Remote Support Engineer Cover Letter

I submit this application to express my sincere interest in the remote support engineer position.

In my previous role, I was responsible for remote support on the following HP Storage products via phone, email, remote access.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Applicable technical certification(s) preferred (MCSE, MCITP, and or VMWARE VCP)
• Troubleshooting and or implementation with Dell EqualLogic SAN experience is preferred
• Troubleshooting and or implementation with Dell Server experience is preferred
• Troubleshooting and or implementation with iSCSI storage network experience is preferred
• Provide expertise to teams or projects
• Command of 2 languages (out of Ger, En, Du, Ita, Fr, Spa)
• Knowledge of interaction of Call Recording Systems to ACD environment specifically Nice
• Experience with large number of virtual servers (deployment & administration)

Please consider me for the remote support engineer opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for remote technical support on these products and resolve highly complex issues in a wide variety of technical environments.

Please consider my experience and qualifications for this position:

• ISCSI storage network experience is preferred
• Operations experience within a Manage Service Support Product model is preferred
• Experience in configuration, implementation and support with ESX/ESXi host servers is preferred
• Laboratory experience to include knowledge in basic techniques related to Molecular Biology products with related instruments and applications background
• Able to diagnose, troubleshoot and repair issues found within existing code
• Able to provide outstanding customer service to internal and external clients
• Able to complete bids and customer work requests
• Able to develop, design, and document job related procedures

Please consider me for the remote support engineer opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for 24X7 level 2-3 global support for Air Products computing platforms, infrastructure hardware/software, services, processes, and offerings that are supported by Information Technology (IT).

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of VMware Operations Manager
• Experience with Dell Servers and storage
• Command of English and Italian (additional languages are as well welcomed)
• Experience with RMM's like Solarwinds/Enable or Labtech
• Scripting and packaging of applications for silent installs
• Group Policies, Active Directory and Exchange
• Professional Services Automation tool like Connectwise
• Windows Server expeirence

I would like to submit my application for the remote support engineer opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for advanced Tier 3 resolutions for complex customer issues related to On Premises High Availability Technologies, including but not limited to Windows Failover Cluster, Hyper-V Virtualization, and Storage.

Please consider my qualifications and experience:

• Comfortable in an environment of rapid change
• Participation in weekly on-call rotation
• Legal technology experience preferred
• Experience working with Cloud based solutions is preferred
• Experience working with Microsoft Exchange & or Office 365 environments is preferred
• Applicable technical certification(s) preferred (MCSE, MCITP, VMWARE VCP
• Dell EqualLogic SAN experience is preferred
• Dell Server experience is preferred

I submit this application to express my sincere interest in the remote support engineer position.

In my previous role, I was responsible for level 1 remote reactive support on HP Storage products via Phone, Email, remote access.

Please consider my qualifications and experience:

• Work experience with PowerOn, HTML, Java and JavaScript programming languages
• Expertise in scanner
• Extensive experience with Linux, Windows
• Experience in RDBMS and NoSQL database technologies
• Troubleshooting skills and in-depth knowledge of multi-site, mixed-technology enterprise environments
• Experience in DevOps, CICD processes and technologies
• Experience in AWS, Azure or other cloud platforms
• Python scripting experience is preferred