen
  • At least three years hands-on experience in enterprise IT infrastructure support and service delivery
  • Ideally you will hold a Computing or engineering degree
  • Professional technical certifications highly desirable
  • Previous experience working in a global IT team highly desirable
19

IT Technician Resume Examples & Samples

  • Experience working with SOW
  • Knowledge of principles and processes involved in operating and supporting IT related functions at an overseas facility
  • Must have the ability to be innovative and be an agent for change
  • Expert communication skills to facilitate and disseminate information
  • Must successfully complete and pass the medical and dental examinations as required by PAE and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment
20

IT Technician Resume Examples & Samples

  • Delivering on existing or planned deployments/roll outs
  • Use P+W Service infrastructure services to log/resolve issues and further improve the collective knowledge base
  • PC hardware, components and operating systems, and demonstrate technical proficiency and understanding of base operating systems and applications (Office, Acrobat Pro, Lync or Skype of Business, Adobe Creative Suite
  • Must be and be perceived by staff as service oriented and effective in resolving end user issues
  • Exhibit positive and effective communication skills and a natural desire to share knowledge in a collegial, collaborative and relevant fashion
  • Must be open to and demonstrate learning new skill sets and advancing current skill sets
  • Applicants must possess a working knowledge of PC hardware, components and operating systems
21

IT Technician Resume Examples & Samples

  • Administration, security, installation, configuration, and troubleshooting of all site hardware and software
  • Develop and maintaining documentation of all hardware, systems and software licensing
  • Technical on site project assistance for installations and upgrades of property systems and hardware
  • Communicate and enforce adherence to all company IT security standards, practices and requirements
  • Technology implementer partnering with site departments to develop criterion for software system implementation, upgrades and enhancements
  • 2+ years work experience in technical capacity providing end user support and/or supporting & managing a networked computing environment
  • Good analytical and problem solving skills, effective strategic planning and organization, ability to multi-task and prioritize
  • Self motivated and capable of working unsupervised
  • Willing to have a flexible schedule – this job will require regular hours on the weekends
  • Excellent communication and customer service skills. Ability to interact with hotel guests as required
  • Hospitality/resort experience, familiarity with Springer-Miller Systems, Micros, Delphi, SpaSoft, etc
  • Experience working in a compliant and audited IT environment (PCI-DSS, SOX, HIPAA, etc.)
  • Working knowledge of Windows Servers/Clients, Active Directory, Group Policy, MS Office
  • Experience in networking design and implementation
  • Associates or Bachelor’s Degree in Management of Information Systems or related field
  • Technical certifications a plus: MCSE, CCNA, CompTIA, A+, etc
22

IT Technician Resume Examples & Samples

  • Basic user support and training on common systems (such as Microsoft office)
  • Server disk space management
  • ESX/VMWare Management
  • SQL administration
  • Work with other members of IT Shared Services to provide solutions to user issues
  • Basic Network Troubleshooting and Support. Cisco support preferred
23

IT Technician Intern Resume Examples & Samples

  • Provide support for all computers, printers, scanners and other peripherals as required
  • Responsible for installing miscellaneous software as required
  • Support IT issues with office and manufacturing systems (Level 1-2 Troubleshooting)
  • Keep IT management up to date with local and system changes
  • Desktop/Laptop setup, configuration, support and distribution
  • Perform other duties as assigned by the plant leadership and the IT Region Leader
  • Must be pursuing a Bachleors degree in IT or related program
  • Required to have familiarity with software and hardware of Personal Computers and Network Servers
  • Required to have familiarity with Microsoft Operating Systems (XP, Windows 7) and Microsoft Server 2003-8
  • Required to have familiarity with Microsoft Office Suite 2003, 2010 products
  • Required to have familiarity with software and hardware of PCs and network servers
  • Required to have a team player with the ability to work independently
  • Required to have an ability to work with a diverse population and a demonstration of good interpersonal skills
  • An Associate Degree is recommended for this position but not required
  • A+ COMPTIA Certification is also recommended
24

IT Technician Resume Examples & Samples

  • Setup, configure and maintain shop floor Manufacturing Execution Systems
  • Setup, maintain and troubleshoot windows based servers (hardware and software)
  • Setup, distribute and troubleshoot windows based computers (desktops/laptops)
  • Configure, install and troubleshoot network hardware
  • Configure, install and troubleshoot printers (laser and thermal)
  • Support users with MS Office or other PC subjects in response to a Stratos Help Desk ticket
  • Create and escalate support tickets using the Stratos Help Desk system
  • Execute failover/failback of shop floor systems on a periodic basis
  • Ensure backup systems are properly working
  • Procure quotes for hardware, software and services
  • Engage L2 or L3 support when beyond location support capability or access
  • Work with other members of the IT organization to provide solutions to user issues
  • Communicate daily with plant management. Be part of the plant management daily meetings
25

IT Technician Resume Examples & Samples

  • Basic user support and training on common systems (such as Microsoft Office)
  • Remote support skills required
  • Must be able to travel (25%)
  • Associates/Bachelor degree in Information Technology, applicable certifications, or 5 years experience in the function
  • Excellent troubleshooting skills and understanding of when to escalate issues
  • Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills
  • Excellent customer service skills. Customer service skills training and experience in or out of IT preferred
  • Experience in a production environment preferred
  • Requires familiarity with Microsoft Operating Systems,and Microsoft Server Operating Systems
  • Requires familiarity with Microsoft Office Suite
  • Requires familiarity with software and hardware of PCs and network servers
  • Cisco VOIP and Networking experience and/or training preferred
26

IT Technician Resume Examples & Samples

  • Assist with hardware and software installation and reconfiguration
  • Resolve basic hardware, network, and site reliability issues, escalating when appropriate
  • Assist with development environment configuration and problem issues
  • Assist with basic server network services configuration and management including: user account. management and network access to servers, perform server backup and restore procedures, and system monitoring and server/services availability
  • Assist with asset management and inventory control of workstations
  • Assist with facilities management
27

IT Technician Resume Examples & Samples

  • Assist with basic server network services configuration and management including: user accountmanagement and network access to servers, perform server backup and restore procedures, and system monitoring and server/services availability
  • College coursework to include: CSC 103, CPE 129, and CPE 229 required. Fundamentals of Computer Science III (or equivalent) preferred
  • CSC/CPE 315 also preferred [Digital Design, Computer Design and Assembly Language Programming, Computer Architecture]
  • Or an Associate’s degree with coursework in Computer Science or related technical field. Experience with Unix/Linux servers, Windows server and workstation environments, and knowledge of networking protocols, monitoring, and troubleshooting are all preferred
28

IT Technician Resume Examples & Samples

  • Prepare documentation such as system specifications, network topology, physical rack elevation, operating instructions, technical manuals and power usage distribution
  • Maintain Windows Active Directory, Group policies, OU design, DNS, DHCP support, RADIUS, network storage, and VMware infrastructure
  • Maintain server room, racks, cabling, power monitoring and possible external generator support
  • Maintain Access control, configuration and perform troubleshooting of network devices routers, L2 and L3 switches, Open Source firewalls, ASA firewalls
  • Create and maintain user access, password resets
  • Maintain anti-virus and anti-malware software
  • Network Support end users, Windows laptops, network printers, video equipment
  • Maintain physical inventory
  • Analyze equipment and perform repair as needed
  • Run physical network connections as needed
  • Environmental monitoring of lab and server for HVAC issues
  • Incident responses investigation
  • Maintain backup of lab infrastructure
  • Associate’s degree, trade school certification, or other verifiable training in a relevant technical field
  • Bachelor’s degree in Computer Science, Engineering, or related discipline with an IT focus is preferred
  • 3+ years of experience in a data center or equivalent technical training
  • Solid foundation in managing Microsoft Active Directory to include, DNS, Group Policy
  • Experience with LAN/WAN technologies and infrastructure
  • Experience with Cisco IOS and programing routers a plus
  • Ability to work on multiple projects and tasks simultaneously
  • Experience working with VLANs, VTP domains and trunks
  • Knowledge of network monitoring tools
  • Some level of manual labor required including lifting heavy objects
29

AV Technician / AV / IT Technician Resume Examples & Samples

  • Set up audio, video and lighting to meet requirements
  • Work closely with the Conference and Banqueting team
  • Committed to delivering high levels of customer service
30

IT Technician Resume Examples & Samples

  • Preferable Bachelor Degree in IT related courses (Computer Science, Computer Applications, Computer Engineering, Information Technology, Telecommunications, etc.) or certificate in IT courses
  • PC OS professional knowledge (Windows XP, Windows 7, …)
  • Programming skills
  • IT industrial networks professional knowledge (e.g. ethernet; profibus...)
  • Administrative skills in patching, backup and antivirus protection of small computer domain
  • SQL database maintenance (overview)
  • PC Hardware professional know how
  • Knowledge of HS&E requirements and procedures
  • Technically oriented in automation
  • Technical diploma or equivalent required
  • PC programming knowledge
  • Fanuc control systems
31

IT Technician Resume Examples & Samples

  • Observes functioning of installed equipment to detect hazards, problems, and the need for service, repair and/or replacement of electrical, electronic and mechanical components
  • Reads and understands electronic and electrical schematics
  • Install computers and software as need in a manufacturing environment. Maintain all manufacturing systems and software in use at the facility
  • Recommends changes in circuitry of installation specifications to simplify assembly and maintenance. Coordinate IS/IT projects related to the technology in use at facility
  • Support the LAN and related hardware as needed by Corporate
  • Required to maintain backups of programs from all electrical devices
  • Understands and is able to trouble-shoot and repair computer-based controllers
  • Can maintain and operate software systems related to plant security, access control, and video systems
  • Has working knowledge of enterprise systems and can perform troubleshooting for user-related connection and access issues
  • Sets up standard test apparatus or contrives test equipment and circuitry; conducts functional and operational tests to evaluate performance and reliability of prototype or production models
  • Must be able to check newly installed equipment to evaluate system performance under actual operating conditions
  • Troubleshoot hardware, software and network operating systems
  • Be familiar with all hardware and software in use at the plant and be able to troubleshoot situations as needed
  • Provide orientation to new users of existing technology
  • Train staff about potential uses of existing technology
  • Provide recommendations about accessing information and support
  • Provide accounts and passwords as required for legacy systems and networks
  • Identify and prepare hardware for disposal when appropriate
  • Knowledge of PCs, LAN and computer technology
  • Highly adaptable; must be able to work in a team environment
  • Highly organized accurate and precise in work functions
  • Min. 2 years of experience in a support call center or IT technical support position
32

Local IT Technician Resume Examples & Samples

  • Good English skills (spoken and written)
  • Excellent knowledge of Microsoft operating systems
  • Excellent knowledge of the Microsoft Office suite
  • Good knowledge of printing materials
  • Good knowledge of SMS, Active Directory
  • Knowledge of multimedia equipment is an asset
  • Scripting ability (batch files, VBScript, PowerShell) is an asset
  • Knowledge of agile methodologies is an asset
  • Mac OS X knowledge is an asset
  • Great team spirit
33

IT Technician Resume Examples & Samples

  • Develops understanding of business processes being supported by operational unit
  • Demonstrates ability to interact with business customers and reacts accordingly to changing environments and business needs
  • Supports the organization’s project management policies, practices, and methodology. Follows operational standards for reporting, monitoring, troubleshooting, and documenting issues
  • Participates in assigned project teams including system upgrades and other local IT Field Operations initiatives
  • Analyzes and resolves incidents and problems of low complexity ensuring ARs are updated accurately and in a timely manner. Communicates with IT teams and vendors to resolve local incidents and problems; participates in turnover meetings
  • Takes corrective actions and/or escalates issues appropriately to achieve timely recovery with minimum impact to customer
  • Assesses issue and recommends alternative actions for incident and problem resolution
  • Assists in installation, customization, implementation, and maintenance of operations and PC LAN related equipment involving physical exertion or lifting up to 50lbs of material, tools, equipment or machines
  • Provides technical support for issues of low to medium complexity; including installation, set-up, maintaining, cabling and replacing of all standard PC/LAN systems
  • Performs other related tasks as assigned
  • Technical Institute/Associate Degree in Computer Science or Info Systems; equivalent formal training
  • Basic aptitude for logical thinking and analytical processes
  • Good communication skills, written and verbal and sharing of ideas
  • Basic partnering and teamwork skills
  • Performs assigned tasks with supervision; manages tasks within allotted time
  • Serial tasking
  • Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software
  • Working knowledge of Windows networking and operating system
  • Working knowledge of Unix operating systems
  • Ability to use Change Control and Problem Management software
  • Work experience with IT support, PC/LAN and other related hardware/software
34

IT Technician Resume Examples & Samples

  • Support & Maintenance of I.T. infrastructure including telecommunications
  • Implement technology-related processes, systems and telecommunications
  • Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies & legal requirements
  • Responsible for daily backup and restores
  • Monitor technology and telecom mailbox and ensure call resolutions within the service levels
  • Maintain up-to-date detailed knowledge and records of all system changes, updates, enhancements
  • Escalate technical issues with LAN administrator
  • Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards
  • Perform routine daily clerical functions regarding integrity of computer systems
  • Excellent organizational, follow-through, and communication skills
  • Exceptional problem resolution abilities
  • Strong guest interaction skills
  • Must be committed to teamwork and achieving team successes
  • Enthusiastic, driven, and self-motivated
  • Strong technical background, with specific requirements as follows
  • Detailed knowledge of operating systems including Win7
  • Knowledge in management & operations of PMS (Micros-Fidelio), PABX/Voicemail/Call Accounting, RIS, Sales & Catering
  • 1 - 2 years’ experience in an IT role in a fast-paced luxury hotel/conference environment
  • Microsoft Certified Software Engineer
  • Understanding of Cisco Networking Equipment
35

IT Technician Intern Resume Examples & Samples

  • Familiarity with software and hardware of Personal Computers and Network Servers
  • Familiarity with Microsoft Operating Systems (XP, Windows 7) and Microsoft Server 2003-8
  • Familiarity with Microsoft Office Suite 2003, 2010 products
  • Familiarity with software and hardware of PCs and network servers
  • A team player with the ability to work independently
  • An ability to work with a diverse population and a demonstration of good interpersonal skills
36

IT Technician Resume Examples & Samples

  • Computing or engineering degree
  • To tailor the professional development and skills development plans
  • To assign the resolution of particularly complex problems to technicians with the closest areas of specialization
  • To create succession plans and career growth paths for other specialized technical roles in the Boeing IT organization
37

IT Technician Level Resume Examples & Samples

  • Working hours: The IT Technician (Level I) is expected to be able to be on duty during normally accepted working hours and whenever his/her presence is required. The IT Technician (Level I) adapts his/her working hours to the corporate office’s operating hours
  • Language: The IT Technician (Level I) is required to speak English (with fluency in other languages preferred)
  • Education/Experience:The minimum education is a high school diploma and at one year of experience working with a computer in a business or professional environment
  • Conduct: Must be able to work safely, effectively and efficiently
  • Abilities: Strong oral and written communication skills are required to interact with end-users. Must be able to interact with all levels of employees to promote the Global Helpdesk and IT Services operation to insure perception is positive. Strong organizational skills are required to produce and maintain records
  • Uniforms: Rosewood Hotels and Resorts observe a business attire dress code
  • Remote Support: This position does not include requirements for remote support
  • Travel: This position does not include requirements for travel
38

IT Technician Resume Examples & Samples

  • Assist with the research, analysis, implementation, support, and troubleshooting of third-party applications including HR, Payroll, Safety, MES, door controls, CMMS, etc. Evaluate new hardware, software, and systems and assist in setting and enforcing company standards
  • Perform daily monitoring and troubleshooting of 3rd-party applications; install and configure patches and upgrades
  • Help train and support users on new applications, changes, and upgrades and/or recommend external training resources and co-ordinate effective training schedules. Write technical documentation and manuals, and assist with end user training
  • Participate in and facilitate departmental cross training on a day-to-day basis to provide the best possible support and protection of Presstran’s operations by fostering a learning environment of sharing knowledge with fellow team members
  • Advanced ability to operate Microsoft Office, Microsoft Windows Operating Systems and other complex TCP/IP networks
  • 1-2 years information systems experience, preferably in a manufacturing environment
  • Extensive hands on experience with the analysis, design, evaluation, implementation, and support of hardware, software and security systems
  • Strong technical background, with an emphasis on the administration of Microsoft Office, Microsoft Windows Operating Systems, Microsoft Exchange, and Microsoft SQL Server
  • Experience in administering, configuring and using Matrix42
  • Experience implementing and supporting third-party applications including server, client, and upgrades
  • Valid Driver’s License and your own vehicle for occasional travel to another Presstran site in St. Thomas for IT support
39

IT Technician Resume Examples & Samples

  • Resolve all level one and two end-user problems
  • Build, install, upgrade, troubleshoot and repair desktop computers and peripherals in a network environment
  • Desktop software support
  • Creating and supporting user account maintenance
40

Local IT Technician Resume Examples & Samples

  • 1 year of experience in technical support to end users
  • Good knowledge of Microsoft operating systems
  • Good knowledge of the Microsoft Office suite
41

IT Technician Resume Examples & Samples

  • Responsible for providing highly complex technical support to assigned areas, such as research, design, development, testing, and/or installation process improvement
  • Provides hardware support to systems
  • Responsible for testing, troubleshooting and repairing complex problems
  • Responsible for installation and maintenance of computer systems, including upgrades
  • Diagnoses and corrects equipment and system malfunctions which fail to respond to standard corrective measures
  • May be responsible for assisting others, including customers, in using audio/video equipment or other special equipment which may be somewhat complex in nature
  • May assist in engineering testing and/or experimental testing
  • May assist in research work
  • Undergraduate degree in Information Technology or related field or equivalent experience
  • Minimum 2 to 16 years of related work experience
  • Experience with Windows 7 operating systems and related networking (TCP/IP, DHCP, DNS)
  • Security+ or other IAT level II 8570 compliant certification or higher required (Candidates must have completed and be enrolled in Continuing Education (CE) with a Security+ certification)
  • Must be able to work from schematics, diagrams, written/verbal descriptions or from defined plans
  • Currently active DoD SECRET security clearance required
  • Working knowledge of Sun OS/2 or other associated computer programs
  • Microsoft Certification(s) MCTS (669, 680 and/or 681) and MCITP (680 and 685 or 686) certifications a plus
  • CompTIA Certification(s) A+, NET+, and SEC+. Experience using Remedy software (Action Request System)
  • Scripting: Power Shell, VBscript, or JavaScript a plus
  • TS/SCI preferred
42

IT Technician Resume Examples & Samples

  • Polytechnic or University Degree in Information Systems or equivalent related experience
  • 2+ years of experience in a technical support to end user position
  • Technical certifications an asset (CCNA/MTA/MSCA/CompTia/etc)
  • ITIL certification an asset
43

IT Technician, Associate Senior Resume Examples & Samples

  • Provide customers with a personal, professional experience when requesting IT services and support
  • Establish, maintain, and execute standard operating procedures to leverage efficiencies and best practices
  • Study incident reports and complete trend analyses to identify opportunities for continuous improvement
  • Engage with technical service team leads to ensure effective support for these services and to consult on process issues and improvement
  • Technical certifications, such as Microsoft Certified Processional (MCP), Microsoft Office Specialist (MOS), Comp TIA A+, HDI Support Center Analyst and HDI Desktop Support Technician, are preferred but not required
  • Experience installing and troubleshooting operating systems, device drivers, and software applications
  • Experience providing customer service and technical support, both on-site, remote and via the telephone
  • Exceptional communicator with both technical and nontechnical audiences
  • Strong interpersonal skills with ability to team and collaborate effectively as a team player
  • Able to deliver results with the highest level of professionalism and integrity
44

IT Technician Resume Examples & Samples

  • Mobile device administration in a BYOD environment
  • Manage your work and schedule to meet customer expectations and within service levels
  • Establish, maintain, and execute standard operations procedures to leverage efficiencies and best practices
  • Use exceptional communication skills when interacting with both technical and non-technical audiences
  • Installs and maintains hardware/software systems, including workstations, and multiple thin and thick client technologies, supports all things technological for our research customers
  • Provide support on an as needed basis for a variety of projects
  • Network, wired and wireless support including switches, routers and hotspot configurations and support
  • Provides support for Mac, Windows PC, Linux/Unix, Android, and iOS
  • Manages work in Maximo Ticketing system
  • Demonstrated experience in managing enterprise desktop and mobile device environment
  • Experience with OS X, iOS, Windows and Android management highly desirable
  • Experience with VMware and Citrix desktop management and virtualization products
  • Ability to self-direct, prioritize, and manage multiple tasks and priorities
  • Strong interpersonal skills with ability to collaborate effectively in cross-functional teams
  • Thorough understanding of Windows and Mac based personal computers, current operating systems, TCP/IP networking and office automations and productivity software such as the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio, MS Project and Access)
  • Expertise in principles and concepts of customer service and support
  • Strong interpersonal skills with ability to team and collaborate effectively, a team player
  • Demonstrated troubleshooting and creative problem solving ability
45

IT Technician Resume Examples & Samples

  • Customer Satisfaction oriented
  • Ability to be self-sufficient
  • Ability to pay attention to details
  • Ability to deal with stressful situations
  • Ability to manage customer expectation while on-site
46

IT Technician Resume Examples & Samples

  • Experience with Epic Ambulatory (EpicCare) EMR software preferred but not required
  • Strong understanding of healthcare business process and technology preferred
  • Basic understanding of physician office operations, clinical workflows and terminology preferred
47

IT Technician, Project Hire Resume Examples & Samples

  • Troubleshooting, researching, and resolving complex technical issues
  • Perform work with the reliability, efficiency, and customer service orientation required to provide support from initial request to close-out
  • Use cutting edge technology to perform proactive incident management
  • Provides support for Mac
  • Ability to prioritize and manage multiple tasks and priorities
  • Technical certifications, such as Microsoft Certified Processional (MCP), Microsoft Office Specialist (MOS), CompTIA A+, CompTIA Network+, HDI Support Center Analyst and HDI Desktop Support Technician, are preferred but not required
  • Customer service oriented and approachable
  • Able to deliver results with highest level of professionalism and integrity
  • Demonstrated ability to solve challenging technical problems with innovative solutions
48

Lead IT Technician Resume Examples & Samples

  • Support of end user, infrastructure, back office and guest environments
  • Vendor communication
  • Liaison for communication of DH&R IT requirements, practices and standards to site
  • Provide on call 24x7 error resolution for site hardware and systems
  • Administration, security, installation, configuration, and troubleshooting of all Micros hardware
  • Support of multiple F&B outlets menu and program modifications and movement of system technology to accommodate operational needs
  • Develop and maintaining documentation of all programming changes for each F&B outlet to ensure database integrity
  • Work with F&B managers and directors to ensure menu items and pricing are consistent with the outlets requirements
49

Peripatetic IT Technician Resume Examples & Samples

  • Experience of the configurations, set-up and day-to-day operations of a broad range of current hardware devices – PCs, laptops, netbooks, printers and other peripherals
  • Good understanding of current Windows O/S and iOS
  • Good understanding of backup solutions
  • An understanding of Internet and email systems
  • Experience of troubleshooting networked devices; ability to identify causes and apply solutions
  • Sound knowledge of common PC applications including Microsoft Office
  • Good knowledge of Active Directory and Group Policy is desirable but not essential
  • Good understanding of Network LANs and WANs is desirable but not essential
50

IT Technician Resume Examples & Samples

  • Bachelor’s degree in Information Technology or equivalent relevant experience
  • Excellent diagnostics and problem solving skills
  • Excellent sense of customer service in a technical support environment
  • Excellent English skills (spoken and written)
  • Strong knowledge of Microsoft Windows OS (7, 10)
  • Strong knowledge of Microsoft Office suite software
  • Good understanding of SCCM, Active Directory and MMC
  • Good understanding of networking and server concepts
  • Good dexterity and ability to perform manual labor with IT Hardware (components, workstations, rvers)
  • Familiarity with datacenter (rack, cooling, UPS) and IT security (antivirus, firewalls, proxy) concepts
  • Familiarity with Unix-based operating (Redhat/CentOS, Ubunbu/Debian, OSx)
  • Familiarity with mobile technologies (Android, iOS, Windows 10 mobile, Blackberry)
  • Familiarity with multimedia equipment (TV, console, projectors, video conference)
  • Familiarity to video game industry, its methodologies and processes
  • Familiarity with technology industry, news and trends
  • Ability to work autonomously and effectively in a fast-paced environment
  • A good team spirit
51

IT Technician Resume Examples & Samples

  • Troubleshoot, diagnose, and repair computer hardware, software, printer, networking, and file shares
  • Installation of computer hardware/software
  • Assist in the setup of office telephones and laptops for new-hires
  • Bend, lift, and carry equipment as needed
  • Train and mentor subordinates. Successful transfer of knowledge will be a key component of success
  • Assist IT Manager in any additional tasks
  • Job is physically demanding. Candidate will be required to traverse a 320,000 square foot facility, multiple times, on a daily basis
52

IT Technician Resume Examples & Samples

  • Provide a consolidated point of contact for providing Tier I technical support to Kiewit employees
  • Respond to trouble tickets via phone and email in a timely manner
  • Determine the scope of the trouble ticket and the responsible department
  • Research and resolve Tier 2 trouble tickets
  • Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep impact minimal
  • Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures
  • Remote client support of various enterprise and desktop applications
  • Establish and maintain a professional relationship with customers, team members and department contacts
  • Cooperate with team members to provide the best customer experience possible
  • Provide quality customer service that exceeds customer expectations
  • Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
53

IT Technician Resume Examples & Samples

  • 95%- Installs, repairs, conducts preventive maintenance, modifies and tests information technology related equipment and systems to ensure efficient and reliable operation
  • Demonstrated TCP/IP knowledge and troubleshooting abilities a must
  • Must be fluent in English verbal and written communications
  • A thorough knowledge of operating systems, networking, hardware and software
  • Excellent IT problem-solving skills
  • Responsible and must follow IT Security and Compliance Policy
54

IT Technician Resume Examples & Samples

  • Performs a variety of basic/developmental tasks and activities that are appropriate for the IT function
  • Researches and analyzes appropriate information technology practices, processes, and procedures. May also gain a high-level understanding of basic financial services/banking practices and processes
  • Attends appropriate training that will facilitate gaining appropriate knowledge and understanding of essential subject matter appropriate for the IT function
  • Basic knowledge of network and computing devices, operating systems, systems development, and/or information systems architecture that is appropriate for the IT function
  • Demonstrates strong computer skills including a good working knowledge of MS Office
  • Willingly seeks and shares relevant technical and/or industry knowledge and expertise with others
  • Basic decision-making, problem-solving, team building, and time management skills
  • Ability to learn and utilize appropriate equipment, tools, software, and methods
  • Is resourceful and proactive in gathering information and learning new subject matter
  • Additional skills, knowledge, and experience may be required based on the type of functions the incumbent will perform
55

Peripatetic IT Technician Resume Examples & Samples

  • Providing support to IT users on current operating systems and applications including installation, upgrades, troubleshooting, and training on a variety of hardware
  • Working with servers to provide resources to users, including file storage, email, security, backups etc
  • Setting up and maintaining networks, both software and hardware
56

IT Technician, Level Resume Examples & Samples

  • Ability to communicate professionally in English
  • Bilingualism (an asset)
  • Qualifications: Client and IP network computer hardware and peripherals, operating systems, TCP/IP communication protocols, security systems and software, software and suites
  • Enthusiasm and team spirit
  • Sound judgment, meticulous attention to a job well done
  • Commitment to service, courtesy, professional appearance
57

IT Technician Resume Examples & Samples

  • Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices
  • Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes
  • Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues
  • Troubleshoots network connectivity for property systems and maintain network wire management
  • Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy
  • Keeps work area clean and free of safety hazards, debris and litter
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
  • Perform all job duties in a safe and responsible manner
  • Other duties may be assigned
  • Must be highly proficient in all Microsoft applications
  • Must have comprehensive knowledge of networking fundamentals and Microsoft active directory administration
  • Must possess excellent oral and written communication skills
58

IT Technician Resume Examples & Samples

  • Bachelor's degree from four-year College or university; or equivalent combination of education and experience
  • One to two years related experience and/or training
  • Working knowledge of current Windows operating system
  • Knowledgeable of networking fundamentals
  • Experience supporting current Microsoft Office suite
  • Experience troubleshooting computer hardware, software and operating systems
  • Experience performing computer imaging and restoration preferred
  • Knowledge of Microsoft active directory administration
  • Cisco IP phones, Micros POS, AS/400, and Bally ACSC support experience is a plus
  • Must be able to acquire and maintain appropriate gaming license
59

IT Technician Resume Examples & Samples

  • Knowledge of all gaming laws and regulations which apply to the functions and duties of the Information Technology Department
  • Ensures that high quality support and services are provided to Cast Members using the network and desktop computers
  • Provides assistance to Cast Members (by phone or in person) with desktop computer problems requiring troubleshooting and problem analysis skills
  • Write system documentation and standard Operating Procedures for systems installation, operation, and maintenance to submit to the Information Technology Manager for approval
  • Serve on project teams and perform systems analysis for various company-wide hardware and software projects
  • Maintain and update the help desk ticket system as issues are reported by Cast Members and resolved by I.T. personnel
  • Acts as a technical liaison to assist Cast Members with complex desktop computer hardware and software problems
  • Recommends items for purchase. Develops and utilizes systems / procedures to monitor and maintain the computer network
  • Maintains documentation of the network systems, computing hardware and software; including installations, problems, fixes and upgrades
  • Installs and maintains network components, system and desktop software and hardware
  • Installs and/or moves computers from one location to another
  • Sets up and tests new computer hardware configurations, performs diagnostics on desktop and network systems, pulls and connects/terminates various data and other communications cables, disassembles and replaces parts as needed
  • Cisco networking experience and strong familiarity with audio/visual equipment and support highly recommended
60

IT Technician Resume Examples & Samples

  • Mentors, junior members of the team
  • Analyze and resolve Technical problems in field, dealing with hardware and software applications
  • Work independently with customers and peers to design and build solutions with documentation
  • Coordinate new installations associated with EMR implementations and upgrades
  • Develop strong relationships with end user communities, clients and vendors
  • Required to have a valid driver's license and be able to drive between Client offices
  • Ability to work independently and as a team member across multiple teams
  • Ability to develop, document and ensure adherence to technical standards
  • Ability to independently research and perform analysis to resolve complex issues
  • Must be able to maintain professionalism and react to customers appropriately while exhibiting the highest level of customer service
  • Expert knowledge of Windows operating systems and proficient in the use of Microsoft Office tools (Excel, Word, PowerPoint, SharePoint etc.)
  • Minimum 3-5 years' experience in Customer Services, as well as hardware, deployment across diverse environments
  • Demonstrated ability to communicate with Office Manager and Administration
  • Basic understanding various applications including EMR's, and VPN networks
  • Experience with system and application monitoring tools with ability to present examples of successful participation in large complex installations
  • Basic understanding of hospital and physician office operations, clinical workflows and terminology
61

IT Technician Resume Examples & Samples

  • Secondary education or training/certificate program related to information technology
  • Four (4) years of information technology experience such as Windows Active Directory administration or backups
  • Four (4) years of providing customer or technical support in information technology
  • A letter of interest explaining how you meet the qualifications (preferably no more than two pages),
  • A current resume, and
  • Minimum of three (3) professional references with your application
62

IT Technician Resume Examples & Samples

  • Extensive knowledge and experience across multiple technology disciplines including Windows desktop and server operating systems, desktop and server hardware maintenance, Active Directory, Email, Vmware, NetApp Storage, Cisco networks and backup technologies
  • Experience within a mature Shared Service or Commercial IT Services operation
  • Excellent customer focus with a service-orientated approach
  • Strong communicator both written and verbal
  • An eye for technical detail and a “completer/finisher”
  • Methodical and self-disciplined with flexibility and a willingness to learn new skills
  • Basic Health and Safety awareness to ensure a safe working environment at all times
  • Experience of creating technical documents and Knowledge base solutions
  • Willingness to travel to other Interserve/Customer sites
  • Must already possess or meet criteria to obtain MOD SC
  • Professional (MCSA or MCSE) Certification or equivalent in the relevant field of expertise
  • ITIL trained to Foundation level as a minimum
  • Experience operating in a change control, configuration management and secure environments
  • Ability to competently act as the technical point contact of escalation for incidents
  • The ability to investigate potential future technologies and solutions that may be of benefit
  • Experience of using Project Management, Time Recording and Service Management Toolsets
63

IT Technician Resume Examples & Samples

  • Identifies and initiates resolutions to client problems and concerns associated with hardware and software
  • Deploys new desktops, laptops, printers, scanners, office phones, smart phones and other misc. hardware
  • Coordinate desktop and laptop hardware lease refreshes including data migration
  • Assists/participates with special projects – including office relocations, new office openings and departmental moves
  • Some travel when required for office relocations, new office openings and troubleshooting
  • Maintain current expertise with rapidly changing technology
  • Assist in limited server-side type issues – adds network printers on server, maintain folder permissions, etc
  • Create support documentation for other technicians as needed
  • Provide continual evaluation of the tech support processes and procedures, making recommendations for improvement
  • Coordinate with management on projects and additional tasks as assigned
  • Assists in the technical evaluation of hardware and software before implementation
  • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • CompTIA A+ and MCP desirable
  • Undergraduate degree in Computer Science, Engineering, Science, Accounting, Business Analysis or Mathematics
  • 4 + years in a PC/LAN environment
  • Experience with problem solving (hardware and software), customer support and installation knowledge of DHIFS standard software and hardware
  • Must be knowledgeable of most PC and LAN products supported by DHIFS - IT
  • 50 + user LAN/WAN experience preferred
  • Must be service-oriented and enjoy working with both technical and people related issues
64

Engineering / IT Technician Resume Examples & Samples

  • Maintain creams & ointments manufacture, filling, and packaging equipment
  • First point of contact for production equipment IT & Networking issues
  • Problem solving/root cause analysis and proactive development of plant within a demanding production environment
  • Delivery of Continuous Improvement (CI) projects
  • Enjoy working in a ‘team’ environment and be able to communicate effectively
  • Knowledge of pharmaceutical process and packaging equipment
  • Working knowledge of industrial IT systems including Serialisation, specifically PIMMS
  • Knowledge of IEE regulations, LV electrical distribution and electrical maintenance strategies
  • Knowledge of measurement and control techniques applicable to temperature, pressure, flow etc
  • Experience within a highly regulated production or packaging environment (eg clean-industry, FMCG, food, electronics or similar)
65

IT Technician Resume Examples & Samples

  • Process incoming new computers, users and prepare for OS install and configuration
  • Setup new computer OS, baseline software and must have hard drive imaging expertise
  • Move new computers to employee office and setup
  • Transfer employee data between old and new PC. Use profile transfer software
  • Repair computers where components have failed or coordinate warranty services with DELL
  • Provide application help desk support using Ticketing system
  • Install Microsoft productivity software and setup email profile
  • Install other software as required
  • Solve issues utilizing troubleshooting skills
  • Setup network printers on workstations
  • Use remote access tools such as remote desktop or DameWare Remote Control to perform help desk / repair activities
  • Ability to be on-call 95% of time after normal business hours
  • Requires 2 year minimum experience working and troubleshooting problems in network environments
  • Troubleshooting of complex technical issues. Conducts extensive research
  • Excellent people skills to include collaborating in a multi-disciplinary, diverse, and dynamic team environment
  • Outstanding work ethic and commitment to organizational success
  • Proficient with Microsoft Office products
  • Excellent communication skills (written, verbal, & presentation)
66

IT Technician Intern ­ Summer Resume Examples & Samples

  • Provides first­ level support the client computing environment of I.T., primarily focused on, but not limited to, personal computing desktops, laptops, and office peripheral devices
  • Answer, evaluate, and resolve incidents, problems, or requests reported by end­users. Escalate to second and third level I.T. support personnel, I.T. management, and other support teams, as required. Deploy I.T. client hardware and applications to support the end­user community and business environment
  • Input and update systems or documents to maintain data and accuracy for I.T. objectives, such as service calls, asset management, warranty claims
  • Order client hardware and peripherals as requested by end­users and I.T. management
  • Participate in I.T. projects as required
  • Normal scheduled work day is Monday­ Friday 8am­4:30pm (40hrs a week) but Intern must be available for shift rotation for 24/7 production operation
  • Must be in good standing and currently enrolled in an accredited university degree program
  • Must currently have a GPA of 2.8 or higher to be considered
  • Must be a currently enrolled student working towards a Bachelors or Masters degree at an accredited college or university
  • Must be eligible to work in the United States without sponsorship by the company
  • All students must provide their own housing and transportation for the duration of the internship
  • Must be able to stand/climb/stoop/bend/carry up to 28 pounds
  • Must be able to present scope of project
67

IT Technician Resume Examples & Samples

  • Answer, evaluate, and resolve incidents, problems, or requests reported by end¬users. Escalate to second and third level I.T. support personnel, I.T. management, and other support teams as required. Deploy I.T. client hardware and applications to support the end¬user community and business environment
  • Validate specifications for hardware and peripherals as requested by end¬users and I.T. management
  • Additional Functions: (Individual tasks, duties and responsibilities of the position of lesser importance or frequency)
  • 1-3 years’ experience working in Desktop Support or Service Desk with the following experience
  • Troubleshooting various manufacturers of laptops and desktops
  • Windows 7,8,10
  • MS Office 2007
  • Mobile Devices including iPhone, iPad and Android
  • Printer Troubleshooting
  • A+ Certification preferred but not required
  • Associate or Bachelors preferred but not required
  • *This position will not offer relocation or visa sponsorship.***
68

TGU IT Technician Resume Examples & Samples

  • Installs, repairs, and conducts preventive maintenance of personal computers and related systems
  • Sets up, coordinates and monitors the operation of electronic computer equipment for end users in a network environment
  • Modifies repairs and conducts preventative maintenance on telecommunication equipment and related systems
  • Resolves minor network issues
  • Applies images to computers
  • 2+ years desktop support and troubleshooting experience preferable
  • 2+ year experience supporting users of Windows OS, MS Office preferable
  • Demonstrated Network equipment knowledge and troubleshooting
  • The ability to explain problems and solutions clearly to non-technical users
  • The ability to prioritize, multitask and work under pressure and meet deadlines
69

Senior IT Technician Resume Examples & Samples

  • Bachelor’s in Computer Science, related field or equivalent experience
  • Fluent in English language, spoken and written
  • ITIL foundation holder preferred (v.2 or v.3) or ITIL Service Desk and Incident management process awareness
  • 5 years + of general experience in one or more of an IT functions
  • General understanding in one of the commonly used IT technologies including PC support, Networking, Applications, Programming Languages, Databases, Server Technologies, etc is required
70

IT Technician Resume Examples & Samples

  • In-depth knowledge of PC hardware and software in particular the Installation, configuration and troubleshooting of Windows 7 and above
  • Experience in hardware installation and maintenance of laptops and desktops, processes and methodologies
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, computer conferencing systems, printers, application servers and administrative systems
  • The candidate should have a good understanding of network fundamentals relevant to desktop
71

IT Technician Resume Examples & Samples

  • Participates with Server and Network teams, the Global Infrastructure Services team, and Service Delivery to support the standard operating environments and approved hardware for a large manufacturing enterprise system
  • Provides support within the context of IT Service Management and ITIL processes
  • Ensures proper implementation and support for enterprise hardware and software, according to plans and designs
  • Responsible to maintain operations, security, compliance, and customer satisfaction
  • Helps to identify solutions to maximize efficiency, solve operational problems, and minimize operational costs
  • Serves as a 2nd level escalation point for complex technical support issues
  • Assists architecture team in the development and refinement of future client technology solutions
  • Collaborates with Information Security, Network Services, Server Services, Global Infrastructure Services, Service Desk, and internal customers to ensure efficient operation of client devices
  • Technical Certification or Associate Degree
72

New Opportunity for an IT Technician Resume Examples & Samples

  • Responsible for leading the timely installation and service of client connectivity products in the Client offices. This includes
  • Managing the timely installation, training, upgrade, relocation or removal of the products, Coordination and implementation of
  • Effective verbal and written communications with technical and non-technical individuals
  • Knowledge of Medical field strongly preferred
  • A+ and N+ certification desired
73

IT Technician Resume Examples & Samples

  • Must have a working technical knowledge of network and server operating systems, including Linux and Windows
  • Must have extensive application support experience with Microsoft, VMware and Citrix
  • Must have a working technical knowledge of current network hardware, protocols, and standards, including TCP/IP
  • Must be able to operate network component analyzers, scanners, and testers
  • Must have hands-on hardware troubleshooting experience
  • Must have knowledge of applicable data privacy practices and laws
  • French speaking and writing is an asset
74

IT Technician Resume Examples & Samples

  • Operating system and application installation/configuration
  • Providing innovative solutions for complex problems, forward thinking
  • Support hardware, software, applications, printers
  • Respond to inquiries from clients and help them resolve issues
  • Have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
  • Maintain a high degree of Customer First focus for all support queries
  • Help facilitate a proactive IT environment
  • Provide quality written communications and details of customer issues, by updating tickets and internal support system
  • Support users in the use of computer equipment by providing necessary training/advice
  • Evaluate more complex calls and determine when to escalate to support team
  • Create, maintain, update, escalate and close tickets within ticketing system
75

IT Technician Resume Examples & Samples

  • Install software applications and provide training as needed
  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Upgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, app. Software
  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, printers, phones and software within established standards and guidelines
  • Handle any troubleshooting and technical support issues which may arise
  • Perform duties in a safe manner including assembly of IT equipment electric power supplies
  • 2 years’ experience in a related field or equivalent work experience
  • Requires working knowledge of fundamental operations of relevant software, hardware and other equipment (MS Windows, MS Office)
  • The ability to train users on software applications
  • Familiarity with typical desktop computer operating systems ( Windows 7, 8, 10 and Android ) used by business end users
  • Must be able to communicate with other employees and read and write at a level that will enable to perform the work in a safe and efficient manner
  • Must be able to use and acquire knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation. Must be proficient in MS word, Excel, Power Point and use of the Internet
  • Must be able to operate a vehicle in a safe manner
76

IT Technician Resume Examples & Samples

  • Sets up coordinates and monitors the operation of electronic computer equipment
  • Modifies, repairs, and conducts preventative maintenance on telecommunication equipment and related systems
  • Installs, repairs and conducts preventative maintenance of personal computers and related systems
  • Configure and install servers
  • Create users in Active Directory
  • File permission for network locations
  • Knowledge of GOP (Group Policy Objects)
  • Knowledge of DFS (Distributed File Systems)
  • Knowledge of server security including firewall and anti-virus
  • Applying security patches
  • Scheduled maintenance of the server including performance monitoring and tuning
  • Working knowledge of TCP/IP, DNS, DHCP, WINS
  • Basic knowledge of Exchange and SharePoint
  • Resolving file and print server issues
  • Minimum 3 years of related experience
  • Must be well organized and have great problem solving skills
  • Good understanding of various Microsoft operating systems and software
  • Ability to gather, document and evaluate information that will lead to outstanding solutions
  • Ability to manage multiple tasks in a time-critical production environment
77

IT Technician Resume Examples & Samples

  • IT related qualifications
  • Ability to work on own initiative and make decisions
  • Ability to work within a pressurised environment
  • Good time management skills with ability to prioritise effectively and work to deadlines
  • Effective listening and communication skills
  • Flexibility is essential due to occasional travel and weekend work
  • Out Of Hours Support on a Rota basis (additional allowance paid)
  • Ability to work under pressure and to strict deadlines
78

IT Technician Resume Examples & Samples

  • Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred
  • Experience with Microsoft software required
  • Experience in a networked computer environment
  • Excellent oral and written communications skills required
  • Knowledge of wireless (Wi-Fi) systems
  • Previous Hotel or Resort experience desired
79

Local IT Technician Resume Examples & Samples

  • 4+ years of experience in technical support to end users
  • Ability to work effectively in a fast-paced changing environment
  • Good knowledge in Mobile support
  • Good knowledge of passive networking, cabling
  • Good knowledge of work with active network equipment (switches, routers, network configurations)
  • Good knowledge of SCCM, Active Directory
  • Linux knowledge is an asset
80

IT Technician, Derby & York Resume Examples & Samples

  • Zero-Touch-Installation (local support for the initiation of the ZTI, first user login, completion of software installation/configuration). Assisted PC handover
  • Migration of user data/configuration from old to new hardware
  • Patch/upgrade hardware related software (drivers, BIOS, applications), where permitted by Standard Services
  • Assisted installation, configuration, user advice/guidance, troubleshooting, diagnosing of peripherals including 3G network cards and printers
  • Assisted installation, configuration, user advice/guidance, troubleshooting, diagnosing of Mobile Devices (All Corporate standard models; Smart Mobile)
  • Assisted installation, configuration, user advice/guidance, testing, troubleshooting, diagnosing of software
  • Any reasonable requests within the Onsite Services remit and technician skill set. Service Requests will be raised through the agreed mechanism
  • Express Exec support within the time and geographical limitations of the service
  • RED network and client support
  • Backup support for tapes and servers
  • Rail AD support
  • Out of hours/commissioning support
  • New site setup
  • Project based work eg Audits
81

IT Technician Resume Examples & Samples

  • Manage multiple engagements and be able to prioritize tasks to ensure deadlines are met
  • Work collectively to define, plan and implement technology needs
  • Install and configure new systems according to best practices
  • Provide technical support to team members
  • Develop, implement, maintain and deliver on desktop support processes
  • Implement and maintain desktop standards and policies
  • Provide technical support relating to desktop, laptop, printer/scanner configuration and mobile devices (Blackberry, iPhone and Android devices)
  • Support team members with hardware and software issues
  • Perform data backup and recovery operations
82

IT Technician Resume Examples & Samples

  • Previous experience working in a call center providing customer support
  • Certification in Microsoft Office products
  • A letter of interest, describing their specific qualifications for the position
  • A current resume detailing experience, education, and current salary
  • Carefully review your application for accuracy, spelling and grammar before submitting
  • You may not reapply to this posting for 30 days
  • The initial screening of applications will be solely based on the contents and completeness of the "work experience" and "education" sections of your application in www.careers.wa.gov, completeness of the application material submitted, and responses to the supplemental questionnaire
  • A resume will not substitute for completing the "work experience" section of the application
  • All information may be verified and documentation may be required
83

IT Technician, Field Services Resume Examples & Samples

  • Understands basic user technology issues and provides solutions based upon basic proven methods
  • Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and present recommendations that meet user needs and comply with established standards
  • Interacts with clients to process basic service requests or resolve basic technical problems
  • Replaces and rebuilds hardware components as needed
  • Installs/removes/configures basic software applications
  • User account administration
  • Procurement in accordance with corporate guidelines
  • Compliance with purchasing licensing guidelines
  • Coordinate local support vendor relationships
  • Ensures compliance with system patching & AV requirements
  • General site application support & troubleshooting
  • General network, telecom, and server support
  • Ensures all tickets are updated and closed in a timely manner. Escalates calls to Team Leader, Field Service and/or other teams as required
  • Understands and complies with relevant Standard Operating Procedures
  • Effectively communicates clear, concise, and accurate status as required
  • Provide updates of specific site requirements
  • Associates degree in Computer Science or related discipline. Equivalent work experience will be considered
  • Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired
  • Minimum of 3 to 5 years relevant direct technical support experience
  • Individual may be required to sit, stand, walk regularly and occasionally lift 0-50 pounds. Be accessible to general office, laboratory & manufacturing areas and use required office equipment. Specific vision requirements include reading of written documents and frequent use of computer monitors
  • Must be able to work non-standard hours (weekends, evenings, nights) as required
  • Travel 0-10%
84

Hub IT Technician Resume Examples & Samples

  • Clean Driving License
  • Fluency in English – written and oral (concise and accurate)
  • Professional & presentable manner
  • Good customer relationship skills (Internal & External)
  • Ability to work on own initiative and prioritize
  • Flexibility - this position may involve large amounts of travel and staying away overnight, including weekend work
  • Outlook Client, Internet, Intranet
  • Fundamentals of data communication and networking topologies
85

IT Technician Resume Examples & Samples

  • · Hands-on experience with desktop and laptop hardware troubleshooting as well as installation and ordering of hardware accessories
  • · Software application support which includes working knowledge of Microsoft ® Office 365 (Office 2016) as well as for our many Vilter custom programs
  • · Document approved procedures and other system processes as they are formalized and established
  • · Advanced knowledge (certification preferred) of Microsoft ® Windows operating systems, in particular Windows 7 and Windows 10 is required in order to support the business and its users. Some basic Windows 2008 Server knowledge preferred
  • · Basic skills and working knowledge of networking from both a hardware and software standpoint
  • · Act as front-end liaison with end users for administering basic training and answering general inquiries for help with their equipment such as printers/copiers or conference room equipment
  • · Follow all housekeeping procedures and security protocols. Comply with all quality and safety regulations
86

IT Technician Resume Examples & Samples

  • Position will maintain multiple locations; Valid Driver's License and reliable transportation are required
  • On occasion this position will be required to work outside of normal working hours including weekends and holidays
  • This position participates in a compensated On Call rotation, including weekends and rotating holidays
  • A minimum of 5 years' experience in troubleshooting, maintaining and installing IT Infrastructure Systems
  • Associates Degree in Information Technology, related field, or equivalent
  • Certification in Avaya (Red or Blue) Communications Systems
  • Experience with Cisco Port Administration
  • Bachelor's Degree in Information Technology or related field, or equivalent
87

IT Technician Resume Examples & Samples

  • Maintain harmonious and professional relationship with all departments and Home Office
  • Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
  • Must have good interpersonal skills and be able to relate to all levels of staff
  • Must be able to assist hotel guests with technical requirements and issues
  • Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement
  • Assist in other areas of the accounting office as needed
  • Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
  • Assist with establishing and maintaining user procedures and hardware familiarization for all systems
  • Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
  • Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
  • Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
  • Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
  • Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards
  • Assist in the co-ordination of new acquisitions and major projects as required
  • Participate in property-level, corporate-initiated technology implementations as required
  • Good knowledge and support for Desktop OS and applications including patches
  • Provide direct guest support and quality support to function rooms and conference services
  • Assist with administration of Lotus Notes, connection to global VPN and other communication tools
  • Assist in the process of systems backup and recovery procedures
  • Assist in management of third party vendors
  • Assist with providing 24 / 7 support for mission critical systems
  • Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc
  • Perform any additional duties as assigned by the Director of Finance and IT Manager
88

Controls & IT Technician Resume Examples & Samples

  • Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
  • Able to repair, adjust and replace control and IT system components
  • Manage security options and software in computers, networks and process control systems to maintain privacy and protection from attacks
  • Create and perform scheduled maintenance programs for controls and IT systems
  • Maintain backup and revision documentation for control systems and IT system
  • Provide technical support to the site for new control/automation/IT systems including operating procedures, preventative maintenance, and spare parts requirements
  • Inspect and test the operation of controls and IT systems to diagnose faults
  • Keep records of repairs and fixes for future reference in accordance to GMP standards
  • Responsible for driving multiple improvement programs through to implementation and following-up on the results achieved, including: Quality Monitoring and Actions, Production Efficiency, Validate and Implement Approved Changes in accordance with Medical Device and Pharmaceutical regulatory requirements
  • Maintain various process computer-based control systems
  • Install, maintain and repair computers and networks
  • May be part of project team on Continues Improvement and Cost Improvement Projects
89

IT Technician Resume Examples & Samples

  • Responds to user requests to ensure that they are thoroughly resolved in a timely manner, meeting or exceeding the terms published in the IT service level agreement, and that proper call ticket documentation is completed
  • Carries out duties and responsibilities as assigned and prioritized by the Help Desk Manager
  • Configures and installs or upgrades workstations to company specifications as necessary
  • Provides front-line response to problems related to e-mail, network access, user difficulties with standard software applications, and installation of standard PC-based hardware and software applications
  • Provides technical support for all CCMG-supported remote locations as directed
  • Manages backup server, data backup jobs and disaster recovery backups for offsite storage
  • Other duties and responsibilities as assigned
  • Exceptional customer service understanding and orientation, and the ability to work effectively with all levels of the organization
  • Strong demonstrated knowledge of and experience with Windows desktop Operating Systems and Mac OSX
  • Strong demonstrated knowledge of and experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • 3-5 years experience in PC support or related position
90

IT Technician Resume Examples & Samples

  • Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting)
  • Engage L2 or L3 support
  • Server disk space management and OS patching
  • Support users for MS Office or other PC subjects as a result of escalation of a Stratos Help Desk system ticket
  • Desktop/Laptop setup and distribution
  • Basic Network Troubleshooting and Support
  • Ensure back up of systems is properly working
  • Manage local IT budget
  • Communicate on a daily basis with plant management. Be part of the plant management daily meetings
  • Associates degree in Information Technology, applicable certifications, or 5 years experience in the function
  • Experience in a manufacturing environment preferred
  • Good understanding of/interest in shop floor systems (sequencing, traceability etc.)
  • Requires familiarity with Microsoft Operating Systems; Win7, Server 2008 and Server 2012
  • Requires familiarity with Microsoft Office Suite 2010 products
91

Av / IT Technician Resume Examples & Samples

  • Co-ordinates, supervises and executes the prompt efficient and courteous service of Audio/ Visual services and Food & Beverage to assigned areas/ Station
  • Greets guests at meeting places, presents services, explain about Audio/ Visual services and facilities, answers questions regarding the audio visual in the banquet function venue
  • Read the Banquet event orders and relays the same to the Service Staff or direct to kitchen
  • Ensures that menu item, as per the event request are available from the kitchen and the stores
  • Ensures that service should be with established standards and efficiency and that orders are properly executed
  • Ensures that Audio/Visual service station is fully stocked and in clean condition at all times
  • All the Audio/ Visual services should be registered, services, maintained and audited every month and a report to be forwarded to the Banquet operations office
  • Ensures that tables are set up in accordance with established standards and as specified in the function sheet and in good condition
  • Maintain the Audio/ Visual equipment is always in the good Situation responsible for the par stock of Bqt. Operations Audio/Visual equipment
  • Ensures that all Audio/ Visual Equipment required of the market are upgraded report to Bqt. Operations Office
  • Ensures that personal grooming of self and state of uniform is to required standard
  • Complies with Hotel’s Health, Safety and Hygiene Policy
  • Co-operate with the company to achieve compliance with FLS legislation
  • Not undertake any activity which compromises their personal FLS, or the FLS of others
  • Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department
92

IT Technician Resume Examples & Samples

  • Provide support and advanced troubleshooting on computers, servers and networking equipment at campus/office locations
  • Configure, and maintain Cisco VoIP Phones
  • Conduct preventive maintenance as needed
  • Work on campus project-based tasks as assigned by IT Management (e.g., software rollout, facilities additions and rearrangement) as requested
  • Provide wireless device/remote user support (iPads, laptops, VPN, mobile phone, air card)
  • Provide login account and user mailbox maintenance; set up new users
  • Complete other projects and duties as assigned
  • Associate’s degree in a technical field preferred
  • IT related professional certifications desired
  • Minimum of 2 years technical experience
  • Minimum 1 years of experience with Active Directory in a large network environment required
  • Experience supporting users and equipment in an academic environment preferred
  • Strong working knowledge of Microsoft applications, Server and Desktop Operating Systems. Basic understanding of TCP/IP networking, router configuration, VOIP telecommunications
  • Excellent interpersonal, communication (oral and written) and problem solving skills required
  • Customer-centric attitude desired
93

IT Technician Resume Examples & Samples

  • You must be able to show steady employment with excellent attendance at your previous employers
  • Minimum one year of tech-support experience
  • You must have a High School Diploma or GED; Secondary Degree preferred
  • You must be at least 18 years of age
94

IT Technician Resume Examples & Samples

  • Hands-on experience with desktop and laptop hardware troubleshooting as well as installation and ordering of hardware accessories
  • Software application support which includes working knowledge of Microsoft ® Office 365 (Office 2016) as well as for our many Vilter custom programs
  • Document approved procedures and other system processes as they are formalized and established
  • Advanced knowledge (certification preferred) of Microsoft ® Windows operating systems, in particular Windows 7 and Windows 10 is required in order to support the business and its users. Some basic Windows 2008 Server knowledge preferred
  • Basic skills and working knowledge of networking from both a hardware and software standpoint
  • Act as front-end liaison with end users for administering basic training and answering general inquiries for help with their equipment such as printers/copiers or conference room equipment
  • Follow all housekeeping procedures and security protocols. Comply with all quality and safety regulations
95

IT Technician Resume Examples & Samples

  • Imaging software for devices
  • Past experience working in an IT ticketing environment
  • High School Diploma required with at least 1-3 years of experience in computer maintenance and support or equivalent combination of education and experience
  • Technical IT certifications preferred
96

IT Technician Resume Examples & Samples

  • Provide overall direction in hardware and software selection and maintenance
  • Provide interface with vendors including both analytical and technical support
  • Hold vendors accountable for agreed upon installations and support
  • Good understanding of Internet and how property can use it to generate revenues
  • Isolate and expedite repairs in a multi-vendor environment to minimize effect on customer service
  • Develop and provide systems training, in laymen terms, to operating departments
  • Closely interface with Corporate/Franchise IS staff
  • Experience with multiple networks
  • Research and recommend systems upgrades
  • Ability to analyze complex technical information, present it simply, and then sell recommendations
97

IT Technician Resume Examples & Samples

  • Answer routine to moderately complex questions and resolve end-user computer and networking problems to ensure end-user productivity. May do this via telephone, email, or desk-side (in person). Escalate issues to the next level of support as needed
  • Follow-through to ensure resolution in situations where standard procedures have failed to isolate or fix problem equipment or software installations
  • Assist with moves and configuration changes
  • Assist in the evaluation, implementation and testing of new PC packages/prototypes
  • Provide in-house assistance to all users on PC basics, back-up techniques, and anti-virus software
  • Perform restorative and maintenance actions either remotely or at the end user’s location to resolve problems, using routine troubleshooting and technical skills
  • Provide technical assistance on enterprise e-mail system to assist new and existing users at all locations
  • Provide training and support to new and existing users on enterprise software packages and upgrades
  • Consult with IT management and staff regarding unusual or unforeseen PC and LAN systems and equipment problems or malfunctions and recommend solutions
  • Record, identify and diagnose IT performance issues reported by either users or monitoring systems. Maintain accurate information and data regarding end-user issues within specified tracking system(s) and according to policies and standards
  • Provide Local Area Network (LAN) administration support and assist with Computer Operations functions as required
  • Restore services quickly through investigation and resolution of routine to complex problem issues related to the desktop computing hardware and software environment
  • Produce and maintain technical information, IT standards, service policies, and request forms both online and in print formats to contribute to a managed workplace
  • Create, maintain, and delete user accounts for accessing CRL IT resources as needed to ensure a secure information sharing environment
  • Ensure compliance with work processes
  • Education: High school diploma, General Education Degree (G.E.D.) or equivalent
  • Experience: At least 5 to 7 years experience in technical support and troubleshooting desktop client hardware and software issues, such as operating systems, MS Office suite, Internet Explorer, and other desktop applications in an enterprise environment
  • Other:Technical Knowledge/Experience
  • Ability to support, maintain, and troubleshoot MS Office suite of productivity tools, and hands-on experience of Internet Explorer and other CRL core applications such as anti-virus software, MS Outlook, Veritas Netbackup, Remote Access technologies/VPN utilities, Lotus Notes, AS/400 Client Access, Adobe Acrobat and other Adobe products
  • Ability to plan and organize work schedules and coordinate schedules to meet work priorities and service levels
  • Working knowledge of MS Windows compatible desktop and laptop hardware and use required
  • Knowledge and experience in various LAN technologies, such as: TCP/IP, Fast Ethernet, Hubs, Switches, and Routers
  • Good interpersonal skills to deal with customers, colleagues, and other technical staff in a courteous and friendly manner
98

Field IT Technician Resume Examples & Samples

  • Develops and maintains a scheduling system for onsite support fulfillment
  • Coordinates on-call after hours support
  • Provides specialist competence within the computer systems function in order to maximize efficiencies across all departments and meet the identified customer demand
  • Maintains a high level of proficiency in store systems, PC skills, and awareness of technology
  • Diagnoses system problems and recommends resolutions
  • Completes general routines and ensures housekeeping of all IT areas is of the highest standard
  • Communicates co-worker or customer issues/concerns that cannot be resolved to managers
  • High School Diploma, GED or Equivalent
  • Experience of IKEA retailing, distribution, trading and IT organizations, including IKEA strategies, processes and working methods
  • Experience of software, hardware, IP networks and voice communications
  • Experience of IKEA applications, business processes and routines and their influence on IT in IKEA organizations
  • Experience of project management and co-ordination skills
  • Knowledge of managing suppliers
  • Experience of applicable policies, laws and regulations
  • 25-50% Travel (2 days per week on avg.)
99

IT Technician Resume Examples & Samples

  • Research questions using available information resources
  • Follow standard help desk procedures
  • Log interactions and administer help desk software (GLPI and C2)
  • Identify and escalate situations to IT Analysts if technically complex or if it requires urgent attention
  • Maintain the IT inventory by ordering and receiving the materials
  • Maintain the division’s printers fleet
  • Create and maintain user accounts
  • Configure VHF/UHF radios
  • Configure Cisco IP phones and mailboxes
  • Develop and implement standard operating procedures and training with regards to IT operations
  • College degree in Information Technology
  • 5 to 7 years of experience in IT Customer Support
  • Mastering of MS Windows and MS Office Suites
  • Excellent knowledge of Microsoft Active Directory and Microsoft SCCM
  • Excellent knowledge of Xerox and HP printers
  • Strong knowledge of radio communications and pagers
  • Strong knowledge of networking and VLAN configuration
  • Strong knowledge of PC hardware and software
  • Strong knowledge of FM radio broadcasting, CATV distribution and satellite communication
  • Excellent interpersonal skills and ability to communicate professionally with clients
  • Strong organizational skills, self-governing and ability to work under pressure
  • C2, ERP System (J.D. Edwards), amateur radio certification and knowledge in audio/video installation are considered valuable assets
  • Must be able to communicate effective in English
100

IT Technician Resume Examples & Samples

  • Bachelor's degree in a business or technical field
  • 2+ years marketing or sales experience in related technology field
  • Demonstrated interpersonal and communication skills including strong negotiating and selling skills
  • Outstanding attention to detail, organizational and project management skills
  • Proven team player who can work collaboratively and interface with all levels of organization
  • Self-directed, requires minimal supervision
  • Proficient use of relevant business systems (Microsoft Office, JDE, Business Objects, etc.)
  • Demonstrated leadership capabilities
101

IT Technician Resume Examples & Samples

  • Logs, prioritizes, and routes problems and questions to appropriate IT staff
  • Tracks problems through resolution and notifies users of final disposition
  • Initiates escalation procedures when required
  • Maintains problem/resolution database
  • Communicates status to users
  • Provide notifications to users as required
  • Develop user documentation and publication
  • Performs related duties and special projects as assigned
  • Two to four years personal computer experience
  • Willing to work to schedule as required by volume and projects
  • Strong professional and interpersonal skills with the ability to interact with co-workers and users in a respectful and professional manner
  • Strong organizational skills and technical writing ability
  • Customer service driven with an enthusiastic, positive attitude
  • Proven ability to work independently as well as multi-task
  • Proficient computer skills and abilities with Microsoft Office products (Outlook, Excel, PowerPoint, etc)
  • Knowledge of TI Automotive systems
  • Network experience
  • Associate degree or equivalent in data processing or related studies
  • Technical writer training
102

Site IT Technician Resume