Workflow Analyst Job Description

Workflow Analyst Job Description

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Workflow analyst provides training and coaching of CI concepts (such as Lean/ Six Sigma), tools, methodologies and materials to both Business and Tech stakeholders.

Workflow Analyst Duties & Responsibilities

To write an effective workflow analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included workflow analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Strong computer skills including intermediate Excel and Word skills
Provide guidance and formal written performance and development evaluations of Production Team utilizing EYES database
Assist Compliance to document business requirements and functional requirements
Act as the business analyst for the Swaps Surveillance initiative to build out interim Swaps Surveillance reports and implement selected Vendor Swaps Surveillance solution
Source available data to meet business requirements as defined by Compliance
Develop test plans and executes testing including functional testing, non-functional testing and assists user acceptance testing by facilitating participation of appropriate staff
Participate in the ongoing delivery of solutions, platforms in use at WB
Participate in projects in numerous capacity such as requirements gathering, testing, documentation, creating adoption material
Work with developers to create, maintain and update team level workflows and metadata structure
Play a key role in customer success and adoption of collaboration platform and business productivity apps

Workflow Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Workflow Analyst

List any licenses or certifications required by the position: ITIL, CI, BT, KCS

Education for Workflow Analyst

Typically a job would require a certain level of education.

Employers hiring for the workflow analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Business, Engineering, Business/Administration, Economics, Statistics, Education, Math, Finance, Nursing

Skills for Workflow Analyst

Desired skills for workflow analyst include:

Microsoft Excel
Word
Amazon policies and procedures
Power Point
Six Sigma tools and Lean techniques
Access
Database
Lean Six Sigma principals
Business analysis tools
CHCS

Desired experience for workflow analyst includes:

Promote and ensure collaboration technologies best practices are followed
Follow customers feedback (ideas and bugs) until resolve and participate in customer engagement discussions
Familiar with the film, game, broadcast production pipelines
Self-motivated and solution driven
Able to work Monday to Friday between 8am – 5pm and one Saturday a month
BA/BS degree in relevant field preferred or equivalent experience

Workflow Analyst Examples

1

Workflow Analyst Job Description

Job Description Example
Our company is looking for a workflow analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for workflow analyst
  • Manage the daily inflow of files
  • Evaluate the inbound Identity Request Forms, rejecting improperly filed or incomplete submissions, then routing surviving requests to particular ID Managers for processing based upon their area of expertise
  • Work with the technology project manager, business analyst, and the developers to implement enhancements or bug fixes with regard to the CMDB
  • Engage stakeholders outside of CWOC in developing new processes and controls that are relevant to the Contingent Worker population
  • Run daily/weekly/monthly scans for various regulatory and compliance scenarios that may need to be researched and/or remediated
  • Distribute daily reports to all suppliers detailing the status of the inflight requests
  • Produce daily/weekly/monthly reporting detailing CWOCs production
  • Provide Management visibility into the Global Contingent Worker landscape within JPMC by leveraging the various periodic reports and raw data from the CMDB, NEIM and ID Vault databases
  • Identify and quantify developing trends and provide intelligence behind what the numbers mean
  • Analyze orders and allocate according to priorities and customer expectations
Qualifications for workflow analyst
  • Demonstrated ability to work effectively in complex organization structures
  • Understanding of commonly used publishing applications
  • Strong verbal and communication skills leadership, strength in interpersonal awareness, impact and influence, and cross-group collaboration
  • Ability to manage and track multiple tasks simultaneously
  • Advanced knowledge of Visio, Excel and other tools used to create and track workflow/process documentation
  • 2 to 4 years Telecommunications, Internet or computer industry experience required
2

Workflow Analyst Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of workflow analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for workflow analyst
  • Provide support to Retail Sales channels and Customer Service
  • Ensure processing according to required schedule via wave tracking
  • Plan wave strategy and coordinate waving processes
  • Manage inventory based on allocation of orders
  • Research and resolve open waves and shortages
  • 2 or more years of Consumer Service, Order Management or related Warehouse Operations/Planning experience
  • Excellent written and verbal communication skills and the ability to interact professionally with individuals at all levels
  • Must be extremely detail oriented, able to handle changing priorities, and able to work independently in a team
  • Strong decision making, organizational and follow-up skills necessary
  • Ability to manage team functions with little or no direct supervision
Qualifications for workflow analyst
  • Minimum 2-3 years of experience in enabling Sharepoint services for an enterprise
  • Previous extensive experience in the Cable industry is required
  • Advanced knowledge in the use and administration of formal project management tools and Project Portfolio Tools
  • Well versed in the development, evaluation and initiation of new business initiatives and cross-functional opportunities
  • Strong experience developing C++ based, large-scale, high-performance software
  • High desire to produce organised, readable and maintainable software
3

Workflow Analyst Job Description

Job Description Example
Our growing company is looking to fill the role of workflow analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for workflow analyst
  • Interact with requestor as required to verify information, clarify requirements, resolve escalated issues, provide additional insights regarding status and/or manage expectations
  • Modify ticket bundles based on specifics of a request to ensure successful delivery of the requested service(s) and/or equipment
  • Manage individual workload across defined account(s) in support of established priorities
  • Assign service request tickets to service provider groups based on defined standards and monitor progress of the service request tickets to ensure updates are entered, progress is made and delivery within defined performance targets are achieved
  • Communicate issues that negatively impact the SR service and/or the fulfillment of requests
  • Monitor and resolve issues related to closure of a request
  • Review and assign service request billing codes in support of the account(s) specific finance / invoice process
  • For requests involving multiple service providers, confirm customer acceptance and satisfaction upon completion of the request
  • Provide input to the continuous improvement of the SR service offering documentation
  • Produce placement files for third party debt collection agencies, manage the transfer of update files for closures, queries and payments
Qualifications for workflow analyst
  • A passion for taking ownership and delivering on goals
  • Knowledge of Python, SQL and Linux would be beneficial
  • Familiarity with modern Content Management Systems
  • Experienced using Excel
  • Effective at maintaining and building relationships with clients of all levels
  • Work collaboratively with global team members
4

Workflow Analyst Job Description

Job Description Example
Our company is searching for experienced candidates for the position of workflow analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for workflow analyst
  • Manage intraday service level acceptable goals by Aspect eWFM
  • Monitor real-time adherence to schedules for call center associates by Aspect eWFM
  • Engage with floor managers on any deviations from schedules
  • Initiate escalation procedures when KPI thresholds are exceeded
  • Manage associate call-in line or WFM mailbox and update schedules to reflect accurate intraday projections by Aspect eWFM
  • Update overtime and out of office shrink details into Aspect tool
  • Monitor intraday outages, staffing shortages, and other unplanned events and keep WFM team posted on any deviancies from plan
  • Approve real-time request for offline events
  • Attend daily handoff call and share the end of shift write up
  • Administration of intraday schedule changes by Aspect eWFM
Qualifications for workflow analyst
  • Ability to balance multiple, time-sensitive projects while maintaining a longer term, strategic focus
  • Experience with Microsoft Office applications, particularly Excel with an understanding of creating and working with pivot tables
  • Communication skills for to communicate with service providers, customers, and managers
  • Experience of Investment Banking and Commercial print environments
  • Embracing Change - The ability to work flexibly, adapting quickly to change and responding positively to new ways of working enabling us to thrive on change and constantly improve
  • Results Focus - The drive and determination to achieve objectives, overcoming obstacles to deliver results
5

Workflow Analyst Job Description

Job Description Example
Our growing company is looking for a workflow analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for workflow analyst
  • The Workflow Analyst’s primary responsibility is to ensure daily service levels in all Operational Units by working closely with Worldwide Capacity Planning, local site leadership, and other sites’ leadership teams
  • The Workflow Analyst also owns a variety of tasks, including managing GACD profiles of individual associates, alerting individual team leadership of outliers in auxing and other variances
  • The Workflow Analyst is also responsible to create work schedules for all associates using scheduling software (Erlang) and must identify and seek to proactively resolve workflow headcount deficiencies and overages
  • Workflow Analysts are responsible to make adjustments to call volume proactively based on forecasted volume and real time adjustments based on actual call volume
  • Identifies root cause and implements permanent corrective actions for incidents
  • Reporting on daily production volumes
  • Develop and maintain reporting for internal users using Excel & SQL
  • Ad-hoc data analysis support for management team
  • Data support to teammate and provide skill training also
  • Work with others to identify major issues and actionable opportunities, design solutions, and quantify operational impact across portions of a work stream
Qualifications for workflow analyst
  • Prior experience working on electronic trading components including order managers, client and exchange connectivity
  • Teamwork & Collaboration - Displays enthusiasm and contributes to an effective team environment
  • Mainframe, SAP and PARIS experience a plus
  • Basic knowledge of risk management discipline
  • Experience with Archer or other common GRC
  • Ability to handle multiple, tasks and responsibilities simultaneously

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