Customer Relations Specialist Job Description

Customer Relations Specialist Job Description

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Customer relations specialist provides support to product teams related to customer agreements, inquiries, and various other customer requests for assistance related to cybersecurity.

Customer Relations Specialist Duties & Responsibilities

To write an effective customer relations specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included customer relations specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Team with Customer Relations Specialists at the Everett Delivery Center (45-11) Longacres (25-20), Seattle Delivery Center (3-802) and In Charleston
Contacts potential customers via telemarketing efforts, written correspondence and/or customer site visits
Prepares quotes and secures appropriate approvals for quotes and orders
Communicates with customers regarding order status and delivery date information
Prepares sales orders and other documentation for orders received
Enters and maintains database records of customer profiles
Responsible for handling customer problems and complaints efficiently and professionally
Processes orders in a timely manner
Handle customers’ calls
Contacts current customers via telemarketing efforts and/or written correspondence

Customer Relations Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Relations Specialist

List any licenses or certifications required by the position: IFIC, CSC, CAP, ITIL

Education for Customer Relations Specialist

Typically a job would require a certain level of education.

Employers hiring for the customer relations specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Associates, Business, Finance, Marketing, Management, Communications, Communication, General Education, Business/Administration

Skills for Customer Relations Specialist

Desired skills for customer relations specialist include:

Customer account and billing processes
Suburban Propane products and services
Various policies and procedures related to product delivery and service
New customer information
Budgeting and document management
Scheduling
Windows based programs
Business strategy and goals for each customer and product
Strategic plans for each customer to respond to requests for orders
Support and other services

Desired experience for customer relations specialist includes:

Years of sales relationship experience, demonstrating the ability to serve as a proactive customer resource on compliance questions and issues, or the equivalent in related work experience
Minimum of 2 years’ experience in a customer service related or accounting role
Actively involved in the collection of past due receivables
Some calls that come in will be GHI-specific, but not addressed by the Knowledge Base
Participate in sales administration/operations activities as necessary
Ease of working with internal and external groups in reinforcing policy accepting of suggestions for improvement

Customer Relations Specialist Examples

1

Customer Relations Specialist Job Description

Job Description Example
Our company is hiring for a customer relations specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer relations specialist
  • Meet or exceed quality and productivity goals assigned by management
  • Demonstrate clear written and oral communication
  • Demonstrate an appropriate sense of urgency when resolving customer issues
  • Demonstrate knowledge and use of departmental resources, policies, and procedures
  • Effectively use available tools in order to provide an accurate response and an exceptional customer experience
  • Proactively communicate system issues, process issues, and customer feedback trends to management
  • Fulfill all required job functions
  • Clear understanding of customer requirements
  • Evaluates, investigate and resolve complaints as required by GMP regulations and other regulatory requirements
  • Provide documentation of complaints, inquiries, and compliments
Qualifications for customer relations specialist
  • Provide an opportunity to break into semiconductor sales
  • Checks credit status of customer with Accounting as appropriate
  • Acknowledges / Reacknowledges order to set customer delivery expectations based on customer requirements and/or an established production plan
  • Analyzes and resolves order problems which may either be system or customer related
  • Develop and maintain required order administrative SarBox business controls per company policies and procedures
  • Provides basic technical support, per established procedures, as warranted by the customer
2

Customer Relations Specialist Job Description

Job Description Example
Our company is growing rapidly and is looking for a customer relations specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer relations specialist
  • Positions supporting international affiliates require working hours based on coverage required per time zones associated with supported countries, including US holidays
  • Research, and respond to all routine inquiries, requests, and concerns received from plant personnel and others regarding URC programs, milk quality and delivery, customer service/satisfaction issues, industry news/events, and DFA policies/programs
  • Research emerging trends/regulations/issues that may negatively impact DFA's ability to serve the assigned customers efficiently and profitably
  • Distribute Customer Care Scorecards, URCs and specialized quality reports
  • Participate in management meetings and special project assignments as directed
  • Continuously work to increase expertise in milk quality/marketing/pricing, dairy product processing, food safety systems, logistics and business process improvement through self-study, participation in industry and agency meetings, formal training and inter-departmental discussions, assignments and projects
  • Ownership of every element of the inventory process
  • Provide backup coverage on multiple accounts for other CRS’s when they are out of the office
  • Manage service issue resolutions
  • Support account owner on all customer related responsibilities as required
Qualifications for customer relations specialist
  • A minimum of an Associate college degree or equivalent customer relations/service experience is required
  • A minimum of 2 years of direct customer service/relations experience is required
  • The ability to write, read, and speak fluently in English, and Portuguese is required
  • This position will be located in Jacksonville, FL and require up to 10% domestic travel.1144170515
  • Bachelor's Degree or equivalent in agri-business, agricultural economics, business, marketing or a closely related discipline
  • Three years of experience in customer relations, sales, or marketing role in a business environment preferred
3

Customer Relations Specialist Job Description

Job Description Example
Our company is searching for experienced candidates for the position of customer relations specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer relations specialist
  • Understands interrelationships among providers in local market
  • Respond to provider inquiries and instructions regarding provider data in company systems
  • Coordinate these provider interactions with Provider Relations Representatives and Matrix Partners as necessary
  • Acts as a second level of support after cases are escalated through the customer service relations line
  • Researches and responds to all customer inquiries, including coordination of problem resolution with authorized Volvo Penta dealers and/or internal technical support
  • Administers warranty goodwill budget in accordance with established guidelines and personal authorization limits, including payment processing
  • Develops processes and enhances the support provided to end users to maximize customer satisfaction
  • Receives sales forms from sales department and researches customers in company database to verify customer status (new, reinstated, upsell, previous bad debt, and the current payment plan)
  • Follows prepared script with the ability to overcome objections and addresses customer concerns on the telephone
  • Performs outbound calls to new sales to verify customer’s address, price and number of applications and any special instructions
Qualifications for customer relations specialist
  • Capacity to take ownership of accounts
  • Effectively address service issues in a professional manner
  • Possess above average skills in Microsoft Excel, Word, Outlook, and Power Point
  • Experienced in SAP, Salesforce software
  • Determines methods and procedures on new assignments, and may provide guidance and coordinate activities of other personnel
  • Minimum of 2 years managed healthcare experience
4

Customer Relations Specialist Job Description

Job Description Example
Our growing company is looking to fill the role of customer relations specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer relations specialist
  • Meets branch and region and company standards for Prepay / EZ Pay
  • Prepares daily and weekly reports on residential sales & cancel recovery audit
  • Maintains customer database through accurate and timely data entry
  • Being the face of the Customer Relations organization for both internal and external customers
  • Proactively communicate with customers at regular intervals to properly manage expectations and to obtain the documentation required to progress accounts
  • Educate customers on the features and benefits of their system design
  • Engage with remote based employees (sales reps, office assistants, operations managers) to assist in account progression
  • Explain complex or technical concepts using simple language to meet the needs of diverse audiences
  • Properly document and maintain all customer related information within Salesforce
  • Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
Qualifications for customer relations specialist
  • Ability to use PC software and multiple company systems
  • Previous claim, coding, billing experience preferred
  • General product(s) and customer knowledge
  • Must have full mobility and twisting
  • Rarely to occasionally able to lift 50 lbs
  • Work outside of standard business hours (evenings, weekends, and holidays)
5

Customer Relations Specialist Job Description

Job Description Example
Our innovative and growing company is looking for a customer relations specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer relations specialist
  • Handles incoming calls with the intent of providing customer satisfaction, retention, and/or extending contact to sell new or additional products and/or services
  • Works in conjunction with outside sales representatives to provide pre-and /or post-sales support
  • Proactively informs customer on shipment status, exceptions and provides timely updates on incident solution
  • Acts as first contact point for customer claims for notification and reception of claims and respective document collection
  • Collaborates closely with Operations, Sales, and other departments for smooth handling of shipments with continuous updates
  • Reviews customer reports and provides to customer
  • Reviews all customer orders to ensure order entry is accurate, verifying bill-to & ship-to addresses, customer purchase order, items ordered, quantities, pricing and special customer requests, prior to being released for shipment
  • Resolves all order discrepancies through direct communications with Textbook Director within each school system
  • Reviews Open Order Reports daily to ensure all orders are advancing through the edit & shipment processes within established company deadlines
  • Coordinates the approval and distribution of all “free” material requests through direct communications with the publisher representative or regional manager
Qualifications for customer relations specialist
  • Minimum 2 years post high school, formal education
  • Minimum 3 years working in a customer support environment to include identifying and assessing customer needs, general business skills in organization, multi-tasking, process development, and implementation of IT/system solutions
  • Knowledge of marine and/or industrial equipment industry
  • Must have basic understanding of engines, transmissions and their application in a boating or industrial environment
  • Must have SAP, Saleforce expeience
  • Minimum one year professional business experience required

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