Director, Management Resume Samples

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AE
A Emard
Arnold
Emard
49788 Grady Throughway
Houston
TX
+1 (555) 593 8051
49788 Grady Throughway
Houston
TX
Phone
p +1 (555) 593 8051
Experience Experience
Chicago, IL
Director Branch Management
Chicago, IL
Hickle-Gaylord
Chicago, IL
Director Branch Management
  • In collaboration with the business and Retail Compliance, develop policies, procedures and systems in support of regulatory compliance by
  • Sustaining a strong level of knowledge regarding current and future regulations, legislation, trends and best practices
  • Acting as the liaison between the business and Retail Compliance
  • Being the reference source for the business regarding ever changing regulatory and retail compliance matters, participating in the interpretation of new and existing regulations with Retail Compliance
  • Evaluating and reviewing compliance and regulatory changes that will impact or involve the HollisWealth Advisory Network
  • Providing guidance and recommendations to business line leaders regarding implementation of compliance changes to policies and procedures
  • Ensuring a consistent application of policies across the country and testing standards of practice to ensure they are being upheld
San Francisco, CA
Director of Move Management
San Francisco, CA
Mitchell, Legros and McGlynn
San Francisco, CA
Director of Move Management
  • Works as part of the Project Team, development of scope and schedule for project work
  • Ensure all move management activities are performed in a manner consistent with documented processes
  • Provide a single point of contact for all move management activities
  • Move Management team lead for all JLL assigned regions including multiple direct report and liaison to non-JLL managed sites
  • Evaluate vendors to ensure compliance with the standards of performance
  • Ensure data accuracy within move management and CAFM systems
  • Ensure compliance with all key performance indicators, governance and client specific policy
present
Boston, MA
Director R&D Alliance Management
Boston, MA
Schuppe Group
present
Boston, MA
Director R&D Alliance Management
present
  • Manage and direct alliance governance activites including defining governance structure and supporting joint committees
  • Alert management of any upcoming issues including but not limited to financial deviations
  • Identify potential issues at early stages, support resolution and effective decision making, including dispute resolution per contract if warranted
  • Ensure that the alliance is following the contractual framework which has been put in place and that all milestones and obligations are met
  • Write timely meeting minutes and follow up action items
  • Develop joint alliance goals and operational principles ( e.g. decision-making, communication, issue resolution)
  • Proactively track, communicate and manage key milestones to ensure contractual compliance
Education Education
Bachelor’s Degree in Working Knowledge
Bachelor’s Degree in Working Knowledge
Oregon State University
Bachelor’s Degree in Working Knowledge
Skills Skills
  • 6-8 years in managing geographically dispersed organizations, ideally in the hospitality or travel industry
  • Fluent in English and German
  • Past success in mentoring and building organizations that cater to long term supplier relationships
  • Monitor and successfully lead individual market place success
  • Develop and execute market place initiatives and drive long term relationships with our supply partners
  • Drive relevant data sets and deliver actionable information to the assigned customer base
  • Strong technical affinity – ability to pick up and maximize effective usage of systems and analyticsExcellent knowledge and understanding of yield management principles and practices
  • Strong focus on “team” with a “get it done” attitude, inclusive leadership style able to motivate & engage a broad variety of individual styles
  • Experience working in a flexible, fast paced ever-changing and challenging environment
  • Relationship Management: Establishes and builds healthy working relationships with partners
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15 Director, Management resume templates

1

Market Director Wealth Management Client Solutions Toronto Resume Examples & Samples

  • Developing a visible community profile for Scotia Wealth Management
  • Managing market partnership engagement initiatives and budgeting (e.g. sponsorship, campaigns, etc.)
  • Providing oversight of goal setting and/or business plan creation for Financial Consultants
  • Collaborating with Advisory Regional/Market leaders to designate primary relationship managers assignments
  • Coordinating and leading the Solutions experts dedicated to supporting Advisors in deepening relationships with existing high net worth (HNW) clients (includes HNW program support)
  • Championing and facilitating the sharing of best practices to enhance client and relationship managers experiences
  • Maintaining a strong understanding and working knowledge of all Scotiabank’s capabilities in order to recognize and facilitate opportunities for cross-sell
  • Managing the overall quality and timeliness of client service in compliance with corporate policies and procedures, the operation document(s), legislation, and court precedent
  • Preparing and managing the market business development budget
  • Defining the Financial Consultant recruitment strategy for the market
  • Executing the market area’s recruitment strategy for the region by collaborating with Solutions Leadership (e.g. FPAS, Insurance) to identify new talent requirements and complete recruiting activities including leading the identification of candidates to fill recruitment pipeline, managing the interview/hiring process, coordinating technical assessments with National Office, coordinating onboarding of new employees with local market
  • Maintaining a succession plan for the market including input into the Bank’s Leadership Resource Planning
  • Completing annual complement plan, monitoring staffing levels and making adjustments to plan as appropriate
  • Ensuring daily and periodic management controls are in place and effective in the market
  • Ensuring workflows and organization plans are efficient and effective in the market
  • Ensuring the team complies with all regulatory and compliance requirements including Privacy, Anti-Money Laundering/Anti-Terrorist Financing, FATCA, QI, Know Your Customer, CASL
  • Executing cross business (e.g. Retail Distribution, Commercial Banking) strategy alignment and activity for Scotia Wealth Management
  • Serving as the primary leadership contact for the market area, establishing close working relationships with Advisory and Scotiabank partners to broaden and deepen client relationships
  • Provides leadership to motivate and develop individual and team performance by
  • Sharing knowledge, experience and responsibility with employees in a drive for the highest standards of professionalism, sales and service excellence
  • Identifying and supporting training and developmental needs of team members and participation in the development of training programs
  • Managing staffing requirements and departmental workloads
  • Building effective working relationships across the team and with various business lines and corporate functions
  • Facilitating a culture of open and honest communication by actively participating and contributing to touchbases, team meetings, encouraging the generation of new ideas and approaches and actively sharing knowledge and experience to enhance the development of all team members
  • Developing and executing a meaningful employee development plan.1
  • 7-10 years’ experience in the Financial Industry, preferably within Wealth Management
  • Strong understanding of Wealth Management Solutions and capabilities
  • Extensive knowledge of competitive offerings, market trends, economic conditions, and the regulatory environment, new and existing Financial Planning & Insurance products & strategies
  • Thorough knowledge of Scotiabank investment and banking offerings within Wealth Management and Canadian Banking network
  • Expert knowledge of client experience drivers and demonstrated success and passion for putting clients first including the ability to create and sustain a client focused sales culture
  • Advanced knowledge of sales techniques and prospecting
  • Ability to work collaboratively with other stakeholders for the benefit of the Bank’s clients
  • Proven record in compliance and regulatory oversight
  • A high degree of flexibility is required to adapt to a wide variety of tasks and functions
2

Market Director Wealth Management Client Solutions North & Toronto East Resume Examples & Samples

  • Develops and executes strategic business plans for the market area by
  • Developing and maintaining an external COI network for external business referrals
  • Representing Solutions/Scotiabank at various industry and regulatory functions at the assigned market area level
  • Leads the sales/service management strategy for the market area by
  • Leading, coaching and motivating the team to exceed nationally defined goals and business plans and recognizing/rewarding sales/service excellence
  • Actively managing performance of direct reports against goals/business plans by providing effective and timely training and performance management
  • Broadening and deepening client relationships by bringing together the full range of Scotia Wealth Management solutions to clients
  • Ensures operational effectiveness and manages operational risk for the market area by
  • Utilizing enablers (e.g. dashboard reporting, CRM, etc.) and supporting the adoption of new tools, technologies, and processes to effectively manage the market
  • Supporting client experience issues and the formal complaints process
  • Managing escalated clients complaints, claims, legal actions and regulatory reviews, examinations to ensure timely resolution and implementation of effective corrective actions
  • Executing the market area’s recruitment strategy for the region by collaborating with Solutions Leadership (e.g. Financial Planning Advisory Services, Insurance) to identify new talent requirements and complete recruiting activities including leading the identification of candidates to fill recruitment pipeline, managing the interview/hiring process, coordinating technical assessments with National Office, coordinating onboarding of new employees with local market
  • Overseeing the execution of Bank policies, practices, & procedures in the market
  • Participating and contributing, where applicable, in the internal audit process by providing direction and support for audits and ensuring timely responses to any audit findings and sustainment of corrective activities
  • Maintaining a high degree of working knowledge of regulatory and legislative requirements in the market area
  • Build and maintain collaborative networks with key partners by
  • Fostering and developing a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement
  • Driving the internal communications process by ensuring all employees are aware of key projects, corporate goals and ongoing critical changes affecting clients
  • Regularly scheduling one-on-one coaching with direct reports
  • Contribute to the effective functioning of Solutions by
  • Solid understanding of Canadian Wealth Management objectives, strategies and structures
  • Proven strategic and tactical planning skills and proven ability to execute against the plan
  • Strong sales management and leadership skills to ensure the highest service standards and appropriate resources are made available to the Bank’s highest value clients
  • Strong interpersonal, verbal communication and negotiation skills and professionalism are essential to effectively leading sales team, and managing sophisticated clients, prospects, and COIs
  • Ability to relate comfortably with affluent and influential clients and referral sources in both a business and social context
  • Strong change management skills and ability to adopt technology and reporting platform changes to support operational improvements, sales management process improvements and general management improvements
  • Ability to recruit and retain top talent
3

Director Branch Management Resume Examples & Samples

  • In collaboration with the business and Retail Compliance, develop policies, procedures and systems in support of regulatory compliance by
  • Sustaining a strong level of knowledge regarding current and future regulations, legislation, trends and best practices
  • Acting as the liaison between the business and Retail Compliance
  • Being the reference source for the business regarding ever changing regulatory and retail compliance matters, participating in the interpretation of new and existing regulations with Retail Compliance
  • Evaluating and reviewing compliance and regulatory changes that will impact or involve the HollisWealth Advisory Network
  • Providing guidance and recommendations to business line leaders regarding implementation of compliance changes to policies and procedures
  • Developing and implementing the appropriate policy and procedural changes as required by new compliance requirements and/or industry practice
  • Ensuring a consistent application of policies across the country and testing standards of practice to ensure they are being upheld
  • Identifying gaps in the existing compliance program and participating in the development, maintenance and implementation of changes to the firm’s compliance policies and procedures
  • Lead a team of Branch Managers in the provision of compliance supervision, direction, advice and support for the national network of independent advisors
  • Ensuring the business is meeting its tier one supervisory compliance activities in accordance with regulatory requirements, in particular those established by the provincial securities regulators and Self Regulatory Organizations (SROs), including the Investment Industry Regulatory Organization of Canada (IIROC), the Mutual Fund Dealers Association (MFDA) as well as internal policies and procedure
  • Ensuring Branch Managers are sufficiently trained to be the “centre of expertise” on retail compliance related matters which are not sufficiently serious, complex or unique to warrant Director or more senior level involvement
  • Ensuring corporate Branch Managers are pro-actively identifying actual and potential violations of regulatory requirements, internal policies and procedures or other risk situations at an early stage; conducting appropriate inquiries and investigations in relation to any such situation and ensuring that appropriate corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated
  • Ensuring team members are maintaining evidence and reporting of supervisory reviews, approvals, activities, etc. and doing so within regulatory or corporate policy deadlines
  • Directing the planning and execution of high quality on-site branch reviews on a semi-annual basis in accordance with the firm’s policies and procedures. This includes ensuring branch reviews are appropriately planned, conducted, reports prepared, proposed branch corrective actions assessed and reports issued in a timely manner
  • Directing and ensuring that compliance approvals by the team are made on a consistent basis across the country
  • Co-ordinate escalated approvals/decisions by the team with Retail Compliance to ensure they are dealt with in a timely and consistent manner
  • Co-ordinate specific purpose compliance reviews and investigations, including focused “book of business” advisor reviews and similar, in order to identify potential compliance gaps, either on a pro-active basis or as prompted by events such as client complaints, regulatory investigation, etc
  • Reviewing reports on retail compliance and related activities generated by Compliance, Internal Audit, External Examiners, Regulatory Authorities, etc. and following up to ensure issues are addressed
  • Communicating regulatory and compliance changes and information to the field and all other business line stakeholders, ensuring all are aware of critical issues and changes that could impact the business
  • Determining and executing on the most effective methods of communication (presentations, bulletins, alert messages, email, ongoing touch-bases, etc.) in dissemination of key messages and information to key internal and external parties
  • Develop and deliver ongoing compliance and related risk management training, education and awareness initiatives to the BM team and when deemed appropriate, to Advisors
  • Act as the key point of contact in the business for reporting, investigating and resolution of compliance issues and violations by
  • Developing and providing regular reporting to key stakeholders, including business line leaders and Retail Compliance
  • Identifying patterns and ongoing concerns to be addressed through training and/or disciplinary measures
  • Reporting the discovery of irregular activity, the receipt of complaints alleging serious misconduct, the commencement of legal action and all material dealings with any Regulator to Retail Compliance and the Director, Retail Strategy, National Business Supervision & Regulatory Initiatives
  • Working in partnership with the business line and Retail Compliance to ensure that issues are investigated
  • Identifying weaknesses or perceived weaknesses in relevant policies, practices, procedures, systems, staffing or training to the Director, National Business Supervision & Regulatory Initiatives
  • Reviewing escalated issues to ascertain the facts
  • Providing guidance and recommendations to take corrective action, address gaps and determine internal disciplinary action
  • Provide strong team leadership to motivate and develop individual and team performance by
  • Fostering and developing a strong, positive team environment, driving employee engagement, empowerment and innovation
  • Overseeing the day-to-day activities of the Senior Branch Managers, Branch Managers and Branch Administrators
  • Ensuring that assigned staff are properly trained and directed and that appropriate procedures are in place and operating in compliance with internal and regulatory requirements
  • Sharing knowledge, experience and responsibility with team members in a drive for the highest standards of professionalism and service excellence
  • Ensuring the performance management process is in place and employee development is a priority for all employees on the team
  • Regularly scheduling and executing one-on-one coaching with direct reports
  • Providing ongoing support and assistance to the Director, National Business Supervision & Regulatory Initiatives
  • 10 + years of experience in a securities environment
  • Thorough, current knowledge of the Regulations and best practices guidelines
  • Commitment to ongoing industry education
  • Strong computer and technical skills
  • Strong contacts within the industry so as to be aware of industry issues and practices
  • Team player and leadership competencies
  • Ability to interact in a business development environment
  • Strong planning, time management, organization and people management skills
  • Ability to recognize and manage sensitive and confidential information; and
4

Senior Director, Screening Management Resume Examples & Samples

  • Responsible for managing the Screening Management operation and facilitating sound leadership guidance to a capable group of direct reports
  • Establish a strategic plan for the organization, including: validating/improving processes, role alignment, and ensuring internal and external key performance indicators are achieved
  • Role requires senior level thought leaderships and decision making capability. Incumbent will be working in a complex and fluid environment in perspective of processes, employees, internal stakeholders, and merchants
  • Strong aptitude in fraud, with preferred experiences in managing manual order review teams
  • Collaborating with internal support functions, including: training, workforce management, quality assurance, business intelligence, and project managers
  • Budgetary experience is necessary as responsibilities include ensuring monthly and annual cost center targets are achieved
  • Periodically meet with CyberSource Merchants to maintain positive working relationships and to act as a point of contact for escalated issues
  • Work closely with internal stakeholders to ensure Merchant needs are being met
  • Build collaborative relationships with the CyberSource Managed Risk, Sales, Operations and CSS teams
  • Assist with contract negotiations, implementation and launch of new clients and processes in conjunction with CyberSource Managed Services team
  • International Travel is required (25%)
  • 15+ years of fraud management or fraud related services expertise and experience in managing a manual order review team in an internal, captive, and/or BPO operation
  • Experience in driving performance-based metrics, team efficiencies, and balancing workload productivity across multiple sites
  • Self-managed professional who enjoys multitasking and keen with ongoing change
  • Exceptional customer service approach to work with internal and external customers
5

Director, Head of Structure Management Resume Examples & Samples

  • Lead, coach and mentor direct reports in the Structure Management team
  • Shared accountability with other leaders in Fiduciary Services for the delivery of business and financial objectives, delivery and execution on strategic initiatives and action plans, and effectively monitor to ensure goals and critical success factor activities are carried out and met
  • Working in partnership with the other leaders in Fiduciary Services to manage an integrated and growing business which delivers an unrivalled client experience
  • Champion and execute change to deliver key strategies and contribute to the achievement of an operating efficiency ratio (ORE) of 70-75% or better
  • Ensure regulatory and audit compliance by delivering against core business Key Performance Indicators (KPIs) and provide quarterly reporting of progress against agreed annual plans
6

Director, Crisis Management Resume Examples & Samples

  • The Director, Crisis Management possesses key Visa business knowledge and is capable of developing and managing key internal stakeholder relationships and with public agencies, externally
  • Position requires 24/7 availability for incident management and the ability to travel 10-25% of the time
  • Work closely with cross functional management teams to define, develop and implement new business incident plans and site emergency response plans
  • Demonstrate a strong understanding of Visa business in a number of key areas: Authorization/Network, Settlement, Data Compromise, Computer Security, etc
  • Partner with Country Managers, Office Response Teams and Security and Safety to ensure alignment and consistency in emergency preparedness training and support of internal customers using our services
  • Partner with Global Operations Service Desk to design, implement and maintain response protocols that are aligned and add value to key stakeholders
  • Develop and implement processes and procedures to assess, monitor and remediate risk and compliance related issues
  • Lead business requirements development for current and future crisis management tools
  • Be the back-up contact for specific crisis management teams and plans including emergency response activities
  • Provide leadership to ensure training of crisis management team members is consistent, timely and thorough
  • Provide input into the design and implementation of general marketing and promotional materials to ensure increased awareness of the GBC program
  • Create data points into the GBC risk management activities, including quarterly dashboards, metrics and reporting
  • Ensure appropriate end to end project management including the exercising and implementation of new plans or protocols with key Operations and CSS stakeholders
  • Assist in conducting key stakeholder exercises , presentations, seminars and workshops
  • Be a leader, self-motivated, and demonstrate the ability to influence and communicate effectively across functional lines to ensure all participants and stakeholders deliver according to requirements and schedule
  • 7-10 years of experience in a Business Continuity/Crisis Management and/or Risk function
  • Bachelor's Degree; Master's Degree preferred
  • Experience working with Senior and Executive management in a consultative and/or advisory capacity
  • Strong interpersonal and indirect influencing skills, with a demonstrated ability to gain the confidence of individuals at various organizational levels
  • Significant technical knowledge of payment processing systems including: Clearing and Settlement, DPS, VisaNet, VIP (Authorization) and/or Information Security protocols
  • In-depth experience with Crisis Management at a similar company or within a similar industry. Demonstrated experience in project management with expertise in Microsoft Project
  • Background and experience with audit and risk practices
  • Background and experience in development of complex financial systems
  • Excellent verbal and written skills and a proven track record in project management and facilitation
  • Willingness to do what it takes to contribute to the success of the team and the success of the team and the company
  • The candidate must have a high level of self-motivation, initiative and operate effectively as a team player across multiple business units
  • Advanced working knowledge of MS Office (Word, Outlook, Excel, PowerPoint, SharePoint and Project)
  • Excellent judgment and excellent attention to detail
  • Must be able to work in fast-paced, rapidly changing, and high pressured environment
  • Highly developed problem solving and decision making skills​
7

Director, Consumer Platform Management Resume Examples & Samples

  • Lead development, launch and ongoing oversight of technology deliverables to meet business goals ensuring that solutions can integrate easily
  • Work with product owners to develop business requirements for new service offerings and existing platform enhancements
  • Works closely with business office and partner development teams in the development of technical requirements, use cases, functional flows, and designs to meet solutions strategy business goals
  • Collaborate with Product in development of an overall strategy, technology roadmap and the definition and timing of future phases, based on business objectives, vendor capabilities and opportunity to integrate Visa technology assets
  • Oversee the development of architecture and ensures both short term and long term investments are in line with business objectives
  • Provide technical liaison support from product teams to technology teams in support of all development initiatives
  • Identify, evaluate and facilitate resolution of project issues that may impact the development project direction, scope and/or timeline
  • Develop and track project schedule; manage critical path, resolve issues
  • Participate in product development activities such as assisting in evaluation of design and reviewing QA and leading UAT/deployment effortsProvide assistance in the planning and design of integrating new enhancements offerings into Visa business stream
  • Obtain buy-in on product direction and strategy from senior management
  • Direct a project team including development/vendors responsible for global initiatives
  • Regularly collaborate with product owners, development groups, developers and vendors ​
  • Masters Degree in Computer Science or equivalent with 10+ years product development and technology solution development experience; at least 5 years in a development consulting environment
  • Experienced professional with a mix of technology development and business analysis experience including demonstrated ability to think long term and execute in the short term
  • Demonstrated success with managing large complex development initiatives and projects; Technology solution direction and decision making capabilities
  • Success in overseeing and developing solutions for payment networks, banking systems and/or web based applications desired
  • Strong negotiation skills across diverse audiences; can successfully advocate both business-facing and IT technology solutions
  • Strong track record of proposing solution to Business related opportunities and issue
  • Demonstrated business analysis and requirements gathering experience including proven ability to understand business needs and translate into a development plan
8

Director, Acct Management, International Resume Examples & Samples

  • Day-to-day account management of large international partner programs
  • Project implementation
  • Execution and management of pilot projects to ensure expansion and scale-up
  • Ensure account renewals and lead renewals toward expansion
9

Director, Wealth Management Hamden Resume Examples & Samples

  • Responsible for the oversight and management of an assigned group of TIAA Wealth Management Advisors. This includes compliance and the principal review of the Advisors’ recommendations
  • Hire, coach and motivate a team of Wealth Management Advisors to achieve and exceed the territories’ client service benchmarks and sales goals
  • As needed assist Advisors in reviewing planning and advice cases for complex client accounts
  • Expert knowledge of financial planning concepts including broad knowledge of TIAA’s products and services
  • Must be able to understand TIAA’s overall strategy and approach while developing strategic plans and goals for the territory
10

Senior Director, Capacity Management Resume Examples & Samples

  • Understand the scope of the Capacity Program as defined by the business requirements and budget process
  • Ensure program milestones are accomplished and ensure overall committed timelines are met
  • Establish and maintain effective means of tracking augment plans/schedules with Regions and report delays and problems with plans promptly and take appropriate action to maintain schedule
  • Work closely with the Capacity Team reviewing analytics in assessing the actual performance against the augment plan and support Regions with needed adjustments consistent with plan objectives
  • Provide Regions with reporting analysis and trends so that they can be proactive in addressing Capacity constraints
  • Help identify and document program risks and issue and assist the team make program tradeoffs to balance scope, time, and costs
  • Lead the development of the West Division Capacity Database including coordinating with the lead developer, gathering requirements from the regions and tracking change management
  • Provide input on enhancements based on West Division best practices and lessons learned
  • Coordinate with National Capacity on data requirements and reporting needs
  • Work with Regions to understand augmentation plans that are associated to budget
  • Help coordinate with regions to obtain quarterly forecasted spend
  • Analyze data and prepare reports that provide executive leaders and stakeholders with an accurate and timely analysis of forecasts and spend
  • Track Capacity related CAR/Requisitions to the program schedule; monitor upstream and downstream dependencies
  • Communicate updates on major milestones and keep all stakeholders informed of progress and issues
  • Develop and maintain relationships with Division Leads including Tech Ops, Finance, Product and DPMO
  • Develops, trains, mentors, and motivates staff members in accordance with best practices and procedures developed by management
  • Ensures effective implementation of the department budget. Prepares financial statements and monthly forecasts and reports them to management
  • Prepares and analyzes monthly financial performance and makes recommendations
  • Manages and forecasts resource needs to meet departmental objectives. Recommends action plans or solutions to management
  • Organizes technical and engineering budget and manages all expenditures and capital projects associated with the technical department to operate within budget guidelines
  • Facilitates technical and engineering leaders to meet goals and projects
  • Monitors technical performance to comply with all industry and Company technical requirements
  • Facilitates regional services, ensuring governmental and franchise demands are met effectively and efficiently through organizing, planning, scheduling and dispatching of staff and equipment
  • Ensures competence and continuity of qualified staff through optimum selection, development, appraisal and motivation techniques in accordance with the system EEO policy and appropriate policies and procedures
  • Functions as Chief Technical Resource to leadership team to assist in technical and engineering planning and decision-making
  • Develops and maintains good relations with public and governmental agencies
  • Ensures that industry standards are consistently met and that technical operations comply with Company, OSHA and other applicable safety programs
  • Meets all quarterly objectives associated with position
11

Director of Move Management Resume Examples & Samples

  • Successfully plan and manage moves up to 5000 people along with furniture and other small non-permitted projects
  • Works as part of the Project Team, development of scope and schedule for project work
  • Ensure client satisfaction throughout the move management process
  • Ensure compliance with all key performance indicators, governance and client specific policy
  • Meet assigned financial targets Deliverable Role/Responsibilities
  • Proactively manage project-related issues on account or assignment
  • Manage supporting suppliers (technology, telephony, furniture, etc.)
  • Move Management team lead for all JLL assigned regions including multiple direct report and liaison to non-JLL managed sites
  • Strong interpersonal skills with an ability to interact with executive level External and internal clients leveraging command presence and composure all levels of the organization
  • Proficient in FMS- Move Management module and/or client system along with work order request tools and systems
12

Director, Transactions Management Resume Examples & Samples

  • An Associate or Bachelor’s degree is required; an advanced degree is preferred
  • Industry accreditation and/or designation a plus. Real estate license within the candidate's jurisdiction is required
  • Four years’ of experience at managing a staff of three or more persons
  • Knowledge of Microsoft Office Suite and other software or technology, identified as JLL standard or Client requested
  • Knowledge of budget applications
  • Ten years' of commercial real estate, property management or related experience
  • Reasonable accommodations may be made for individuals with disabilities to perform the essential functions
  • Read, analyze, and interpret legal documents, periodicals, journals, procedures, and/or regulations
  • Respond to questions from management, clients, customers, peers and general public
  • Interaction with owners, tenants and clients
  • Calculate figures, amounts, discounts, interest, commissions, etc
  • Apply fractions, percentages, ratios, and proportions to practical situations
  • Analyze, interpret and explain financial statements and calculate dollar and percentage variances
  • Financial and accounting acumen
  • Budgeting, financial, and asset management experience
  • Define problems, collect data, establish facts, and draw conclusions
  • Solve problems and deal with variables in situations where only limited standardization exists
  • Interpret instructions furnished in written, oral, diagram or schedule form
  • Strategic thinking with strong implementation
  • Proficient at multiple tasks
  • Prioritizing day-to-day issues. 
13

Director of Wealth Management Services Resume Examples & Samples

  • Serve as WMS program owner
  • Create WMS growth strategy to include increasing availability to WM Private Wealth Advisors in all locations
  • Review, update and maintain WMS Policies and Procedures manual
  • Provide on-going updates to senior PWM/WM/CG leadership
  • Manage new WMS relationship client on-boarding
  • Work with Legal partners to maintain all program documentation including Master Agreements, Direction Letters, Quarterly/Annual allocation breach letters
  • Oversee client documentation handling including WMS Master Agreements, creation, tracking and setup of investment direction letters
  • Partner with Alternatives Operations to establish accounts to facilitate non-platform alternative investment
  • Screen new client prospects that are developed through leads and referrals to determine suitability for WMS program eligibility
  • Execute Power of Attorney on investment direction letters
  • Setup of new performance reporting and on-going confirmation of compliance to reporting requirements
  • Responsible for identifying risks and qualifying controls for inclusion in the WM Risk Control Self-Assessment
  • Required to comply with all industry rules and regulations and Firm policies
  • 5 or more years of relevant experience in the financial services industry
  • Series 7, 63, 65, or Series 7, 66
  • Additional product licenses may be required
  • Strong compliance record
  • Strong knowledge of applicable compliance rules and regulations and firm policies
  • Knowledge of financial industry / products
14

Director, Screening Management Resume Examples & Samples

  • Responsible for managing the Screening Management Manila teams and facilitating sound leadership guidance to direct reports
  • Excellent people leadership skills in driving performance, development, follow through and issue resolution
  • Collaborating with internal support functions, including: training, workforce management, quality assurance, business intelligence, and project managers to improve team performance
  • Work closely with internal Screening Management teams to assess fraud trends, best practice sharing, and improve quality
  • Occasional International Travel is required
  • 5+ years of fraud management or fraud related services expertise and experience in managing a manual order review team in an internal, captive, and/or BPO operation
  • Broad experience in developing and managing high performing work teams
  • Strong analytical skills with the ability to scrutinize and communicate metrics, key performance indicators, and service levels to internal stakeholders and clients
  • Ability to motivate others and work cooperatively in a group to achieve common goals
  • Experience in driving performance-based metrics, team efficiencies, and balancing workload productivity
  • Proficient in call center metrics and how improve efficiencies and performance
  • Exceptional organizational skills - ability to manage multiple, competing priorities and projects
  • Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required
15

Director of Yield Management Resume Examples & Samples

  • Continuously monitor and enhance rate cards and discount parameters for Direct Sales, Programmatic, and Agencies. Research to define pricing value based on market competition and product performance and implement tactics to improve CPM across all Sales Channels
  • Develop and deploy tactics to improve sell-through across all Sales Channels. This includes but not limited to Sponsorship packaging, Seasonal packaging, and Promotional discounts
  • Manage and provide in-depth pricing, revenue, and inventory utilization reports for executive and senior management in a periodic basis
  • Provide revenue modeling to forecast revenue, impression, and CPM change for new products, change products, and new partnership deals
  • Partner with Ad Product, Product, Ad Ops, Programmatic, and Finance to brainstorm on new market opportunities/challenges impacting price and revenue (e.g. Viewability, lazy loading, Header Bidding, Priority Management)
  • Oversee inventory systems & vendor relationships (Inventory management and automated guaranteed tools) to enhance features and manage any system failures and bugs
  • Manage escalations from Sales on specific order issues resulting in high bonus inventory or make-good approval, and other special exception handling
  • Work with Senior Sales Management team, Client Solutions on crafting media plans and pricing for special partnership deals and sponsorships
  • Drive continuous improvement to existing process and tools by initiating and managing new projects with the team (E.g. Reservation policies, improvements to Planning tool, Sales Support Queue Management)
  • Minimum of 5+ years of experience working in digital media preferred– Publisher, Ad Tech, or Agency experience in Pricing, Inventory Management, Revenue Operations, or Finance Operations
  • Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced environment
  • Solid experience in data management and analytics tool such Staq, Qlik Sense, Tableau, and MS Office (Excel, PowerPoint)
  • Solid experience in Publisher side ad technology platforms – (Inventory Management Tool, Ad Server, OMS, DMP, SSP)
  • BS or BA required
16

Director, Endpoint Initiative Management Resume Examples & Samples

  • Lead and motivate a global team of professionals that provide project management, technical support and consultation to Visa client institutions directly connected to VisaNet
  • Achieve operational objectives through recommendations to strategic plans and reviews including preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying trends; and resolving problems
  • Act as an escalation point for the team and serve as a liaison between senior management and the team
  • Establish department strategy in line with broader corporate and customer service objectives and goals
  • Manage all staff issues, including staffing selection, training, goal setting, coaching, annual reviews, compensation planning, and career development
  • Develop, motivate, and challenge individuals and teams
  • Provide leadership for complex cross regional or cross functional customer service projects and work towards achieving client and key stakeholder acceptance of deliverables
  • Build relationships with Visa client institutions and act as a liaison to internal Visa groups to create strategies to add value and enhance relationships
  • Some travel, both domestic and international, will be required​
  • Bachelor's degree in Project Management, Information Technology, Computer Science or a related field, or equivalent work experience. Requires a minimum of 12 years progressively responsible experience in customer service or technical support role in financial services, payment card, and software or information services industry with 5 years management experience preferred
  • Applied knowledge of the 7-layer OSI Model and OSI Network Communication
  • Experience and expertise in implementing and supporting client-server network configurations in WAN/LAN environments and associated protocols (FTPS-TLS, SFTP, HTTP, DNS, Etc.)
  • Solid understanding of cryptographic concepts and applied cryptography, including PKI, strong authentication, digital signatures, Etc
  • Demonstrated knowledge of the payment and data processing industries including industry trends and high-level business drivers
  • Working experience with BASE II Clearing & Settlement file transmissions as well as with PC Edit Package preferred
  • Excellent verbal, written, presentation and interpersonal skills
  • Ability to comprehend and translate complex technical and or business issues and apply business solutions
  • Exhibit advanced planning, organizational and problem solving skills
  • Demonstrated strong leadership capabilities and project management skills
  • Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs
17

Director of Digital Transformation Offering Management Resume Examples & Samples

  • Lead portfolio management decisions across the HPS Digital Transformation business including new solution development and introduction
  • Build and lead a high-performing product management, program management, customer experience and business intelligence team to deliver operational and strategic capabilities
  • Direct portfolio planning activities to determine offerings to meet current and future unmet customer needs. Build a gap analysis against current HPS offerings. Determine buy, build and partner decisions to deliver complete solutions
  • Build value propositions mapped to key customer needs. Determine offering business models and pricing structures vs next best alternatives
  • Manage work with R&D, agile product owners and software development teams to assure product releases are aligned to market demands and customer expectations
  • Develop and manage a cross-functional program to continually optimize market readiness preparation for new solutions and software ensuring that all departments and HPS Business Units (e.g. product marketing and marketing communications, business development and sales, solution delivery and support) are prepared for new product releases
  • Direct and control delivery of programs and projects and establish and promote the use of metrics to track and improve program effectiveness
  • Lead initiatives and develop and implement strategies and systems to track our success in building customer happiness and ensure the delivery of a quality and superior customer experience
  • Develop and implement the strategy for self-serve business intelligence to support all of the HPS Digital Transformation functional organizations
  • Design, scope and manage complex project efforts, identifying appropriate resources and mobilizing cross-functional teams to achieve the desired business outcomes
  • 15+ years of relevant work and executive leadership experience
  • 10+ years of combined experience in IT, cloud, agile software development, technology, business intelligence and/or analytics
  • 7+ years of program management, product management, product development, and/or operations management experience
  • 7+ years of direct experience in agile software development, cloud development, user experience/design thinking and enterprise software
  • Experience managing multiple, complex projects and changing priorities and working effectively in an executive matrix environment
  • Demonstrated success leading global organizations and teams with an ability to effectively operate, coordinate and drive results across a global business
  • Experience working with Sales Enablement and Marketing Operations teams and experience with CRM Sales and Marketing tools
18

Director, Global Flex Alliance Management Resume Examples & Samples

  • Ensure a coherent, unified approach towards the Partner, through thorough analysis, transparent metrics and frequent interactions
  • Demonstrate a solid understanding of the needs of the functions as well as how the Partner can best deliver on those needs
  • Partner closely with Procurement and Legal on the design and execution of the Flex Alliance Management structure and governance
  • Serve as Subject Matter Expert on day-to-day Flex Model related activities to direct, fortify and manage the interfaces
  • Lead Flex Alliance Management team and provide strong cross-functional leadership on structure and partner performance
  • Demonstrate adherence to expectations and maintain broad and deep external partner relations
  • Is knowledgeable of the Partner’s propositions, their markets and business challenges; the needs of the Functions and their long-term strategies and how the partner can be engaged in delivering those needs
  • Bachelor’s or University degree in a scientific discipline. An advanced degree (e.g., Masters, MBA, MD, PhD) is preferred
  • 10 or more years of relevant industry experience
  • Demonstrated global leadership success: Proven track record of people and project management
  • Experience managing external stakeholders/vendors
  • Is familiar with the concept of governance and the use of key performance and quality indicators
  • Experience managing complex business challenges in combining systems, business needs and data driven strategy
  • Understanding of the lease labor workforce landscape or related experience; Knowledge of vendor markets and supplier operating processes
  • Lead and operate in a matrix environment and interact with multiple stakeholders on a regular basis. Ability to build strategic working relationships
  • Travel approximately 10-20%- internationally
  • Outstanding, proven, communication, negotiation and interpersonal skills
  • Problem solver | Strategic thinker | Leader and collaborator
  • Strong customer focus, flexible and persistent
  • Sound business and financial acumen. Familiarity with legal and financial good business practices
  • Diplomatic and business acumen skills to reconcile the needs of internal and external stakeholders
  • Results oriented, i.e. is strong at both at strategy and implementation
19

Director, Market Management Resume Examples & Samples

  • Focus primarily on managing a multiple-level team within Market Management and regional accounts, and acting as the regional representative for internal or external EI initiatives
  • Manages Area Managers (for the markets and team members identified as independent areas), and SMM, MM, AMM and RSs directly for the other unincorporated markets
  • Executes on leadership strategy. Plays a leading role in implementing cross-functional Expedia activities
  • Gains deep insight into the market through establishing long-term relationships with external partners and stakeholders, and delivers intelligence into internal competitive tools. Participates in industry events and speaking engagements to share deep industry knowledge, forming long-term, influential relationships in the process
  • Focuses on developing mutually beneficial internal relationships across the company functions in the pursuit of innovative opportunity development. Drives internal, cross-functional navigation to facilitate and solve issues encountered by team
  • Influences external decision makers to partner with Expedia and to expand Expedia’s industry influence within various markets
  • Leads the organization by communicating strategy and market insights, fostering an agile work environment, identifying and coaching talent, and building external and internal pipeline
  • Bachelor’s Degree; MBA or other post graduate qualification desired
  • 6-8 years in managing geographically dispersed organizations, ideally in the hospitality or travel industry
  • Past success in mentoring and building organizations that cater to long term supplier relationships
  • Monitor and successfully lead individual market place success
  • Develop and execute market place initiatives and drive long term relationships with our supply partners
  • Drive relevant data sets and deliver actionable information to the assigned customer base
  • Strong technical affinity – ability to pick up and maximize effective usage of systems and analyticsExcellent knowledge and understanding of yield management principles and practices
  • Strong focus on “team” with a “get it done” attitude, inclusive leadership style able to motivate & engage a broad variety of individual styles
  • Demonstrated experience in coaching and developing teams, tailoring development plans to each person’s needs & motivations
  • Experience working in a flexible, fast paced ever-changing and challenging environment
20

Director, Market Management Resume Examples & Samples

  • 8+ years progressive sales experience in managing geographically dispersed organizations in the hospitality or travel industry
  • Preferred candidates will have had success in a senior sales or franchise development position for a large hotel group
  • Solid Revenue Management experience. Excellent knowledge and understanding of yield management principles and practices
  • Past success in mentoring and building sales organizations that cater to long term strategic customer relationships. Success in hiring and retaining top individual performers, and developing them to be promoted. Ability to identify strengths on the team and leverage them for overall success
  • Strong strategic planning and analytical skills. Ability to set long term strategy for revenue growth based on industry, competitor and internal data and insight, while acknowledging resource constraints. Set measurable long and short term goals and targets to drive team performance
  • Demonstrated success in prioritizing multiple initiatives for highest revenue growth and optimal use of human capital
  • Demonstrated success in influencing internal organizations, including leaders of other divisions with different priorities. Ability to present concise data and recommendations to senior management
21

Director Aml\atf Wealth Management Resume Examples & Samples

  • Providing AML/ATF Compliance support to the Wealth Management business units, including
  • Completing business unit self assessments and defining the overall AML/ATF profile
  • Identifying unacceptable AML/ATF risks and collaborate with the Business to manage and escalate
  • Challenging the Business’ assessment of controls, and monitor remediation plans for enhancement of controls
  • Monitoring the schedule and results of 1B Quality Assurance processes to identify potential weaknesses/trends
  • Reviewing and approving all Wealth Management New Initiative Risk Assessments (NIRAs) ensuring adequate controls are in place in support of AML risks
  • Supporting the development and implementation of AML/ATF training programs across Wealth Management
  • Participating in the review and approval of auto high risk customers
  • Ensuring the Business is kept current on regulatory developments and best practices and processes/controls are updated accordingly
  • Overseeing the implementation of the enterprise AML/ATF Program across the Wealth Management business line, including
  • Providing oversight and coordination to the Wealth Management AML Teams (1A & 1B functions)
  • Guiding the business units in the development of first line AML/ATF controls
  • Approving Wealth Management customer risk rating methodology
  • Managing overall resolution of Wealth Management AML/ATF Audit issues
  • Developing AML MIS reporting
  • Leading and managing direct/indirect reports (where applicable) to support achievement of business objectives
  • Building and managing relationships across the Bank and Industry including
  • Wealth Management business unit personnel
  • Other GAMLU Departments (Policy Office, Ops, other Business Line AML/ATF Teams)
  • Key Support/Control groups (Compliance, Technology, Operations, etc)
  • Industry AML contacts
  • Other projects and duties as assigned
22

Director of Global OTA Management Resume Examples & Samples

  • Oversee a team responsible for the planning, executing, tracking and reporting, and reporting travel products contracts generating savings in cost, providing quality and delivering outstanding service
  • In partnership with senior management from product marketing, operations, and sales, develop sourcing strategies supporting the business strategy
  • Provide travel products leadership and support to achieve assigned savings initiatives, monitor progress against all procurement initiatives, and provide updates to senior leadership on emerging opportunities and risk
  • Partner with vendors to establish volume agreements that incorporate economies of scale and leverage the purchasing power of the Company
  • Support and drive the integration of Global suppliers and contracts
  • Resolve problems with contract interpretation and vendor performance as compared to terms and conditions working collaboratively with stakeholders
  • Ensure the inventory control, required reporting, accounting, contractual and Legal standards are maintained
  • Travel domestically and internationally, as needed, to maintain and grow the supplier relationship through customer reviews and assessment of the commercial terms of the agreement
  • Solution based approach to sales with a good understanding of technology
  • 5 years of experience leading a supplier management team
23

Director of Consumer Management Resume Examples & Samples

  • Collaborate with President and Vice President of Retail on brand strategy and business development goals for Gucci in America
  • Manage the Gucci America Consumer Management department, focusing on hiring, developing, cultivating top talent within the team
  • Support the development of a new global brand positioning strategy for Gucci in North America, ensuring clear communication and engagement of customer’s, key influencers, and strategic business partners
  • Develop and implement an omni-channel customer centric strategy to identify attract and retain customers and prospects across the different channels and touchpoints
  • Responsible for designing and implementing a consumer experience plan across channels and market in order to improve and gain consistency in the customer experience, in line with the new Gucci vision and values
  • Develop strategic customer insights, reporting and analysis to support the Merchandising, Retail, and Executive teams
  • Work with global teams to analyze and report regionally on global KPIs and key reports for executive teams
  • Responsible for the planning, execution, and coordination of all the omni-channel direct to consumer marketing campaigns
  • Manage customer and prospect contact strategies via email, mobile, mail and social media, and additional marketing channels to ensure continuity and improved results
  • Collaborate with wholesale and leased partners to develop cohesive marketing strategies to ensure consistent messaging across all channels
  • Work closely with the Special Events and Retail on the development, implementation and analysis of pre, during and post event strategy to ensure each opportunity is maximized for client development
  • Develop partnerships with travel, hotel, concierge services to offer key services to drive acquisition and cultivation of VIP clients
24

Director Device Disposal Management Resume Examples & Samples

  • Comprehensive management of the end to end disposal process of all mobile devices that are excess to Sprint's needs
  • Track the auction market pricing of all devices that may require disposal and produce regular reporting detailing high/low and average prices by month vs. Sprint sell prices
  • Work with cross functional teams including the service & repair and inventory teams to ensure that we have forward visibility of all potential auction /disposal stock and prepare options for disposal for each model
  • Minimum 3 years working in mobile device auction market or second hand mobile device market
  • Minimum 5 years in a procurement, or partnership management, role within a multi-national organization
  • Travel requirements up to 10%
  • Ideally - Wireless/devices working knowledge of industry leaders and trends 2+ years of experience
  • Ideally - experience in a mobile carriers or mobile handset OEM environment
  • Track record of savings and cross functional working experience with sales and marketing teams
  • Innovative/demonstrative entrepreneurial qualities including financial and commercial acumen
  • Excellent listening, oral and written communication
  • Manage issues from inception to completion
25

Director, Alliance Management Resume Examples & Samples

  • Ensure that key goals for alliances are achieved with partners
  • Work closely with and support cross-functional teams to prepare for interactions with our partners. Be familiar and close enough to details of the programs (internally and at the partner) to work with partners on the various day-to-day issues and opportunities arising from the collaborations
  • Build and maintain relationships with key personnel both internally and with alliance partners
  • Write and submit internal reports and deliver presentations about partnership and reports to partners
  • Communicate and follow up on action items and key deliverables through completion
  • Bachelor’s degree required. Graduate degree in business or science preferred
  • Four years of experience in alliance management
  • Minimum of seven years in biopharma
  • Experience working on alliances with ex-US, global partners
  • Proven success building effective, sustainable working relationships internally and with partners
  • Experience positively influencing teams in a matrix management environment
  • Good understanding of research and development and drug-development processes
  • Effective new product and commercialization planning
  • Excellent written and oral communication skills, with strong ability to build and communicate business rationale
  • High quality organizational skills
  • Proven effectiveness collaborating in small teams and desire to work in fast-paced, evolving environment
  • Experience in renal, metabolic or cardiovascular disease a plus (but not a requirement)
  • Ability and willingness to travel 25%
26

Director, Site Management Resume Examples & Samples

  • Providing program level leadership, guidance and expertise to the US Clinical Operations staff assigned to complex Oncology clinical studies across a large portfolio of multiple phases and indications
  • Driving alignment across development programs, promoting knowledge sharing, and operational issue resolution through close collaborations with Operation Leads, Protocol Managers and Clinical
  • Leading a team of Site Managers and Sr. Site Manager(s) with their respective direct reports to build and maintain a high quality US Clinical Operations organization
  • Managing the hiring, development, coaching, mentoring, performance management and succession planning of staff
  • Working with Operation Leads and functional leads to align on department resourcing and staffing strategies to meet project deliverables and initiatives
  • Demonstrating strong knowledge of the development programs across the Oncology portfolio and ensuring in-depth understanding of therapeutic area strategies, disease areas and relevant external landscape
  • Building strong working relationships with peers, senior leaders, key stakeholders and external oncology networks to influence decisions and achieve results
  • Master or bachelor's degree in Life Sciences, Nursing or pharmacy with broad drug development and global clinical trials experience
  • Minimum of 10 years of experience in people and project management in the pharmaceutical, biotech or contract research organizations
  • Broad experience in leading Oncology programs
  • Previous experience managing people, coaching and developing others
  • Highly organized and motivated possessing excellent communication and interpersonal skills with the ability to develop and coordinate complex projects and initiatives
  • Demonstrated effective leadership, influencing skills and ability to work in a team environment
  • Strategic agility to apply in depth knowledge of clinical research to goals and objectives across the portfolio
  • And results oriented with proven track record in building strong collaborative relationships with internal and external stakeholders to manage BOW
  • 1603130
27

Senior Director Inspection Management Resume Examples & Samples

  • Provide global oversight of corporate priorities and strategies for inspection program according to each site’s needs
  • Provide leadership in the inspection management program at a global level
  • Ensure robust inspection management including inspection answer processes are in place globally and on sites
  • Responsible for independent compliance assessment of IO and R&D clinical batch manufacturing with Global Quality Directives and Health Authority expectations according to the PMG process
  • Ensure trending processes are established for GQA audits and regulatory inspections
  • Lead the metrics’ program and ensure its adequate management globally and at site level
  • Lead Global initiatives for improvement of compliance activities
  • Bachelor’s Degree in a scientific subject. Biology, Pharmacy and Microbiology would be preferred
  • Fifteen years direct experience in pharma/biotech manufacturing and quality environments/organizations with at least 10 years pertinent experience in Quality
  • A strong knowledge and proven expertise in compliance
28

Director of Expense Management Resume Examples & Samples

  • Manage month-end close processes including posting accruals, adjusting journal entries, and preparation of balance sheets
  • Oversee general accounting functions including expense management and reporting, balance sheet management, intercompany accounting, and cash management/ reconciliations
  • Responsible for developing solutions through advanced modeling and analytical techniques
  • Manage accounting functions for Accounts Payable, Treasury, Payroll and General Ledger
  • Manage the expense portion of internal and external auditors
  • Develop and manage effective financial and internal controls for the company
  • Responsible for quarterly 941 payroll reconciliation
  • Build, supervise and provide direction for the team and ensure the group has the necessary skills and knowledge to execute
  • BA/BS in Accounting or related field, CPA preferred
  • 4-6+ years’ experience in financial management
  • Previous Accounting Manager/Controller experience
  • Experience developing strong, data driven financial models and analytics to support expense forecast process
  • Excellent communication skills, and interpersonal/relationship building skills
  • Strong time management skills and ability to prioritize based on business strategies and objectives
29

Director, Ops Management Resume Examples & Samples

  • Possess strong organizational knowledge to facilitate collaboration
  • Ability to Lead the operationalization of CSO Vision including providing structure, coordination, organization and action planning
  • Ability to successfully assist in the design and planning stages of a strategy with input and guidance from the CSO
  • Possess strong process improvement skillset
  • Supports the management and execution of the plan to assist in on time delivery
  • Participates in both short and long-term planning for all aspects of the Company’s operations and growth
30

Director, Engagement Management Resume Examples & Samples

  • As the Director of EM you are the Success Leader and ultimately responsible for your team’s success and their successful deployment and implementation for all RealPage products
  • Design and execute strategic programs managing cross-functional teams and various product integrations
  • Train and support leaders & team members to replicate the leanings and successes from engagements so that others may benefit
  • Raise the bar for strategic thinking with everyone you interact with
  • Willingness to do what it takes and lead by example
  • BA/BS degree or equivalent experience within industry may be acceptable (MBA or advanced degree preferred)
  • You’re an improvement junkie; you are always thinking about how to make things better
  • Broad-based business and technology expertise with 5 years of consulting, management or business leadership experience with a track record of driving business development
  • High-energy and compelling vision with a proven track record of defining and delivering hew initiatives
  • Minimum of 5 years relevant project management work experience (PMP is preferred)
  • Expertise and experience dealing with large, complicated accounts at the most senior business level, preferably with recent direct hands-on executive experience
  • Experience with SaaS systems and/or complex project planning and prioritization
  • Capability as credible and effective C-level advisor/coach specifically around change management (cultural, business and technical)
  • Knowledge of RealPage products and platform features, integrations and best practices
  • Ability to work outside normal business hours at times depending upon workload
  • A desire and willingness to travel on a regular basis
31

Senior Director, OEM Management Resume Examples & Samples

  • Drive the implementation of strategy and plans and present to senior executives/SLT to drive key device roadmap and OEM decisions
  • Create OEM strategic leverage on OEM big bets beyond device activities
  • Serve as the key decision maker for inventory purchases above and/or below baseline sales/demand forecast
  • Collaborate with senior executive leaders across Marketing, Sales, Corporate Strategy, Engineering, Finance, Metro, OEMs (e.g. Apple, Samsung, Google, LG, Motorola, Amazon)
  • Globally source, negotiate, and select devices and accessories within defined commercial and technical specifications to drive customer sales, billions on network technology efficiencies, and optimized investment for $15B in annual device investment
  • Manage OEMs and internal functions through the development, test, and launch of all devices within the T-Mobile portfolio
  • Negotiate win-win promotional and contractual agreements with OEMs that balance TMUS marketing net add goals, OEM purchase goals, device quality, operating free cash flow inventory, payment terms, etc. to drive market and financial advantage to TMUS
  • Manage OEMs and internal parties to drive device quality and device performance in market
  • Bachelor’s degree required; Master's degree is preferred
  • Demonstrated leadership experience with increasing levels of responsibility
  • A hands-on leader with a “roll up sleeves” mentality
  • Strong business acumen and powerful negotiation skills
  • Analytical by nature. Deep knowledge and understanding of overall business and marketing objectives
  • Strong relationship building skills with the ability to work cross-functionally through a large, fast-paced and complex organization
  • Ability and willingness to travel, especially to APAC Region
  • An innovative thinker that can respectfully challenge status quo and drive change
  • Strategic acumen and problem solving skills with the ability to turn findings into executable plans
  • Proven skill in accelerating change; forward looking
  • Assertive and able to influence across all levels, including influencing others without direct position power
  • Demonstrated ability to build trust and strong cross-functional relationships across an organization to achieve common goals
  • An inspirational leader, mentor and motivator
  • Excellent verbal and written communication skills; a direct communicator who speaks with authority and conviction
  • Strong business acumen and demonstrated sound business judgment
  • Organizational agility and the ability to read the subtle nuances of a situation and react/plan accordingly
  • Ability to effectively prioritize projects and manage available resources
  • Thrives in a high pressure, fast-paced environment
32

Director BPM Management Resume Examples & Samples

  • Compile, consolidate, and organize best practices across all CSS roles and socialize best practices among relevant teams to ensure continuous improvement and learning
  • Proactively send out helpful knowledge materials to targeted internal stakeholders
  • Best in class definition and adoption of delivery standards and best practices across CSS
  • Better than benchmark improvement in various organizational delivery KPIs such as bounce rate and solution duration
  • Turnaround of delivery execution excellence in instances where delivery standards fall below quality standards and best practices
  • Leading transformation of delivery processes as support modernizes in line with digital transformation
  • Achieving better than benchmark employee experience
  • 10+ years of business leadership experience; self-motivated, confident working at a senior executive level and comfortable working in a matrixed organization
  • Demonstrated experience in leading organizations through to success - drafting right strategy, data savviness to influence delivery business through right customer feedback on support experience, working as necessary with employees at different levels to modify, investing effort in building right stakeholder partnerships, etc
  • Demonstrated skills in building organizational partnerships - across a complex stakeholder network in CSS
  • Demonstrated global communication skills, to ensure delivery teams are aware of and/are adopting best practices and blueprint guidelines
  • Demonstrated business acumen, enabling clear representation of analytical data in business language, to inform prompt, effective decision-making
  • Relevant Bachelor’s degree or experience commensurate with job expectations for this leadership position is required
33

Director of Funds Management Resume Examples & Samples

  • Demonstrated ability in funds management and knowledge of financial aid accounting practices
  • Demonstrated understanding of graduate and undergraduate student aid delivery process, including federal and state statutes and regulations
  • Experience with federal reporting requirements
  • Excellent communication skills, including the ability to exercise tact and discretion when dealing with students, families, and staff
  • Clear and precise written and oral communication skills
  • Demonstrated ability to set priorities, manage time and workflow and to manage multiple, concurrent high priority projects in a time-pressured environment
  • Experience in training and providing leadership to other staff
34

License Management Services Director Resume Examples & Samples

  • Builds, executes and communicates the vision and strategy for the specific area of responsibility, aligned to organization strategy
  • Drives license management results through leadership and talent management, including organization design, resource planning, recruitment, development and performance management
  • Drives execution of team charter through efficient processes, quality and productivity, enabling collection of compliance revenue and ensuring customer and partner satisfaction
  • Takes ownership of often complex issues, acting as the point of escalation for customer and partner situations, ensuring resolution of compliance issues
  • Identifies and/or drives innovation and change improvement initiatives aimed at increasing quality and productivity of auditing practices and standards
  • Promotes collaboration by building strategic partnerships with peer organizations at senior management levels, establishing support for the LMS organization, and driving adoption, improvement and optimization of LMS Services and Programs
  • Ownership of plans and objectives for assigned region/ segment
  • Business planning for assigned team, and contribution to higher level team business planning
  • Communication of results with reporting and data analysis activities to management and key stakeholders
  • Operating in line with Oracle processes/procedures
  • Personal development
  • University degree or equivalent combination of studies and experience
  • 15+ years overall experience including 5-8 years in people management is preferred
35

Director, Institutional Crisis Management Resume Examples & Samples

  • Solid understanding and in depth knowledge of safety and disaster/recovery procedures
  • Experience in managing and leading multiple projects and team members
  • Ability to lead, influence and earn respect of cross functional partners
  • Strong leadership and executive presence
  • Ability to analyze and resolve problems; action oriented with ability to make decisions and function effectively in stressful situations
  • Superior management and organization skills of complex, multifaceted projects, including the development of prevention and contingency plans
  • Demonstrated ability to lead, influence and motivate people at all levels of the organization
  • Strong analytical and decision making skills, including communicating risk and owning decisions made and outcomes
  • Excellent presentation and communication skills; Articulate and persuasive in both oral and written communication at all levels of the university
  • Ability to assess processes and systems to identify key control activities, determine whether they are functioning properly, and identifying and implementing corrective actions when indicated
  • Coach and motivate staff on personal and career development opportunities
36

Director, Segment Management, Global ALM Resume Examples & Samples

  • Analyze and implement tactical strategies to manage company’s interest rate risk
  • Lead the implementation and monitoring of approved investment strategies in liability segments
  • Work closely with the Reporting and Analysis team in ALM to prepare quarterly ALCO reports, analyze and monitor asset positions relative to target mix and benchmark limits
  • Manage regular bankers and top-up/down settlements for various liability segments
  • Determine hedging capacity and support quarterly filing for hedge accounting programs
  • Analyze financial and business implications of investment opportunities and proposals
  • Develop an understanding of tax, capital, liquidity, accounting and reserving in order to contribute to the balance sheet management solutions
  • Represent ALM in various ALCO working groups and act as ALM main contact for segment inquiries and problem resolution
  • Manage additional projects and ad-hoc requests as required
  • Key contacts: North American Portfolio Management, Group and Divisional Risk and Actuarial, Business Unit Inforce Management, Capital Management, Reinsurance, Finance, Investment Back Office
  • Advanced degree or certification required, with a background in Investments, Risk Management or Actuarial
  • FSA or CFA is an advantage
  • 5+ years of experience in the financial services or investment risk management environment
  • Strong leadership capabilities applied within team settings and with individual contributors
  • Ability to respond to changing demands from multiple stakeholders and prioritize needs while working under tight deadlines
  • Detail oriented with excellent analytical and problem solving ability
  • Ability to work effectively across various disciplines (Investment, Actuarial, Capital, Investment, Accounting and Risk)
37

Director, Wealth Management Services Resume Examples & Samples

  • Bachelor's degree in Finance/Financial Planning, Business Administration, Economics or Computer Science required; MBA a plus
  • 10+ years relevant experience in the financial services industry, including proven leadership
  • CFP® certification a plus
  • Excellent collaboration, communication and problem-solving skills, including the ability to influence executive leadership
  • Strong financial planning knowledge, planning tool and product expertise, and awareness of organizational, operational and systems interdependencies
  • Ability to apply financial planning knowledge to complex business problems and develop practical approaches for solving them
  • Ability to collaborate with WPPT team and channel partners to promote organizational alignment, accountability and disciplined decision-making
38

Director of Laboratory Management Resume Examples & Samples

  • Serving as the lead quality laboratory operations representative specializing in microbiology worldwide to implement harmonized manufacturing operations across Baxter labs
  • Develop innovative methods that will lead the industry in microbiology laboratory management
  • Developing streamlined processes and risk management programs for quality functions
  • Participating in company’s strategic planning process and develop the company’s quality management goals with different functional leaders
  • Provide guidance to lead competent authority and Notified Body meetings
  • Experience in biological, chemical, microbiological and engineering methods
  • Ability to influence internally and externally
  • Experience and ability to implement the right metrics to measurperformance (operations, financials, etc.)
  • Experience with turning around an organization and sustaining the results – developing a plan and achieving results over an extended period of time
  • Highly motivated with excellent written and verbal communication skills and strong analytical and leadership skills
  • BS in a scientific or engineering discipline and an advanced degree (MS, PhD) is required
  • Minimum of 10 years’ experience in managing teams within a matrix organization and laboratory GLP/GMP management with increasing scope including global responsibility and quality assurance in multiple companies
  • 7 years management experience
39

Director of Laboratory Management, Chemistry Resume Examples & Samples

  • Serving as the lead quality laboratory operations representative specializing in chemistry worldwide to implement harmonized manufacturing operations across Baxter labs
  • Develop innovative methods that will lead the industry in chemistry laboratory management
  • Developing and executing quality assurance, continuous improvement, regulatory strategies and programs under a GMP and GLP environments
  • Communicating quality reports to VP of Laboratory Management and the VP of Quality
  • Knowledge of Method Validation guidelines, GLPs, GMPs, FDA, ISO, MDD regulations
  • Experience with FDA and other MOH inspections
  • Talent management experience of coaching and developing laboratory managers in a matrixed environment
  • Demonstrated ability to standardize the way people use the data (interpret the grey areas) to ensure avoidance of committing alpha or beta errors
  • Preference for candidates with a 6 Sigma Black Belt Certification
  • Sense of urgency, ability to navigate barriers and influence people
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Director of Transaction Management Resume Examples & Samples

  • Actively participate in the structure and pricing of contracts and transactions to ensure an economically sound and beneficial outcome for customers while maximizing the Company’s profitability
  • Actively and strategically manage and participate in the proposal strategy with Sales Representatives and Sales Management
  • Collaborate with Legal and Sales Management for any new contract negotiations ensuring a beneficial financial outcome for the Company while promoting a long-term relationship with each customer
  • Responsible for the proper approval of customer transactions as documented on the Sales Transaction form (S/T) and Asset Disposition audit reconciliation
  • Responsible for signing and executing customer contracts as a representative of the Company
  • Responsible for coordinating, communicating and negotiating workout situations with appropriate syndicate investors and Senior Credit Management
  • Participate in executive-sponsored leadership programs, as appropriate
  • Effectively partner with other department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance
  • Possess a mindset of continuous process improvement while holding yourself and others accountable
  • Challenge and coach sales personnel to ensure decisions support Winthrop's strategic imperatives and are in alignment with our mission, vision, and values
  • Support the syndication process and generate and maintain relationships with syndicate investors
  • Indirectly manages and influences National Sales force, Credit and Legal teams
  • Oversees and has full responsibilities for the economics of all transactions
  • Minimum four-year college degree in finance, accounting, management, legal or equivalent background and training
  • Ten years of finance, accounting , credit, sales or legal experience within the commercial financial services industry
  • Management of sales, pricing, and/or financial deal structures
  • Strong analytical, mathematical and creative problem solving skills
  • Proven ability to evaluate the big picture while being detail orientated
  • Experience in reviewing client contracts
  • Strong written and verbal communication skills with C-level executives
  • MBA and/or CPA
  • Technology, and Software Industry experience
  • Direct or indirect Healthcare market experience
  • Exposure to financial services products including specialty lease solutions
  • Self-motivator with high emotional intelligence and interpersonal skills
  • Possess the ability to influence internal and external customers through collaboration,
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Director, Self-directed Capa Management Resume Examples & Samples

  • A minimum of a Bachelor’s degree (or equivalent degree) in a life science, natural science or business is required
  • An advanced degree (MD, PhD, MSc, or PharmD) would be desirable
  • A minimum of 10 years’ experience in an applicable compliance field and/or the equivalent time and training/experience in a related R&D area (GxP regulated discipline) is required
  • Knowledge of the global drug development process, including current functional GCP compliance regulations is required
  • Expert knowledge of quality and risk management terminology and proficient knowledge of scientific terminology is required
  • Experience working with multidisciplinary and cross functional leaders from R&D, Medical Safety, Regulatory and Quality functions is required
  • Strong understanding of the overall CAPA process is required
  • Experience managing people with ability to select and motivate professional colleagues
  • Fluency (both oral and written) in English is required. Fluent means that you are completely comfortable communicating on a detailed, professional level
  • The position will be based at any of the following Janssen sites: Malvern or Spring House, PA; Raritan or Titusville, NJ; Leiden or Tilburg, Netherlands; Beerse, Belgium or High Wycombe, England. Position may also require up to 25% travel depending on business needs.R&D
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Director, Transaction Management Resume Examples & Samples

  • Engage and manage co-brokerage relationships as appropriate
  • Interface and integrate with other JLL services lines to deliver optimal results
  • Accurately follow processes that include funding analysis and transaction activity reporting
  • Identify and propose practices and procedures that increase productivity
  • Ability to think strategically and act proactively
  • Professional, high energy individual with strong interpersonal skills
  • Team oriented and superb client management skills
  • Solid Microsoft Office Suite (Word, Excel, PowerPoint, Access and Outlook) skills
  • An undergraduate degree with quantitative coursework (e.g., Economics, Math, Finance, Accounting)
  • Experience with Virtual Premise is a plus
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Director Site Management Resume Examples & Samples

  • Focus on main principle Safety, especially increasing safety awareness on site
  • Close cooperation and agreement with Director Construction Region, as well as joint establishment of short- and longer term targets for the Site Management discipline
  • Close operational and disciplinary leadership over mentioned employees, as well as responsibility for target-oriented incorporation of new employees, conducting professional- and personal development discussions and the enabling of coaching and further development
  • Resource management; Planning and Scheduling of internal and external resources; specifically with respect to Site Managers
  • Support for the strategic orientation of Vestas with respect to the use of external resources
  • Scalability concept
  • Responsible for the adherence to legal and operational rules and guidelines
  • Continuous optimization of processes and work processes, including pro-active interface management
  • Technical education with additional qualifications
  • Well-founded professional experience of at least several years in the field of assembly/production and also with management experience
  • Good command of English, both written and verbally
  • Good knowledge in using IT-Applications (MS Office and Databases)
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Director R&D Alliance Management Resume Examples & Samples

  • Launch and manage alliances to provide a single point of contact between Sanofi and their strategic partners
  • Take the lead on issues to ensure alignment within Sanofi and with partner
  • Ensure that plans and actions are consistent with alliance strategy
  • Develop joint alliance goals and operational principles ( e.g. decision-making, communication, issue resolution)
  • Manage and direct alliance governance activites including defining governance structure and supporting joint committees
  • Maintain a collaborative work environment externally and internally with cross-fuctional teams and management
  • Support Business Development in new deal negotiations by providing guidance on operational terms of the contract, including governance structure, launch, communication and reporting
  • Propose re-negotiation and amendment of the contract as necessary for respected alliances
  • Lead renegotiations for minor changes to the contract, amendments or MTAs, if necessary
  • Ensure the cross-functional project team understands the contract and operational principles of the alliance
  • Be the key liaison to Legal, Finance, IP and other central units for the alliance
  • Proactively track, communicate and manage key milestones to ensure contractual compliance
  • Identify potential issues at early stages, support resolution and effective decision making, including dispute resolution per contract if warranted
  • Define key success factors and performance indicators for the alliance
  • Oversee the alliances
  • Develop deep understanding of the contractual framework of the alliance and the implications for sanofi
  • Solve contractual questions that participants of the alliance may have (in all aspects)
  • Act as the interaction point with various department such as R&D, Legal, BD, Patents, Finance, Global Business Unit Alliance Management
  • Manage the relationship. This includes relationship analysis, the ability to look at it from both sides and helping to create win win solutions for both parties
  • Ensure that the alliance is following the contractual framework which has been put in place and that all milestones and obligations are met
  • In coordination with sanofi (co-)JSC-chair of the collaboration, prepare and follow-up JSC meetings
  • Generate in a timely fashion the appropriate agenda
  • Ensure availability of key staff/members on both sides
  • Prepare and conduct pre-meetings and debriefing meetings as appropriate
  • Execute the JSC and any sub-team meetings as appropriate
  • Write timely meeting minutes and follow up action items
  • Set up and take care of joint documentation
  • Provide timely updates on key alliance deliverables and KPIs to R&D management
  • Present alliances at the R&D reviews as appropriate
  • Ensure clear understanding of the contract to the project team
  • Alert management of any upcoming issues including but not limited to financial deviations
  • A Scientific Degree (BS, MSc, PharmD) is a must
  • Minimum of seven (7) years’ experience in a relevant professional environment
  • Position requires broad scientific expertise
  • Experience in project / program management, contract management and /or alliance management in healthcare industry
  • Experience working with academic institutions and key opinion leaders
  • The candidate should have strong leadership through influence skills, highly motivated, results driven and well organized with proven ability to lead cross-functional teams in a complex matrix environment
  • The candidate should have excellent communication (oral and written), negotiation, and proactive problem solving skills and have demonstrated ability to build strong trusting relationships with external and internal partners
  • Ability to understand the terms and conditions of agreements (intellectual property provisions, publication language, long term obligations, etc.) are important
  • Languages: English, spoken and written
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Director Segment Management Resume Examples & Samples

  • Develop and execute Segment Management strategy for a specific market area. Participate in developing the short and long range operating objectives for the segment
  • Facilitate action to accomplish market area strategy and revenue goals by working in a matrix across the organization (finance, solution lines, marketing, sales, pricing, etc)
  • Work in conjunction with broader marketing organization to direct the development of marketing programs designed to drive revenue in Market Area. Provide input into an overall marketing plan to achieve maximum revenue growth in support of the LN segment strategy
  • Accountable for revenue objectives in the specific market area
  • Partner with sales and pricing teams to assist with account negotiation process, potentially including exceptions, strategy, pricing, product bundling, etc
  • Responsible for ensuring through the market area strategy, the appropriate product portfolio mix and appropriate positioning. Provide insight for new product concepts based on market area input and existing product modifications in line with the market area needs
  • Direct the analysis for specific near term market opportunities determined to be of major importance to the market area and/or overall Segment area
  • Develop and recommend sales channel strategy utilizing market research and other relevant data
  • Establishes and maintains appropriate communications within and between various functional areas within the market area of responsibility
  • Works with pricing team to develop processes, recommend pricing actions, and creation of promotional programs in support of segment strategy and revenue plan
  • Requires an MBA or equivalent professional achievement
  • Requires a minimum of 5+ yrs. related technical and professional experience. 3. Skills required include business acumen, strategic planning, creativity, highly developed leadership and interpersonal skills, quantitative analytical abilities and outstanding communication skills. Sales experience/knowledge a strong plus
  • The ability to work effectively within a matrix organization
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Senior Director, Alliance Management Resume Examples & Samples

  • 10 years experience in the pharmaceutical industry with knowledge of drug development and commercialization Three years experience in the management of alliances
  • Ability to navigate and be successful in a global, fast-paced, matrix work environment to coordinate and build consensus among multiple parties / functions / groups
  • Excellent verbal and written communication skills including the ability to clearly formulate and articulate decisions and actions
  • Expert interpersonal skills with demonstrated ability to effectively manage across corporate hierarchy and functional areas
  • Demonstrated ability to collaboratively manage cross functional teams
  • 12+ years of pharmaceutical industry experience. Experience managing partnerships related to development and commercialization of pharmaceutical products
  • Experience working in or with multiple functional areas within a pharmaceutical organization
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Director, Alliance Management Resume Examples & Samples

  • Develop and manage collaborative relationships with multiple external partners, functioning as the point of contact between partners and internal program team members
  • Ensure key milestones are achieved for the alliances
  • Guide development of agendas for joint steering committee meetings, facilitate meetings, and prepare meeting minutes including documenting key decisions taken at these meetings
  • Generate program status updates for internal meetings and communications
  • Proactively identify potential program risks and issues, working with internal team leadership and external partners to resolve in a mutually beneficial manner
  • Responsible for ensuring that program objectives and activities are undertaken as set forth in partnership agreements
  • Work closely with a variety of functions, including but not limited to Clinical Operations, Regulatory Affairs, Commercial and Legal
  • Help build a vision for Alliance Management at AMAG as we continue forming additional alliances through business development activity
  • 10+ years’ experience in the pharmaceutical industry, with working knowledge of clinical development, manufacturing, regulatory, and commercialization processes
  • Demonstrated leadership capabilities and experience managing strategic partnerships in a collaborative manner
  • Proven program/project management skills
  • Proven negotiation capabilities and track record of conflict resolution
  • MS or MBA preferred
  • High degree of personal integrity and strong ability to work collaboratively and effectively in a fast-paced, flexible, team-based environment
  • Strong interpersonal skills and communications style that will develop confidence not only internally among colleagues and the leadership team, but also externally among strategic partners
  • Attention to detail, well organized, and sound business judgment
  • Excellent abilities as a relationship builder and demonstrated negotiation skills
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Director, Site Management Resume Examples & Samples

  • Develop and lead a team of Site Managers and SEO Program Managers who drive optimized customer experiences across 20+ Microsoft.com corporate web sites by
  • Work effectively in a fast-paced, matrixed environment. Knows what it takes to create and sell-through a strategy
  • Thoughtful, decisive and diplomatic when prioritizing and contracting with partners and stakeholders
  • Strategic understanding for communicating across demographics, cultures and national boundaries
  • Defined programs that put the customer experience first and have the numbers to show it
  • Ability to provide swift support during potential urgent or escalation scenarios
  • Adept at directing/motivating teams and managing/developing individuals
  • Willing to do things in new ways, and thrive in challenging and dynamic environments
  • Looking for a fun, energetic team where you can put all this into action, take your skills to the next level and have a measurable impact
  • 8+ years of leadership experience in digital marketing, website experiences, direct marketing, marketing communications and related disciplines
  • Strong track record for architecting strategy, measuring results, achieving through teamwork and collaboration, influencing without authority, resolving conflict, managing and developing direct reports, and gaining visibility for your team’s results - via strong oral and written communication
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Director, Provider Management Resume Examples & Samples

  • Responsible for the strategic planning and management of MCMF’s contract negotiations, documentation and relationship management including ensuring network physician/providers are adequately trained and satisfied with working with applicable entities. Advises and provides guidance to other emerging Memorial markets on contracting standards, which may include contract template review and input to senior management on recommended strategies, as well as involvement in specific negotiations and documentation
  • Collaborates with other departments to develop assessment and communication tools to monitor performance of the agreements and other information critical to the organization and oversee the review, negotiation, implementation and maintenance of capitation and fee for service contracts and related materials consistent with organization’s strategic goals, business and marketing plans
  • Oversees the proper set-up and inclusion of the various products within each Health Plan and the maintenance of Health Plan websites/rosters to ensure timely and accurate information of MCMF providers
  • Responsible for leading the department teams to increase effectiveness and implement strategies for department in order to improve relations with outside network providers and internal departments
  • Directs the contracting and provider relations staff. Oversees the day-to-day productivity of the department and provide leadership and guidance to Managers with interviewing, hiring, evaluations, training, staff development, employee engagement and resolution of issues
  • Responsible for preparing and adherence to department budgets
  • Oversees or provides direction of all Managed Care portal related business functionality including understanding and providing guidance with workflow issues particularly in the area of referrals. Ensures that staff are working with IS Department to improve Managed Care provider portal functionality and overall content
  • Oversees or provides direction on analysis of performance of provider contracts and collaborates with executive management on opportunities for lowering the cost of providing medical services using contractual relationships
  • Keeps informed on new provider compensation strategies or methodologies such as capitation, bundled payments, and pay for performance opportunities or other means of compensation incentives to engage providers with MemorialCare strategies
  • Collaborate with management and staff from other departments to develop standard processes, resolve issues and further the business goals of the company
  • Collaborates with IT on contract maintenance issues ensuring fee schedules are updated in conformance with contract requirements including consulting with MemorialCare IT Epic Tapestry subject matter experts on implementation of new contractual terms
  • Advise senior management on provider network strategies (develops, executes and maintains) to meet the needs and goals of physician groups and Hospitals
  • Oversee the negotiation and renegotiation of provider contracts and letters of agreement
  • Ensure data integrity in the EPIC managed care system in regards to provider pricing and provider demographics
  • Oversee provider inquires as it relates to contract/claims issues and works with providers and office staff to ensure claims are paid according to contractual terms
  • Works in concert with medical management and marketing to develop strategies to meet market growth and medical cost targets
  • Perform any additional/miscellaneous duties (not inclusive of job description) as requested by management team and within scope of knowledge/ability
  • Bachelor degree in Business Administration, Health Care Administration or related field. Masters degree preferred
  • Minimum of 10 years’ experience in management role (s)
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Director, Market Management Resume Examples & Samples

  • Focus primarily on leading a multiple-level team within Market Management and regional accounts, and acting as the regional representative for internal or external EI initiatives
  • Executes on leadership strategy and aims to meet or exceed plan number
  • Plays a leading role in implementing cross-functional Expedia activities• Gains deep insight into the market through establishing long-term relationships with external partner, and delivers intelligence into internal competitive tools
  • Guides Market Managers in prioritizing opportunities for revenue growth and supports negotiations in the field when beneficial
  • Participates in industry events and speaking engagements to share deep industry knowledge, forming long-term, influential relationships in the process
  • Focuses on developing mutually beneficial internal relationships across the company functions in the pursuit of innovative opportunity development
  • Drives internal, cross-functional navigation to facilitate and solve issues encountered by team
  • Influences external decision makers to partner with Expedia and to expand Expedia’s industry influence within various markets
  • Leads the organization by communicating strategy and market insights, developing an agile work environment, identifying and coaching talent, and building external and internal pipeline
  • Bachelor Degree; MBA or other post graduate qualification desired
  • 6-8 years dynamic sales experience in handling geographically dispersed organizations, ideally in the hospitality or travel industry
  • Solid Revenue Management experience
  • Previouse experience in Sales for a large hotel chain
  • Past success in mentoring and building sales organizations that cater to long term customer relationships
  • Monitor and successfully lead individual market place success with the core goal of exceeding weekly and monthly sales and revenue targets
  • Develop and execute market place initiatives with a strong eye on maximizing margin opportunity, obtaining inventory, and driving long term relationships with our supply partners
  • Advance working skills in Microsoft Excel
  • Strong focus on “team” with a “get it done” attitude
  • Experience working in a flexible, fast paced ever changing andand challenging environment
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Director / Management Company Resume Examples & Samples

  • Gathers, analyzes and interprets data to draw conclusions and/or recommendations
  • Facilitates working sessions with constituents to obtain necessary project information or guide team in project execution
  • Writes, depicts and presents deliverables in a logical, clear and concise manner for various audiences within and outside of the System (e.g. senior management, boards, physicians, hospital administration, operations)
  • Demonstrates thought leadership by acquiring and maintaining industry and market intelligence on local, regional and national healthcare issues impacting the System
  • Uses analyses to identify potential efficiency gains, economies of scale and productivity enhancements
  • Develops strategic priority management action plan (MAP) facilitation and strategic/financial planning analyses, evaluations and market assessments
  • Directs projects leveraging trends data and best practices as well as leads portions of a new hospital partner management action plan (MAP) development and tracking
  • Facilitates pre and post-merger/acquisition/joint venture analyses, including evaluation of market and financial position to assess maximum growth opportunities, business plans for existing and new operations and service lines being considered by the system, system metrics development and scorecard management. Facilitates various performance enhancement methodologies such as Rapid Action Change Event (RACE), LEAN, Six Sigma, PDSA and/or 100 Day Volume Campaigns, Certificate Of Need and regulatory filing, contesting and other follow-up