Problem Analyst Cover Letter

I would like to submit my application for the problem analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for subject matter expertise about our systems and processes to varied parties throughout the business and technology areas.

My experience is an excellent fit for the list of requirements in this job:

• Provide problem updates, investigation and diagnosis of data, trend analysis, raising Request for Change (RFC’s)s if appropriate, ensure there is linkage between problem record and RFC
• Provide error identification, monitoring progress on the resolution of Known errors, recording and assessment, create knowledge records, and establish solutions
• Communicate problem statuses and relevant updates to key stakeholders
• Lead meetings to facilitate the resolution of a problem and identify incident trends
• Proactively highlight improvements and ensure these are documented and ownership agreed
• The goal of Problem Management is to minimise both the number and severity of incidents and potential problems to the business/organisation
• May be coupled with the trouble triage of service affecting incidents and mission-critical incidents
• Strong problem identification, isolation, and resolution skills for complex network problems

In response to your job posting for problem analyst, I am including this letter and my resume for your review.

Previously, I was responsible for expertise in certain functional areas related to eBusiness systems, business processes and (global) implementation projects.

Please consider my qualifications and experience:

• Utilizes toolsets to measure trends and to respond to incidents which are, or have the potential of, impacting business functionality and services
• Communicates, tracks, coordinates, and reports high severity incidents to I.S
• Exceptional knowledge of UPS organizational structure and IT portfolios
• Strong understanding of the UPS computing environment on all hardware platforms
• Strong understanding of change, incident and problem management processes
• Minimum CCNP R&S equivalent knowledge
• Experience with any programming language which can be useful in networking
• This role forms a key part of the Problem Management team who perform non-secured contracts within the organization

I submit this application to express my sincere interest in the problem analyst position.

In the previous role, I was responsible for specific expertise for assigned functional areas/systems and processes towards team and Global Sales Strategy & Excellence.

My experience is an excellent fit for the list of requirements in this job:

• Cisco Certified Network Professional (CCNP®) or preferably Cisco Certified Internetworking Expert (CCIE®) qualification or equivalent
• Working knowledge of diagnostic tools and protocols
• Working knowledge of change management procedures and configuration templates
• Working knowledge of network documentation - software, physical and logical elements, archival and retrieval
• In-depth understanding of network hierarchy, architecture, protocols, and overall network design
• Working knowledge and understanding of vendor's tools
• Working knowledge of performance and capacity management tools
• Knowledge of security management tools and procedures

I would like to submit my application for the problem analyst opening. Please accept this letter and the attached resume.

Previously, I was responsible for subject matter expertise on applications, systems and/or processes to internal clients in identifying and resolving, processing/reporting problems in multiple business systems.

Please consider my experience and qualifications for this position:

• Familiar with project management tools and etc…
• A adequate knowledge of information security principles
• Certifications – CISA, CISM, CISSP, CEH, A+, CCNA, CCNP, EnCEP, SQL, Web Development Certs
• Working knowledge of ticketing databases for Incident, Problem and Change Management (Salesforce and ServiceNow preferred)
• Strong knowledge and previous experience with implementing ITSM/ITL processes
• Skilled in analyzing complex problems and identify sound resolutions promptly
• Metrics management, process improvement, and incident assessments experience
• Demonstrate a proactive attitude, strong attention to detail, adept at problem solving, with a calm, collaborative communication style

I am excited to be applying for the position of problem analyst. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for business knowledge expertise in a focused area of the business by developing a keen understanding of current processes and areas of need.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strive to improve levels of customer service by driving the BT values
• Ensuring customer escalations are managed effectively and efficiently leading to increased customer satisfaction
• LOVES digging through data
• Data and Presentation skills
• ITIL V3 foundation certificate and/or Six Sigma Green Belt
• Reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed meetings
• Assist in development and reporting of SLAs
• Generate customer satisfaction surveys upon ticket closure and on a regular cycle