Call Agent Resume Samples
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Call Agent Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the call agent job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
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JS
J Swaniawski
Jovanny
Swaniawski
19781 Padberg Squares
Detroit
MI
+1 (555) 612 5143
19781 Padberg Squares
Detroit
MI
Phone
p
+1 (555) 612 5143
Experience
Experience
Chicago, IL
Courtesy Call Agent
Chicago, IL
Gottlieb-Von
Chicago, IL
Courtesy Call Agent
- Work with regional/local management and use knowledge of established Regus operating procedures to make sound business decisions regarding issue resolution
- Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established SLAs
- Perform other duties and projects as assigned
- Outbound customer service calls are purely for the purpose of providing great customer service. Opportunities to support the customer with enhanced or additional services are passed to the sales team for further follow up
- The purpose of the proactive outbound calls is to engage our customer’s senior decision maker in a meaningful discussion on the services they are receiving. By verifying services are being delivered to their satisfaction, value is added to the relationship. Call outcomes will be logged using internal systems with any issues followed up in partnership with the field team to ensure resolution
- Commitment to delivering a high level of customer service
- Competent level of IT proficiency
present
Houston, TX
Call Ct Service Agent
Houston, TX
Medhurst, Kautzer and Breitenberg
present
Houston, TX
Call Ct Service Agent
present
- Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
- Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
- Perform other related duties as assigned
- May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
- May coordinate support of community and business donor groups to assure a positive image of the ARCBS
- Ordering and tracking of urgent spare parts orders, good return & receiving of local office
- Back up responsibility in helping service business through quotation sending & fax, Customer Payment Confirmation receiving, and answering customer inquiries when necessary
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Florida Atlantic University
Bachelor’s Degree
Skills
Skills
- Call Center working experience in relevant life science instrument company or industrial company of MNC for at least 2 years
- Excellent written and verbal communication skills both Chinese and English, Cantonese
- Demonstrated ability to organize own work, to work efficiently, productively and independently, detail oriented and ability to manage multiple tasks
- Demonstrated ability to work on arrange of tasks as part of ongoing projects, and to make sound decisions in order to meet deadlines for the completion of projects or activities
- Interpersonal skills suitable for a people-oriented job, requiring interactions with many people/ both inside and outside the organization
- Organizational skills relevant to subcontracting work to outside organizations and consultants and working in teams
- Be creative, enthusiastic, driving with team-building skills
15 Call Agent resume templates
Read our complete resume writing guides
1
Call Ct Service Agent Resume Examples & Samples
- Schedule appointments while providing positive service experience to maximize donor show rates
- Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
- Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
- Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability
2
Magic Call Agent Resume Examples & Samples
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake up calls take place at the correct time
- Handle emergency calls immediately and relay comprehensive and accurate information, as required
- Competent level of IT proficiency
3
Call Management Group Agent France Resume Examples & Samples
- An CMG agent identifies the Issue, Product, and transfers the call accordingly to the appropriate Queue and ensures transfer accuracy at all times
- Focuses on delivering an exceptional customer experience in the short interaction they have
- Distributing emails from external customers to appropriate technical support contact
- Ensures all the customer details are captured correctly in logged in Delta
- Sending catalogues to customers on request
- Sorting and sending order confirmations
- Minimum 1 year of relevant experience in customer relationship function
- Speaking fluent French, English is a plus
- Good knowledge of Dell products, policies and procedures
- Ability to learn new products and technologies and ability to navigate quickly through applications
4
Inbound / Outbound Call Agent Resume Examples & Samples
- Must be able to work a fully flexible schedule to include all days and shifts as assigned, including evenings, weekends and holidays
- Professional verbal, interpersonal, guest relations, and etiquette skills in person, via email and on the telephone
- Minimum one year of proven customer service or sales experience
- Demonstrate excellent communication skills and interpersonal skills
- Ability to handle multiple tasks and balance priorities
- Computer literate with the ability to learn customer service software applications
- Be able to work in a timely manner, critically think and work in a team environment
- Previous timeshare/vacation ownership experience
- Thorough understanding of the local area
5
Agent Call Centre Resume Examples & Samples
- 1 year call center experience
- Experience in a customer service environment
- Clear criminal record
6
Service Admin CX Call Agent Resume Examples & Samples
- Place “Happy Call” call back to customer to survey service quality and monitor customer satisfaction, escalate any unhappy customer concerns to higher level
- Place customer calls to customer to coordinate instrument pre-installation lab preparation, track the site status till installation finished, and keep monitor the customer status during warranty period, and help engineer to arrange Periodical Maintained tasks
- Process customer complaint call calmly and friendly to win customer satisfaction. And monitor customer complaint call processing status until customer complaint solved
- Run reports regularly to help monitor customer calls and customer satisfaction status and monitor outstanding customer complaints
- Ordering and tracking of urgent spare parts orders, good return & receiving of local office
- Back up responsibility in helping service business through quotation sending & fax, Customer Payment Confirmation receiving, and answering customer inquiries when necessary
- A college's degree or above in business administration, marketing, trading or a related field
- Call Center working experience in relevant life science instrument company or industrial company of MNC for at least 2 years
- Excellent written and verbal communication skills both Chinese and English, Cantonese
- Demonstrated ability to organize own work, to work efficiently, productively and independently, detail oriented and ability to manage multiple tasks
- Demonstrated ability to work on arrange of tasks as part of ongoing projects, and to make sound decisions in order to meet deadlines for the completion of projects or activities
- Interpersonal skills suitable for a people-oriented job, requiring interactions with many people/ both inside and outside the organization
- Organizational skills relevant to subcontracting work to outside organizations and consultants and working in teams
- Be creative, enthusiastic, driving with team-building skills
7
Courtesy Call Agent Resume Examples & Samples
- The purpose of the proactive outbound calls is to engage our customer’s senior decision maker in a meaningful discussion on the services they are receiving. By verifying services are being delivered to their satisfaction, value is added to the relationship. Call outcomes will be logged using internal systems with any issues followed up in partnership with the field team to ensure resolution
- Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established SLAs
- Work with regional/local management and use knowledge of established Regus operating procedures to make sound business decisions regarding issue resolution
- Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations & ability to communicate effectively and professionally
- Solid organisational skills, including the ability to prioritise and multi task in a demanding environment
- Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
- Professional communication skills; high success rate in building and maintaining relationships
- Experienced in objection handling
- Team builder. Recognises the importance of the team
- A high level of competency in English language (written and oral) with ability to conduct business conversations and correspondence in a second European language. Third and subsequent languages desirable
8
Call Centre Alarm Agent Resume Examples & Samples
- The individual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction
- Make outbound calls in order to contact customers, emergency contacts, and Police/Fire Departments regarding alarm activities while following standard operating procedures
- Customer Service or Call Centre experience
- Fluently bilingual (French and English), professional communication skills, ability to multi-task in a fast-paced environment, comfortable handling potential emergency situations, have PC proficiency and type 25 wpm
9
Member Contact Center Call Agent Resume Examples & Samples
- Associates Degree or two years equivalent college credits (please attach transcripts)
- Preference will be given to candidates bilingual in Spanish, Russian, Cantonese, Farsi and Vietnamese
- Customer Service experience working in Health Care, County or Health Insurance
- Experience with Chat messaging
- Experience in Billing in the Health Care field
- Experience with health care benefits or health care policy will be given preference
