Servicing Manager Cover Letter

I am excited to be applying for the position of servicing manager. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for guidance and support to in all HR-related activities such as recruitment and retention, employee relations, performance management, employee development, termination processes and general inquiries.

Please consider my experience and qualifications for this position:

• Judgement and influence within team and across Loan Servicing
• Lean certification, Agile certification, Six Sigma certification, Business Process Management certification, or Project Management certification
• Strong knowledge of Consumer Lending products, operations, regulatory requirements
• Strong technical knowledge and understanding of trading, accounting and reporting systems with an emphasis on the complete end-to-end processes, business units, products and deliverables
• Thorough knowledge of derivatives products, their structures, behaviors and trade life cycles
• Maintain continuous oversight over Asset Servicing's Risk Profile against the C&I Op Risk and Compliance settings, with effective escalation to the GM OR&C and other key stakeholders as appropriate, where settings and/or triggers are likely to be breached
• Strong knowledge of Outlook, Word, Excel and a broad understanding of regulatory policies, Anti-Money Laundering, Data Protection
• Holding a relevant qualification in Investments, Investment Management Certificate (IMC), Investment Administration Qualification (IAQ) or Financial Planning Certificate (FPC) (desirable)

I would like to submit my application for the servicing manager opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for guidance, support, and expertise in data collection, process metric definition and analysis, root cause analysis, process modeling, gathering business requirements, process monitoring, process documentation, and process reporting.

My experience is an excellent fit for the list of requirements in this job:

• Prepare accurate and thorough documentation
• Collaboration with CEN leaders, Relationship Care Strategy, Global Contact and Capacity Management, and LOB Finance on Value Generation strategy, costs, revenue and return on investment
• Optimize the end to end Value Generation Business Growth Investment process to ensure efficiency, transparency, full identification of GSN related costs and ROI
• Sensitivity analytics to model CEN cost impacts from marketing strategies
• Decision support to Regional CEN Business Leader, including rolling Opex Outlooks, analysis of key operational metrics, identification of Reengineering and cost reduction opportunities and planning/forecasting
• High proficiency in MS Office (Excel, Powerpoint)
• Proficiency in MS Office Suite with strong Excel and Powerpoint skills
• Track record of identifying risks/opportunities, implementation of cost controls, and providing meaningful commentaries and analysis

In response to your job posting for servicing manager, I am including this letter and my resume for your review.

Previously, I was responsible for recommended remediation solutions and will manage the process to implement the mitigation Measures performance against process requirements.

My experience is an excellent fit for the list of requirements in this job:

• Proficient with MSP
• Lean or Agile or Six Sigma or Business Process Management certification
• Unveiling opportunities that can generate impacts to the product financial performance
• Serving as the Servicing subject matter expert and evangelist for the product
• Developing a clear understanding of the platform’s capabilities to ensure the product evolves to support the needs of end-users while adhering to the product roadmap and strategy
• Engaging with stakeholders in person and virtually to understand customer and CCP challenges and needs
• Prioritizing efforts to help the team focus on the most impactful opportunities
• Understanding customer and CCP feedback and creating solutions to eliminate any pain points and solve unmet customer needs

I submit this application to express my sincere interest in the servicing manager position.

In my previous role, I was responsible for leadership, guidance and assist in the development of all team members within the Loss Mitigation group.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Writing release documentation and developing training materials for internal stakeholders on product updates
• Knowledge of software development process and experience with requirements management is preferred
• Strong leadership presence and effective communication skills
• Experience influencing teams, including matrix partners and 3rd party resources
• Broad exposure to default servicing including Investor/Insurer and regulatory requirements
• Equally comfortable working with people and data
• Effectively prioritize and execute tasks while managing multiple assignments
• Escalate difficult situations effectively

I submit this application to express my sincere interest in the servicing manager position.

Previously, I was responsible for process ownership of all Credit, Collections and Payments processes for SCE customers, ensuring process operates efficiently, processes are documented, and employees are informed and trained on their roles and responsibilities.

My experience is an excellent fit for the list of requirements in this job:

• Experience in Mortgage Servicing Loan Modification Document Preparation & Post Closing functions preferred
• Expertise with workflow management tools and data repository applications preferred
• Inspiring Team Leaders and their teams to achieve and exceed their goals by providing outstanding coaching, training, and development and by rewarding and recognizing results
• Overall portfolio performance of the Centurion Servicing relationship teams
• Driving Extraordinary business results by leading teams to achieve and exceed revenue and customer goals at the individual, team, site and network level
• Delighting the customer by ensuring their teams provide an accurate, consistent and high-quality experience
• Communicating with their team to ensure that they are well informed about issues which affect them and their customers
• Creating and implementing creative solutions to grow the business