AV Technician Resume Samples

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BZ
B Zulauf
Bethel
Zulauf
2812 Maggio Mews
New York
NY
+1 (555) 974 3898
2812 Maggio Mews
New York
NY
Phone
p +1 (555) 974 3898
Experience Experience
06/2014 present
Houston, TX
Senior AV Technician
Houston, TX
Senior AV Technician
06/2014 present
Houston, TX
Senior AV Technician
06/2014 present
  • Recommends measures to improve work procedures and employee performance to increase quality of services and job performance
  • Works closely with the rest of the IT organization on coordinating staffing for events, and meetings requiring additional IT/AV assistance
  • Helps establish standards to be maintained across the enterprise environment
  • Flexibility to respond to a range of different work situations
  • Leads upgrades and installations of AV and collaboration systems
  • Responsibility to own and deliver high quality, smooth, and efficient video telepresence, teleconference, and A/V interfaces between Miami and our international site offices, as well as with our shipyards
  • Committed to delivering high levels of customer service
11/2007 01/2014
Houston, TX
Lead AV Technician
Houston, TX
Lead AV Technician
11/2007 01/2014
Houston, TX
Lead AV Technician
11/2007 01/2014
  • Provides preventive maintenance support and maintains records for work completed with primary focus on AV related work orders
  • Familiarity with electrical, network and overall construction
  • The Lead AV Technician coordinates with AV Project Manager to ensure productivity, job completion and compliance with project budget
  • Manages support staff of one person in San Francisco
  • Performs other duties as assigned
  • Proactively communicate project issues to team in a timely manner
  • Interact with employees, customers and colleagues effectively on a professional-level
02/2003 06/2007
Chicago, IL
AV Technician
Chicago, IL
AV Technician
02/2003 06/2007
Chicago, IL
AV Technician
02/2003 06/2007
  • Provides quality control on equipment and systems to make sure they are working properly by performing preventive maintenance
  • Responsible for attending functions as requested by the Chief Engineer/Banquet Operation Manager / Assistant Banquet Manager
  • Actively monitor/support business critical meetings/events and provide feedback to improve workflows
  • Performs department administrative duties, manage work flow
  • Provides technical assistance regarding the types of visual aids to be used and provides instruction on the equipment use
  • Provide engineering support to Video Conferencing equipment performing daily checks, upgrading as planned, and providing logistical support for large meetings
  • Provides preventive maintenance support; completes inspections of, and maintains records for work completed with primary focus on AV related work orders
Education Education
Bachelor’s Degree in Audio Visual Technology
Bachelor’s Degree in Audio Visual Technology
Johnson & Wales University
Bachelor’s Degree in Audio Visual Technology
Skills Skills
  • Good physical condition, able to lift heavy loads, able to walk and stand for extended periods of time
  • Ability to work with programmers to install basic room control systems, with a solid technical grasp of the installation for complex control systems
  • Infocomm CTS-I Certified, with a strong knowledge of industry standards and best practices
  • Biamp Tesira Certified, with a strong knowledge of gain structure, and room acoustics
  • Crestron Digital Media Certified, with a strong knowledge of the range of Crestron equipment and Toolbox software
  • Basic Knowledge of VoIP and analog (POTS) phone systems
  • Good driving record to ensure insurability
  • Coachable, with the ability learn on the job
  • IP addressing knowledge or applicable IT background
  • Self-motivated with excellent organizational skills and attention to detail
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1

AV Technician Resume Examples & Samples

  • Aid in development and documentation of AV standards ensuring all specialized rooms are maintained, upgrades budgeted, and overall quality of rooms are maintained using both internal and external resources
  • Project/production management of DCI in-house live events such as Global Town Halls, conferences, screenings and "VIP" presentations. Utilizing our own audio and video equipment, microphone and speaker systems, projection and video monitoring, provide all A/V related functions for in-house events. As required, provide expertise to the end user about capabilities of our systems; manage the A/V portion of the event; as well as staging and lighting set up
  • Act as a liaison to Corporate Communications for in-house events or advising external vendors
  • Provide 2nd Tier customer support to end users for conference room and high end specialty room viewing/screening equipment
  • Operate and maintain all formats of broadcast and consumer A/V equipment and provide expertise to the end user for desktop A/V equipment, as well as dubbing (tape duplication) equipment and digitizing video-to-computer encoding systems
  • Install, configure, troubleshoot, repair, and replace Audio-Visual systems & equipment for both users and with-in conference rooms
  • Provide engineering support to Video Conferencing equipment performing daily checks, upgrading as planned, and providing logistical support for large meetings
  • Provide support with the sourcing of A/V equipment for offices and upgrades of current equipment
  • Aid in the development of A/V support documentation for large conference rooms and VTC rooms
  • Schedule and monitor VTC meetings ensuring there are not issues when the meeting is launched
  • Provide immediate support for in-room meetings via the VTC Hotline
2

AV Technician Resume Examples & Samples

  • Able to work in a team
  • Coachable, with the ability learn on the job
  • Technically savvy, self-motivated, resourceful, accountable, and articulate
  • Able to work in a corporate environment and provide high customer service
  • Able to operate presentation equipment and PowerPoint Presentations (projectors, wireless mics & audio mixers)
  • Ability to record and edit audio and video (Final Cut Pro)
  • Ability to create and publish eLearning programs (Articulate and Camtasia)
  • Video conferencing (Polycom) skills
3

AV Technician Resume Examples & Samples

  • Monitor Action Requests (Work Orders) to ensure all are assigned, responded to, and completed in accordance with the Key Performance Indicators as described in the Service Level Agreement with Autodesk, with primary focus on AV related work orders
  • Provides preventive maintenance support; completes inspections of, and maintains records for work completed with primary focus on AV related work orders
  • Support installation of audio visual equipment such as projectors, displays, video walls, speakers, cabling, etc
  • Assist in mocking up equipment for testing pilot projects
  • Proactively communicate project issues to employees/customers in a timely manner
  • Great communication skills between clients and contractors on an ongoing basis
  • Strong knowledge on DSP’s, digital platforms, matrix switchers, video walls and video conferencing
  • Maintains inventory levels on AV parts and equipment
  • Partner with various teams such as Client’s EIS department to deliver superb AV and conferencing solutions
4

Lead AV Technician Resume Examples & Samples

  • Primary support for All Hands meetings, webcasts, and TelePresence calls. Also supports special events, including d furniture set ups, AV set ups, or other support as needed
  • Manages support staff of one person in San Francisco
  • Provides preventive maintenance support and maintains records for work completed with primary focus on AV related work orders
  • Supports or resolves problems associated with all building services including: copiers, janitorial, food service, coffee services, parking, vending, access badges, office moves, inter-office transportation of equipment, as well as interior and exterior furnishings, fixtures, signage and equipment, with primary emphasis on AV related equipment and service
  • Installation of audio visual equipment such as projectors, displays, video walls, speakers, cabling, etc
  • Mock up equipment for testing pilot projects
  • Proactively communicate project issues to team in a timely manner
  • Maintain inventory levels on AV parts and equipment
  • Front line user support for technologies & main point of contact with EIS
  • Contribute to the R&D of next-gen AV solutions
  • Design and install cutting edge audio and web casting technologies
  • Design and implement AV and web casting solutions
  • CTS certification plus (CTS I preferred)
  • Crestron product and programming knowledge is a plus
5

AV Technician Resume Examples & Samples

  • To inspect, clean, maintain, and repair all audio / video equipment in the hotel
  • To cooperate closely with the Banquet Department and the function organizers in preparing for the function and during the function
  • To operate all audio equipment, special lighting equipment, and video systems during functions
  • To assume responsibility for the state of the maintenance and operational condition of all audio and video recording and playback systems, conference equipment, simultaneous translation systems, etc
  • To be thoroughly familiar with all regulations regarding safety at work and observe these meticulously at all times
  • To observe cleanliness at the place of work and on the job after completion work
  • To ensure cleanliness of appearance and uniforms, particularly when working in guest areas
  • To carry out any other reasonable duties as assigned by the Engineering Supervisor and the Assistant Director of Engineering
  • To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards
  • To provide friendly, courteous and professional service at all times
  • To maintain good working relationships with colleagues and all other departments
  • To read and understand the hotel’s Ambassador Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety
  • To comply with local legislation as required
  • To respond to any changes in the department as dictated by the needs of the hotel
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs
  • To attend training and meetings as and when required
6

AV Technician Resume Examples & Samples

  • Working knowledge of Passive Optical Networks (PON), Voice Over Internet Protocol (VoIP), Call Manager
  • Preferred Certifications: Certified Technology Specialist (CTS) , Crestron Certified Programmer, AMX Certified Expert (ACE), CompTIA Network +, Security +, BIAMP Tesira
  • IP addressing knowledge or applicable IT background
7

MGM Detroit AV Technician Resume Examples & Samples

  • Formal training in one or more AV technologies (lighting, sound, video, special effects) preferred
  • Three years experience in the AV industry to include troubleshooting and performing repairs on lighting, sound or special effects systems, including projectors, microphones, Plasmas, TVs, AV equipment and cabling
  • Experience establishing AV equipment maintenance schedules and work in a team environment to ensure work is complete
  • Proficient in the use of Microsoft Office to include Word, Excel, and Power Point. Basic knowledge of Microsoft Project preferred
  • Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
  • Ability to work a flexible schedule including extended hours, weekends, and holidays. Must be available on-call for emergencies
  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft
8

Senior AV Technician Resume Examples & Samples

  • Meet and exceed customer expectations consistently
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Be environmentally aware
  • Knowledge of Video Conferencing, trussing, and rigging
9

AV Technician Resume Examples & Samples

  • Operating & maintenance of in-house Background music system of the hotel
  • Operating & maintenance of IPTV system
  • Installation of all types of Audio/Visual & Projection Equipment in Banqueting & Restaurants area
  • Providing Video & DVD Players on demand for guest rooms
  • Operating all Kinds of Audio Visual system in Banquet function area and Beach Function
  • Responsible to set up the Audio-Visual equipment for events in the hotel and provide technical assistance for the banquet facilities and rooms
  • Setting up and testing of AV equipment for banquet functions based on daily issue of function sheets, including removal and storage
  • Carry out work as assigned in order to ensure the correct and functional set up of all functions
  • Operate equipment for functions as when required
  • Ensure on a monthly basis that an inventory is conducted for all equipment used for banquets
  • Ensure that all outgoing and incoming equipment which have been requested for banquets outside catering are logged daily
  • Carry out assignments on the 'Preventive Maintenance Program of AV equipment
  • Cooperate and provide assistance with other Engineering colleagues whenever necessary and available
  • Maintain cleanliness and orderliness inside AV control room and AV storage room
  • Inspect all function room daily and breakouts area, ensuring all lights, A/C and services are defect free and repair or replace lamps immediately
  • Carry out any work requested by Superiors
  • Very good knowledge in GRMS system
  • Attend BEO meetings if required
  • Knowledge and experience of computer-based programs and the installation of IT equipment
  • Ability to work on your own or in teams
  • Good physical condition, able to lift heavy loads, able to walk and stand for extended periods of time
  • Able to read and interpret MEP and Architectural drawings
  • Able to make rough estimates on materials and labour for tasks
  • Able to use general tools and equipment required for building repairs and maintenance
  • Previous experience in similar role in the hotel/leisure/retail sector
  • Diploma or Certificate in Audio & Visual or related
10

AV Technician Resume Examples & Samples

  • Troubleshoot technical issues, pinpoint faults, and offer remedies during events
  • Knowledge of front of house equipment and property management systems
  • Attend appropriate training courses when required
  • Ensure compliance of brand standards
  • Assist other departments wherever necessary and maintain good working relationships
11

AV Technician Resume Examples & Samples

  • Set up and check equipment for banquet functions based on daily issue of function sheets, including removal and storage.-
  • Carry out assignments on the ‘Preventive Maintenance Programme&#8217
  • Cooperate and provide assistance with other Engineering colleagues whenever necessary and available-
  • Maintain cleanliness and orderliness inside A/V control room and A/V storage room
  • Carry out any work requested by your Superiors
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises
  • Comply with the hotel environmental, health and safety policies and procedures
  • Ensure that all emergency calls are promptly and efficiently responded
  • To be fully conversant with the BMS system and to ensure it is fully functional at all times
12

AV Technician Resume Examples & Samples

  • Provide premiere technical support for all briefings, special events and internal meetings
  • Record all issues, customer requests, project work and support calls into the ticketing tool
  • Maintain the facility technology according to top notch standards
  • Work cross functionally with other team members in areas of large events, IT support, Data center support and other areas assigned by management
13

AV Technician Resume Examples & Samples

  • Sets up, tears down, and operates all production equipment for events and special projects
  • Provides quality control on equipment and systems to make sure they are working properly by performing preventive maintenance
  • Troubleshoots, repairs, and maintains electronic equipment such as computer, audio, video, sound, lighting, and projection systems, as well as other systems as required
  • Notifies the supervisor(s) and/or manager(s) when any major equipment repairs are needed
  • Maintains system service information and personal daily work and safety logs as required
  • Minimum of three (3) years of experience working as a technician, including experience working with Digital Projection Systems, Plasma and LCD Monitors, Cameras, Video Switchers, and Audio and Lighting Systems
  • Effectively communicate in English, in both written and oral forms
  • Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust and delighting guests, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests
  • Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others’ questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others
  • Microsoft Office: The ability to use Microsoft Excel, Word, Access, PowerPoint and Outlook computer programs proficiently
  • Computer Skills: The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs or analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball
  • Planning and Organizing: The ability to set priorities, plan and coordinate work activities, and obtain and manage resources so that work objectives are accomplished efficiently
  • Detail Orientation: The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality
  • Conferencing: Knowledge of conferencing equipment in order to establish necessary connections between the various parties
  • Internet: Knowledge of the hardware necessary to establish wired or wireless internet connections. This includes the ability to troubleshoot common connectivity issues
  • Computer Connections: The ability to make connections between computers and peripheral devices including LCD projectors, monitors, printers, external storage devices, and audio devices
  • Set Layout: Knowledge of the standard room set-ups for different types of events
  • Lift Operation: The ability to operate power lifts properly and safely
  • Forklift/Pallet Jack Operation: The ability to operate forklifts/pallet jacks to transport pallets and goods safely
14

AV Technician Resume Examples & Samples

  • Has a minimum one year experience working in a similar capacity
  • Is service-oriented, willing to go the “Extra Mile” in order to exceed guests’ expectations
  • Is a strong team player and contributes to ensure the smooth operations of all banquet events and functions in the Hotel
15

Senior AV Technician Resume Examples & Samples

  • Advance planning with client to recommend appropriate audio-visual and staging solutions
  • Technical ability to successfully operate high-end audio-visual equipment
  • Ability to quickly resolve and trouble-shoot technical problems which may arise during an event
  • The qualified candidate must also advance experience in
  • Must have an in-depth audio/visual technical knowledge with a minimum of 7 years practical related experience. College diploma/University degree in audio engineering, production, radio and television or other media field
  • LI-SJ1
16

Event AV Technician Resume Examples & Samples

  • Implement setup and strike of the AV and facilities equipment or furniture as directed by producers and operating engineers
  • Setup and configuration of audio, lighting, video production and presentation systems
  • Work closely with overhire support and other internal teams to deliver complex setups
  • Clearly communicate, log and report on assignments using designated resources, including MS Outlook, and R2
  • Professional, discrete and service-minded communication with customers in all modes: telephone, email, instant message, text or in person
  • Keep office and storage areas neat and organized at all times
  • Work independently and professionally with all levels of the organization
  • Adjust work schedule to business needs
  • Actively analyze existing processes, then help establish new processes and improvements to better team and client experiences
  • Provide productive feedback and process improvement ideas to management
  • Identify and work to resolve AV, Lighting, Video Production or Presentation system issues, and report detailed findings to engineering team
  • Conduct thorough troubleshooting and testing as needed or as directed by engineering team, reporting back with detailed reports
  • Audit all processes for best, safe working practices, and report on any safety concerns immediately
  • Positive, team-minded attitude, willing to jump in anywhere
  • Strong understanding of event AV and live event processes
  • Proficiency with video, lighting and staging systems
  • Focused, organized and effective in stressful environments
  • Able to replicate competencies and raise up team members
  • 2 - 4 year degree in A/V or related field experience
  • Prior corporate event or media support experience
  • Competent with MS Office suite
17

AV Technician Resume Examples & Samples

  • Previous experience within a Customer Services/AV/ Corporate environment
  • Proven experience of Customer Service delivery and Client Relationship building
  • Excellent time management and organisational skills
  • Computer literate, Word, email, knowledge of PowerPoint and Excel is advantageous
  • Technical knowledge of audio-visual equipment including video conferencing
  • Knowledge of screen technology (LCD/LED/Plasma)
  • Understanding of Wi-Fi technology and networks
  • Knowledge of projection technology and IP phone technology is an advantage
  • An excellent communicator, with polite telephone manner
18

AV Technician Resume Examples & Samples

  • Inspect electrical equipment to ensure coding compliance
  • Knowledge and experience of electrical equipment
  • Qualification in electrical field
19

AV Technician Resume Examples & Samples

  • Assist employees and guests with phone, video and/or video conferencing equipment
  • Install, manage and deploy VC and audio-visual inventory
  • Install, configure, and troubleshoot VC systems
  • Evangelize existing AV solutions with internal customers
  • Train and support users with VC and AV systems
  • Conduct AV audits
  • Manage and supervise 3rd party support vendors
  • Provide “white glove” support to VIPs
  • Actively monitor/support business critical meetings/events and provide feedback to improve workflows
  • Suggest and provide input for AV retrofits and designs
20

AV Technician Resume Examples & Samples

  • Supporting and maintaining AV in an enterprise and multi-site environment
  • Microsoft Skype for Business
  • Crestron RL2 Meeting room system
  • Polycom CX5100 Unified Conference Station
  • Mac and Windows based participants in skype for business video calls and conferences
  • Supporting external parties connecting their own equipment to the in-house AV
21

AV Technician Resume Examples & Samples

  • Installation of Commercial Audio Visual
  • Conduct terminations in accordance with system diagrams
  • Provide feedback to determine improvements needed in installation process
  • Must possess at least a High School diploma or GED equivalency
  • A formal education in Electronics or a related field preferred
22

AV Technician Resume Examples & Samples

  • Crestron programing experience required
  • Can read schematic diagrams and drawing
  • A qualified candidate will have experience with the following Manufactures and Technology Platforms
23

AV Technician Resume Examples & Samples

  • Responsible for the maintenance, cleanliness, repair and efficient operation of all hotels’ Audio Visual equipment
  • Responsible for the maintenance and operation of all lighting in Events and function rooms including dimmer control system, replacing of fused bulbs and repairing of chandelier etc
  • Responsible for reporting all defects which are unable to rectify to his immediate Supervisor
  • Responsible for attending functions as requested by the Chief Engineer/Banquet Operation Manager / Assistant Banquet Manager
  • Responsible for ensuring that all clients using their own equipment conform to the safety requirements of the hotel and to local regulations
  • Responsible for ensuring that all electrical apparatus used by the clients conform to local regulations
  • Responsible for maintaining a log of all materials used
  • Responsible for covering colleagues shifts when absent
  • Responsible for reporting any potential hazard noted while on duty
  • Fire - Performs duties as assigned per fire responsibilities
  • Responsible for using the appropriate safety clothing/equipment and for following all maintenance instructions as lay down by the Chief Engineer
  • Responsible for ensuring that the supplied uniform is clean and in good repair. Unless it is an emergency ensure a clean and tidy appearance before entering a guest area and if necessary change in to a clean uniform
  • Responsible for undergoing any training deemed necessary by the Chief Engineer
  • Responsible for assisting other personnel in emergencies and for carrying out other Events Engineering duties as may be required by the Chief Engineer and according to the needs of other department
  • Responsible for keeping the Events Equipment Storeroom clean and tidy always
  • Responsible for ensuring that all equipment to be used in any functions is clean before leaving the function room
  • Responsible for keeping all the Events equipment in working condition at all times
  • Operating procedure of equipment to be used in the function should be addressed to the organizer
  • All electrical sockets/outlets to be checked regularly and changed immediately, if found defective
  • Equipment inventory to be maintained and inventory check will be done monthly with the presence of the Chief Engineer or his assistant
  • Equipment found damaged must have a written report within a day of incident
  • Equipment found missing will be charged to the Events AV Electrician
  • Complete work orders as requested by hotel various departments to meet customer requirements
  • Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior
  • Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities
24

AV Technician Resume Examples & Samples

  • Participates in the day to day function of the Audio/Visual work activities
  • Maintain operational presence during scheduled function and event times in order to ensure smooth running of operations
  • Take corrective actions and assist in handling customers' complaints to ensure their satisfaction; informing managers promptly of service recovery opportunities
  • Ensure all equipment is used in a correct and safe manner
  • Interacts and cooperates with Hotel guests and outside contractors as directed by his superior. Assists outside contractors in setting up of equipment for functions as needed
  • Interacts and cooperates with other departments to provide additional or specialized services for functions or festivities
  • Installs Audio and Video equipment in function and guest rooms on request
  • Operates audio, video, telephone and TV equipment as requested
  • Responds to guest complaints without delay
  • Looks after and responsible for all audio/visual equipment and installations
  • Familiarize him/herself with the building and areas and studies all the equipment
  • Sets up spaces as required per contract
  • Provides service to customers as required per contract
  • Maintains cleanliness of set up areas. Organizes and controls inventory and storage
  • Work together as a team with other function setup workers
  • Inform audio visual manager of damaged equipment or maintenance needed
  • Follow up on administrative duties and other specific duties, side duties related to the role; as advised by the manager
  • Perform other duties as assigned and necessary by AV manager, Banquet manager, Events Manager, Chief Engineer
  • Assist Manager in adhering to health and safety regulations
  • Assist managers to minimize loss and misuse in order to achieve and exceed the operation budgeted profitability
  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required
  • Upon employment, all employees are required to fully comply with Westin Atlanta Perimeter North and The Marcus Hotels and Resorts rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception
  • Requires manual dexterity to use and operate all necessary equipment
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed
  • High school or equivalent education required
  • 3-5 years' experience and/or training required. Background in customer service is preferred. A minimum of 3 years of demonstrated experience in the setup and operation of professional audio visual equipment in a convention or hotel setting. Minimum 3 years of technical experience in the audio visual industry
25

AV Technician Resume Examples & Samples

  • Utilizes equipment and applications related to video and audio
  • Responsible for setting up pro audio equipment and lighting for live bands, sound and video file conversion and managing content delivery for other departments through the AV system
  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members
  • Performs and schedules repair, maintenance and installation of audio visual/sound equipment to ensure continuous operation
  • Coordinates and assists in planning and execution of events and promotions requiring audio/visual technical assistance
  • Responsible for the successful operation of the audio/visual, lighting and staging requirements
  • Supervises outside contractors/vendors and evaluates performances from entertainment vendors
  • Maintain and have a working knowledge of satellite, cable, and video over Cat5e/6 distribution systems
  • Ensures that behavior and appearance are in compliance with established standards
  • Maintains a professional work environment with management and staff
  • Performs all job duties in a safe and responsible manner
  • Able to work 2nd shift and weekends
  • A high school diploma or equivalent is required
  • A minimum of 2 years of experience in the audio visual/sound field is required. Working knowledge of Allen & Heath GLD-80 soundboard
  • Ability to work 2nd shift every Friday & Saturday Evening
  • Must understand and speak the English language
  • The physical demands described here are representatives of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • While performing the duties of this job, the team member is regularly required to stand and talk or hear. The team member is required to walk: use hands to finger, handle, or feel objects, tools, or controls; and climb or balance. Must be able to push and pull carts and equipment weighing up to 250 lbs occasionally. Must be able to lift 75+ pounds, ability to ascend and descend heights on ladders and lifts
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
26

IT / AV Technician Resume Examples & Samples

  • Bachelor's degree (B.A. /B.S.) in computer technology or related field from four-year college or university; one to two years related experience or training; or equivalent combination of education and experience
  • Cisco IP phones, Micros POS, AS/400, and Bally ACSC support experience is preferred
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
27

AV Technician Resume Examples & Samples

  • Providing A/V support before meetings and events
  • Deploying, identifying and fixing issues with, TVs, workstations, phones, and video conferencing devices (including cabling and set up, and other A/V equipment)
  • Managing inventory of A/V equipment
  • Experience supporting A/V needs in an enterprise environment
  • Desktop support experience, including workstations, phones, and video equipment
  • Techs should have knowledge of Crestron processors, Polycom and BiAmp DSPs, Generic HDMI extenders, Polycom Group Series and Trio devices, Shure mics, etc
  • Tech school certification (A+, Network+, etc)
28

AV Technician Resume Examples & Samples

  • Provides technical team leadership including finding solutions to technical problems and helping the AV Technician II members successfully complete their assigned work
  • Acts as the single point of contact for the AV Team technical delivery issues during assigned shifts
  • Works with AV Technician II’s to provide event support, as defined by work orders and through the request of management, including setting up equipment, connecting and taping down cables, setting up easels/flipcharts, setting up TVs and other work to provide the optimal environment for the event
  • Provides routine maintenance services as time permits, including inspecting and cleaning equipment devices, removing/replacing broken equipment, cleaning projectors, inspecting/ replacing light bulbs, and changing projector lamps
  • Maintains a safe, clean, and clutter free work environment, to include cleaning of AV closets and reorganizing equipment placement
  • Accountable for ensuring equipment inventory is maintained, to include updating the data in the inventory database and periodically comparing the database to the actual equipment in the storage room
  • Installs, modifies, upgrades and repairs AV equipment, as required and time allows, to maintain and improve the overall lighting, sound, TV, and special effects systems
  • Leads the troubleshooting of lighting, sound, TV, and special effect systems to determine defective device(s) and perform necessary repairs to restore services, including digital signage equipment, TV setup, TV set top boxes, video streaming, projectors, SFX systems (fire effects), and high end lighting systems
  • Organizes work required by events, allowing AV Technician Is to work on base services required and performing the higher end functions as staffing permits
  • Works with on-call AV Technicians to help them understand the working environment and practices, when appropriate
  • Escalates issues to the appropriate management
  • Performs minor maintenance repair of projectors and projector re-lamping
  • Five year’s experience in the AV industry to include troubleshooting and performing repairs on lighting, sound or special effects systems, including projectors, microphones, Plasmas, TVs, AV equipment and cabling
  • Demonstrated ability to provide technical team leadership
  • Experience working in technology closets, connecting cables, installing equipment in racks, and other technology support functions
  • Strong problem solving skills and listening skills
  • Bilingual abilities preferred
  • Ability to organize workload and perform work in the committed timeframe
  • Ability to multi-task several activities and duties simultaneously
  • Ability to lift and carry up to 40 pounds at a time
29

AV Technician Resume Examples & Samples

  • Computer literate, Word, email, knowledge of PowerPoint and Excel an advantage though not essential
  • Understanding of Wi-fi technology and networks
  • Clear, confident communication skills
30

AV Technician Resume Examples & Samples

  • 3+ years of Technical experience as a Video Shooter within a Production facility, Television Broadcast Network or Corporate Video Production
  • Strong understanding of Production Equipment and its function in studio (cameras, lighting, switchers, audio mixing boards, green screen, etc.)
  • Familiarity with Sony XD Cams and Sony D-SLR
  • Master-level in editing and shooting for multiple Video Content types, including corporate videos, training videos, interviews, web broadcasts, as well as big scale live events
  • Working knowledge of PC and Macintosh Computer Systems
  • Solid critical thinking and problem solving skills
31

AV Technician Resume Examples & Samples

  • Experience of working in an AV, broadcast, technology, or similar environment
  • An interest in the creative elements of broadcasting, including knowledge of production and location recording techniques
  • An ability to act quickly, pragmatically and assertively under pressure to prioritise and resolve technical issues
  • Familiarity and empathy with the needs of multi-media production teams including an awareness of pressures and deadlines
  • An ability to systematically analyse and diagnose technical issues
  • Self motivated to initiate appropriate action within BBC guidelines, and be responsible for consequent decisions
  • Ability to communicate clearly with a range of people at different levels of the organisation and explain and discuss technical issues using a range of styles, tools and techniques
  • Ability to effectively plan, prioritise and co-ordinate own and others’ activities, and be pro active in supporting the engineering teams
  • Experience of assessing and advising on technical standards in line with BBC guidelines
  • Ability to work effectively as part of a team, working collaboratively and safely, within a group to a defined goal
  • Flexible and varied approach, devising creative solutions
  • Relevant qualifications, preferably with a technical bias e.g. electronics, media technology and/or demonstrable practical experience
  • Knowledge of current and relevant health and safety legislation particularly electrical safety
32

Lead AV Technician Resume Examples & Samples

  • The Lead AV Technician serves as main on-site customer contact for questions and/or concerns; attend facility and constructions meetings when required
  • The Lead AV Technician performs work consistently demonstrating a detailed level of technical knowledge; troubleshoot and resolve technical issues as they arise
  • The Lead AV Technician will complete other responsibilities as assigned
  • A formal education in electronics or a related field preferred
  • Experience in the AV residential field may substitute – home theaters, structured wiring, and Smart house designs
  • Clearone
  • Biamp Tesira
  • Excellent experience with Audio Visual or other Electro-Mechanical installation techniques, or field servicing to include the following technology platforms
33

Level AV Technician Resume Examples & Samples

  • Perform routine Tier 2/ 3 troubleshooting and maintenance support on AV & VTC systems
  • Perform routine preventive maintenance checks & services on AV/ VTC systems
  • Track all maintenance activity from start to finish with proper documentation
  • Provide On-call Tier 2 support of planned events, both onsite and off, as needed
  • Provide training of Level 1 technician(s), as needed
  • Provide direct assistance and training (verbal and/or written) to end users in the operation of AV systems
  • Perform administrative tasks such as initiating, updating and completing service tickets, etc
  • Maintain and administer third party (i.e., Fusion) remote monitoring/ management AV help desk support
  • Maintain and manage ongoing inventory of AV equipment, including spare parts
  • Maintain sufficient spares on hand to affect rapid problem resolution for routine service issues
  • Coordinate any vendor- and/or manufacturer-provided field support, as required
  • Coordinate with manufacturers/ distributors for collateral support, RMA processing and parts procurement as needed
  • Provide support with planning of new AV systems, up to and including defining user requirements, infrastructure requirements and coordination with DHTS Engineering and other Duke entities, contractors and vendors
  • Perform hardware/ software/ firmware updates, as needed
  • Provide control system maintenance and support, including minor code changes to control system and graphic interface, as needed
  • Adjust digital signal processing equipment to optimize sound quality and conform to configuration changes, as needed
  • Provide diagnostic testing and evaluation of new and existing products in a laboratory/ controlled environment, accurately documenting test measurements and performance characteristics, as needed
  • Setup and monitor video calls, as needed
  • Work flexible schedule, as required
  • Minimum five (5) years’ experience installing and servicing audiovisual systems; broadcast AV system or similar technology in defense electronics
  • Experience interpreting system drawings
  • Current familiarity with commercial audiovisual, videoconferencing and broadcast manufacturers of equipment, including some direct training
  • Manufacturer training and/or sufficient experience servicing audio visual processors and other related sub-systems as needed to properly maintain Customer deployed systems
  • Training and experience servicing Digital Signal Processors (DSP) equipment
  • Training and experience servicing Video Teleconference equipment
  • ICIA Certified (CTS) (CTS-D preferred)
  • Strong computer skills including Apple & PC-based applications such as: Microsoft Office (Word, Excel, & PowerPoint), Microsoft Outlook, Microsoft Project, Internet Explorer, etc
  • Strong organizational skills and the ability to multi-task
  • Reasonably Skilled at Technical Writing
  • Strong Team player
  • Ability to help train lesser skilled team members in proper industry standards
  • Self-sufficient, self-motivated, organized, reliable and punctual
  • Professional demeanor and good people skills including the ability to interact well with Customers, office personnel, field technicians, engineers, sales, vendors, and upper management, etc
  • Excellent work ethic and dedication to schedule commitments
  • Professional business casual attire
  • Provide own reliable transportation
34

AV Technician Resume Examples & Samples

  • Usage of Audio and visual equipments
  • Provides technical assistance regarding the types of visual aids to be used and provides instruction on the equipment use
  • Performs audio recording session’s edits and mixes effects if needed
  • Performs audio video and graphic program editing
  • Maintains and makes repairs to A/V equipments
  • Resolve A/V technical problems
  • Ensuring guest satisfaction by exceeding expectation
  • AV diploma
  • Understanding of hotel applications is an asset
  • Good verbal & written communication skills
  • Self starter with a strong sense of commitment
  • Team player with high energy levels
35

AV Technician Resume Examples & Samples

  • Must have experience working in residential homes
  • Must have a High School Diploma
  • At least 4 years of work experience in AV industry field (i.e. electronics, audio visual, pulling wire, general home construction)
  • At least 4 years of experience with electronics (set-up, installing, handling, hanging TV's, etc.)
36

AV Technician Resume Examples & Samples

  • Provides set-up and support of laptops, projectors, microphones, lighting, and sound systems within conference rooms, auditoriums and classrooms
  • Configures room set-ups for meetings of various sizes including set-up, operation, and breakdown
  • Performs department administrative duties, manage work flow
  • Organize Equipment in storage areas including; maintenance, inventory and upkeep of LCD projector, audio systems and laptops
  • 2 years experience working in a university or corporate audio visual environment
  • The ability to walk AV equipment up to 6 city blocks and lift 50 pounds
37

AV Technician Resume Examples & Samples

  • Knowledge of multimedia and sound reinforcement equipment. (wireless microphones, data projectors, etc.)
  • Excellent oral and written communication skills, customer service skills and organizational skills
  • Knowledge of testing & troubleshooting techniques for AV equipment
  • Experience working in a Student Union/Student Life setting
  • Experience supervising and scheduling students
  • Experience working with Catering to ensure successful events
  • Demonstrated personal commitment to diversity and a solid understanding of cultural, ethnic, and individual differences
  • Knowledge of multimedia and sound reinforcement equipment. (Wireless microphones, data projectors, etc.)
  • Oral and written communication skills, customer service skills and organizational skills
38

AV Technician Resume Examples & Samples

  • Perform high level site surveys and relay client needs and environment considerations to the design team
  • Staging and installation of complex multi-room Audio Visual manufacturer installations while coordinating with on-site trades, customer IT staff and overseeing the field specialist team
  • At times, be able to train Field Specialists on new products released to market and proper Audio Visual standards
  • Provide regular updates to the Project Manager and work with Design Engineer to ensure install is being implemented according to the SOW and proactively address potential site or design challenges with corrective resolutions
  • Ability to commission complex multi-room installations using room commissioner tool kit
  • Ability to work with programmers to install basic room control systems, with a solid technical grasp of the installation for complex control systems
  • Commission audio visual manufacturer equipment by de-bugging control system, configure video EDID tables and scalers to provide the best possible video resolution and configure DSP for the highest fidelity audio
  • Provide user and technical level training on all installed systems
  • Complete and submit installation and documentation checklists, including as built drawings, configuration file backups and site photos
  • Ability to work with minimal supervision and act as a team lead for project implementations
  • Recognize and appropriately escalate client issues to proper resources in the event resolution cannot be reached, including providing detailed and immediate notification and updates to key individuals/ groups affected
  • Maintain discipline and professionalism during all interactions and in all verbal or written communications
  • Basic IP networking expertise and or education
  • Team contributor to overall team success and level of knowledge
  • Minimum 4-6 years’ experience as a lead on professional Audio Visual installations
  • Good driving record to ensure insurability
  • Experienced with the installation and configuration of audio and video conferencing and their interpolation into a variety of room environments and larger Audio Visual installations
  • Complete understanding of Audio Visual network requirements within larger networks
  • Basic Knowledge of VoIP and analog (POTS) phone systems
  • Crestron Digital Media Certified, with a strong knowledge of the range of Crestron equipment and Toolbox software
  • Biamp Tesira Certified, with a strong knowledge of gain structure, and room acoustics
  • Infocomm CTS-I Certified, with a strong knowledge of industry standards and best practices
  • OSHA Certified, with a strong knowledge of structure requirements and safety concerns
  • Must be able to work independently as well as in a team environment and communicate daily install objectives to the field specialist while focusing on the full project timeline
  • Strong troubleshooting, problem solving, and analytical skills to diagnose and repair existing Audio Visual issues and proactively inspect and address concerns for new installs
  • Ability to work in a high stress environment
39

AV Technician Resume Examples & Samples

  • Comply with all Carousel policies, processes and procedures
  • Comply with Customer’s policies, processes and procedures in support of the associated contract. Ensure policies and procedures as provided for client premises are followed; coordinate with customer for all access within customer locations
  • Receive telephone, email and/or service order requests for performance of services
  • Works directly with customer for onsite services
  • Takes direction from Convergence Supervisor as services are scheduled
  • Professionally represent Carousel Industries by providing high quality technical support at client locations to meet service order requirements, meet customer expectations, and delivery overall customer satisfaction
  • Maintain high standards for physical cable plant and installation work; ensure all cables are neatly secured and labeled, and all debris generated by installation activities is cleaned and the environment is restored to pre-work condition prior to departure
  • Provide support for maintenance, service, break-fix, and project activities as directed and scheduled by Supervisor
  • Perform diagnostics and troubleshooting to determine the cause of technical faults or errors; resolve technical issues and liaise with other technical experts for problem resolution
  • Install or replace equipment, with knowledge of A/V integration
  • Install physical cabling, equipment and related support infrastructure
  • Provide maintenance support for A/V equipment, such as microphones, projectors, lighting control, ATC hardware
  • Program and /or troubleshoot A/V equipment
  • Perform maintenance to control/DSP/VTC, under supervision
  • Verify equipment, service, and customer acceptance prior to departure
  • Conduct Preventative Maintenance Routines on video systems as assigned and present any issues to the Supervisor
  • Ensure accurate and timely entry of work log information, time spent, and other details of work performed into ticket management system either directly or via Technical Supervisor
  • Advise Technical Supervisor or VP of Service of any issues or escalations impacting your ability to complete job assignments
  • Work with Supervisor on annual training plan to ensure skills are up-to-date with changing technology, and to develop new skill sets in conjunction with new technology. Career advancement is self-managed with assistance from Supervisor
  • Develop documentation including installation instructions, how-to’s, and processes for Moves-Adds-Changes-Deletions
  • Works as a team member to ensure all responsibilities are met at the close of the business day
  • Performs other assignments as required to the overall service order and customer needs
  • Support Supervisor and Management in the generation of ad-hoc reports and data gathering to support analysis of business performance
  • Escalate issues to Original Equipment Manufacturer as needed
  • High School diploma or equivalent required. An associate degree in audio Visual technology is a plus
  • Minimum of 2 years of experience in Audio Visual or related field, such as digital media
  • Valid driver’s license is required, if operate a vehicle during company business hours
  • Some assignments may require additional background checks, including criminal background checks and submittal of information for review in support of security clearance(s)
  • Good diagnostic and troubleshooting skills
  • Interest in being customer liaison with excellent written and verbal communications skills
  • Ability to work in a fast-paced high-end customer focused corporate environment, and at times, under deadline pressure
  • Experience and/or certification in one or more of the following
  • Relevant video, voice , or data technologies (see Training Requirements below)
  • Function in a high-pressure environment and to meet stringent deadlines for completing tasks
  • Have manual dexterity to operate computer keyboard and standard office equipment
  • Ability to assemble common computer, data network, and voice equipment including component installation (e.g. hard drives, rack-mount rails, etc…)
  • Be able to lift/move objects up to 75 pounds
  • Remain seated or standing for long periods of time
  • Properly use a ladder in accordance with manufacturer’s specifications
  • Talk or hear