Enterprise Analyst Resume Samples
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Enterprise Analyst Resume Samples
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ES
E Spencer
Emilio
Spencer
125 Haylie Highway
San Francisco
CA
+1 (555) 905 3968
125 Haylie Highway
San Francisco
CA
Phone
p
+1 (555) 905 3968
Experience
Experience
Los Angeles, CA
Enterprise System Analyst
Los Angeles, CA
Rau LLC
Los Angeles, CA
Enterprise System Analyst
- Liaise between technology alignment group and developers to design functional specifications for new development projects
- Work with quality assurance group to develop well defined test plans for new and existing system functions
- Execute defined test scripts and plans
- Assist in training end users and cross-training peers
- Collaborate with technology alignment group to define and document procedures for resolving first level support issues
- Conduct performance tuning and troubleshooting of systems
- Share on-call responsibility for after-hours technical and functional support during evenings, weekends and holidays
Chicago, IL
Enterprise Systems Analyst
Chicago, IL
Rolfson-Stamm
Chicago, IL
Enterprise Systems Analyst
- Liaise with vendors, service providers, operations, and customers to assist in resolving problems with CAE provided applications
- Partners with the IT Solution Architect to create Conceptual Designs and system-level impact analyses
- Familiarity with Project Management disciplines
- Manages highly complex business problems to be solved with automated systems
- Develop operational documents and transfer knowledge to support team
- Develops mission critical process flows and solutions for business problems
- May manage set up and managing user access and training users on application
present
Dallas, TX
Senior Analyst Enterprise Risk
Dallas, TX
Bauch-Dickens
present
Dallas, TX
Senior Analyst Enterprise Risk
present
- Provide expertise and project management leadership for implementation of functional programs
- Assist with the ongoing operation of the Problem Loan Reporting System (PLRS)
- Manages ongoing monitoring and assessment of risk controls associated with one or more risk element
- Perform analysis on loan loss, provision and impaired loan data through designing and building queries
- Back-up for the key analytics and reporting functions for management and other functional areas within Enterprise Risk
- Presents results of monitoring and assessment of risk controls to senior management
- Provides support for key projects and initiatives
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Northern Illinois University
Bachelor’s Degree in Computer Science
Skills
Skills
- Strong attention to detail and highly organized
- Ability to define new scalable ways of working with clients
- Strong interpersonal relationship skills
- Adaptable/agile in a fast-moving emerging environment
- Analytical mindset, with ability to take ambiguous data into a simpler, structured format
- Ability to multi-task in a fast evolving environment
- Ability to work in an international team of fellow client managers, senior management team, designers and developers in different locations worldwide
- Strong Microsoft Office skills
- Able to examine performance and data highlights that will assist in future business development decisions
- Able to communicate technical and creative concepts in a simple and efficient manner
15 Enterprise Analyst resume templates
Read our complete resume writing guides
1
Senior Analyst Enterprise Risk Resume Examples & Samples
- Provide expertise and project management leadership for implementation of functional programs
- Manages ongoing monitoring and assessment of risk controls associated with one or more risk element
- Presents results of monitoring and assessment of risk controls to senior management
- Drive compliance, standardization and efficiency
- Provides support for key projects and initiatives
- Bachelor’s degree in Finance, Business, Operations or Risk Management or related field and minimum of 5 years of experience in relevant Finance, Business, Operations and/or Risk Management roles (or High School Diploma / GED and 9 years of relevant experience in, Finance, Business, or Risk Management roles)
- Broad and comprehensive knowledge / experience in Enterprise Risk
- Proven organizational and project management skills in a global matrix environment
- Proven ability to interact with senior management, develop presentations for an executive audience, and drive change across an organization
- Experience working with regulators and/or knowledge of regulatory requirements
2
Enterprise Directory Analyst Resume Examples & Samples
- Understanding of AD/ED environments architecture, components and inter-dependences
- Create metrics and develop periodic reviews about platform’s health, performance and stability; identify areas required improvement and develop mitigation plan with the architects/technical primes
- Perform role of the Application Owner: review all changes for AD/ED Production Environments, identify and mitigate risks, participate in the Change Approval Meetings and provide input to IAM Change Manager
- Participate in the Incident Management Process: represent AD/ED team on incident bridges when invited by the CGI incident manager, coordinate and engage necessary technical resources, provide communication updates to business primes and client application managers
- Facilitate problem resolution with CGI and external vendors, acts as liaison between CGI support, client teams within Bell and other vendors (Oracle, IBM, CA), review Root Cause Analysis (RCA) documentation and conduct “lessons learned” sessions
- Maintain a test environment that mirrors production to support testing requirements
- Build presentations & communicate the solution and approach to the support team & clients
- Provision and Maintain support documentation to allow ongoing operational maintenance of the tools deployed for operations or various deliverables requested
- Represent IdM in the planning and the coordination of activities in project deliverables, request for proposals, reviews, committees
- Ensure compliance of AD/ED platforms with relevant industry standards (SOX/PCI) and Bell corporate policy
- Serve as the conduit between the client Business unit technical team and the Identity Management support team (CGI)
3
Product Analyst Enterprise Business Intelligence Resume Examples & Samples
- With mentoring and guidance from the Product Manager, support the efforts to execute implementation of product strategies associated with assigned products. Complete ad-hoc assignments that assist in development and implementation of strategies and new processes
- Architect and document overall product solutions and functional business requirements
- Conduct and compile general research and provide analysis and recommendations to the Product Managers on products related to revenue, profitability, pricing, product life cycle, positioning, and promotion strategy. Research customers, prospects, and target market
- Compile product performance reports, analyze them, and deliver relevant insights and recommendations to executive management. Analysis will cover overall product performance, partner performance, initiative benefits realization vs. KPI targets, and site effectiveness
- Responds to customer requests
- Provide basic training to other internal departments in support of the products. Participate in or may lead cross-functional team meetings for product development projects from concept initiation through product delivery
- Review existing business processes to identify areas or improvement. Develop a basic understanding of processes and technology, enabling a cross-functional perspective on product/process opportunities
- 5 - 7 years experience in the financial services/brokerage industry
- Must be able to lead and motivate highly effective team that has ability to work independently, and work effectively with all levels of management
- Strong understanding of product economics and the impact on the business
4
Analyst, Enterprise Forecast Resume Examples & Samples
- Create, analyze and maintain historical call volume and contact rate models to utilize for call volume forecasting for Customer Care call centers (20%)
- Utilize forecast, staffing and productivity models to determine staffing and outsourcing requirements for Customer Care call centers (20%)
- Develop and maintain staffing plans for Customer Care call centers (20%)
- Produce, evaluate and maintain individual call center agent productivity models utilizing shrinkage and handle time reporting (10%)
- Produce presentations on monthly Customer Care call center call volume and staffing results (10%)
- Provide market outsourcing forecasts to vendor management (5%)
- Identify recurring problems with forecasting processes, policies and procedures and be able to communicate effectively with Care Leadership (5%)
- Communicate via in-person, video conference, email and phone effectively with Call Center leadership to ensure high quality and timely completion of forecasts and schedules. (5%)
- Offers solutions and options on ways to resolve problems to better service the internal/external customer and/or improve the customer experience. (5%)
- Bachelor's degree in Business, Finance or Accounting preferred; or 3+ year’s related experience and/or training; or equivalent combination of education and experience required
- 1+ years’ experience in call centers required
- Previous experience in an analyst capacity in a call center environment to include problem solving and regularly providing recommendations based on analysis required
- Workforce management, or process improvement and internal controls preferred
- Call volume forecasting and modeling experience preferred
- Demonstrated organizational, detail orientation, prioritization and time management skills to ensure that work related activities are completed in an accurate and timely manner
- Advanced ability with Microsoft Excel creating reports, to include formulas is highly preferred
- Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to Call Center required
- Experience in a variety of office equipment, standard software packages and applications and use of personal computers to include extensive use of Microsoft Office suite of products
- Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner. Teamwork is a must
- May be required to work a flexible schedule that provides needed coverage for time-sensitive projects
5
Senior Analyst Enterprise Risk Resume Examples & Samples
- Bank wide Non-Accrual Loans (NAL) responsibilities
- Analyze and produce data reports for impaired loans, cures and new formations in the Bank’s portfolio
- Run queries and reports related to the Bank’s problem loans
- Investigate data entry errors or discrepancies in the reported data
- Bank wide Allowance for Credit Losses (ACL) responsibilities
- Analyze and produce data reports for allowance for credit losses, provisions, bad debt recoveries, write offs in the Bank’s portfolio
- Run ad-hoc queries and reports related to ACL and PCL
- Produce and maintain the ACL continuity schedules and investigate any discrepancies with Finance
- Assist with the ongoing operation of the Problem Loan Reporting System (PLRS)
- Assist credit groups with data entry/process problems
- Validate inputs through designing, building and running queries against the database and/or checking reports/spreadsheets
- Perform analysis on loan loss, provision and impaired loan data through designing and building queries
- Build and disseminate reports from PLRS via queries, spreadsheets or other media
- Assist in documenting business requirements to maintain PLRS and providing testing support
- Back-up for the key analytics and reporting functions for management and other functional areas within Enterprise Risk
- Advanced knowledge of MS Office especially Excel and Access
- Good knowledge of VBA, SQL
- Good knowledge of accounting and finance principles
- Prior experience in a risk management or accounting role is desirable
- Ability to work with extreme accuracy within tight deadlines
- University degree or other post-secondary education
6
Senior Enterprise Analyst Resume Examples & Samples
- Responsible for the production and development of a wide range of interpretative analytics. Helping to formulate conclusions and recommendations from the analysis to support the business in making better decisions. Examples include; Internal/External insight analysis, Benchmarking, Behavioral analysis, Voice and Text analytics
- Supporting the development and delivery of accurate, robust and functional analytical toolsets (e.g. predictive models, scorecards, optimisations and segmentations). Working alongside the Analytics Manager and Senior Enterprise Analyst to provide key support through the provision of analysis, reporting and data preparation
- Utilises various analytics, data sources and reporting suites to develop an understanding of financial performance and emerging trends
- Delivery of bespoke, informative and end-to-end portfolio analytics and integrated insights translating findings into meaningful and actionable insight and strategy recommendations. Ensures projects are delivered within agreed timeframes. Communicates findings and potential impacts on financial performance and business risks, recommending future business actions and direction
- Utilises all available Data (internal, external), Tools and Techniques as applicable to deliver appropriate analytics to solve key business problems and initiatives
- Ensure compliance with relevant policy (Enterprise and LOB) relating to delivery and deployment of analysis and tools. Developing and maintaining an efficient monitoring and tracking of model inventory and performance and ensuring timely completion of all governance and control requirements
7
Comcast Enterprise Business Intelligence Analyst Co-op Resume Examples & Samples
- Major: Business, Finance, Business & Engineering, Business Analytics, Management Information Systems
- Minimum GPA: 3.2
- Ability to create and develop relationships across multiple teams and departments
- Familiarity with financial or accounting principles preferred
- Intermediate to advanced SQL skills, Teradata a plus
- Basic to advanced Linux shell scripting (Kornshell or Bash)
- Tableau development skills a plus
8
IAM Enterprise Roles Analyst Resume Examples & Samples
- 2+ years work experience with regulatory guidelines and controls around Identity Management
- Knowledge and ability in applying Information Security Standards and Identity Audit policies in complex corporate environment
- 2+ years work experience with corporate scale Identity Administration/Management systems on-boarding and maintenance
- 2+ years work experience in data analysis and large data set queries in SQL
- This position regularly requires thinking “outside of the box” to solve problems
- Strong analytical and problem solving skills. Must have good follow-up with strong attention to detail
- Strong written and verbal English communication skills
- Track record of managing work to achieve milestones on time and within budget in a fast-paced environment
- Knowledge of Agile Project Management methodology in large scale projects
- General knowledge software development and solutions architecture
- Experience analyzing and documenting business requirements and interfacing with application developers
- Proficient in using Microsoft Office products (Word, Excel, PowerPoint, Project, Visio, SharePoint )
- Experience with process reengineering/optimization and automation required
- Experience with Oracle Identity Analytics 11g preferred
- CISA, CISM, PMP certification preferred
9
Scom-enterprise Management Systems Analyst Resume Examples & Samples
- Install, test, debug, research, and develop enterprise management processes
- Responsible for problem determination and resolution
- Oversee and evaluate the implementation of new revisions, modifications, fixes and equipment supplied by vendors
- Develop, document, and execute business recovery plan
- Bachelor's degree in Computer Science or relevant field or equivalent education and related training
- Eight years of related experience in Information Technology
- A comprehensive understanding of applied enterprise-computing technology
- Resourcefulness in multi-tasking, anticipating needs, developing creative solutions, and researching/synthesizing information to resolve problems with minimal supervision
- Ability to move and install technical equipment
10
Senior Analyst, Enterprise Infosec Resume Examples & Samples
- Primary point of contact between Information Security and a business unit
- Building constructive and collaborative partnerships/relationships across the businesses and functions
- Serves as a vulnerability analyst responsible for analyzing vulnerabilities, recommending corrective actions, and summarizing results for relevant reporting
- Reframing the way business partners view information security in their business and promote it as a value proposition
- Identification of critical areas of potential information security risks and opportunities within Discovers business processes and associated systems
- Identification of inherent information security risks resulting from business operations
- Providing alternative options to business partners by translating emerging IT and business trends into risks and opportunities
- Creating and facilitating constructive discussions and healthy debate with business partners on critical decisions
- Bachelors degree in Business Administration, Risk Management, Information Security, or similar field; OR equivalent practical experience
- Practical experience with information security frameworks and technologies
- Ability to constructively challenge prevailing thoughts and processes
- Experience in performing Information Security risk analysis and assessments
- Work experience in Financial Services industry
- Ability to convey complex information risk and security issues in a manner easily understood and actionable
- Effective and active listener
- Business and financial analysis experience
- Negotiation and persuasion abilities
- Knowledge of relevant information security frameworks and standards (e.g., ISO 17799/27002 and FFIEC Examiners Handbooks surrounding Information Security)
11
Enterprise Analyst Resume Examples & Samples
- 1 to 6 years work experience (which will determine Analyst or Manager level)
- Analytical mindset, with ability to take ambiguous data into a simpler, structured format
- Adaptable/agile in a fast-moving emerging environment
- Ability to define new scalable ways of working with clients
- Can-do positive attitude
- Creative barnstormer – broad-minded, fast-thinker with an intuitive appreciation of consumer journey
- Ability to multi-task in a fast evolving environment
- Able to communicate technical and creative concepts in a simple and efficient manner
- Able to examine performance and data highlights that will assist in future business development decisions
- Ability to work in an international team of fellow client managers, senior management team, designers and developers in different locations worldwide
- Experience in technology consulting a plus
- Experience in Enterprise software companies a plus
- Experience in the AR industry a plus
12
Enterprise Systems Analyst Resume Examples & Samples
- Serve as subject matter expert (SME) for existing and future Oracle EBS modules globally including but not limited to
- Demonstrated functional and technical knowledge ofInformation Systems with 5+ years of global implementation, support,integration, and development / customization experience in Oracle EBS modules
- Proven functional leadership in multiple implementations of at least three of the following Oracle modules with at least one in each area of Financial and Human Resources: General Ledger, Sub ledger Accounting, AccountsPayable, Accounts Receivable, E-Business Tax, iExpense, Cash Management, FixedAssets, Financial Accounting Hub, AGIS, core HR, Advanced Benefits, Time andLabor, Absence Management, Compensation Workbench, iRecruitment, PerformanceManagement, Incentive Compensation
- Proven experience with multi-national, multi-currency,implementations in a multi-org environment
- Exposure to application administration functions and security module in a multi-org environment
- Exposure to AME configuration and Workflow administration
- Proficient in the personalization of professional forms and OAF pages
- Strong analytical, change management, task/project management and problem solving skills
- Knowledge of change management tools and processes,including source code control, versioning, defect tracking and release management
- Ability to travel on a global basis is required and is estimated at 5-10% depending upon actual projects
13
Enterprise Systems Analyst Resume Examples & Samples
- Typically requires a Bachelor’s degree in in Computer Science, Computer Engineering, Mechanical Engineering or related discipline with a minimum of 9 years of related experience; Masters degree in similar disciplines with a minimum of 7 years of related experience; or PhD in similar disciplines with a minimum of 5 years related experience
- Wide-ranging experience and advanced knowledge in one or more of the following areas: Product Lifecycle Management (PLM), Product Data Management (PDM), Computer Aided Design (CAD), Bill of Material (BOM) Management, Mechanical/Electrical CAD, Model-based Engineering
- Extensive understanding and wide application of advanced principles, theories, concepts and techniques in Product Data Management, Project Management, Requirements Gathering, User Acceptance, Software implementation and validation, System roll-out
- In-depth knowledge and direct working experience with the following technologies: Siemens Teamcenter UA and NX, encompassing design, implementation, delivery, and operations
- Significant experience in Siemens Teamcenter v10.x and above encompassing BMIDE, Workflow, Access Management, Project Security, Organization, Groups and Roles, Dispatcher service
- Experience in Siemens NX v10.x encompassing Bill of Materials, Assembly Management, Library Development, Visualization, Data translation, CheckMate
- Significant experience in mechanical design with proven ability to design highly complex and unique 3D models
- Experience with Data Migration from Teamcenter Enterprise
- Experience with Teamcenter CAD Connector integration with SolidWorks, Altium, etc
- Experience with ITK Development, C++, Java
- Excellent leadership skills, capable of synergizing, and guiding a team of highly technical individuals
- Excellent written and verbal communication skills, capable of effectively capturing and communicating technical information at all levels
- Excellent product delivery experience interfacing with sponsors, stakeholders, process owners, and users
- Works on major assignments and projects without appreciable direction, typically exercising considerable latitude in determining objectives
- Completed work is evaluated for desired results and long-term contributions to organization
- Erroneous decisions or recommendations will result in failure to achieve major organizational objectives
- Leads a multifunctional and/or multidisciplinary team for a project, activity, or function within scope of assigned responsibility
- Mentors and coaches others internal and external to organization and inside and outside scope of responsibility
- Applies wide-ranging experience and advanced knowledge in one or more related fields of knowledge to provide leadership, oversight, and monitoring to an organization’s technical products, services, and/or capabilities; provides assessment of technical deliverables; resolves technical and resource issues
- Regular use of creativity and innovation, often leading to significant breakthroughs in discipline
- Exercises discretion and independent judgment in evaluating potential approaches and solutions to new and unusual problems with organization- wide impact and determining appropriate resolutions
- Interactions normally involve advising management on extremely complex and significant issues
- Advises and consults with management or equivalent within and outside own organization
- Continual involvement and participation with industry partners and other NASA centers
- Serves as an essential team leader on teams inside and outside organization, project, activity or function, including outside JPL
- Typically forms as well as leads teams
14
Enterprise Management Watch Analyst Resume Examples & Samples
- Help designs and implements ITIL and operational processes, working with customers and stakeholders to understand requirements and challenges and solving problems with ITSM tool configuration and customization
- Works closely with the HGA EML to identify existing unmonitored IT services that would be advantageous to NGA to integrate and include under ESC monitoring and ESD support operations
- Helps deliver tool solutions and coordinates the stand-up of the ESD and ESC monitoring activities for new IT services
15
Analyst, Enterprise Test Resume Examples & Samples
- 5 years’ experience designing, developing, and executing test strategies, test plans, and test cases required
- 5 years’ experience writing technical documentation required
- 3 years’ experience in identification, diagnosis, and resolution of issues required
- 2 years understanding Testing techniques and standards required
- 1 year experience and understanding of the following technologies: Maestro, TestDirector, LoadRunner,QuickTestPro, WinRunner required
- Bachelor degree in IT or other relevant Business area required
- IT or Business
16
Enterprise Management Systems Analyst Resume Examples & Samples
- Perform recurrent analysis of system tuning and design. Accountable for system integrity and performance
- Responsible for trend analysis and capacity planning
- Provide training of less experienced personnel
- Collaborate with other departments in support of project goals
- Provide 24x7 on-call availability for supported infrastructure, as required
- Capacity to acquire complex technical concepts through training and self-study
17
Enterprise Networks Analyst Resume Examples & Samples
- Experience with IT network requirements for the Navy, DoD, or JIE initiative
- Ability to work independently, collaboratively, creatively, and analytically in a problem-solving environment
- Experience with Navy staff as military, civilian, or contractor in Joint Staff, OPNAV, or Navy SYSCOMs
- Experience with Navy IT systems databases, including PBIS and iRAPS
- Possession of excellent oral and written communication skills, including preparing reports and presenting briefs
18
Avp-enterprise Management Analyst Resume Examples & Samples
- Ensure fault resolution and escalations are handled in a timely manner using Change and Problem management processes
- Experience and understanding in the management and operational support of systems/application monitoring and event management solutions using various vendor and in-house technologies
- Strong working knowledge of systems monitoring and event management tools such as Netcool, SCOM, Nimbus, ITM, Splunk
- Strong knowledge and experience of monitoring on Windows and UNIX/LINUX platforms
- Highly IT literate – able to understand technical models and appreciate connectivity with business practices and operations
- Willingness to participate in 24x7 on-call rota
- Experience of technical lead/subject matter expert role
- Exposure to governance, control and risk management policies. Understanding of ITIL – Event/Incident processes
- Experience of working within a large organisation, and delivery of “enterprise wide” solutions
19
Enterprise Management Analyst Resume Examples & Samples
- This position is for a senior analyst to work on the operational delivery and support of strategic global application/systems monitoring and event management solutions in use across the Barclays group
- Provide 24x7 (via on-call) support ensuring requests and incidents are processed within SLA
- Coordinate with Projects, Users , IT run and Engineering to deliver on new requirements
- Operational Support – 60%
- Good working knowledge of systems monitoring and event management tools such as Netcool, Splunk, SCOM, Nimbus, ITM
- Good knowledge and experience of monitoring on Windows and UNIX/LINUX platforms
- DB2, SQL Database experience
- Scripting and programming languages (Perl, Shell, Java)
- Excellent communication, interpersonal, analytical and problem solving skills. Analysis of user requirements and converting these into technical solutions
- Able to articulate solutions, concepts, and results in a variety of ways for various audiences using a full range of visual and textual tools. Self-motivated and innovative thinking
- Proven ability to effectively work across teams at all levels
- Experience of working in financial services industry would be preferred
20
Senior Enterprise Analyst Resume Examples & Samples
- Lead and deliver customized analytical solutions to support complex customer deal structures and business transformation initiatives
- Developing & deploying decision support models than enable agile decision making across commercial initiatives
- Build effective partnerships across major non-commercial functions to leverage off customer data & insights
- Produce commercial insightsthrough advanced modelling that drive & influence sales growth and profit optimisation
21
Analyst, Enterprise Test Resume Examples & Samples
- Develop and execute test cases
- Work with other teams to validate actual test results to expected results and user and functional requirements
- Document and resolve test issues
- Report status of assigned test tasks and issue
- Utilize test metrics as required
- Identify and document improvements to the test process
- Find opportunities to increase skill-set
- Participate in requirements, functional specification, and technical specification reviews
- Build out and maintain a library of test scripts for regression testing
- Coordinate the review and sign off of test plans
- 2 years’ understanding Testing techniques and standards required
- 2+ years’ experience with telecom billing systems required
- 1 year experience and understanding of the following technologies: Maestro, TestDirector, LoadRunner, QuickTestPro, WinRunner required
- Bachelor’s degree in IT or other relevant Business area required
- Two business functions
- Windows-based software, NIX, networking, and end-user support
- N" tier architecture
- Mercury Interactive Tools
22
Infor Enterprise Asset Management System Analyst Resume Examples & Samples
- Works with client and team to gather business requirements and design and test application solution based on results
- Identifies gaps in client vision and software and works with team to bridge gaps
- Educate client on products and associated business solutions
- Work with project team to identify, report and resolve issues
- Assist with the loading and verification of client data from legacy systems to Infor/Lawson applications
- Provide project manager with status of task assignments completing tasks in a timely manner
- Participate in work and test planning activities including identifying required tasks and associated estimates
- Comfortable working independently but equally adept at collaboration with client and project team
- Communicates any obstacles to completing project tasks on time and budget to project manager immediately upon identification
- Able to travel Monday through Thursday on a weekly basis to client sites as needed
23
Enterprise Wide Apps Analyst Resume Examples & Samples
- Support of the Work Force Operations suite of systems (e.g., Work Force Management, case management systems, Interactive Voice Response (IVR), Leave of Absence software and others currently in development)
- Coordinate system upgrades and testing, write test scripts and report outcomes to the project planning teams
- Monitor outages (planned and unplanned); post-outage validation, and documentation maintenance
- Coordinate and plan meetings with the functional and technical teams as well as end users
- Assist with impact analysis, testing, and deployment activities
- Support system releases, outages, troubleshooting and upgrades for applications which integrate with the SCO suite of systems
- Develop and maintain documentation to support the technology roadmap (e.g., migration activities, configuration, data, integration)
- Bachelor's degree with at least two years of relevant experience
- Excellent organizational skills with the ability to work on multiple projects simultaneously
- Demonstrated problem solving experience
- Demonstrated ability to prioritize tasks, meet deadlines, and change course of action quickly
- Excellent written and verbal communication and presentation skills; as well as, technical writing skills
- Excellent interpersonal skills, including customer service skills and demonstrated ability to build partnerships and collaborate
- Knowledge of call center operations or call center experience preferred
- Familiarity with tools / technology associated with a HR call center
- Demonstrated proficiency troubleshooting technical issues involving call center tools and identifying solutions
24
Enterprise Systems Analyst Resume Examples & Samples
- Will work closely with other senior team members in the design of the architecture and be involved in the configuration and integration of recommended CAE design tools. Develop and maintain user and technical manuals and guidelines. Lead tasks for the implementation of new solutions, improvements to existing solutions, and general maintenance. Will provide hands-on user support for a variety of CAE users at all levels of expertise
- Liaise with vendors, service providers, operations, and customers to assist in resolving problems with CAE provided applications
- 3+ years of experience with implementing and maintaining CAE type applications
- Excellent written and verbal communication skills, capable of effectively capturing and communicating technical information at all levels
- Excellent product delivery experience interfacing with sponsors, stakeholders, process owners, and users
- Experience with large data systems utilized by engineering organizations
- Experience with consulting and end user support
- Familiarity with Windows operating system
- Experience developing test cases and test plans
- Experience with software programming, preferably ITK development, C++, Java
- Previous implementation and maintenance experience with PDM systems and Mechanical design software, preferably Siemens Teamcenter UA v10 or higher and Siemens NX version 10 or higher
- Able to communicate effectively with technical as well as non-technical staff
- Knowledge of Laboratory policies and procedures, NASA policies and procedures, and government regulations across a range of applications
- 07-09 years w/Bachelors Degree
25
Enterprise Systems Analyst Resume Examples & Samples
- Work with other IT teams to design new solutions or changes to existing solutions to meet business requirements
- Review business requirements, specifications, business processes and recommendations related to proposed solutions
- Fully understand data, source systems and business processes within multiple functional areas
- Use design patterns to identify appropriate solutions to common problems enabling re-usability in order to gain efficiencies and expedite future implementations
- Provide documentation of software requirements using BPM, UML, and other appropriate methods to facilitate the effective communication of software requirements to the development team
- Prepare functional specifications and data mapping for solutions and assist in the preparation of test plans, provide pre- and post-implementation support to users
- Contribute to project resource plans for Analyst input and support required through the project lifecycle
- Data mapping between systems utilising Kier’s Strategic Integration Layer
- Partners with the IT Solution Architect to create Conceptual Designs and system-level impact analyses
- Understanding business requirements and translating customer needs into practical solutions within Kier’s application landscape
- A minimum of 3+ years of IT experience in a similar role
- Significant experience in systems analysis, integration analysis and related documentation
- Knowledge and experience of formal analysis techniques such as RUP and UML
- Good understanding of a range of business applications (e.g. finance, HR, procurement, and operations), ERP systems and integration and workflow tools
- Experience working in a .NET, SQL environment
- IT Business Analyst experience is desired
26
Enterprise System Analyst Resume Examples & Samples
- Serves as the key subject matter expert for assigned JDE modules, providing deep understanding of the business processes supported by the system and the technical capabilities of the system
- Liaise between technology alignment group and developers to design functional specifications for new development projects
- Define business, financial, and operational requirements and systems goals as defined by the technology alignment group
- Collaborate with information delivery group to ensure high quality transactional data
- Assure the day-to-day functioning and on-going maintenance of information systems and related applications
- Conduct performance tuning and troubleshooting of systems
- Supervise maintenance of assigned systems
- Serve as technical lead during deployment and implementation of system enhancements and upgrades
- Execute defined test scripts and plans
- Document systems to provide necessary information for continued operation of these systems, including operational procedures, system models, process flows and detailed system configuration documentation
- Investigate and resolve application functionality related issues and provide second level support and troubleshooting
- Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems
- Assist in training end users and cross-training peers
- Serve as a mentor to junior members of the team
- Perform assigned SOX duties
- Minimum 3 years of JD Edwards EnterpriseOne functional analysis experience required
27
Infra Enterprise Sytms Analyst Resume Examples & Samples
- Provide database support for complex infrastructure builds on new projects, migrations, and re-platforming
- Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues
- Identify recovery scenarios and execute on the most efficient in order to recovery from physical and logical corruptions with minimal data loss
- Design, support, and troubleshoot complex logical database replication solutions
- Maintain optimal database configuration while providing proactive change and capacity impact analysis
- Coordinate corrective action and root cause analysis for major incidents
- Provide development and design assistance to development and other application support teams
- Drive critical incident calls while driving others, including non-DBAs, to incident resolution
- Coordinate, plan and/or deploy major project initiatives while acting as an advocate and technical expert for internal customers
- Tune complex database environment for optimal operation
- Provide support for Oracle RAC and GRID environments
- 7+ years of experience in a similar position
28
Enterprise Server Senior Analyst Resume Examples & Samples
- Perform data collection, analysis, and interpretation, as well as management duties
- Use automated tools or manual methods to push build and patches to remote servers and workstations. Perform work in conformance to strict configurations, change, and release management procedures; and assisting field support technicians with server and workstation patching problems
- Develop rules and methodologies for data collection and analysis
- Maintain a 2.5 or better security vulnerability assessment score from Assured Compliance Assessment Solution (ACAS), the automated network, configuration, application, device configuration scanning vulnerability assessment tool
- Researches, evaluates, and recommends new concepts and processes to improve performance
- Analyzes cross-functional problem sets, identifies root causes and resolves issues
- Prepare presentations that reflect the results of the data analysis
- Coordinates with technical experts to design and develop statistical analyses methodologies
- 8570 IAT Level II Compliant Certification (i.e. Security+)
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Enterprise Business Intelligence Analyst Resume Examples & Samples
- Preparation of advanced reports and dashboards
- Identification and extraction of existing data to manipulate/calculate/format into presentable reports, charts and graphs
- Delivery of complex ad hoc analytical requests and research projects for internal parties
- Manage multiple high-visibility requests at a time
- Scope out requirements from internal and external clients
- Conduct comparative analysis of various business processes and databases
- Interpret data for trending and decision models
- Function independently on special projects as assigned by management
- Interact with and provide data insight to senior levels of management
- QC the functionality and ensure the quality and accuracy of new reports developed or report modifications
- Report non-conforming results to Management
- Discusses QC results with those responsible for products, and recommends necessary remediation steps
- May provide technical troubleshooting support, knowledge transfer and training/coaching to more junior analysts
- Participate in ETL, database, universe design sessions
- Facilitate inter-departmental meetings & design sessions for Analytic content requests
- Ability to successfully prioritize and oversee multiple simultaneous work streams
- Advanced proficiency in MS Excel and SQL concepts/syntax
- Extensive experience with T-SQL
- Advanced report development with Business Objects
- Advanced experience with data visualization through Tableau Software
- Ability to interact independently with all levels of company management
- Possess a strong understanding of SAP/BusinessObjects portfolio with an ability to make recommendations for improvement on existing solution designs
- Bachelor’s Degree plus 4+ years’ experience in data management/reporting
- 4+ years’ experience with SAP/BusinessObjects
- 4+ years working with data visualization software (Tableau, Qlik, Tibco, etc)
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Enterprise Optimization Senior Analyst Resume Examples & Samples
- Design and execute sourcing strategies; develop financial, functional, risk assessment and “what/if” modeling and opportunity assessments, negotiate legal and pricing terms and conditions, research, evaluate and source suppliers of assigned goods and services, develop and maintain supplier relationships
- Design and prepare periodic reports that highlight results of current initiatives and provide cost savings summary
- Develop action plans to support the streamlining and centralization of the supply base
- Practice and promote teamwork at all times. Set a good personal example of attitude and performance
- Promote effective communication with all departments and employees within ADESA and its related subsidiaries
- Act as a sourcing subject matter expert and liaison between ADESA business unit management, executives, legal, user groups and the suppliers
- Help maintain inter-net and intra-net tools used to communicate, collaborate, and store procurement information for ADESA staff and/or suppliers
- Ensure proper follow-through on all directives, bulletins and schedules from the Corporate Office and Director of Operations and Strategic Improvement. Maintain a good flow of communication with all departments and within the Corporation
- Maintain positive employee relations and morale whenever possible. Practice sound leadership and human relations principles to promote teamwork at all times. Set a good personal example of attitude and performance. Resolve employee relations problems, complaints, suggestions, etc. Follow-through and communicate employee relations problems to the Director of Operations and Strategic Improvement. Evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy. Conduct written warnings, suspensions and terminations of employees with the assistance of Human Resources as necessary
- Monitor all area related conditions, property and equipment within corporate standards for cleanliness, proper maintenance and safety. Advise Facilities of all breakdowns and maintenance immediately
- Make sure all area conditions do not threaten employee safety. Respond to and follow proper procedures on employee accidents, injuries, and loss or damage to any property. Report all incidents immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately
- Bachelor’s Degree in a related discipline required (Business, Finance or Supply Chain Management preferred)
- Minimum three (3) years of operations and/or procurement experience required
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Enterprise Systems Analyst Resume Examples & Samples
- Familiarity with Project Management disciplines
- Familiarity with Windows Operating System
- Previous working experience or familiarity with Enterprise Mechanical Design repository servers, Modeling tools, Software Version Control system, Project Tracking software, Product Life-Cycle management (PLM) software, IBM rational products or similar modules, and 3D CAD Design software
- Previous implementation and maintenance experience or familiarity with Product Data Management (PDM) systems and Mechanical Design/Engineering/Manufacturing software, preferably Siemens Teamcenter UA v10 or higher and Siemens NX version 10 or higher, or similar enterprise software
- Ability to quickly adapt and follow policies, procedures, and government regulations across a range of enterprise applications
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Enterprise Systems Analyst Resume Examples & Samples
- Manages highly complex business problems to be solved with automated systems
- Oversees the development of enterprisewide applications associated with the collection, retrieval, accessibility and usage of data for internal department planning and activities
- Develops mission critical process flows and solutions for business problems
- Manages highly complex configuration, setup, and updating of application, including table definitions and access control
- Oversees validity of data entered into established tables, fields and system databases
- Manages extension designs and tailored solutions required for aligning packaged applications for business scenarios
- Builds and produces complex reports using query and flexible reporting tools to meet the requirements of business management and staff
- May manage set up and managing user access and training users on application
- Manages implementation of changes in applications development, maintenance and system standards. Provides timely resolution of problems or escalation on behalf of customer
- Oversees system upgrades including planning and scheduling, coordination and deploying
- Oversees availability and performance of systems and application environments through proactive as well as reactive analysis and maintenance
- Leads cross-functional linked teams to address business or systems issues
- Responsible for AgilePLM and “Design To Release” PIP (interface to Oracle R12) solutions from requirement gathering, designing, development, configuration, code reviews, performance tuning, code deployment and operational support
- Develop operational documents and transfer knowledge to support team
- Interact with various groups including customers during requirement, design, integration, user acceptance testing, and deployment
- Support the development operations to ensure successful deployments in various environments without any issues
- Optimize the performance of the AgilePLM code, interfaces by working with internal Zebra and external technical staff as needed
- Support installation and configuration including patching of the application provided by Oracle (vendor)
- Preferred Education
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Enterprise Stress Test Analyst Resume Examples & Samples
- Work with large data sets to provide analytical support and perform complex analyses
- Work with ALM platform (ZMdesk) in setting up the Bank’s portfolios for use in modeling and forecasting DFAST and other idiosyncratic stress tests
- Provide analytical support for purposes of modeling credit losses and other key metrics
- Design and produce custom reports
- Assist in the drive to improve processes
- Provide supporting narrative and documentation of analytical work
- Bachelor degree in a quantitative discipline (e.g. Statistics, Quantitative Finance, Mathematics, Engineering, Econometrics)
- 2+ years experience in financial services, preferably within a Credit Risk, Treasury, Capital Markets, or ALM division of a medium to large financial institution
- Understanding of credit models (PD, LGD, EAD)
- Understanding of discounted cash flows and underlying behavior assumptions such as prepayment, decay etc
- Basic understanding of financial statements, forecasting and income simulation, financial ratios and key metrics in evaluating a bank’s performance and capital position
- Demonstrated functional knowledge of data management
- Detail oriented with strong organizational and planning skills
- Strong interpersonal skills to manage relationships across different divisions within the entire company
- Strong communication skills (both verbal and written) with the ability to articulate complex concepts into a format digestible by a diverse audience
- Ability to work under pressure, meet deadlines and adapt to an ever changing work pace
- Masters degree in a quantitative discipline (e.g. Statistics, Quantitative Finance, Mathematics, Engineering, Econometrics)
- Professional qualification such as CFA, CPA, FRM or advancement towards it
- Experience with SQL and/or databases
- Experience with ALM platform
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Enterprise Analyst Resume Examples & Samples
- Resolve technical issues related to enterprise GIS servers using Esri tools and other related technologies
- As a subject matter expert, author and tech edit knowledge articles available to internal and external users
- Work in other technical areas of software support as customer and business needs require
- Knowledge of ArcGIS Pro, Web AppBuilder for ArcGIS, Collector for ArcGIS, ArcGIS GeoEvent Server, ArcGIS Online, Esri Business Analyst Server and mobile device/applications usage related to GIS
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Enterprise Geodatabase Analyst Resume Examples & Samples
- Resolve technical issues related to enterprise geodatabase using Esri tools and other related technologies
- Identify issues and log defects for software improvements
- Knowledge of ArcGIS Enterprise and ArcGIS Desktop
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Analyst, Enterprise Mobility Management Resume Examples & Samples
- Bachelor degree in Computer Science or equivalent job experience with progressive responsibilities
- 3 years in an Analyst role involving business analysis, process improvement implementation, and/or EMM
- Strong analysis, organization, planning, writing, time management, presentation, and communication skills
- Ability to work independently; includes identifying, prioritizing, and executing objectives
- EMM and Mobile Device Management experience a plus
- Packaging and deploying software for users a plus
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Senior Analyst Enterprise Contracting Resume Examples & Samples
- Running of quarterly activity metrics for National GPO Team from CAM (Contract Activity Manager) Excel tool and ensuring accuracy before publishing for planning and reporting
- Management of weekly GPO roster/customer eligibility report and distribution to business partners, as applicable
- Provide expertise and guidance to ensure that all contracting guidance and compliance requirements are met
- Frequent communications with various levels of the Contract Strategy & Management (CSM) organization, various functional areas throughout Johnson & Johnson Health Care Systems Inc. (JJHCS) (such as Regional Processing Center, Finance, IT, Supply Chain, US Commercial Programs Legal Group, etc.) and Account Management and Contracting Departments at the Operating Companies
- Work proactively with all contracting functions to ensure offers can be implemented efficiently and effectively
- Lead the resolution of contracting issues
- Partner with Operating Companies in the development of contracting strategies
- Lead key departmental projects by developing and utilizing in-depth knowledge of business processes and systems, as well as project management skills
- Regularly communicate to keep associates, peers and management informed of project status, process changes and opportunities
- Proactively identify opportunities to drive and implement improvement processes or policies that will positively impact internal efficiencies or the customer experience
- Ensure that all pertinent activities are logged in departmental tracking tool in a consistent and accurate manner
- Minimum of a Bachelor’s degree is required (preferably in a Business area)
- Master’s degree, MBA or advance certification is preferred
- Minimum of four (4) years total overall business experience is required
- Minimum of two (2) years in contracting and/or experience in the healthcare industry is preferred
- Advanced skills in MS Excel (v-lookup, pivot tables, macros, etc.) is required
- Contracting and supporting systems (e.g. Model N, MDM,) experience is preferred
- Able to facilitate / lead the accomplishment of objectives is required
- Lean / Six Sigma /Process Excellence experience, training and/or certification is preferred
- Customer-focused, with the ability to establish mutually beneficial objectives, clarify roles and accountabilities with business partners is required
- Able to constructively challenge the current state of affairs by surfacing ideas for new approaches and improvement is required
- Able to articulate business situations clearly and accurately, address and resolve issues by communicating difficult information tactfully and diplomatically is required
- Self-starter with excellent analytical and problem solving skills, as well as organizational and prioritization skills is required
- Detail oriented while being able to provide strategic thinking and perspectives is required
- Able to work and succeed in a team-oriented environment is required
- Assuming personal ownership and accountability for business results and solutions is required
- Experience in leading departmental and/or cross company/cross functional projects is preferred
- Self-starter who can work with minimum supervision in a fast-paced, team-oriented environment
- This position will be located in Piscataway, NJ and may require up to 10% domestic travel.Contract Administration
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Enterprise Management Analyst Resume Examples & Samples
- Recent and significant experience with enterprise tool administration and configuration; and
- Recent and significant experience with enterprise IT service management and/or IT monitoring tools/technologies (such as HP ArcSight, HP Service Desk/Manager and HP Openview)
- Experience analyzing requirements and/or providing advice and guidance on information technology (IT) matters to various audiences such as clients and management
- Experience as a lead in the development of procedures and/or standards related to IT systems, applications and/or infrastructure
- Experience in researching and/or applying current trends, methodologies, standards, practices and/or products in an IT environment
- Experience with Shell Scripting, VB Scripting, Python, Java and / or Java script
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Enterprise Control Center Analyst Resume Examples & Samples
- Perform proactive documented checkouts and monitoring to avoid service outages or limit their impact. Fault isolation, notifications and escalations to restore service as necessary
- Review Runbooks and pre-deployment application rollout activities that ensure health monitoring, production readiness and understanding of established recovery procedures
- Awareness and support for implementation of scheduled and CAB approved changes
- Support for pro-active maintenance activities such as validating failover recoveries, release deployments and routine activities required to keep the infrastructure in good health
- Execute initiatives that deliver operational support improvements to technology, processes, tools and application service
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Enterprise Risk Policy Group Analyst Resume Examples & Samples
- Administration of SunTrust’s new committee structure and the associated SharePoint site; monitor information flow through the committee structure to the Board
- Develop and maintain relationships with committee secretaries and chairs; train committee secretaries on the use of the committee SharePoint site; ensure proper usage of committee tracking documents through quality control checks
- Train committee secretaries on policy and charter approval process; ensure committee secretaries follow approval methodology; work with Policy and Procedure Manager (PPM) team to ensure governance documents are created and approved appropriately
- Work closely with SunTrust Audit Services, as needed, to ensure all committee stakeholders are adhering to Risk Governance policies and procedures
- Create and maintain governance documents; develop scorecards that assist committees with self-governance; ongoing research of Risk Governance best practices
- Support other areas within Enterprise Risk Services, including but not limited to the Risk Appetite Framework, Risk Aggregation and Risk Reporting teams
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Enterprise Systems Analyst Resume Examples & Samples
- 1)Enterprise analytical skills- experience with Universe 2.0
- 2)Proven ability to write clear and concise design documents, originating from a very ambiguous and fast paced environment
- 3)Prior experience as a developer to ensure this person can push back on dev and test in a politically savvy way to get the team where they need to be. Must be able to work in tandem with an architect. If that architect isn't available, they must fill in
- Apply experience in software design and development for enterprise systems functioning in a Service-Oriented Architecture environment (where the enterprise includes customer account maintenance UIs, web, point of sale, billing, middleware, handset applications, IVR, product catalogs, and data warehouses) in order to identify end-to-end impacts of new products and requirements across the existing IT Infrastructure
- Drive design solutions for integration between third-party enterprise software and custom-built enterprise applications that support over 50 million customers
- Software design and development for enterprise systems functioning in a Service-Oriented Architecture environment where the enterprise includes customer account maintenance UIs, web, point of sale, billing, middleware, handset applications, IVR, product catalogs, and data warehouses
- Creating documents that convey enterprise-wide technical solutions for business, marketing and EIT-sponsored projects to software developers, management, vendors, and business teams for cross-platform systems (web, tablet, desktop) with an international user base
- Performing technical design of customer account maintenance functions (including activations and service changes) for customer care systems in an environment where Monthly Recurring Charges are assessed by billing systems with over 50 million customers; and
- Performing technical design in support of cross-platform user-interface applications (web, tablet, desktop) for over 1000 concurrent users
- Performing technical design using API-first design principles
42
Global Enterprise Banking, Credit Analyst Resume Examples & Samples
- Good credit writing skill including financial analysis
- Mature, meticulous, well-organised, takes initiative, able to work independently and in a team
- Proficient in Microsoft Office applications especially in Word, Excel
- Knowledge of real estate financing will be useful
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Enterprise Risk Policy Group Analyst Resume Examples & Samples
- Oversight, maintenance and reporting associated with SunTrust’s policies, procedures, guidelines, standards and charters within the Policy and Procedure Manager (PPM) software
- Manage the overall Enterprise Governance Document Framework, providing oversight to ensure the prescribed framework is being adopted and managed appropriately by all Segments and Functions
- Partner with content owners from concept to publication to ensure adequate policies, procedures, guidelines, standards, charters, and other governance documents are in place
- Liaise with internal auditors and regulatory agencies on all aspects of the program
- Meet with Production Support team and software vendor to discuss issues, maintenance, and improvements to the PPM system
- Interact with other software owners that use PPM data, including Integrated Risk Management (IRM) and Archer
- Produce regular, enterprise-wide reporting deliverables
44
Systems Analyst Enterprise Resume Examples & Samples
- Cerner build experience
- MPages
- PowerNotes
- Device integration
- CCL
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Systems Analyst Iii Enterprise Resume Examples & Samples
- Exceptional interpersonal skills – works well with and understands staff & organizations needs and job responsibilities
- Excellent problem solving skills – independently resolves integration issues, perform root cause analysis and corrective actions
- Works well with internal and external customers – works with Network, Server, Technical Support, Applications and Infrastructure teams to maintain a high availability computing environment
- Maintains vendor relationships as it pertains to the task or project they are working on at the time as well as support
- Attendance is maintained at a higher than acceptable level. Must be available for issues, upgrades and on call support
- Excellent writing and documentation skills – from interface/integration code can provide documentation that both explains data transformation as well as support of the interface and how to correct problems when they arise.(Use of MSOffice Suite of products)
- Understands user level security models, purpose and use
- An understanding of Healthcare in the areas of patient security and privacy(HIPAA)
- Takes on call as a normal part of their duties
- Experience with Oracle database design and use, specifically how to solve problems with a proper database/table design and use that design as part of integration
- Experience with SQL, PSQL, and various Oracle database mining and troubleshooting tools
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Systems Analyst Enterprise Please Seek Preferred Skills Resume Examples & Samples
- Directly related experience supporting Cisco VoIP systems
- Experience working with Cisco Unified Call Manager (minimum version 8.6)
- Experience working with Cisco Unity Connect (minimum version 8.5)
- Experience installing and maintaining Cisco 7900 and 8800 Series telephones
- Ability to punch down cross connects on either 66 blocks or 110 blocks
- Ability to tone cables using a toner/probe
- Must be a highly detailed individual requiring some supervision
- CCM 10.x or higher certification
- Unity Connection 10.x or higher certification
- UCCX 10.x or higher certification
- Windows certification
- Linux certification
- VMware certification
- CCENT
- CCT
- CCNA – Voice
- CCNA – Wireless
- CCNP – Voice
- CCNP – Wireless
- Consult with users to determine most effective configurations to meet both their real and perceived VoIP requirements
- Conduct on site surveys for additional services needed and changes of VoIP services. Maintain files within shared file system so others can review as needed
- Assist customers with routine questions. With assistance, provide cost estimates for various types of equipment and monthly charges that may apply
- Configure, install, maintain and repair fax lines, credit card machine lines
- Configure, install, maintain and repair Cisco 7900 and 8800 series telephones
- Must be able to work overtime as needed, travel locally as needed, work on-call as needed and perform other related duties as required
- Responds to user complaints to resolve problems associated with Tier I VoIP related issues throughout the Hospital and clinics to include the following
- Replace VoIP phones
- Create Voice Mail and Reset Voice Mail Passwords
- Update Caller ID on specified lines
- Install and troubleshoot wired and wireless headsets which connect to VoIP phones
- Keep accurate count of all VoIP inventory
- RMA VoIP equipment if applicable
- Uses incident management database (Service Center) to monitor queue, document, and track and provide assistance for user requests and/or resolution
- Works closely with VoIP engineers on tasks related to VoIP projects to include the following tasks
- Install CAD,CSD for Call Centers
- Install Phones
- Install wired and wireless headsets which connect to VoIP phones
- Connect cables, run jumps from VG224 analog gateway voice patch panel to data patch panel or 66/110 blocks
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Analyst, Enterprise Test Resume Examples & Samples
- Needs team leadership experience and exhibit an “I’ve got this attitude”
- Define, create, document, verify, and execute test scenarios for systems and pilot tests with focus on functional, regression, and integration testing
- Conduct patch testing to meet security requirements
- Develops test plans, test cases, and test reports
- Work with the technical support team to troubleshoot user-reported issues
- QA bug tracking, reporting, and escalation
- Conduct Test Readiness Review, and present test results to Production Readiness Review
- Contribute to test planning, scheduling, and managing test resources
- Leads formal test execution phases on larger projects
- Define test cases, and create integration and system test scripts and configuration test questionnaires from functional requirement documents
- Execute functional tests and author revisions to test materials as necessary through the dry run and official test phases
- Maintain defect reports, and update reports following regression testing
- Apply industry regulatory and functional knowledge to determine whether system components meet business specifications
- Develop testing deliverables over the lifecycle of the project as required
- 5 years experience designing, developing, and executing test strategies, test plans, and test cases required
- 5 years experience writing technical documentation required
- 3 years experience in identification, diagnosis, and resolution of issues required
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Principal Enterprise Analyst, ETS Resume Examples & Samples
- Meet with decision makers, systems owners, and end users to define business, technical, and operations requirements/systems goals, and identify and resolve systems issues
- Designs and develops application customizations and/or configures systems based upon gathered requirements. Investigates software solutions as needed
- Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications
- Maintain third-party software customizations and configurations, performs on-going environment analysis coordinating action plans as needed, and monitors capacity planning in the on-going administration of third-party configuration management software applications
- Provide day to day support of the Finance & Accounting systems at Manhattan Associates
- Interfaces with vendor, monitors license usage, and reviews new software solutions
- Analyzes issue reporting system to identify trends and resource allocation targets
- Conduct research on software and hardware products to justify recommendations and to support purchasing efforts
- Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization
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Enterprise Systems Analyst Resume Examples & Samples
- Flight project administration and lifecycles
- Project planning and Review practices
- Knowledge of Import/Export control policies
- Demonstrated ability to lead technical, stakeholder, and business teams
- Ability to shape complex process/budget/issue/etc. data and metrics into clear and concise reports for various stakeholder, management, or technical audiences
- Experience in SCRUM/Agile software development methods
- Consulting and people leadership experience is a plus
- Demonstrable technical writing and presentation skills and shall have generated technical documents in support of software development project
- Strong knowledge of the principles of test-driven development and continuous integration
- Experience with JIRA, ZenHub, or similar issue-tracking systems
- Experience interfacing with NASA or State department personnel and processes
- Desired Skills
- Strong multitasking skills and ability to deliver multiple priority projects while adhering to established budgets and deadlines
- Demonstrated experience in consulting for or leading successful Lab process improvement efforts
50
Analyst, Enterprise Test Resume Examples & Samples
- Execute on developed test cases
- 3-5 years experience designing, developing, and executing test strategies, test plans, and test cases required
- 3-5 years experience writing technical documentation required
- 1-2 years experience in identification, diagnosis, and resolution of issues required
- Windows-based software
- Project life cycle
- Operational process experience
- Payment experience
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Enterprise Analyst Resume Examples & Samples
- Performs the following in support of a large, complex program, or project: Business Analysis and Business Process Engineering (BPE) – Understand and consistently use Business Analysis and BPE methods, templates, and related tools to produce timely, high-quality deliverables for projects. All deliverables will conform to defined standards, contribute to the project’s success, and are effectively used by others in the organization. This includes deliverables such as Context Diagrams, Current- and Future-State Process Models, Key Performance Indicators, Requirements, and Gap Analyses. (30%)
- Communication – Capture Meeting Summaries, update Issues / Risks / Decisions lists, and provide project managers with requested information in a timely manner. Provide status updates to management upon request. Stay closely connected with project team members in EPMO, RITS, and business to ensure alignment with expectations and goals. Stay closely linked with Delivery Manager regarding all projects, teams, and expectations. Publish deliverables to defined public locations (e.g., document management environments). (15%)
- Leadership – Provides valuable insights and instruction to both internal and external team members regarding BPE methods, tools, deliverables content, and related documents and plans. (10%)
- Planning – Prioritize work across multiple concurrent projects to ensure timely delivery of work products. Provide well thought-out estimates with related assumptions to management upon request and when revised estimates impact project metrics. Manage time effectively to meet plan (10%)
- Change Management – Consider the cross-functional (i.e., enterprise-wide) impacts of change while creating all deliverables and related decisions. Smoothly manage boundaries and hand-offs with business and technical staff as deliverables evolve. Follow established change control procedures including appropriate approvals of deliverables by management. (10%)
- Process Excellence --- Improve personal and team work approaches as a continual process improvement focus in line with management’s stated priorities. Document internal processes as needed to ensure understanding by others, leading to improved repeatability and exception handling. (10%)
- Auditability – Ensure deliverables comply with audit and traceability expectations and standards. (5%)
- Project Related Activities – Execute small projects related to job or departmental function and/or sub-projects for PRO Project Managers (10%)
- Ability to facilitate requirements definition activities within small to medium sized groups
- General understanding of one or more component areas within the specified CBM business process domain area
- General understanding of high-level application and business architecture within specified domain/component area(s)
- General understanding of testing activity best practices
- Business Analysis processes including: requirements gathering, documentation and client relationship development
- Enterprise Business Models, especially insurance, health care, and financial services
- Iterative Solutions Development Life Cycle
- Data Management techniques, tools, and solutions
- Testing techniques, tools and solutions
- Business Process Engineering methods and tools
