Support Engineering Manager Job Description

Support Engineering Manager Job Description

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Support engineering manager provides guidance to a Systems Engineering team to include full Systems Engineering lifecycle processes, from architecture and requirements development through system operations and integration.

Support Engineering Manager Duties & Responsibilities

To write an effective support engineering manager job description, begin by listing detailed duties, responsibilities and expectations. We have included support engineering manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Regularly interact with other leaders on project status, priority setting, and resource allocations, Technology wide efforts or policy-level decisions
Plans and directs all aspects of remanufacturing engineering support activities, including equipment layout and operation, remanufacturing procedures, bill of material and replacement factor maintenance, procedural training, data collection and mining, remanufacture and test of analyzed product, test and release of remanufactured product
Plans, implements, and supports remanufacturing sites in other geographic areas
Plans, implements, and maintains engineering objectives and initiatives
Ensures all remanufacturing engineering projects, initiatives, and processes are in conformance with organization's established policies and objectives
Hires, develops, and leads a team of engineers, technicians and test, quality, maintenance, and IT staff to ensure that all jobs are completed on time, within budget, and in accordance with customer requirements
Reviews and approves testing and QA procedures
Designs, implements, and continually improves process and operational policies and work instructions
Works with other departments to incorporate lessons learned and optimize product reliability and reparability
Manages remanufacturing budgets and prepares financial analysis reports for top management

Support Engineering Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Support Engineering Manager

List any licenses or certifications required by the position: CCNP, ITIL, II, S/W, H/W, PMP, DAU, DAWIA, CCNA, PMI

Education for Support Engineering Manager

Typically a job would require a certain level of education.

Employers hiring for the support engineering manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, Computer Science, Management, Technical, Education, Science, Electrical Engineering, Mechanical Engineering, Manufacturing

Skills for Support Engineering Manager

Desired skills for support engineering manager include:

Contact center operations and support processes
Microsoft technologies
Relevant programming languages
Six Sigma would be desirable
Wider advertising industry and technology trends
Fundamentals of electrical engineering
Fusion architecture and file systems
IP-based engineering & systems
Low Voltage Assembly products
AI/IoT

Desired experience for support engineering manager includes:

Reports to department head
Strong knowledge of and experience with dynamic manufacturing systems
Understanding of lean manufacturing concepts and the need for continuous improvement
Proficiency in manipulating and creating drawings with AutoCAD software a plus
Robotic programming and automated work cell design experience a plus
Part procurement, warehousing, and distribution experience is a plus

Support Engineering Manager Examples

1

Support Engineering Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a support engineering manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support engineering manager
  • Lead and participate in projects with other professional staff and student employees to enact service changes, new technologies
  • Oversee plant engineering and technical support including support for critical equipment, chemistry needs, controls, and instrumentation
  • Ensure system event assessments and root cause analysis (RCAs) are performed when required and that mitigation plans are in place to optimize plant performance
  • Provide leadership to team of engineers and technical support staff
  • Train cross functional groups on engineering change and bill of material key objectives and services maintained
  • Determine advanced road maps for process changes and organize resources to enact changes
  • Improve daily management of bill of material systems to simplify processing while maintaining accuracy and accelerating cycle time
  • Collaborate with Oracle groups to outline strategy for transitions from legacy systems to Oracle
  • Determine and ensure accuracy of the necessary design records in accordance with specific project requirements including calculations, design layouts, engineering notices, bills of materials, specifications and related documentation
  • Enhance support and coordination with global engineering change and bill of material teams
Qualifications for support engineering manager
  • 2+ years project management or team lead
  • Experience working directly with business partners on operational issues and communicating effectively to senior management large number of geographically dispersed customers
  • Proficient knowledge of the systems implementation and development life cycles
  • 10+ years of engineering experience, 8+ years with a Master's, or 5+ years with a PhD
  • Demonstrated competence managing hourly or professional employees
  • Understanding of HR policies and best practices for hiring, evaluating, and disciplining employees
2

Support Engineering Manager Job Description

Job Description Example
Our growing company is hiring for a support engineering manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support engineering manager
  • Supporting production system deployments while ensuring SLAs are met
  • Empower support teams to manage Continuous Integration/Continuous Delivery pipelines
  • Influence and support new designs, architectures, standards and methods for large-scale distributed systems
  • Provide technical leadership with Unix systems internals and networking
  • Identify and implement opportunities for automation of routine maintenance tasks and common issues
  • Troubleshoot networking problems with an indepth knowledge and understanding of network theory including various concepts such as networking protocols (TCP/IP, UDP, ICMP, etc), MAC addresses, IP packets, DNS, OSI layers, and load balancing
  • Insures technical support team works closely with the sales engineers providing technical integration support to merchants and partners
  • Manages process for creating load files and with form generation
  • Owns processes for troubleshooting issues, and resolution delivery
  • Insure creation/update of documentation as required
Qualifications for support engineering manager
  • Demonstrated experience preparing and presenting training materials
  • Experience leading technical projects with small teams (3-5) of direct reports
  • Ability to design internal workflow to improve performance
  • Demonstrated ability to multitask, to work independently, and with a team
  • Demonstrated technical aptitude and understanding of information technology best practices
  • Minimum 6 years of experience in power plant engineering, original equipment manufacturing (OEM), or equivalent experience in an industrial/manufacturing environment
3

Support Engineering Manager Job Description

Job Description Example
Our company is looking for a support engineering manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support engineering manager
  • Represent and supports Team Lead with his engineering scope of supply and services in team and in technical meetings
  • Comply with the Quality and EHS rules and ensure their full integration in the discipline engineering design activities
  • Coordinate with the Process Owners to obtain the necessary inputs for the DCS dimensioning
  • Prepare the DCS specification for DCS supplier inquiry and Purchase Order
  • Participate in the technical and commercial DCS PO negotiation with the DCS supplier
  • Ensure the technical interface with DCS supplier regarding control system basic design and control system issues
  • Coordinate with the Process Owners to obtain the necessary source documents as per schedule and issue this documentation to the DCS supplier
  • Participate in the coordination meetings with Client and Partners
  • Address Clients comments and prepare argued answers
  • Lead the Design Reviews and the Design Freeze process for the DCS activity
Qualifications for support engineering manager
  • Requires the successful completion of the Mid-Level Assessment (given if requirements are met)
  • Bachelors or Masters Degree or University Degree or equivalent work experience
  • Minimum 5 years, typically 8+ years relevant experience in a Life Science service and/or support technical role, or business process role in a service and/or support environment
  • Proven experience managing projects in a service or support environment
  • Manages the daily operations of facilities and technicians and provides guidance and actively assists subordinates as required
  • Responsible for all personnel aspects of the department including, but not limited to, manpower forecasting and control, performance feedback, training, and attendance monitoring
4

Support Engineering Manager Job Description

Job Description Example
Our company is hiring for a support engineering manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support engineering manager
  • Track the changes in the Project, quantify the impact in terms of Time & Cost
  • Approve the Monthly Progress Report from the supplier
  • Give technical support to the Process Owners for issues regarding the Control System
  • Follow-up and consistency check of the DCS documentation
  • Organise with the DCS supplier the internal and Client Factory Acceptance Tests (hardware FAT, software application FAT, integrated system FAT, communication with 3 rd party control
  • Delivering high quality engineering projects on agreed time and budget
  • Coordinating and managing deliverables from lead engineers and specialists in the projects
  • Interdisciplinary communication between the other Engineering Managers in the projects, Rotor/Nacelle, Software & SCADA, Electrical Systems and Fabrication
  • Ensuring good hand-over of design to manufacturing and installation
  • Time planning and coordination of engineering activities in the projects
Qualifications for support engineering manager
  • Must prepare and coordinate plans and schedules in support of new or existing programs within the Engineering Labs
  • Operational knowledge of the Engineering Lab facilities and capabilities familiarity with lab test processes is preferred
  • Individual will develop proposal inputs and estimates for technical support and monitor cost, schedule, and performance against program baselines
  • Individual must be comfortable formulating and executing courses of actions for schedule revisions, manpower adjustments, and changing work requirements in a dynamic work environment
  • Also responsible to coordinate across departments for maintenance, repair, calibration, and upgrade of lab facilities, planning for and managing capital resources such as tools, test equipment, and facilities
  • Candidate must have an Associate's degree, or equivalent, in a business or technical discipline
5

Support Engineering Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of support engineering manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support engineering manager
  • Managing technical interfaces within the support structure project and towards engineering sub-contractors
  • Proactively approaching knowledge sharing by reporting lessons learned back to the line organization to ensure continuous improvement of products and processes
  • Third party certification of relevant deliverables
  • Works with staff to establish personal and department goals, monitoring progress of individual performance, providing ongoing feedback through formal and informal channels, and providing rewards or disciplinary action as appropriate
  • Mentors, coaches, and provides development opportunities to staff as appropriate and encourages continued growth and development
  • Plans and allocates work assignments to staff and establishes appropriate organizational structure to meet planned objectives
  • Makes, recommends and/or approves employment decisions (e.g., hiring, promotion, appropriate pay, rewards/recognition, succession planning, and termination)
  • Routinely interacts with various levels of management regarding policy, and procedural issues, while providing input and perspective on issues to influence final decisions
  • Routinely interacts with regulators, industry experts and other external stakeholders regarding policy and process related to development of energy efficiency savings estimates
  • Makes decisions and solves problems on key business activities which have a direct impact on the company‚Äôs energy efficiency business
Qualifications for support engineering manager
  • Minimum 2 years experience leading and managing projects or personnel, including resource management
  • Must have a working knowledge of MS Word, Excel, PowerPoint, and MS Project
  • Must have excellent communication skills, and must be organized, flexible, and able to multitask in a dynamic team environment
  • Secret Security clearance is required, with ability to obtain Top Secret clearance
  • 3 or more years leading and managing projects or personnel, including resource management
  • At least 1 year of experience in leading production support teams or at least 1 year experience in leading software development teams or at least 1 year experience in enterprise support, ITIL practices and principles

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