Client Tech Support Job Description

Client Tech Support Job Description

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Client tech support provides primary support on all technology items including PC hardware and software, interactive technology, projectors, printers and mobile devices.

Client Tech Support Duties & Responsibilities

To write an effective client tech support job description, begin by listing detailed duties, responsibilities and expectations. We have included client tech support job description templates that you can modify and use.

Sample responsibilities for this position include:

Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations
Provide client focused solutions while being compliant with bank Policies and Procedures
Support hiring managers in identifying interview evaluation criteria and competencies
Monitor, analyze, and report on metrics and effectiveness of recruitment efforts, making recommendations for continuous improvements and enhancements
An opportunity to learn- further develop your skills and grow your career
Stability -the ability to work for one of the areas fastest growing and most respected companies in the Financial Services space providing cutting edge technology to the industry
Challenging work -In this position, you'll be working with Director one of our larger product lines
Life balance- we are strong believers in balance
Physical IT Support in live business environment including trading floors delivery to high standards expected by clients
Multimedia Support including setup of AV calls using in-house tools

Client Tech Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Client Tech Support

List any licenses or certifications required by the position: PC, IAT, II, TIA, ITIL, CCIE, CCNP, CCNA

Education for Client Tech Support

Typically a job would require a certain level of education.

Employers hiring for the client tech support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Education, Technical, Associates, Information Technology, Business/Administration, Business, Engineering, Information Systems, Finance

Skills for Client Tech Support

Desired skills for client tech support include:

CDK case resolution process
Escalation methodology
Policies
Active X controls
Microsoft O/S and PC hardware
Microsoft Printing
Mobile devices
Unix / Linux / SQL
Customer service
Current industry products and technologies

Desired experience for client tech support includes:

Provisioning of Blackberry and all desktop hardware
Desktop moves
Blackberry troubleshooting
Voice recording checkouts
Escalate problems where necessary and follow up with users through to resolution
Work flow provided by ticket based systems that need to be updated or closed out when issue resolved or hardware provisioned

Client Tech Support Examples

1

Client Tech Support Job Description

Job Description Example
Our company is growing rapidly and is looking for a client tech support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for client tech support
  • Project work, including desktop deployments to refurbished floors
  • Work on a support Rota
  • Adherence to compliance, Technology Risk and procedural standards
  • Decide on team matters holiday, expense, trainings, shifts
  • Works under the direction of Sr
  • Take incoming calls to fulfill servicing requests and provide technical assistance
  • Build rapport and deepen client relationships by resolving issues on the first call
  • Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective
  • Present needs based product recommendations to deepen the banking relationship
  • Stay abreast of all changes, developments and enhancements for all systems and products
Qualifications for client tech support
  • Client facing, ability to work in a collaborative team environment
  • Shows initiative and a self-starter
  • Comfortable multitasking and ability to learn new technologies
  • Team players who are able to thrive in a fast paced trading environment
  • Citrix platforms
  • Microsoft platforms
2

Client Tech Support Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of client tech support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for client tech support
  • Navigate effectively and efficiently through multiple systems
  • Possess and demonstrate a high level of professionalism
  • Communicate in a clear, concise and professional manner
  • Partner with other departments within the organization to fulfill client requests
  • Work closely with Treasury Management Sales, Product and Implementation groups
  • Track client issues to identify product and process improvements or clients at risk due to frequent problems
  • Provide customer training and support on the use of TM Products
  • Manage the day to day operations of a team composed by 10 Associates providing phone and e-mail support to 5 different product lines
  • Monitor and control metrics, improvement plans and direct relationship with stakeholders and financial institutions who use our services
  • Coach associates to adopt best practices and embrace change, develop staff, maintain service levels, drive efficiency
Qualifications for client tech support
  • Blackberry/Rim
  • Dell HP and other Desktop Hardware manufactures
  • Basic knowledge of internet based applications including Windows, Google, and iOS platforms
  • Basic knowledge of internet networks, firewall, security settings, and B2B connectivity
  • Ability to multitask in a fast paced environment and perform team responsibilities under pressure
  • Responsible for assisting senior ITS personnel with ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels
3

Client Tech Support Job Description

Job Description Example
Our company is hiring for a client tech support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for client tech support
  • Ensure all policies and processes are known and applied in the team
  • Understand people management from a metrics, strategic and tactical perspective
  • Provide first class desktop support services to our onsite and remote businesses, spanning both trading and non-trading environments
  • Perform hands-on technical support for Windows PCs, Macs, IOS devices, IP telephones and line of business specific software with emphasis on the Microsoft Office product suites
  • Identify, analyze and document trends and determine a remediation process
  • Work with CTS Managers and peers to define processes and strategies associated with automation
  • Develop processes, procedures, documentation and maintain hardware asset information in Asset Management database
  • Setup and support Video conference meetings utilizing Skype and Polycom conference units
  • Act as liaison between various groups within the department and company to aid in the expedition of resolutions
  • Provide 24/7 on call support for our Trading Floor
Qualifications for client tech support
  • Ticket logging systems
  • Knowledge of current Microsoft server operating systemm platforms and current Microsoft PC operating system platforms
  • Must be self-directed and able to work effectively in a diverse team environment with little to no direct supervision
  • Abiity to work on a team and contribute to the team's achievement of objectives and goals
  • Minimum of Associate Degree required in a computer-related field
  • Bachelor's Degree in a computer-related field highly desired
4

Client Tech Support Job Description

Job Description Example
Our growing company is hiring for a client tech support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for client tech support
  • Contributes to standards and processesaround which others will operate
  • Plans for future organizational needs and operations
  • Maintain an advanced knowledge of RDC tools and services from both an end-user and technical perspective
  • Provide customer training and support on the use of RDC
  • Perform data extraction set-ups and troubleshoot failed data extractions as assigned
  • Responsible for providing telephone/email/ social media and remote diagnostic technical support of desktops, portables, peripherals and software custom or off the shelf software – industry or proprietary
  • Maintains the appropriate level of service metrics and makes modifications as appropriate
  • Interfaces with CPS, Field Enablement and Product Development to ensure that high impact problems are identified and resolved
  • Establishes clearly defined department / individual goals and impact plans and communicates regularly via department meetings and regular performance planning sessions
  • Creates, reviews and modifies procedures, processes and work flows for multiple product teams to ensure maximum performance and improved service to our clients
Qualifications for client tech support
  • Experience working effectively as a team member with minimal supervision
  • On projects to ensure the high quality of the delivered software
  • Exceptional technical skills (Client platforms, networking, wireless)
  • Works with the customer via phone, chat and email
  • Stays up to date on new product technology offerings, date knowledge of the industry the competitive posture of the company
  • Acts as a technical resource to provide Total Solutions pricing information and quotes
5

Client Tech Support Job Description

Job Description Example
Our growing company is looking to fill the role of client tech support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for client tech support
  • Industry technology changes to enhance the skill base and maximize rotational opportunities
  • Focuses on initiatives to keep associates engaged
  • Install, troubleshoots and resolves PC hardware, software, terminal services, Windows operating system, Microsoft Office, VPN software, and printer equipment issues
  • Follows corporate processes and standards
  • Prioritizes work effort to ensure that commitments made to the Business to deliver services and/or daily operations are met on a consistent basis
  • Perform basic server, network, backups and PBX administration tasks
  • Changes work behavior as instructed by the supervisor to drive service quality improvements when necessary
  • Provide technical assistance to field technicians and installation subcontractors by conducting advanced problem analysis on vehicle tracking units
  • Document customer problem information, recommendations, and resolution in a clear and concise manner using the CRM incident tracking system
  • Log customer vehicle information into appropriate SaaS and CRM applications
Qualifications for client tech support
  • Assist on multiple business initiatives and assignments
  • Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage
  • Position requires
  • A+ certification - Minimum - DOD Directive 8570 Technical Compliant
  • 5 years of experience in computer systems supports
  • Air Force AFCS CSA or CST

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