Level Support Engineer Job Description

Level Support Engineer Job Description

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Level support engineer provides development across all supported SQL Server features/components such as High Availability, Disaster Recovery, SQL Server monitoring, Data Collection, and others utilizing T-SQL, PowerShell and .Net development tools.

Level Support Engineer Duties & Responsibilities

To write an effective level support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included level support engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide on-site technical support for desktop PCs - both software and hardware
Physically set up computers and software system installation
Perform basic hardware moves and changes
Record and manage all incidents and requests in ticket-tracking system
Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
Proactively inform management of trends, significant problems and expected delays
Provide other IT-related support as required by the business (Holiday, off-hour and BCP Support)
Test applications as required by the business before rollout
Documentation of products and processes
Provide desk-level support to all staff in the Tokyo office (both hardware and OS)

Level Support Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Level Support Engineer

List any licenses or certifications required by the position: CCNA, ITIL, VCP, CISSP, CCSA, CCSE, CCNP, RHCE, SSL, FAA

Education for Level Support Engineer

Typically a job would require a certain level of education.

Employers hiring for the level support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Technical, Electrical Engineering, Science, Physics, Chemistry, Mathematics, Information Technology, Education

Skills for Level Support Engineer

Desired skills for level support engineer include:

Database development added advantage
Developing .NET and ASP.NET applications using .NET Framework added advantage
Team
JAVA is a benefit
MS SQL Server and Query
Network
Operating Systems like Windows / Linux
Python
Scripting languages like shell-scripts
T-sql script language and administration SQL-server

Desired experience for level support engineer includes:

Provide support for corporate application software (both MS Office and proprietary applications)
Provide second level support for all offices globally
Coordinate with both European and APAC support teams
Provide support for server and telecoms systems
Good knowledge of Microsoft applications such as Outlook and Exchange
Familiarity with Microsoft database systems

Level Support Engineer Examples

1

Level Support Engineer Job Description

Job Description Example
Our company is looking to fill the role of level support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for level support engineer
  • Resolve Station Controller issues that are escalated from Level 1/Manufacturing Service Desk
  • Deploy and maintain software applications in production environment
  • Beta test software applications
  • Train Manufacturing Technicians on software usage
  • Support software applications related to Station Controllers
  • SPC++ modeling
  • To provide technical support service that ensures all IT equipment and infrastructure is running to its optimum performance
  • Basic project management including acting as a single point of contact for projects
  • Working closely with service and engineering teams to analyze, fix or provide classification input (defect or feature request) for global customer issues in the area of raised to the level 4 through the service organization
  • Providing guidance to service teams during updates and upgrades, as needed
Qualifications for level support engineer
  • Minimum three years experience in IT support
  • Knowledge of Local Area Networks and Windows servers
  • Experience translating between technical and non-technical lexicon
  • Experience with Linux, shell scripting, programming languages, and tool development will be considered as an advantage
  • The candidate must possess a Bachelor Degree or MS in Computer Science or Information Technology-related discipline
  • Bachelor’s degree candidates must have the unrestricted right to work in the US without requiring sponsorship
2

Level Support Engineer Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of level support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for level support engineer
  • Participating in the 24*7 L4 support provided by the engineering organization for our radiology information system (RIS) product
  • Using the available knowledge base and share acquired knowledge to fix in a timely manner customer reported issues
  • Conducts engineering assessments for the diagnosis of equipment failures and malfunctions
  • Conducts serviceability feasibility studies for new product designs
  • Assist customers with service/repair issues within the Standard Operating Platform (SOP) of the Precinct
  • Provide the initial contact with customers, checks in product, and runs basic tests to determine product needs and service solutions
  • Facilitate the complete solution of product sales, upgrades, installations and service in the store
  • Personify and uphold the Geek Squad service standards
  • Staying abreast of industry and field developments
  • Handle customer production issues
Qualifications for level support engineer
  • Experience in supporting complex telecommunication and CPE based propositions, preferably containing VoIP/FMC centric services with at least large Telco operators
  • Thorough knowledge of Windows software applications and hardware
  • Demonstrated familiarity with Windows Operating Systems, including the ability to comprehend and manage XML configuration files, log files, diagnostic tools, software versions
  • Working Knowledge of software engineering practices, testing methodologies
  • Strong experience in Windows, Linux, or Macintosh operating systems
  • Excellent verbal and written skills in Spanish in English
3

Level Support Engineer Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of level support engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for level support engineer
  • Get in to the calls with customers to understand the issue
  • Reproduce the customer issue in the local environment and solve the configuration level issues
  • Work with level 3 engineer if the issue is at code level
  • Work to ITIL v3 & ISO 20000 best practice
  • Control to progress all Incidents and Service Requests through ‘Service Restored’ until closed
  • Initial support and classification
  • Escalating the Incidents aligned to the Incident Management processes if necessary
  • Triage, analyze logs, reproduce the issue and work towards identifying workaround RC
  • Contribute in Customer success activities - Test fest, Wiki update
  • Drive resolution of day to day Active Directory operational issues
Qualifications for level support engineer
  • Excellent verbal and written skills in Greek in English
  • Must have incident management, troubleshooting and resolution experience on retail products - ATM machines, Point of Sale system, Self-Service Machines, Kiosks, Scanners, Barcode reader machines
  • Minimum of CCNA Networking certification and CCNA Collaboration certification
  • Desire to grow in the UC space with an aim to become CCNP Collaboration certified
  • Minimum of 1 years experience in NOC experience in Cisco Networking
  • Ability to communicate well in both English and German is desired
4

Level Support Engineer Job Description

Job Description Example
Our company is looking to fill the role of level support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for level support engineer
  • Collect diagnostics (logs, dumps)
  • Responsible for all aspects of spacecraft operations, mission planning and/or monitoring and trending the on-orbit spacecraft telemetry looking for adverse trends that could affect operations, planning and execution of all required spacecraft maintenance and recovery from spacecraft anomalies
  • This position will coordinate with management and peers to ensure the integrity of high quality operational products, including procedures, tools, detailed event logging, and system configuration
  • Responsible for diagnostics, analysis, capture of units, thorough technical documentation, highly developed communication and soft skills, possible elevation to third level resources
  • Participate in the day-to-day operations of handling Technical Service requests from Sales, Distributors, PM, and external customers using AMR/AMI systems with the expectancy of a minimum of 8 to 10 support calls a day
  • Provide engineering support for operations, supply chain, quality, technical publications and program management
  • Update engineering documentation through Engineering change orders and Document Change notices
  • Provide level-1/2 technical support to the end user systems including application installation and configuration, troubleshooting, debugging for peripherals and other desktop computing requests
  • Configure and install client hardware such as laptop and desktop systems for Windows and MAC
  • Manage ticketing system, triage and resolve incident tickets according to the published SLAs
Qualifications for level support engineer
  • 5 years, or more, experience of supporting media infrastructure, including networking, IPT, video conferencing and associated protocols, SIP
  • Experienced in ITIL best practices desirable
  • A+, N+, MCITP MCSA (Windows 10 and Office 365) are required
  • At least 7 years of experience working with Microsoft windows operating systems, end user applications and back office infrastructure
  • Degree in Computer Science, Engineering or any IT related field
  • Working knowledge with database concepts and programming languages like Java, C++, .NET
5

Level Support Engineer Job Description

Job Description Example
Our company is looking for a level support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for level support engineer
  • Provide support to employee on and off boarding process
  • Manage incident response phone bridge and facilitate post mortems for outages
  • Demonstrate knowledge and proficiency in setup, configuration and troubleshoot for Windows, MAC OSX systems, and mobile devices
  • Strong customer service and communication skills, written and verbal, for supporting end users globally
  • Hard working and flexible with day and evening work schedule assigned
  • Act Independently and be self-motivated
  • Review manuals, release notes, and patch documentation for possible issue resolution - including verification of product and platform compatibility
  • Provide in-depth technical assistance for all customers on all products sold by the client or client's Reseller partners
  • Provide problem isolation and product specific defect determination
  • Perform Lab recreation of reported problems
Qualifications for level support engineer
  • Demonstrated knowledge of Quality, Tools and processes
  • Good networking skills in a global environment
  • Ability to visit customer sites
  • Interest in learning quickly
  • Work with IT project teams during planning and execution phases
  • Monitor and process user tickets regarding Active Directory specific requests (Group memberships, logon issues)

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