Analyst, Infrastructure Cover Letter

I would like to submit my application for the analyst, infrastructure opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for independent IT desktop, network and application support of computer hardware, software, peripherals and communication equipment to plant clients.

My experience is an excellent fit for the list of requirements in this job:

• Evaluate infrastructure services equipment and software for purchase
• Experience with SIEM and DLP
• Microsoft Support experience
• Possibly worked in a Service Desk environment before
• Good communication skills, well presentable
• Based in Sandton
• Microsoft Certified Professional and A+ Hardware Certification preferred
• Proficiency in all areas of desktop software and hardware

I submit this application to express my sincere interest in the analyst, infrastructure position.

Previously, I was responsible for one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Java Development Experience with exposure to Cloud
• Exposure to Cloud based setup and experience developing automation tools
• Willingness to work in any Greenfield project not necessarily tied to any single CEP product
• Collaborating with end users and key partners, this role will turn requirements into a design that is future forward, user friendly, and repeatable and then perform rapid prototyping in order to validate that the solution works
• This role will ensure design and technical integrity are maintained
• Thinking about the cloud, this role will define how client will adopt cloud directory services and then design the appropriate solutions to ensure that our end users can access the directory in a cloud enabled, mobile/internet first world
• This role will evaluate and look at future integrations and technologies that will provide the best directory services
• Great customer service and collaboration skills

In response to your job posting for analyst, infrastructure, I am including this letter and my resume for your review.

In the previous role, I was responsible for consistent and clear updates on tickets in tracking tools (Service Now & JIRA).

Please consider my experience and qualifications for this position:

• Previous experience in Private Equity/Infrastructure Fund is optimal
• Comprehensive working knowledge of Institutional systems
• Understanding of Institutional organizational structure and business processes
• Understanding of Institutional Products and Services
• Ensures that all requests from users for assistance are handled promptly and effectively 24x7 (managed through on-call and standby arrangements)
• Regularly monitors the incidence, status and speed of resolution of enquiries and problems
• Keeps relevant staff informed of the status of systems and services, by producing reports/registers on defect/problem reporting data extracted from the configuration/change management system
• Builds relationships with internal Barclays clients, discuss and understand their infrastructure needs both on a practical and commercial level

Please consider me for the analyst, infrastructure opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for intake, triage, and bug evaluation of Production Support incidents and defects in our Service Now and Jira queues.

Please consider my experience and qualifications for this position:

• Quest Active Roles, Change Auditor & Migration Manager
• Verint knowledge or knowledge or general knowledge of Workforce Management (WFM) and Call Recording, mainly general knowledge of concepts and ideas, rather than how to use the specific applications
• Advanced user of data warehouse reporting tools such as Power BI
• Master Certificate in Business Analysis
• Project Management certification or related experience
• Experience in dealing with mission critical IT environments
• Strong communication and presentation skills are a necessity
• Base technical knowledge of a number of infrastructure systems application groups at the system level

I would like to submit my application for the analyst, infrastructure opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for l2 technical supportfor issues & requests received from the Service Desk group, for all PC hardware, software and associated peripherals.

Please consider my experience and qualifications for this position:

• CCNA Data Center Certification
• Works independently with very little direct supervision
• Participate in educational programs and workshops to improve on existing job knowledge/skill
• Comfortable with technology concepts/terms and is open to learning
• Logical/analytical perspective and approach to addressing tasks/issues
• Fundamental understanding of network infrastructures - TCP/IP and LAN technologies is helpful
• Exposure to Market Data Systems such as Reuters TREP and Bloomberg BPIPE is helpful
• Cursory-level understanding of electronic trading principles and end-to-end trade flows, pricing and trade booking is helpful