Financial Aid Job Description

Financial Aid Job Description

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Financial aid provides leadership and direction for the policies, procedures and operations involved with the awarding and delivery of financial aid and scholarship programs.

Financial Aid Duties & Responsibilities

To write an effective financial aid job description, begin by listing detailed duties, responsibilities and expectations. We have included financial aid job description templates that you can modify and use.

Sample responsibilities for this position include:

Coordinate and manage all financial aid programs, exercising professional judgment and ensuring consistency and compliance with all federal, state, and institutional financial aid regulations, policies, and procedures
Ensure accountability and reconciliation of federal and state financial aid funds, including but not limited to Pell, Federal Supplemental Educational Opportunity Grant (FSEOG), Federal Work Study (FWS), Federal Direct Student Loans, VSFAP programs
Develop reports to ensure compliance with all federal, state, and University policies and guidelines regarding financial aid
Work with auditors to ensure compliance with all federal, state and college policies and procedures
Utilizes federal and state webinars to remain current with new regulations
Monitor, approve, and/or revise all financial aid packaging for all qualified financial aid applicants in accordance with federal, state, and institutional policy
Assists in the preparation of and presents information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students, and parents at meetings, group discussions, workshops, and recruitment sessions
Collaborate and confer with other campus offices and individuals on how changes in our or their policies will affect each other, the students and other offices
Organize, manage, and supervise the daily operations, procedures and staffing of the Financial Aid Office
Perform quality audits of work done to ensure accuracy and compliance with proper procedures

Financial Aid Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Financial Aid

List any licenses or certifications required by the position: VA, NCAA, SFA, MSMS, OSFA, SCRUM, PMP, SFS, EMBA

Education for Financial Aid

Typically a job would require a certain level of education.

Employers hiring for the financial aid job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Education, Management, Business, Counseling, Communication, Graduate, Technical, Humanities, Public Administration, Accounting

Skills for Financial Aid

Desired skills for financial aid include:

Regulations
Federal
State
Procedures
Policies
Guidelines
Institutional rules
Donor
Government
Procedures for awarding of financial aid

Desired experience for financial aid includes:

Experience in working with Microsoft applications
Evaluates unusual/mitigating circumstance documentation or information provided by the student
Answers questions, inquiries, or requests from students, parents or guardians on the phone or in writing regarding financial aid programs and eligibility
Assists with other financial aid activities such as Orientation and FAFSA preparation
A bachelor’s degree and experience equating to a master’s degree is required
Experience with nontraditional calendars and programs (distance education and borrower-based academic year [BBAY]) is required in addition to experience in a traditional calendar setting

Financial Aid Examples

1

Financial Aid Job Description

Job Description Example
Our growing company is looking for a financial aid. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for financial aid
  • Research and approve expenditures for services, supplies and equipment according to established fiscal policies
  • Informs students on available funding in accordance to their needs assessment, communicates with loan co-signers when necessary
  • Trouble-shoot why a student's aid was not paid and determine path to rectify the situation
  • A student or their parents' financial situation has had a negative change since applying for financial aid
  • Audit and verify application materials for completeness and accuracy
  • Help the University’s recruiting effort by participating in Mountain Lion Experience orientations by providing general financial aid information to prospective students
  • Determine if a student's financial stop can be lifted in order for a student to register by analyzing their financial aid for the academic year
  • Be a resource for the customer service assistants and be available for specific student requests to see a counselor in a more private setting
  • Counsel students on the information and processes necessary to create a financial aid plan
  • Assist Information Specialist position when additional front desk coverage is needed
Qualifications for financial aid
  • Minimum of 2 years experience in financial aid, financial counseling, or collections required
  • Work full-time and maintain regular and predictable attendance
  • Able to work hours that support day, evening and weekend school operations
  • Bachelor’s degree with at least one year of financial aid experience to be eligible as a financial aid advisor
  • This position also requires strong customer service skills and experience working with diverse populations and excellent oral and written communication skills
  • Preferred qualifications include some supervisory experience, CUSIS (PeopleSoft Campus Solutions) experience and a Master’s degree in a related field
2

Financial Aid Job Description

Job Description Example
Our company is growing rapidly and is hiring for a financial aid. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for financial aid
  • Develops and gathers appropriate materials, organizes and helps present student financial aid orientation programs, exit counseling, entrance interviews for students and their parents
  • Assists other coworkers as needed in any function encompassed in the job description of the FAA
  • Works with interdepartmental personnel to resolve students issues
  • Attends workshops, seminars and webinars for professional development
  • Ensure a high performance, customer service oriented work environment
  • Monitor satisfactory academic performance (SAP) of student financial aid recipients
  • Administer the appeals process related to SAP and special circumstances appeals (dependency, Unusual Enrollment History, Selective Service, etc)
  • Program, update and maintain setup for the Student Information System (PeopleSoft) and web applications used in student needs analysis, awards, and records
  • Oversee and coordinate the student loan program
  • Account and report proper expenditures of financial aid funds
Qualifications for financial aid
  • Minimum of five years of experience administering Title IV financial aid and knowledge of Veteran Educational Benefits
  • Demonstrated ability to lead, motivate, and direct staff and collaborate effectively with others
  • Proven ability to work in a way that honors diverse cultures, ideas, perspectives and people
  • Commitment to the philosophy of a comprehensive community college and demonstrated commitment to equity across all populations
  • Experience with a financial aid office which administers a variety of undergraduate financial aid programs
  • Experience as an administrator in a large community college
3

Financial Aid Job Description

Job Description Example
Our innovative and growing company is hiring for a financial aid. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for financial aid
  • Assist in preparing and monitoring the annual budget for financial aid allotments
  • Ensure the maintenance of accurate financial aid records and files
  • Monitor and review all third party vendors for performance and efficiency, including, but not limited to Default Management vendor and Blackboard Support Center
  • Ensure Financial Aid Course Audit parameters are updated and accurate
  • Work with Public Information Office and Media Services to develop, review, design, and update all publications related to financial aid (website, social media, handbook, correspondence, brochures)
  • Assist/provide input on performance evaluations
  • Make financial aid presentations and conduct workshops in regional high schools and at other community events for prospective students and their families
  • Ensure assistance is provided to students and families with the financial aid process including completion of the FAFSA
  • Collaborate with Educational Foundation for support of ACCE program and Foundation scholarships
  • Assist with NRCC new student orientation sessions
Qualifications for financial aid
  • Two years of post-secondary education
  • Two years of strong customer service
  • Ability to be flexible and adapt to managing multiple projects
  • Experience with Higher Education administrative responsibilities
  • Familiarity with programs such as Peoplesoft, Campus Connection, Image Now, Microsoft Office
  • Provide reports to college as requested
4

Financial Aid Job Description

Job Description Example
Our company is growing rapidly and is looking for a financial aid. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for financial aid
  • Maintain weekly office hours at the College’s off-campus site in Christiansburg and ensure that appropriate and adequate financial aid support is provided at this site on an ongoing basis
  • Work occasional evening and weekend hours as required
  • Participate in Counselor Team meetings and collaborate with others to resolve issues pertaining to student eligibility and awarding of financial aid
  • Collaborate with others to resolve issues pertaining to departmental objectives and goals in a positive and collegial environment
  • Maintain heavy volume of financial aid telephone calls and respond to email communications
  • Reconcile student aid and loans
  • Collect and track financial aid documents
  • Certify student loan requests and counsel students on debt management issues
  • Present financial aid information at divisional Open Houses, Orientation Sessions, and other events
  • Late night and weekends required
Qualifications for financial aid
  • Ability to handle multiple tasks in a fast-paced environment where deadlines are essential
  • Knowledge of financial aid activities, rules, practices, and procedures
  • Knowledge of financial aid systems, operation and software (spreadsheets, word processors, presentations, databases, web design, etc)
  • Ability to conduct investigative, quantitative and qualitative analysis
  • Administration of third party payments
  • Banner SIS higher education experience with the student, financial aid, and student accounts receivable modules
5

Financial Aid Job Description

Job Description Example
Our company is growing rapidly and is hiring for a financial aid. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for financial aid
  • Fulfill responsibilities in accordance with federal and state statutes, organizational policies and procedures
  • Guide staff to troubleshoot PeopleSoft, EDExpress, Common Originate Disbursement (COD), National Student Loan Data System (NSLDS) and other Federal procedures, and to resolve other challenges as needed
  • Collaborate with the Director of Financial Aid to establish and implement standard operating policies, procedures and processes that support Institute Financial Aid, Scholarships and departmental needs
  • Organize resources and initiate actions within established guidelines to achieve departmental objectives
  • Research financial aid issues
  • Work collaboratively with other departments to ensure that expectations of financial aid service are met consistently
  • Participate in all meetings and events as assigned
  • Provide exemplary student service at all times
  • Communicate accurately and positively by telephone and email to students and internal customers
  • Flexibility to work occasional extra hours and Saturdays as needed
Qualifications for financial aid
  • Experience with development and implementation of a financial literacy and default prevention plan
  • Innovative ability to use resources to support compliance and student success
  • A very strong customer service philosophy
  • The ability to lead in a fast paced environment
  • The ability to coordinate with other offices at the College to provide a unified message to students
  • The ability to interpret and apply financial aid rules and regulations

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