Analyst, Change Management Resume Samples

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A Braun

Angela

Braun

9191 Baumbach Rest

Dallas

+1 (555) 665 6173

9191 Baumbach Rest

Dallas

Phone

p +1 (555) 665 6173

Experience Experience

Philadelphia, PA

Analyst, Change Management

Philadelphia, PA

Trantow-Lind

Philadelphia, PA

Analyst, Change Management

Develops the master maintenance schedule so that activities are coordinated between the local markets, divisions, service desks, and National Engineering. Assesses and resolves any conflicts that could cause service interruption for the business
Develops and communicates the master production change calendar so that activities are known across the Company
Assesses maintenance work to validate it against production entrance criteria. Works with internal and external requestors and implementers to coordinate and execute seamless work. Identifies any potential risks and impacts with other network and application activities to minimize custom outages and loss of revenue
Performs technical validation of the production modification. Identifies and resolves all failures to minimize service interruption
Enforces the Production Entrance Criteria to mitigate risk and minimize production impacts. Determines if modification requests are 'production ready'' by verifying impacted elements, technical instructions, test results, back out plans and resources
Uses change methodology principles, feedback and lessons learned to make recommendations for change adoption
Facilitates and supports change management review meetings and change advisory boards to coordinate activities. Communicates to large audiences the master production change calendar. Senior Analysts will be assigned the more complex change areas

Phoenix, AZ

Change Management Analyst Mssc

Phoenix, AZ

Kuhn, Wiegand and Murphy

Phoenix, AZ

Change Management Analyst Mssc

Create change management strategy
Execute business processes accurately and efficiently
Integrate change management activities into project plan
Request, use, manage and maintain master data effectively and efficiently on a global basis
Support change management at the Program level
Apply a structured methodology and lead change management activities
Identify and manage anticipated resistance

present

Boston, MA

Organizational Change Management Senior Analyst

Boston, MA

Hilll and Sons

present

Boston, MA

Organizational Change Management Senior Analyst

present

Identifies resistance and performance gaps, and works to develop and implement corrective actions
Works with project teams to integrate change management activities into the overall project plan
Works under moderate direction. Work is reviewed for soundness of judgment and overall adequacy and accuracy
Provides direct support and coaching to front-line managers and supervisors as they help their associates through transitions
80 % Change Management
Effectively communicates the value of change management activities to organizational leaders and coach them in their sponsor and/or change role
Effective management of stakeholder relationships and expectations vision or goal

Education Education

Bachelor’s Degree in Relevant Field

Kaplan University

Bachelor’s Degree in Relevant Field

Skills Skills

Develops the master maintenance schedule so that activities are coordinated between the local markets, divisions, service desks, and National Engineering. Assesses and resolves any conflicts that could cause service interruption for the business
Manages production change requests from the divisions, local markets, Engineering/Platform Services, Technology & Product and other Comcast businesses. Coordinates activities between deployment managers, project managers, release managers, and the appropriate operation teams
Develops and communicates the master production change calendar so that activities are known across the Company
Assesses maintenance work to validate it against production entrance criteria. Works with internal and external requestors and implementers to coordinate and execute seamless work. Identifies any potential risks and impacts with other network and application activities to minimize custom outages and loss of revenue
Performs technical validation of the production modification. Identifies and resolves all failures to minimize service interruption
Enforces the Production Entrance Criteria to mitigate risk and minimize production impacts. Determines if modification requests are 'production ready'' by verifying impacted elements, technical instructions, test results, back out plans and resources
Analyzes and resolves implementation conflicts that could cause excessive downtime or introduce risk. Checks systems to ensure that proper monitoring, alarming, connectivity and other infrastructure components are working before releasing the change in production. Senior Analysts will resolve the more complicated problem that are preventing changes from going into production
Facilitates and supports change management review meetings and change advisory boards to coordinate activities. Communicates to large audiences the master production change calendar. Senior Analysts will be assigned the more complex change areas
Maintains and works with fellow Scheduled Maintenance analysts on ensuring that the operating procedures and users guide documentation is kept up-to-date
Supports, attends, and /or facilitates scheduled maintenance go/no go calls on a daily basis

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Gti-gso-change Management Analyst Resume Examples & Samples

Manages the firmwide Change Management subprocesses, including Pre-Approved Documented Production Activities (PDPA); Major Event Planning Process (MEPC); Collision Management capabilities via CCM; and the relationships between the Change Management Process and Configuration Management, Incident Management, Problem Management, and Knowledge
Responsible for the review and implementation of Change process improvement methodologies, tools, and techniques
Works directly with the process owner and change operations managers to ensure the process complies with regulatory requirements, CSA’s, and privacy regulations
Responsible for gathering and assessing LOB requirements for process enhancements
Continually assesses the Process for improvement and efficiency and alignment with ITIL best practices, and works with business analysts to develop requirements for improvement to current change, scheduling, and configuration management tools and processes, ensuring that Process requirements support firmwide change needs and Audit controls
Develops Change-related Operational Testing Scenarios and performs User Acceptance Testing regarding enhancements and tools changes
Ensures all process documentation and training material including job aids and best practice guides are up to date and available for all Change Management Analysts, Change Management Leads, and supporting processes such as Incident and Problem
Develops and maintains Change Management Operating Level Agreements (OLA) between GTI Towers, GSO and our LOBs
Together with the Change Process Owner, acts as primary communications interface to all Lines of Business supported by GTI for Change Management Process
Leads formal GTI and LOB process meetings to review enhancements and new concepts and proposed solutions
Ensure Change Management Process enhancements integrate with Incident Management, Problem Management, Knowledge Management, and Configuration Management
In collaboration with senior change leads from the lines of business, develop and implement innovative procedures and working practices that enhance the effectiveness and efficiency of change management
Five (5) years of overall technology related experience with at least three (3) years experience in a change management senior role. Process Design and Management experience is a plus and highly desired
Thorough hands on working knowledge of change management processes and tool sets, along with integration knowledge of confirmation management, Incident & Problem Management, and Project Management. ITIL v3 understanding required at a minimum
Thorough understanding of business drivers for effective change management and ability to influence, create, and solution process problems and challenges across multiple lines of business
The position will be responsible for creative, forward thinking of the change process and activities, and how change can be executed in a controlled and risk-free fashion, while expending less energy on the process
Solid technical skills (knowledge of client server technology, networking basics, database, mainframe, etc.)
Strong knowledge of development life cycles
Dynamic presentation and communication skills, both verbal and written

Analyst Change Management Resume Examples & Samples

Analyze and prioritize change requests as per MSTOP guidelines
Verify classification of RFCs/CRs into Emergency/Normal/Standard changes
Coordinate impact validation activity for all configuration/network changes
Verify that all necessary approvals are present in change requests
Perform Sanity checks on CRs with respect to MSTOP guidelines
Document interactions with interfaces during change verification
Communication Normal Change Schedules and Forward Change Schedules
Extend support to Change Manager for delivery of change reports
Ensure the Change Management process compliance towards WLAs and WIs
Degree in Engineering(ECE/CSE/IT)
3-4 years of experience in Telecom/ICT

Business Change Management Analyst Resume Examples & Samples

Create actionable deliverables for the MSSC Change team
Support communication efforts
Track and report issues
A solid understanding of how people go through a change and the change process
Flexible and adaptable; able to work in ambiguous situations
Experience with large-scale organizational change efforts

IT Infrastructure Change Management Analyst Resume Examples & Samples

Coordinating Wintel OCRWeb (workflow tool) change requests
Supporting Software transition process
Coordinating RNOW change requests (ServiceNow)
Supporting Change Advisory Board (CAB) process
Changing Management service for Global Wintel Stakeholders
Understanding business priorities; adequately prioritise work accordingly to meet business objectives
Driving for improvements
Communicating and collaborate with other internal partners & stakeholders to meet milestones
Contributing in Change Management calls (regional & global)

Change Management Senior Analyst Resume Examples & Samples

Determine when to escalate to management as opposed to following scripted procedures, depending on the seriousness of the anomaly
Contact RFC Planning Manager / Implementer for more information to determine if a PIR is required before closing the RFC
Determine whether RFCs are suitable to become candidates for pre-approved changes to bypass the approval process based on defined criteria
Determine if RFC is ready for approval, deferral or rejection based on RFC content and quality
Good understanding of the ITIL Change and Configuration processes
Understanding of the Incident, Problem and Release processes
Basic awareness of different cultures and working practices across the regions
Very good Microsoft Office experience, predominantly Excel, Visio and PowerPoint
The incumbent should meet regularly with the process manager and process SME to maintain alignment of purpose and direction. Due to the geographical dispersion, this role requires the ability to think quickly and make sounds decisions without constant supervision
4 years experience in a Operational / Service Management role
2 years of proven experience and success in a Change Analyst role
Minimum of ITIL Foundation and Change Management practitioner

Change Management Analyst Mssc Resume Examples & Samples

Become increasingly self-sufficient in their use of the solution
Request, use, manage and maintain master data effectively and efficiently on a global basis
Coordinate efforts with other MSSC team members
Exceptional communication skills – both written and verbal
Excellent active listening skills

CIB F&bm-business Change Management Analyst Resume Examples & Samples

Assist with technology strategy, implementation and cost saving initiatives, including
Strong administration experience and an understanding of technology and systems
Work in partnership with other regions, LOBs and support groups
Previous working experiences of technology or control functions would be advantageous

Analyst, Change Management Resume Examples & Samples

Develops the master maintenance schedule so that activities are coordinated between the local markets, divisions, service desks, and National Engineering. Assesses and resolves any conflicts that could cause service interruption for the business
Manages production change requests from the divisions, local markets, Engineering/Platform Services, Technology & Product and other Comcast businesses. Coordinates activities between deployment managers, project managers, release managers, and the appropriate operation teams
Develops and communicates the master production change calendar so that activities are known across the Company
Performs technical validation of the production modification. Identifies and resolves all failures to minimize service interruption
Enforces the Production Entrance Criteria to mitigate risk and minimize production impacts. Determines if modification requests are 'production ready'' by verifying impacted elements, technical instructions, test results, back out plans and resources
Analyzes and resolves implementation conflicts that could cause excessive downtime or introduce risk. Checks systems to ensure that proper monitoring, alarming, connectivity and other infrastructure components are working before releasing the change in production. Senior Analysts will resolve the more complicated problem that are preventing changes from going into production
Investigates third party change notifications to determine potential impact on Comcast products and services. Analysts must leverage current IP routing within Comcast's CRAN and Backbone networks and Circuit Inventory tools (MetaSolv, CRAMER) to determine/identify impacted entry point within the Comcast footprint
Maintains and works with fellow Scheduled Maintenance analysts on ensuring that the operating procedures and users guide documentation is kept up-to-date
Supports, attends, and /or facilitates scheduled maintenance go/no go calls on a daily basis
Participates in 24x7 on-call responsibilities as scheduled to ensure proper coordination and assessment on Emergency and Escalated Production Modifications

Change Management Analyst Deloitte Global Resume Examples & Samples

Understand deployment requirements (e.g. timing, audience, communications, training, etc.)
Contribute to the deployment approach for a technology solution, including plans for adoption, training, and communication
Identify risks and issues to meeting the deployment requirements and timing
Execute deployment communication plan, including stakeholder analysis
Develop and deliver deployment materials for member firm deployment teams, which could include communications and learning materials
Deliver learning to internal groups, which could include facilitation, planning and logistics management
Work with product and client management teams to define deployment continuity plan for global technology solutions
Within the context of a project, manage delivery of deployment materials from junior team members
Contribute to project risk assessment and release readiness processes
Where appropriate, act as primary point of contact for Program Lead to facilitate the development of deployment materials for a project
Manage/execute areas of project deployment workplans related to delivery of deployment materials
Deliver to project scope and requirements, using defined Solution Deployment processes, templates, and guidance
Demonstrate contribution to meeting customer commitments -receive satisfactory/meets expectations or above rating from project team members
Actively participate in continuous improvement by contributing suggested practices, lessons learned, etc
Develop an understanding of organization and deployment processes, standards and methodologies
Demonstrate foundation understanding of member firm maturity assessment, standard 8 and global technology strategy (initiatives and standards roadmap)
Advanced PowerPoint skills required. Proficiency with other Microsoft applications (including SharePoint 2010 is preferred)
Ability to translate technical concepts into various forms of documentation
Instructional design and technical writing
Ability to operate under minimal supervision, with virtual interaction
Ability to understand the value of IT solutions within the context of Deloitte’s business environment
Ability to develop an understanding of business processes
Effective verbal and written communication skills and ability to work with diverse cultures in a virtual environment
Excellent presentation and facilitation skills

Change Management Senior Analyst Resume Examples & Samples

Supports the design, development and maintenance of core enterprise-wide change management frameworks, tools, templates, trainings and additional resources; supporting PepsiCo's ongoing change capability needs
Serves as the primary point of contact for the change management portal
Bachelor's degree and minimum of 3 to 5 years of experience within Org Development
Ideal candidate would have a combination of change management, organizational development, and instructional design experience with an internal or external consulting background
Intermediate to advanced skills using MS Excel, and PowerPoint
Experience building out web-pages preferred
Ability to collaborate and communicate clearly within group settings to facilitate cross-team meetings
Must be able to develop content in consistent logical format - e.g. develop the story
Must be willing and able to travel 0-5% of the time

IT Change Management Analyst Resume Examples & Samples

Review proposed changes to ensure completeness and assess business impact
Ensure appropriate stakeholders are engaged for approvals
Communicate information about upcoming change activity to appropriate stakeholders
Conduct weekly change review meetings to educate appropriate stakeholders on upcoming change initiatives (short and long-term)
Perform analysis of and provide reporting of change activities
Lead coordination of multiple teams to schedule and execute complex changes to the IT environment
Leverage Systems, Processes and appropriate related tools to execute transformational change initiatives
Assist in setting an IT change management strategy (short and long-term)
Review the Change Management process and analyze it for continuous improvement
Participates in the departments 7 X 24 on-call support rotation
1 to 3 years experience

CIB F&BM Business Change Management Analyst Resume Examples & Samples

Strong control mindset – possess insight to identify and mitigate any potential risk and control gaps in daily process
Urgent requests
Market Data Services
Technology hardware / application issues
Project roll-outs
Real Estate conduit – coordinate floor move, floor plan/occupancy update, etc
Assist with BCP site as LoB coordinator
Assist with reporting requirements including
Market Data
Tech Hardware Inventory
Voice recording user list
Blackberry, Truphone users
PPG charges
Hand shake with all other stakeholder (GTI, Legal & Compliance, Real Estate and other supports)
EPurchase Submissions - IT and associated equipment purchases
Manage the set-up of hot-desks for visitors from other locations
Assist with the tracking staff movements i.e. contingent workers, interns, transfers
Strong project management skills, ability to multitask, prioritize conflicting needs and work under high pressure environment
Excellent communication and interpersonal skills, able to influence and lead people at all levels
A minimum of 1-3 years’ experience working in a process driven environment, preferably in financial or professional services

XOC Change Management, Analyst Resume Examples & Samples

Maintain and follow the change and configuration management processes
Organize, track and schedule planned, exception and emergency scheduled maintenance activities
Ensure all resources for SM work is available and coordinated
Coordinate and attend change control meetings and resolve scheduled conflicts on change requests
Partner with internal business owners (XNOC) and field engineers to develop and coordinate the implementation of the scheduled maintenance procedures
Work with the Operations/Engineering Team to support the XOC Technical Operations maintenance process for Video and Data networks
Maintain and work with the National Change Management team and XOC technicians on ensuring that the Operating Procedures are followed

Senior Change Management Analyst, Global R&D Resume Examples & Samples

Lead the development and execution of effective stakeholder engagement, communication and change management from initiation through to ongoing governance of global R&D Processes, tool and metrics across the entire global R&D population
Collaborate with R&D Global Process Governance Teams and the global process training and systems/metrics leads on content and messaging
Create the Process Governance updates for senior R&D leadership team
Establish and facilitate the Global Process Super User/SME networks; equip the networks with ongoing communication to enable them to be effective in their roles, e.g. SME network newsletter with latest best practices
Engage with the PepsiCo Global Change Management and Communication networks to ensure R&D change management impacts and timings are understood and to leverage regional communication vehicles
Measure the effectiveness of the communication and change management efforts
Bachelors degree in Science, Technology, Engineering or Management
Strong knowledge and working experience with change management, organization culture, and business transformation; ideally with 3+ years of industry experience or human capital consulting experience
Overall 5+ years of work experience in change management communications
Demonstrated expertise in leading and implementing change management programs for large, global and complex organizations
Ability to visualize a holistic communications strategy and craft targeted messaging to various stakeholder groups
Champions data-based decision making through effective analysis of large databases; identifies opportunities and communicates next steps/recommendations clearly
Strong interpersonal skills with ability to influence and align peers: collaborate with and influence functional global teams, across levels all levels
Command of R&D and Business and Information Systems vocabulary
Must be IT savvy; knowledge and experience with PLM tools, ISO systems, Project Planning & Management tools will be very helpful
Strong presentation skills (written and verbal)
Ability to achieve results through virtual teams
Cultural sensitivity and flexibility in responding to different cultures; creates an inclusive environment; able to take others along on a change journey
Self-starter, self-motivating - able to deal with uncertainty and complexity; can apply knowledge / experience to new situations, embraces change
Strong process discipline and a 'can do' attitude
Able to build trust within teams and self by executing tasks accurately and effectively
Strives for high standards, seeks innovative solutions, drives continuous improvement of processes and methods and demonstrates a high degree of intellectual curiosity
Actively seeks and takes advantage of ideas, best practices, and solutions developed elsewhere. Proactively shares information, best practices, and ideas with others
Knowledge of Food & beverage industry and Research & Development/Operations will be helpful

Organizational Change Management Analyst Resume Examples & Samples

Marketing or Communications background/degree
3-5 years of experience doing some or all of the following: stakeholder management, transition planning, outreach, training design and delivery, strategic communications, website design, metrics monitoring; advanced degree can be substituted for one year of experience
Prosci preferred but not required
Agile Experience preferred but not required

Analyst, Change Management Resume Examples & Samples

Responsible for conducting change impact analysis required for projects, programs or process changes
Develops change management plans, communications, process and training documentation related to change initiatives
Establishes change readiness assessments and stakeholder engagement related to change projects
Assess, identify and develop risk mitigation plans for change impacts and escalates project risks with Performance Support Services Manager and Director of Strategy & Performance Management
Drives fast sustainable adaption and utilization of projects or process changes with emphasis on higher proficiency rates
Establishes metrics to measure effectiveness of change adaption related to projects and change initiatives
Identifies potential change resistance through metrics and creates resistance management plan to ease impact and gain adoption
Supports the delivery of change management related to the Shared Services - Service Excellence Journey through engagement and culture change awareness activities
Uses change methodology principles, feedback and lessons learned to make recommendations for change adoption
Provides support to Training and Communications Performance Support Services Analysts as needed
A Bachelor’s degree in relevant field and up to 2 years of related experience. Advanced degree/credits preferred

Organizational Change Management Analyst Resume Examples & Samples

Uses recognized methods to deliver work products within an engagement phase under supervision
Contributes to the production of reports with analysis
Pursues engagement objectives
Contributes to the development of improved consulting methods and tools
Conducts analysis and distills key issues using basic analysis methods and tools for a given subject area
Applies appropriate technical methods or recognized equivalent in completing assignments
Provides professional judgment based on industry knowledge in discussing ideas and seeking necessary approvals

BCM Analyst / Change Management Resume Examples & Samples

Create and implement communication plan(s)
Prepare communication materials includingpresentations and written communications identified within the communicationplan(s)
Prepare ad hoc communication materials asrequired
Prepare and perform project readiness assessmentsregarding the organizations ability to absorb change and to measure the levelof engagement and preparedness

Analyst, Change Management Resume Examples & Samples

Knowledge and proven use of project and change management methodologies and disciplines
Proficient in Microsoft Office products (Excel, Word, PowerPoint etc.)
Knowledge of National Grid and Shared Services business operations, policies and practices
Ability to drive projects, meet timelines with focus on established budget
Background or experience of business processes (Shared Services a plus) to provide experience and guidance when developing change management plans
Collaborates with business partners and works well with team members
Motivated and results driven
Has self-awareness
Demonstrated experience in project planning and leading a project or change initiative

Organizational Change Management Senior Analyst Resume Examples & Samples

80 % Change Management
Creates and executes structured change management plans for simple projects, and supports planning and execution on complex projects, including collaboration with project leads and impacted functional areas
Analyze changes, and the associated organizational impacts, in the context of the overarching strategies of the organization
Develops a set of actionable and targeted change management plans - including communication plan, coaching plans for sponsors and front line leaders, training plan and resistance management plan
Works with project teams to integrate change management activities into the overall project plan
Identifies potential people-related risks and develop specific plans to mitigate or address the concerns
Supports work with customers and internal stakeholders to identify and clearly articulate the vision, rationale, benefits of the desired change, as well as mindsets and behaviors that need to shift
Supports the development and implementation of communication strategies, including targeted messaging, sequencing, frequency, channel/platform selection, and creation of products
Helps measure customer/stakeholder skills, attitudes and behaviors against process requirements, aligning and adapting initiatives to close shortfalls
Supports development and delivery of presentations and reports
Conduct, synthesize and analyze employee research (e.g., focus groups, surveys)
Creates, write, edit and deliver effective and appropriate internal communication materials for clients in various media
Identifies resistance and performance gaps, and works to develop and implement corrective actions
Creates and enables reinforcement mechanisms and celebrations of success
Works with communication, training, HR and OD specialists in the formulation of particular plans and activities to support project implementation as applicable
Works under moderate direction. Work is reviewed for soundness of judgment and overall adequacy and accuracy
20 % Project Coach
Effectively communicates the value of change management activities to organizational leaders and coach them in their sponsor and/or change role
Supports project teams in integrating change management activities into their project plans
Provides direct support and coaching to front-line managers and supervisors as they help their associates through transitions
Bachelor's Degree in General Business, Psychology or related disciplines
5-7 years of Organizational Change experience with a variety of projects
Experience working in a fast-paced, agile environment
Strong oral and written communication skills; ability to communicate with all levels in an organization with tact and professionalism
Professional demeanor and collaborative approach
Ability to be a self-starter and work independently, but also collaboratively in a close team environment
Must be a strong team player and able to work with and through others
Demonstrated success in identifying, analyzing, and addressing the risks and anticipated points of resistance associated with large scale organizational change and transformation
Demonstrated ability to analyze situations, make sound business decisions, solve problems and deliver results in the face of changing circumstances and resistance from others
Effective management of stakeholder relationships and expectations
Excellent Microsoft® Office skills with strong familiarity with use of collaboration and knowledge management tools

Organizational Change Management Analyst Resume Examples & Samples

Develops an understanding of Fannie Mae's organizational change management methodology in applying a structured approach and methodology for managing large-scale transformation programs or implementing new divisional or business unit strategies
Supports execution of specific activities and deliverables included in organizational change management project plans
Escalates OCM related risks and issues to the appropriate resources within business unit, program, or project team
Provides logistics support for facilitated workshops designed to validate business cases or develop divisional or business unit strategic plans. Supports the development of strategic goals and/or business benefits, and analyzes the impact to people, process, and organizational structures
Participates in the creation of change communication and stakeholder engagement plans by creating project-level communication messaging, deriving stakeholder analyses, and executing on plans to affect buy-in for impending organizational change
Supports the assessment/analysis of intended changes to divisional or business unit operating models and provides input into people, process, and organizational re-alignment plans as necessary
Supports training and divisional/business unit education activities intended to align required skills and competencies to the target state operating model, supporting training needs assessments and the development of training plans and training materials as necessary
Provides workshop support for change readiness assessments with program teams, key stakeholders, and impacted employees using Fannie Mae's corporate methodology and tools. Provides analytical support to organizational change management tasks and activities
Org change management experience working on large scale transformations (sponsor coaching, testing org readiness, identifying resistance to change + the causes and solutions, etc)
Deep critical thinking skills
Good writer and great communication skills
Executive presence

Organizational Change Management Senior Analyst Resume Examples & Samples

Develops a set of actionable and targeted change management plans including communication plan, coaching plans for sponsors and front line leaders, training plan and resistance management plan
Bachelor��s Degree in General Business, Psychology or related disciplines
Effective management of stakeholder relationships and expectations vision or goal
Excellent Microsoft Office skills with strong familiarity with use of collaboration and knowledge management tools

Organizational Change Management Senior Analyst Resume Examples & Samples

OCM Program – following a systematic change management methodology in supporting employees impacted by IT related organizational change impacts
OCM Communication – developing communications that promote awareness, next steps, and/or critical attention messaging
Supporting individuals impacted by IT-related organizational change to be successful by building support, addressing resistance and developing the required knowledge and ability to implement and sustain change
Managing all aspects of OCM as an OCM lead in enterprise-level initiatives
Experience and knowledge of change management principles and methodologies
Ability to support OCM efforts at an enterprise-level in global, complex environments
Strong analityc and decision making abilities
Experience with ADKAR, Kotter, or other industry recognized methodologies, is preferred but not required

Organizational Change Management Analyst Resume Examples & Samples

2-5 years of experience doing some or all of the following: stakeholder management, transition planning, outreach, training design and delivery, strategic communications, website design, metrics monitoring; advanced degree can be substituted for one year of experience
Drupal experience preferred but not required
508 Compliance experience preferred but not required

Organizational Change Management Analyst Resume Examples & Samples

Assist in formulating frameworks that support improved client future-state organizational design and alignment
Draft job descriptions and profiles that are legally defensible and that may include job responsibilities and tasks, accountabilities, and competency definitions and matrices
Apply behavioral tools to assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change
Help define activities to support change and transition initiatives
Aid in the creation of competency models and career paths to aid in the selection and development of employees
Help develop and deploy user adoption/training programs for technology implementation initiatives
Contribute to practice development initiatives including culture building, internal community involvement, eminence, recruiting, whitepapers, etc
Minimum one (1) year of professional experience
Bachelors’ Degree

IT Change Management Analyst Resume Examples & Samples

Help develop and execute the roadmap for UA’s change management process. Systems currently include SAP Solution Manager, Service Now, and Planview
Help to facilitate change requests through the change process and keep the change management systems up to date
Help drive metric based reporting to manage our IT changes more effectively
Work with project teams to integrate change management activities into the overall project plan
Maintain electronic Change Management documentation including the posting of current versions
Ensure that appropriate reviews of all changes take place on a regular basis
2 to 5 years experience supporting IT change processes
Experience working in a large-scale corporate environment
Experience using SAP Solution Manager w/ChaRM highly preferred
Experience using ITIL based change/project systems required. Service Now and/or Planview preferred
ITIL Certification Preferred
Ability to work in a team environment, but also work effectively as an individual

Digital & Emerging Payments Change Management Analyst Resume Examples & Samples

College degree in related technical/business areas or equivalent work experience
Minimum of 5 years of IT experience
Application development and/or production support experience
Experienced leading meetings with business partners to communicate impacting events; share information to potentially non-technical or limited technical knowledge groups of people
Excellent interpersonal, relationship and negotiating skills
Requires detailed knowledge and be able to execute through the Project Life Cycle, ITIL, Financials, Business Case
Must have demonstrated ability to collaborate with senior leaders to understand their expectations regarding service delivery and service risk and control
Ability to persuade and influence is KEY. Must have ability to be tactful yet assertive. Strong collaboration and negotiation skills
Experience with change management tools
Experienced user of Microsoft Excel
Experience with Sharepoint a plus

Change Management Senior Analyst Resume Examples & Samples

Provide support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs) or Operational Level Agreements (OLAs)
Ensure the adherence to the highest working standards for all incidents and problems by providing guidance, support and direct management
When/where required, be contactable for escalations and support, on-call standby basis, or to perform assigned tasks on 24 x 7 basis
To proactively detect problems related to Change Management Process & Procedures, conduct diagnostics, provide service request ownership to ensure process enhancement
Ensure shortest implementation times possible, initiating the timely escalations to specialized resolver groups inside SITA, in accordance to the change and monitoring requirements
Carry out Change post-mortem review when a Failed Change may have caused any Incident to the customer, supporting to the highest standards and coordinating the resolution with the appropriate resolver groups
Act as the Single Point of Contact (SPOC), when required, and co-ordinate the scheduling of intervention
Technical knowledge and background (Service Management)
4+ years experience in analysis change requirements, plans and schedules
1+ years experience in Customer Service, preferably in a global organization and Service Provider environment
Experience in IT Service Management processes and concepts with IT technical background (E.g: database, network, system)
3 years experience in change and/or project management
3 years experience in data and/or quality management
2+ years experience in IT domains. Must have dealt directly with external customers delivering to SLAs
Experience of working in the Airport / Airline industry preferred
Ability to document process & workflow/policy and produce detailed and procedural documentation
Ability to work under pressure and to deal with multiple tasks
Analytical capabilities to spot trends via data analysis
Knowledge of ITIL and Service Management practices and procedures
Knowledge in BO reporting and Extraction is preferred
Knowledge in data analysis is a good plus

AEE BA Change Management Senior Analyst Resume Examples & Samples

Apply a change management process and tools to execute a strategy to support adoption of the changes required by a project or initiative
Proactively manage and execute deliverables and status in an effective manner
Provide input, document requirements and support the design and delivery of training programs by developing templates and material
Analyze and understand if internal and external project resources with appropriate skill sets are provided
Escalate issues to management which cannot be resolved at the program/project level
Ensure resolution of cross segment/team project issues, risks, and/or conflicts
Take steps to proactively mitigate risks as defined/required in Change Management plan
Ensure stakeholders’ expectations are understood and managed, they clearly understand the changes in their areas and what risks will or will not be mitigated
Report and manage overall project/release status back to the project customers, sponsors and stakeholders
Take responsibility for adoption of the change being implemented, ensuring timely delivery of change management deliverables through effective team communications and focus on quality
Validate that proper deliverable and phase stage containment is occurring where required, e.g., signoffs are scheduled and completed, dependent deliverables are completed, phase plans are completed and agreed in the Change Management plan
Manage all change requests, validate all schedule impacts, obtain the stakeholders' commitment, and communicate approved changes to all teams
Ensure peer and/or quality reviews are completed for each deliverable and address findings with the team
Review and be responsible for the overall development and integration of change requirements
Ensure that all requirements, and changes to commitment are communicated to all affected team members
Manage relationships and coordinate work between different teams at different locations if applicable
Mentor and provide guidance to project resources
Proactively assign work and provide instructions, advice and technical/business leadership and guidance to project staff; review work in progress in a timely manner and assess completed work for accuracy, required results and quality
Comply with any required capability/process certification requirements (e.g., CMMI, ITIL) by following ADM/standard methodologies or ensuring waivers are submitted for any deviations
Requires analysis and solving of increasingly complex problems
Interaction is with peers within Accenture before updating supervisors. Likely has some interaction with clients and/or Accenture management
Requires minimal instruction on daily work tasks and a moderate level of instruction on new assignments
Effective Communications Management
Training & Performance Support
Risk & Issue Management

Enterprise Change Management Analyst Resume Examples & Samples

Manages changes, incidents and problems across multiple data center environments to protect production and disaster recovery systems critical to business success
Provides immediate response and coordination aimed at minimizing the duration of service interruptions
Make decisions regarding real-time incident resolution activities and selecting client situations for executive and management escalation updates
Acts as a liaison between the business and technology teams for high severity incidents (priority 0, 1 and 2 spanning across the entire enterprise) and escalates as appropriate
Reviews and recommends, as appropriate, changes to support processes to ensure continuous improvement of the incident and problem management process
Facilitates daily, weekly and monthly tactical meetings as well as creates change and incident reports as determined by business and technology needs
Compiles the enterprise post incident report and works with various teams in root cause analysis process to determine cause of incident
Considerable knowledge of change, incident and problem management principles, procedures and techniques
Considerable knowledge of standards and best practices relevant to the information technology industry (e.g. ITIL)
Strong knowledge of issue resolution and escalation practices
Knowledge of BKFS products and services
Broad knowledge of IT infrastructure
Ability to provide acute attention to detail
Ability to organize tasks and priorities effectively and under minimal supervision
Must be proficient in MS Word and Excel