Insurance Follow Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the insurance follow job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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C Herzog

Cooper

Herzog

4796 Damien Drive

Boston

+1 (555) 146 8616

4796 Damien Drive

Boston

Phone

p +1 (555) 146 8616

Experience Experience

Chicago, IL

Insurance Follow

Chicago, IL

Kris-Ullrich

Chicago, IL

Insurance Follow

Provide feedback to management concerning possible problems or areas of improvement
Perform other duties as assigned by management
Make recommendations to implement improved processes
Performs follow up on all outstanding accounts assigned in accordance with established standards and procedures
Distribution of daily workload to subordinates
Understand why a procedure/process is in place so you can be in a position to identify possible opportunities for improvement
Perform timely follow up on all of assigned claims

Detroit, MI

Hospital Insurance Follow

Detroit, MI

Herzog, Pacocha and Blanda

Detroit, MI

Hospital Insurance Follow

Work in an independent and self-motivated manner to maximize daily efficiency
Participate in the monthly, quarterly and annual performance evaluation process with their Supervisor
Assists in maintaining harmony between the client staff and project team members
Identify issues or trending and provide suggestions for resolution
Effectively plans daily workload for maximum impact
Communicate issues to management, including payer, system or escalated account issues
Participate and attend meetings, training seminars and in-services to develop job knowledge

present

Chicago, IL

Insurance Follow Up Manager

Chicago, IL

Roob Inc

present

Chicago, IL

Insurance Follow Up Manager

present

Analyzes related AR activity and develops or refines internal processes to consistently reach and maintain established AR goals. Evaluates and reports on the effectiveness of existing processes and all recommended/implemented improvements
Monitors claim payment/denial trends and identifies potential problems through established insurance follow-up activities. Works with health plan provider representatives and other MPAS departments to resolve issues
Develops plan of action and implements process refinements to address and manage health plan problems and/or changes. Communicates these to staff, Patient Accounts management and client stakeholders
Monitors insurance follow-up activities from initial health plan denial through claim resolution. Puts audit measures in place to ensure compliance with departmental standards for all related activities
Responsible for setting goals and the development of staff. Works with unit supervisors on development of team leads and patient account representatives. Works with staff to meet goals and provides feedback
Monitors education for all newly hired patient account representatives to ensure all Patient Accounts policies and procedures are understood and consistently applied
Proactively reviews established processes to ensure maximum collection opportunities. Develops, initiates and reports process improvements. Develops tools to monitor improvement results and measure performance

Education Education

Bachelor’s Degree in Business Administration

Chapman University

Bachelor’s Degree in Business Administration

Skills Skills

Intermediate knowledge of insurance collections and insurance terminology
Working knowledge of industry-specific forms, coding, and reimbursement methodologies
Intermediate knowledge of CPT and ICD-9 codes
Intermediate knowledge of UB-04 and Explanation of Benefits (EOB) interpretation
Writes concise and grammatically correct memos, letters, reports and instructions which clearly state the intended message in a manner that is easy for others to understand
Good written and verbal communication skills
Maintains professional and ethical relationships with clients and staff
Motivated to achieve individual and team goals
Receptive to differing views and ideas
Verbally transmits ideas, instructions and information so they are clearly understood by others

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Insurance Follow Resume Examples & Samples

Accurately update patient demographics, account messages, insurance payment adjustments, edits and charge
Prepare recommendations concerning accounts to be written off based on knowledge of contractual obligations
Keep daily log of number of electronic claim rejections
Identify denial trends and report issues to Account Manager for escalation with payer liaisons
Prepare denial/adjustment reports weekly and communicate with the Practice Managers and/or Directors of Operations
Participate in professional development activities to keep current with trends and future guidelines in health care
Basic knowledge of third party billing rules and regulations including appeals
Ability to consistently meet production and quality goals under time constraints
Strong problem-solving skills and ability to adapt to changes

Hospital Insurance Follow Resume Examples & Samples

May supervise others on the project sites
Effectively plans daily workload for maximum impact
Ability to travel with reliable transportation and automobile insurance coverage for self
Daily navigation of multiple software applications
Work in an independent and self-motivated manner to maximize daily efficiency
Completes timely billing and follow-up on assigned accounts, in a compliant manner
Identifies trends and their root causes within assigned inventory
May assist with administrative duties fundamental to successful project operations
Maintains an appropriate level of productivity, as defined by project guidelines
Available to reliably train new associates in proper execution of job duties, in accordance with company expectations
Keeps Project Director informed of any problems or issues
Completes work accurately and timely with appropriate documentation
Assists in maintaining harmony between the client staff and project team members
Serves as a role model to the overall company image
Uses Excel as a standard method for internal and external reporting
Familiarity with medical terminology
Working knowledge of industry-specific forms, coding, and reimbursement methodologies
Stays informed of guidelines and regulations governing billing and collections practices
Computer literacy, including Microsoft Office Suite applications and acquaintance with widely-used patient accounting/billing systems
Writes concise and grammatically correct memos, letters, reports and instructions which clearly state the intended message in a manner that is easy for others to understand
Verbally transmits ideas, instructions and information so they are clearly understood by others
Motivated to achieve individual and team goals
Maintains professional and ethical relationships with clients and staff
Demonstrates flexibility when change is required
Receptive to differing views and ideas
College education or equivalent work experience desirable
Previous experience in acute healthcare receivables

Collection Spec SLC Sp-insurance Follow Resume Examples & Samples

Perform collections activity based on collection queue/production goals
Follow all required FDCPA regulations and system procedures
Maintain a working knowledge of client policies and procedures
Maintain acceptable call quality as determined by the Management staff
Close out an appropriate number of accounts each month as determined by Management
Work with insurance companies and completing any necessary correspondence to facilitate account resolution

Insurance Follow Resume Examples & Samples

Gather documentation to assist in audit requests and claim corrections
Back up for the daily 72-hour Medicare hold report
Meet MGMA productivity guidelines for insurance follow up
Maintain patient and employee privacy and confidentiality according to HIPAA guidelines

Hospital Insurance Follow Up Representative Resume Examples & Samples

Accurately and thoroughly documents the pertinent collection activity performed
Perform appropriate billing functions, including manual re-bills as well as electronic submission to payers
Edit claims to meet and satisfy billing compliance guidelines for electronic submission
Participate and attend meetings, training seminars and in-services to develop job knowledge. Participate in the monthly, quarterly and annual performance evaluation process with their Supervisor
Respond timely to emails and telephone messages as appropriate
Intermediate knowledge of CPT and ICD-9 codes

Insurance Follow Resume Examples & Samples

Two or more years in health insurance processing; medical office preferred
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Adheres to and exhibits our core values

Insurance Follow Up Rep-day Resume Examples & Samples

Reviews and researches claims for denials reason. Prepares and files appeals timely. Completes Request for Reconsideration forms following payor requirements and submits within timely filing periods. Includes all applicable clinical documentation in accordance with HIPAA Privacy Standards and to ensure maximum reimbursement. Follows established Patient Accounts appeal guidelines. Processes insurance/patient correspondence, VOC, and ticklers follow-up based on established Midwest Physician Administrative Services Insurance Follow Up unit policies and procedures. Researches delinquent claims to identify payer and/or claim office trends, applies approved payer rule adjustments, resubmits missing claims, and reports findings to supervisor. Identifies coding errors and prepares clinical coding reviews. Maintains confidentiality of all information as stipulated in the HIPAA Privacy Rules and MPAS Confidentiality Policy. Identifies coding errors and facilitates clinical coding review
Review Department and clinical department coding coordinators on retro authorization requests and appeals. Involves Team Lead on complex issues or unanswered requests. Participates in the rotation of unit responsibilities. Attends available classes pertaining to position. Responsible for maintaining accurate and current resource material. Utilizes material appropriately when making determinations for claim appeals. Maintains department's policies and procedure timeliness and accuracy standards. Performs other projects and duties as related to organization's objectives
Performs reconciliation of refund accounts; attaches documentation and forwards to supervisor to process refund checks. Researches overpayments, identifies root causes or trends, processes refunds, takes corrective action, and reports findings to supervisor. Responsible for working on credit work queues and processing refunds for any transaction, unmatched in Epic, that results in the amount remaining undistributed
Typing, computer knowledge, proficiency in excel and word. Insurance knowledge and background of CPT and ICD codes helpful. Familiarity with 5010, claims payments and customer service background helpful

Per Diem-insurance Follow up Representative Resume Examples & Samples

Responsible for all aspects of follow up and collections, including making telephone calls, accessing payer websites
Identify issues or trending and provide suggestions for resolution
Intermediate technical skills including PC and MS Outlook

Insurance Follow Resume Examples & Samples

At least one year of collections in hospital or medical setting experience required
Basic Knowledge of UB, EOB, and remit advise
Good phone skills (clear Voice)
Multi task skills
Experience working in a production environment (fast paced)
Working knowledge Windows based software(Excel, PPT, outlook, word)
ONLY CANDIDATES WITH SALARY REQUIREMENTS LISTED WILL BE CONSIDERED***

Insurance Follow Up Manager Resume Examples & Samples

Manages the Patient Accounts insurance follow up unit, ensuring compliance with federal, state, and health plan standards and/or regulations. Adheres to contractual requirements
Analyzes related AR activity and develops or refines internal processes to consistently reach and maintain established AR goals. Evaluates and reports on the effectiveness of existing processes and all recommended/implemented improvements
Monitors claim payment/denial trends and identifies potential problems through established insurance follow-up activities. Works with health plan provider representatives and other MPAS departments to resolve issues
Develops plan of action and implements process refinements to address and manage health plan problems and/or changes. Communicates these to staff, Patient Accounts management and client stakeholders
Monitors insurance follow-up activities from initial health plan denial through claim resolution. Puts audit measures in place to ensure compliance with departmental standards for all related activities
Responsible for setting goals and the development of staff. Works with unit supervisors on development of team leads and patient account representatives. Works with staff to meet goals and provides feedback
Monitors education for all newly hired patient account representatives to ensure all Patient Accounts policies and procedures are understood and consistently applied
Monitors staff production and audits accounts to ensure compliance and consistency. Provides analysis where appropriate. Provides regular feedback to staff concerning their audit results. Reports audit results to manager
Proactively reviews established processes to ensure maximum collection opportunities. Develops, initiates and reports process improvements. Develops tools to monitor improvement results and measure performance
Identifies root causes for identified problems and makes necessary changes to improve outcomes. Applies same strategy when proactively identifying potential problems, focusing on both the internal and global impact of the issues
Takes an active role in developing supporting software and processes. Participates in the development of the Epic Resolute module through upgrade/enhancement design, testing and implementation. Acquires expert knowledge of Follow-Up Workqueues and maintains certification requirements
Submits personal performance goals to manager on a yearly basis. Evaluates progress toward meeting personal goals quarterly. Initiates quarterly meeting with manager to discuss personal goal status
Develops staffing projections based on documented work volume benchmark. Monitors for appropriate staffing levels. Notifies manager of staff shortage or overstaffed situations
Assess staff workload and guides staff in setting priorities. Deploys staff effectively to meet daily production needs and overall AR goals
Develops and documents procedures based on Patient Accounts policy. Provides staff with training and reference material related to procedures. Modifies procedures as appropriate
Reviews and is knowledgeable about all Patient Accounts procedures. Reviews own area processes for links to and smooth hand-offs to other areas
Develops and maintains good relations with staff, clients, payer and vendor representatives
Maintains confidentiality of all information as stipulated in the HIPPA Privacy Rules and MPAS confidentiality policy
Performs other projects and duties as related to department objectives. Participates in other committees as assigned
Displays awareness of needs of other areas. Collaborates with other supervisors to provide staff assistance or support in the case of backlogs or unusual workload situations
Schedules and prioritizes for self and others; established strategies to accomplish specific results, produces desired results
Effective in identifying, analyzing and solving problems; able to anticipate the impact of a problem and/or solution on other areas and operating processes; identifies alternatives and determines appropriate solutions; takes information and reaches a meaningful conclusion
Analyzes information, generates new ideas and opportunities. Thinks beyond the boundaries of past practices and usual routines
Demonstrates the ability to guide and develop staff through positive reinforcement
Motivates and challenges others to achieve organizational and career goals; communicates performance standards and expectations; give consistent, open and honest feedback including both positive and constructive feedback; and provides active support for the development efforts of others
Demonstrates the skills necessary for effective delegation and empowerment; recognizes level of skills in others, gives appropriate authority and support, minimizes obstacles and provides clear guidelines
Fosters teamwork and positive rapport within all departments and follows through on team commitments to other departments
Effectively articulates message and conveys ideas through speech and writing in a clear and organized manner; is sensitive towards others, accepts personal differences and deals effectively with others, regardless of status
Two to four years of related experience

Insurance Follow Resume Examples & Samples

Review and analyze the history of the assigned accounts (and associated accounts) to determine current status and to assist in determination of next steps
Escalate problem account to lead, when appropriate, to obtain additional guidance toward resolution of account
Perform timely follow up on all of assigned claims
Understand why a procedure/process is in place so you can be in a position to identify possible opportunities for improvement
Document all information gathered and action taken
High School Graduate or equivalent, required
2 years post high school education or degree preferred
1 year of general office experience, required
1 year of experience in a healthcare financial setting, required

Hospital Insurance Follow Resume Examples & Samples

Participate in the monthly, quarterly and annual performance evaluation process with their Supervisor
Respond timely to emails and telephone messages as appropriate. Communicate issues to management, including payer, system or escalated account issues
Intermediate knowledge of insurance collections and insurance terminology

Insurance Follow Resume Examples & Samples

Must be detailed oriented and able to multitask
Computer skills necessary
Experience with medical billing software preferred

Business Office Insurance Follow Resume Examples & Samples

Medical terminology and medical coding training
Experience in hospital insurance billing
Knowledge and understanding of coding classification systems
Knowledge of state and federal regulations as they pertain to billing processes and procedures
Bachelor degree in Finance, Business Management or health care administration
Experience with Automated Systems; Epic
2+yrs prior experience with Insurance Follow- up
Experience and knowledge of government and commercial Insurances

Insurance Follow Up Customer Service Representative Resume Examples & Samples

Reviews and edits any rejections stemming from electronic billing submissions and corrects and resubmits claims
Investigates over-payments and takes appropriate action to resolve. Initiates refund requests in accordance with departmental procedures
Follows up on payer payment variances. Reports trends of payer behavior
Send secondary claims to appropriate payors
Establishes and demonstrates competency in accounts receivable systems and associated applications
Ability to comply with procedural guidelines and instructions and to solicit assistance when situations arise that deviate from the norm
One year of Physician Billing experience, including insurance carrier follow up and customer service, required
Required to sit for long periods of time interspersed with standing, walking and bending

Insurance Follow Up Specialist Resume Examples & Samples

Ensures efficient processing of denials and appeals. Meets cash collection goals by reviewing, analyzing, completing, and submitting appropriate documentation based on payer requirements. Conducts research and provides updates and current status of collection efforts using the appropriate data management system (EPIC). Performs extensive follow-up to third parties, resolving issues that are adversely impacting claims payment. Communicates information and ideas to make system-wide process improvements. Updates data regarding changes and modifications in plan benefits and other contract information relevant to the claims follow up and collection process. (20%)
Serves as a communication link to various departments and external payers by developing positive relationships with managed care organizations and outside agencies, and clinical areas within the organization. Performs liaison services to both internal and external customers providing assistance in claims resolution. Reviews and responds to correspondence and inquiries generated by third party payers. Provides medical record copies and other pertinent information to the appropriate sources throughout the collection process. Assists with education of internal staff and external customers to bring about the timely, accurate, and cost effective adjudication of all claims. Works collaboratively with other departments to facilitate the insurance collections process and to improve overall cash collection. (15%)
Communicates team barriers, process flow or productivity issues to the supervisor. Assists team members in operational support and training. Assists in resolving claim issues requiring additional oversight by tracking and trending information and conducting root cause analysis. (15%)
Monitors the status of denials, appeals, and claim errors by using work queues and conducting routine, periodic follow up on previously researched claims items. Monitors, reviews, and suggests revisions or updates to existing forms, documents, and processes required to secure timely payment. (15%)
Ensures completeness of claims by following national, local, and internal billing requirements promoting prompt and accurate submission and payment. Maintains awareness of current regulations. Initiates practices that support current regulations. Shares knowledge of current regulations with staff. Analyzes current practices and makes recommendations for process improvements. (15%)
Assists other departments/functional areas as needed with billing, claims, or claims follow up related tasks. (10%)
Participates in committees as a representative for the department's interests, objectives, and/or goals. (5%)
Performs other duties as assigned or required. (5%)
Five years of previous medical billing and collections experience
Must be familiar with a personal computer and general office software packages
Excellent interpersonal, written, and oral communications skills
Education: Associate's Degree/Completion of college level coursework preferred
Previous experience working with third party payers preferred

Insurance Follow Up Specialist Resume Examples & Samples

Ensures efficient processing of denials and appeals. Meets cash collection goals by reviewing, analyzing, completing, and submitting appropriate documentation based on payer requirements. Conducts research and provides updates and current status of collection efforts using the appropriate data management system (EPIC PB). Performs extensive follow-up to third parties, resolving issues that are adversely impacting claims payment. Communicates information and ideas to make system-wide process improvements. Updates data regarding changes and modifications in plan benefits and other contract information relevant to the claims follow up and collection process. (25%)
Serves as a communication link to various departments and external payers by developing positive relationships with managed care organizations and outside agencies, and clinical areas within the organization. Performs liaison services to both internal and external customers providing assistance in claims resolution. Reviews and responds to correspondence and inquiries generated by third party payers. Provides medical record copies and other pertinent information to the appropriate sources throughout the collection process. Assists with education of internal staff and external customers to bring about the timely, accurate, and cost effective adjudication of all claims. Works collaboratively with other departments to facilitate the insurance collections process and to improve overall cash collection. (20%)
Monitors the status of denials, appeals, and claim errors by using work queues and conducting routine, periodic follow up on previously researched claims items. Monitors, reviews, and suggests revisions or updates to existing forms, documents, and processes required to secure timely payment. (20%)

Manager of Insurance Follow Resume Examples & Samples

Manages the daily operations of the Insurance Follow Up Department
Ensures timely and accurate adjudication of insurance claims
Manages the resolution of all denied claims and works collaboratively with patients and payers to ensure resolution
Assists in the process of estimating personnel requirements and associated costs as the unit expands
Oversees the distribution and resolution of all unpaid claims related work queues
Works directly with clearinghouse vendor or payer to ensure reasons for delayed or denied claims are addressed in a comprehensive manner
Keeps leadership of the Central Billing Office apprised of activity through formal status reporting
Manages productivity and quality of work of the follow-up staff
Reports denial trends and conducts root cause analysis to prevent future denials from occurring
Reviews and approves adjustments in accordance with department policy
Communicates regularly with insurance companies to reduce outstanding claims and resolve payer issues
Collaborates and communicates with functional areas to reduce rejections
Makes or approves recommendations regarding personnel employment, performance appraisals, salary changes, promotions, transfers, and terminations of staff
Coordinates personnel involved with the resolution of unpaid insurance claims
Develops work plans and schedules, including requirements, tasks, work assignments, and necessary resources
Provides staff with training, creative ideas, and new approaches for resolving issues, and shares departmental goals and objectives with staff on a regular basis
Keeps abreast of industry trends related to billing and associated technologies
Attends trainings, seminars, and conferences as required
Performs other duties as assigned or required

Insurance Follow Up Representative Resume Examples & Samples

High School diploma or equivalent, required
Minimum of six months experience performing customer service duties in the retail, service or medical industry, required
Ability to communicate effectively and diplomatically within a multi-functional team, required
Experience in understanding and usage of computers as well as the ability to learn applications relavant to the position, required
Knowledge of medical insurance billing/collections software, preferred

Insurance Follow Resume Examples & Samples

Distribution of daily workload to subordinates
Log and report weekly/monthly statistics
QC and Production
Calculate and prepare statistics for quarterly bonus
Calculation of biweekly employee time cards
Maintain monthly ½ day Friday schedule
Maintain 45 day out calendar for next step rescheduling
Review refund requests
Training of new employees
Perform 45, 60, 90 day and yearly employee evaluations
Educate team on procedural changes and updates
Maintain department procedural manual
Order and distribute team supplies
Counsel employees on employee issues as needed
Act as back-up for all departments job functions as needed
Set example for team in all areas that relate to job functions and Clinical Pathology Labs’ compliance policies and procedures
Assume supervisory responsibilities when needed due to absence of supervisor
Duties include but are not limited to the above mentioned responsibilities

Insurance Follow Resume Examples & Samples

Customer service duties include answering telephones politely and confidently for patients and others regarding billing inquiries and resolving billing issues when needed for coverage or backup
Act as a resource to CPL personnel and clients regarding insurance guidelines
Accurately enter information provided by various sources to correct claims in regards to CPT and ICD-9 codes and send out in a timely manner to insurance carriers
Ability to interpret various Explanation of Benefits
Audit account history showing insurance denials to resolve balances to the highest allowable for CPL and to fully utilize our patient’s benefits
Audit Aged Trial Balance Reports. Contact insurance carriers regarding rejections and pending claims to resolve and confirm claims have been received
Ability to generate demand claims for appeals to insurance carriers
Strong data entry skills, with the ability to meet production guidelines as set by the Accounts Receivable Director
Ability to stay work focused and perform job duties efficiently and accurately. Must have strong organizational skills
Employee must comply with Clinical Pathology Labs’ compliance policies and procedures

Insurance Follow Resume Examples & Samples

Perform data analytics, tracks and trends AR to identify and resolve potential issues
Extraction of Month end data from Physician Billing Systems in order to support Report Cards/Scorecards along with CHSLI finance transaction schedules
Follows up and Reports Trends on payer payment variances. Initiates refund requests and/or carrier projects in accordance with departmental procedures
Responds to requests for information and telephone inquiries from patients, insurance carriers, and outside agencies in a courteous manner
Performs other related departmental duties as requested
Proficient at advanced Excel and Access
Data analytics
Strong knowledge of medical insurance and healthcare billing
Two years' experience in Physician Revenue Cycle duties and/or two years Reporting/Analytics

Insurance Follow Resume Examples & Samples

Follow-up with insurance companies on billed claims regarding claim status and resolution of payments in a timely manner
Thoroughly review all notes in patient accounts for potential insurance benefit eligibility
Access client systems to determine insurance eligibility and filing status in order to prepare claims for billing
Request necessary documents from client to perform insurance billing
Responsible for accurately tracking payments and payment verifications
Contact patients when additional information is required to complete billing
Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event
Dependent upon position, identify root cause of issues and concerns, determine resolution, and refer to Management
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties
Knowledge, understanding, and compliance with company policies and procedures
Provide feedback to management concerning possible problems or areas of improvement
Make recommendations to implement improved processes
High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired
Previous insurance/medical billing/customer service experience preferred
Proficient personal computer skills, including Microsoft Office
Excellent interpersonal, written, and oral communication skills
Ability to work in a team fostered environment
Ability to prioritize and organize work in a multitasked environment
Ability to adapt to a flexible schedule
Ability to maintain the highest level of confidentiality

Insurance Follow Up-collections Specialist Resume Examples & Samples

Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently
Process payment information via the telephone
Resolve disputes
Maintain accurate records within a collections database
Be a mentor to new employees and assist in their training and development
Knowledge: Medical and insurance terminology such as CPT, ICD-9, HCPCS, co-pay, deductible or co-insurance, and full understanding of hospital/physician billing. High school diploma or equivalent
Experience: Minimum 1-2 years experience in Medical Billing/Coding and experience with standard office software products a must
Skills/Aptitudes: Demonstrated communication and problem solving skills and the ability to act/decide accordingly. Ability to collect, create and research complex or diverse information. Exceptional customer service and the ability to plan organize and exercise sound judgment

Insurance Follow Up Representative Resume Examples & Samples

Performs follow up on all outstanding accounts assigned in accordance with established standards and procedures
Determines reason for denial and appeals accounts as necessary
Verifies accuracy of patient insurance and demographic information
Generates bills to patients for services not covered by insurance
Performs other related duties as requested
Strongknowledge of medical insurance and healthcare billing
Ability to communicate effectively with insurance carriers, patients, and co-workers
Excellent verbal and auditory skills are required for communicating with internal staff, customers and representatives from external departments and agencies
Near vision acuity is required for maintaining patient accounts and computer work