Customer Service Manager Cover Letter

In response to your job posting for customer service manager, I am including this letter and my resume for your review.

In my previous role, I was responsible for functional knowledge of current and future business processes and functional/technical expertise in the IT services/applications that support them.

Please consider my qualifications and experience:

• Keen to work to defined targets
• Superior multi-tasking abilities
• Superior time management and organisation skills
• High level of written English
• Flexibility over working hours
• Horticultural experience would be advantageous
• Understanding of exceptional customer service quality innate understanding of customer service recovery methods and procedures meaning unclear?
• Excellent computer skills – MS office suite (advanced Excel)

I would like to submit my application for the customer service manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for both data and voice network services which consist of products including but not limited to LAN, WAN, ADC, SDN, NAC, Firewall, DNS, DHCP, Wireless, Proxy, Automation, Enterprise Voice, Trader Voice, Contact Center Voice, Voice Recording, and various Voice Applications.

Please consider my experience and qualifications for this position:

• Experience in being a mentor
• Accountable for the overall Customer Service activities, order processing , product delivery to local customers both free market and Re-packers , customer complaints and feedback management
• Manage all Customer Services activities to ensure of customer satisfaction maximization under product and service delivery with good Order Filled rate and optimum cost to serve with highest HSE compliance
• Proven track record in customers service area
• Can demonstrate experience in change management, can describe tools and techniques used
• IT systems, experienced in SAP-OTC , WMS, and MM modules or other WMS package
• Knowledge of customer service processes and tools
• Capable of and instigator of driving efficiency, standardization and process compliance

I am excited to be applying for the position of customer service manager. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for answers and solutions to customers’ questions and complaints (telephone, email, letters) while respecting company policies and procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of Oracle Service Cloud, preferred
• Up-to-date on latest best practice in the customer service field
• Knowledge of Word, Excel, Access, PowerPoint, and Outlook
• Some negotiation skills, especially internal
• Open minded, flexible for ever changing work environment
• Develop and implement customer service policies and procedures that support company-wide strategic goals
• Ensure that customers and teams are appropriately educated about products and services
• Create positive customer relationships by proactively managing customer interactions using tact, courtesy, patience and diplomacy

I am excited to be applying for the position of customer service manager. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for both data and voice network services which consist of products including but not limited to LAN, WAN, ADC, SDN, NAC, Firewall, DNS, DHCP, Wireless (WiFi), Proxy, Automation, Enterprise Voice, Trader Voice, Voice Recording, and various Voice Applications.

My experience is an excellent fit for the list of requirements in this job:

• Conduct monthly Sales & Order Processing calls with key markets and submit via the Connect portal, the monthly Sales & Order Processing packs in line with Group Supply Chain guidelines
• Be a key stakeholder in both the Product Life Cycle (PLC) and Product Change Request forums to ensure all market requirements are submitted, evaluated and communicated back to the market company
• Act as a key interface with both the brand teams and manufacturing teams to ensure all market company questions and concerns are dealt with in an efficient and timely manner
• Support (and lead where applicable) any HQ strategic supply chain initiatives and represent Chivas Brothers on these projects
• Support (and lead where appropriate) any CBL strategic initiatives that impact on supply chain or Customer Service
• Take responsibility for managing all NPD introductions to market to minimise obsolescence costs and ensure on time in market delivery
• Co-ordinate with relevant Chivas Brothers departments on market specific and regulatory compliance requirements on packaging
• Take full responsibility for the delivery of all product specifications to market companies in line with the Integrated Business Planning (IBP) model and timescales

In response to your job posting for customer service manager, I am including this letter and my resume for your review.

In the previous role, I was responsible for staff support for administrative tasks and projects relative to Desktop, Network and Voice/Video services.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Previous experience as a Call Center Coordinator / Team Leader
• Strong level of English (working proficiency)
• Comfort and calm attitude during stressful situations
• Rapid adaptation to new computer systems (experience working with CRM's and Zendesk is valued)
• Six Sigma knowledge and certification preferred
• Knowledge & experience in effective inventory management
• Business Development and Lead Management experience is preferred
• Successful track record of leader and team development