Support Manager Cover Letter

I am excited to be applying for the position of support manager. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for timely challenge and approval for transactions originating from the lines of business within defined parameters as per Credit Risk and EB policies and procedures.

Please consider my experience and qualifications for this position:

• Demonstrable experience in managing operational risk
• Brokerage Support – assists in managing product relationships
• Expert knowledge of Credit Card business processing and systems
• Expert knowledge of internal compliance and control policies and procedures
• Strong technical background in areas such as UNIX, JAVA, vendor support and other web facing tools and services
• A background in Customer Service and Administration
• Big Data (Hadoop) OR
• DevOps (ChefPuppet) OR

Please consider me for the support manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for support planning, readiness, and escalation support of applications, operating systems including policies and procedures, operating structures, and information flow, providing feedback and control to the business.

Please consider my qualifications and experience:

• Use principles of project management (including rigorous tracking, critical pathing and development of implementation plans) of the various initiatives to full launch
• Work with Chatr team to ensure goals and priorities of each initiative is adhered to and implementation dates are met
• Provide tracking/monitoring of all initiatives that are implemented to determine progress and resultant EBITDA impact
• Provide input into Requirements Matrix for each project
• Represent Care/Operations in the Governance process
• Prepare Business Cases, Playbooks and other supporting documentation
• Strong business, computer (MS Office Suite, Vehicle Diagnostic Softwares), and presentation skills
• Strategic long term vision capabilities

I submit this application to express my sincere interest in the support manager position.

Previously, I was responsible for assessment and recommendation to the team leader on credit applications and excess reports received from business unit in excess of personal mandate based on Absa’s Credit Risk Model, credit policies and procedures with Service Level Agreements.

My experience is an excellent fit for the list of requirements in this job:

• Expertise in support management tools (e.g., Remedy, Service Desk, Service Now) and with knowledgebase software
• Experience developing and managing support strategies and processes
• Exceptional attention to detail and strong communication skills (written and verbal)
• Ensuring that cleaning and security risk assessments are reviewed in line with the specific site requirements
• Working in partnership with other Regional Performance Support Managers to establish the training requirements for Operational employees
• Delivering or facilitating appropriate training sessions
• Coaching, training and developing the operations team to ensure that the performance bar is continually being raised
• Undertaking and supporting gross misconduct disciplinary investigations across the region

I submit this application to express my sincere interest in the support manager position.

Previously, I was responsible for independent opinion on quality of credit risk assessment & underwriting, appropriateness & replicability of internal risk rating, and adequacy of provisions - in line with the Bank’s risk appetite and credit policies & procedures;.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Working knowledge of Raiser’s Edge (or comparable donor database), Microsoft Word, Excel, and Outlook, and excellent research skills
• Strong verbal, interpersonal and communications skills and attention to detail
• Strong organization and relationship management skills
• Background in social or human services preferred
• Strong working knowledge of local and national foundation donors and funding trends
• Experience working with high-level program staff and board members
• Experience with Raiser's Edge or comparable relational database
• Extensive Excel and Word experience necessary

Please consider me for the support manager opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for project support to assigned business unit(s), including work-planning, research, analysis, presentation development and implementation support to address current operating issues, structures, or policies.

Please consider my experience and qualifications for this position:

• Should have influencing skills and build relationship with senior stakeholders
• Proven experience across the domain of Risk Management & Fraud, with a proven track record of driving change and innovation
• Willingness to travel (international and regional), even on short notice, to partner sites as needed
• Proven people management and account management skills
• High level of judgment to make appropriate decisions around diverse and undefined issues
• Balanced mix of quantitative, consultative, and facilitative/leadership skills
• Exposure to lean six sigma tools and PMP/CAPM certification
• Experience interacting and coordinating withHR/ER, Compliance, EIT, Corporate Audit, and/or Regulators