Customer Business Analyst Resume Samples
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Customer Business Analyst Resume Samples
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RS
R Spinka
Rylan
Spinka
2926 Irwin Square
Detroit
MI
+1 (555) 549 8219
2926 Irwin Square
Detroit
MI
Phone
p
+1 (555) 549 8219
Experience
Experience
Chicago, IL
Customer Business Analyst
Chicago, IL
Gerlach, Brekke and Kshlerin
Chicago, IL
Customer Business Analyst
- Design, develop, recommend and implement performance metrics to shape and support customer measurement, analysis and reporting
- Assist in the development of new item presentation materials for Selling Teams
- Work with sales team to provide accurate forecasts based on trends and insight
- Assist in the development of selling stories including sales insights for the retailer
- Develop and maintain performance tracking reports for the brand/category, new items, key initiatives, and competition
- Develop and improve upon existing MS PowerPoint templates to drive consistent branding and engagement for client-facing materials
- Leadership, execution and development
Chicago, IL
Customer Business Analyst, Sterilmed
Chicago, IL
Lowe-Lubowitz
Chicago, IL
Customer Business Analyst, Sterilmed
- Addressing contract / Purchase Order / Order related inquiries including project management and reporting
- Developing and leading cost saving calculator preparation / analysis with a strong bias towards customer deadlines
- Driving process and business improvements across key accounts in line with JJMDC and Sterilmed strategy
- Supporting Strategic Account Managers on business proposals / savings opportunities
- Implementing business strategies with new and existing accounts
- Resolving and handling customer issues / questions
- Handling invoice reconciliation between multiple parties
present
New York, NY
Senior Customer Business Analyst
New York, NY
Greenholt, Eichmann and Baumbach
present
New York, NY
Senior Customer Business Analyst
present
- Collaborate with Field Sales and the Internal Bayer Organization to assist the Customer Selling Owner in the following areas
- 4 P’s (promotional, placement, product/ assortment, pricing)
- Develop and maintains performance tracking reports for the brand/category, new items, key initiatives, and competition
- Develop and maintains weekly POS/Shipment reports to inform and track business trends on achieving annual, quarterly, and monthly sales goals
- Provide input on opportunities to improve profit and gross sales volume based on analysis of base and promotional pricing; promotional events, spending, forecasting, sell-through and volume
- Assist in the development of new item selling presentations for Customer Selling team
- Launch distribution goals
Education
Education
Bachelor’s Degree in Accounting
Bachelor’s Degree in Accounting
Rutgers University
Bachelor’s Degree in Accounting
Skills
Skills
- Ability to work well and collaborate with others to achieve high quality results
- Strong communication skills with the ability to adapt style and content appropriately for the audience
- Ability to learn how to integrate data from a variety of sources to develop impactful customer specific selling stories in support of key category business building initiatives
- Desire to gain experience with analysis of syndicated data (scanner, HH panel, Spectra, etc) leading to key insights and business recommendations on distribution, assortment, pricing, and promotion
- Strong customer service focus and good business acumen to drive the business forward
- Develops knowledge of broad tool set and then understanding of how to apply the complete tools set to each potential business opportunity
- We are looking for candidates who have business relevant work experience, with demonstrable skills in the following areas
- Ability to work with sales team to support the customer’s business teams
- Excellent analytical, organizational, problem solving, influencing, networking and communication skills
- Ability to multitask and work in a dynamic and changing environment, either independently or in a team
15 Customer Business Analyst resume templates
Read our complete resume writing guides
1
Customer Business Analyst Resume Examples & Samples
- Bachelor or Masters degree, in Business or Supply Chain Operation concentrations preferred
- Experience working in business operations and sales organizations a plus
- Working knowledge of Excel
- Excellent communication and collaboration skills
- Ability to synthesize complex data into a clear actionable conclusions
- A 'can-do' approach and attitude, willingness to take informed risks in order to achieve desired organization and Intel goals
- Ability to quickly digest complex problems and drive multidisciplinary solutions across multiple organizations
2
Customer Business Analyst Resume Examples & Samples
- Bachelor degree or MBA, Business or Supply Chain Operation concentrations preferred
- Advanced working knowledge of Excel
- Innovative and self-directed
- Flexible with strong change management skills
3
Customer Business Analyst Resume Examples & Samples
- University graduate with more than 3 years of relevant business experience, experience in multinational companies is a plus
- Be customer oriented, team player and fast learner
- Ability to manage multitasking and to work in a dynamic and changing environment independently
- High proficiency in PC and hands-on experience in Microsoft Office
- Excellent command of spoken and written English and Mandarin, Korean would be Plus
4
Customer Business Analyst Resume Examples & Samples
- Provide effective and actionable data to sales team in order to identify and realize all potential sales opportunities. ·Data provided should help develop programs to drive both promotional and basic stock businesses
- Analyze data from multiple sources to generate effective pre-promotion forecasting and planning, and post-promotion analysis to measure promotion effectiveness. Monthly Reporting
- Provide all requested information in an accurate timely fashion
- Assess competition and identify trends within marketplace
- Bachelors Degree plus 3 years (or MBA plus 1 year) of business experience in Sales, Category Management or Retail Management
- Experience analyzing Consumer Packaged Goods (CPG) data for a multi-store chain/ multi-channel distributor
- Strong analytical ability, attention to detail, and organizational/ time management skills
- Effective oral and written communication skills
5
SCA Customer Business Analyst Position Resume Examples & Samples
- Responsible for the support of the Marketing and Sales Product Line, Customer & Dealership Portfolios
- Analyze new customer requirements
- Responsible for estimating development effort
- Create development documentation
- Support application development utilizing the Unified approach
- Provide leadership to the development team
- 8+ years of professional experience in IT applications development
- Experience in leading others, and managing workload assignments
- Documented experience in writing clear and comprehensive requirements and process documentation
- Proven experience in leading client meetings in order to gain a thorough understanding of their Business Requirements
- Strong ability to compile and present the results of gathering requirements and subsequent solutions
- Strong active listening skills to fully understand client requirements
- Strong negotiation skills to navigate through competing application objectives
- Strong analytical skills using various techniques such as root cause and business process analysis
- Strong use case modeling and prototyping
- Solid data analysis and process modeling
- Solid understanding of technology and the software development process
- Ability to pick up technical concepts easily and keep up with trends (i.e Social Media)
- Proven excellent interpersonal and communication skills, including verbal, written, and listening
- Collaboration and relationship building across the organization
- Should be able to work independently as well as a part of the team; working with minimal direction
- Strong commitment to quality
- Proven ability to deliver under pressure with a high degree of customer satisfaction
6
Voice of the Customer Business Analyst Resume Examples & Samples
- Strong analytics
- Management systems / Continuous process improvement
- Strong collaboration
- Project / Change management
- Logistics experience a plus
7
Customer Business Analyst Resume Examples & Samples
- University graduate
- Excellent command of spoken and written Japanese and English. Japanese is MUST
- Expected to become proficient with SAP and tools used to assist managing business
- High proficiency in PC and hands-on experience in Microsoft Office, esp. Excel and Powerpoint
8
Sca-customer Business Analyst Resume Examples & Samples
- Perform analysis on production issues as appropriate
- 6+ months’ experience using Microsoft Excel, including pivot tables
- Strong written and oral communication skills
- Strong presentation skills with the ability to present to all levels of IT management
- Demonstrated capability to work well in a team with members from different fields of study
- Ability to take initiative, work independently, and manage multiple concurrent high priority assignments
9
Customer Business Analyst Resume Examples & Samples
- Assist in the development of annual national, customer or channel specific trade plans by brand/category, focusing on Bayer brand business goals and Customer Requirements. May assist Customer Business Manager in presenting these plans
- Mine all data sources including consumer/shopper insights and syndicated data to provide insights that help in the development of the four sales controllables
- Bachelors of Business Administration or equivalent studies in economics/management helpful with a minimum of 2 years’ of relevant business experience ideally within consumer package goods industry or equivalent combination of education and/or experience
- Incumbent should have strong skills around sales data analysis and reporting; capable of producing, analyzing and interpreting various reports and syndicated data
- Strong computer literacy skills, proficiency in Microsoft Office, specifically MS Excel and PowerPoint
10
Customer Business Analyst Resume Examples & Samples
- Assist in the development of annual national, customer or channel specific trade plans by brand/category, focusing on Bayer brand business goals and Customer Requirements
- Mine all data sources including consumer/shopper insights and syndicated data to provide insights that help in the development of the four sales controllables: Promotional, Pricing, Distribution, Shelving
- Conduct competitive analysis and category reviews to identify distribution, pricing, and promotional gaps and provides account recommendations based on findings. Helps to identify opportunities to increase volumes and decrease cost to improve ROI of all activities
- Collaborate with Field Sales and the Internal Bayer Organization to assist the Customer Selling Team in the following areas: 4 P’s (promotional, placement, product/ assortment, pricing), Timing, Trade activation needs, Customer response, Competitive Intelligence
- Assists in the development of new item presentation materials for Selling Teams: Launch distribution goals, Promotional strategies and tactics, Shelving objectives, Shopper strategies and tactics, Pricing objectives
- Assist in the development of selling stories including sales insights for the retailer
- Assist in reviewing sales performance, insights data, key initiatives, and new item launches with the customer to ensure robust plans are in place and being executed
- Develop and maintain weekly POS/Shipment reports to inform and track business trends on achieving annual, quarterly, and monthly sales goals. Develops and maintains performance tracking reports for the brand/category, new items, key initiatives, and competition
11
Customer Business Analyst Resume Examples & Samples
- Keen knowledge and understanding of customer, consumer, and shopper to develop reporting tools that facilitates the uncovering of insights and opportunities for the organization
- Design, develop, recommend and implement performance metrics to shape and support customer measurement, analysis and reporting
- Manage day-to-day customer team needs and ensure deliverables are executed in an accurate and timely manner
- Support and/or lead analytical projects by leveraging a broad set of analytical data/tools (e.g. Nielsen MarketTrack, Homescan, Cross Outlet Facts, Spectra, Feature Vision, and customer specific data) to identify/assess business opportunities and address key business challenges
- Deliver integrated insight rich analysis to identify business trends and opportunities, and provide strategic recommendations to drive growth, control costs and predict customer behavior
- Work collaboratively with the Revenue Management team to develop and implement plans that deliver optimal execution against customer strategies. This includes pricing strategy, promotional analysis, assortment optimization, new market opportunities; competitive analysis, and product productivity
- Identifying, verifying, evaluating and validating hidden patterns in customer/consumer data, formulating and executing queries, while working closely with the sales and finance partners within the business unit to understand data availability and attributes
- Minimum of a University Degree is required, a concentration in business administration, marketing, statistics, mathematics, economics, information management or related field is preferred
- Minimum of 3 to 5 years of experience in CPG Marketing analytics (campaign performance analysis, ROI, segmentations) is required. Previous experience in Brand Management, Sales Strategy or Category Management is an asset
- Strong understanding of key syndicated data (i.e., Nielsen Answers, Market Track, Homescan) is required. Experience working with Retail Link is an asset
- Superior analytical and problem-solving abilities and familiarity with business information generation and analysis methods required. Proven ability to condense analysis into actionable insights
- Excellent interpersonal and communication skills (oral and written), including the ability to explain and simplify concepts and technologies to business leaders, as well as business concepts to technologists
- Demonstrated strength in partnering with internal/external contacts to generate mutually beneficial, long-term opportunities and influencing/negotiating win-win outcomes
- Proficiency with MS Office applications (Excel, PowerPoint, and Word) is required
- This position is located in Markham, Ontario
12
Senior Customer Business Analyst Resume Examples & Samples
- Responsible for supporting “top priority” brands/categories; break traditional patterns of thought by generating and recognizing imaginative, workable solutions to situations and problems
- Assist in the development of annual national, channel or customer specific trade plans by brand/category, focusing on Bayer brand business goals and customer requirements
- Mine all data sources including consumer/shopper insights and syndicated data to provide insights and recommendations that help in the development of the four sales controllables
- Pricing
- Distribution
- Shelving
- Collaborate with Field Sales and the Internal Bayer Organization to assist the Customer Selling Owner in the following areas
- 4 P’s (promotional, placement, product/ assortment, pricing)
- Timing
- Competitive Intelligence
- Conduct competitive analysis and category/brand reviews to identify distribution, pricing, and promotional gaps and providing actionable account recommendations based on findings
- Provide input on opportunities to improve profit and gross sales volume based on analysis of base and promotional pricing; promotional events, spending, forecasting, sell-through and volume
- Assist in the development of new item selling presentations for Customer Selling team
- Promotional strategies and tactics o Shelving objectives
- Pricing objectives
- Provide analysis to identify key distribution, pricing and placement opportunities that can grow the business
- Review sales performance, insights data, key initiatives, and new item launches with the customer to ensure robust plans are in place and being executed. Provides key learnings to the customer and tracks results against the annual joint business plan. May get strategically involved with Category Management initiatives
- Perform ad hoc analysis as requested by the customer or Bayer selling team
- Develop and maintains weekly POS/Shipment reports to inform and track business trends on achieving annual, quarterly, and monthly sales goals
- Develop and maintains performance tracking reports for the brand/category, new items, key initiatives, and competition
- Provide mentorship to the junior analysts on the team to ensure strong skill development
- Bachelors of Business Administration or equivalent studies in economics/management helpful with a minimum of 3 years’ of relevant analytical/business experience ideally within consumer package goods industry or equivalent combination of education and/or experience
- Strong skills around sales data analysis and reporting; capable of producing, analyzing and interpreting various reports and syndicated data; should include strong understanding of the various analytical resources (such as syndicated data, customer movement, sales tracking reports, etc.)
- Excellent written and verbal communication skills that allow for clear and concise presentations
- Highly organized with strong attention to detail; results-oriented, customer-focused and must be able to manage and prioritize multiple projects effectively
- Advanced computer literacy skills, specifically MS Excel and PowerPoint
- Experience in the application of marketing research information (IRI, Nielsen, and Custom) as related to 4 sales controllables
13
Customer Business Analyst Resume Examples & Samples
- Own end to end on-boarding process for EDI for new and existing customers; EDI mapping documentation
- EDI sales order processing (importing, changes, label printing, release to picking)
- Work collaboratively with IT support team and the sales organization to prioritize and implement EDI initiatives in support of our customers
- Proactively identify customers and opportunities to convert accounts to an EDI model
- Provide In Full On Time (IFOT) reporting to enable accurate assessments of key performance indicators to drive actions and decisions for continuous improvement across all channels
- Support the Deliver for Fee (DFF) business by running open DFF monitoring reports used to improve ship confirmation by our Wholesale Distributors (WDs)
- Monitor lead time for warehouses by customer to assure that we are meeting the contractual obligations with customers and retail partners
- Serve as liaison for issues and escalations between the Global Business Service Center and Supply Chain to insure minimal reputational and financial risk to the business
- Represent the voice of the customer on projects (new product launches, packaging revisions, and supply chain network changes) to insure the transition is seamless and is beneficial to our customers
- Strategic customer support: understanding of customer offer, customer needs and desire to exceed their expectations
- Rigorously monitor customer complaints and product returns to insure resolution is timely and adequate root cause analysis has been completed. Publish monthly dashboard to management and provide recommendations for improvements
- Monitor key performance indicators that were identified to insure a quality customer experience in order to challenge cross functional teams (supply chain, global business service center, finance, etc.) to improve service levels
- Demonstrated ability to provide insight and commentary on data collected
- Excellent problem solving and decision-making skills; attention to detail and well organized
- Ability to lead others and influence cross-functional teams
- CPG experience
- Minimum of 5 years’ experience in customer service, supply chain, or sales
- Familiarity with Retail Order Portals and 3rd Party EDI
- Advanced knowledge of the sales order process is required including EDI
- Self-starter, quick learner, and ability to multi-task, works well in a high pressure environment
- Ability to communicate across all levels of the organization
14
Customer Business Analyst Resume Examples & Samples
- Promotional
- Conduct competitive analysis and category reviews to identify distribution, pricing, and promotional gaps and provides account recommendations based on findings. Help to identify opportunities to increase volumes and decrease cost to improve ROI of all activities
- Collaborate with Field Sales and the Internal Bayer Organization to assist the Customer Selling Team in the following areas
- 4 P's (promotional, placement, product/ assortment, pricing)
- Trade activation needs
- Customer response
- Assist in the development of new item presentation materials for Selling Teams
- Launch distribution goals
- Promotional strategies and tactics
- Shelving objectives
- Shopper strategies and tactics
- Develop and maintain weekly POS/Shipment reports to inform and track business trends on achieving annual, quarterly, and monthly sales goals
- Develop and maintain performance tracking reports for the brand/category, new items, key initiatives, and competition
- Bachelors of Business Administration or equivalent studies in Economics/Management helpful with a minimum of 2 years' of relevant business experience ideally within consumer package goods industry or equivalent combination of education and/or experience
- Knowledge of syndicated sales reporting databases such as Nielsen and IRI preferred
15
Customer Business Analyst, Sterilmed Resume Examples & Samples
- Leading and managing integration and setup of Sterilmed to J&J Canada in SAP
- Implementing business strategies with new and existing accounts
- Leading customer reporting and analytics with internal and external customers
- Handling invoice reconciliation between multiple parties
- Addressing contract / Purchase Order / Order related inquiries including project management and reporting
- Driving process and business improvements across key accounts in line with JJMDC and Sterilmed strategy
- Developing and leading cost saving calculator preparation / analysis with a strong bias towards customer deadlines
- Resolving and handling customer issues / questions
- Supporting Strategic Account Managers on business proposals / savings opportunities
- A minimum of a University degree is required
- A minimum of 3 years of progressive experience in an operational / business finance or technical role is required
- SAP implementation / working knowledge of our BtB instance is an asset
- Ability to partner and collaborate with internal and external customers is an asset
- Strong time management and customer focus and ability to multi task
- Strong Excel skills and business / financial acumen
- Six Sigma experience or knowledge with business process improvement and “can do” attitude
- Excellent communication and problem solving skills with strong customer commitment and orientation
- Ability to manipulate and manage large sets of data
16
Customer Business Analyst Resume Examples & Samples
- Develops and integrates consumer, shopper and retailer insight to better inform business leaders
- Ability to work with sales team to support the customer’s business teams
- Leadership, execution and development
- Leverage insight resources to prioritize consumer and shopper needs and opportunities
- Desire to gain experience with analysis of syndicated data (scanner, HH panel, Spectra, etc) leading to key insights and business recommendations on distribution, assortment, pricing, and promotion
- Ability to learn how to integrate data from a variety of sources to develop impactful customer specific selling stories in support of key category business building initiatives
- Develops knowledge of broad tool set and then understanding of how to apply the complete tools set to each potential business opportunity
- Strong analytic / problem solving capability
- Strong personal computer skills especially Microsoft Office products
- Solid written / oral communication and interpersonal skills
17
Customer Business Analyst Resume Examples & Samples
- We are looking for candidates who have business relevant work experience, with demonstrable skills in the following areas
- Strong customer service focus and good business acumen to drive the business forward
- Excellent analytical, organizational, problem solving, influencing, networking and communication skills
- Ability to multitask and work in a dynamic and changing environment, either independently or in a team
- Self assurance to deal with tough problems/situations
- Strong communication skills with the ability to adapt style and content appropriately for the audience
- Team work
- Ability to work well and collaborate with others to achieve high quality results
18
Customer Business Analyst Resume Examples & Samples
- Using MS Office, Tableau, and creative software solution, develop templates and solutions which rapidly visualize KPIs, trends and performance as part of the Quarterly Business Review (QBR) process
- Serve as an authority on visualization and story-telling using data, allowing the client to clearly and effectively understand the current state of their supply chain
- Understand and communicate operational exceptions to Account & Product Managers in preparation of business reviews
- Follow a consistent process and project queue for task completion with the ability to capture timeliness and effectiveness
- Develop an understanding and ability to identify value-added client services as well supply chain optimization potential from trends in data
- Improve the data collection process by developing collection standards that ensure data is readily available and structured for use
- Write SQL queries to extract required data elements into tabular reporting solutions
- Develop and improve upon existing MS PowerPoint templates to drive consistent branding and engagement for client-facing materials
- Assist Account Managers with data requirements needed to monitor operational execution of customer KPI’s and service commitments via monthly or weekly reporting
- Create strong working relationships with internal customers and understand corresponding account requirements
- Collaborate with Customer Solutions Manager to develop best practices and report templates within Tableau and other reporting tools
- Bachelors Degree or 3 Years of related experience
- Analytical / Visual / Business Intelligence report development experience. Tableau experience a plus
- Strong MS Office experience, to include Access. MOS certification is a plus
- Familiarity with the Visual Studio Integrated Development Environment (IDE)
- Knowledge of relational database concepts. SQL familiarity is a plus
- Healthy understanding of Expeditors’ products and services
- Creative in approach and execution
- Understand basics of copy editing and clean presentation layout / formatting
- Superior attention to detail, problem solving and organizational skills
19
Senior Customer Business Analyst Resume Examples & Samples
- Be responsible for supporting “top priority” brands/categories; break traditional patterns of thought by generating and recognizing imaginative, workable solutions to situations and problems
- Completed Bachelors of Business Administration or equivalent studies in economics/management helpful with a minimum of 3 years’ of relevant analytical/business experience ideally within consumer package goods industry or equivalent combination of education and/or experience
- Incumbent should have very strong skills around sales data analysis and reporting; capable of producing, analyzing and interpreting various reports and syndicated data; should include strong understanding of the various analytical resources (such as syndicated data, customer movement, sales tracking reports, etc.)
- Advanced computer literacy skill required, specifically MS Excel and PowerPoint
20
Intern Customer Business Analyst Resume Examples & Samples
- Ability to work in a dynamic and team oriented environment
- Must be pursuing a Master’s in Business, Economics or Supply Chain
- Minimum GPA: 3.0, for college graduates
- Proven experience of Excel, including pivot tables, v-lookups, and other complex formulas
21
Customer Business Analyst Resume Examples & Samples
- The CBA continually updates the customer business teams [through standardized reporting] on the category and brands with relation to market performance and the influence of key business drivers. The CBA works as part of a cross functional Sales team for the customer business teams
- The CBA is an information expert; trained and then skilled in the use of a broad set of analytical tools; can merge data from a variety of sources to develop insights that drive decisions which lead to increased Kraft Heinz sales volume; and manages all activities relating to optimizing regular high frequency data reporting to the broader team
- Primary Responsibilities/Accountabilities
- Ability to learn how to integrate data from a variety of sources to develop impactful customer specific selling stories in support of key category business building initiatives.Develops knowledge of broad tool set and then understanding of how to apply the complete tools set to each potential business opportunity
