Experience Designer Resume Samples

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S Swaniawski

Sammie

Swaniawski

9755 Francisca Harbors

Phoenix

+1 (555) 540 0936

9755 Francisca Harbors

Phoenix

Phone

p +1 (555) 540 0936

Experience Experience

Philadelphia, PA

Experience Designer

Philadelphia, PA

Olson Group

Philadelphia, PA

Experience Designer

Design learning paths and content frameworks for content managers to follow as they develop new assets
Meet and collaborate with users and development partners to validate designs and make iterative improvements
Work with other departments to make sure the digital content your team develops is in line with the projects overarching business goals and creative vision
Assist in planning and/or conducting user research activities during the planning, strategy development, and early design of solutions
Manages dedicated work stream, or group of projects that support an assigned functional area, within user design planning and execution
Develop and manage branch design guidebook
Work with the design team to create a healthy culture of collaboration

Detroit, MI

Customer Experience Designer

Detroit, MI

O'Conner, Douglas and Lebsack

Detroit, MI

Customer Experience Designer

Provide constant, ongoing communication to ensure barriers/obstacles to business process improvement are removed and necessary support is always provided
Develop and manage project plans through-out project lifecycle; includes prioritization, risk mitigation and monitoring progress
Understand the top user issues and make recommendations to improve KPE products
Oversee the maintenance of and make improvements to the product style guide
Deploy change management programs
Present opportunities to stakeholders and management
Lead, coordinate and partner with the business to analyze & design new / improved business processes which will align with future strategies, including

present

Chicago, IL

Lead Experience Designer

Chicago, IL

West, Heidenreich and Rohan

present

Chicago, IL

Lead Experience Designer

present

Evaluates designs quickly and creates original high-quality 2D work. Owns features
Partner with other disciplines to ensure high quality work
Troubleshooting workflows and devising design-based solutions
Expert in use of Photoshop, Illustrator, Fireworks or other primary design tool
Create user flows, sitemaps and other communication artifacts
A robust portfolio of work across devices and platforms
Develop simple interactive prototypes

Education Education

Bachelor’s Degree in Design

Southern Illinois University Carbondale

Bachelor’s Degree in Design

Skills Skills

Ability to develop big ideas, and execute flawlessly against them in a highly collaborative environment
You understand common and emerging desktop web, tablet and mobile-based interaction patterns, and are capable of simulating them within a prototype
Strong organization and analytic thinking skills, with ability to translate complex content into user scenarios, flows and diagrams
Strong knowledge and experience with user research methodologies and techniques
Engage with customers to validate design solutions and conduct quick rounds of usability testing, incorporating results into your design process
Previous experience in design of Mobile and Tablet based applications on iOS, Android, Windows and Blackberry platforms is highly beneficial
Ability to quickly build visual story boards, high fidelity interactive prototypes and visual design concepts in an iterative design environment
Excellent communication, presentation and organizational skills, with attention to detail
Understanding of best practices, as well as strong knowledge of analysis, research and/or design principles and techniques
Experience with responsive web design, mobile app design and a working knowledge of HTML

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Experience Designer Resume Examples & Samples

Provide creative feedback to designers, artists, and writers
2+ years experience designing physical or immersive games (e.g., VR, toys, Kinect, theme parks)
2+ years of scripting experience using languages such as lua, python, or C#

Gcg-customer Experience Designer Resume Examples & Samples

Responsible to develop the ideal customer journey for any identified business process
Journey mapping to begin with mapping the existing process, working out the pain points in the existing process
Leverage customer analytics capabilities to facilitate a critical analysis of all available customer and feedback information. Use this information as a basis for formulating go forward approach
Understand and stay abreast of industry and cross-industry CX trends
Drive to digital in all experience mapping
Work with key stakeholders to ensure that the CX meets target experience requirements
Develop the target journey for the process
Work with external agencies to develop, design and copy requirements to support tangible outputs to the journey design
Work with stakeholders to ensure that customer journeys that are designed are taken to production and deployment through Line of Business/Channel leads
Work with countries to operationalise the target customer experience
Identify measures that will ensure customer journey adoption and adherence over time
7 to 10 years of experience in financial services preferred

Experience Designer Resume Examples & Samples

Create and lead the creation of amazing interaction designs
Plan for, delegate, oversee, and polish all UX project deliverables (such as concepts, wireframes, site maps, content inventories, etc.)
Champion principles of usability and user-centered design and know when it's OK to violate those principles
Partner with Product Owners to make the best work, finding the intersection between business and user goals
Work closely with developers, data analysts, sales, and product owners to ensure a stellar final product
Work with UX Strategists and Product Owners to define correct research processes, and participate in user testing or fieldwork as needed
Collaborate with teammates to ensure that the integrity of the experience is maintained through launch
Contribute to our process and shared knowledge, and help to evolve the Bloomberg Government way of working over time
5+ years experience creating interfaces, large-scale digital experiences, or applications
Desire to produce the best digital designs in the industry hands-down
Full understanding of how to apply the methodologies of interaction design and research to business problems
Successful track record leading interdisciplinary teams in creating great products
Experience working on Agile/Lean product teams
Proven skills in mentoring, presenting and visual communication
Knowledge of Axure, Fireworks, InDesign or other tools for generating wireframes and specifications
Ability to play nicely with other intelligent and talented types
The curiosity of a scientist and the passion of an artist
Ability to inspire passion, dedication, and killer work from others
Take risks in design, push past the obvious, make something you love

Experience Designer Resume Examples & Samples

You are passionate about creating remarkable and useful digital products and services
You have 1 to 5 years of experience at a design studio, agency or in-house design group, and can demonstrate your passion in creating people-centered solutions to complex challenges. Specifically, you are skilled in creating UX design artifacts like user journeys, brand ecosystems, wireframes and on-screen clickable prototypes. You ideally also have a strong foundation in visual aesthetics (typography, color and composition)
You are a self-starter whose process and methodology includes sketching, gathering feedback and iterating collaboratively with peers and team members from other disciplines. Ambiguity is your friend because you are eager to explore what is possible, especially when everything has not been completely defined
You can comfortably work in a series of sprints, as well as longer project timelines
You effectively prioritize your work and have experience working across multiple, simultaneous projects
You are an active user and contributor to current digital networks like Facebook, Twitter, Instagram, Pinterest, tumblr, Vine and more
You are interested in advertising, even if you have not yet worked for an advertising agency
You have a demonstrated proficiency in Adobe CS suite, onscreen prototyping tools like InVision (or similar), wire framing and design tools like Omnigraffle and Sketch
You have familiarity with HTML5, CSS3 and JavaScript. Bonus points for RWD frameworks like Bootstrap, Foundation or similar
You have completed a formal design program at an accredited university

Senior Digital Experience Designer Resume Examples & Samples

Interpersonal skills – all levels and parts of the organization
Dealing with ambiguity
Priority Setting
Business and marketing acumen

Digital Experience Designer Resume Examples & Samples

1) Lead developers, product managers, quality assurance and other designers to create visually appealing, highly usable digital experiences
2) Be a subject matter expert on evolving interaction design best practices and processes
3) Create user-centered design deliverables including site maps, navigation models and storyboards
4) Lead the evolution and strategy of design practices and policies
5) Conduct quantitative and qualitative research to inform the design process
6) Communicate complex design concepts and strategies clearly and persuasively to different internal and external audiences
A minimum of 2+ years of related experience
Demonstrated project work in degree related field: Web content development Primary Research, Experience design, Prototype development, Information architecture, Project leadership
Internship in Experience Design field is desirable
Strategic/Creative thinking
Communication skills – written and oral
Technology savvy

Digital Experience Designer Resume Examples & Samples

Ideating experiences that create the need for, and fuel the adoption of, digital experience strategies. The position involves leading or working in close collaboration with teams that include business analysts & solution architects from individual digital technology towers such as social, mobile, analytics and cloud to draw up ideas/ concepts that are grounded through systems design thinking and service design principles
Effortlessly collaborate with business teams and stakeholders to understand application requirements in order to defining Digital Experience/ UX roadmaps and near or long term digital strategies for customers
Effectively present UX solutions that ensure the design meets both business objectives & end-user expectations and deliver value by liaising with design & engineering teams located across geographies
Creating seamless experiences for customers or enterprise applications where commerce, content and collaboration is social, mobile, analytics and cloud enabled
Applying theory to practice (Interface/ Interaction/ Visual Design, Usability Engineering/ Service design/ Prototyping) in digital transformation projects & discussions
Sell ideas to clients/ development teams & work with them to achieve the desired end product, will be critical
Managing multiple customer requirements/ projects will be key as well as generating ideas/ concepts on the fly is critical for the job

Assistant Experience Designer Resume Examples & Samples

Help define and prioritize deliverables aligning to the product roadmap for A&F digital commerce experiences
Develop a user experience design and documentation for global ecommerce platforms across desktop, tablet, and mobile ensuring a consistent brand experience
Work closely with Creative, IT, and Product Management to produce highly useful wireframes and prototypes
Produce frequent iteration and evolution of design solutions for current and proposed experiences
Help to evolve the company’s approach to User Experience design based on industry best practices, including agile development methodologies
Develop and advance methods of expressing solutions and concepts beyond the traditional artifacts, inclusive of rapid prototyping
Evangelize user experience throughout the organization
Proficiency in a variety of rapid prototyping and design tools - Photoshop, Dreamweaver, Visio, OmniGraffle, Axure
Strong working knowledge of HTML/CSS, XHTML. JavaScript and jQuery a plus

Experience Designer Resume Examples & Samples

Master’s or Bachelor’s degree or Diploma in Industrial Design, Visual Communication, Graphic Design, Interaction Design, Architecture, Fine Art or Human Computer Interaction or related work experience
5+ years of demonstrated experience as a user experience designer, information architect, interaction designer, information designer or similar role
Understanding of best practices, as well as strong knowledge of analysis, research and/or design principles and techniques
Experience in communicating and collaborating with senior executives, product managers, engineering teams design managers and other stakeholder teams to envision, define and implement designs
Ability to understand customer needs, motivations and behaviours and translate them into delightful customer experiences
Ability to communicate and demonstrate the value and rationale of own design decisions to business and technology partners
Strong desire for innovation, balanced with business needs, and customer expectations
Excellent communication, presentation and organizational skills, with attention to detail
Strong foundation in graphic design principles, typography, colour, iconography, visual identity design and appropriate visual design techniques for different delivery mediums
Expert skill level in the design tools, e.g. Photoshop, Illustrator, Dreamweaver, Fireworks, Flash etc. and prototyping tools like Axure, Visio, Omnigraffle, Microsoft PowerPoint etc
Ability to prototype in HTML, XHTML, JavaScript, and CSS, Flash or Flash Catalyst would be an added advantage
Previous experience in design of Mobile and Tablet based applications on iOS, Android, Windows and Blackberry platforms is highly beneficial
Lead junior or newly-hired UX designers, assign and monitor their activities, evaluate staff performance and manage escalated/critical issues
Administer employment and recruitment activities, provide coaching and guidance to junior or newly-hired UX designers and promote staff training and development
Ensure that the UX deliverables are in alignment with the client’s business goals, expectations and budget

Experience Designer Resume Examples & Samples

Working with our Strategy and Insights groups to leverage their primary research, personas, task analysis, and heuristic and competitive reviews to craft industry-leading user experiences
Creating and refining user experience thought expressed as deliverables, including task and gap analyses, content analysis and strategy and feature/functionality matrices, usage scenarios, site maps, wireframes, flow diagrams and user-requirements documents
Preparing and presenting experience design recommendations based on business goals, insights research, UCD and IA/IxD principles
A love for the digital space (practices, procedures and technologies) and human-centered design principles
Diagramming tool know-how (e.g., Visio, OmniGraffle, Axure) and communication tools (e.g., PowerPoint, Keynote)
A desire to work in a multitasking, fast-paced environment — we’re talking lightening fast
Willingness to jet-set across the country … or the world
Extremely strong interpersonal and client presentation skills (but surely you knew that if you made it this far into the job description, right?)

Experience Designer Resume Examples & Samples

At least 4 years experience in understanding of user experience design
At least 4 years experience in designing responsive websites and mobile applications
At least 4 years experience in client presentation skills and meticulous attention to detail
At least 4 years experience in working with various organisations/practices across many disciplines
At least 4 years experience in powerful and exemplary portfolio demonstrating experience designing apps and websites
At least 4 years experience in Adobe Creative Suite and Axure

VP, Experience Designer Resume Examples & Samples

Partner with Creative, Strategists and Project Managers and other team members to develop effective end-to-end customer experiences across all channels
Review and Interpret creative briefs along side members of your experience design team
Motivate and mentor and inspire other members of the team
Stay abreast of industry trends and best practices in order to facilitate discussions and guide the decision making process to meet project objectives
Demonstrate thought leadership through participation at industry conferences
At least 7+ years experience designing rich interactive brand, campaign and ecommerce experiences. Print/offline experience is preferred
Intimate knowledge of Photoshop, Illustrator, and InDesign. HTML, After Effects and Final Cut is a plus
Understand the possibilities and limitations of web technologies. Knowledge of mobile platforms and technologies is a plus
Ability to rapid prototype creative concepts is a plus
100% reliable

VP, Experience Designer Resume Examples & Samples

Invent and inspire customer experiences and user flows that are radically consistent, curiously easy and bold by design
Partner with Creatives, Strategists and Project Managers and other team members to develop effective end-to-end customer experiences across all channels
Have a deep understanding of the Citi product offering, the market in which Citi operates and the target customers
Understand customer goals, business requirements, technical constraints and be able to work within project parameters
Embrace and apply Design Thinking Principles with agile methods
Capable of designing three unique creative solutions to one problem in a hands-on manner and then be able to objectively filter and evolve the best ideas
Confidently present project objectives, insights and creative solutions persuasively to internal stakeholders
Skilled at presenting objectives, design approaches and creative solutions to stakeholders in an articulate and persuasive manner
At least 7+ years of experience in designing rich interactive brand, campaign and ecommerce experiences; print/offline experience is preferred
Associates or Bachelor's degree in Graphic Design, New Media or related field
Intimate knowledge of Photoshop, Illustrator and InDesign; HTML, After Effects and Final Cut is a plus
Impressive design, conceptual thinking and typography skills
Advanced understanding of interaction design, site architecture and designing intuitive user interfaces and navigation
Understand the possibilities and limitations of web technologies; knowledge of mobile platforms and technologies is a plus
Impressive communication/presentation skills including the ability to sell ideas to varying audiences

Experience Designer Resume Examples & Samples

Engage with multiple stakeholders, including product managers, engineers, and other designers, in drafting & brainstorming initial concepts
Create iterative designs that meet product objectives, fit within XD design guidelines, work collaboratively with the design team, and respond to feedback and usability testing
Convey design ideas via sketches, storyboards, wireframes and prototypes
Evangelize for good design. Lead by example

Experience Designer Resume Examples & Samples

Working with our Strategy and Insights group to leverage primary research, personas, task analysis, and heuristic and competitive reviews to craft industry-leading user experiences
IOS and Android experience preferred
A love for the digital space (practices, procedures and technologies) and user-centered design principles
Diagramming tool know-how (e.g., Visio, OmniGraffle, InDesign) and communication tools (e.g., PowerPoint, Keynote)

UI Designer \ Experience Designer Resume Examples & Samples

Lead and function as part of a cross-functional design team and employ a user-centered experience design methodology to develop and deliver new and derivative user interface designs for embedded, web based, client, and mobile applications
Work with product planning, end-users, system engineering, and development team members to elicit, understand, and negotiate user and functional system requirements
Conduct competitive benchmarking activities to determine and provide recommendations regarding best-of-breed designs and communicate observations to a wide range of internal and external audiences
Participate in customer research and perform task analyses / workflow analyses of existing and emerging user work practices
Conduct heuristic evaluations of systems and designs
Create flow diagrams, logical models, screen layouts and prototypes
Create and maintain user interface design specifications
Analyze, resolve, and project manage issue logs from multiple development teams
Plan usability tests on user interfaces
Ability to demonstrate effective communication skills (written, verbal, and visual), including presentation skills
Ability to demonstrate proven visual design/development skills and industry standard platform/OS (operating system) experience
Demonstrated ability to create design concepts, storyboards, and prototypes using tools such as Photoshop, Illustrator, Flash, OmniGraffle, Visio, MicroSoft Office, Andriod, iOS, or HTML/XHTML is essential
Demonstrate ability to understand high-level technical and architectural concepts provided by system engineering and development teams
New College hire \ Master graduate: experience designing for embedded, web based, client, and mobile applications is desired

Experience Designer Resume Examples & Samples

Create process flows, wireframes, and visual design mockups as needed to effectively conceptualize and communicate detailed interaction behaviors for Kohl's.com, Mobile, Kiosk and social experiences
Develop low and hi fidelity prototypes for consumer and business evaluation
Develop and maintain detailed user-interface specifications and documentation
Expert understanding of methods for designing easy to use interfaces in a variety of web-based and mobile formats including social applications ( FaceBook)
Experience with design and prototyping tools such as Visio, OmniGraffle, Flash/Flex, Axure, HTML/CSS/JavaScript, MS Expression, and Adobe Creative Suite

Innovative Digital Experience Designer Resume Examples & Samples

Champions the importance of usability and customer experience at every opportunity to drive the successful adoption of innovative digital technologies
Provides usability and design recommendations to Information Technology and Business partners in support of innovative initiatives
Participates in the planning and prototyping process for new customer experiences by
Understanding and documenting the business objectives
Brainstorming on creative solutions designed to meet business objectives and deliver enhanced and simplified customer experiences
Assist in the development and evaluation of user personals and stories
Design and iterate on concepts for web, mobile, and tablet experiences within a fast-paced team environment
Take a leading role in the creation of wireframes, mockups, and user interface designs for interactive prototypes
Represent the interests of the business when meeting with technology groups and vendors to ensure that the solutions proposed align with business objectives
Stay up to date on new and emerging technology, industry best practices, new vendor offerings, identifying potential opportunities for new or enhanced customer experiences
3-5 years of experience in using prototyping design tools such as Adobe Creative Suite. Experience with other User Experience (UX) tools for creating wireframes such as Omnigraffle, InVision, Indigo Studio, Axure, Balsamiq would also be an asset

Human Machine Interface Experience Designer Resume Examples & Samples

Translate consumer behaviors across vehicle segments to in-vehicle interactions
Translate consumer needs, business strategies and technological enablers into vehicle experiences
Manage diverse collaborative teams of Engineers, Marketers, Designers, Regulatory, Marketing, User Experience and Program Management individuals throughout the design to delivery process
Design creative visual and interactive design solutions for automotive systems
Iterate with prototypes through the product design and development process
Demonstrate iterative continuous improvement of concepts through user performance and perception tools and measurements, heuristic evaluation, competitive benchmarking, analyst evaluations and Consumer Reports scoring, JD Power ranking and feature analysis, and desirability scoring
Bachelor’s Degree in Industrial Design, Automotive Systems Design or Human Machine Interface
2+ years of experience in user interface or user interaction design
Master’s Degree in Industrial Design or Human Machine Interface Design
4+ years’ experience Interaction Design
Qt Modeling Experience

Experience Designer Resume Examples & Samples

A copy of your portfolio is required along with your application (PDF or Online links accepted)
Knowledge of Powerpoint or Keynote
Knowledge of Omnigaffle, Sketch or Axure
Excellent communications skills including Oral Presentations and Written Documentation
BA or BFA Degree in Experience Design, Interaction Design, Visual Design, Product Design, Computer Sciences, HCI or Industrial Design

Experience Designer Resume Examples & Samples

Partner with executive communications managers, PR managers, speechwriters, producers, event marketing managers, event owners, designers, agencies and other key stakeholders to review content and visuals and provide art direction for executive communications to deliver end to end aligned experiences and impactful storytelling
Collaborate across teams as a key approver and stakeholder for event creative deliverables. Ensure that scope and final output meets event marketing objectives and are aligned to our company principles
You will help coordinate creative elements across the event, ensure execution meets event objectives across many areas of the event from registration to keynote to expo to entertainment experiences and more. You will be helping to support executive keynote needs including rehearsals, content reviews, keynotes and onsite production
Act as an advocate for the audience across all touch points
Curate and create content for event experiences outside keynote that help evangelize key messages with event audiences
Direct suppliers and agencies who deliver work in the event space
Actively build new partnerships

Product Experience Designer Resume Examples & Samples

As a UX/UI designer the successful candidate will work closely with the Director or Product Experience and various Product teams to ensure we are developing world-class applications
The successful candidate will suggest user interactions and design principles that create a delightful user experience
You will work as part of a strong, close knit Agile team and will contribute to a positive team working environment
Ensure global brand guidelines are consistently communicated in all products
Strong hands-on experience (3+ years), skills and knowledge across the breadth of User Experience, User Interaction, and Visual Design
Experience developing visually impressive and usable applications
Preferably a Graphic Design or Art background
Mobile application experience is a plus
Accessibility and other design standards experience is a plus
A background in Healthcare is a plus

Lead Experience Designer, Shanghai, HUE, Htsc Resume Examples & Samples

1) Masters or PHD degree (preferred) with a background in Indusatrial Design, or an equivalent combination of education
2) 5+ years in Industrial design, working experience in industries, e.g., building control, automation, aviation, fire, security, etc would be a plus
3) Practical experience in combination with user experience studies, user centered design, human factors research is a significant plus
4) Good command of communication skills
5) Good written and oral English
6) Multi-national company experience preferred

Lead Experience Designer Resume Examples & Samples

Apply strategic thinking in creating interfaces for new functionality, employing web best practices, and applying usability findings and metrics data
Deliver exploratory and detailed User Interface (UI) designs for product features, as well as high fidelity visual design comps and supporting design specifications and documentation
Develop, communicate, and maintain UI standards and requirements across teams
Consult with others in the company on UI design as required; provides leadership in design methods, deliverables, and standards for UI
Provide informal leadership to peers across design teams, sharing knowledge, and fostering learning
Work collaboratively with the visual designers, user experience designers, architects, project managers, writers, developers, and engineers
Meet deliverables and timelines on many concurrent projects in a fast paced environment
Generate original concepts using sketches, user flows, wireframes and mockups
Translate requirements from multiple sources into compelling design solutions
Explore and review multiples approaches with other stakeholders to ensure logical, feasible, and engaging solutions
At least 5 years of professional design experience, preferably in websites, mobile, and online applications. Desktop SW experience a bonus but not essential
HTML, CSS scripting abilities are essential
Specific skills and knowledge must include Photoshop, Illustrator, InVision, and Sketch
Working knowledge of Javascript is highly desirable
Experience with QT is a bonus
Solid understanding of Git / Github for professional SW projects is necessary
Extensive knowledge of the Macintosh and PC platforms
Must be a team player, able to work with producers, content providers, information architects, and other designers in a fast-paced, deadline-oriented environment
Must be able and willing to take direction
Must be 100% comfortable with iteration as products and thinking evolve
Excellent portfolio comprised of world-class UX, UI, and visual design examples
Ability to generate and express clear ideas and designs
Ability to work on multiple complex projects simultaneously
Ability to work independently and as a member of a team
Familiarity with user-interface and information design principles, and how to design web applications with complex information or functionality
A strong understanding of typography, color, and basic design principles
Experience working in interdisciplinary teams using an agile development process
A working knowledge of Autodesk products is helpful
Background with 3D printing, Arduino, Raspberry Pi, CNC, electronics (even as it relates to art – e.g. Burning Man projects) etc. are highly preferred

Experience Designer Resume Examples & Samples

Support the marketing cloud product design team’s charge of designing the future of consumer interaction and experience management software
Mentor designers on the Marketing Cloud product design team as well as the broader design team in both core design skills as well as industry specific concepts
Accept and incorporate feedback from organizational leaders, design leaders and customers in a rapid iterative design process, and effectively produce highly polished and professional finished design deliverables under tight timelines
Engage with customers to validate design solutions and conduct quick rounds of usability testing, incorporating results into your design process
Review product builds and provide feedback to engineering throughout the product cycle

Digital Experience Designer Resume Examples & Samples

Collaborate with Gensler project team to understand design objectives
Identify, research, and present digital ideas that may or may not have existing example for reference
Sketch designs to quickly communicate an idea
Manage freelance and contract design resources
Provide creative direction to digital designers
Work in tandem with environmental designers and architects
Facilitate design charrettes
Document project vision and design briefs
Estimate time and effort to for design tasks on a project
Provide design inspiration and thought leadership related to digital experiences
Stay plugged into emerging technologies/industry/design trends and share internally
Adapt to skills and knowledge to various media and mediums

Experience Designer Resume Examples & Samples

Ideate, develop, and execute physical design solutions while assessing customer and other business needs (eg. branch banking, marketing, business transformation)
Manage vendors (design partners, specialist firms, & contractors) through briefing, quotation, prototyping and execution
Develop and manage branch design guidebook
Work with the design team to create a healthy culture of collaboration
LI-EN
Degree or diploma in Industrial Design, Interior Architecture, or equivalent with a focus on physical interactions
Ability to understand and produce technical drawings through 2D & 3D design software (Photoshop, Illustrator, InDesign, Rhino 3D, V-Ray)
Good verbal and visual communication skills including sketching ability to illustrate design concepts and solutions
Self-motivated and able to work well independently while being comfortable to engage other departments
Familiar with industry and marketplace trends in retail, interiors, materials, finishing, & manufacturing techniques
About 2 years relevant design experience

Experience Designer Resume Examples & Samples

Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome
Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project
Knowledge of and the ability to assess customer needs and provide solutions for them
Knowledge of and the ability to develop products and bring them into the marketplace

Experience Designer Senior Resume Examples & Samples

Lead surveying, focus group, and other market research efforts to identify user pain points and opportunities for software/process improvements
Advocate for the needs of the end user to process and service owners
Review process and workflow designs for inefficiencies and bottlenecks
Drive analysis of system notifications to ensure appropriate frequency, content and overall usability
Design interface for front-end internal request system and service catalog
Write requirements for system enhancements
Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework
Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions
Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Knowledge of activities, practices, deliverables and considerations; ability to design effective graphic user interfaces for delivery of information to the client's desktop workstation
Knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, positively perceived and used by clients

Senior Consumer Experience Designer Resume Examples & Samples

7-9 years of related experience with a minimum of 3 years in Consumer Experience design
Experience in leading projects from framing approach, defining the right problem all the way to first launch
Experience with lean start-up methodologies and business model prototyping strongly preferred
Experience designing and leading cross functional design workshops and collaborative sessions
Bachelors or Master’s degree in Design preferred (UCD, Design Planning, HCI, Graphic Design)
Fluency with visualization tools like Sketch, Photoshop, Illustrator, InDesign, etc. or tools with similar depth
Experience working directly with Operations for the implementation of ideas
Familiarity with both design and business frameworks and the ability to reconcile the value of design in the commercial, emotional and brand context
Enthusiasm for systems design and wicked problems
Entrepreneurial mindset/ Start-up environment experience (preferred)
Consumer Experience Design - Hands-on experience designing holistic, omni-channel consumer and service delivery ecosystem designs. Robust experience in taking a project, idea, or business from insight to launch
Strategic Mindset and Toolset- Provide incisive analysis and point of view to reconcile design, people and business goals. Demonstrated experience in framing and guiding projects towards realizable impact. Ability to think in terms of portfolios, platforms and roadmaps
Translate insights to action – Good understanding of user research methods and approaches. Ability to identify the nuances within an insights and translate them into ideas and recommendations for the team. Framework complex relationships and ideas into ways that make it intuitive and actionable for both internal and external teams
Fast Paced Innovator –Can rapidly prototype concepts, behaviors and service systems. Comfort in using multiple mediums and levels of interactivity (physical, digital, low and hi-fidelity, tangible and conceptual). The ability to translate insight and strategy into concept prototypes and communicate your vision through your artifacts. Creative use of technology and alternative approaches. Enthusiasm to learn new technologies, and ability to do so quickly, on the job
Consulting and Mentoring – Ability to teach team and partners experience and human-centered design techniques to improve their every-day processes
Influence and Relationship Building – Ability to nurture productive, reciprocal partnerships to influence change. Demonstrated ability to influence corporate strategy, Consumer Experience strategy and building trusting relationships internally and externally with Plan partners. Excellent inter-personal skills with a strong ability to excel in a collaborative environment
Storytelling and Concept Selling- Strength in using storytelling to share your discoveries, influence business partners and create energy around an idea or an initiative. Ability to visualize concepts in a clear, concise, and compelling visual ways to obtain buy-in and/or funding
Consumer Obsessed – Ability to build consumer empathy in business partners and emotionally connect to the lives and realities of the people we serve. Advocating for our consumers at all times. Experience in designing and conducting Consumer Experience Immersions
Approachable, Kind and Considerate Working Style - Care about the well-being of your partners, team members, and leaders. Seek the good in people first and help move projects along gracefully
Great taste in design- You have a sophisticated design taste. You are aware of the bleeding edge of design trends and care about the quality of design in everything around you

Manager, Consumer Experience Designer Resume Examples & Samples

3-5 years in design research and consumer experience design
Lean start-up program methodology experience preferred
Bachelor’s or Master’s degree in design or related field (UCD, Design Planning, HCI, Anthropology, Journalism)
Fluency with visualization tools like Sketch, Photoshop, Illustrator, InDesign, etc
Experience in being part of projects end-to-end, from insight to launch
Experience in facilitation of workshops and design sprints
Communication design expertize
Comfort with operating in an entrepreneurial environment
Low-fidelity video creation
Fluency in quick and dirty prototyping
Consumer Experience Design - Hands-on experience designing holistic, omni-channel consumer and service delivery ecosystem designs. Ability to communicate the initiatives through consumer journeys, storyboards, ecosystem and service designs, prototypes, wireframes, infographics and other materials
Design Research – Seasoned in fast-paced design research and Human centered design methodologies. Ability to conduct formal and informal consumer studies and present findings that will inform improvements in the customer experience and product development. Demonstrated knowledge of evaluating and establishing research methods and strategies or design custom research approaches to fit the learning challenge at hand. Curiously agile mind tuned in finding patterns and meaning in data and behavior and translate unarticulated needs into actionable objectives for CX, Innovation and business teams
Communication Design and Visualization- Strong communication design skills (information, data visualization and typography) Expertize in translating abstract insights, learnings and frameworks into easy to intuitive visual artifacts using the most appropriate media
Influence and Relationship Building – Ability to nurture productive, reciprocal partnerships to influence change. Demonstrated ability to influence cross functional partners in building trusting relationships internally and externally. Excellent inter-personal skills with a strong ability to excel in a collaborative environment
Storytelling and Concept Selling- Strength in using storytelling to share your discoveries, influence business partners and create energy around an idea or an initiative
Consumer Obsessed and Human-centered – The ability to build consumer empathy in business partners and emotionally connect to the lives and realities of the people we serve
Approachable, Kind and Considerate Working Style - Care about the well-being of your partners, team members, and leaders. Seek the good in people first and help move projects along gracefully. Tolerance for ambiguity
Great taste in design- Have a sophisticated and nuanced taste in visual design. Abreast with the latest approaches and stylistic influences on the future of the creative arts

Experience Designer Resume Examples & Samples

Participating in the development of user personas and scenarios to clarify results of user research and focus the team's design efforts on the needs of key users
Developing and documenting detailed user experience specifications for highly interactive interfaces
Demonstrated experience conducting or participating in user research and translating user research into design decisions
Experience developing architecture for mobile applications desired
5+ years experience as an information architect, interaction designer, or experience designer (or similar role)

Chief Consumer Client Experience Designer Resume Examples & Samples

Client Experience Research & Analysis
Client Journey Mapping
Client Experience Design, Testing, Validation, and Measurement
Communications, and Written and Verbal & Story Telling
Close collaboration within and across teams, and across products
Typically has a MBA degree and 10-15 years of relevant strategic planning or banking experience

Experience Designer Resume Examples & Samples

Invent ground-breaking entertainment and play experiences
Lead the development of design/creative documents
Collaborate in the development of both software and hardware prototypes
Support demos and presentations
Participate in the prototype process, quickly mocking up ideas for play-testing and concept validation
Work closely with the product design team to refine concepts, designs, and manufacturing mockups
Communicate effectively with creative, software, and product development teams
Partner with internal and external teams to accomplish goals
Can solve interactive, physical design problems and articulate/document the solutions clearly and effectively
A fantastic sense of what’s fun!
Can work across hardware, software, and creative platforms and communicate effectively with a team of diverse skill-sets from engineering and programming to design and writing
Manages projects and timelines and can deal effectively with pressure
Prioritizes work activities; plans and stays organized in order to meet commitments
Multi-tasks by switching smoothly from one project or task to another
Takes ownership and responsibility for work progress
Ability to work well in a team environment and applies strong interpersonal skills in daily work activities
Fits and works well within a high energy and talented team
Experience working in a collaborative environment and managing external vendors
Expresses written ideas, thoughts, or facts in a clear, convincing, and organized way
Research and development experience with emphasis/focus on launching real products
Game design experience
Theme park design experience
Toy design
Programming and/or scripting (e.g. Lua, Python, C#)
VR/AR
Unity
Artificial intelligence
Experience designing with accelerometers and other sensor systems
Experience creating entertainment and products for children
Entrepreneurial mind-set
MS degree or equivalent work/industry experience

User Interface & Experience Designer Resume Examples & Samples

1: Strategy & Content
User Analysis - Understand and interpret user needs and wants
Ideation - create and develop designs and solutions
Content - develop the voice, tone, and delivery of content (Corp Guidelines)
Competitor & Industry Analysis - evaluate and leverage what’s happening externally
Products & Systems - Understand the systems and tools that make up the HRDS architecture
2: Wire framing & Prototyping
Enable agile development by building and sharing designs using wireframes and prototypes
Test and review feedback to support progressive design iterations
Plan and develop designs with stakeholders
3: Execution & Maintenance
Co-ordinate with UI Designers and Developers as appropriate
Track goals and maintain focus on the customer/user and outcome
Partner and work across COEs and SMEs as appropriate
Beyond go live, develop governance and maintenance plans to protect the experience
4: Change Management
Lead Change Management efforts on Technology product and tool rollouts
Provide framework and thought leadership for COE’s on change management
Create change networks
Effectively communicate and measure change success across rollouts

Watson Brand Experience Designer Resume Examples & Samples

Build brand equity in IBM Watson by developing and maintaining brand expression guidelines for use by thousands of content creators, from app partners to clients to resellers to IBMers
Liaise with product design counterparts to establish a consistent and recognizably-branded user experience at all points in the customer journey
Ensure consistently high-quality Watson experiences by reviewing marketing assets and helping others develop consistently high-quality experiences
Protect the Watson trademark by reviewing and approving all 3rd party uses of the IBM Watson logo
Create a wide range of branded content to support Watson Group requests, including presentation templates, websites, merchandise and event graphics
Partner closely with the strategists on the team to work through brand strategy decisions inherent in expression guidelines and acquisition integration
Undergraduate degree in visual arts or design
2 years of visual design experience
Communication and presentation skills
Creative, conceptual, and visual thinking skills
Demonstrated problem solving skills
Proficient in Adobe Photoshop, Illustrator, and InDesign
Excellent and demonstrable capability in graphic design skills including color theory, composition, and balance
5 years of visual design experience
Software development ability
Experience Design skills
Branding skills
At least 2 years of visual design experience
Demonstrated communication and presentation skills
Masters Degree
At least 5 years of Visual Design experience
Ability to develop software

Experience Designer, Mobile Banking Resume Examples & Samples

Lead projects through full product development process cycle (creation of project proposal, requirements gathering, usability testing, design feedback & support, build, test support & coordination and post-install defect resolution)
Work with impacted Business Units to obtain their high level requirements; Work with Finance and Analytics to create cost benefit analysis when needed; Work with Business Technology (BT) and the Design Agencies to develop a project timeline that supports the mobile release cadence
Act as a liaison between the Business Partners, BT Project Managers, Agency, Deposit Operations, Legal, Risk and Customer Experience team; Schedule and facilitate Business Project team meetings; Address and resolve project problems and issues, and escalate as appropriate; Create requirements documents and obtain necessary approvals
Serves as a knowledgeable resource to obtain answers to business-related questions for the BT partners; Work with impacted business units to produce UAT test plan and test cases; Help resolve testing issues; Participate in daily checkpoint meetings, Sign off on UAT and get necessary business approvals
Ensure all questions/issues/legal and risk requirements are resolved prior to release; work with BT to develop post-installation validation task list; ensure all business validation occurs successfully
Effectively manage Agencies, BT, Business Partners, Legal, Security, Risk, Customer Support, Customer Experience and Sr. Management in order to achieve goals, reach delivery targets and to deliver high quality product within budget and on-time
Develop the supporting marketing collateral to stimulate demand for application through cross-channel highly integrated marketing strategies (discoverbank.com, emails, Account Center, etc)
Be able to manage uncertainty, rapid change, ambiguity, surprises, and a less defined environment
Takes immense pride in getting things done
3-5+ years successfully managing large cross-functional projects and familiarity with AGILE
3+ years Digital Agency management experience
Strong problem-solving, resource management, and time-management skills
Demonstrated ability to coach, manage change, collaborate across groups, develop people and influence the organization
Demonstrated experience as a role model and leader
Exceptional written, oral and presentation skills
Advanced PowerPoint, Excel and MS Office proficiency required
BA or equivalent experience required; MBA, MS or PMP recommended
Lean, Six Sigma and/or demonstrated process improvement expertise a plus

Retail Experience Designer Resume Examples & Samples

Work independently to manage and continually develop the partnership between the Distribution Experience and Property Services teams to develop new and adjust existing branch designs to align with the Distribution Experience strategy
Continually review and adjust the strategy to ensure it aligns with Distribution objectives
Proactive, ongoing review and analysis of existing space to drive new concepts, spaces and merchandising needs
Manage the design and floor plans for Distribution Planning and Experience review, input and approval
Liaison with Property Services and external design firms to ensure new retail spaces meet the needs of the retail network and contribute to the overall strategy experience and customer traffic flow desired to test and learn in each branch
Partner with internal colleagues and vendors to recommend / determine placement of merchandising fixtures to align with strategy and achieve budget objectives
Manage the Branch Improvement / Real Estate budget
Ability to work independently to deliver the Distribution Experience strategy through retail design
Ability to manage relationships with internal and external partners, establish / maintain branch standards and continually manage and update strategy to align with Distribution objectives
Ability to juggle multiple priorities in a fast paced environment within established deadlines, strong communication skills and the ability to drive results
Bachelors Degree in retail design /architecture or equivalent, and
2-3 Years of Experience OR 7-10 Years in lieu of Degree

Experience Designer Resume Examples & Samples

Taking a lead role in design and collaborating with front end development
Researching, designing, testing, developing, and prototyping to ensure a quality product and a beautiful user friendly interface
Storytelling in different mediums/formats using your refined visual design skills
Demonstrating the principles and value of innovation through participation in programs targeted at internal staff and external participants
Sketch and design forward thinking digital experiences
Inform motion design of interactive experiences
Storyboard complex interactions

Digital Customer Experience Designer Resume Examples & Samples

Utilizing Design Thinking processes and techniques in partnership with business and technology leaders and practitioners
Ensuring that customer insights are applied to proposed features and functionality for a portfolio of digital products
Creating design artifacts of all kinds, from personas and customer journeys to concept sketches, low fidelity layouts, high fidelity design comps and interactive prototypes
Exhibiting a high level of comfort with designing throughout the discovery and delivery phases of the product lifecycle, from initial empathy interviews to sprinting with agile development teams
Bachelor's degree in design, human factors, psychology or related disciplines
Ability to develop and communicate the user’s mental models
Ability to use contemporary design tools, such as Adobe CC, Sketch, Axure, Invision, etc
Financial Services / Mortgage Industry Experience helpful, but not required

Experience Designer Resume Examples & Samples

Support and/or lead experience design strategy by evaluating the current competitive landscape; analyzing future trends in related fields; and identifying the intersection of business needs, user needs, and technical opportunities
Construct compelling artifacts (wireframes, conceptual diagrams, task flows, storyboards, etc.) outlining present conditions and proposed solutions to gain strategic alignment and encourage innovation within and across the organization
Meet and collaborate with users and development partners to validate designs and make iterative improvements
Support and/or lead the continuous improvement of user experience tools, documentation, and processes, and contribute to the evolution of scalable experience design standards
Assist in planning and/or conducting user research activities during the planning, strategy development, and early design of solutions

Senior Specialist, Experience Designer Resume Examples & Samples

Lead design-related ideation of project and business goals with teammates and stakeholders
Ideation and creation of UX deliverables such as user workflows, information architecture and interaction models
Create and manage deliverable documentations such as style-guides, process-guides or education tools
Create and build collaborative relationships with project teammates and stakeholders
Mentor peers, stakeholders, and teammates on process and user-experience methodologies
Define and own UEG team initiatives, process enhancements and toolkits
Four years of design-related experience, creating user-experiences and user-interfaces across form-factor considerations
Well attuned attention to detail for both project, consulting and design related considerations
Exceptional consulting skills that include leading design-related conversations, surface and ideation on project requirements, ability to build and nurture good relationship dynamics and foster environments for open, productive collaboration
Deep understanding of experience design related deliverables such as information architecture, workflow ideation and pixel design development as well as knowledge of Adobe Creative Suite, OmniGraffle, Axure and other design tools
Strong understanding of web, software and application development process and methodologies
Masterful verbal and written communication skills with the ability to articulate, sell, defend, and receive feedback on work in a professional environment

Experience Designer Resume Examples & Samples

Partner with the product and the operation teams to define problems & goals, map user flows, prototype interactions, and oversee the building process
Design elegant flows & interactions for the Chinese audience across platforms
Give and solicit feedback with designers in San Francisco to upkeep the universality of the user experience
Executive in a fast-paced environment with ambiguity
Lo-fi & hi-fi prototyping skills
Demonstrate experience with end-to-end product design
Have shipped product
Have cross-platform design experiences (Web, android, iOS, emails)
Read and write Chinese and English
Based in Beijing, but willing to travel for work purposes

Experience Designer Resume Examples & Samples

Design cutting-edge data visualization and analytics tools to help communicate quantitative data and tell a story utilizing data to our customers
Lead design efforts around information design and presentation at Shotgun
Work with a multi-disciplinary team of Product Managers, Engineering and other Designers to move through concepting to prototyping to execution of dashboards and customer interfaces on web, desktop and mobile experiences
Provide thought leadership, best practices and standards around DataViz and Information Design to the Design team, and larger shotgun team
3-5 years design experience in the fields of Data Visualization, Business Intelligence or related fields
2+ years of data visualization design experience working on high profile B2B and/or B2C products/platforms
Must be able to work on multiple projects, communicate clearly, and respond to constructive feedback from the team
Highly motivated, detail oriented, and accurate
Excellent communication, organization, and presentation skills
Specific skills and knowledge must include Photoshop, Illustrator, Fireworks, InVision, and Sketch
A Design or Interactive Design Degree is preferred (BA/BFA/MFA in design, formal training in typography, identity design, interactive design, or other relevant disciplines), and web based design experience is a must
Creative and innovative mindset
Excellent portfolio comprised of world-class data visualization, UX, UI, and visual design examples
Team player with strong communication skills
Experience with industry-standard visualization platforms (SAP Lumira, Tibco Spotfire, Tableau, etc.)
HTML, and Javascript knowledge a plus

Principal Experience Designer Resume Examples & Samples

Work on cross-platform software application and services, focused on Web and Mobile while understanding needs of desktop applications
Create storyboards, mockups, and prototypes to effectively communicate interactions and design ideas
Work in an iterative environment to build and refine ideas while gathering structured feedback from leadership and customers
Demonstrate interest in the details and the results of the design process, not just the initial concept
Integrating business, marketing, research, design and technical opportunities, goals, and constraints into the design vision of future experiences
Collaborating with multi-disciplinary peers to create a plan for achieving the vision while keeping a persistent focus on what’s best for our customers
Communicating, evangelizing, and helping the organization (both stakeholders and cross-functional scrum teams) understand the strategic direction and what is needed to achieve the vision
Being the “design eye” who guides scrum teams towards the common vision and producing quality experiences
You love ambiguous problems and are able to make the complex simple and digestible, as well as translate insights into actionable design solutions
You have examples of problem solving where you have led organizations to arrive at successful design solutions
You are able to guide the design process from framing a challenge, to research and insights, to concept and implementation and can easily switch from macro to micro levels of understanding and communication
With an understanding of the customer and their workflow, you are able to develop a strong point of view for where a design should go and why
You love to learn! And are therefore regularly looking for opportunities to improve yourself and your work by soliciting, responding to, and incorporating feedback on how things can be better
You love to teach, mentor, and support others and enjoy working in interdisciplinary teams where harmonious collaboration is an every-day part of the work. You also know how to guide these teams to deliver high-quality results
You use a generative work style and can rapidly develop artifacts (be they prototypes, workflow diagrams, or other visuals) to help communicate with others and gain support
You make compelling cases for the design solutions you present by providing both visuals and stories. At the same time, you can present design decisions and explain the rationale that went into the results of your craft
Bachelors or professional experience and 7+ years of practical interaction design experience, with an online portfolio demonstrating work
Fluency in the visual languages for design in a 2d landscapes and 3d landscapes
Working knowledge of HTML 5 + CSS 3.0 capabilities and limitations
Expertise in Adobe Creative Suite and other design related tool
Verbal and written fluency in the English language

Experience Designer Resume Examples & Samples

Contribute to the department's shared knowledge of best practices, insights, and the latest ideas/tools/work from the industry via regular departmental communication (team meetings/presentations, Slack, wikis, etc)
Previous experience in DTC pharma category
Experience partnering with offshore development teams and external partners
Tenacity
Resourcefulness
Flexibility and adaptability

Digital Experience Designer Resume Examples & Samples

A degree in Human Computer Interaction, Visual Design, Interaction Design, or equivalent work experience that demonstrates substantial skills
Successful experience working side-by-side with software developers
An incredible portfolio of your work
An insatiable appetite to research, learn, and apply new ideas and concepts
A desire to work in an Agile/Lean/Scrum/Kanban environment

Senior Brand Experience Designer Resume Examples & Samples

7+ years working in a design studio, in-house, or creative agency environment, with experience designing environmental graphics; design conceptual development; design production
Design portfolio that demonstrates expertise in applied design and conceptual skills, extensive knowledge of typography, understanding of image resolution and style in layouts, ability to interpret a brand and apply it as a system across wide array of media
Advanced time- and project-management skills
Advanced-level proficiency with CS6, expert in both Illustrator and Photoshop
Attention to detail; ability to multitask; and meet project deadlines
Proven record of conceptual design
Impeccable spoken and written English communication skills
Must be able to interact and communicate clearly and effectively with cross-functional teams
Creative strategy and conceptual development
Articulate conceptual design
Expert in design production in CS6
Experience with Environmental graphics
Ability to identify branding opportunities in real world environments
Adaptive to changing priorities
Problem solving, detail-oriented, well-organized
Advanced time- and project-management
Refined imagery aesthetics
Expert in typography

Process & Digital Experience Designer Resume Examples & Samples

5-7 years experience in User Experience Design - creating mockups and wireframes for enterprise level organizations (they are using Sketch)
Experience working on multiple projects - will be working on the roadmap and design for multiple applications with various integration points. They will be responsible for mkaing recommendations on applications ranging from the $500,000 to $1 million range
3+ years experience with responsive design - creating cross platform functionality with tablets, mobile devices or PCs
Work with project teams to clearly define user experience requirements - 'job to be done,' user scenarios, user journeys and content strategy
Develop a complete understanding of customer needs and wants, identifying product and business model opportunities, and keeping customers at the forefront of every decision
Apply design thinking methodology to empathize with users to get a better understanding of the needs and wants
Deliver easy-to-use customer experiences that measurably add business value - using research, testing and analysis and developing UX concepts, flows, and wireframes
Maintain and enhance the experience design aspects of existing and ongoing projects
Act as a UX ambassador and demonstrate the benefits of user focused design to internal business leaders
Facilitate success of direct reports in meeting their goals by supporting and mentoring
5 to 7 years of IT and business/industry work experience, with at least 3 years of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders
Experience with user-centered design patterns and methodologies
Knowledge of SCRUM, AGILE, HTML, Responsive design, Sketch and working with wireframes would be assets

Service Experience Designer & Research Strategist Resume Examples & Samples

Spearhead insights gathering and assimilation, through ethnography and contextual research methodologies, in-depth, focused group, and leadership interviews, on-site observations and findings documentation to drive strategic decision making for clients
Outline research focus, plan, methodology and strategy to ensure a positive outcome of projects
Manage final research deliverable to ensure client satisfaction and business purpose
Develop novel research materials, surveys and questionnaires based on client and project needs
Conduct all primary and secondary evidence based research activities to support running projects
Ensuring critical insights are being appropriately interpreted, translated and manifested in solutions
Provide targeted communication, both verbal and written, for internal and external purposes
Collaborate with cross functional teams to integrate insights to inform design & strategy development
Be an internal advisor and resource for advanced research methodologies, and one who may provide mentorship to fellow team members and peers
Travel will be required (up to 75%) for site visits, research and presentations

Experience Designer Senior Resume Examples & Samples

UX Designer: Together with leadership team, develop innovative approach & methodologies that will provide insights to challenges/pain areas of our ITSM end users. Analyze ITSM ServiceNow Platforms (ServiceNow is an Internal corporate application with ~6000 users), ITSM processes and SharePoint site to develop clear documentation that shows the platform, process and site components. Play role of interviewer in gathering opportunities of improvements, primarily through field studies, focus groups, surveys or in-depth interviews/observations with ITSM ServiceNow users. Translates analysis into requirements & wireframe layouts that present content and functionality with clarity. Coordinate with the business partners, product managers or ServiceNow team to create effective, usable and satisfying user experience for ServiceNow platform, ITSM processes & SharePoint site
Community of Practice Coordinator: Lead community of practice meetings and assist in development of meeting themes and agenda. Confirm and coordinate presentation content with presenters and manage proper stakeholder participation in meetings. Also managing other aspects of meeting such as documenting meeting minutes & sharing with stakeholders
Minimum of 3 years’ experience as a user interface designer & wireframe layouts, preferably in IT environment
Able to focus on design details & user value
Creativity is vital
Experience in solving complex design problems for web user interfaces
Develop clear documentation
Excellent communications skills and ability to lead focus groups
ITIL foundation certification will be plus

Experience Designer Resume Examples & Samples

Support design, development and deployment of Autodesk’s Education Platform
Transfer understanding of user needs and workflows to propose enhancements to learning content and platforms. Distill this information about user needs into a set of capabilities that will benefit the user in the most effective way
Design learning paths and content frameworks for content managers to follow as they develop new assets
Assist in the coordination and facilitation of usability tests and other target user research with project partners to validate existing and future feature learning design (including prototype testing)
Deliver design documentation for use by a wide range of audiences including Industry Managers, Partnership teams, Field and Marketing. Review feature implementation, test plans and documentation to ensure accuracy of desired application results
2+ years of business experience in Design, User Experience or Instructional Design role
Demonstrated experience in user experience design, instructional design or user interface design
Ability to analyze, collect multiple alternatives from stakeholders, and employ superb critical thinking in arriving at decisions
Demonstrated leadership, and ability to influence at all levels of the organization, gaining acceptance of ideas from senior executives
Outstanding communication skills: verbal, written, interpersonal, and presentation
Ability to set realistic expectations and deliver results
Highly motivated, energetic, self-starter with a “can-do” attitude
Ability to work in a fast-paced environment and manage through ambiguity and complexity

Experience Designer Resume Examples & Samples

Define methods and tools for experience design
Create experience and service design maps, journeys, concepts and storyboards
Manages internal and external relationships, and facilitates the objective-setting and discovery process, including user persona development and interpreting user goals
Oversight of story lining customer experiences
Ensures continuity and consistent design practice; rapidly iterate on design prototypes and working applications
Identifies user research needs and participates in immersive user research, concept testing, and usability testing. May lead some user research activities under supervision of User Research team
Ability to prototype using tools such as Axure, Omnigraffle, InVision or UXPin. Familiar with visual design concepts and tools; i.e. Illustrator, InDesign, etc. Familiar with user research methodologies and techniques
Exceptional written and oral communication skills (comfortable in interacting with all levels of the company and presenting projects and status reports)

Experience Designer Resume Examples & Samples

Bachelor`s degree or equivalent work experience required
Minimum 5+ years of applied experience in experience design
Ability to prototype using tools such as Axure, Omnigraffle, InVision or UXPin
Familiar with visual design concepts and tools; i.e. Illustrator, InDesign, etc
Strong knowledge and experience with user research methodologies and techniques
Experience leading complex projects
Experience mentoring and coaching other UX peers and championing UX across the organization

Experience Designer Resume Examples & Samples

Manage dedicated work stream, or group of projects that support an assigned functional area, within user design planning and execution
Manage internal and external relationships, and facilitates the objective-setting and discovery process, including user persona development and interpreting user goals
Ensure continuity and consistent design practice; rapidly iterate on design prototypes and working applications
Bachelor’s degree in graphic design, new media or an equivalent degree
Minimum 5+ years of interaction/graphic design experience, with knowledge of a variety of digital media
Experience in human-centered design – concept ideation, design, prototyping, storytelling and visual UI. Ability to envision the user journey from start to finish and visualize through non-technical and technical prototypes
Extensive experience with visual and graphic design tools including: Illustrator, Photoshop, onscreen prototyping tools (e.g. InVision, Sketch, codePen, Omnigraffle, Axure, UXPin)
Experience coding front-end UI is a plus
Passionate about visual and graphic design. Curious and a life-long learner

Experience Designer Resume Examples & Samples

Produce low (sketch/whiteboard), medium (e.g., Balsamiq, OmniGraffle, Visio), and pixel-perfect wireframes to help gather requirements and develop design processes
Develop prototypes (HTML or click-through screens/wireframes) to aid in design evaluation and testing
5+ years of experience in interactive design, information architecture, or interactive visual design
Consulting experience; experience estimating XD project efforts, creating proposals, and managing workload
Comfortable leading a XD effort independently or working as part of a XD team
Outstanding communication, design thought leadership, and presentation and storytelling skills to all levels of business and technology clients
Demonstrated passion for XD and the ability to communicate its value as a strategic business advantage
Strong interest in mobile XD and aptitude for learning new technologies and design skills

Experience Designer Resume Examples & Samples

Responsible for designing information structures and navigation, task flows, and Wireframes with view descriptions specifying the detailed content and behavior
A proficient understanding of Adobe's creative suite of products, including Photoshop, illustrator and Indesign
A proficient understanding of front-end development technologies and languages HTML, CSS, JavaScript
Previous experience working with diverse teams: Researchers, Software Engineers, Business and Marketing Team
Previous experience designing for web and mobile applications
Understanding of user functionality vs. systems functionality

Experience Designer Resume Examples & Samples

Sketch and design digital experiences
Partner with other great people doing great work
Learning whatever skill it takes to deliver something incredible
A Four year degree from a strong design program
An unhealthy obsession with typography
A Robust portfolio of work across devices and mediums
An interest in photography or photo editing
Endless curiosity
Basic prototyping ability
A negative physical reaction to seeing bad design

Associate Digital Experience Designer Resume Examples & Samples

Work with design leads, digital strategists and dev teams on a daily basis to visualize and concept high quality, industry standard, design solutions for the Abercrombie & Fitch digital experience
Work with Digital, Brand, Social, and Photo teams to create on-brand seasonal experiences that successfully answer brand initiatives while creating a highly shoppable experience from desktop to mobile
Ability to present to a larger group while providing clear recaps and takeaways to creative leads
Bachelor’s Degree in Graphic Design or related field
Minimum of 1 to 3 years of Digital Design experience within a high-paced cross-functional creative environment
Working knowledge of HTML/CSS, XHTML
Demonstrated track record of working with creative, photography and web development teams within a cross-functional and collaborative environment

Experience Designer Resume Examples & Samples

Minimum of 2+ years relevant industry experience designing applications, experiences, websites, products and services that balance user needs, business objectives and technological constraints
Able to function, adapt and succeed in a constantly changing, fast paced environment
Positive attitude and motivation to deliver highest quality work
Strong organizational, time management and communication skills
Connected to the design community with a passion for design

Process & Digital Experience Designer Resume Examples & Samples

Work with project teams to clearly define user experience requirements - 'job to be done', user scenarios, user journeys, and content strategy
Knowledge of SCRUM, AGILE, HTML, Responsive design, Axure and working with wireframes
5-7 years experience in User Experience Design - creating mockups and wireframes for enterprise level organizations (they are using Axure)
Experience working on multiple projects - will be working on the road-map and design for multiple applications with various integration points. They will be responsible for making recommendations on applications

Lead Experience Designer Resume Examples & Samples

Generating original and innovative designs from published specs
Troubleshooting workflows and devising design-based solutions
Working with the engineering team to implement designs
Creating designs for everything system dialogs to icons to new UI objects

Experience Designer Resume Examples & Samples

Be an advocate for digital and web interaction design best practices with a focus on consistency and usability
Lead white boarding workshops and develop information architecture strategy
User story development
Design user experiences that are intuitive and elegant and in-line with current design trends and concepts
Design and create compelling visual layouts and interactions for mobile applications and web – collaborate on project decisions through an iterative approach
Contribute to the ideation and concept development of visual design concepts
Contribute to the project development process – from concept sketch to wireframe and visual design, into prototyping and application testing
Be flexible and work on multiple projects
Meet both internal and client deadlines
3+ years professional experience as an Information Architect, User Experience Architect, or Interaction Designer
Detail-oriented, self-motivated and highly organized
Ability to manage multiple projects and deadlines simultaneously
Bachelor degree in Industrial Design, Computational Media, Human-Computer Interaction (HCI) – or equivalent field experience in applied design / sciences
Ability and willingness to learn and quickly adopt Perficient Digital’s culture, practices and methodology
Love for digital products and interfaces – A natural passion for creating things that work. An understanding that design relates to the full experience beyond the aesthetic aspects
Delivery focused – Solid ability to work within scope, meet deadlines, incorporate feedback and most importantly – communicate
Must have strong work practices, design discipline and a proven record of delivering innovative solutions on time for demanding and complex user experience challenges
Articulates and defends design decisions. Clear explanations, analytical and reasoning skills, and the occasional clever or funny email
Motivated by interdisciplinary collaboration in a fast-paced environment. Must be able to graciously accept critical feedback and foster team collaboration
Continuous improvement – Define and support consistent internal design guidelines that are flexible, yet prevent reinventing the wheel on every project
Experience leading white boarding workshops, creating wireframes and sitemap development
Strong understanding of business requirements and end-user needs
Strong understanding of UX and UI design best practices
An understanding of model information structures, data gathering requirements, user needs and behaviors, organizational platforms, labeling techniques, and creation and use of navigational structures/strategies
Extensive understanding of responsive design and native mobile application best practices
General understanding of the Software Development Life Cycle
General understanding of HTML, CSS, and JavaScript

Customer Experience Designer Resume Examples & Samples

Perform ethnography, contextual interviews, lab and remote usability studies, as well as heuristic reviews with zest
Select the zestiest methodology to clarify specific issues, conduct the research, and present actionable recommendations to cross-functional team
Distill complex problems into simple and zesty user experiences for targeted users and platforms
Create wireframes and prototypes to communicate your zesty design concepts to a broad range of colleagues, customers, and end users
Translate interaction design requirements into visually workable designs filled with zest
Creatively apply the zesty user interface design ideas of the consumer web to business applications

Intern / Co-op Experience Designer Resume Examples & Samples

Mock up and prototype features according to spec
Provide variety of solutions to design needs
Implement motion and interaction design
Clearly communicate experienced design rationale; have impeccable judgment
UI/UX experience
Excellent graphic design skills
Expert user in Photoshop and Flash (Illustrator not required, but is a plus)
Ability to provide creative yet simple solution to complicated design
Portfolio must illustrate strong UI skills, and graphic design skills
Strong wireframe and prototyping skills
Experience in Social Gaming a big plus

Experience Designer Resume Examples & Samples

Working collaboratively with your manager to develop the experience design practice, promoting best practices and design approaches that align with the Marriott culture and needs
Acting as an advocate for UX standards and guidelines, supporting the extended team in developing and maintaining this foundation for designing cohesive experiences
Supporting Marriott Digital Products leadership by articulating design strategies
Championing the creation and iteration of design strategies that help Marriott Digital Products leadership visualize a long-term organizational direction
Working on one or more product lines, where your decisions will align with high-level organizational strategies and KPIs, while working with other team leaders to translate these into team and personal goals
Staying on top of the latest techniques being used by our direct competitors and other eCommerce sites, apps, and services
Basing decisions on user research findings and insights, observing users interact with our product or a competitor’s for at least two hours every six weeks
Promoting a culture where critique and feedback are central to the work we do, and ensuring that team members have regular opportunities to critique and have work critiqued
Staying focused on continuously improving and re-evaluating best practices
Valuing emotional safety, keeping team members focused on celebrating failures and highlighting lessons learned from those failures
Keeping co-workers grounded on the idea that our focus is on delivery rather than deliverables, and solutions rather than documents
Working in a collaborative environment with people who have a variety of skills — like user experience design, research, product management and front/back-end development — collectively contributing to the end product
You have skills in multiple low- and high-fidelity prototyping tools, such as: InVision, HTML/Javascript, Keynote, Axure, Balsmiq, Adobe InDesign/PDF, paper prototyping, or others
You are able to determine what prototyping tool is best for a specific product’s need at the time
You can take a prototype through rapid iterations based on feedback from users, teammates and stakeholders
You can prototype “live” during a team working session
You understand common and emerging desktop web, tablet and mobile-based interaction patterns, and are capable of simulating them within a prototype
You can articulate the distinguishing characteristics between segments of an audience in a way that is relevant for design activity to act upon
You have observed differences in expectations, needs and behaviors that audiences from different cultural backgrounds express, and you are able to distinguish cultural stereotypes from truly distinct needs
You have observed differences in expectations, needs and behaviors that individuals in different generational profiles express, and you are able to weed out stereotypical ageist assumptions/noise
You have worked on products and communications serving niche audiences, and can articulate what attributes make such audiences unique
You have experience working with national and global brands
You’ve launched, revitalized and differentiated brands online
You’ve ensured that brand expression is cohesive across various digital touch points
You’ve worked with major consumer brands and know how to support/differentiate them in the digital space
You’ve promoted a complete portfolio of brands
You’ve balanced the needs of the brand and the needs of the user and recognize the impact of the brand experience on the user experience
The same brand can vary across different markets. You understand how to give it voice on the local level
You know how and where to simultaneously maximize brand impacts and user experience across the user’s digital journey
You help stakeholders define specific problems so you can accurately gauge level of effort and successfully staff projects
You define project experience design roles and responsibilities, crafting tangible goals for each role
You provide timely feedback on the performance and skills of user experience professionals
You work with career managers to identify opportunities that might enhance the skills of those working on your project
You understand how to merchandise a product or service
You can articulate the value of a product or property using whatever means of communication is available (visuals, text, interactive functionality, etc.)
You elegantly and effectively manage the tension that comes from serving several distinct user types whose needs and goals conflict and overlap
You're well versed in industry best practices for increasing step conversion and overall conversion
You know best practices for displaying product and pricing
You know what goes into good form design, and the pros and cons of increasing or decreasing the steps in a check-out process
You understand merchandising techniques and how they may be used to benefit both users and the business
You are comfortable discussing a web design approach aimed at crafting sites to provide an optimal viewing experience for users across a wide range of browser viewports, agnostic to device capability
You can explain the meaning of browser viewports, media queries, responsive images, fluid grids, relative units, progressive enhancement/graceful degradation, Mobile First, and Content First
You are intrigued and curious by how unresolved topics in the context of responsive web design are being addressed and actively pursue information to understand how nascent standards are emerging/taking shape
You can discuss UI patterns and their pros/cons depending on context of use, especially those contexts in which mobile and tablet devices are heavily used
You are comfortable working with devices you have not used before and exploring how your design solution performs within the device’s capabilities/constraints
You’ve been responsible for maintaining documentation that expresses guiding principles for how something should work or operate
You have experience with and you are comfortable discussing different kinds of standards approaches such as style guides, component libraries, web standards, accessibility guidelines, brand guides, and SEO best practices
You have authored guidelines or standards, distinguishing different levels of adherence, from strict standards that must be enforced to lose starting points; you are comfortable working within a design system that contains guidelines across the spectrum
You have used guidelines/standards to enforce adherence to a particular brand identity/technical requirements/workflow; you also share the view that “foolish consistencies are the hobgoblin of little minds.”

Experience Designer Resume Examples & Samples

BFA or MFA in Design preferred (Human Factors, Information Science or HCI) 5 years of related experience with a minimum of 3 years in Consumer Experience design
Experience with formulating, conducting, leveraging, and reporting on qualitative consumer research
Fluency with Sketch, Photoshop, Illustrator, InDesign, InVision or tools with similar depth
Familiarity with Sketchup, Autocadd, Revit, Rhino or other spatial design tools
Storytelling and Concept Selling
Approachable, Professional and Considerate Working Style
Low-fidelity video creation (optional)
Basic coding and editing for digital prototypes (optional)
Industrial design prototyping skills (optional)
YOU MUST SUBMIT A PORTFOLIO FOR YOUR APPLICATION TO BE CONSIDERED

Experience Designer Resume Examples & Samples

Have meaningful ownership. You’ll make important decisions about the way our products look, feel and behave
Bring the design to life.Use interactive prototypes to show interaction and drive usability testing with real users
Be an advocate the for customer.Work with researchers to understand user needs and promote design patterns that benefit the common good
Grow.You’ll sharpen your skills in this role, and learn how to take ownership of important aspects of the design

Lead Customer Experience Designer, Building Resume Examples & Samples

Create digital and physical customer experiences that define new categories or redefine existing ones
This role will encompass a range of activities such as user research, opportunity definition, ideation, iteration, prototyping, and market launch
Lead internal and external efforts with partners, from early design exploration, to production
Work in close collaboration with multidisciplinary teams to identify, build, test, and refine opportunities through rapid iteration cycles
Design at the intersection of user needs, brand, technical, and business parameters
This role will be highly hands-on and build oriented
Bachelor or Master’s degree in architecture, service design, or a closely related field
5+ years of experience developing and building innovative user experiences in retail, digital, service, and space design
3+ years experience leading projects, and directing development activities
Sketching and visualizing skills, agile cognitive ability, and a commitment/demonstrated skill in iterative prototyping processes
Experience with 3D CAD modeling, and visualization

Experience Designer Resume Examples & Samples

Drive the analysis, design and development of diverse learning experiences that are contextually relevant, pedagogically engaging, impactful and effective
Act as project manager ensuring key milestones are timely reached
Act as subject matter expert from the Learning perspective advising diverse stakeholders on the best approach to design and implement learning solutions that respond to specific business needs
Establish productive working relationships and communication to ensure alignment with key stakeholders including global, remote teams and work with subject matter experts
Build partnership with the deployment teams across the globe to design the proper mechanisms to implement the learning experiences as well as with the respective internal customers ensuring a solid implementation strategy
In collaboration with the Knowledge and Innovation Team, establish effectiveness measurement methodologies that ensure a clear link between the content and the end goal
Develop, motivate and coach the team in projects you lead
Contribute to the development and execution of the learning development strategy in line with the new Learning Organization vision and strategy
Extensive experience in Learning: as experience designer, in either a large organization or a Consultancy
Blended learning
A working understanding of new learning technologies, new forms of digital content
Measurement methodologies linking to data insights
Excellent written and spoken English
Proficient use of MS Office (Word, PowerPoint, Excel)
E-learning design, videography, storytelling is desirable
Managerial experience is a plus

Experience Designer Resume Examples & Samples

Create high-fidelity interaction designs for web and mobile applications
Work in a highly agile setting together with a pair partner
Assist front-end engineers with pixel-perfect implementation of designs
Plan and participate in regular research sessions with users in person or remotely
Collaborate across technical and product teams to support design
Work within a well-established design system
Extremely detail-oriented, able to craft interaction designs that are polished
Able to work with small teams with quick turnaround times

Experience Designer Resume Examples & Samples

Work in a highly agile setting
Participate in strategic planning sessions with the business to shape the platform
Extremely detail-oriented, able to craft interaction designs that are complete

Experience Designer Resume Examples & Samples

Participate on a cross-functional team(s) to help define experience solutions; collaborating with product managers, creative and copy, engineering, QA and analytics team members
Conceptualize experiences through sketching, storyboarding, information modeling and other methods
Define concepts, workflows, wireframes and high fidelity prototypes for Kohl’s digital properties
Develop lo-fi and high fidelity prototypes for customer and business evaluation
Remain up to date on current and emerging customer experience design trends
Understanding of agile methodology and Lean UX principles
Strong written and verbal communication skills
Excellent attention to detail, while also considering the big picture
Self-motivated with positive attitude
Effective understanding of methods for designing easy to use interfaces in a variety of web-based and mobile formats including social applications

Digital Experience Designer Resume Examples & Samples

Integrating website analytics, user research, Voice of the Consumer, and persona definitions to inform strategy, roadmap, and design
Partnering with key business stakeholders and technology to rapidly evolve UHC’s websites and mobile digital service experiences to support the delivery of consumer goals and needs
Translating consumer and constituent goals and service objectives into leading-edge digital strategies and experience requirements
Leading the design and execution of insight-driven digital strategies, user personas, use cases, and journey maps to inform end-to-end digital experience design and development
Partnering with the technology team to ensure the use of best practices and consistency across our digital platforms by leading improvements that enhance user experience based on research, usability principles, and established standards
Partnering within program management, technical, and service teams to define and provide operational readiness and execution oversight
Developing business and use cases that support the vision and strategy, and gaining support for those from executive management teams
Consistently deliver work that meets or exceeds the stated business goals and which is clearly and objectively measured and reported to prove our return on design investment
Develops feature-based user stories and customer journeys used to lead the development of the Customer service digital customer journey
Drive user research and concept development, including persona and scenario development for digital experiences
Knowledge of wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design idea advocating for user throughout the process
Work with designers to drive effective, integrated user interface design implementation
Bachelors degree in Business, Finance, Health Administration, related field or equivalent work experience
3+ years of experience in writing business and/or system requirements tying to consumer benefits
Ability to provide strong leadership in dynamic, uncertain and challenging environments, and to work effectively in a matrix organization
Experience leading the development of actionable user personas, journey/experience maps and use cases, and requirements
Proven ability to manage complex projects and deliver results in a fast-paced, deadline-oriented environment
Excellent persuasive verbal and written skills. Ability to facilitate collaborative sessions for input gathering, expansive and reductive ideation, and well-managed design reviews
Presentation skills utilizing PowerPoint (e.g. speaking to executive audiences and Intermediate PowerPoint skills)
3+ years of experience in designing digital self-service
Experience with a variety of UX methods and techniques, such as interaction design, information architecture, usability, user research, and information design
Experience leveraging research and analytics to improve digital experiences and the achievement of business results
Understanding and experience with the Design Thinking approach to solution design
Experience working in both traditional waterfall and agile/lean delivery processes
Expert in a variety of modern methodologies like design thinking, user-centered design, agile development, lean business methodology, etc

Experience Designer Resume Examples & Samples

Actively observe and compare several care scenarios
Collaborate with health system teams and UPMC Enterprises to share research and findings in order to elevate experiences across all of UPMC and UPMC HP
Create and meet schedules/ quality commitments for personal contributions to project/ team plan
Determine appropriateness of solution fit and prioritization in various scenarios
Develop materials and communication tools (including persona profiles, journey maps, and infographics) to share key research findings and keep user needs top of mind with stakeholders across the organization
Engage with members, patients, physicians and staff to uncover insights, test ideas and solutions and seek continuous feedback regarding the facility experience
Participate in and potentially lead collaborative design sessions with multi-disciplinary internal and external teams
Participate in field research and corresponding synthesis activities
Participate in the execution of usability testing, user groups, and participatory design sessions to capture design requirements and feedback
Participate in the planning, preparation, and execution of user-centered research and design projects
Perform competitive research providing updates on competitive landscape
Provide regular status reports of activities and participate in group meetings
Research and stay abreast of trends and best practices within and outside of the health care market
Work with teams to understand administrative and systems implications for process improvement
Bachelors degree in User Experience, Design, Human and Computer Interaction, Architecture, Anthropology, Psychology, Fine Arts, Business, or related field (required) or comparable degree and a minimum of 4 year of professional experience
Minimum of 2 years of experience in a consumer product design, service design, product development or related role (required)
Related educational experience including internship/externship will be considered. Minimum of 2 years of experience interacting with and presenting to executive leadership teams Proficient in Adobe Creative Suite Demonstrate strong facilitation skills to build consensus in team settings
Naturally curious with an affinity toward asking questions and seeking to understand things deeply
Experience conducting user research and translating user research into design decisions. Ability to develop big ideas, and collaborate to execute successfully. Excellent oral and written communication and presentation skills
A high degree of flexibility, versatility, and self-motivation. Experience working under tight deadlines Ability to work independently with minimum supervision, and to work effectively as part of a team
Possess attention to detail and an emphasis on accuracy and quality Possess high tolerance for ambiguity matched only by a desire to organize it
Experience and skill in creating clear, concise, visually appealing presentations. Ability and desire to see big picture of how various technical and non-technical components of a health related service offering combine to create a holistic user experience
Comfortable collaborating with technical and non-technical staff
Experience designing experiences in physical spaces (exhibit design, architecture, interiors), preferred but not required
Health care experience preferred but not required

Experience Designer Resume Examples & Samples

Create beautiful icons for all of Adobe’s products. There are way more than you think and there are new ones all the time
Design the icon and illustration system: colors, rules, etc
Create templates and workflows for producing assets for mobile, desktop, and any other place our products surface to customers
Work directly with our product designers, marketing department, product managers, engineers, and other stakeholders throughout the product cycle, balancing many projects simultaneously
Ensure that our work is implemented correctly inside of products and other experiences
Craft communications including presentations, process documentation, and more
Help other designers within XD with icon-related work

Experience Designer Resume Examples & Samples

Creatively solve problems at all levels of detail: from the big picture to the nuts and bolts
Conduct user research including interviews and observations, analyze and compile research findings including journey maps and personas
Lead concept exploration exercises and moderate design sprints
Create flow diagrams and wireframes to communicate UI design concepts
Build conceptual prototypes to explore interactive behaviors and front-end technological capabilities
Collaborate with cross-functional project stakeholders to establish design directions that meet market requirements while balancing user needs with technical capabilities
Tell compelling stories about users and products to support your work
Partner with Visual Designers to apply engaging visual styles to wireframes and conceptual prototypes
Coordinate and execute usability evaluations with target users and distill findings into actionable results
Drive the development and expansion of Magnetic Design, Mitchell’s design system

Customer Experience Designer Resume Examples & Samples

Gathering customer insights – what the customer wants and needs
Translating those insights into features and services
Brainstorming ideas to satisfy the customer’s wants and needs
Establishing measurable goals
Prototyping, testing and refining ideas until goals are met
Presenting recommended new features and services to build and launch broad scale
Obtaining corporate support
Executing the build and launch and post launch support
Measuring impact of change
Advanced quality methods and tools, equivalent to a Six Sigma Black Belt and a Kaizen leader
Management and quality system standards or maturity assessments (ex. Cigna Quality System, Malcom Baldridge, ISO 9000, etc.)
Comprehensive, structured change management methodology and tools, such as ADKAR
Wide range of group decision-making tools and facilitation techniques
Design of effective process measurement scorecards and control mechanisms to leverage metrics and data for optimal business performance
Best practice methods/tools for strategy deployment
Application of current global best-practices related to Business Process Management/ Engineering and benchmarking of same
Development of cross-organizational value streams, showing E2E workflow and associated process data
At least 6 years experience in process design/development and translating changes into implementation and change management plans (DFSS and DMAIC preferred)
Bachelors Degree or equivalent required
Black Belt certification
Experience in project and team management from idea generation and chartering thru implementation and post project evaluation
Experience in change management evaluation, planning and execution. ADKAR experience desired
Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects
Experience evaluating, developing and implementing business process measurement systems and dashboards
Has proven results of building and creating new structures through the use of creativity and innovation management
Experience, ability and willingness to share knowledge and coach individuals w/ varying levels of experience
Detail oriented, with proven time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards)
Ability to deal with ambiguity, embracing change and helping others see it as an opportunity and stay focused on goals while adapting to change
Comfortable with raising questions, issues, ideas or suggestions to co-workers at all levels across all organizations
Act with a sense of urgency to research questions or issues brought by the team. Identify the right parties or resources to resolve these issues (organizational agility). Follow up with these parties to drive resolution and provide on-going feedback to individual(s) who raised the question or issue
Excellent communication skills - verbal and written and training, along with excellent presentation skills
Ability to work in a matrix environment
Works well with larger groups from a wider range of organizations, as well as reporting out to senior executives
Work both independently and in conjunction with co-workers of all levels
Working knowledge of all Microsoft Office tools & Minitab
Some travel may be required (25% - 50%)

Experience Designer Resume Examples & Samples

Creative Problem-Solving: Understand user needs and pain points by working with Product Management, User Researchers and Customer Support teams. Transform these insights into tangible, visual design concepts
Beautiful, Detailed, Polished Designs: Construct beautiful, functional interface designs that work for users. You will use Adobe’s design system as a baseline for visual design to begin with, while pushing the boundaries of the design system as a result of applying it. You care about details of the design - you believe every pixel counts. You are thoughtful and holistic about user goals and user contexts, thinking of various user touchpoints, as well as entries and exists
Collaboration: You thrive in cross-functional team environment - designers, product managers, researchers and engineers. You are not afraid of engaging with stakeholders who do not agree with your ideas. You are not afraid of communicating your ideas to push the limits require better product, better technological implementation, directly with the team of product management, engineering, and other designers to bring concepts to reality at every stage of development
Design Critique & Iterations: You’re relentless about gathering feedback early and often from you design colleagues, internal stakeholders and well as users. You are eager to team up with researchers or test the designs yourself. You participate in peer design critiques to give and receive critique. You are always looking to make your designs better while knowing fully well that the designs are only successful when shipped

Experience Designer Resume Examples & Samples

Assist in translating research findings and ideas into conceptual wireframes and workflows
Create and meets schedules/ quality commitments for personal contributions to project/ team plan
Develop materials and communication tools (including persona profiles, journey maps and infographics) to share key research findings and keep user needs top of mind with stakeholders across the organization
Effectively follows processes
Identify and communicate project issues
Participate in the execution of usability testing, user groups and participatory design sessions to capture design requirements and feedback
Participate in the planning, preparation and execution of user-centered research and design projects
Preform competitive research providing updates on competitive landscape
Bachelors degree in Design, HCI, business, marketing, computer science, psychology or related field (required) or comparable degree and/or experience. Minimum of 1-2 years of experience in a consumer product design, service design, product development or related role (required) related educational experience including internship/externship will be considered
Experience in a health care or wellness related industry beneficial but not required
Ability and desire to see big picture of how various technical and non-technical components of a health related service offering combine to create a holistic user experience
Comfortable collaborating with technical and non-technical staff Proficient in design software such as Adobe Illustrator, Photoshop and InDesign Superior written and verbal communication skills
Perform basic data analysis on service utilization statistics and trends, with a focus on pulling the relevant story out of the data through data visualizations and/or infographics
Desire to operate in a dynamic environment built on the principles of design thinking
Experience and skill in creating clear, concise, visually appealing presentations Demonstrated ability to work independently when required
Demonstrated ability to meet deadlines and produce high quality work Track record of outstanding academic and professional achievement

Guest Experience Designer Resume Examples & Samples

Orchestrates guest perspective journey mapping techniques, to include activities such as analysis of surveys and operational metrics, guest focus groups, frontline colleague focus groups, functional pain point/opportunity analysis, etc
Partners with the guest and client experience leaders to develop service strategies and programs with visible metrics to promote the highest level of consistent service to guests and clients in alignment with company goals and objectives
Manages the secret shopper program ensuring timely response and reporting out of shop data and scores; liaisons with vendor
Reviews guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders
Partners with operating leaders, regularly reviewing and analyzing data to generate action plans to address service deficiencies/goals in the areas of process improvement, training and colleague performance management
Partners with Human Resources Training to facilitate guest service training to event staff, during corporate new hire orientation driving a guest centric culture
Represents guest experience / voice of the guest daily at the morning briefing with updates and highlights points for improvement and guest praise
Conducts a weekly guest experience meetings with department leaders, communicates performance, supports and pushes action plan efforts
Partners with Communication to ensure consistent and timely communication of property service scores via multiple communication channels
Develops a recognition program surrounding guest service related programs, i.e. internal shop scores and exceptional mentions
Leads and develops a team of Guest Experience Champions to conduct deep dives/self-assessments and identify improvement opportunities and solutions
Champion the internal communication of guest experience related matters and updates to all Ambassadors in the hotel
Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback
Work closely with Department Heads to assess service standards and delivery on a regular basis
Ensure the relevant teams and stakeholders respond to all Guest feedback, e.g. consumer-generated content on various social media sites
Reviews and communicates best practices implemented in other venues
Creates presentations and prepared periodic reports
Work with partners and create buy-in
Leads planning and budgeting process for projects
Performs all other job related duties as requested
Bachelor’s Degree or equivalent work experience
A minimum four (4) years of relevant experience designing guest services experience programs
Possess the highest integrity and ethical standards
Proven track record of developing and delivering impactful guest experiences
Ability to develop fresh approaches and innovate as appropriate
Demonstrated strategic thinking and planning skills
Able to translate guest needs into business solutions using creative problem solving
Advanced analytical/problem solving and research skills
Ability to work independently and lead cross-functional groups during projects
Highly organized, meticulous, and detail oriented
Persuasive public speaking and presentation skills
Collaborative disposition with a proven ability to influence leadership and indirect
Exceptional interpersonal skills to build and maintain strong relationships with a diverse workforce
Current on new methods of integrating technology with business strategy
Consumer research experience (e.g., surveys, segmentation / personas development, focus groups, etc.)
Natural curiosity to get into the details
Working knowledge of Microsoft Word, Excel, and Power Point
Ability to work days, nights, weekends and holidays
Large scale, fast-paced sports/entertainment experience, preferred

Remote Retail Banking Service Experience Designer Resume Examples & Samples

Lead client journey mapping and design thinking sessions to view and articulate the target end state experience from a client/human-centric design perspective
Experience with managing/designing the retail customer experience at a bank is mandatory
Human-centric design principles, client journey mapping, design thinking
Ability to document client experience in visually compelling manner (PowerPoint, Visio, etc)
Project management experience with the ability to facilitate large team sessions

Lead Experience Designer Resume Examples & Samples

Evaluates designs quickly and creates original high-quality 2D work. Owns features
Solid understanding of usability, UX, UI, interaction design, HCI principles, and motion design. Understands platform requirements (e.g. Unity)
Is able to wireframe or provide visual mockups (e.g. PSDs). Strong focus on visual design
Use experience, research, and analysis to solve UX design problems by providing multiple usable options as necessary, including both portrait and landscape UI for cross-platform design
Adapt creative styles as needed while maintaining creative, technical, and brand standards universally
Interface with key internal client and project stakeholders to ensure the user experience reflects customer needs and consistency
The best candidate will have solid experience developing mobile applications utilizing either iPhone or Android devices

Information Experience Designer Resume Examples & Samples

Design UI recommendations/guidance for a variety of desktop and mobile solutions including the synthesis of all standard UI elements including overall layout, form fields, buttons/CTAs, typographic elements, color choices and navigation menus
Author key UX strategy documentation including experience flows, sitemaps and information architecture
Design and build software UI prototypes that demonstrate key design proposals and desired interaction principles for various projects
Build UI and Information Experience documentation, specifications and guides for other designers, front-end developers and QA engineers to implement
Bringing relevant UX/EX/Information Experience approaches that define useful, relevant and practical solutions to our delivery teams
Craft engaging experiences for the user, keeping in mind business goals
Assist standing up and driving design capabilities to support an amplified and cohesive employee and information experience
Innovate information design standards for presenting rich data driven decision support throughout enterprise platform
Contribute to definition of information experience strategy and execution thereof
Develop methodologies to support the overall experience strategy
Bring future thinking and skills to identify and select emerging industry disruptors to improve information experience
Drive information usability for a variety of enterprise persona
Regularly research and analyze advanced information experiences and information best practices
Create governance models for overseeing experience design and implementation
Partner with functional business leads, engineering, architecture, TM, communications, and others
Oversee establishing the persona journey and improvement of the various aspects of experience
Develop Qualitative and Quantitative analysis techniques to improve user experience
Define standards for a productive Enterprise Employee Experience
Design UX strategies that conform to the constraints of established third-party software applications and tools as well as completely custom built software implementations
Function as a team player who contributes in a model where employees are valued not only for their depth of knowledge but their willingness to participate in a breadth of work to support the overall team
Conduct user interviews and analyze feedback from multiple sources to synthesize the best design solutions for a given business problem
Minimum 5 years-total experience in information experience design and data visualization
Formal training in UX/EX, IXD, HCI, Design or CS
Demonstrated success in cross-functional integration/relationships and program execution
Agile project experience
Ability to drive large-scale change/projects and lead enterprise-wide experience efforts
Strong executive presence
Self-directed and comfortable working in ambiguous environments
Ability to work in a highly matrixed organization
Demonstration of strong influencing skill
ERP experience a plus

Principal Experience Designer Resume Examples & Samples

Strong portfolio of applying user-centered design practices in the development of software applications
Demonstrable talent creating industry-leading digital designs and implementing across multiple platforms (Cloud, Web, mobile, apps) and complex ecosystems
Experience creating low-fidelity to high-fidelity appearance models and prototypes
Demonstrated experience scoping, planning, and executing software application projects using Agile software development methods and tools
Demonstrated leadership experience leading, developing, and managing experience designers on software applications
Experience in understanding and synthesizing user needs using a variety of design research methods
Experience in researching design trends and interpreting them in brand and product planning
Experience in evaluating solutions using: design trends, heuristic reviews, competitive benchmarking, formative, and summative usability studies
Experience directing and managing external design firms and process partners
International experience working with regional businesses and distributed design teams
Bachelor’s degree or equivalent in design or related degree
10 or more years of experience in interaction design and product development
5 or more years of project leadership experience
Graduate degree interaction design, user experience design, software product development, or related discipline
Outstanding design portfolio of commercialized enterprise offerings
Fluent with interaction design, information architecture and workflow analysis
Fluent with Agile software development methods and tools
Competent with interaction design and UI prototyping tools
Experience working with third party suppliers, partners and coalitions
Familiarity with enterprise-level IoT ecosystems

Senior Store Experience Designer Resume Examples & Samples

Develop and advance viable design concepts for Amazon Go, from early hand drawings, to high-fidelity final renderings, to customer-facing execution
Work with tech partners to develop solutions that serve the design vision and fit with the technology constraints
Deliver detailed design intent documentation and refined design standards for all interior and exterior design elements (includes store layout, millwork design, color and material specification, and architectural signage) our ACE (Architecture, Construction and Engineering) team for implementation
Execute multiple designs under tight deadlines
Solicit and accept feedback, weigh inputs and priorities, and take part in constructive dialogue to resolve conflicts
BA/BS degree in Interior Design, Industrial Design or equivalent
5 to 8 years of professional retail design experience in a multidisciplinary environment, building brands and customer experiences from scratch
An online portfolio of your work, with a link included in your resume (please note, resumes without an included portfolio link will not be reviewed)
Knowledge of current industry trends in retail store and restaurant design, including furniture and finishes
Strong hand sketching and prolific concept development skills
Excellent project management, verbal and written communication skills
Self driven and able to manage simultaneous parallel-path projects
Proficiency in the following software applications: Solidworks, Photoshop, InDesign, Office
Proficiency in SketchUp and Revit
Experience working in start-up mode inventing and building new products from the ground up
Prior project experience in the food industry or projects related to food

Experience Designer Resume Examples & Samples

Production of wireframes, storyboards, and other prototypes
Generating functional design specs for original concepts
Develop expert-level knowledge of competitive and complementary products and bring new ideas to the team

Human Machine Interface Experience Designer Resume Examples & Samples

Bachelor’s Degree in Industrial Design, Interaction Design, Human-Machine Interface, Engineering, Computer Science, Psychology, or Business
2+ years of experience in user interface or user interaction design (including internships)
Experience creating storyboards, wireframes and low-fidelity prototypes
Proficient with Illustrator, Photoshop, Sketch and Microsoft Office experience

Experience Designer Resume Examples & Samples

Design and Creativity Demonstrate a body of work that showcases concepts, prototypes, and final deliverables informed by user insights. Exhibit exceptional understanding of human-centered design best practices, standards, and user interface design. Design and facilitate workshops and other activities to identify business goals, establish priorities, align needs, generate ideas, present findings, etc
Facilitation and Communication Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome. Ability to communicate complex ideas in an easy to digest format utilizing a variety of media and effective storytelling. Effectively communicate research findings and present design recommendations by demonstrating superior oral and visual communication abilities. Collaborate and communicate effectively with other designers and business and technology stakeholders on multiple projects
Identify opportunities for design innovation in healthcare through rich ethnographic, analogous, and design-led research practice
Process Management and Lifecycle Ability to prioritize amid demands and time constraints while meeting deadlines and schedules as required to develop and bring products into marketplace Proven track record of taking high-profile projects from concept to completion, aligning stakeholders, clients and contributors
Providing site concepts that take into account both client and user needs
Research and Analytics Demonstrate a strong design-led and human-centered approach to research. Proficient in the creation and synthesis of several of the following: surveys, interviews, participation activities, analytics reporting, digital user testing, etc. Create service solutions that positively impact the health care and health insurance experiences Create tools informed by research, such as personas, journey maps, service blueprints, importance/difficulty matrix, etc, to inform the overall design process. Evaluate existing UPMC Health Plan consumer products and experiences for actionable critique and improvements
Bachelors degree in design, UX, product development, communication, anthropology, psychology or related discipline from an accredited college or university (or comparable degree and/or experience.)
Experience in a consumer product design, service design, product development or related role (required)
Related educational experience including internship/externship will be considered
Experience conducting qualitative and quantitative research through methods such as interviewing, observation, surveys, participation activities, and document and literature reviews. Successful synthesis and analysis of findings. Experience working across the entire design process from user research, insights, ideation, prototyping & iteration, detailed design and bridging to implementation
Experience with digital product development experience with proven ability to translate business and user problems into solid solutions (preferred). Experience in the following with depth of expertise in at least one of them: Information Architecture, User Research, Usability Testing, Interaction Design, Content Strategy, Human Factors, Visual and Information Design, Ethnographic Research Working knowledge of design tools including but not limited to Photoshop, InDesign, Illustrator, Axure, UserTesting.com, Optimal Workshop, or equivalent software

Experience Designer Resume Examples & Samples

In collaboration with the Innovation and Product Design Manager, define objectives for a product and the appropriate components. Defines the needs for the product medium based on objectives
Utilizes systems-level thinking to build product shell and specifications from a high level product vision
Works closely with product development team, marketing, and client services to define a product’s vision and align it to the business strategy
Presents project progress and findings to multiple audiences
Technical expertise in design methodology required
Ability to lead with influence rather than authority. Goal-oriented. Excellent verbal and written communication skills. Ability to shift presentation style and content to various internal audiences. Interest in and passion for understanding how our clients use our products and services. Combination of creative, innovative spirit with skills to translate ideas into reality. Requires listening and questioning skills in order to incorporate feedback from various audiences into design

Simple Easy Setup Experience Designer Resume Examples & Samples

Drive design direction and strategy for simple easy set-up
Ensure that our development teams have clear and compelling plans for future experiences that will delight our customers and drive the business
Go-deep on our customers, and their journey, to understand usability challenges, happy-paths, and interaction requirements
Drive a compelling differentiation strategy across HPs printing portfolio, using experiences as means to build line-logic across our product offerings
Ensure that business strategies are tightly connected to experience plans, with clear goals and measures
Work across multiple business segments from consumer to enterprise
Assess and understand interaction requirements long the customer journey. Deliver interaction requirements within physical and software-based experiences
Drive alignment and collaboration within cross-functional team of designers, developers and marketers
Bachelor’s degree in design
5-10 Years of experience working in the tech industry in design
Software and Hardware experience
Can create interaction specifications as well as strategic experience roadmaps
Know what great looks like, and be able to show it
Able to map-our customer journeys into experience steps, and reflect roadmaps for each step that will drive our portfolio plans
Intimate with HW and SW development lifecycle planning
Able to create compelling digital and verbal presentations of your work, excellent written and verbal communication skills, excellent at creating compelling visual representations of your work
Proven experience understanding customer segments, journeys and personals
Able to work in a complex environment across multiple business, products, and customer segments
Comfortable in the spotlight, and adept and managing senior leaders
Able to drive collaboration and influence across senior and individual contributor levels
Hungry for a challenge, self-starting, high-energy, resilient to adversity and ambiguity

Digital Experience Designer Resume Examples & Samples

Minimum 5-10 years’ experience in a variety of interactive design formats & methodologies— including websites, software applications, mobile/tablet UI and apps, installations, immersive experiences, and touch/voice/gesture-based interaction—with a professional degree in interaction design or a related field
Proficient in 2D design tools (i.e. Photoshop, Illustrator). Experience with motion design tools (i.e. After Effect, Cinema 4D) and 3D architectural program (i.e. Sketchup, Revit) a plus
Demonstrated leadership experience on projects that have successfully merged design and technology to create stunning, interactive, user-centered solutions
Impressive ability to think technically and collaborate with developers and technologists in order to determine the benefits, possibilities, and constraints of common coding languages, network resources, and user interfaces; actual coding experience, while not necessary, is a plus
Exceptional design sense with the ability to deliver strategic-led design across a number of styles and mediums
Ability to work closely with design leadership across Gensler to promote an interdisciplinary design philosophy and to facilitate its advancement both inside and outside of the firm
Strong presentation, communication, and relationship management skills
Prior experience with digital marketing agency, event marketing, tradeshows or related experience design fields a plus

Customer Experience Designer Resume Examples & Samples

Establish an overarching product design vision, adhering to global brand guidelines
Partner with the product operation teams to define problems & goals, map user flows, prototype interactions, and oversee the building process
Design elegant flows & interactions across platforms, considering the customer’s journey over time as they interact with the product and the company as a whole
Execute with a fast pace in an environment of change
Understand the top user issues and make recommendations to improve KPE products
Support the team in being the voice of the customer to the rest of the company
Collaborate with product managers, software engineers, marketing, and operations, ensuring communication of intent, engagement of the user, and overall success of the product
Utilize prototypes as the primary canvas for communicating ideas internally and externally
Always look for opportunities for user testing or data analysis to assess the value of ideas
Oversee the maintenance of and make improvements to the product style guide
5+ years of UX/product design experience
Lo-fi and hi-fi prototyping experience
Have contributed as a leader in design and a strong collaborator with product managers and engineers
Experience with end-to-end design from brief to shipped product
Experience with mobile-first design
Bachelor’s degree in Psychology, Human Computer Interaction, Marketing, or other design related field
Experience with Learning Management Systems (LMS) application design
Experience in eLearning

Experience Designer, UX-refer to Give Resume Examples & Samples

A Key Influencer: You will partner with product, business and engineering teams to plan and develop effective customer experiences. You will draw on your mastery of user-centered design methodologies to influence product teams and arrive at the solution that best meets the needs of our customers
Bachelor's degree in Information Design, Human Factors or related discipline preferred. Five or more years of applied experience in experience design
Ability to prototype using tools such as Axure, Omnigraffle, InVision or UXPin. Familiarity with visual design concepts and tools; i.e. Illustrator, InDesign, etc. Familiar with user research methodologies and techniques

Snr Experience Designer Resume Examples & Samples

Support the Design Lab’s charge of designing the future of designer’s interaction
Be the voice of the user, balancing user requirements, client objectives, and reality
Conduct research into brand, audience, analytics, and competition to glean smart insights or truths upon which creative concepts are built
Present concepts and recommendations in a compelling and impactful way to clients and internal teams
Have a proactive work style. Know when to take the initiative, think big or small as needed, work autonomously or collaboratively, and provide value throughout the entire project cycle
Identify testing needs, design and execute testing plans, and analyze results
Approach relationships with contextual awareness, grace and diplomacy

Experience Designer, Photo Resume Examples & Samples

Work with teams across Adobe’s photography global business segment to solve real world problems — you will have the satisfaction of seeing products through to final execution. You will be expected and empowered to deliver high-quality of work on a daily basis
Collaborate with engineers, designers, strategists, product managers, and other stakeholders
Create cross-platform designs across different OS and hardware platforms with a focus on the future and adaptability
Work collaboratively with many designers, incorporating their feedback into the design process
5+ years experience working in interactive design or UX roles building and shipping products
A proven track record of designing complex, pragmatic, and beautiful UX in mobile and tablet form factors
A portfolio that demonstrates a mastery of fundamental design skills

Provider Experience Designer Resume Examples & Samples

Well versed in using user-centered perspectives to shape strategies and requirements
Strong verbal and visual presentation skills – able to pin-point most important information and demonstrate complex relationships/dependencies between ideas, processes, etc
Critical thinker and creative problem solver; comfortable setting direction and making decisions while being flexible, optimistic and open to new ideas and ways of working
Experience working in and thriving in a fast-paced environment with changing priorities and requirements
Proven ability to manage large, complex projects and collaborate with matrix team members; Strong business acumen with an understanding of implementing measurable processes
3-5 years designing and developing user/human-centered, digital and non-digital solutions
Strong knowledge of or experience working in/with health care industry
Bachelor’s Degree required or equivalent experience

Customer Experience Designer Resume Examples & Samples

Plan and conduct customer research to understand pain points, ideate and prototype solutions and validate with various customers who access OSR’s multiple products and services
Experience building evidence-based personas and documenting detailed customer journey maps
Ability to confidently articulate and communicate customer insights and recommended improvements to stakeholders and teams across various levels
Lead & facilitate the co-design of end-to-end customer experiences across different products and services
Apply a variety of facilitation techniques as appropriate to effectively engage with internal/external customers to obtain insights and co-design innovative solutions
Experienced in facilitating CX and UX research and design activities across all stages of the design thinking lifecycle
Excellent stakeholder engagement and communication skills required to communicate with various audience groups through written documentation, presentations and workshop facilitation

Experience Designer Resume Examples & Samples

Creating the information architecture and interaction design for transactional, informational, and marketing websites
Ability to execute on UX design of complex transactional interfaces, taxonomies and metadata frameworks, and templates for content management systems
Knowledge of conducting user research and translating user research into design decisions
Familiarity with using web analytics data to inform design decisions
Ability to develop big ideas, and execute flawlessly against them in a highly collaborative environment
2+ years’ experience as an information architect, interaction designer, or experience designer (or similar role)
Proficiency in a variety of design tools including Axure, Sketch, InVision, UXPin and/or InDesign, as well as the MS Office Suite

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