Infrastructure Support Analyst Cover Letter

In response to your job posting for infrastructure support analyst, I am including this letter and my resume for your review.

Previously, I was responsible for liaison services to business partners when it comes to delivering infrastructure (Windows services, storage allocation, etc.).

Please consider my experience and qualifications for this position:

• Finding ways to simplify complex systems
• Content query, list view), connecting to Excel
• Proficiency in Microsoft Office, especially Excel and Outlook
• Familiarity with adult learning theory or experience administering
• Previous experience working with Application Development teams
• Familiarity with TAMS, SEAL, CAF, PRIME, EURC, TCO and JIRA
• Experience in ServiceNow ITSA product offerings support and development
• Experience in ServiceNow advanced scripting

In response to your job posting for infrastructure support analyst, I am including this letter and my resume for your review.

In the previous role, I was responsible for iT Plant Computing support for ICS PCs and servers at Air Products Plants, OSCs, Pipeline systems, and trailer fill systems.

Please consider my experience and qualifications for this position:

• Possess Acronis & Symantec Backup Exec knowledge for the Site data backup and Disaster Recovery Needs
• Provide Active Directory Expertise for GPO management/ID/User/Group(Adds/Deletes/Changes/Acct
• Manage site ITSM queues and Change Requests
• Respond to afterhours support calls maximizing site related resource uptime
• Maintain site dashboards for WINSEXPRESS PC’s, ITSM tickets, Site Telecom, & PC/Server Vulnerabilities
• Support and participate in site and US Infrastructure Projects, regional and cross regional technology teams activities and LEAN processes
• Experience with integrating process control equipment in a Lab and/or Manufacturing environment
• Review current processes and procedures to identify process re-engineering, tooling and automation opportunities to drive efficiency

Please consider me for the infrastructure support analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for infrastructure support (network, server, active directory domain) :.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Willingness to do shift work (12h rotation shift schedule)
• Requires possible ladder use, working in confined spaces, lifting up to 50 pounds, pushing, pulling bending and stooping
• Drive service introduction for new capabilities (medium/complex)
• Provide front line executive support for majority of incidents / problems
• Proficient in Installing, configuring, and troubleshooting Citrix Receiver
• General knowledge of Citrix Infrastructure
• Troubleshooting Experience with Citrix Director and Studio
• Comfortable using a ticketing system and meeting SLA’s

Please consider me for the infrastructure support analyst opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for technical support on IT related projects with the overall systems and network infrastructure, including new system installations and upgrades.

My experience is an excellent fit for the list of requirements in this job:

• Experience troubleshooting Windows Desktop and Server operating systems
• Able to regularly meet deadlines
• A detailed understanding of Active Directory and surrounding technologies including DNS, Group Policy, ADFS, PKI and RMS
• Previous experiencing in configuring, installing and troubleshooting HP servers including the DL and BL range
• A fundamental understanding of enterprise class storage systems
• A fundamental understanding of networking including LAN and WAN technologies
• Have and understanding of the ITIL framework
• Provide front line executive support for a majority of incidents/problems

I submit this application to express my sincere interest in the infrastructure support analyst position.

Previously, I was responsible for feedback to ICT Senior Director.Install and configure infrastructure such as servers, network switches and phone systems.

Please consider my qualifications and experience:

• Ensure proper resourcing allocation and develop a plan and schedule, with well-defined milestones
• Manage projects and activities within work streams and across technology organizations
• Maintain Global relationships with various other support teams
• Deliver varied technical projects, specifically infrastructure uplifts across our applications, across disparate groups and locations
• Naturally inquisitive with a questioning/challenging approach, drive to identify opportunities to improve activities, processes, policies
• Excellent verbal and written communications skills with highly developed interpersonal, influencing skills, and problem solving skills
• Windows and MAC PC support experience
• Managed mobile device knowledge consisting of iOS and Android