CRM Project Manager Resume Samples

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KC
K Crona
Koby
Crona
5331 Myriam Keys
Chicago
IL
+1 (555) 986 8081
5331 Myriam Keys
Chicago
IL
Phone
p +1 (555) 986 8081
Experience Experience
Chicago, IL
CRM Project Manager
Chicago, IL
Schuppe, Metz and Leuschke
Chicago, IL
CRM Project Manager
  • Coordinating CRM marketing campaign projects liaising closely with marketing, retail, editorial, creative and web development teams
  • Managing personal workload and schedules
  • Working with creative team to ensure email schedules run smoothly and that all emails are signed off by relevant stakeholders before publishing
  • Ensuring all projects are executed within time line and schedule
  • Ensuring excellent representation of the ASOS brand and rigorously adhere to deadlines and budgets
  • Managing the approval process
  • Rolling out Wrike (the resource management and collaboration tool) across the CRM team, to support the ongoing prioritization and allocation of workload
Houston, TX
Dynamics CRM Project Manager
Houston, TX
Toy, Huel and Anderson
Houston, TX
Dynamics CRM Project Manager
  • Project managed projects over £1.5 million in size and over 1 year in duration
  • Project Managed implementation of Microsoft CRM, SharePoint, AX, BizTalk, Office 365 and other Microsoft solutions
  • Reporting to Ciber Management at least monthly on the status of your projects
  • Statement of work creation
  • Project change request control and management in delivery
  • Familiar with best test management practices
  • Issue management and resolution facilitation
present
Phoenix, AZ
Senior Dynamics CRM Project Manager
Phoenix, AZ
Pacocha Inc
present
Phoenix, AZ
Senior Dynamics CRM Project Manager
present
  • Delivery of client projects, to agreed time, budget and quality standards
  • Project stakeholder management
  • Project planning including maintaining Microsoft project plans at least weekly
  • Facilitating the booking of project resources and briefing of the team
  • Resource management including ensuring quality delivery of packages of work
  • Facilitating meetings including a weekly PM Meeting and creating meeting minutes
  • Input into project methodology, collateral and processes
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Kennesaw State University
Bachelor’s Degree in Business Administration
Skills Skills
  • Ability to provide status and explain issues effectively at various levels, with strong presentation skills
  • Excellent written and verbal presentation skills, and ability to present to technical and business audiences
  • Excellent analysis skills and the ability to develop processes and methodologies
  • Excellent attention to detail
  • Ability to work independently and take the lead on a client system implementation
  • Knowledge and experience with a range of CRM and Database Management
  • Knowledge of enterprise systems, CRM, SFA and ERP (e.g. Siebel, Salesforce.com, Oracle)
  • Excellent verbal and communication skills
  • Ability to develop processes and methodologies
  • Ability to understand multiple points of view, while developing consensus
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15 CRM Project Manager resume templates

1

AM Global CRM Project Manager Resume Examples & Samples

  • Highly energetic self-starter with a relentless focus on execution
  • Proven track record in successfully delivering projects
  • Hands-on experience in managing end-to-end projects with little supervision
  • Quick learner; proven ability to quickly learn the business, the application, and quickly adapt to ever changing priorities
  • Excellent analytical skills / problem solving skills
  • Maintain a positive attitude and act as team player
  • Able to influence decision making through analysis; able to articulate business benefits
  • Attention to detail and high level of accuracy is essential
  • Strong knowledge of Microsoft Office products (Word, Excel, Project, PowerPoint)
  • 3+ years industry experience with knowledge of sales process
  • 3+ years CRM experience - salesforce.com desirable
  • Experience of working within Agile framework
  • Understanding of the Investment Management industry and more specifically the Institutional business
  • Relevant licenses and certification (PRINCE 2, PMP, PMI, Six Sigma, etc) is an advantage
2

Asset Management Global Crm Project Manager VP Resume Examples & Samples

  • Clear focus on managing client assets and delivering strong risk-adjusted returns
  • Leadership positions in the U.S., U.K., Continental Europe, Asia, and Japan
  • Direct and manage the project life-cycle, including
  • University degree is required; additional Project Management Methodology training and certification desired
  • Understanding of Investment Management Business, Mutual Funds, and Investment Product Distribution is required as well as familiarity with CRM technology, data management and reporting, and general client services
  • Proven experience managing large, complex projects across various geographic regions
  • Strong Project Management skills – able to manage multiple priorities, facilitate meetings/communicate progress and effectively track deliverables to completion
  • Leadership – Takes initiative, challenges/questions processes, and goes beyond roles/responsibilities
  • Creative thinker – can think beyond "how things are done today" to move projects forward and drive results
  • Demonstrated experience building relationships quickly and producing client-focused deliverables
  • Excellent communication and presentation skills – i.e. able to deliver messages clearly and succinctly to a diverse audience
  • Able to analyze information to develop insights and conclusions in order to resolve problems and interpret business requirements
  • Self-motivated individual who works well with others; can capitalize on team’s strengths for successful outcomes
  • Strong technical skills, including Word, PowerPoint and Access. Advanced knowledge of Excel including formulas, macros, pivot tables and graphs is preferred; demonstrated proficiency in Visio and Project
3

Senior Dynamics CRM Project Manager Resume Examples & Samples

  • The management of client projects using best practice Ciber delivery methodologies which may be tailored based on the clients requirements
  • Sourcing appropriate resource from the global pool of Ciber resources
  • Updating weekly forecasts for services delivered and ensuring consultants are clear on their deliverables and time lines for both onshore and offshore resources
  • Facilitating meetings including a weekly PM Meeting and creating meeting minutes
  • Determining best implementation approach i.e. Agile, Waterfall, iterative etc
  • Statement of work creation
  • Risk management and mitigation
  • Issue management and resolution facilitation
  • Project change request control and management in delivery
  • Reporting to Ciber Management at least monthly on the status of your projects
  • Extensive experience in the role of Senior Project Manager
  • Delivered at least 2 of the following types of project: ERP, CRM, SharePoint, Integration, Web or IT Infrastructure
  • Project Managed at least 10 IT related projects one of which is over £1,000,000 and one project over 8 months in duration in budget, on time and at a specified level of quality
  • Significant experience in the management of budgets including and tight budget change control to protect Ciber commercial interests. Also, weekly budget status reports
  • Self-starter; someone who ‘owns’ and is passionate about delivery
  • Significant experience with client interaction at senior level
  • Proven ability to control project cost, quality and timeline effectively
  • A formal project qualification such as Prince 2, PMP, MAPM, Microsoft SureStep
  • Presentation skills including PowerPoint which they will have to demonstrate at interview
  • Change and Scope Control skills
  • Experience of implementing more than 2 of the following: ERP, CRM, SharePoint, Integration, Web or IT Infrastructure projects
  • Business Analysis skills
  • Experience of Managing third parties and offshore resources
4

IT CRM Project Manager Resume Examples & Samples

  • Demonstrated ability to effectively influence, build trust and work collaboratively within a face-paced, matrix organization
  • Ability to recognize areas for process improvement and formulate actionable plans to address such areas
  • Partnering with our customers to identify, deploy and support packaged and custom-developed solutions that provide capabilities that help achieve P&W operational goals
  • Work with a multitude of vendors to ensure project delivery, customer satisfaction as well as negotiate vendor SOW’s, timelines, resource allocation, capital budgeting, project lifecycle management
  • Translating customer requirements into a solution design and implementing using IT Standard Work
  • Delivering IT projects on-time and on-budget with world-class quality
  • Leading continuous improvement activities to investigate turn backs, escapes and improve system performance, quality and reliability
  • Managing IT supplier relationship, technical direction and project execution to ensure effective service delivery
  • Aptitude for new technology, including research, prototype and recommendations
5

Digital CRM Project Manager Resume Examples & Samples

  • 1) Experience gathering requirements and process flows for user paths and email campaigns
  • 2) Experience with storytelling and CRM measurement - gathering of the of the data already produced and reported on into one story
  • 3) Experience communicating project plans, deliverables, milestones and program status to business stakeholders
  • 4) Data from channels is collected in SQL. Experience interacting with SQL databases and understanding
  • *Unfortunately, this client cannot utilize corp-to-corp resources***
6

CRM Project Manager Resume Examples & Samples

  • Develop, deploy, and manage the next generation Lead Management/CRM platform for Mortgage Banking Originations
  • Become an expert in salesforce.com, and an advocate for the development roadmap
  • Become an expert in the needs of our mortgage sales force, and translate those needs into technology enablement solutions
  • People Management: Evaluate team’s activities and enhance team contributions to sales force effectiveness
  • Manage Sales Support Managers
  • Business Process Management: Simplify all sales business processes. Capture and communicate effects of all business decisions on Sales stakeholders
  • Participate in requests for strategic opportunities and provide analysis of strategic decisions
  • Coordinate routine sales reporting as needed on a periodic basis
7

Dynamics CRM Project Manager Resume Examples & Samples

  • Delivery of client projects, to agreed time, budget and quality standards
  • Project planning including maintaining Microsoft project plans at least weekly
  • Facilitating the booking of project resources and briefing of the team
  • Resource management including ensuring quality delivery of packages of work
  • Input into project methodology, collateral and processes
  • Proposal generation and estimation - Creation and review of estimates with appropriate communication to the pre-sales team
  • Scope control
  • Managing project deliverables and timelines for approval by the customer
  • Proven Leadership skills
  • Significant experience in participation/collaboration with the Project Management Group to share/learn best of breed practices and processes
  • Experience of using at least 2 implementation methodologies and knowledge of how to use them effectively e.g. Waterfall, Microsoft SureStep, supplier, Agile etc
  • Proven communication skills including stakeholder management
  • Strong writing and document presentation skills
  • Proven planning skills
  • Proven risk mitigation and issue resolution skills
  • Communication planning skills
  • Familiar with best test management practices
  • Experienced in working in a supplier (Microsoft Gold Partner) environment
  • Heavily experienced in a wide range of business areas e.g. Financial Services, Professional Services, Government, Not For Profit etc
  • Project managed projects over £1.5 million in size and over 1 year in duration
  • Project Managed implementation of Microsoft CRM, SharePoint, AX, BizTalk, Office 365 and other Microsoft solutions
  • Experience of using Waterfall and Agile methodologies
  • Focussed problem solver with the ability to implement pragmatic solutions in a business environment
  • Results orientated, resilient under pressure and energetic
  • Strategic thinker and an analytical mind
  • Excellent track record of success in delivering business critical systems in dynamic environments
  • Change Management skills
  • Organisation structure and defining responsibility skills
8

Microsoft CRM Project Manager Toronto Resume Examples & Samples

  • Develop, manage and deliver a project plan on time, on scope and on budget
  • Lead the organization and planning of the development schedule based on the methodology that has been developed to create a cohesive plan with identifiable critical path, task dependencies, and major milestones, and manages the agreed project plans and schedules, ensuring successful completion within scope, budget, time, and quality parameters
  • Provide thought leadership in solution design for CRM, custom development, and integration
  • Provide project status and steering committee updates and testing/defect resolution status
  • Manage project financials, Statements of Work and Change Orders
  • Manage all phases of the testing cycle (unit, integration, UAT, performance, etc.)
  • Perform Organizational Change Management activities; communications planning, stakeholder management, and learning management
  • Create, implement, and monitor the processes for requirements gathering and prioritization, test tracking, defect tracking and resolution
  • Elicit and think critically of business requirements, perform analysis and facilitate requirements prioritization
  • 10 years of engagement and project management for large (Microsoft) CRM and custom development engagements
  • 5 years of Microsoft CRM implementation experience
  • 5 years of custom development, portals, and/or content management consulting
  • 2 years of Agile Methodology project execution with deep understanding of Agile principles
  • 2 years of experience of Agile estimating, managing a product backlog, sprint planning, and other
  • 1 year of playing the Scrum master role for a large custom development project
  • 5 years of either development or business analysis experience on large custom development programs
  • Experience with cloud based solution implementations
  • Experience managing Agile development teams
  • Ability to effectively communicate risks, manage scope and prioritize features and issues
  • Solid grasp and application of the Systems Development Life-Cycle process and Triple Constraints Triangle
  • Deep understanding of the Microsoft .NET custom development, Dynamics, SharePoint
  • Highly motivated, organized, and the ability to multi-task and work under tight deadlines
  • Strong written and spoken communication skills
  • Strong interpersonal skills, i.e. conflict resolution, facilitation, coaching, success recognition etc
  • Able to give and receive constructive feedback
  • Regular and expeditious travel throughout the Canada, United States, and occasionally overseas is required to meet client needs and timetables
  • Available to be stationed at and work from an out-of-town client site for an extended period of time
  • Hitachi Consulting offers excellent benefits and career growth to all employees!
  • Hitachi Consulting is an Equal Opportunity Employer M/F/D/V
9

CRM Project Manager Resume Examples & Samples

  • Manage Contact Central, the CRM platform for Mortgage Banking Originations
  • Become an expert in Contact Central and the sales teams’ usage of the tool, and be an advocate for the development roadmap
  • Act as point of contact for internal partners and assist with information coordination
10

CRM Project Manager Resume Examples & Samples

  • Create and maintain automated triggers based campaign on customer purchase behaviors
  • Support Customer Journey Mapping by analyzing touch points with the organization and maximizing loyalty opportunities
  • Work with business and technology stakeholders, service providers and agencies to gather functional and technical requirements and optimize day-to-day operations; Ensure data meets functional requirements, system compliance and interface specifications working closely with IT
  • Report on KPIs through dashboard creation and internal communication of results and insights
  • Support developing on-brand direct response oriented cross-channel creative executions
  • Maintain and document policies, procedures and standards relating to database marketing and proactively monitors activity
  • Degree in Business Administration with focus on Marketing or Informatics
  • 3+ years of experience in CRM, tech vendor/agency management and digital marketing
  • Experience developing and executing email marketing plans to deliver quantifiable impact across digital channels including solid understanding of deliverability optimization
  • Understand and have experience in planning, modeling, segmentation, targeting, execution and analysis of CRM campaigns including quantifying direct impact on sales
  • Experience working in Direct-to-Consumer, data-driven environments. E-commerce experience within healthcare and/or CPG experience a plus
  • Proficiency using marketing automation tools including Salesforce Marketing Cloud, comparable multi-channel management systems to implement user journeys
  • Strategic, organized, detail-oriented, and results-oriented, with the ability to work in a fast-paced and dynamic environment
11

Senior CRM Project Manager Resume Examples & Samples

  • Project management of key CRM-related business initiatives; 2. Management of Change Requests executed through the CRM Release Cycle (Run); 3. Management of Data migration activities (non-technical) from strategy to execution
  • Identify priorities, business rules as well as guidelines for ownership/conflict management
  • Document procedures for data preparation (i.e. templates/tutorials) supporting data cleaning, data migration, standardization
  • Coordinate with local Data Migration leads to execute cleaning before and after release
  • Get hands-on as necessary and execute procedures via Data Loader (exports & imports)
  • LI-JG1
12

CRM Project Manager Resume Examples & Samples

  • At least 5-7 years experience in CRM projects (preferablably MS Dynamics)
  • Expert in the implementation of CRM solutions (whole project lifecycle)
  • Knowledge of CRM tools (Efficy, Oracle CRM tools, Salesforce.com or SAP CRM) is also considered
  • Functional & Business Analysis experience
  • IT architecturing skills
  • Capable to work in a fixed price project context
  • Excellent Communication skills - oral and written
  • Speak fluently Dutch, French and English
  • Experience of Agile development methodogies (Scrum, Rup, Lean, DSDM, ASD, Crystal Clear etc)
  • Experience of Project Management methodolgies (Prince II, PMI)
  • Methodology or PM certifications – Scrum Master, Prince II Practitioner, Lean Six Sigma etc
  • Experience in the Financial Sector an advantage but not nessecary
  • Entrepreneurship, Solution Oriented and Client Intimacy
  • Team work, Social skills, Self-awareness and Communication skills
  • Flexible and Adaptable
13

CRM Project Manager Resume Examples & Samples

  • Manage deployment of cross-functional and dealer CRM services (e.g. Enterprise Data Warehouse; Siebel CRM, Social Media, DMS integration etc.)
  • Analyze current CRM systems landscape and ensure it is fit for purpose and meets the requirements of scoped markets/brands, and Customer Experience purposes
  • Manage the CRM Services governance process
  • Manage projects end to end
  • Following the initial implementation phase, the CRM Project Manager will be responsible for continued evolutions in our CRM architecture to guarantee the excellence of our CRM activities and the underlying technology
  • Identify and maintain list of all key stakeholders from all business units in scoped markets/brands
  • Create and maintain C360 CRM roadmap
  • Establish and run governance process with all key stakeholders
  • Define and agree on corporate standards for CRM systems and communicate to all stakeholders accordingly and monitor implementation
  • Manage the definition, implementation and enhancements of the CRM System Dashboard
  • Experience in managing multi-market, cross-functional CRM projects
  • Knowledge of Customer Experience strategies and concepts
  • Knowledge and experience with a range of CRM and Database Management
  • Knowledge of enterprise systems, CRM, SFA and ERP (e.g. Siebel, Salesforce.com, Oracle)
  • Ability to develop processes and methodologies
  • Language skills: English (fluent), other languages would be an advantage
14

CRM Project Manager Resume Examples & Samples

  • Work across business units to understand and influence strategic and tactical planning and approach to customer interaction efforts
  • Perform and/or lead analysis efforts of current and proposed contact strategies
  • Assists with continuing development of programs to fully engage and activate the enterprise around CRM initiatives
  • Ensures work efforts conform to highest levels of regulatory and compliance oversight
  • Ensures that expected program performance levels are achieved
  • Monitors operating efficiency of existing application systems
  • Leads efforts to engage and educate business partners regarding opportunities and issues within a complex and competitive environment
  • Demonstrates ability to achieve consensus and support of stakeholders between competing priorities
  • Work with technology teams to continue the design and development of complex application systems using existing and incorporate elements of emerging technology platforms
  • Work as business line lead or project sponsor to efforts that impact to systems and environments
  • Creates and may review unit and test plans. Identifies opportunities to improve testing process
  • Performs and/or leads design, coding, testing, implementation, and documentation of new “Next Best Action” solutions
  • Performs and/or leads design, coding, testing, implementation, and documentation of new “Next Best Action” prioritization algorithms
  • Bachelor’s degree or equivalent work experience (master’s Degree preferred)
  • At least 3 years’ experience with developing and implementing marketing automation or Next Best Action programs
  • Experience with Adobe Marketing products (Real Time Interaction Manager experience preferred) Marketing, Lead Generation, Customer Relationship Management
  • Project / Program Management
  • Statistical Modeling
  • SQL, C#, or JAVA experience
  • Banking, Bank Systems, and/or Banking Products
15

CRM Project Manager Resume Examples & Samples

  • Develop and execute on program management framework based on PMI program management standards
  • Lead the delivery of the overall program and its activities in accordance with the mission and the goals of the organization
  • Direct and oversee the program to ensure projects meet organizational goals and requirements, ensuring predictable, consistent and successful program delivery
  • Ensure projects are organized and executed in a consistent manner and within established standards
  • Lead the project management team in establishing program direction, identifying interdependencies, communicating program requirements, tracking progress, making decisions and resolving conflicts and issues
  • Establish program communications management plan addressing stakeholder needs and expectations, providing key messages in a timely fashion to all stakeholders and team members
  • Contribute to the definition of program governance outlining roles and responsibilities, decision rights and clearly defined escalation path
  • Drive decision making across the organization to ensure successful outcomes
  • Define mechanisms to ensure on-going control of the program (program approach, risk management, issues management, and change control)
  • Ensure program operates within the approved budget
  • Create and maintain a consolidated timeline, setting and tracking clear milestones and holding team members accountable for meeting dates and overall critical path
  • Provide a holistic view of program tracks to organization and all stakeholders
  • Develop and maintain strong working relationships and strategic partnerships with key stakeholders to maximize program effectiveness
  • Develop and lead change management and cultural change efforts to integrate program elements into the broader culture
  • Identify and incorporate best practices and innovation into program operations
  • A completed Bachelor's Degree in Business or related field, a Master's Degree preferred
  • 7-10 years program management or relevant consulting experience
  • PMP or PgMP certification preferred
  • Demonstrated experience in program management processes including software development lifecycle, project lifecycle, and product lifecycle
  • Demonstrated knowledge of PMI’s program and project management frameworks
  • Industry experience in supply chain management
  • Experience in organizational change management and broad functional exposure
  • Experience in matrix management of cross-functional processes and teams
  • Skilled at leading large scale organizational integration and change efforts
  • Manage resources and stakeholders across multiple divisions
  • Strong interpersonal skills are needed to lead teams in the midst of uncertainty to build consensus and
  • Solve complex problems
  • Demonstrate sound business judgment and clear decision making
  • Excellent oral and written communication skills, including ability to deliver compelling presentations
  • Skilled at managing across multiple functional teams, multiple projects and vendors
  • Ability to work under minimal supervision with oversight provided by CRM Director
16

IT CRM Project Manager Resume Examples & Samples

  • Partner with key Sales, Business Development, After Market Services, Field Operations, Finance, Operations, and Program Management stakeholders with a business segment to understand the business priorities and implement corresponding solutions
  • Manage scope, schedule, budget and resources for projects within assigned business area
  • Collaborate with stakeholders and development team to drive value added solution design, development, and delivery
  • Perform business process/requirements analysis and supporting deliverables, to-be process design documentation and conceptual design deliverables as needed
  • Plan, prioritize, prepare, present, and review project plans, status reports, cost/benefit studies, and recommend funding and resources
  • Ensure conformance to system architecture, methods, standards and practices and participate in their creation
  • Maintain multiple projects and work with multiple stakeholders across a business segment
  • Anticipate and proactively remove obstacles that slow down or prevent project team from delivering on project objectives
  • Ensure all project objectives and requirements are clearly documented, approved and delivered to meet customer needs
  • Perform vendor management related tasks including writing Statement of Work, defining all deliverables, schedule, work plans as well as communication and escalation model for issue management
17

CRM Project Manager Resume Examples & Samples

  • Monitor and review project progress and timelines. Identify and resolve issues to ensure project success. Adjust schedules and plans as needed
  • Effectively communicate project expectations, project goals, scope, budget, resources, and timeline, and general project status with team members, project stakeholders, and sponsors
  • Ensure project deliverables are on time and on budget while meeting customer satisfaction expectations
  • Mentor less experienced members of the team, and contribute excellence in a highly collaborative, team-oriented environment
  • 3 to 5+ years of demonstrated leadership and business acumen implementing enterprise-wide applications, 3 to 5 years with CRM solutions
  • 2+ years working in Account Management with heavy client interaction
  • 1 to 3 years experience in an enterprise networked client-server environment
  • Expertise and ability to present best practices in one or more of the following areas: Agile Software Development, Quality Assurance, Test Data Planning and Execution, Release Deployment
  • Excellent analysis skills and the ability to develop processes and methodologies
  • Bachelor's degree in Business Administration and/or Information Technology or equivalent experience, PMP, Six Sigma, CSM
18

Microsoft Dynamics CRM Project Manager Resume Examples & Samples

  • Extensive experience in CRM solutions, particularly Microsoft Dynamics CRM, and the lifecycle of planning, implementing and maintaining such solutions
  • Demonstrated experience with operation management, systems security, testing, databases and mobility considerations
  • Experience leading large technology infrastructure projects
  • Consulting and taking a leadership role on complex projects
  • Experience working with global, especially offshore, teams on CRM technology implementation and maintenance
  • Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders
  • Fluency in Spanish language
19

CRM Project Manager Resume Examples & Samples

  • Experienced in the successful implementation of end to end Cloud based CRM, including integration with other internal business systems and external data consumers
  • Formal project management certification and/or demonstrable experience and the responsibility of running multiple overlapping projects
  • A deep level understanding of multi-channel data, including the impact of integrating third party data (experience working with external data insight agencies advantageous)
  • Relevant experience in developing project plans, robust process maps and delivering new processes within a multi-channel, global retailer would be an advantage
  • Experience of: MD Dynamics,(Essential) .Net, Sharepoint, Integration technologies such as web services/soap/xml.(Not Essential)
20

CRM Project Manager Resume Examples & Samples

  • Organize, scope, and lead Salesforce.com application projects including planning, budget and resource management, gathering user stories and feedback, process design, solution design, development, and implementation
  • Work closely with IT leadership to establish and support system architecture strategies for sales, service, field service, web portals, and the internet of things
  • Develop communication plan for project timelines and change management activities related to Salesforce.com projects
  • Support ongoing operations to ensure SLAs are within tolerance
21

CRM Project Manager Resume Examples & Samples

  • Accountable for execution of the project management process to ensure delivery, in line with RMG policies and methods including project control, risk management, change management, issue resolution, progress reporting, project documentation & administration, and quality reviews
  • Management of suppliers from an approved panel, to deliver specified requirements within RMG policies & methods; including due diligence on supplier capabilities relative to requirements
  • Provision of accurate project costing, including supplier quotes & tenders, required as input to a Business Case
  • Management of suppliers and project team to deliver the project to time, cost & quality as agreed in the project Business Case
  • Facilitating testing signoff by users, and transitioning into on-going service; project closure
  • Plan and monitor the project; agree plans with stakeholders and submit regular reports indicating any deviations from plan and any corrective action taken or required
  • Responsible for overall progress & use of resources. Initiate corrective action when necessary. Manage risks & contingency, escalating major risks & propose possible solutions where necessary
  • Manage project scope and change control and escalate issues where necessary
  • Co-ordinate communication as agreed in an agreed Communication Plan
22

CRM Project Manager Resume Examples & Samples

  • Bachelor's degree and a minimum 10 years related work experience required
  • 5 years experience managing a large team required
  • Demonstrated ability to adapt to new environments, lead and drive change
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
23

Senior CRM Project Manager Resume Examples & Samples

  • Demonstrate the ability to influence and foster collaborative relationships; ability to engage resources outside of direct control to gain consensus, meet deadlines, and achieve objectives
  • Create & execute project work plans and revise, as appropriate, to meet changing needs and requirements
  • Identify resources needed & assign individual responsibilities
  • Responsible for daily and weekly communication; communicate effectively across different levels of the organization
  • Identify, manage, and mitigate day-to-day operational aspects of the project and scope of CRM
  • Review deliverables and status reports of team members, address issues as appropriate
  • Effectively apply best practices and methodologies; enforce project standards
  • Demonstrate ability to map out business processes with a focus on continuous improvement
24

Senior CRM Project Manager Resume Examples & Samples

  • Knowledge of Software Development (SDLC) specifically Salesforce (Sales, Service & Marketing Cloud) with end to end implementation experience
  • Experience working with CRM Systems to transform the B2C and B2B customer experience (ability to understand from a consumer experience how the product is working)
  • Process improvement and change management experience
  • Experience being the liaison between IT and business (Must be an affective communicator between both sides- must be okay with working with C Level Execs as well as taking a step back and working with Sales Associates at Ashley Homestores)
  • Knowledgeable with MS project and other software tools
  • Retail experience
25

Senior CRM Project Manager Resume Examples & Samples

  • Bachelor’s degree in marketing or related field and a minimum of 7 years’ related experience. Or, in lieu of a degree, a minimum of 11 years’ experience
  • 7+ years’ experience in project management experience
  • 3+ years’ successful experience with MS Dynamics CRM implementation projects
  • Demonstrated project discipline and experience
  • Must be organized, focused, and driven toward established deliverable dates
  • Must be able to design solutions and form/drive related plans
  • Strong interpersonal skills to build constructive relationships with other managers, and effectively manage any conflicts or disagreements
  • Good knowledge of Microsoft SQL is a plus
  • Excellent communication and presentation skills​
  • Valid driver's license with acceptable violation history
26

CRM Project Manager Resume Examples & Samples

  • Identifies business needs
  • Gathers business needs and expectations
  • Qualify request impact on IT systems
  • Write functional specifications
  • Proactively manages changes in a project scope
  • Rises and manages risks and issues
  • Communicates actively with other stakeholders to facilitate execution
  • Monitors and reports the status of projects against the planning on a regular basis
  • 2+ years in CRM project or customer centric project
27

CRM Project Manager Resume Examples & Samples

  • Coordinating CRM marketing campaign projects liaising closely with marketing, retail, editorial, creative and web development teams
  • Daily managing of creative schedule ensuring everyone is up to date and aware of all activities and deadlines
  • Ensuring that creative needs can be met with the available resource, working with the Resource Manager to source freelance cover if/when necessary
  • Rolling out Wrike (the resource management and collaboration tool) across the CRM team, to support the ongoing prioritization and allocation of workload
  • Championing Wrike and providing best practice on how to use it as a collaboration tool
  • Highlighting to stakeholders the impact on quality, budget and deadlines of additional creative projects or changes in brief
  • Ensuring excellent representation of the ASOS brand and rigorously adhere to deadlines and budgets
  • Ensuring project plan requirements are understood by all stakeholders from Director level to operations
  • Striving to constantly improve the planning, processes and procedures making recommendations to ensure efficiency and effectiveness is maintained at the highest level
  • Ensuring efficient use of budget and creative resource
  • Liaising with CRM managers on all email requirements and schedules and ensure briefs are fulfilled
  • Managing the approval process
  • Troubleshooting issues, escalating when required and working with the wider team on adapting and improving processes to avoid future issues
  • Working with creative team to ensure email schedules run smoothly and that all emails are signed off by relevant stakeholders before publishing
  • Ensuring all projects are executed within time line and schedule
  • Managing personal workload and schedules
  • Actively responding to fluctuating business workloads, prioritising the CRM team’s workload and providing the wider business with options to help them prioritise briefs where required
  • Change leader - motivated by operating in a changing, flexible environment
  • Highly proactive, displaying initiative
  • Calm, organised and a clear thinker
  • Passionate interest in fashion and shopping
  • Able to manage multiple projects and meet tight deadlines
  • Ability to work in a fast-paced environment and adapt to rapid change
  • Willing to go above and beyond expectations
  • Excellent organizational, written and oral communication skills
  • PC literate
  • Knowledge of HTML and/or Adobe Photoshop not essential but preferred
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CRM Project Manager Resume Examples & Samples

  • Bachelor’s Degree; or an equivalent combination of education and/or experience
  • Also requires 5 years of relevant experience
  • This Project Manager should have experience with analysis, design, implementation and maintenance of one or more web based CRM systems
  • Experience in one or more web based CRM related tools
  • Strong understanding of social communication and collaboration platforms
  • Ability to work independently and take the lead on a client system implementation
  • Strong understanding of Higher Ed environment
  • Ability to keep project on track and under budget
  • Creativity in the application of technology tools to meet business process goals
  • Project management experience, with management of large diverse team
  • Ability to understand multiple points of view, while developing consensus
  • Excellent verbal and communication skills
  • Ability to provide status and explain issues effectively at various levels, with strong presentation skills
  • Strong testing methodology and experience
  • Ability to navigate a political environments and situations
  • Motivates teams to work collaboratively and effectively