Business Resiliency Resume Samples
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Business Resiliency Resume Samples
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HA
H Adams
Herta
Adams
70604 Dessie Road
Boston
MA
+1 (555) 899 0597
70604 Dessie Road
Boston
MA
Phone
p
+1 (555) 899 0597
Experience
Experience
Detroit, MI
Business Resiliency
Detroit, MI
D'Amore, Thiel and Ziemann
Detroit, MI
Business Resiliency
- Highlights risks & areas for improvement post each exercise and ensures issues are captured and mitigated in the Firms Resiliency Data Management System (RDMS)
- Engage senior management on key aspects of the technology and resiliency programs, including determining the resiliency risk appetite, strategy, leadership and program oversight
- Integral in the design and administration of resiliency role-based training for the purpose of educating Resiliency Approvers, Coordinators and Owners on how to effectively plan for disruptions
- Maintenance of the Global Enterprise Notification Tool (GENT) a firm wide notification tool to communicate with employees and contingent workers before, during and after all events, incidents and emergencies
- Implementation and maintenance of the Resiliency Data Management System (RDMS) the firm wide strategic solution for the anticipation, preparation, mitigation, response and recovery from business and technology disruption
- Provide program oversight and discipline to the execution and management of the programs/ projects
- Work with business and technology partners to develop and define strategic goals, roadmaps to achieve those goals, and success criteria to confirm goals have been met
San Francisco, CA
Business Resiliency Manager
San Francisco, CA
Ward-Hessel
San Francisco, CA
Business Resiliency Manager
- Input information in LDRPS (Living Disaster Recovery Planning System) and other Mortgage Banking Resiliency tools
- Lead Mortgage Banking to recovery in response to a weather-related incident by hosting Preparedness calls with business process managers
- Produce resiliency program compliance reporting, including creation and distribution of scorecards and dashboards that identify or demonstrate resiliency risk
- Provide transparency on resiliency risks; Identifying systemic issues and prioritizing critical issues for senior management escalation
- Act as a communication channel for ongoing program management status and issues, and setting business expectations
- Working with technology teams to review technical designs and test plans/results to confirm that business and technology goals are met
- Proficient in handling multiple responsibilities and tasks simultaneously
present
Detroit, MI
Business Resiliency Lead
Detroit, MI
Welch Group
present
Detroit, MI
Business Resiliency Lead
present
- Ensure oversight and compliance of global, regional and local technology resiliency regulatory compliance
- Review and approve responses to regulatory and external audit responses regarding technology resiliency policy & standards
- Review Architecture designs, configurations, and operational documentation that will be used to manage data center disaster recovery playbooks
- Create Disaster Recovery and Sustained Resiliency Playbooks
- Review Disaster Recovery plans, Technology Recovery Plans, Test Harness Documents, and the review and substantiation of test events
- Coordinate and manage sustained resiliency and disaster recovery events
- Oversee Governance of Technology Resiliency program and adherence to standards within CCB with minimal guidance
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Webster University
Bachelor’s Degree in Business Administration
Skills
Skills
- Understanding and working knowledge of Database technologies SQL, Oracle, Sybase, DB2
- Line of business knowledge
- Technical problem-solving skills Broad knowledge of various technology architectures and business platforms
- Strong operational support, disaster recovery, and risk management experience
- Able to identify application/service fault domains and failure modes utilizing architecture drawings and documentation
- Understanding and working knowledge of cross vendor virtualization platform, vmware, Solaris. AIX
- Understanding and working knowledge of Multi vendor operating systems platforms, Microsoft, IBM AIX, Red Hat, Solaris
- Understanding and working knowledge of Vendor Clustering technologies including Microsoft, VERITAS
- Experienced in disaster recovery efforts related to multi site environments
- Manage Project Plan style recovery playbooks
15 Business Resiliency resume templates
Read our complete resume writing guides
1
Business Resiliency Resume Examples & Samples
- Has at least 5 years of professional business/consulting experience, with participation in complex, multi-regional, multi-functional projects
- Strong partnership and presence: Ability to influence and interact with multiple stakeholders and senior management; executive level presentation skills (verbal and written) preferred
- Process reengineering experience preferred
- Resiliency and frontline business experience (e.g. Investment Management, Private Banking) preferred
- Core Project Management skills: Ability to develop and manage project plans including timelines, milestones, budget, resourcing requirements and business goals; experience in creating meaningful metrics; effective in change management
- Previous experience in strategic and tactical initiatives: Ability to identify problems and propose solutions
- Detail oriented and strong organizational skills: Takes ownership and is accountable for area of responsibility
- Flexible and adaptive; able to effectively manage competing priorities and tight deadlines
- BA (or equivalent) degree required
2
Business Resiliency Manager Resume Examples & Samples
- Be responsible for implementation of the global agenda on a regional basis - supporting the development of the CCB-wide program
- Drive better alignment of the regional program in order to optimize business effectiveness and meet regulatory requirements
- Manage a team of Resiliency Managers who partner with the LOBs to understand and drive improvements in our resiliency strategies and also serve as the primary contact and advocate for the LOBs
- Build an intimate knowledge of the business resiliency organization, programs, processes, and needs/challenges of the LOBs
- Manage regional resiliency governance, providing oversight of the LOB programs and compliance with corporate policies and standards
- Provide transparency on resiliency risks; Identifying systemic issues and prioritizing critical issues for senior management escalation
- Provide subject matter expertise, advice, and support to LOBs
- Independently challenge the LOBs; Evaluate existing strategies, identifying existing process and procedural gaps, recommending areas for improvement while mitigating risk
- Act as central point of contact and escalation for resiliency communication to LOBs
- Lead working groups with LOBs stakeholders to ensure strong participation in resiliency programs, including compliance to policy/standards, critical site tests, firm-wide programs, etc
- Partner with global and regional peer Resiliency teams to ensure corporate programs are holistic and appropriate for LOBs
- Lead LOB response in crisis and ensure coordinated approach
- Interface with regional regulatory bodies on the resiliency agenda
- Network with relevant industry peer groups to promote information sharing and leverage where applicable
- Partnership with key stakeholders and support teams including LOB representation, Chief Administrative Office (CAO), Global Resiliency & Crisis Management (GRCM), Security (GS&I), Real Estate, Technology, Communications, etc
- Significant professional experience (10 plus years of experience) in business resiliency or a risk & controls/audit/business background with demonstrated career progression
- Experience in dealing with regulatory authorities
- Strong coordination, control andproject managementskills
- Excellent communication, relationship building and influencing skills
3
Business Resiliency Director Resume Examples & Samples
- Directs and coordinates overall high availability planning programs for JPMC to proactively identify risk and track risk mitigation
- Develop Firmwide process and procedures, ensure consistent implementations cross lob, track, manage and report compliance to guidelines, policies and standards
- Develop and implement continuous service improvement plan increasing functional capability requirements by raising the compliance bar each year
- Develop and deliver training materials to raise awareness and improve capabilities
- Develop, implement and track testing program to demonstrate critical apps can achieve required benchmarks. Develop process, tools and automation to collect, adjudicate and audit test results
- Frontline business experience (e.g. Investment Management, Private Banking) required
- BA (or equivalent) degree required; MBA preferred
4
Business Resiliency Global Resiliency Crisis Management Switzerland & Germany Location Lead VP Based Paris Resume Examples & Samples
- Fluent in English and French, knowledge of German useful but not required
- Flexibility and ability to partner with other team members across global time zones and in other locations
- Track record in business resiliency or a risk/audit/business background
5
Business Resiliency Global Resiliency Crisis Management France & Western Europe Location Lead VP Based Paris Resume Examples & Samples
- Fluent in English and French, knowledge of Italian and Spanish useful but not required
- Significant professional experience in business resiliency or a risk/audit/business background with demonstrated career progression
- Experience in dealing and managing regulatory authorities and requirements
- Strong communications skills and proven record of driving process improvements
6
Business Resiliency Manager Resume Examples & Samples
- Lead efforts to coordinate the creation and renewal of Business Impact Analysis (BIA), Business Continuity Plans (BCPs) and React and Recovery Procedures (RRPs) using the 5-Step Renewal Process
- Input information in LDRPS (Living Disaster Recovery Planning System) and other Mortgage Banking Resiliency tools
- Coordinates business continuity testing and employee notification processes
- Identify and analyze residual resiliency risks of business processes performed in Manila
- Hosts Typhoon Preparedness Workshops for the Mortgage Banking Management Team prior to typhoon season, including updates required to the Incident Management Handbook
- Ensure availability to react and participate in crisis management events
- Lead Mortgage Banking to recovery in response to a weather-related incident by hosting Preparedness calls with business process managers
- Perform concentration risk studies for Senior Management’s review and work with business process managers to mitigate risks for those processes with concentration risk greater than 50%
- Review and provide approvals for ATC Charters to ensure that Resiliency Plans for migration of processes to Manila are documented, reviewed, approved and tested within 90 days; and
- Understand and learn how to use the new Resiliency Data Management System (RDMS)
- Degree level education or equivalent relevant professional experience
- Demonstrated experience or aptitude in Business Continuity and/or Crisis Management fields
- Mortgage Banking experience preferred but not required
- Strong project management skills to implement Mortgage Banking Resiliency Program to senior managers and business process owners
- Strong technical skills including working knowledge of Microsoft Excel, Access, PowerPoint & SharePoint
- Strong written and verbal communication skills and the ability to offer prompt and accurate guidance to managers and business process owners throughout the organization
- Ability to develop and foster strong relationships and effectively interact with various levels of management
- Demonstrate passion, desire and initiative to lead change, make tactical and strategic improvements to Mortgage Banking Resiliency’s program
- Highly motivated, self starter, results driven
- Must have flexible working hours, desire to meet tight deadlines, focus on attention to details and demonstrate the ability to organize and prioritize work accordingly
7
Business Resiliency Lead Resume Examples & Samples
- Significant professional business/operations experience with demonstrated career progression (15 years), with at least 7 years in a risk and controls related disciplines (e.g. audit, resiliency, operational risk, Compliance)
- Frontline business experience (e.g. Investment Banking,Asset Management, Private Banking) required
- Experience in managing regulatory response and requirements (e.g., FDIC, FFIEC, CFTC, NASD, etc.) required
- Experience with technical availability and resiliency best practices
- Experince disaster recovery, busines continuity planning, testing, identifying imrpovements and auditing test results
- Risk management and controls procedures
- Strong management and leadership skills and experience
- Flexible and adaptive; strong relationship building and influencing skills
- Strong logical, analytical and quantitative mindset and skills
8
Business Resiliency / QAT Lead Resume Examples & Samples
- Manages the QA effort for multiple projects or releases and is responsible for providing estimates, project plans, and resource plans for the QA effort on the project or release and is accountable for all work product of their team
- Provides leadership to their team by setting priorities and providing a strategic and tactical vision for the team. Identifies areas for improved testing efficiencies, test automation and facilitates implementation of automated test scripts. Has significant interaction with internal customers
- Interpersonal leadership and influencing skills and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources
- Ability to analyze problems or issues and apply appropriate decision making based on policy and communicate effectively and confidently (both oral and written)
- Creating concise communication materials and presenting audit, risk and resiliency findings to senior management
- Strong understanding of IT control policies, infrastructure services, security, data center facilities management and Enterprise Compute Services
- JIRA, Mercury Quality Center or other similar testing tools - Basic understanding including navigation between functional areas within the tool. Ability to pull data from testing tools for reporting
- BS equivalent or higher required
- Significant professional experience (7 plus years of experience) in business/ risk/audit/business
- Resiliency background with demonstrated career progression
- Strong coordination, control and project management skills
- Proven record of driving process improvements
- Ability to read and comprehend requirements and high level design deliverables well enough to create detailed test cases. Ability to map test cases to requirements
- Experienced in Risk tools, i.e. Phoenix, CSAs, SharePoint
- MS Office tools
- Usage of data management tools
- (Desired) Risk or Audit certifications
9
Business Resiliency Lead-paymentech Resume Examples & Samples
- Developing strategies to meet Corporate Resiliency policy requirements, and defines new policies to satisfy changing business and data requirements
- Implementing common processes, practices, tools, and metrics to improve the maturity of resiliency across the lines of business
- Plans and architects business resiliency control initiatives aligned to mitigate IT risks
- Possess the influencing skills to work closely with the business to continuously improve the firms IT control structure
- Consults on business resiliency risk management practices to various constituents across the firm and externally including, regulatory bodies
- Drive key stakeholders to adhere to IT Controls best practices. This will be accomplished either by managing the Risk Control Self Assessment programs or by driving operational areas to adhere to the defined business resiliency agenda
- Being accountable for overseeing multiple action plans at any given time and use experience and knowledge to drive those plans through to completion
- Provide guidance to operational personnel to execute business resiliency processes as completely and efficiently as possible
- Provide detailed metrics on the business resiliency program to ensure we have adequate resource alignment
- The Business Resiliency Lead will need to demonstrate expert knowledge in the domains of IT Controls and Audit. Using the Information Technology Infrastructure Library (ITIL) principals to align IT service management with the needs of the business, the Business Resiliency Lead should look for ways to continuously improve the IT controls environment
- Additionally, the Business Resiliency Lead is expected to train and mentor other associate resources, work directly with Auditors and may need to travel to other offices throughout the course of their duties
- Minimum of 10+ years experience with systems, networks, and development environments
- Minimum of 5+ years experience in Information Risk, IT Audit, or IT Compliance
- Minimum of 2+ years experience with banking laws and regulations associated with Financial Services and Technology and information security best practices
- Big 4 audit firm experience
- Strong communication and influence management skills
- Proven ability to communicate in difficult/sensitive situations and create consensus
- Strong collaborative and influencing abilities across a highly matrixed environment
10
Business Resiliency Global Resiliency Crisis Management Sub-saharan Africa Location Resiliency Lead VP Based Dubai Resume Examples & Samples
- Strong coordination and control skills (e.g., develop and manage cross locations and Lines of Business strategies, communications, and implementations)
- Strong project management skills (e.g., planning, issues escalation, reporting, management presentations, etc)
- Excellent communication, relationship building and influencing skills; ability to engage with senior management
- Presence and ability to engage with senior management
- Experience in managing global initiatives and matrixed organization
11
CCB IT Business Resiliency Lead Resume Examples & Samples
- Governance of the Technology Resiliency Program and adherence to standards within CCB
- Ensure adherence to Global Technology Risk Management planning and testing standards within CCB
- Provide training and awareness of internal customers on poliies, standards and best practives to eliminate risk in the resilince of their applications, systems and infrastructure
- Work in a team environment within the CCB Technology Resiliency organization on the development of recovery strategies and technology (application) continuity plans
- Coordinate the development, maintenance and testing of the various application's technical resiliency plans, ensuring compliance with internal and external guidlines
- Coordinate contingency site preparation and actual test event scheduling and support, and post test problem resolution
- Expert understanding of technology resiliency principles, strategies, methods, and industry best practices
- Strong technology based experience with emphasis on development, testing and execution of disaster recovery/business continuity plans
- Excellent interpersonal skills, necessary to work with diverse personnel in various departments
- Strong leadership skills and experience
- Excellent communication skills, with the ability to communicate resiliency risks to all stakeholders - both within Technology as well as within Business areas
- Minimum of five years in a technology resiliency related position (Disaster Recovery/Business Continuity), with oversight over resiliency strategies or the execution of technology resiliency tasks and plans
- Minimum of five years of work experience in a Business Continuity or Disaster Recovery realted field with responsiblity for or oversight of the planning, approval or testing of application recovery plans/strategies
- Strong detail and organizational skills
- CBCP or equivalent certification strongly preferred
- Experience in one or more technology areas such as: systems architecture, systems development, infrastructure (operating systems, database systems, networking) support a plus
12
VP Business Resiliency, Singapore Resume Examples & Samples
- Business Continuity risk assessment
- Foundation architecture knowledge
- Business application/infrastructure
13
GTI, Business Resiliency Manager Resume Examples & Samples
- Governance and compliance for all GTI services/towers
- DR/BC planning & testing, including Major Event coordination focusing on GTI as a Line of Business
- Maintaining event participation
- Compliance reporting – Application Plans, Business Plans, Business Impact Analysis
- Monitoring and driving remediation for non-compliant components
- Business Resiliency management – Business Impact Analysis (BIA) & Business Resiliency Plans (BRP)
- Call Tree testing and communications
- On-boarding and plan maintenance in RDMS toolset
- Communications – As required
- Training & Education - As required
- Develop strong partnerships with GTI Service Owners to maximize impact
- Ability to influence at all levels and work dynamically across global and diverse teams
- 10+ years of experience in Technology and preferable within the finance sector
- Experience in disaster recovery and business continuity management
- Experience working within a global organization
- Experience in driving global improvement programs
- Experience at working in a matrix management model and utilizing virtual teams
- Experience at working both independently and in a team-oriented collaborative environment
- Strong communications at all levels of the organization
- Strong influencing skills, comfortable executing against recommendations and plans by overcoming barriers and resistance
- Ability to build strong relationships and leverage people network throughout the firm
- JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran
14
Business Resiliency Manager Resume Examples & Samples
- Direct and coordinate overall high availability planning programs for JPMC to proactively identify risk and track risk mitigation
- Develop availability strategies, plan and drive capabilities cross line of business Firmwide
- Track and report capability improvements, impact to availability and resiliency of the banks critical application portfolio
- Track and report application capability and maturity based on successfully achieving required high availability benchmarks
- Significant professional business/operations experience with demonstrated career progression (15+ years), with at least 7+ years in a technology operations, application development and or infrastructure engineering role and or risk and controls related disciplines (e.g. audit, resiliency, operational risk, Compliance)
15
Business Resiliency Lead Resume Examples & Samples
- Review Architecture designs, configurations, and operational documentation that will be used to manage data center disaster recovery playbooks
- Create Disaster Recovery and Sustained Resiliency Playbooks
- Review Disaster Recovery plans, Technology Recovery Plans, Test Harness Documents, and the review and substantiation of test events
- Coordinate and manage sustained resiliency and disaster recovery events
- Experienced in disaster recovery efforts related to multi site environments
- Experience managing the efforts of infrastructure, server, and applications recovery plans
- Experience with IT DR Policy and Standards documents
- Experience with IT Command Center Guides and Activity Run books
- Able to identify application/service fault domains and failure modes utilizing architecture drawings and documentation
- Review test scripts that can substantiate the test plan for fault domains and failure modes
- Review completed test results and log files to determine or substantiate that a test has successful achieved its goals
- Identify critical assets, system interdependencies
- Communication skills to brief management on findings
- Manage Project Plan style recovery playbooks
- Create Dashboards and Scorecards
- Managed relationships and conduct interviews
- 10+ years of professional experience in large scale, distributed environments with hands on experience in multiple technologies including Network, Storage, O/S and Database
- Understanding and working knowledge of Vendor Clustering technologies including Microsoft, VERITAS
- Understanding and working knowledge of Multi vendor operating systems platforms, Microsoft, IBM AIX, Red Hat, Solaris
- Understanding and working knowledge of Database technologies SQL, Oracle, Sybase, DB2
- Understanding and working knowledge of cross vendor virtualization platform, vmware, Solaris. AIX
- Strong operational support, disaster recovery, and risk management experience
- Must have strong issue resolution / problem management skills with ability to intuitively determine the most effective escalation and resolution path
- Experience in capacity planning, systems performance analysis and optimization in a distributed client/server environment
- Technical problem-solving skills Broad knowledge of various technology architectures and business platforms
- Systems planning and engineering skills
16
Americas Business Resiliency Lead Resume Examples & Samples
- Build an intimate knowledge of the business resiliency organization, programs, processes, and needs/challenges in the Americas region
- Set the Regional Resiliency Agenda; working with partners in the Lines of Business and region
- Lead the GRCM Americas resiliency coordinators to drive and implement the Regional Resiliency Agenda
- Partner with other GRCM Regional Resiliency Leads and GRCM Functional Leads to ensure consistency and ongoing enhancement of the firm’s resiliency program
- Chair regional resiliency governance committees and drive/rationalize sub-regional committees as appropriate
- Participate in existing Operational Risk & Control Governance Meetings as firm-wide resiliency representative
- Serve as primary regional contact and escalation point for all Resiliency issues and request, including Audit and Regulatory issues within the region; leading the team in addressing issues and driving common solutions
- Support Global Crisis Management in coordinating and managing business resiliency efforts in the region
- Partner with Global Crisis Management in the scheduling and support of regional Simulation Exercises, SIMT Exercises, and participate in GRCM Physical Tests
- Proactively monitor and manage regional metrics
- Provide subject matter expertise, advice, and support to Lines of Business/Management in the region
- Independently challenge the local businesses and function; Evaluate existing strategies, identifying existing process and procedural gaps, recommending areas for improvement while mitigating risk
- Proactively identify, assess, and help to resolve macro/systemic resiliency risks and challenges to the region
- Proven professional experience with demonstrated career progression (15+ years), with at least 7+ years in a risk (e.g., audit, operational risk, etc.) or business resiliency related background
- Full understanding of the business continuity lifecycle from risk assessment and BIA, strategy design and plan development through to testing and maintenance
- Familiarity with both global and regional regulatory agencies and requirements and industry standards (e.g., ISO22301)
- Frontline business experience (e.g. Investment Management, Private Banking) preferred
- Strong relationship building and influencing skills
17
Business Resiliency Manager Resume Examples & Samples
- Develop of implementation strategies for complex multi-phase client solutions
- Deliver and Maintain requirements analysis, functional design, and platform documentation artifacts
- Develop and review Business Requirements, Functional Specifications, and Test Cases to understand the functional and technical requirements in order to test the application and verify those requirements are successfully met
- Create detailed UAT plans and scripts and manage the UAT process
- Act as a communication channel for ongoing program management status and issues, and setting business expectations
- Conduct regular client project meetings to ensure adherence to project plan and milestones, facilitate timely issue resolution related to the implementation and serve as a point of escalation on behalf of the client
- Conduct scoping meetings with Clients, gather and document solution, installation, and deployment requirements with client to ensure systems are properly rolled out
- Coordinate and manage internal parties to deliver the solution within the required timeframe for the client by providing regular verbal and written status updates to clients and business partners and by providing guidance to the client with respect to the tasks and their role within the plan and update key information and documentation in a timely manner
- Working with business and technology partners to develop and define strategic goals, roadmaps to achieve those goals, and success criteria to confirm goals have been met
- Working with business and technology partners to develop and define technology project scopes, requirements, and operational impacts (migrations, support, etc.)
- Working with technology teams to review technical designs and test plans/results to confirm that business and technology goals are met
- Working with technology teams to articulate roadmap progress and coordinate with lines of business to make business decisions regarding solution constraints or directions
- The candidate must have a bachelor's of degree
- 8+ years of experience in information technology with an emphasis on Business Systems Analysis, Systems Development, or Implementation management
- 5+ years of technical delivery experience (Architecture, Application Development, Usability Design, Project Management, or Quality Assurance)
- Experience/understanding of business process reengineering and business modeling concepts, business systems development and analysis
- Ability to influence peers and senior team leaders necessary to accomplish team goals
- Fast Learner – able to grasp concepts from on the job training
- A great sense of detail, and have the ability to take on various duties in short time. Be able to take initiative when needed
- Certifications in Business Continuity Planning / Disaster Recovery a plus
- Must be available as needed to provide assistance during non-business hours
18
Business Resiliency Resume Examples & Samples
- Professional business/operations experience (2+ years)
- Experience and exposure in risks/controls related fields (e.g. audit, resiliency, operational risk) preferred
- Self-starter and motivated, able to operate with limited supervision
- Detail and delivery oriented, able to effectively plan and track to timeline
- Flexible and comfortable working with multiple competing timelines/tasks
- Strong interpersonal and influencing skills, able to work with multiple teams and time zones
- Effective communication; Able to communicate succinctly both in writing and in speech
19
Business Resiliency Lead Resume Examples & Samples
- Understanding of disaster recovery policies
- Oral and written communications
- Line of business knowledge
- Understanding of standard engagement processes for cross-functional support groups
- Understanding of how technology supports business processes and procedures
- Understanding of mainframe and/or distributed databases; with a focus of disaster recovery
- Risk assessment methodologies including business impact analysis and/or recovery strategies
- Risk and Resiliency Policies
20
Business Resiliency Lead Resume Examples & Samples
- Direct and coordinate resiliency planning programs for CT&R
- Review availability strategies and drive remediation across CT&R
- Track and report capability improvements, impact to availability and resiliency for CT&R
- Implement and track testing programs to demonstrate critical apps can achieve required benchmarks
- 7+ years in a technology operations, application development and or infrastructure engineering role and or risk and controls related disciplines (e.g. audit, resiliency, operational risk, Compliance)
- 5+ years strong management and leadership skills and experience
- 5+ years experience in managing initiatives and matrixed organization
21
CIB Business Resiliency Manager Resume Examples & Samples
- Negotiation / Influence skills
- Business requirements analysis
- Certificate is desirable (e.g. Certified Business Continuity Planner)
22
Cib-business Resiliency Manager Resume Examples & Samples
- Basic principles of business continuity management
- Conducting Business Impact Analyses and guiding business in developing viable/sustainable recovery strategies
- People Management skills to manage a virtual team of resiliency coordinators
- Knowledge of local Regulations is needed
- Proficient in the Microsoft Office Suite
- Certificate is desirable (DRII or BCI)
- SharePoint knowledge is a plus
23
CIB Americas Regional Business Resiliency Lead Resume Examples & Samples
- Business Continuity testing knowledge
- Client relationship management skills
- Certification is desirable (e.g. CBCP or MBCI)
24
Business Resiliency Manager Resume Examples & Samples
- A minimum of three years in business resiliency, disaster recovery, crisis management or production assurance/incident management preferred
- Previous experience in operations/risk/audit/business functions preferred
- Proficiency in Microsoft Office Tools including Outlook, Word, Excel, PowerPoint and Visio preferred
- Familiarity with Microsoft SharePoint and Microsoft Project preferred
- Familiarity with resiliency planning tools including RDMS, LDRPS, GENT/Everbridge or other mass notification tools
- Strong ability to work collaboratively and independently
- Strong coordination skills
- Strong analytical skills, including data analysis/manipulation
- Flexibility and ability to partner with other team members across multiple lines of business and business units
- Ability to learn new and evolving organizations and establish professional relationships
- Ability to drive best practices and process improvement
- Comfortable in a fast-paced, constantly changing environment with many pressures and changing priorities
- Possess an understanding of the different business units that make up Consumer and Community Banking and the products and services we deliver to our customers
25
Global Business Resiliency VP Philippines Resume Examples & Samples
- Running a robust resiliency agenda in line with the firm’s Resiliency Policy and Standards
- Stakeholder management including Location leaders, LoBs, Corporate Functions and Support groups
- Act in an advisory capacity for LoBs and Corporate Functions, as well as location leadership with respect to the policy and standards, programs, resiliency tools and metrics
- Governance through publishing and monitoring of metrics and ensuring adequate follow up and due diligence on any non-adherence
- Co-ordinating efforts during a crisis or incident, by being a centre point between LoBs, Corporate Functions and Support groups
- Ensure location level preparedness and plans are in place, working closely with location leadership and support functions
- Evaluate opportunities and areas that need focus to enhance the resiliency posture of the GSC
- Provide inputs or front end Regulatory requirements from a Resiliency/BCP view point
- Represent GBR in the necessary forums, committees and meetings
- Work closely with the counterpart in the team as well as Global counterparts
- Strong working knowledge of Resiliency and Business Continuity
- Excellent partnership skills and stakeholder management abilities. The incumbent should be able to work and influence across diverse teams locally and globally
- Ability to manage calmly during high pressure and crisis/incidents
- Ability to work in a matrix organization set up
- Analytical and critical thinking abilities. The incumbent should demonstrate thought leadership
- Thinking and connecting the dots across the wider organization and location
- Mature leadership style
- Minimum of 5-7 years of experience in the Resiliency/BCP or related domain, with an overall experience of minimum 12 years. The last few years should have been in a independent, manager capacity overseeing Resiliency for a business unit, location or a small to mid-sized firm
- Familiarity with industry resiliency models, BIAs, Resiliency tools and plan structure
- Industry certifications will be an advantage but not mandatory
26
Business Resiliency Manager Resume Examples & Samples
- Facilitate and lead proactive design, planning and implementation of financial and brand impact, and operational risk mitigating solutions
- Provide advice on best practice approaches to resilience and preparedness, Company policies and standard operating procedures (SOPs)
- Collaborate with various internal business organizations to leverage and further update crisis, continuity and recovery practices across people, process and technology
- Develop continuity and recovery processes and procedures and supporting service-level agreements (SLAs) to ensure that resiliency controls are managed and maintained
- Participates in development of strategic roadmap and project development
- Lead required aspects of continuity project initiation: contribution to business case and requirements development
- Have the expertise to recommend functional, workforce and technology continuity solutions that meet the short and long-term business goals of internal functional areas
- Direct research, evaluation, testing and recommend of new or updated crisis and continuity management technologies
- Use professional concepts in accordance with company objectives to solve extremely complex problems in creative and effective ways
- Provide oversight of all projects and activities within expert domain
- Leads development of new theories and methods
- Works on extremely complex problems where analysis of situations or data requires an evaluation of intangible variables
- Exercises independent judgment in developing methods, techniques and evaluation criteria for obtaining results
- Reviews the work of junior staff for relevant subject matter areas
- Work may be evaluated by management for timeliness, quality, objectives
- Act as principal consultant and interacts with business partners on large & crucial projects that affect the organization's long-term goals and objectives
- Partners with Senior Management to provide and obtain information and build consensus regarding project direction
- 10+ years in business continuity management positions with high-level problem solving and continuity solution project management experience. The BR Manager will have a proven expertise in all aspects of designing and constructing crisis command and control, and continuity architectures
- A minimum of two of the following
- Bachelor’s Degree, with advanced certification
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Business Resiliency Manager Resume Examples & Samples
- Manage a team of 6-8 technology resiliency professionals. This includes mentoring and development of staff on the team, managing team and individual workloads, work prioritization, performance reviews, and providing for issue escalation support
- Maintain partnerships across CCB – Development, Production Management, GTRM (Global Technology Resiliency Team), IT Risk, Business Resiliency, Information Owners, and senior management – in support of resiliency objectives
- Maintain partnerships with the firm wide Disaster Recovery team and peers in other LOBs to ensure technology and capabilities are aligned with business needs, and satisfy regulatory requirements
- Work closely with firm wide DR team to become a subject matter expert regarding IT Resiliency Policy and Standards, firm wide reporting logic, and relevant firm wide processes (e.g., auto/manual adjudication)
- Become a subject matter expert with the firm’s corporate resiliency tool RDMS and provide support to CCB Technology on questions pertaining to the use of the tool
- Assess and control the quality of Technology Recovery Action Plans, ensuring completeness, accuracy, and currency of information and planning needed to achieve recovery objectives
- Facilitate performance of Application Impact Assessments (AIAs) involving IOs, Business Resiliency, and Application Development Managers to define/validate application Recovery Time Objectives
- Advise on and validate documentation/substantiation of IT resiliency test events
- Produce resiliency program compliance reporting, including creation and distribution of scorecards and dashboards that identify or demonstrate resiliency risk
- Identify and implement continuous improvement opportunities for both internal processes and the tools used to support the resiliency function
- Ensure that the appropriate evidence and documents is retained and loaded into our resiliency tracking systems to obtain credit for test execution
- Ensure/provide training and reference material is available as required to ensure understanding and support from CCB participants in the IT resiliency program
- Review completed test results and issue log files to determine or substantiate that a test has successful achieved its goals
- Work with technology/application teams to identify critical assets and system interdependencies and ensure associated resiliency requirements are met
- Provide support for understanding/validating breaks (ITRC) associated with Recovery plans (TRAPs) and resiliency testing
- Provide guidance on how to comply with corporate IT resiliency policy to CCB Technology
- Weekend work hours may be required at times
- People Management experience is preferred
- 5-7 years of Information Technology experience preferably within Infrastructure, ideally with experience or exposure of working in a financial institution
- Experience with either Disaster Recovery, Business Resiliency or IT Risk is preferred
- Experience with technical documentation analysis, creation or development is preferred
- Excellent Verbal and Written communication skills
- Ability to define problems collects data, establish facts and draw valid conclusions
- Negotiation, influencing, leadership, interpersonal and communication skills; the ability to effectively manage stress and engage in continuous learning
- Ability to set and drive timelines, training schedules and work across cross functional teams
- Leadership and customer facing skills is preferred
- Must have the ability to work independently
- Confidence to drive issues through to completion in a highly pressured environment
- Ability to think big picture; view issues and situations with a broad perspective
- ITIL knowledge
- Resiliency Program Experience
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Business Resiliency Resume Examples & Samples
- Establishment of business resiliency testing framework across firm; Design the program to achieve a comprehensive approach to address key risk areas based on risk, threats and firms priorities
- Development and implementation of resiliency testing policies, standards and guidelines; for effective and consistent implementation of testing program objectives and controls
- Design, develop and manage the testing governance structure; integrated monitoring and reporting on the testing program effectiveness and risks for the Board and Risk Committees, influencing strategic and tactical decisions
- Lead the validation of business preparedness through an array of testing mechanism. Exercising the knowledge and decision making capability of the location / business senior management during crisis. Validate capability, capacity and sustainability of staff, infrastructure and technology processes to operate under adverse business conditions
- Development of the strategic roadmap for the functional organization
- Sponsor & Driving major initiatives
- Work with Firm-wide functional partners to deliver on key priorities (e.g. Corporate Location Strategy, Third Party Risk, and Technology Development etc.)
- Strong leadership and executive presence
- Ability to manage and lead cross functional and matrix organization
- Experience in developing strategy for a cross geography and risk based programs
- Significant operational background providing a basis for understanding and driving of industry best practices
- Experience in dealing with regulators and regulations
- Expertise in managing and implementing Risk Programs
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Business Resiliency Resume Examples & Samples
- Certifications in Business Continuity Planning preferred
- Experience leading and managing a team and facilitating meetings
- Business Resiliency experience and technical aptitude pertaining to BIAs, Planning, Testing, and Reporting
- Operational and Crisis Management experience
- Develop an intimate knowledge of the business resiliency organization, programs, processes, and needs/challenges
- Cultivate relationships with key stakeholders across lines of business globally
- Develop an intimate knowledge of lines of business reporting operations
- Ability to work under demanding deadlines within a fast paced environment
- Experience and exposure in MIS, managing projects, risks & controls related fields (e.g. audit, resiliency, operational risk)
- Effective communication; able to communicate succinctly both in writing and in speech with all levels
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Business Resiliency Resume Examples & Samples
- Review existing and similar programs making a recommendation for a new 2017 program
- Drive and continue to enhance the QA program strategy across the firm for Resiliency
- Design the GBR QA Program for consistent implementation (set objectives, scope, approach)
- Implement a strategic program execution which contains a basis, logical measures and feedback loop for LoBs involved
- Monitor execution (validate completion and remediation of issues)
- Program Governance (analysis for themes, reporting and escalations)
- Strong understanding of the firms resiliency standards
- Background in auditing , testing or similar investigation like roles
- Ability to work through relationship model
- Lateral thinker and ability to think outside the box
- Experience in leading a cross geography and business program
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Business Resiliency Resume Examples & Samples
- Responsibility for governing and overseeing execution of the strategic agenda
- Lead and manage initiatives for the team/ organization (eg Reporting enhancements)
- Manage and control the budget for the initiatives and track expenditure of the project
- Provide program oversight and discipline to the execution and management of the programs/ projects
- Establish a governance process/ framework for the team and ensure that it is followed
- Responsibility for management and delivering of MIS reporting on the program and escalation of status/ issues
- Provide Business Management support for the monthly business reviews with management and work with partners to improve reporting packages
- Manage and implement proposed changes partnering with Technology as needed
- Work with global partners / team to identify new initiatives and opportunities for improvements
- Professional business/operations experience (10+ years)
- Experience and exposure in MIS, managing projects, risks & controls related fields (e.g. audit, resiliency, operational risk) preferred
- Demonstrated strong delivery with strategic initiatives and programs
- PMP certification preferable
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Business Resiliency Resume Examples & Samples
- Implementation and maintenance of the Resiliency Data Management System (RDMS) the firm wide strategic solution for the anticipation, preparation, mitigation, response and recovery from business and technology disruption
- Maintenance of the Global Enterprise Notification Tool (GENT) a firm wide notification tool to communicate with employees and contingent workers before, during and after all events, incidents and emergencies
- Formulation and maintenance of technology budgets with emphasis on aligning these budgets to the priorities of the firm
- Engage senior management on key aspects of the technology and resiliency programs, including determining the resiliency risk appetite, strategy, leadership and program oversight
- Partner and Coordinate with internal and external technology teams to delivery technology solutions
- Engage with senior executives throughout the firm to discuss the current resiliency program and how technology can help solve business problems
- Serve as key business resiliency contact in the newly formed cyber resiliency program
- Provide strategic direction to Operating/Steering Committee members on technology solutions be offered by Global Business Resiliency
- Work with business and technology partners to develop and define strategic goals, roadmaps to achieve those goals, and success criteria to confirm goals have been met
- Lead working groups with business and corporate function stakeholders to ensure strong participation in resiliency programs, including compliance to policy/standards, critical site tests, firm-wide programs, etc
- Serves as Information Owner of the RDMS, GENT platforms and associated data management structures
- The candidate must have a min. of a bachelor's of degree in a computer science or related field
- 5+ years of experience in information technology with an emphasis on Business Systems Analysis, Systems Development, or Implementation management
- 10+ years of technical delivery experience (Architecture, Application Development, Usability Design, Quality Assurance and General Project Management) experience
- Strong understanding of business process re-engineering and business modeling concepts, business systems development and analysis
- Excellent oral and written communication skills - ability to motivate, influence both the business and technical communities as well as consult and advise clients
- Conceptual and practical understanding of full project lifecycle - ability to manage the processes of requirements gathering, analysis, testing, training, quality assessment
- Ability to manage expectations and interactions between business and technology organizations
- Strong presence, comfortable interacting with, presenting to and influencing senior management
- Proficient in handling multiple responsibilities and tasks simultaneously
- Demonstrated ability to work in a fast paced, demanding, team environment and ability to adapt to a changing environment
- Proven ability to successfully negotiate / mediate / manage conflict and issues, proven team leadership and meeting facilitation skills
- Business Resiliency experience and technical aptitude pertaining to BIAs, Planning, Testing, Crisis Management and Reporting is required
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Business Resiliency Resume Examples & Samples
- Provides 24x7 “Follow the Sun” coverage of JPMC sites across the globe and monitoring of Priority One technology incidents to support the Firms crisis command centers and Senior leadership
- Ensures standardization of processes across all locations using a global engagement model
- Directs and assumes responsibility for the maintenance and effectiveness of JP Morgan Chase's business resiliency program through standardized planning, enhanced testing, quality assurance, and a bi-annual review of the resiliency lines
- Monitors performance measurement and capability dashboards for metrics reporting. As required, meets with executive management to present and discuss methodologies, capability status and strategies for enterprise contingency planning
- Partners with Global Security to lead major tabletop exercises, locational simulations and Site Incident Management Team (SIMT) awareness exercises
- Highlights risks & areas for improvement post each exercise and ensures issues are captured and mitigated in the Firms Resiliency Data Management System (RDMS)
- Develops strong understanding of middle and back office functions so as to be able to engage in and help drive problem resolution
- Works with each Line of Business and Corporate Function to identify points of vulnerability (i.e., physical threats, cyber) and recommend risk reduction strategies
- Provides strategic direction to Operating/Steering Committee members (during off-site visits) on enhancing the resiliency of their program operations
- Confirms to the Board of Directors that they have met their commitment in overseeing the business continuity planning process in accordance with the Federal Financial Institutions Examination Council
- Act as a liaison for CAO with line of business executives to stay abreast of key projects and create proper reporting mechanisms to assess progress against stated goals
- Develops and maintains relationships with regulatory agencies to facilitate plan development, communications and response effort coordination
- Integral in the design and administration of resiliency role-based training for the purpose of educating Resiliency Approvers, Coordinators and Owners on how to effectively plan for disruptions
- Stays current on resiliency preparedness best practices, external regulations and industry standards
- Leads, coaches and provides direction to a team of business resiliency professionals. Ensures that the team is cohesive and aligned towards the same goals
- Experience leading and managing a team
- Successful track record of delivering results; good executive skills
- Demonstrated knowledge of financial agency rules, regulations and guidelines for security and business continuity planning and implementation
- Excellent oral and written communication skills - Ability to manage expectations and interactions between business and technology organization as well as consult and advise clients
- Timely escalation of critical and/or complex issues as required
- Excellent time management, planning and organizational skills
- Must demonstrate a great sense of detail, and have the ability to take on various duties in a short timeframe. Be able to take initiative when needed
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Business Resiliency Manager Resume Examples & Samples
- Fully own global business resiliency for an assigned portfolio of critical business processes
- Responsible for multiple CCB Line of Businesses or Operations groups to project manage the annual renewal of CCB resiliency documents - BIA (Business Impact Analysis) and BRP (Business Resiliency Plans)
- Demonstrate analytical skills in assessing resiliency risks within the assigned portfolio
- On a quarterly basis, develop and present Resiliency Risk Pro forma to executive leadership team
- Influence appropriate prioritization of resiliency risk mitigation activities
- Partner with the functional control officers as needed
- Be in charge of the quality and effectiveness of resiliency strategy within their assigned portfolio
- Demonstrated experience or aptitude in project management, risk management, quality control, business resiliency planning, crisis management or testing development and delivery
- Three years + bank operations experience
- Strong knowledge of Microsoft Excel, PowerPoint & SharePoint
- Strong communication and presentation skills with proven experience in presenting to executive management
- Ability to handle pressure situation and lead/assist with crisis management when needed
- High level of desire to succeed, works well under pressure with minimal supervision
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Business Resiliency Resume Examples & Samples
- Ensures risk and control compliance to departmental and company wide standards
- Ensures adherence financial control and budget management
- Promotes client centric environment for work with teams and contributors
- Production support/ Operate business process knowledge is preferred
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Oversight & Control Firmwide Risk Management Regional Business Resiliency Manager Resume Examples & Samples
- Provide hands-on support to Corporate and LOB aligned Risk teams in the development and maintenance of Business Impact Assessments (BIA), Business Resiliency Strategies and Plans
- Establishing and maintaining close engagement with LoB Resiliency Teams to promote the effectiveness of FW Risk BIA’s, Business Resiliency Strategies, and Plans
- Where necessary, facilitate the execution of the Firmwide Risk Resiliency Crisis Management framework including the coordination of response arrangements and information reporting
- Coordinate, validate and report on resiliency testing
- Participate and represent Firmwide Risk in Regional/local Resiliency forums
- Proactively assess the effectiveness of resiliency planning assumptions and strategies, providing solutions based leadership to mitigate potential weaknesses
- Where necessary provide resiliency and crisis management training support for FW Risk Staff
- Ensuring the maintenance of resiliency information on relevant data systems to enable metrics reporting
- Self-starting individual with the ability to work independently and take ownership of issues
- Sound knowledge of resiliency (business continuity) best practice
- Experience in a risk management capacity within a global corporate environment
- Effective communicator at all levels
- Proficient in Microsoft Excel and PowerPoint
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Business Resiliency Lead-VP Resume Examples & Samples
- Gather requirements and define the scope of project(s). Ensure proper resourcing allocation and develop a plan and schedule, with well-defined milestones
- Manage projects and activities within work streams and across technology teams
- Keep work streams and projects on-schedule with proper level of transparency and escalation
- Implement proper toll gates to ensure timely delivery and quality
- Hold project team members accountable for execution and delivery
- Understand the technical intent and content behind the project to help drive successful outcomes
- Facilitate collaboration and cross-impacts between work streams
- Remove roadblocks and keep activities running smoothly and on-schedule
- Create regular management status reporting. Highlight issues and risks
- Maintain Global relationships with various other support teams as well as business users
- Deliver varied technical projects (including infrastructure) across disparate groups and locations
- Proactive with willingness to take ownership of issues
- Experience developing and presenting materials for senior management
- Excellent verbal and written communications skills as well as highly developed interpersonal and influencing skills
- Proven ability to meet deadlines and work in a fast-paced team environment while managing activities of more senior people (within work streams)
- Ability to prioritize and work on multiple tasks simultaneously
- Flexible, process-oriented, organized, with excellent analytical and troubleshooting skills
- Proven and successful track record for delivering technical projects on time and on budget (including infrastructure) across disparate groups and locations
- College degree, specialized training, or equivalent work experience
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Business Resiliency Management Region Head Resume Examples & Samples
- Identifies operational risks associated with office locations and processes and ensures that the business takes appropriate action to mitigate or eliminate those risks
- Coordinates actions to mitigate business continuity risks associated with offices, functions and operations to maintain the well-being of employees, protect assets, and provide continued service for clients during business disruptions
- Conducts business impact assessments (BIAs) to identify critical applications/systems and recovery capabilities and priorities
- Meets regularly with operating company business resiliency teams in the Americas Region to review current plans and ensure that arrangements with providers of critical services continue to meet the needs of the business
- Regularly assesses and tests recovery plans and capabilities, and reports on status to stakeholder groups
- Coordinates BRM Program training and awareness activities across the region
- Manages tactical and strategic BRM projects within the Americas Region
- Overseas regional BRM strategic planning initiatives consistent with the goals and objectives of the various operating companies
- Develops ongoing relationships with regional business and functional leadership and ensures that those leaders are aware of BRM issues and fully engaged in their resolution
- Facilitates 24x7 preparedness of real time incident response support, coordinating activities with the functions/groups that play a role in crisis management
- Oversees regional recovery efforts and supports members of the Crisis Management Team during incident response
- Provides timely BRM Program status reports for the Americas Region to operating company and MMC management on issues, projects, etc
- Manages and maintains the BRM budget for the region, in accordance with MMC and BRM standards
- Manages vendor and consulting contracts in support of BRM to minimize spend and ensure efficient and effective utilization of resources in the Americas Region
- Coordinates and communicates with other regions to support a consistent approach to the efficient use of BRM resources, standard setting and monitoring
- Supports the governance, project management and quality management activities of the Americas Region BRM Program, including training, testing, vendor risk management, audit coordination and other related resiliency management activities
- Support development, implementation and deployment of tools and processes for the BRM Program in the region
- Manages a regional team of professionals that includes Senior Managers, Managers and /or Analysts in Business Resiliency to execute the roles and responsibilities of this position
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Senior Director, Business Resiliency Resume Examples & Samples
- Direct and oversee the comprehensive development and application of organizational, programmatic and staff business resiliency policies, plans, protocols and supportive resources and training within a holistic risk management framework
- Lead the strategic and operational aspects of disaster recovery; including exercise and testing program. Including recovery strategies by use of the cloud, high availability and 3rd parties to meet business needs. Align closely with Enterprise IT and Product and Technology development teams
- Lead the effort for organizational awareness and competency standards as they relate to resiliency; business continuity, disaster recovery and crisis management. Ensure plans are comprehensive and tested
- Establish and maintain defined training and exercising standards across the spectrum of roles for business resiliency; coordinate simulations to test both leadership teams and recovery of IT systems and operations. Serve as global leader for participation in client testing
- Work closely with safety and security to assess vulnerable or high profile individual and/or group travel to high security risk destinations, providing evidence based go/no-go decisions, support and resource needs, a threat assessment, stakeholder engagement strategies, and evacuation recommendations
- Act as the Incident Commander during business resiliency related events. Ensure leadership teams activate and implement the appropriate business continuity and disaster recovery management policies, plans and protocols, effectively share information in a channelled, accurate and timely manner; while best using internal and external support and resources
- Manage direct team and provide guidance and leadership to extended business continuity and disaster recovery plan “owners” globally. Manage extended teams to ensure plans are updated regularly and aligned with ISO standards
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Senior Business Resiliency Manager Resume Examples & Samples
- Provide overall direction and oversight for the MMC Global Preparedness program to support and maintain a strong business resiliency, preparedness and response environment across MMC
- Coordinate actions to mitigate business continuity risks associated with offices, functions and operations to maintain the well-being of employees, protect assets, and provide continued service for clients during business disruptions
- Regularly assesses recovery capability and reports on status to stakeholder groups
- Facilitates 24x7 preparedness real time response support
- Coordinate activities with the functions/groups that play a role in crisis management
- Maintain, update, validate business impact assessments (BIAs) to identify critical applications/systems and recovery capabilities and priorities
- Coordinate Preparedness Program training and awareness activities across MMC
- Support the governance, project management and quality management activities of the MMC Global Preparedness program
- College degree in Business Administration, Technology or related field required
- 5-10 years in a Business Resiliency or comparable position. Five years at a supervisory level
- Excellent organizational and time management skills to handle multiple projects and tasks
- Detail oriented to ensure accuracy and results focused
- Excellent written and verbal communications skills to effectively interact with colleagues at all levels
- Fluency in English and at least one other language, as spoken in the assigned region
- Demonstrated leadership skills with the ability to provide team with a clear sense of direction
- CBCP Certification required
