IT Technician Job Description

IT Technician Job Description

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IT technician provides expert level (Tier 3) support of Windows Servers, Operating Systems, Active Directory, VMware and related technology.

IT Technician Duties & Responsibilities

To write an effective IT technician job description, begin by listing detailed duties, responsibilities and expectations. We have included IT technician job description templates that you can modify and use.

Sample responsibilities for this position include:

Administer user accounts and security controls within Active Directory
Administrating IT systems such as email and centralized user management
Making sure printers, video conferencing systems and other IT related equipment is functioning
Provides day-to-day technical support to studio employees for internal desktop, laptop systems, game consoles (PS3, PS4, WII, Xbox 360, Xbox One, ) and the associated network infrastructure
Installs, configures and troubleshoots desktop systems workstations, laptops, game consoles and network issues in a heterogeneous environment
Acts as first responder on day to day tickets resolution
Provides service, maintenance and repairs of computers and peripheral equipment
Installs and support of client software applications and operating systems
Performs basic hardware diagnostics, routine moves, adds and changes
Installs, configures and wires up AV devices such as TVs, 5.1 systems, DVD players, video conferencing, and game consoles

IT Technician Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for IT Technician

List any licenses or certifications required by the position: MCSE, ITIL, J.D, ERP, C2, CCNA, MCSA, MRPT, MCP, CCNP

Education for IT Technician

Typically a job would require a certain level of education.

Employers hiring for the IT technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Computer Science, Education, Technical, Information Technology, Associates, Engineering, Business, Information Systems, Computer, Supervision

Skills for IT Technician

Desired skills for IT technician include:

Active Directory
Networking
Operating systems and software
Multimedia equipment is an asset
Cabling
Microsoft Office suite
Microsoft operating systems
Windows
Printing materials
Range of diagnostic utilities

Desired experience for IT technician includes:

Help Desk Incident Management Software
Must have a Bachelor’s Degree, preferably in Information Systems/Computer Science or a closely related field
A+, ITIL (Foundation level or higher), or HDI Certifications are a plus
Must have 1 - 2 years of experience working in an IT Help Desk/Service Desk, preferably in a retail environment
Experience supporting POS systems a plus
Experience with Case Tracking Management systems preferred

IT Technician Examples

1

IT Technician Job Description

Job Description Example
Our company is looking for an IT technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT technician
  • Maintains and enforces IT policies (Security, Software, and Hardware)
  • Performs asset tracking and audits
  • Administer, support and troubleshoot all studio hardware (computers, printers, monitors ) , software and network operating system
  • Deploy security software on all company’s computers Winmagic SecureDoc encryptions or Bitlocker for complete computer hard drive security
  • Provide installation and basic troubleshooting of core 2D and 3D drafting products
  • Install, configure, and support other specialized (departmental) software and provide end user support
  • Support remote users accessing virtual desktop infrastructure
  • Image laptops and desktops during initial deployment, maintenance and end of life replacements
  • Maintain and complete appropriate records for incident resolution
  • Comply with vendor specific maintenance and repair procedures
Qualifications for IT technician
  • Knowledge of client and software deployment
  • Knowledge of TCP/IP and Ethernet based networks
  • Basic understanding of Linux is a plus
  • A good understanding of LDAP is a plus
  • Knowledge of at least one scripting language is a plus
  • Experience with configuration management utilities such as puppet is a plus
2

IT Technician Job Description

Job Description Example
Our innovative and growing company is looking for an IT technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT technician
  • Manage relationships with multiple vendors at a time to coordinate the installation of the networking infrastructure, including internet service providers, airport personnel, and construction and electrical contractors as it relates to cabling and fiber installations
  • Coordinates the hands-on implementation of enterprise level Cisco series networking gear
  • Establish and document configurations and installations
  • Assist staff in troubleshooting equipment such as web-conferencing and AV equipment
  • Perform special project assignments as deemed necessary by IT management
  • Perform incident resolution or, when needed, escalation to the appropriate group
  • Interact with regional Support Coordinators and Service Fulfillment Analysts to track and prioritize incidents and tasks in the ticket queues
  • Execute asset change tasks and reflect such changes in appropriate databases
  • Provide IT consultation to the end user
  • Distribute new user IT starter package and provide initial user IT orientation
Qualifications for IT technician
  • A+, MCSA or any other relevant certification an asset
  • Must have in-depth knowledge of commonly-used concepts, practices, and procedures relating to network and systems administration – with a minimum of 2 years of practical experience to accomplish goals
  • Good understanding of network topologies
  • Disk imaging experience, such as PowerQuest Disk Image Pro, Clonezilla or Symantec Ghost
  • Deployment of OS and applications using a deployment system (WDS )
  • Good working knowledge of client and server-based applications
3

IT Technician Job Description

Job Description Example
Our company is hiring for an IT technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT technician
  • Participate in regional and cross-regional technical meetings
  • Contribute updates to technical documentation, procedures and process definitions
  • Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes
  • Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function
  • Contribute to IT International projects as needed and as coordinated by the assigned project manager
  • Discusses performance issues and improvement ideas with pertinent technical staff
  • Recommends changes in circuitry of installation specifications to simplify assembly and maintenance
  • Sets up standard test apparatus or contrives test equipment and circuitry
  • Supports the organization’s project management policies, practices, and methodology
  • Analyzes and resolves incidents and problems of low complexity ensuring ARs are updated accurately and in a timely manner
Qualifications for IT technician
  • Able to juggle multiple tasks and keep your cool
  • MCSE qualified
  • Willing to get involved in ad hoc work when required
  • Support/Install Adobe and Apple desktop software
  • Smartphone & tablet support
  • Ability to diagnose WAN/LAN/Wireless problems
4

IT Technician Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of IT technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT technician
  • Work with network cabling (terminate RJ-45 ends, trace cables)
  • Job is physically demanding
  • Minimum of 2 years of IT Technical support
  • Minimum of 1 year of experience in corporate environment
  • Must be able to travel minimum of 10% of the time
  • Must have expertise with Microsoft platform
  • Must have working knowledge with LAN's and WAN's
  • Provide technical support for end user computers, applications, printers, Cisco phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices
  • Resolve and track end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes
  • Cisco IP phone system maintenance including but not limited to moves, adds and changes, along with occasional wire/jack installation and system troubleshooting
Qualifications for IT technician
  • Maintain, install, upgrade and configure workstations, laptops
  • Manage data backups, archiving, and anti-virus applications
  • Avaya IP phone system support a plus
  • Self-motivated and willing to work various hours, including occasional overnights and weekends
  • Desire and ability to learn and implement new hardware and software technology
  • Work closely with user from all departments to help satisfy IT and MIS needs
5

IT Technician Job Description

Job Description Example
Our growing company is looking for an IT technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT technician
  • Assist with remote access process if requested by the IT Director, IT Supervisor or Systems Admin/AS400
  • Troubleshoot network connectivity for property systems and maintain network wire management
  • Profile request administration for network and property systems
  • Consult with vendors to improve customer service and reduce problems in the environment
  • Maintains documentation of the network systems, computing hardware and software
  • Analyze and repair PCs, RFs, and wide variety of printers
  • Document all calls, tasks, and projects
  • Maintain userIDs in all systems
  • Support Operations in all aspects
  • Maintain inventory and asset tracking
Qualifications for IT technician
  • Applicant must meet physical requirements, as the position may involve heavy lifting and climbing
  • Great sense of customer service
  • Must be comfortable speaking in front of groups of 60+
  • Must be able to lift 30+ lbs on a fairly consistent basis
  • Process creation and documentation a plu
  • Strong knowledge and experience with Windows 7, 8 or 10

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