Tech, Tech Support Job Description

Tech, Tech Support Job Description

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Tech, tech support provides product troubleshooting, diagnosis (but not limited to) the following products: Mac OS X,Microsoft Office, Windows Solutions on OS X, Macbook, Macbook Pro, Macbook Air, iMac, Mac Mini.

Tech, Tech Support Duties & Responsibilities

To write an effective tech, tech support job description, begin by listing detailed duties, responsibilities and expectations. We have included tech, tech support job description templates that you can modify and use.

Sample responsibilities for this position include:

Research, resolve, and respond to highly complex questions in accordance with current standards
Provides documentation and reporting to record outcomes
Provides guidance, direction, and assistance to ensure moves, adds, and changes to the voice telecommunications infrastructure for PBX systems, voice messaging systems, and contact center applications to achieve project goals
Conducts tests and corrects malfunctions to resolve network issues
Provides detailed test documentation to record results and enable accurate updates for the configuration management records
Provides 3rd level support and interacts with vendors to resolve issues
Responds to customer inquiries to resolve concerns
Creates detailed implementation plans for installation and identifies the sequence of events to manage, control, and mitigate implementation risks
Updates network documentation to ensure accuracy for support purposes and future changes
Identifies the extent and impact of possible disruptions to determine when issues should be escalated to management

Tech, Tech Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Tech, Tech Support

List any licenses or certifications required by the position: CCNA, MCSE, MCSA, MCP, CPR, J-STD-001, CIS, IPC, SQL, ASQ

Education for Tech, Tech Support

Typically a job would require a certain level of education.

Employers hiring for the tech, tech support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Technical, Associates, Computer Science, Electronics, Technology, Computer, Military, Engineering, Science

Skills for Tech, Tech Support

Desired skills for tech, tech support include:

Databases and remote control
Office automation products
Mobile devices
Safe driving practices
Geographical areas and landmarks
Policies
Active X controls
Microsoft Printing
Microsoft O/S and PC hardware
Unix / Linux / SQL

Desired experience for tech, tech support includes:

Strong understanding of Honda and Acura infotainment and navigation systems, vehicle electronics, cellular phones and computer systems
Knowledge of Customer Relations Management System and CMS phone supervisor software
Customer relations or call center experience preferred
Ability to be tech savvy and strong understanding of computer systems browsers
This role will interact with a variety of personalities
Ability to complete routine forms or conduct routine oral communications

Tech, Tech Support Examples

1

Tech, Tech Support Job Description

Job Description Example
Our innovative and growing company is looking for a tech, tech support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for tech, tech support
  • Update asset tracking inventory in accordance with work instructions
  • Provides remote support for internal and external customers using Landesk or Team Viewer
  • Provides phone support in a professional and courteous manner
  • Provides support services for conference and training rooms, including first level AV support
  • Completes assigned tickets in timely manner within the agreed SLAs
  • Ensures customer satisfaction with every interaction
  • Keeps customer informed of issues and provides status updates in ticket tracking system
  • Assists Network Engineers in debugging network and application issues as required
  • Provisions workstations using Landesk for computer deployments
  • Complete onsite and remote technical support for internal and external customers
Qualifications for tech, tech support
  • Strong oral and written communication skills, the ability to present to senior audiences
  • Is typically more proactive vs
  • Bachelor’s degree in Engineering or Automotive Technology preferred or equivalent work-related experience
  • Hands on automotive experience and ASE Certification strongly preferred
  • Experience with the Ticketing system – Preferred
  • Experience with Windows Operating Systems – Preferred
2

Tech, Tech Support Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of tech, tech support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for tech, tech support
  • Reports new or recurring problems to design departments and ensures that representatives are properly trained when old products are upgraded or new products are released
  • Works with various departments to meet maintenance services sales goals and as well works with the team /customers and/or distributors to receive accurate account of equipment failures, and provides reports to leadership
  • Data entry into web based sites/online platforms
  • Escalates any concerns about mis-matching or incomplete data when a solution cannot be found
  • Will be responsible for sending out forms and documentation and digital filing
  • May be required to use customer service skills to provide accurate answers and solutions to the customer
  • May be required to display product knowledge by resolving customer questions
  • Plans, staffs, evaluates and directs work of employees of a work unit
  • Internally, this position interfaces on a regular basis with divisional and regional staff
  • Handle daily support calls for both internal and external clients
Qualifications for tech, tech support
  • Able to be patient and express empathy for callers concerns
  • Self motivated and driven to get all work completed
  • Inspect equipment /components for compliance according documented operating procedures
  • Experience configuring mobile email clients
  • Deskside and Remote support experience
  • Ability to write technical correspondence, explain technical issues to a non-technical audience
3

Tech, Tech Support Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of tech, tech support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for tech, tech support
  • Coordinate all recyclables within work environment
  • Liaise with software/hardware vendors on a regular basis to remain current with technology changes
  • Assist the IT Manager in project management for all technology projects and Corporate IT resources
  • Assist and support the hotel’s IT standards implementation guidelines
  • Assist IT Manager in fiscal responsibility by adhering to set budgetary guidelines
  • Must be willing to accept assignments on a need to basis, in order to promote teamwork, and perform related tasks and duties as assigned by the IT Manager/Director of Finance
  • Handle large number of tickets each day
  • Efficiently and accurately resolve software problems
  • Frequently lift and carry computer equipment on the average of 20 pounds
  • Perform duties and make decisions with patience and tact under frequent time pressures
Qualifications for tech, tech support
  • HVAC related experience
  • Basic Windows 7/8 desktop/PC/Workstation configuration, support
  • Must know how to verify that all operations have been completely performed and accepted, including acceptance testing
  • Pass an eye examination critical for quality inspection
  • Must be able to inspect/evaluate optics per drawing/WQ&s and determine accept/reject criteria
  • Candidate must have an ability to work directly from approved procedures, schematics, and verbal instructions
4

Tech, Tech Support Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of tech, tech support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for tech, tech support
  • Log and manage TrackIt tickets
  • Assists and support requests from Developers, System Admins, Operations and DBAs
  • Continuously reviews, recommends and implements improvement steps, as needed or directed
  • Seeks supervisory guidance/approval as appropriate
  • Practices ethical conduct
  • Meets acceptable attendance and punctuality expectations (excluding FMLA)
  • Work and resolve problem tickets from the user community
  • Imaging and deployment of workstations and other devices to support new users, moves, IT projects or other initiates as needed
  • Computer Management.Install and configure computers, monitors and related hardware required for new installations and office reconfiguration
  • Customer Service.Act as a liaison with end-user computer customers
Qualifications for tech, tech support
  • Prefer technology degree or experience
  • Strong at collaborating with peers next support level teams
  • Strong troubleshooting skills and experience in applications such as process monitor, process explorer, Wireshark
  • The ability to speak either French or German and English fluently and have excellent written communication skills in both languages to communicate effectively with worldwide customers is required
  • Working knowledge of TCP/IP and other network services
  • Experience with SCCM, SCOM or similar application
5

Tech, Tech Support Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of tech, tech support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for tech, tech support
  • Engineers should leverage all assets available to them in a timely manner to architect strong customer partner experience outcomes
  • Engineers should focus more on delivering great experiences and resolving customer issues as opposed to pursuing goals/targets
  • Provide support for the functionality and features of all Sorenson products and services
  • Identify, investigate, document, and recommend solutions to reported issues
  • Act as the point of contact for customers, consultants and partners
  • Triage all incoming case requests coming via the web and phone
  • Provide phone, chat, and email assistance to customers, consultants and partners on the usage of products and layered components, such as data transformation tools and report writing tools
  • Researches, analyzes and troubleshoots to diagnose and resolve technical problems
  • Install and configure the product suite to recreate issues and analyze for root cause
  • Proactively communicates client status, concerns and issues to appropriate management team
Qualifications for tech, tech support
  • Experience with support of technical users
  • Experience with support of executive users
  • Moderate knowledge of product lines with technical knowledge
  • Experience with web navigation required
  • Bachelor's degree (B A) in Computer Science or Information Technology or 3-5 years equivalent work experience required
  • Three years of experience as a lead or higher in a call center environment required

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