Problem Manager Cover Letter

I would like to submit my application for the problem manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for strong expertise and leadership in the delivery and management of cloud based network and telecom solutions.

Please consider my experience and qualifications for this position:

• Proficiency in issue root causing or driving process improvements both cross functionally and at the business unit level
• Prefer working knowledge or exposure to ISO IT standards, information security domain knowledge
• Strong Knowledge of relevant business process areas, such as security services, service delivery, software engineering and Customer support
• Experience in reporting and trend analysis, statistical techniques, quantitative analysis
• Proven experience of working in Service Delivery / Service Management within a large outsourced environment spanning multiple geographies and business units
• Demonstrable customer management / service skills
• Sound technical knowledge across the core supported applications base including MS Office, Lotus Notes
• Decision maker with a operational outlook

I am excited to be applying for the position of problem manager. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for general voice and data network administration and provides technical leadership in the integration and testing of complex large-scale networks.

Please consider my experience and qualifications for this position:

• Experience building and delivering presentations to various levels of staff up to and including senior management
• Problem Management responsibilities will primarily be reactive in nature working on root cause for Major and Chronic Data Incidents
• Strong working knowledge of IPSEC, Routing, Switching, Architecture, Data Center
• Extensive knowledge and understanding of incident, problem and configuration management processes within the ITIL framework
• Focus in Information Technology, Computer Science, IT Management, Management Information Systems or related field
• Co-ordinate problem resolution action plans, in the event a fault requiring a fix by more than one referral group
• Represent Problem Management at Daily Service Review and pick up any associated actions
• Attend Problem Management Forums on a regular basis

Please consider me for the problem manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for project management of technical staff in the implementation, installation, configuration, and technical support of network and telecom architecture; coordinates projects with other laboratory departments and external organizations and agencies.

Please consider my qualifications and experience:

• Experience of working in a large organisation
• This role requires both service management skills and broad technical skills - very similar to a technical account manager
• Proven experience of working in Problem Management and ideally Service Delivery / Service Management within a large outsourced environment spanning multiple geographies and business units
• Produce reports and registers on defect/problem reporting data
• Strong knowledge and understanding of optimization / problem solving strategies, frameworks, methods, and tools
• Able to be an effective Change Agent – proactive driver to embed positive change
• Systems thinking – able to define systems and think at systems level while also capable to deep-dive into details as necessary
• Global experience (cross cultural) preferred

I would like to submit my application for the problem manager opening. Please accept this letter and the attached resume.

Previously, I was responsible for technical leadership and apply technical knowledge and skills to the implementation of integrated technical telecom solutions.

Please consider my qualifications and experience:

• Broad knowledge of operational technologies such as Windows and servers, Active Directory, database technologies, virtualization, network, SAN, storage
• Working knowledge in a wide variety of IT functions, including networking, servers, storage, data management, operations, disaster recovery
• Understands application architectures and interaction with infrastructure components to identify potential points of failure leading to outage events
• Experienced in ITIL process design, documentation and implementation, for organizational best fit and adoption
• Experience in creating and managing problem and incident management metrics dashboards, and using the data to maintain the effectiveness of the PIM team, and processes
• Experience in ServiceNow incident and problem modules highly desirable
• ITIL Foundation certified, Intermediate-level coursework in Service Operation or Service Transition
• Service management experience in Problem Management, Incident Management, and Continual Service Improvement

In response to your job posting for problem manager, I am including this letter and my resume for your review.

In my previous role, I was responsible for coordination and management to support the IT/network functions of the facility, to include printer/copiers, room scheduling, electronic door locks, flat screen display content, network capability and telecom.

My experience is an excellent fit for the list of requirements in this job:

• Ideally ITIL Certified
• Experience with ITSM and ITIL methodologies
• Experience of implementing an incident management process into an organisation
• Experience with ServiceNow would be beneficial
• Proven working knowledge of IT operations and support organizations
• A focus on Customer/business satisfaction, with proven interpersonal skills and responsiveness
• Background in Technical Administration/Management & Engineering or Product Development
• Demonstrated experience managing Problem Management Process