Support Services Manager Cover Letter

I submit this application to express my sincere interest in the support services manager position.

Previously, I was responsible for 7 x 24 operational support for all production practices including weekends and holidays for Securities and Fiduciary Services (SFS) applications.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Moderate financial management skills and experience
• Cash Drawers
• Receipt Printers
• Excellent computer skills using Microsoft Word, Excel, PowerPoint and Access
• Demonstrated competency in MS Word, Excel, Access, SharePoint
• Strong analytical skills, with particular emphasis on data management and statistical process control
• Clinical licenses (RN, MD, ) preferred
• Experience in Emergency Management, Environmental Health and Safety, and/or Security strongly preferred

I am excited to be applying for the position of support services manager. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for input into the creation, establishment and maintenance of IT policies, procedures and practices using ITIL framework to efficiently manage the Compute and VMware infrastructure.

Please consider my qualifications and experience:

• Strong interpersonal skills, customer service experience and aptitude
• Thorough knowledge of IT technologies and infrastructure
• Understanding of hardware configurations and technologies
• Thorough knowledge of current desktop operating systems
• Experience managing staff across multiple locations
• Experience managing projects with moderate to complex implementations
• Proficient at managing workflows, priorities and deliverables across a multitude of locations and organizations
• Demonstrable experience of successful sales in IT Support Services, client acquisition and retention

Please consider me for the support services manager opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for evidence based recommendations on ‘best practices’, staff education requirements, architectural improvements, professional services assistance and future strategies.

Please consider my qualifications and experience:

• Past experience in university or highly-decentralized corporate environment with career emphasis on planning and delivering end user support services
• HDI or PMP certification
• Audit experience in a K-12 education or local government environment preferred
• Preferred B.Sc or M.Sc in Science, Aviation or Business
• Hands on experience handling customer escalations
• Strong communication skills with a view of building and maintaining strong internal and external relationships
• Solid track record of delivering successful customer service
• Understand the concept of products, services and solutions and how they interact, and be able to communicate this effectively

I submit this application to express my sincere interest in the support services manager position.

In the previous role, I was responsible for leadership, direction and manage all operations functions to include manufacturing, operational excellence, materials, quality, EHS and human resources.

Please consider my experience and qualifications for this position:

• Solid understanding of appropriate clinical workflows, commercially available technology, relational database concepts, and package system implementations
• Mature understanding of application support service processes and workflow
• Demonstrated customer orientation and satisfaction
• Knowledge of CSG/ACSR billing system and Salesforce
• Person should have experience with Microsoft Project and demonstrated experience leading complex service implementations that involve interaction with the customer internal Thermo Fisher groups, including IT, HR and finance
• Experience working on or with boards of non-profit organizations
• Experience in partnership or resource development working with foundations or aid agencies
• Well-developed understanding of Disaster Risk Reduction and Response

I submit this application to express my sincere interest in the support services manager position.

Previously, I was responsible for consultative services as requested to OJHP, CPA and including but not limited to Patient Access leadership and management on human resources policies, procedures, and practices.

My experience is an excellent fit for the list of requirements in this job:

• Manages cancer registry to ensure data abstraction requirements and Commission on Cancer certification standards are met
• Plans, coordinates, administers and directs all activities of the health and wellness suite and its program development
• Work closely with the Volunteer Service Program and Community Service Program to oversee and coordinate services within the Cowell Family Cancer Center
• Ensure support services staff provides appropriate assessment, education, care, treatment and navigation of Oncology patients
• Facilitates and supports the process for appropriate referrals to integrative services, Dietician, support groups, social worker, home care, palliative care or hospice and other patient services as needed
• Ensures client and patient satisfaction
• Extensive computer hardware and software knowledge and training
• VB Script and PHP coding