Support Product Specialist Job Description
Support product specialist
provides such high quality training past experience in the care industry is an advantage but not essential.
Support Product Specialist Duties & Responsibilities
To write an effective support product specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included support product specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Work directly with client’s support to conduct analysis of technical configurations, integrations and technical installations for client systems, in order to perform in-depth technical troubleshooting, and recommend appropriate work-arounds and solutions
Resolve a variety of issues from clients
Maintains a position on the Varec TSC
Is assigned problems of moderate scope where analysis of issue or data requires a review of related data
Performs troubleshooting of unique and challenging and complex issues with the Varec solutions at customer sites
Develops general competitive understanding
Keeps current with product knowledge regarding features and functionality, billing and promotional programs
Provide world class live product support to the GBS EMEA acquiring businesses and acquirer operational departments
Support the implementation of the eCommerce Gateway product road map, aligned to business and future product developments
Oversee full merchant boarding process to ensure correct configurations of all involved systems
Support Product Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Product Specialist
List any licenses or certifications required by the position: ITIL, CCNA, ASCP, ISO, ECP, JNCP, MS, SSI, MT, MLT
Education for Support Product Specialist
Typically a job would require a certain level of education.
Employers hiring for the support product specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Business, Technical, Education, Engineering, Technology, Associates, Marketing, Information Systems, Finance
Skills for Support Product Specialist
Desired skills for support product specialist include:
Equivalent project management software
Especially Agile boards and creating/filtering tickets
Healthcare industry
JIRA
Our products
Chemistry is an advantage but not essential
Commonly-used concepts
Practices and procedures that are common to a
SAP
Bloomingdales.com
Desired experience for support product specialist includes:
Excellent problem-solving & troubleshooting skills are necessary
Knowledge of web servers and HTML, and experience working with RDMB's (Oracle,SQL,DB2,mySQL)
It is essential that the job holder has strong writing, proofreading and editing skills
2 Years of Production Management (Producer/Manager/Coordinator)
Experience with Atlassian products is a plus
Familiarity with petroleum industry business practices and standards
Support Product Specialist Examples
1
Support Product Specialist Job Description
Job Description Example
Our growing company is hiring for a support product specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support product specialist
- This will include, but is not limited to gathering data on existing products, preparing appropriate documentation
- Analyze case problems, distinguish if it’s product defect or product enhancement requirement
- Review advertising and promotional materials for technical accuracy
- Agents are expected, in a timely manner, to become Mercury Certified Technicians
- Provide support and assistance to our field personnel
- May be a member of a product team along with the appropriate Service Product Manager
- Help develop, document, and perform repair processes and maintenance duties required of the various hardware and software subcomponents of systems under development
- Maintain a close collaborative partnership with Service and Support Teams to document and/or test work instructions for all maintenance and repair activities performed
- Effectively communicate situational awareness related to design suitability and capability issues with a globally diverse team of design owners and manufacturing
- Proficiently use project management software to document all activities using good documentation practices
Qualifications for support product specialist
- Basic computer skills (Microsoft office applications preferred- Microsoft Word, Excel, PowerPoint and Outlook, Internet Explorer
- Qualified IT specialist or equivalent work experience
- Experience and ability in using soft skills to defuse potentially damaging acquirer partner & merchant situations
- Resolve customer’s issues through ticketing system, and acting as the voice of the customer
- Spanish fluency a plus, but not required
- Associates or Bachelors’ degree in computer science or related field preferred
2
Support Product Specialist Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of support product specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support product specialist
- Provide guidance to projects and strategy on behalf of Customer Support/product teams as needed
- Attend and contribute meetings on behalf of Product Support
- Support for eSports, Blizzcon, Gearstore , as appropriate
- Communicate processes and viewpoints between stakeholders
- Work with marketing dept
- Provide a quality Customer Service Experience
- Identify and supporte rollout of new products
- Tracks leads derived via campaigns and other events
- Works with Business Analyst and Program Director to gather and prepare data from Salesforce for client meetings
- Action requests from the customer support website or customer calls/emails
Qualifications for support product specialist
- Ability to work a flexible schedule in the interest of customer satisfaction
- Bachelor’s degree in an information technology discipline or related field
- Familiarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG
- Understanding of networking and protocols (TCP/IP, SMTP)
- Knowledge of telecom systems (CTI, PBX, VOIP) including switches and protocols
- Demonstrated experience working with databases (SQL preferred)
3
Support Product Specialist Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of support product specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support product specialist
- Document and track client issues and enhancement requests in the Customer Relationship Management application (SalesForce.com) and Software Development Application (Team Foundation Server)
- Follow up on assigned cases escalated to quality assurance and product development teams
- Assigned special projects as an individual contributor
- These are essential ongoing responsibilities that may be altered over time
- Answer incoming phone calls from franchise owners to place product and equipment orders
- Track the shipment of existing orders
- Assist with product and equipment related questions or problems
- Input product orders into accounting database (JDE) & print pick tickets to the designated Distribution Center
- Resolve all problems with franchise owners & vendors promptly and efficiently
- Receive and distribute fax, email and online orders to Product Support Team for entry
Qualifications for support product specialist
- Knowledge of mechanical power transmission products required
- Proficiency with basic PC and Microsoft Office functions
- Bachelor’s degree in Computer Science, Information Systems, Electrical/Mechanical Engineering or other related field with a minimum of 8 years technical support related professional experience or comparable education and work experience
- Creative, consultative, communicator with the ability to build relationships to support the evolving needs of customers, employees and the business
- Advanced working knowledge of current network technologies
- Ability to achieve results and meet goals in a fast-paced, rapidly changing team environment
4
Support Product Specialist Job Description
Job Description Example
Our company is looking to fill the role of support product specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support product specialist
- Experience with CRM (Customer Relationship Management) systems, mainly SAP Business One and SalesForce.com a plus
- Focal Point testing (when a change has been made to our product resulting from an industry-wide development or new regulations)
- Manage incidents with clients, understanding impact and sending advisories
- Managing current outstanding issues in an organized and thorough manner
- Help to enrich internal knowledge bases and contribute to finding inventive solutions to standardize the client support experience
- Assisting in day to day collective team tasks
- Requirement-gathering and configuration of product to meet additional client requirements
- Participate in development and updating of user documentation and release notes
- Participate in QA process for product enhancements and releases
- Coordinate workflow and handoffs between support, QA and development
Qualifications for support product specialist
- Knowledge of billing workflow
- Ability to work independently with the competence to prioritize and work on multiple tasks in parallel
- Ability to be very precise and understand possible risks and impacts on an action taken
- Strong in communication with different clients and partners
- High energy with a positive 'can do' attitude, optimistic, committed and high dedication
- Prepared to take ownership of issues and responsibility for actions
5
Support Product Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking for a support product specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support product specialist
- Track service shipments and communicate status to customers and support & sales team
- Handle all aspects of warranty and non-warranty service issues
- Send timely Post-Product Replacement customer surveys to North American customers
- Track and file incoming field service reports
- Partner with Sales field to manage software and hardware product rollouts provide support for related issues
- Proactively seek ways to improve the coordination of global service & support activities
- Associate’s degree preferred or equivalent combination of education and experience
- Previous experience in conducting basic troubleshooting of medical devices and accessories via phone and email preferred
- Answers direct client calls
- Maintains and updates internal reports
Qualifications for support product specialist
- Experience in a supply chain operations environment and/or providing application (troubleshooting, issue resolution) in an external customer support environment preferred
- Winemaking education or experience is preferred
- Set appropriate customer performance expectations and promote value of product/services � Proficiently work tickets daily
- Background and degree in electrical engineering
- Bachelor's required or technical degree in electrical engineering
- Engineering degree or the equivalent (software, electrical or equivalent)