Technical Support Staff Cover Letter

I submit this application to express my sincere interest in the technical support staff position.

In my previous role, I was responsible for both hardware and software support for EMC, OTA, and Broadband Amplifiers test systems to meet customer challenges.

Please consider my qualifications and experience:

• RF test setup design, documentation, configuration control, and software version control
• Support RCCA (Root Cause analysis and Corrective Action)
• Occasional field travel to support troubleshooting
• Teaming with technicians, quality engineers, operations personnel, and hardware/systems engineers
• Training and supervising junior RF test engineers
• Familiarity with Python and Matlab
• Expert on at least one operating systems (UNIX/Linux, AIX or Windows)
• Experience with platform virtualization (VMWare, Xen, others)

I would like to submit my application for the technical support staff opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for support and training in person for variety of technologies, systems, and services including: AV control, projection systems and screens, document cameras, video and web cameras, microphones, audio mixers and amplifiers, video displays/monitors, zoom video conferencing, WebEx, and Echo360 recording.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Advance Factory Automation
• Working knowledge of DoD and US Army Training requirements, performance specifications, and risk management
• Self-starter, will take the initiative to get things done
• Performing program level analysis on all R&Os flowed up from CBTs and IPTs
• Creating and analyzing program level metrics (e.g., IIS R&O metrics, burndown plans, exposure charts, tracking sheets, margin analysis, top R&Os, step tracker (handling plan execution)
• Working with program team to maintain the Estimate at Completion (EAC) with respect to R&O for desktop and comprehensive Estimate at Completion (ETC) reviews
• Practical knowledge and experience pertaining to R&O management
• Experience working with R&O databases and/or analysis tools

In response to your job posting for technical support staff, I am including this letter and my resume for your review.

In the previous role, I was responsible for systems engineering for the integration of existing and new electrical and electro-optical UTAS systems with customer platforms.

Please consider my qualifications and experience:

• Knowledge and understanding in VMWare, Windows/UNIX system administration
• Knowledge of functionality and performance of distributed computing platforms
• Unix Administration (User admin, volume management, system security, Provisioning, Patching, Basic Networking Concept, Shell Scripting, LDAP)
• Windows Administration (User admin, AD, Kerberos, windows patching, Provisioning via PXE, web-services, PowerShell scripting)
• Experience with Java concepts(core Java) and applications
• Experience recruiting technical external talent
• Experience in CA ESP, Control-M, NAS, SA level knowledge of UNIX / LINUX / Windows environments, Formula and file transfers (NDM, FTP, SFTP, PGP/FTP, NFS)
• Excellent at gauging customer impact and escalate with the appropriate sense of urgency

I am excited to be applying for the position of technical support staff. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for detailed engineering analysis of communications systems and develop associated engineering detail depictions of existing systems, alternative systems and architectures with specific understanding of transition from circuit switched systems to IP Networks.

Please consider my qualifications and experience:

• Experience on application/production server
• Experience with STARS/TAMR programs
• Aeronautical specific education/training
• CCNP R&S or equivalent preferred
• Hands on Experience in TCP/IP stack, QoS, L4-L7 proxy devices, HTTP, VoIP or applications like WAN optimization devices, server load balancers and/or caching devices preferred
• Expertise in understanding different network topologies and configurations
• Demonstrated proficiency in deploying, maintaining, and troubleshooting core Windows Server systems and capabilities, including Active Directory management and Group Policy
• Strong understanding of server storage technology to include HP and NetApp

In response to your job posting for technical support staff, I am including this letter and my resume for your review.

Previously, I was responsible for ongoing support for conference room video and audio solutions, WebEx meeting center, digital signage, and more.

Please consider my experience and qualifications for this position:

• Proficiency with Microsoft Office and Adobe Acrobat suites
• Independent problem solver in hardware / troubleshooter
• Knowledgeable of real-time, embedded architectures
• Understanding of standard processes such as change management using Synergy or Git
• Work closely with other disciplines, the Chief Engineer's office, the program office, and the customer community
• Combat vehicle subject matter expertise
• Working knowledge of Microsoft applications such as Word, Power Point, and Excel
• Skilled in troubleshooting network infrastructure issues